The results are great and I do not anticipate any further problems. Armando Molina helped greatly by keeping me posted throughout the process and was able to have the project finished ahead of schedule.
A good place to work as well.
Our service representative, Mongo, was professional and kept us informed throughout the repair process. Caliber Collision is an excellent place to have our car repaired. This is now the first place we will think of to repair any future damage to our cars. Nice work!
Very friendly personnel and very quick work!
Thank you so much for taking care of my car so quickly and efficiently. I was not expecting such a quick turn around! My car looks like new again thanks to the great work done by your professionals! Cesar was great at taking care of all my questions and issues with my car. I will definitely recommend you to all my friends! Thanks again!
Quick, fair and great people. And car was clean when I picked it up.
Very pleased with service and employees. Mando was looking out for the best interest of his customer!
Armando was a great guy. Very cordial and helpful. Will definitely come back!
Wonderful all the way around, 5 star
Cesar kept in constant communication and that allowed me to plan around the repairs
Very friendly service and great work on the car
Very professional. Always go above and beyond!
My overall experience was just wonderful from the receptionist, the estimate, the rides home, the continuous emails and texts on updates, and general conversation of the employees. This is my second experience with Caliber Collision and it keeps getting better.
Vehicle Make : Volkswagen
Great repair to the vehicle and awesome updates on the status throughout!
Vehicle Make : Volkswagen
Cesar provided updates three times a week. This was a very pleasant and welcome surprise. I thank him keeping me constantly updated.
I was kept informed throughout the process with updates on the status of the repairs. My vehicle was repaired and delivered clean and with excellent customer service and follow up. Great experience!
This was a great experience#
Great Job! Completed early!
A pleasant surprise! Thank you for a positive experience.
Cesar was extremely professional and always kept me updated. Quality of repair was awesome. I would highly recommend this location again.
The only negative comment: the estimatefor repairs was only for 433, which of course I knew it was wrong, my son asked twice about the real estimate so we could know if we were going to pay 1000 or less, no one answered his question. Finally on the day scheduled to go pickup the car I called and talk to the advisor, Armando and he told me the final cost of repairs
Vehicle Make : Mini Cooper
The receptionist that recieved me the day of the drop off was mean like make me a favor of taking care of my care. But the manager or whom ever took my car after her was great, he helped me a lot and keept me updated every day till the day of return.
This is the third time that I have used caliber collision services, and each time, service gets better and better. My service advisor, Armando Molina kept me up to date, ensure that someone from the rental car company was able to pick me up from the 281 North location. I only waited 5 minutes. Armando told me that when to expect my vehicle, but kept me up to date when work was be completed. I even received my car back **** day sooner than expected date, and even told me that he would wait a few minutes after closing if I wasn't able to pick up my car before closing. excellent service. Thank you very much.
My first few experiences by phone were not pleasant. The receptionist was rude and short with me. She called me with an attitude and questionable manner regarding my vehicle with concerns I thought my claim adjuster addressed. After discussing this concern with Allstate the next day, I called to follow up and experienced the same poor customer service by her yet again.
My future experiences were much more pleasant. All correspondence were handled by Mr. Nguyen. He was friendly, professional and answered all my questions to the best of his knowledge. When he didn't know the answer, he promised to get back with me and usually did so within the hour but always before close of business. At pick up, I was greeted by a different receptionist and her attitude was much better, the service was fast and I am more than satisfied with the work completed.
The alignment is still out on the truck and the tires are still making noise when I turn.
I am going to try bringing it back this afternoon, but I need to know how long I'll be there - I have rehearsals all day, so I don't have a lot of extra time to wait around.
Great communication and answers to questions. Overall great help and great work done on my car!
Armando was very courteous, professional, and communicated excellently about the status of my car repair. He was able to work with my schedule and they were able to repair my car four days earlier than expected! I would highly recommend Armando and Caliber to friends and family!
You folks always do great work. Thanks, many times over! Tom Hickey
Repeatedly had to push back the completion date. Once we picked up the car, there were still a couple of items that needed to be repaired.
I appreciated being informed periodically of the updates on my vehicles.
Repair was well done and a head of schedule. My second occasion to deal with the shop and I am very please
Cesar was an excellent help, kept me updated every step of the way and work was finished very quickly. Very satisfied with service. 5 out of 5 stars for cesar figueroas customer service and friendliness
Fantastic service Cesar is very informative and follows through with great professionalism. Great location. It's very clean and makes you feel comfortable. front desk clerk friendly and courteous. Keep up the great work you all do.
Cesar provided an excellent and caring service!!
