Byers Collision Center

Difficulty getting updates on progress of repair status.

I’ve not heard any reports on whether service has been started. I am not looking for frequent reports, just an idea of a timeline.

I asked questions when needed and got answers. Thank you! Dan Clay was very informative!!!

The staff was great and very helpful and they did a amazing job on my car!

The repair looks great. Customer service was excellent.

Daniel was pleasant and kept me informed. Thanks, my car looks great!

Everyone was very informative during the process and a pleasure to deal with! The truck looks awesome! Thank you so much!!

Your estimator, Dan Clay, and staff were professional and kept me informed during the process.

The car looks very good, but my air conditioner is not working.

My car looked great and I appreciated the communication about it!

Did a great job and finished quickly

Something that to me seems completely obvious was missed during tear down inspection, then subsequently not repaired or submitted to insurance. I only partially fault Byers because I didn’t even assume to double check it in the supplemental damage report before repairs started since it was my wife’s car, and she was the one having the phone conversations during repairs and obviously I didn’t have the vehicle physically in front of me while the inspection was being done or I certainly would have caught it… When I asked about it at pickup, they basically said “well that’s too bad, you should have let us know”. It’s apparently a low cost fix, but still a huge inconvenience, on both my time and availability to be without a 2nd vehicle, and much more difficult to go back to my insurance company for the cost. My question was, when a car goes off the road and plows over a bunch of giant boulders, how does the damaged wheel miss getting on the list of things to fix when there $10k worth of body damage right next to the wheel??? large/deep cut in the surface of the finish on wheel was something I feel should have been caught or brought up. Literally 6-7” away from where all the obvious body damage was. It is cosmetic I realize, but looks like crap.

Brandon was not awesome, terrible communicator. Once he “left”, Emily took over and she is an amazing communicator. She got everything done quickly and kept me well informed. We are very happy with the repair and would recommend Byers Collision to others. Thank you!

At Byers Collision I was treated with warmth, respect and professionalism. The parts needed for the repair were on back order, so there was a long wait. This was frustrating for everyone. The staff at Byers Collision did their best under circumstances that were beyond their control. Emily Banks kept me informed of the status of my Subaru with regular friendly and optimistic emails. I recommend Byers Collision Center very highly. Excellent people! Thank you.

My car looked great when I got it back.

Work was completed promptly—much sooner than expected.

Great job

Great job in doing everything in your power to make my car beautiful again!

Everyone was friendly, able to answer questions, and clear. Excellent service

I was pleasantly surprised about how the entire process went. It was Outstanding! Thank you so much!!