The service was top notch ! Job well done ! We're so glad we took are car here and will recommend you guys in the future !
The only issue that we encountered with the services provided from Caliber Collision consist of the service that we received from the front desk.
The lady at the front desk was not pleasant and did not have a clear understanding of the paperwork she was asking us to sign. The manager had to come out and assist us with our concerns.
This is the only concern that we had.
The representative that worked with us on the estimate and repair of our vehicle was exceptional. He was able to provide us comfort by making sure that the vendor had a replacement part in stock in the rare case that our car could not be repaired. The updates were very helpful and ultimately the completed the work on-time. The quality of work was amazing.
The Customer service was terrific and I was notified of the schedule and timelines.
Glad I took my car to Caliber! Car is driving the same as before the incident, was done before the estimated time, and they even washed and vacuumed it!.
Everything looked good and the associate told me that if I noticed anything wrong to let them know as soon as I find it.
I was very happy to get my van back so quickly.Y'all did an awesome job.And thank you Brian for keeping me updated every day. Thank again Caliber!
Repair time took longer than expected.
Great job!! Brian was very courteous, and professional!!! He explained everything very thoroughly!!! I will highly recommend him at Caliber Collision!!!!
Great work and communication throughout the process. Thank you!
Very professional service from the beginning. Text message and phone call updates during the repair process were very appreciated. Jason was very helpful during the repair process as well as recommendation for a non-accident related repair.
Nice people. Fast service and my car looks great
Brian was amazing and kept me updated every step of the way! Repairs were completed before the estimated completion time and my car looks perfect!
New crack in my windshield is a big problem. Not sure the new paint is an exact match, though it's close enough at a glance.
Everyone was friendly and when I picked up my car, the guy whose name I can't remember talked me through the repair and answered questions I had. I was expecting an ordeal because collision/repair places sometimes get a bad rap, but I was really impressed and satisfied with the experience. It took a little longer than they said it would initially, but it was fine since I had a rental car. I would go back there.
Excellent job. Completed early.
Fantastic experience - from start to finish. Brian was super professional and everyone set expectations perfectly. My car was in much better shape than when I dropped off -yeah!
My experience with Caliber Collision was great until my car was returned to me with absolutely no gas. I intentionally put in a quarter tank of gas before dropping my car off. This made my trip to work inconvenient. In the future I will choose another company.
Very friendly and helpful
Very good service provided and also rear sensors were fixed.
This is my second experience in dealing with Caliber Collision and I must say each time I was very satisfied... thank you!!
Brian was responsive and very polite and professional.
Great updates. Very thorough and friendly customer service.
Robert was very helpful and attentive. The car was fixed in a timely fashion and it looked grewat!
Trouble since day one. Made appt for an estimate and when I got to the appt I was told I have no appt on the system. Completion waded pecten to complete on January 6 and was actually done on January 18. I get different answers from different staff members. No one know what is going on. Extreme mess. I will never fix my car again at your call unit collision
Happy with results and system to keep customers informed of progress and keeping to the scheduled time frame.
Great communication throughout the process
Awesome service and support
I've never experienced having to have car repairs but I will say that you guys were as good as buying a car in terms of customer service. Let's say excellent. The only thing is that the T is now missing from the back of the car in Sonata.
GREAT JOB CALIBER AND YOUR TEAM. THANK YOU SO MUCH.
Brian was constantly giving me an update!
Looks great and ahead of schedule.
Fender not flush at meeting point with front grill. Big gaps between fender and hood near front window. Buffer scuff marks at left door near fender gap.
I would like to express my complete satisfaction with caliber collision. Their customer service was excellent. Brian kept me well informed of the status of my truck and answered all the questions I could have. I met the collusion specialist repairing my truck and he was so kind and helpful. He explained in detail everything that they had done and walked around my vehicle with me. I could not be any more satisfied than I already am. If I ever need my vehicle repaired I will definitely take it to caliber collision on Mays in Round Rock, TX.
Thank you to everyone,
I was updated weekly either by phone or email. My car looks great. Very happy with the service.
