Armando went above and beyond to help me!
I was very impressed with the quality of work in a timely fashion which it was accomplished. The whole experience was very professional.
Vehicle Make : Volkswagen
Cesar Figuerroa and Mando were great. Cesar kept me up to date at each step of the repair. He was courteous, professional, efficient, and knowledgeable. The finished repair looked great and was completed quickly. Thank you Caliber 281 North!
I asked Mr. Long to keep me up to date on my vehicle and he did. Great work
Easy to work with, no hassles and finished ahead of schedule. Would definitely recommend.
Repairs done to my Kia were great! Not only that, but i was so thrilled when my car was washed inside/out & detailed!!! Such a great experience ! Thanks so much!!!
The check in process was effortless. The care taken to make sure I understood how things worked as well as the consistent update on how my car was progressing was a show stopper. I would definitely use this location in the future if I ever needed.
Thanks for all the positive communication and revisiting my repair in such detail.
Thanks for the fast and good service, excellent work, I'll definitely recommend this center to my friends & family!
Very friendly and helpful through the entire process. Long Winn was great with the updates on the progress of the repairs and the delivery upon completion. Overall this Caliber Collision location provided outstanding service.
They communicated with me throughout the week on the status of my repair on a daily basis so I was always in the loop. They were very thorough and answered all my questions. Loved that I could drop off my rental and they took care of the rest. They did an awesome job on the repair too.
Job was completed in a fast and efficient manner. I am very happy with the work that was done on my my vehicle.
Cesar provided excellent service. He consistently kept us updated. Very happy with all the employees working to get our vehicle back to us in great condition!
Staff was friendly and efficient. I left garage door opener in rental unit and they retrieved it for me. Car looks great, they even washed it.
Long Ngyuen did a great job as my agent, as did front desk coordinator, Angelica.
They said it might be 4 days and it was ready the next evening, under promise and over deliver!
Repairs and time taken were great, but initial estimate was way off. I realize additional damage can be found, but a little better range of what the overall cost might be would be helped prepare for the final estimate.
Overall, I was very satisfied with everything!
Extremely happy with Caliber Collision from start to finish. Front desk staff and estimating staff were professional and personable. Armando was simply awesome - professional, friendly, and kept us informed every step of the way. The repairs themselves were completed ahead of schedule and perfectly done (including painting over a couple of extra scratches that they didn't have to do, but did anyway - much appreciated!). Would highly recommend Caliber to others - it was an excellent experience!
Customer service was great. Staff was friendly and helpful throughout the whole process.
You guys are great from start to end! thank you for a great job my daughter loves the way her car came out!
Very happy with your service.
I was impressed at how quickly my vehicle was repaired. Cesar kept me apprised every step of the way and took great care in ensuring a quality result. I was really impressed with caliber collision on 281 and **** road.
Amazing service all the way around. Great communication before and during the process. I needed to get a rental and chose Enterprise, which was also a great experience.
When I showed up to pay......That is when the three gentlemen ruined everything that your staff did to make me feel special and cared for....Your staff that assisted me, was great...The three gentlemen need to attend a customer service program.
The service was amazing. I loved the updates and the ease of getting in and out. I received the car in clean and excellent condition. Thanks!
Caesar was very professional in handling out claim and concerns. He actually got car back 2 days early went out of his way to help me with some other issues. Would recommend him and ur service to others in need of repairs
Work very good and everyone professional and friendly
The communication was good. The help w insurance was appreciated.
Cesar was a dream to have helping me. He called me consistently about the progress about me car and the updates really made me feel included in the whole process. I will only recommend caliber from this point on due to the excellent customer service Cesar provided.
Vehicle Make : Land Rover
Cesar was responsive and proactive through the entire process. I had confidence in the process due to Cesar. I was happy to pick up my vehicle today. I would recommend Caliber & Cesar to others thank you!
Everyone very helpful, courteous, and prompt in the updates.
The work done on the car was outstanding and very fast.
The staff was efficient and friendly.
Just needed the card for business to pop out door ding that they were supposed to do while my repairs were made for accident. Have not received that information yet.
We appreciate your philosophy of "under promise &
over perform". My husband could not believe that Caliber finished everything a week early.