I am extremely please with the work that was done on my car, it looks amazing! Just like new. I was kept informed on what was being done and there was no extra fees that I was not aware of.
Service people were very nice and informative.
They completed the work on time as they promised.
we are very satisfied with the work they did.
Took more than 30 days which I thought was too long but everyone was very nice and very helpful. Also did not see sign about no cash so i was not prepared with the right payment. I think thats something that should be told to the customer not hope they see your sign that is at the end of the long counter behind a bunch of other signs. That being said yall did a great job abd were very helpful and made the whole process easy. I would recommend yall to my friends
Repair was done before promised. Very pleased. Thank you for the great service.
Cesar did an amazing job keeping me up to date on the status of my vehicle
The customer service is outstanding. I appreciated the regular updates and the timing my car was repaired in! I will pass along the great experience I had from Ron who assessed my car to Armando who insured the car was repaired and returned to me. Great Job everyone at Caliber!!
I have a scratch on the hood that wasn't there before.
Long was very professional and courteous. Hopefully I will not need your services again but if I do I will definitely choose Caliber.
Our counselor was caring and superior.We haven't check all the repairs but so far it's a complete professional job Thank you
Great job. Mando was very easy to deal with and kept me updated. That is all I can ask. Thanks.
Excellent service and the car looks great!
Everyone was very friendly and kept me up to date on the status of my vehicle repairs. I would definitely recommend Caliber Collision.
Thank you again for making it an easy experience
Nguyen was very nice and helpful and communicated well regarding the timeline when the repairs were taking place
Everyone from Rachel at the front desk, to the estimator to management was completely 100% professional and very helpful in processing my vehicles repairs, Mondo and the entire staff was extremely courteous with every interaction. Caliber Collision can be very proud of the staff from top to bottom at the 281 location. I would and will highly recommend Caliber collision to anyone needing repair work done on their vehicle, especially at the 281 location. Thank you. Sincerely, Sgt Maj Schmelzer
Cesar was very helpful from beginning to end. Good job, Cesar.
My Monte Carlo was ready ahead of the scheduled completion date; the front bumper repair and paint were perfect- it looks like a new unit, not a reconditioned one. Armando was very attentive, courteous, and took great care of my 15-year old SS! I really appreciated his efforts to make the repaired part look as good as the rest of my car. Thank you to the paint and body crew who worked on my car- you did great! Your office staff was also very friendly and helpful- I would expect no less from Caliber, and I wasn't disappointed.
Completed in a timely manner, professional job, paint look like original
Service was impeccable. Caliber Collision did a great job repairing my truck.
I appreciate that the job was completed ahead of time, yet quality of work was not affected. Thank you for all that you do.
Team was very accommodating and professional.
Vehicle Make : Volkswagen
After pick up I brought it home and my boyfriend looked at it under the light last night and showed me that the paint area was not buffed correctly and showed me a lot of bubbling throughout the paint job along the passenger side. After viewing it under the light with his assistance I was really disappointed with the paint job for sure. What are my options?
It's like a brand new appearance. I really like it.. Thanks.
Keep up the good work! Everyone on staff was very pleasant and knowledgeable going the extra mile to help.
Vehicle Make : Mitsubishi
the customer service is great and would definetly recommend this place to everyone i know
My estimator, Mr Cesar Figueroa was very professional. He answered all my questions and address all my concerns. My truck was completed as promised and the Caliber staff did a great job! Thank you, Mr Ebalaroza
The repair job was excellent. I loved all the updates as the repair was being completed. Cesar and all staff personnel were very friendly and helpful. Kudos to all.
Caliber and Mando made an unpleasant accident much easier to deal with! Quick estimating, repair, frequent status updates, and what looks to be a very professional and well done job...plus coordinating with enterprise helped us deal with our new car being smooched..lol...thanks Caliber and Mando!
I received email updates which were good; car was finished ahead of projections which was also good. The staff was cordial and helpful. Job well done.
Great team every step of the process. The communication was great.
Top Notch work and service
Very timely, I was kept informed and the job was professionally finished.
I was disappointed with the date the car would be ready. I was notified by Armando that the car would be ready Friday afternoon. However, late Friday afternoon I received a call that it wasn't ready and would be ready Saturday morning. However, Saturday morning I received a text that it wasn't ready and would be ready the following Tuesday. If there is still work to be done, done call to set up a pick up date that may change. My daughter lives in New Braunfels and had to make a special trip each time the car was supposed to be ready. It almost wasn't ready Tuesday afternoon.
