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Body Shop Review Summary

5 star 87 reviews 77%
4 star 9 reviews 8%
3 star 3 reviews 3%
2 star 5 reviews 4%
1 star 9 reviews 8%
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(All Vehicle Makes)
Khris M.
Vehicle Make : Acura
1 out of 5
4/14/2024
There is still a dent in the bumper as well as it doesn't sit flush with the lights like before. I haven't been contacted to get any calibrations done (I was told someone would reach out). I was told after the fact that I would need to do this; I would have preferred to have been told when I got the quote or even right when the bumper was taken off. It's not detrimental stuff but it was a bit annoying to walk out to my car and see that it still looks like something hit the front and it looks like it was just painted over; which is why I haven't called, I can't go without the car for another week as it's our primary vehicle.
Norma S.
Vehicle Make : Honda
5 out of 5
4/3/2024
My 2012 CRV looks brand new! Thank you for your excellent work!
Myra S.
Vehicle Make : Subaru
5 out of 5
3/5/2024
They did a great job keeping me up to date with the time line. The end result I was very happy with
Tami K.
Vehicle Make : Toyota
5 out of 5
2/27/2024
The repair looks perfect and was completed very quickly.
Shawn G.
Vehicle Make : Hyundai
5 out of 5
2/16/2024
We’re extremely happy with the service from Hagen/Carstar. The work was done quickly, and the communications before, during and after were very helpful. Will definitely recommend them in the future!
Kirt B.
Vehicle Make : Suzuki
5 out of 5
2/6/2024
Very helpful
Shannon P.
Vehicle Make : Honda
5 out of 5
2/4/2024
Everyone I came in contact with, was friendly, helpful, and knew answers to my questions. I got my car back 4 days earlier than scheduled, which was a bonus. Thanks everyone for all your help, and good customer service
Seth B.
Vehicle Make : Dodge
5 out of 5
1/25/2024
This place is awesome they make you feel like family and make you feel like a real human unlike other places that i have been.
John H.
Vehicle Make : Lexus
1 out of 5
11/15/2023
Clear coat on the tail light lens, swirl marks all over left side of car, clear coat fogginess been told it's burned clear from overheating while polishing.
Bryson H.
Vehicle Make : Chevrolet
5 out of 5
10/9/2023
Hagen did a great job for a great price! Would recommend them to anyone!
Bruce C.
Vehicle Make : Kia
5 out of 5
8/31/2023
Very professional staff excellent customer service
Michelle .
Vehicle Make : Mazda
5 out of 5
5/10/2023
The planning, scheduling and completion were all first rate.
Caroline I.
Vehicle Make : Mazda
2 out of 5
5/6/2023
The repair itself absolutely. I had an addon repair that got missed and took an extra couple days and I wished the window and door that had the repair was cleaned and that they vacuumed the areas the work was done on.
Brett R.
Vehicle Make : Chevrolet
4 out of 5
4/11/2023
A bit long in time, but I understand the complicated repair. The work is perfect as far as I can tell. Thanks for your dedication and skill.
Julie G.
Vehicle Make : Toyota
5 out of 5
12/14/2022
I really like coming to Carstar Hagen. They are so friendly, prompt on their service, and do an excellent job. I really appreciate all of the work they have done for me.
Anor &.
Vehicle Make : Buick
4 out of 5
11/10/2022
Repairs were thorough and well done. I will return for any future work I have have occasion to need.
Joelle S.
Vehicle Make : Dodge
5 out of 5
10/19/2022
Everything looks good!
Rex N.
Vehicle Make : Chevrolet
5 out of 5
9/10/2022
Very timely with awesome results
Elise P.
Vehicle Make : Chrysler
3 out of 5
9/3/2022
The repair was great! I was frustrated that the day I dropped it off the parts weren’t there. I live an hour away and it would have been another two hours added to my day to pick up and then another to return at a later date. I wish I would have been called before my appointment not to bring it yet. The repair was exactly as I wanted though!
John Q.
Vehicle Make : Dodge
5 out of 5
8/20/2022
We always come to Carstar Hagen Collision if we get into an accident. They have great customer service and let us know how are car is doing while in the shop.

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