The painters did an excellent job and our truck looks lovely..thanks so very much...
Excellent work, timely reminders on status of the vehicle.. Caesar was great in responding back. thank you.
The front receptionist were friendly and helpful. My service tech keep me well informed on the progress of my repair with email updates. It was a very pleasant experience and I will definitely recommend your business to others.
Caesar did a great job communicating where you were at in the process of repairing. He made the painful experience less painful. Great job, and Kudos to him.
We were very pleased that we were kept informed on a regular basis and that we got the car back sooner than original date. Very professional and personable staff.
i very much appreciated the staff making my experience a smooth one and accommodating my schedule. My vehicle was repaired in a week and on time.
Cesar was great with updated. Front desk was friendly and helpful. This id the second cat thid shop hsd donr for me with complete satisfaction. Will refer ffriends and relatives.
Very good communication.repairs completed as promised
Awesome job and the representative work was exceptional!
We appreciated the quick and thorough service we received on our Toyota Prius. Service representative was quick and thorough.
I have only driven it once so far, but all is well. It looks beautiful. Done much sooner than expected.
Armando Molina was very polite and professional. He kept me informed all along the way of the progress being done with my vehicle. The end results were fantastic! I can't thank you enough.
The associate came to work just for me to pick up the car on Saturday. Great experience!
Everyone did awesome!! As far as letting me know what was going on to getting it done very quickly. I will definitely refer my friends An family An will definitely take my car back if needed! Thankyall so much for everything!
I was VERY pleased with the work on my car. It looks brand new again (which it practically is!) I was grateful that Caliber was able to get me in w/in 2 months of the accident, also, considering all the vehicles in the shops from hail damage. I was also pleasantly surprised that my car was detailed before I picked it up. Very impressive!
We've used Caliber in the past and am happy I came to you for this work, also.
Very friendly, very professional. Completed the job BEFORE date specified. Very satisfied. Would recommend to anyone looking for collision repairs.
Armando was very pleasant and kept me informed of the progress.
Very Professional & Courteous, Accomodated
Me More than Expected !
HIGHLY WILL RECOMMEND THEIR SERVICE'S !!
Front desk service exceptional, Armando Molina professional, service team timely and efficient car looks great! Thanks CCTeam
nice place to do business with
Armando was very thorough and kept me informed of all details with the repair of my car. I was very happy with the timeframe it was finished as well.
Cesar always kept me updated. He is professional, polite and thorough. My Tahoe was delivered 2 weeks ahead of projected date. I only take my cats to Caliber. This is my second time with Cesar. He is the best!
We need to come back and tighten panels- my husband discussed with person at pick up- please call to discuss ****-****-xxxx
Great communication with customer
Everyone was really great to work with. Repair looks good. Thank you.
I was very satisfied with how your Rep Cesar Figueoa kept updating me on the progress on the work on my. truck. He was also helpful dealing with USAA.
Everything was done professionally and in a timely manner. I especially appreciated the text messages that kept me up to date.
Cesar kept me updated through the whole process and they finished early. Beautiful work.
Courteous, professional, and on-time.
Liked the way you kept me updated on what was happening with my car.
Employees were very pleasant. The car looks great. They were very communicative along the way with the process also.
Very happy with the repairs
I am very impressed and completely satisfied with the excellent customer service provided by Cesar and for the work done on my car. Both Cesar and the young ladies at your front desk are a wonderful asset to Calliber Collision. They were completely professional, extremely courteous and went over and above all my expectations in taking care of me as your customer. I will continue to refer my friends and family to your establishment in the future.
Mrs Dolores P
Alicia (even with allergies) and Mando were fantastic to work with. Quick service - done a day early, frequent status notifications, top notch repair work, even easy set up with the rental car all made for a pleasant end to a not-so-pleasant accident. Thank you to all involved.
Vehicle Make : Volkswagen
First we were told you were going to be open Monday the 2nd and we went to get the car and amazingly you were closed.
Second when we did go Tuesday to pick up the car we were told it was not ready, that your service tech had broken a part while they put it on. I had to get a ride back to my house after waiting 30 minutes for NO car.
Third I was told someone would call me back later in the day to let me know my Carr was ready and I had to call YOU. Wonder if I would even have my car back yet if I hadn't of called......