Great seevice, great people
The work was excellent and the staff top notch. I received a daily report and was keep informed well. However, there was a scratch that had not been repaired which was quickly handled and the winshield was supposed to be replaced and this was not done. I will take it some place else for this due to my time constraints. I do think the location is short staffed due to the massive number of cars in shop, however what staff is present is excellent, especially the rep.
Armando Molina Is awesome!???? He did a great job , I'm very happy with the outcome! Thank you!
Excellent repair made my car looking brand new!
They were professional. Kept me informed at every step of the process and went above and beyond the repair by being extremely professional and courteous. My vehicle looked better when I picked up from Caliber than it did when it left the car lot when I first bought it.
Took it in on a Tuesday and got it back on Friday morning. Looks great
Everyone was helpful, kind, and professional. Armando Molina did a great job of taking care of me and fixing my car beautifully. When my car got hit I did not expect things to go well with insurance or repair. I was wrong about the repair part. I could not be more satisfied with the work that was done. Congratulations on having great employees.
Communication and repair were both excellent. Even with the smallest of issues, corrections were made quickly, professionally, and with a superb customer-service attitude! Very pleased with the entire experience!
It is never a good time having to visit the collision shop. However, even though my truck was wrecked and overheating, Cesar put me at ease, checked me in and kept me completely informed while my truck was being repaired. This is by far the best experience that I have had with any business that I have hired to complete work for me. Thank you and keep up the good work Cesar, it is being noticed!
Armando was very good to work with.
I really liked how Armando sent me regular updates via email.
Armando was beyond excellent and most importantly I got my car back in the same condition prior to the accident. Thank you!!
Armondo did a great job keeping me informed and making suggestions for other repair ideas I brought him. Thanks!
Very nice and helpful people. And they finished the work ahead of time. Great service and great people.
Professionalism from start to finish. I couldn't be more pleased with the customer service and quality of work. Thank you for a great experience when I needed it most.
As always, excellent service!
Seamless service. Love the Saturday hours. Military friendly. Updates were timely. Well done.
From the time I brought my car in , until the time I drove it off your lot, every employee was helpful, professional, and friendly. I very positive experience for me.
Great work and I got my car very fast
Very nice and trustworthy people
Armando went above and beyond to help me!
I was very impressed with the quality of work in a timely fashion which it was accomplished. The whole experience was very professional.
Vehicle Make : Volkswagen
Cesar Figuerroa and Mando were great. Cesar kept me up to date at each step of the repair. He was courteous, professional, efficient, and knowledgeable. The finished repair looked great and was completed quickly. Thank you Caliber 281 North!
I asked Mr. Long to keep me up to date on my vehicle and he did. Great work
Easy to work with, no hassles and finished ahead of schedule. Would definitely recommend.
Repairs done to my Kia were great! Not only that, but i was so thrilled when my car was washed inside/out & detailed!!! Such a great experience ! Thanks so much!!!
The check in process was effortless. The care taken to make sure I understood how things worked as well as the consistent update on how my car was progressing was a show stopper. I would definitely use this location in the future if I ever needed.
Thanks for all the positive communication and revisiting my repair in such detail.
Thanks for the fast and good service, excellent work, I'll definitely recommend this center to my friends & family!
Very friendly and helpful through the entire process. Long Winn was great with the updates on the progress of the repairs and the delivery upon completion. Overall this Caliber Collision location provided outstanding service.
They communicated with me throughout the week on the status of my repair on a daily basis so I was always in the loop. They were very thorough and answered all my questions. Loved that I could drop off my rental and they took care of the rest. They did an awesome job on the repair too.
Job was completed in a fast and efficient manner. I am very happy with the work that was done on my my vehicle.
Cesar provided excellent service. He consistently kept us updated. Very happy with all the employees working to get our vehicle back to us in great condition!
Staff was friendly and efficient. I left garage door opener in rental unit and they retrieved it for me. Car looks great, they even washed it.
Long Ngyuen did a great job as my agent, as did front desk coordinator, Angelica.
They said it might be 4 days and it was ready the next evening, under promise and over deliver!
Repairs and time taken were great, but initial estimate was way off. I realize additional damage can be found, but a little better range of what the overall cost might be would be helped prepare for the final estimate.
Overall, I was very satisfied with everything!
Extremely happy with Caliber Collision from start to finish. Front desk staff and estimating staff were professional and personable. Armando was simply awesome - professional, friendly, and kept us informed every step of the way. The repairs themselves were completed ahead of schedule and perfectly done (including painting over a couple of extra scratches that they didn't have to do, but did anyway - much appreciated!). Would highly recommend Caliber to others - it was an excellent experience!
Customer service was great. Staff was friendly and helpful throughout the whole process.