I was kept well informed with the progress of the repair. Better yet, I got my car back much earlier than anticipated. Kudos to all.
Very pleased with the work and customer service provided.
Brian did a great job keeping us informed regarding the repairs.
I am just sorry I have to have an accident to get to see you all. You are great!
They repaired my vehicle in less time than what I was told. Very pleased with the out ome
Would recommend your business to others
Very happy with service completely friendly staff very helpful would come to have service done again here if needed
Great team and attention to detail.
Extremely pleased that my repair was completed ahead of schedule!!
Great job getting the repair done way faster than expected. Was willing to fix item I pointed out right on the spot. And great customer service.
I was impressed with the service I received at Caliber. The staff were knowledgeable and attentive. Brian was especially courteous and took very good care of me.
I will recommend Caliber to my family and friends.
Everything was awesome from the day I dropped off my car to the day I picked it up. The constant updates whether through text or phone call were amazing and extremely appreciated. I would definitely recommend caliber collision to anyone. Thank again for everything.
My event was handled professionally,and courteously. I am very satisfied with the friendly staff people that took care of me and the job was done outstanding!
Raul L. Abeyta
Great experience with great people and great repairs.
Although there was a major issue, the manager, James, was compassionate and apologetic. I felt like the whole center felt bad and did everything within their power to rectify the situation. Despite the situation, I would rate this as a highly satisfactory experience.
I put my car in the shop on Oct 10th and I received an email when I first turned in my car stating it will take 5 days. I received update emails the first 5 days and the last email stated my car would be ready on the 17th and then I received an additional email stating it would be Oct 18th and that was the last updated email that I received. When my car was not ready on the 18th I called Joe and I wanted to know what the problem was. He told me that they were having problems with the paint. I finally got tired and I came to the shop and I spoke with Joe and I was very upset. I feel that I should have received updates since it was going on 2 weeks and the only updates I received was when I called. I didn't feel this was good customer service and if Joe would have kept me updated I wouldn't have been so angry. There is no reason to call me I have expressed my feelings here and I have my car now and I am happy.
As usual, Caliber Collision did an excellent job. The personel were friendly and helpful. It is the place for good body work. Joe Gomez
Repairs look good and car was returned earlier than expected.
I appreciated the constant communication about my car, the speed at which you fixed the car, and the quality of the job. Thank you!
Service was great and every one wa very nice.Thanks for the great job you done on my car.
Jason worked tirelessly with USAA on my benefit and was able to get my truck fixed and back on the road in a speedy fashion. Thank you, Jason
Very professional and my car looks great. Thank you.
They are very friendly and professional. I will definitely be using them again in the future.
I was very happy with the service that I received. Jason kept me well informed on the progress, and the car was ready much earlier than expected. The workmanship was spectacular and if I ever need body work done on either of my cars, I will be going to Caliber Collision.
Excellent service. Also loved the emails that keep you posted on their progress! Will definitely recommend this company.
I worked with Joe. He was very professional and answered all my questions. My car looks great. We have had a car in for repair before. Excellent work both times.
Staff was friendly; service completed timely.
Everything was great , thank you
Bryan was professional and took great care of my car. I was so impressed with how easy this whole process was! And my car was even cleaned on the inside... amazing! Thank you all so much for the excellent customer service!
Took 5 days instead of 3. Tech Joe was very acommidating and polite. Delivered the car to me and returned rental
Joe was incredibly informative and helpful.
I was very impressed with how quickly caliber got my truck fixed!
your survey comes a few hours after we picked up the car so although the experience was good we could find problems later.
Same great service as in past 3 times. I tell every one I see that Caliber is the only place to go.
Exceeded my expectations!
Joe T. Was fantastic. Will reocommend.
Already discussed with manager
I love dealing with you, Brian is great. All staff gives great customer service. Thank you
Great customer service from front staff to my service advisor. My car looked great thanks for everything.
Outstanding customer commitment. Brian listened to my needs and concerns and made the needed arrangements to get my car in and out of the shop. His communication with me about the status of my car demonstrated his commitment to the timeline that we established when I authorized the repair. I will reccomend this shop to all that ask.
