The people at Caliber were easy to work with. The repairs were made promptly and were of high quality. I appreciate what everyone did to restore my vehicle.
Excellent. I am very happy.
My experience was great. I needed some compressed timing of things and all parties made it work well. Thank you for accommodating.
I am not satisfied with the final repairs and how vehicle looks. It doesn't look the same as it did. Even the Caliber collision person over my claim told me and my wife that it's still messed up and doesn't look the same. I have text messages showing her stating this to me. If someone does not contact me at ****-****-xxxx within 24 hours I will be retaining an attorney as well as letting everyone on Facebook Yelp Instagram Twitter and any other avenue I have at my disposal to ensure that everyone knows the type of work that is done at Calliber. I am also in the Automotive industry as a VP and will let everyone I do business with aware of what has transpired and to immediately stop doing business with Calliber.
Brittany is awesome and whoever did the body work!!
Quality work and kept me informed on the status of the work being performed. Excellent customer service.
Was really great. Couldn't even tell the bumper is brand new from the car itself.
Y'all were fantastic, thank you!
Brittney was great. Thanks for using the right parts
Jeff was great on keeping me informed of the progress with my car. They did a great job.
Excellent work on my truck and very professional staff. I would recommend this place to a friend
excellent customer service rarely found these days. thank you!!!
great job. one item of possible concern, front passenger door handle may need future adjustment.
It looks terrific and works great so far. Thank you. I especially appreciate all the updates as you worked on it.
Thank you for fixing the car..and for cleaning it inside and out..I really do appreciate the work you all have done. Thank you :)
So far everything looks and feels really good.
Brittany did a great job of staying in touch & letting me know what was or was not happening.
The way my repairs were done were very detailed and the way I was kept informed was an outstanding experience. Keep up the way your doing business.
Everything is is place and was professionally done. I am very happy with the service and the updates on the car throughout the process.
Car was not on time as promised.
Very well streamlined process supported by customer-oriented specialist make an outstanding experience
Brittany was great and she made me feel comfortable from start to finish!
Keep up the good work guys!
Thanks for all the updates. Scotty was great!
Jeff did a great job keeping me informed and the truck looks great
There was multiple thing wrong with my car after i took it here!
If I need repair again which I hope and pray I don''t you will definitely be the one I bring my car to ... Your staff was excellent and very polite and interested in me so thank you very much for a great experience.
It took entirely too long. I was rear ended on August 10th. I was initially told that my car would be completed by August 25th. I was called on September 14th that my car was finally ready. I was impressed with the fact that I received almost daily updates by email and everyone that I was in contact with was extremely courteous and friendly. My only complaint was the time it took to get my car repaired.
Vehicle was not finished on date promised. We could have been notified the day before so we could have altered our plans to pick up car. No need to contact.
Friendly and helpful staff. Thanks for the help.
Great work, spot on estimated finish date
The process was very well organized, prompt and great communication with us regarding where the car stood
Very personable, great attitudes, even asked what plans we had for a Friday evening...I loved that they worked hard and we're just people having conversations with people. Excellent service! Excellent communication! Job was done before time given, they were very effective and efficient. Job well done!
Great service from beginning to end!!!!
Service, communication and finished product was awesome!
We had an amazing experience; from Brittany's amazing customer focus, to the accurate communication, and of course, the beautiful work on our car, we are so happy!
I am very impressed and pleased by the quality of worksmanship and professionalism shown by the technician.
I kept getting the regular feedback about my car status so that's really good. There was a little disconnect between when the car was ready since the Automated email shows i will receive a call but i never did. I had to call to confirm if i can come to pick up the car. Overall experience was really good.
Brian Vickery did a good job keeping me informed after my vehicle sat untouched for one week, no one knew it was there. Brittany was my new contact. After I made inquiries as to progress of repairs she kept me informed.Took six weeks to repair, additional parts were ordered several different times. Repairs look good, however, vehicle returned with interior dirt on front floor carpet, dusty interior and loud radio station changed, not the detail work I have grown accustomed from Caliber Collision Driver side headlamp cover was scratched. Incurred additional expense for rental/Enterprise. This was the first negative experience I encountered from Caliber Collision. Used Caliber twice in So. California and twice here in Texas.
I liked the service l got and all the work done to my car thank you. So much
Communication was extremely lacking. The only time I received an update on the status of my vehicle was when I called or emailed - even after being told I would be "called right back". My car sat for several days without being worked on because they were waiting for approval from the insurance company, but I had already received a check from the insurance company to pay Caliber. I didn't know my car was just sitting there until I called and asked for a status update. All I had to do was call the insurance agent myself to get a response.