Everyone at Caliber was quite courteous, polite, professional, especially Cesar. I am very impressed with your customer service and kindness.
Service was fast and the repair looks great. Thank you!
I really enjoyed the frequent updates from my repair "specialist" Armando. I was aware of the current status of my vehicle repairs. Armando was very professional and informative throughout the whole process.
We had to leave it additional days but when we got it it was right.
Was satisfied I was kept up-to-date with what was going on with my vehicle. An really liked the outcome.
Cesar Figueroa did an awesome job...always kept us up to date on the status/work being done to my Camry!
Awesome service, updates and completed earlier than scheduled!!!
Ron was Awesome! It went pass the due date, though no fault of his own, but a third party vendor. That is when I started calling, sometime several times a day. But he was alway pleasant and courteous and always, always professional. I cannot say enough about Ron he was great. If I ever need body repair again I will be going back to Caliber Collusion and asking for Ron. I am sure that everyone who works there is wonderful, but Ron is what sold me. Thanks!
Professional, courteous and informative
Awesome service thank you!
The team did a great job on my repair. My service advisor, Ron kept me informed of the progress throughout the repair.
No im not satisfied with the service I went to pick it up they called and said it was ready and it wasn't it had a hail dent and they missed that so at the moment I don't know how long it's going to take to fix at the moment I don't have a car and my wife has to drive me to work and it's way off her work it's like 30 miles from her work
Great customer service .... constantly kept informed which I really appreciated. Thank you!
I was extremely satisfied with the service and workmanship at Caliber Collision. Mando was excellent and all the servicemen were attentive and caring. And on top of the perfect repairs I received my vehicle cleaner--inside and out--than when I dropped it off.
The item in the trunk was disappeared.
My headlights are not put back into my jeep correctly
Unfortunately, there is still an issue with our vehicle, picked it up late on Saturday afternoon. Will be calling the office today.
Thank you, Andrea Eddy
I have been trying to get a hold of someone today on the phone because my pair of Rayban Sunglasses were taken from my truck when they cleaned it. I would like to figure out how I go about getting them back or replaced. Thank you, Tarek Vaughters-Haywood ****-****-xxxx
Cesar was very nice and kept me informed about the whole process. The car was ready when they said it would be.
Car looks like brand new!
Cesar was awesome! I got updates daily and my car was beautiful when I picked it up
There was a spill of something sticky in the cup holder and all of my change in coin holder was missing along with some small personal items. The cleaning was rushed as well. Otherwise the repair was satisfactory.
Best service I've ever received, letting me constantly know the update on the repairs, was fabulous. I never had to call and ask about anything. Polite friendly service, very rare now. In addition cleaning the car was just as appreciated. I've never heard of any place that goes to the lengths as Caliber does.
Thank you so much!
Swirl marks, orange peel, fish eyes
I was updated on my car regularly and given an ETA every time they called. Repair was done when they promised. Pick up was made available at my convenience. Professional and good quality. This is the second time I have used them for repairs.
Professional staff and quick service. Job well done.
Truck was giving back dirty on the inside from sanding dust or paint.
Attention to detail was poor fixes need to be done to truck, have to take it back.
Been to caliber collision before and this time was the worst I have gotten a vehicle back..
Muy satisfecho por la amabilidad qu trataron a Mi y a mi esposa gracias por su eficacia se me iva informando en que punto estaba mi carro y lo terminaron mucho antes de lo previsto gracias una ves mas por el buen servicio
Great customer service and completed ahead of schedule
Mondo kept me informed of the progress of the repair and he went out of his way to make certain everything was up to my satisfaction.
Excellent customer service
Still have to take it back in after a month of waiting for it. Drove 10 miles and something was wrong. Also only had 1/3 of coolant and had to stop to fill that up right after I got it.
Just to say it was a very smooth process. Armando was very professional and followed up weekly with me.
The company kept me up-to-date on the staid of my vehicle on a daily basis. Good customer service.
I would highly recommend y'all !
Ron was very knowledgeable and kept me updated throughout the process.
Cesar Figueroa kept me informed of status of repairs and helpful throughout the process
The repair was great. Only one problem. I was not told that I had to pay 500.00 to get my truck back. This should not have been between your company and me. This is something the insurance company and I should have worked out. Please tell your customers about this ahead of time.