You guys are great from start to end! thank you for a great job my daughter loves the way her car came out!
Very happy with your service.
I was impressed at how quickly my vehicle was repaired. Cesar kept me apprised every step of the way and took great care in ensuring a quality result. I was really impressed with caliber collision on 281 and **** road.
Amazing service all the way around. Great communication before and during the process. I needed to get a rental and chose Enterprise, which was also a great experience.
When I showed up to pay......That is when the three gentlemen ruined everything that your staff did to make me feel special and cared for....Your staff that assisted me, was great...The three gentlemen need to attend a customer service program.
The service was amazing. I loved the updates and the ease of getting in and out. I received the car in clean and excellent condition. Thanks!
Caesar was very professional in handling out claim and concerns. He actually got car back 2 days early went out of his way to help me with some other issues. Would recommend him and ur service to others in need of repairs
Work very good and everyone professional and friendly
The communication was good. The help w insurance was appreciated.
Cesar was a dream to have helping me. He called me consistently about the progress about me car and the updates really made me feel included in the whole process. I will only recommend caliber from this point on due to the excellent customer service Cesar provided.
Vehicle Make : Land Rover
Cesar was responsive and proactive through the entire process. I had confidence in the process due to Cesar. I was happy to pick up my vehicle today. I would recommend Caliber & Cesar to others thank you!
Everyone very helpful, courteous, and prompt in the updates.
The work done on the car was outstanding and very fast.
The staff was efficient and friendly.
Just needed the card for business to pop out door ding that they were supposed to do while my repairs were made for accident. Have not received that information yet.
We appreciate your philosophy of "under promise &
over perform". My husband could not believe that Caliber finished everything a week early.
The painters did an excellent job and our truck looks lovely..thanks so very much...
Excellent work, timely reminders on status of the vehicle.. Caesar was great in responding back. thank you.
The front receptionist were friendly and helpful. My service tech keep me well informed on the progress of my repair with email updates. It was a very pleasant experience and I will definitely recommend your business to others.
Caesar did a great job communicating where you were at in the process of repairing. He made the painful experience less painful. Great job, and Kudos to him.
We were very pleased that we were kept informed on a regular basis and that we got the car back sooner than original date. Very professional and personable staff.
i very much appreciated the staff making my experience a smooth one and accommodating my schedule. My vehicle was repaired in a week and on time.
Cesar was great with updated. Front desk was friendly and helpful. This id the second cat thid shop hsd donr for me with complete satisfaction. Will refer ffriends and relatives.
Very good communication.repairs completed as promised
Awesome job and the representative work was exceptional!
We appreciated the quick and thorough service we received on our Toyota Prius. Service representative was quick and thorough.
I have only driven it once so far, but all is well. It looks beautiful. Done much sooner than expected.
Armando Molina was very polite and professional. He kept me informed all along the way of the progress being done with my vehicle. The end results were fantastic! I can't thank you enough.
The associate came to work just for me to pick up the car on Saturday. Great experience!
Everyone did awesome!! As far as letting me know what was going on to getting it done very quickly. I will definitely refer my friends An family An will definitely take my car back if needed! Thankyall so much for everything!
I was VERY pleased with the work on my car. It looks brand new again (which it practically is!) I was grateful that Caliber was able to get me in w/in 2 months of the accident, also, considering all the vehicles in the shops from hail damage. I was also pleasantly surprised that my car was detailed before I picked it up. Very impressive!
We've used Caliber in the past and am happy I came to you for this work, also.
Very friendly, very professional. Completed the job BEFORE date specified. Very satisfied. Would recommend to anyone looking for collision repairs.
Armando was very pleasant and kept me informed of the progress.
Very Professional & Courteous, Accomodated
Me More than Expected !
HIGHLY WILL RECOMMEND THEIR SERVICE'S !!
Front desk service exceptional, Armando Molina professional, service team timely and efficient car looks great! Thanks CCTeam
nice place to do business with
Armando was very thorough and kept me informed of all details with the repair of my car. I was very happy with the timeframe it was finished as well.
Cesar always kept me updated. He is professional, polite and thorough. My Tahoe was delivered 2 weeks ahead of projected date. I only take my cats to Caliber. This is my second time with Cesar. He is the best!
We need to come back and tighten panels- my husband discussed with person at pick up- please call to discuss ****-****-xxxx
Great communication with customer
Everyone was really great to work with. Repair looks good. Thank you.
I was very satisfied with how your Rep Cesar Figueoa kept updating me on the progress on the work on my. truck. He was also helpful dealing with USAA.