On the day I was supposed to be able to pick up my car, it was left outside with the window open during a rainstorm! I went to look at the damage and the car had not been put back together (bumper, taillights, window molding, detailing, etc.). I highly doubt my car (even without the rain damage) would have been ready to pick up.
The mileage on my car was off by 380 miles from the recorded mileage when I dropped it off. Either they originally recorded it wrong, or someone took it for a joy ride, or both. After getting in the car, the seat adjustments were all changed, the AC was set to 58 degrees and blowing full blast (I assume they were running my car to dry the inside out).
Lastly, I can still see where the damage to the bumper occurred, but it was such a terrible experience, I don't dare risk dropping my car off again.
*The good* - The receptionists were always very polite and responsive. The paint match is good.
Jeff is awesome and has earned by business over and over.
Once again great experience
We are so grateful to the team at Caliber Collision. Jeff did an amazing job keeping us updated and providing us great customer service. I am a forever fan and will recommend Caliber Collison to anyone in need. Thank you!
Awesome ! I will never go anywhere else ! Neil and Carla are the best! Love their customer service !
Very professional customer service!
The team did a wonderful job on my BMW 428i. Definitely recommend. The team was nice and professional.
I wish I had been more informed of the changes in my return of the car.
My car was taken care of in such an orderly manner and on time completion day! Great Job!
Thanks for everything!
Outstanding job Brittany! Kept me informed, waited for me to get there at the last minute, and did a beautiful job on the repair. THANK YOU!!!!!
Scatches on vehicle, over spray all over car making it look 2 different colors, paint and scatches left on trim of window, trash and dust from sanding left in trunk, and compound through out creases of car. Overall body work was good, but the clean up and return of our vehicle was unsatisfying. Had to take it back due to over spray, they said they ran a clay rod over the vehicle, but that did not get it all off the car or windows. We had to pay for complete detailing in order to get all over spray off and have car exterior looking as is did when we placed in shop. Our car was initially worked on at the Clark street location in Round Rock, Tx.
Finished a day early. Car looks great!
Neal and staff were awesome. I really appreciate all they did in helping me get my car fixed and back on the road.
My car looks beautiful again. Plus, I got it back a week early!
Everyone was very professional and friendly!
The whole process was extremely smooth, Neil was super friendly and helpful and he made sure we know everything that was going on and give us updates daily.
Very happy.. Neil was great
Jeff was great to work with. I was very impressed with how they handled everything. It was even ready sooner than they predicted!
Great job, quick and excellent customer service!
They lost to technicians during my repair but handled it very well I was very pleased with the customer service would recommend them to anyone
Truck hasn't been this clean and detailed inside and out since I bought it. Looks great. Thanks
Neil & Caliber Collision did a wonderful job I selected Caliber because of my past experience of the quality workmanship that they have provided.
Great job. Great communication. No complaints
I'm very happy that my car was fixed and they did very good job on it and very fast I thanked him for all y'all's work on my car . From . Cathy Q
Caliber collision did a great job on my gmc pickup I would recommend caliber
Horrible customer service and poor quality of work.
Your supervisor or lead, taking care of my vehicle (Joe) went above and beyond the call of duty. And, in my opinion, well beyond his scope of work to ensure that I was a satisfied customer.
Michael Copeland (Tucker)
Repair was good. Took 2 weeks longer than anticipated. I initiated all contact except an email in the first week. No support from leadership in caliber to make up for inconvenience by meeting half way on deductible (or any discount). Could have been legitimately out of their hands, but is a unfortunate event since Caliber is a large company who probably makes a good amount of money making these repairs. Was only told out of their hands and sorry for the inconvenience. Disappointing experience all the way around with Caliber this time.
Great service, car looks great and good frequent updates
Excellent communication and friendly service. My car looks great. Especially appreciate the fact that you went above and beyond with the mini detailing thank you
Jeff took care of my Subaru while it was getting repaired. He is the some guy who took care of me last time too. Great guy, handled everything great. Karla at the front makes you feel better about the situation and helps you when you leave to leave happy about everything. I really like this specific Caliber...on Commerce in Round Rock, they really handle your accident claim well and make sure you feel pleased with how things are going.
Everything was taken care of, all questions were answered, and we were kept infomed of repair progression. Very professional.
Got my car finished 24 hours earlier than expected. FANTASTIC!
We found 2 small dents left on the car. Satisfied with everything other than the 2 dents. We feel it is more of a hassle to bring it back so that's why you haven't heard from us. All other hail damage was completed satisfactory. All the the staff I spoke to and dealt with were extremely accommodating and very professional.