Just wanted to comment that Cesar Figueroa & Armando Molina did a outstanding job in taking care of my wives vehicle always keeping in contact to the progress of the vehicles repair. They both were very friendly and customer oriented which is always appreciated.
Ron was awesome. Always kept me up to date.
The window washer tank is busted and when I picked up my Jeep I noticed the next day that the washer fluid wasn't coming out to clean my windshield. So I bought some fluid and when I started filling up the washer tank it all gushed to the ground.
I also think the engine coolant tank is busted because it is also empty.
Additionally, the lock to the hood is busted! Not fixed!!!
I am very dissatisfied!!!!!!!
We were SO impressed with the ongoing communication!! Caesar was a joy to work with in a stressful situation. My mom will be calling soon and requesting for him to coordinate her car repair!
We are very happy with the service
Our third time using Caliber Collision and we have always been impressed with work and professionalism of staff.
This was the overall best experience and service I have ever had by any shop's.I really appreciated the updates and the very quick professional turnaround. I received my vehicle than expected which was very pleasant.The Service Technician I dealt with was very professional and honest.I would recommend your establishment (location) to anyone needing your type of service.From the estimator to the counter ladies and the Service Technician everyone was very courteous and professional.
Thank You for the great experience!
Very strong communication. No surprises. Only improvement I might've requested is the total elimination of the air bubbles on the step add-on piece on the bumper. There were a couple left. But because you still did a better job than I did on the original one, I can't complain too much.
Thanks for keeping us informed every day!
Vehicle Make : Volkswagen
Cesar is the one who made my experience a positive one
Excellent job, as always!
Thank you for the great service, Ron & Rachel!
Very professional. Excellent communication.
Communication is key and I'm happy I was always informed with what was going on with my car.
After Ron took over as service manager for this repair job everything went very well. I had initial problems with Tony.
Great service. I was always informed on the status of my vehicle.
The staff was very friendly and professional, I want to say thank you and to Tony for making this transition very smooth. Thank you.
Excellent work by Mando and Alicia
I was thrilled to see the condition of my car. The repair looked beautiful and then seeing that you washed and vacuumed and cleaned the inside was absolutely wonderful!! Thank you so much for an amazing job and going the extra mile to have my car look amazing!!
Everybody was truly outstanding!
L/Colonel, USAF (Retired)
Cesar was professional courteous and provided outstanding customer service/prompt communication regarding my vehicle.
mando and the rest of your crew are great
I was very pleased with not only the work that was done on my escalade, but the timely manner it was completed in. I would recommend them to everyone!!
My Expedition is back to beautiful!
Thank you all for the great repairs and great service.
Tony was great to work with and kept us informed on the progress along the way.
Great customer service from initial visit to the time I picked up the vehicle. Caesar kept me informed of the progress and had the car cleaned up upon pickup. The front desk person was so nice and easy to deal with. Obviously, your team has been trained well...as they met and exceeded my expectations! Thanks Caliber Team!
Mando was very professional, and communicated well with me throughout the process. I was always informed on what was happening and he took care of everything. Great experience!
It was so great that you guys were able to deliver my car straight to me! My car looks even better than I had hoped for, and I am super happy that you were able to complete the work way ahead of schedule. Thank you!
the only issue I had was they had a wrong number for me so I was not informed as to the progress. Someone was, but it wasn't me :)
They did an awesome job and keep us informed along the entire process.
Cesar is the best! Kept me well informed with pictures and updates on the entire process. I will always come back to him and recommend my friends/family to have him handle their repairs. He is the best of the best!!!
Car still has dent. Have to return for repair.
Ceasarwas fantastic and went above and beyond anything we expected in customer service! We hope he is regonized for this. He kept us updated constantly. Just 110%
Great job n very good price!
Everyone involved made the experience as pleasant as could be expected
I asked for the Chevy bow tie to be replaced and they went abound and beyond to make that happen.
Cesar was really helpful and kept me informed throughout the whole process! Great service
Vehicle Make : Mitsubishi
Their friendly and detailed updates were very appreciated. I enjoyed them.