Thank you so much! Brian was so caring and he took care of us and kept us informed on our cars updates. Thank for detailing my car! What a very nice surprise.
Vehicle Make : Mitsubishi
Great updates along the way. The office staff and Jason were all great to speak with and genuinely felt concerned about my situation.
They were fast and kept in contact with me frequently
Everyone from the front desk to the office staff and mechanics are always great. Why we keep coming back.
Awesome experience. You guys were great.
Whole process was great! Thank you!
Always excellence service. I'm very appreciative how beautiful my suv looked. I appreciate the extra touch of washing & basically detailing my suv. Great service from beginning to end.
Did a great job of repairing my auto & my car was given back to me cleaner than when I dropped it off
The new rear bumper cover doesn't fit properly to connecting panels on the left side. The bumper cover bulges where it connects to the side panel, and there are gaps between the lower black plastic and the white bumper cover. There are gaps where the left headlight assembly butts up against the left side panel. The right side looks great, but we aren't happy with the way everything fit together on the left side. Brian attempted to make some adjustments, but said there wasn't anything more he could do.
Brian was very helpful and everyone there did an excellent Job! Thanks Steve
Keep me informed without me having to call. Finished ahead of schedule
Everyone is friendly and helpful
The young man that took care of my repairs was courteous and respectful
They followed up on where they were on the repairs and called twice to let me know it was complete
I would recommend this store to anyone that needs repairs
All went well, quality work, delivered on schedule.
I'll be back next time I need body repair work.
Great service and beautiful work
I had amazing experience and I will reccommend to everyone I know
I brought my vehicle in to Caliber only because my brother works there, I hadn't used Caliber before. I'm extremely happy with the work Leonard Miranda did on my vehicle. Also loved the fact that my car was washed for me afterwards. Robert in the estimate department was very nice and professional. Keep up the great work!
I definitely appreciate the feedback on the repairs from Brian. Made me feel more confident that the job would be done right. USAA picked the right repair shop! Thank you for a job well done.
Professional courteous timely staff. Great work. I am very happy with this company. 5 STARS!
Very appreciative of the service. Jason was terrific. Kept in contact me the whole time on status updates. Will definitely recommend Caliber going forward.
Excellwnt customer service and technical perfection
Extremely friendly staff, and my car is as good as new again thanks to James
They did a great job repairing my car. It looks amazing!
I was very satisfied with the work that was done on my vehicle! Thank you!
Car looks amazing! Jason was professional and communicated with me regularly. My only concern is my Texas toll tag was just sitting on the dash because I hadn't had time to clean the windshield and put it on and it is missing. Probably just thrown away by accident. Overall, I would come back to you guys again and highly recommend Jason.
Business hours need to be expanded
My experience with Caliber Collison was great. Service was excellent Jason was very friendly and helpful. I will defiantly cone back if I ever need work done
I was so very pleased with the way I was treated and the efficient and professional repair of my Ford Escape. Jason certainly deserves my thanks.
You did a fantastic job color matching the repaired
Areas. People were very courteous during the
I thought the staff was very professional. Robert was very pleasant and he kept me informed on my repair and when i will be able to get the car back. The facility was very neat.Thank you very much!
Very fast service and a great job
Jason Pierce was amazing.
They did a remark able job on the truck! It's like brand new and nothing even happened to it like it's been in a accident. I love the new top lining of it. All in all everything looks great and very satisfied.
Looks brand new. Excellent job, guys!
Great, fast service. Kept us informed throughout the process.
The gentleman that assisted with my claim, Brian, was perfect. He kept me up to speed the whole process, did a great job on the car, and was even done 6 days early! Calliber went beyond by fixing a knocking sound that may not have even been related to my accident. I am very pleased with the service I received and will definitely use them again if ever needed. Thank you.
I am very pleased with the work that was done and the level of comfort I had due to the open lines of communication. Definitely a high level of customer concern is given. Thank you.
Text messaging with updates was great.
POLITE, ACCURATE, QUALITY WORK,TIMELY
I've been to caliber twice in the last few months and had an excelent experience both time. Thank you!