The hood was repainted, but there are a couple of bubbles in the finish.
I was promised my truck on the 16th. I didn't get it until the 23rd. Cost me several hundred in car rental fees. And now my lift gate doesn't work. It's broken. Wasn't broken when I brought it in. Lift gate opens 2/3rd the way and it beeps and shuts back. I'm scared to take it back in because I'm concerned it'll be another several weeks before I get it back.
Very courteous and professional. The whole process was a breeze.
Job was well done, customer service fantastic & they kept me informed about the status & progress on my vehicle.
Thank you for staying in contact and letting me know the status! Thank you for all the help!
The whole experience was easy and worry free. Thank you so much. The work you did was awesome!!
Neil took care of us and he did an excellent job. He kept us informed on all details and was very knowledgeable and pleasant to work with. You can definitely expect more business from us in the future. Thanks!!
Tom was fantastic! Such a genuinely nice attitude and demeanor. Loved working with him!!
Excellent work! We are pleased with the exceptional repair work done and the high standard of professionalism. Thank you Cailber Collission! Keep up the excellent work that you do!
My backup parking sensors do not work at all, as soon as the car is put in reverse the sensors claim I'm about to hit something, no matter what the scenario. It appears that although these were replaced, you never tested them, hence my dissatisfaction. Resolving this would change my "no" to a "yes"
The job done on my vehicle was amazing and looks great. You went above and beyond what was expected. The professionalism and kindness was greatly appreciated!! Will definitely recommend you!!
Great experience, with great people.
The job was done faster than expected and very pleased with repair. Did A great detail job too. Had updates and kept me posted. Very nice people and very helpful. Would go back if I need future car repair.
It is great to do business with Jeff at Caliber as he continues to exceed expectations.
Vehicle Make : Volkswagen
Awesome customer service experience!! I felt everyone there had my back.
Repair of our car after being hit by a falling tree limb was done with precision and all is great. They spent time with us going over all the repairs to our satisfaction. I would recommend Caliber Collision located on Commerce in Round Rock, TX.
Caliber Collision far exceeded my expectations. Their staff is friendly their work is outstanding and their follow-up is unparalleled.
Friendly service and good work
The repair was above all of what I expected. The courtesy of the staff was great as well. Thank you for taking exceptional care of my car. I highly recommend you.
Everyone was great! So glad we took our truck there. Special Thanks to Jeff for putting up with me.
My car was not completed. I can't take the car to do an inspection due to the third light has not been installed yet. My travel plans for this weekend has been affected. I need to bring the car back and get a rental car for my business trip.
Fantastic service & Tom was great to deal with. Thanks to U all, James W
You cannot offer complete satisfaction when you cannot match paint color. Then you tell me that it is within your standards and there is nothing more that you can do. So I will never recommend your repair center to anyone. Thank you and goodbye
Quality work. Appreciate the updates while the work was being completed.
Communication was excellent and car was delivered when promised.
My car got further damaged. The sidelights were damaged
Every one was very helpful and polite
Everyone is very friendly and made the horrible experience of a car accident into a pleasant one. They definitely have excellent customer service down to a fine science. I don't think I have had better customer service anywhere!
I am very satisfied with the work that was done to my car. All the people I came in contact with either by phone or in person were very helpful. GREAT JOB.
Vehicle Make : Volkswagen
You are all awesome! Thanks for the speedy repairs! We wouldn't go anywhere else! Neil is the best and everyone was so nice! Thanks again!
I understand a car wash may not be part of the service, but will be an astonishing satisfaction and the customer will be stupidfied with the service.
Vehicle Make : Volkswagen
Excellent service and workmanship!
I just had an issue with **** but then I was assigned to Jeff and he was awesome thank you for having it ready sooner than expected.
Neil kept me updated every step of the way and my vehicle was ready before the actual completion date. I appreciate the professional work and timely manner I was taken care of.
The gentleman who helped me was so nice and helpful. The corporate phone line was not, but the experience at the actual location was terrific
Team was very helpful with keeping up to date and having the patience to answer all questions. 10/10. Would wreck car again
Scratches were made on trunk lid.
I didn't get my vehicle, although I paid my deductible. Battery was completely drained and it wouldn't start. The technicians were polite and acted very professionally and told me that they would bring the vehicle to me. The vehicle has a new battery, brand new tires and a B service was done couple of weeks back. Something may have drained the juice from the battery, what if it were to happen after I had driven off, I would have to call either a tow service and incur out-of pocket expenses. Not complaining but merely stating facts and possible scenarios. Hoping you all will ensure this doesn't happen. Thanks.