Additionally when I left the car and picked it up everyone was so polite and friendly.
I couldn't have asked for a smoother process. Mando was really great about keeping me informed, he was very prompt when I went into the shop amd his customer service was on point. I will be referring family and friends to Caliber Collision. You guys are awesome!!! Thank you for turning a bad experience (car accident) into a good amd seamless experience. Thanks again!! ?VMSotelo
Job done poorly had to comeback and still not done as good as it should be
Even though the repairs on my vehicle took a little longer than originally planned. I was beyond satisfied with the service Cesar provided throughout the repairs. He was in constant communication with me always keeping me up to date with what was happening with my vehicle.
Ceasar was very professional and did an excellent job! Great experience!
Great service our mechanic was wonderful and attentive
I liked the updates and anyone was very nice and Thankyou so much
Mondo kept me updated throughout the process. Every staff member I had to interact with were very professional & polite.
Cesar was professional, informative and friendly. Always helpful. I will highly recommend your services!
Service was exceptional; I was kept in the loop through the whole process! Armando Molina was helpful every step of the way! Thank you!
Cesar was great!! He kept me informed about our vehicle. It was ready when he said it would be. We are very happy with the customer service we received.
Your company representative (Mondo) went above an beyond what I have experienced in the past. Not only would I recommend you, I have already done so.
Hopefully I will not need your services for a long time, but if I do rest assured that I will be coming back to your organization.
everyone there was very helpful. the repair experience was great. you made it very easy for me. thank you
The job was done in a timely manner and the job was done great, the updates on the vehicle kept me well inform once again thank caliber collision job well done.
Everyone was great! Mando was super! I was updated almost daily via email, phone and text. Excellent work and my car was **** and span when I picked it up.
Everything was perfect. Especially the cute little text messages about my car. And I got calls almost daily from Cesar. He did an outstanding job keeping me posted. My car looks perfect!
The frequent repair updates by my service advisor (Armando Molina),the speed, and the high quality of the finished repairs were the major factors in my satisfaction.
The communication between the shop and patron is amazing! Cesar was awesome.
Vehicle Make : Volkswagen
I would like to Thank the Staff and Mr. Armando Molina for what I call The No Worry Policy at Caliber Collision. The wonderful Customer Service I received from my first visit with the paperwork that was processed in an orderly and professional manner to the emails keeping me constantly informed of the progress of my auto repair, I very much appreciate all of the kindness and help I have received. Also, many thanks for taking such great care of my car!! What a surprise to see that it was washed and cleaned inside and out. I would happily recommend Caliber Collision at any time. Again, Thank you from one satisfied-happy-never had to worry customer!
Mando is great to work with! Would recommend him to anyone for repairs.
I'm sure I'll see him again one day.
one piece of chrome was not replaced but was on estimate. A couple of paint flaws. Detail scratches
Communication with your customer make a world of difference
Make sure you inspect the vehicle before delivery so no hail dents are missed and paint done correctly.
Excellent process from start to finish. Outstanding Customer Service.
all personnel very friendly and helpful...work completed sooner than estimated
Great customer service from soup to nuts. The front desk staff was great, the repairs were perfect and Tony was awesome. Thanks for all the help Caliber has impeccable customer service.
Excellent service and craftsmanship
Appreciated feedback along the way.
Excellent all the way around.
Ready before I could have ever expected, and a simply AMAZING job. There's a reason I keep coming back. Worth every penny, and I never feel overcharged. Great work, as always!
Caliber 281 north came highly recommended & my experience supports that. Cesar was excellent to work with and his customer service was professional.
Returning tomorrow. AC not working, loud noise and rubbing in front right tore area. Low tire indicator on.
communication was excellent, the repairs are outstanding and done extremely fast. The only downside was the console of my truck was ransacked and some items were stolen. I blame myself for not removing everything from my vehicle.
Kept me very well informed for a month. Excellent customer service and attentiveness throughout whole process. Have already recommended Caliber to friends and family.
Thank Cesar for his professionalism and going the extra mile in resolving my unexpected situation. I feel confident in your company to recommend it to others. Thank you.
Vehicle Make : Mitsubishi
very happy with my car repairs and cesar on 281 north was great to work with. Thankyou!!