The repairs on my car were completed seemingly over night!
It may just be my adjusters fault. I heard from her when the theft happened and nothing after. I lost 22 inch wheels with brand new tires. I was told I was allotted $1300 to replace them. 22's rims and tires are $1500 and up. I settled for 18 inch factory wheels to only find out that the rims were refurbished. No I'm NOT happy. I don't like driving the car right now. My first shop could not get me in so I went with the insurance preferred. I am totally dissatisfied. Sorry...
The quality of work it great on my vehicle! I was just a tad upset about how I was contacted about my car being done. Other than that, my car has been great thus far, and so far I am very pleased with the work done.
This is the second time in the last four years that I used Byers Collision to repair my vehicle. I was not disappointed by choosing them again. Everyone I dealt with was curteous and professional. They did an excellent job and I would recommend Byers Collision Center anytime.
The repair looks great. Drop and and pickup were easy. The rental car was easy.
Everything handled so efficiently. Car looks great but the best thing is the total cleaning of the entire interior. Thanks????
The paint is perfect, and the rest of the car was kept well. I appreciate that the interior was also cleaned!
It would have been more convenient if I could have paid with a check. I had to leave and return to pay.
The work that was done was beautiful, car looks awesome, the only problem was I felt there was a lack of communication, and overall I am very happy with the job that was done on my car.
Jim and Susan were great!!
Very seamless process and well done.
Vehicle Make : Volkswagen
Was updated on the repair process in a timely manner. I was also pleasantly surprised when I got my car back and the outside and inside had been detailed. A+ Establishment.
Customer service is great. Quality assurance needs some work. This is my third visit to the facility, and each time has required me sending my vehicle back to repair swirl marks, areas that have not been polished, or other inadequate workmanship. In this most recent visit, I had to send the vehicle back for swirl marks to be removed and an area of paint to be polished. Unfortunately, I’ve jut now noticed that there are scratches on the vehicle that weren’t there before I brought it in for repairs. I suspect these scratches occurred during washing.
I am very pleased with my experience. From the afternoon of my accident, until I picked up the car yesterday, I felt supported by Linda and the rest of the staff. Having the work done so near the dealership and my home was very convenient. The communication was terrific. (Not so much the online updates - they were very inaccurate.) I also felt a very high level of trust. Thanks so much!
Vehicle Make : Volkswagen
Ms. Linda is awesome thanks for everything