Neil was excellent, great responsiveness and turnaround time. Will recommend.
Fantastic job, service and people. Joe was a pleasure to work with.
Other than scratching up my window tint, it was a good experience.
Good work and finished quickly
I will keep coming back to you and send people your way!!
Excellent support and service by Jeff and Tom!
Joe did a fantastic job keeping me informed about my car and taking care of any needs I had, I have no complaints, It was a great experiance and I definitely plan on using callaber collision if need be in the future
Jeff has been wonderful throughout the whole process....excellent customer service!
Vehicle Make : Volkswagen
Joe and everyone at caliber were very efficint, courteous, and sensitive to my needs. I was very satisfied with caliber from start to finish.
Actually, the repair looked better than new. Neat, efficient work in a very clean repair facility. Well-organized; efficient. Thank you. Florence
The communication about completion was terrible and then they tried to drive my car with out my permission to my work when I was not there. And said I would not be there wasting my gas driving for 40min I was not happy or impressed and contacting me at unreasonable time, also tried to convince me to pick up my car for the weekend when it was not finished and then bring it back when the part comes in. Not valuning my time. Very disappointed I do not think I would recommend you or use you agin I will be sharing my negative experience with many friends and family and letting them the bad service I revived
I felt well taken care of.
Jeff Thurman has over all been such a blessing to us. He has gone beyond the minimum requirements several times in order to di a great job. You rock, Jeff. Keep it up and we'll keep bringing you cars...four already this month!! Wow.thanks, caliber...everyone there made us feel like we were so important, and I love getting the almost daily updates on the vehicle. Way cool
I appreciate the excellent customer service provided by Joe and Tom. The Enterprise car rental went very smoothly as well.
Vehicle Make : Volkswagen
Your representives Joseph N exemplified exceptional service. He went above and beyond the call of duty. He was very descriptive with the work that needed to be done. Very informative. Additionally the entire staff projected a sense of value to me as a customer. It started from when I entered the doors from your adiminstrative staff to your technical staff. This was great experience.
Seems not all damages were fixed. I need to follow up with Caliber.
It was my first time wrecking my carabd the minute I walked in the staff was so helpful. They took my car in that day and constantly gave me updates about the progress of my car which I'm completely grateful for. I just got my car back today and it looks like I just bought brand new. So I thank everyone at Caliber Collision. I will definitely be coming back for any paint job, dent, and even scratch!
From a very satisfied costumer.
Jeff was fantastic. Carla was awesome. Kept me informed and repaired the car in half the time that was quoted.
great people to deal with. service writer (Jeff) was great.
Joe was outstanding. I'm extremely appreciative of the periodic updates. Throughout the entire process I felt that the repair of the vehicle was in the most capable hands.. While I hope I never require future collision repair, Joe will certainly be the person I call if I do. Extremely friendly staff all around. My vehicle was returned to me clean, inside and out. I couldn't be more pleased with the outcome. Thank you so much.
Thanks to Tom. He is very customer friendly and explained me everything I asked for.
Everyone that I had the pleasure of encountering at Commerce was extremely professional, friendly and courteous. The work was completed in a very timely fashion and I was furnished with regular updates that were greatly appreciated. Overall a great experience.
Trustworthy,honest and head manager or owner can do everything to satisfy 100% to his customer.
The customer service was exemplary beginning with the receptionist to Jeff, my service advisor. These guys are total professionals. I received updates daily either by text or verbally. Jeff went the extra mile to ensure my vehicle was repaired to it's original glory. When they advertise that your car will be in "pre accident condition", they mean it! Not only was the quality of work exceptional but it was completed on time. I definitely recommend these guys to anyone looking for a quality collision/auto repair shop. You won't be disappointed.
The experience was good. But post repair my van vibrates a lot when the speed goes above 60 mph. Also the steering wheel vibrates too much. We never had this vibration issue in this van.
Although customer representative showed courtesy, the quality of service provided was lacking. I was told that since they fell short of the time I was suppose to originally get vehicle that they would cover additional expenses charged to me. Well they did not follow through with this commitment. Other than that, my bumper looks to be repaired.
Everyone I worked with was friendly and professional. The work was done in a timely manner and a rental car was available during the process. Joe and his team do great work!
Everybody was great and the truck looks good. Thanks again!
Jeff did a great job handling my repair and the unusual 3rd party payee situation. Thank you, Jeff!
Nice and friendly place to go I really enjoyed my experience
Everyone was professional, courteous and friendly. They were defiantly concern with my complete satisfaction. I will definitely recommend them. Neil was especially helpful.
Excellent job and customer service from Joe (head mechanic and his team), Justin and the rest of the staff at the office.