Everything was done professionally and in a timely manner. I especially appreciated the text messages that kept me up to date.
Cesar kept me updated through the whole process and they finished early. Beautiful work.
Courteous, professional, and on-time.
Liked the way you kept me updated on what was happening with my car.
Employees were very pleasant. The car looks great. They were very communicative along the way with the process also.
Very happy with the repairs
I am very impressed and completely satisfied with the excellent customer service provided by Cesar and for the work done on my car. Both Cesar and the young ladies at your front desk are a wonderful asset to Calliber Collision. They were completely professional, extremely courteous and went over and above all my expectations in taking care of me as your customer. I will continue to refer my friends and family to your establishment in the future.
Mrs Dolores P
Alicia (even with allergies) and Mando were fantastic to work with. Quick service - done a day early, frequent status notifications, top notch repair work, even easy set up with the rental car all made for a pleasant end to a not-so-pleasant accident. Thank you to all involved.
Vehicle Make : Volkswagen
First we were told you were going to be open Monday the 2nd and we went to get the car and amazingly you were closed.
Second when we did go Tuesday to pick up the car we were told it was not ready, that your service tech had broken a part while they put it on. I had to get a ride back to my house after waiting 30 minutes for NO car.
Third I was told someone would call me back later in the day to let me know my Carr was ready and I had to call YOU. Wonder if I would even have my car back yet if I hadn't of called......
Everyone at Caliber was quite courteous, polite, professional, especially Cesar. I am very impressed with your customer service and kindness.
Service was fast and the repair looks great. Thank you!
I really enjoyed the frequent updates from my repair "specialist" Armando. I was aware of the current status of my vehicle repairs. Armando was very professional and informative throughout the whole process.
We had to leave it additional days but when we got it it was right.
Was satisfied I was kept up-to-date with what was going on with my vehicle. An really liked the outcome.
Cesar Figueroa did an awesome job...always kept us up to date on the status/work being done to my Camry!
Awesome service, updates and completed earlier than scheduled!!!
Ron was Awesome! It went pass the due date, though no fault of his own, but a third party vendor. That is when I started calling, sometime several times a day. But he was alway pleasant and courteous and always, always professional. I cannot say enough about Ron he was great. If I ever need body repair again I will be going back to Caliber Collusion and asking for Ron. I am sure that everyone who works there is wonderful, but Ron is what sold me. Thanks!
Professional, courteous and informative
Awesome service thank you!
The team did a great job on my repair. My service advisor, Ron kept me informed of the progress throughout the repair.
No im not satisfied with the service I went to pick it up they called and said it was ready and it wasn't it had a hail dent and they missed that so at the moment I don't know how long it's going to take to fix at the moment I don't have a car and my wife has to drive me to work and it's way off her work it's like 30 miles from her work
Great customer service .... constantly kept informed which I really appreciated. Thank you!
I was extremely satisfied with the service and workmanship at Caliber Collision. Mando was excellent and all the servicemen were attentive and caring. And on top of the perfect repairs I received my vehicle cleaner--inside and out--than when I dropped it off.
The item in the trunk was disappeared.
My headlights are not put back into my jeep correctly
Unfortunately, there is still an issue with our vehicle, picked it up late on Saturday afternoon. Will be calling the office today.
Thank you, Andrea Eddy
I have been trying to get a hold of someone today on the phone because my pair of Rayban Sunglasses were taken from my truck when they cleaned it. I would like to figure out how I go about getting them back or replaced. Thank you, Tarek Vaughters-Haywood ****-****-xxxx
Cesar was very nice and kept me informed about the whole process. The car was ready when they said it would be.
Car looks like brand new!
Cesar was awesome! I got updates daily and my car was beautiful when I picked it up
There was a spill of something sticky in the cup holder and all of my change in coin holder was missing along with some small personal items. The cleaning was rushed as well. Otherwise the repair was satisfactory.
Best service I've ever received, letting me constantly know the update on the repairs, was fabulous. I never had to call and ask about anything. Polite friendly service, very rare now. In addition cleaning the car was just as appreciated. I've never heard of any place that goes to the lengths as Caliber does.
Thank you so much!
Swirl marks, orange peel, fish eyes
I was updated on my car regularly and given an ETA every time they called. Repair was done when they promised. Pick up was made available at my convenience. Professional and good quality. This is the second time I have used them for repairs.
Professional staff and quick service. Job well done.
Truck was giving back dirty on the inside from sanding dust or paint.
Attention to detail was poor fixes need to be done to truck, have to take it back.
Been to caliber collision before and this time was the worst I have gotten a vehicle back..