Awesome customer service and excellent updates as repairs were being completed. I would definitely recommend Caliber Collisions to friends & family.
I was kept advised of the progress, although it was not done as promised but only due to part not received from Kia Motors. I am quite satisfied with the work completed on my Optima.
Repairs are done so well the car looks like it did when it was brand new
Very professional. Great communication. Thanks!
There were some mechanical issues that were not addressed. And when I brought it back to new fixed I was treated like I was imagining things. And they tried to make me feel unreasonable for wanting them fixed.
They did a great job and it was fast too!
Truly amazing customer service! I will go there again whenever necessary and you should too! My vehicle looked better after Caliber than before! It was also completed 10 days earlier than the estimated date they gave me! Great communication as well so that you know all along the way where things stand! Total satisfaction! Thank you Caliber! Bianca and Brian were awesome!
Everything and everyone was wonderful! Thank you!
Total professionals...would highly recommend them!
Great communication, on time repair and the excellent detailing heightens the effect of getting our car back like new!!
Very satisfied, Brian explain to us all details.
Great service and curtious, good job.
The scratches along the hatch and the bummer were not touched up.
Thanks for telling me how expensive you are and that you get what you pay for.
The Jeep looks great! The repainted hood looks as good as the day I took delivery from the dealer. Thanks for a super job!
Vehicle Make : Mitsubishi
I love how my car looks brand new as nothing happened bad to it. Thanks to all the hard working gentle men for fixing my car.
I liked getting the text messages with updates. Also Bill was very nice and knowledgeable about things. It was great experience until I found a large drink cup with ketchup on the side of it in one of my drink carriers. Disappointed.
Took care of the problem really fast.
I appreciate the car wash!!
Brian was great, very professional, and kept me up to date about my vehicle.
Everyone was very professional. Probably the best experience I have had with a collision center. If the need arises I will be returning.
The car came out great. Brian was professional and always kept me informed.
The service was great and my car was taken care of quickly.
I was a little hesitant using Caliber Collision from the reviews across all the location. But after speaking to my family who has worked with this location twice in the passed the easied my worries and only had amazing things to say. They're experiences set a high standard and this location lived up to every expectation I had. From the second I took my car in for the quote Bryan gave me great customer service and had great communication. Not only was the customer service top notch, but the rental process with Enterprise made giving my car away for a week and a half very simple. Lastly Caliber was able to get my car done two days early and made my verhicle look brand new.
You guys were great. Everyone was helpful and friendly. My car was ready a day early. Thanks.
My car looks great AND it took less time than l thought it would. I appreciate all the updates and the time you took to answer my questions. Thank you!
My whole experience was lovely. Very satisfied. Really courteous employees. And what a surprise that my car was even cleaned thoroughly!!!
Detail of work was never fully explained. There was a lot of work I would have approved if only someone explained to me that the front
And rear bumper wouldn't be fully painted but blended when work was scheduled
While an unfortunate series of events has brought me back to Caliber 3 times in 2 months, Bill really took excellent care of me. He made me feel like I had been coming there for years and I just knew he was going to take good care of me and my vehicles. Thanks Bill. highly recommended.
I will call tomorrow.
I do not feel that the color matches and the back passenger side tail light is chipped.
Excellent customer service. Loved the updates via text. Pleased with the amount of time it took to repair my vehicle.
Great job, I will refer my friends!
Bill was excellent to work with. Totally satisfied with all aspects of the repair. Thank you!
Brian did a great job keeping me informed and gave me realistic expectations on my car repair timing and prices. A car accident is a stressful experience, but caliber collision made it a seamless, less anxiety-provoking, almost even enjoyable (as enjoyable as a car repair process can be) process. I appreciate their professionalism, good communication and courtesy. Thanks caliber collision and Brian!!
Was awesome he kept us in the know. At every stage of the process from the time we dropped of the vehicle to the very end when we picked it up. Excellent person. An Asset to your company. Robert is the reason we brought our car in.
Great job. My car looks great.