U all did a great job. Thank u
Done on time quality job very helpful
Everyone very helpful and professional. The repair was perfect and finished on time.
Excellent service, will recommend to friends.
My experience with calliber was pretty awesome. Beat auto repair experience I've had in a very long time. I had many suggest with the insurance company before I made it to calliber but as soon as I was put in their hands they made this process which is normally stressful feel like a cake walk. I know I may have difficult due to my tight schedule and I was always in a hurry due to a demanding job. Everything the staff did everything possible to get me out quickly. Jeff was truly amazing and kept me informed every step of the way. He even helped me get everything out of my rental so I could make it to work on time. Lastly I want to say thank you to the ladies at the front desk they were all as sweet as can be.
I never leave comments so you know I'm truly impressed and beyond grateful to have gotten my car back and it be better than when I left it. Inside and out.
I'm glad I was updated along the way
Unfortunate of the accident, but Caliber eased the pain by restoring vehicle ad new. Neil kept me up to date and met my expectation!
Tom was very informative and kept me posted as to the status of my vehicle. I am happy with my repair and my service.
Parts missing not replaced or installed. Windshield damaged while at repair shop. They did not order the parts missing but said vehicle was ready and turned in rental car. Said I needed to rent car again and wait for parts to come. Noticed windshield had crack after leaving shop, but they were already closed when I came back. They will call when missing parts are in. What a mess had to canx planned trip!!!!!
The car looks better than the day I bought it!
Job was to be completed in 3 days, took 15 days. When asked what was owed I was told nothing then was called back for payment.I asked could I bring cash was told yes then get there and had to go get money order. Very inconvenient for me and my work schedule, will not recommend to anyone.
Tom at the Round Rock, Texas location was the gentleman who helped me with my vehicle. He is very professional and friendly to work with. He kept me updated with my vehicle as often as possible and really exceeded my expectations. This is the very first time I have used Caliber Collision and Tom has made this experience worth while. Excellent customer service and a true asset to your company. Thank you for going above and beyond!
The service was great. They took the time to explain the process and talk to me afterwards about what was done and how to take care of my car.
Jeff was beyond great and i am glad i trusted him and the store with my car. I will refer anyone that needs repairs to this location.
Excellent customer service
Neil did a great job keeping me informed every step of the way, making me feel like my car was in good hands, and went the extra mile when returning my car to me. It was difficult to be without my car but I'm so happy to have it back and looking like it did when I bought it. Very satisfied! The best customer service!
Tom was good to work with and Chris, the body guy, did a phenomenal job! Would absolutely refer y'all to friends and family! Thank you!
Great work on vehicle. Finished way ahead of schedule. Great communications with status if repairs
From start to finish I was in total awe with with the customer service I received. My car was better when I picked it up than when I dropped it off. Thank you for washing it. I only wish that all businesses would regard their customers as you did. Congratulations to all of you.
My husband was in and out of the hospital when I took my car in. Needless to say I was dead tired and emotionally drained Caliber Colision made it easy for me and had a rental car there for me when I dropped my car off they did an excellent job on my car as they have on past cars we have brought in. I would highly recommend them to my friends
Y'all did a great job on fixing my car. Thank you so much.
Caliber Collision offers high quality repair; everything to perfection. No short cuts on returning a car, especially mine at 5 months old, in new condition. Team members all courteous and concerned. Caliber keeps customer informed during repair process. 5 star in my books. Florence B
I was very pleased with the professional service that I received on our vehicle from everyone I dealt with at Caliber Collision! I received up to date notifications not only through the automated process but also by my Service Advisor Jeff Thurman. Jeff was actually able to get our vehicle back to us a week earlier than the expected repair date. I will definitely recommend Caliber Collision to my family and friends!!
Did an excellent job can't complain about it
Great service, constant communication of status and friendly professional personnel
Parts of the car were not repaired, parts were not replaced and are missing, tailpipe extensions, trunk protective strip on the bumper. bolts not tight. the trunk carpet was stood on and has dirty footprints, trunk opening is dirty, ink mark on passenger seat. Trunk alignment is not correct, paint doesn't match very well.
Everyone was super helpful and accommodating. I loved the text updates!
Jeff was responsive, friendly, and professional
Joe and everyone at Caliber were amazing throughout the entire process.
Job well done my jeep looks great!!!!
Great and friendly customer service.
These were the most friendly people I have met in a Long time never gave me any problems with calling to check on my car and call me immediately when there was an issue that need to be dealt with I would definitely refer them to anybody anywhere to go to caliber collision
Tom was great and kept me informed the entire time. Awesome!