Thanks Caliber Crew
Prompt and friendly excellent work
Brian ws a great help. He kept us informed and worked extra hard with the insureance adjuster to keep our low mileage, near mint car from being totalled.
Caliber Collision was quick, efficient and did an amazing job on my car.
Bill was very attentive and kept me up to date throughout the entire process. The vehicle was ready before I expected! Thank you for making this a very easy experience.
This is not the first Caliber has repaired one of my vehicles. As always I am impressed with the service and outcome of the way my vehicle was repaired.
Issues with reverse sensor, inside where drink was spilled from the force of crash not cleaned up and three weeks of it hardened on the consoled. The driver side door had black stuff in Handel from workers that has to be mentioned by me and wiped down by Bill while I waited. The up/down side mirror button not working. Bill is aware and will reach out to USAA. Part had to be reordered for back sensor. Please call with more details as this a summary.
Bill Jeanette was most kind, considerate , and understanding. Everyone unmet at Caliber was friendly & helpful. Thank you.
Wouldn't take my vehicle anywhere else
I'm satisfied with the job and the time that it took to finish the job..Thanks Caliber Collision
Not the first we have used there device just as satisfied this times I the past We would reccomend them to friends
The whole process was pretty seamless. Awesome customer service and a job well done. Thank you.
Thanks for the repair, like new
Bianca & Bill were nice and efficient. Bill did a great job at communicating with me and was super friendly. Great experience!
Fast, friendly and kept me updated.
Brian and the staff were always available to me. I have already recommended Caliber to friends and family! Thank you.
Thanks for doing a great job repairing my truck It looks great. I could not be happier!
My car looks beautiful and hopefully will continue to!
Brian Anderson of the Round Rock Caliber was especially helpful. Finished the job ahead of time and kept us informed all the way through the process. Repairs completed on time and on budget. Thanks
The service was completed in a timely fashion and the service tech was very professional.
Great that you keep in touch with updates.
Good work by Brian and your team.
Everyone I encourted at your Caliber location on Mays was pleasant, friendly, and professional.Brian always had a smile and gave me the assururance that my repairs would be properly completed.
They did an awesome job! My car was done in 3 days which is a miracle. Awesome customer service
Everyone was very professional. My truck came back early and came out looking great.
Great job by everyone at the Round Rock location.
The team at Caliber were great, they kept me informed throughout the repair progress and my vehicle looks like new
Great customer service. Bill, our service advisor, was wonderful.
Everyone was very friendly and informative. Wi) highly recommend! Thanks again!
The entire process went very smoothly. Drop off, rental car service with Enterprise, return and vehicle pick up were all quick and friendly. No stress. Vehicle looked great and runs great. It made everything seem as if I never had the unfortunate event. I particularly enjoyed the regular, humorous and informative,txt msg updates on the status and progress of repairs. Caliber Collision staff made me feel as if I was being taken care of by close family members who had my best interest at heart. I do not look forward to needing future services. However, if the event does occur, I definitely will rush to the nearest Caliber Collision facility for great service and "hand-holding"! Thanks for a great experience. John Janisch
It looks great and everything is functioning well. The text updates were a perfect way to keep me informed. The only hiccup was that I came in on 12/3 for an estimate and when I came in on 12/30 to drop it off for the work, they initially thought it was for an estimate. It was quickly resolved and everything else went smoothly.
Everything was handled very nicely. No hassles. William set great time expectations. Everyone was helpful and friendly also unite professiona. The communication was adequate for the appointment as I opted for the text notifications. They are going great business there and USAA did a good thing by choosing Caliber Collision as their preferred collision and repair center.
Thank you to all.
I enjoyed the text updates. Excellent communication. Thank you
Appreciated the texts that kept me informed as to where they stood in the repair process.
This Caliber Team has helped me with 2 big repairs within 3 months. I'd like to specifically thank Brian for his excellent work as my lead guy in both repairs. He was always responsive & accomodating, even during these recent holidays. I think he is a magician for what he accomplished during a particularly busy time at their shop.
Well done! Great looking repairs and excellent communication from Brian! We will highly recommend Caliber to our friends in need of auto damage work. Thank you!