Johnathon at avenue K was awesome!
I was taken care of as if I was family, knew just what was to be do, when it was done and when it was finished. I coul not have ask for better service from the people there.
Johnathan was more than helpful
Best service I've ever had in anything, I was keeped up to date on the progress and to top it all off the vehicle was brought to us because it was gonna take a bit longer than expected. Just over all they raise the bar in costumer service and I mean that 100%.
Repair looks good. Work was done in reasonable amount of time.
Have had my car fixed previously by Caliber Collision and am very happy with them. Have worked with location on Avenue K in Plano, Texas.
I am 100% happy with everything at Caliber Collision. Helping with the rental car to updates that kept me in the loop, to my perfectly fixed auto. Plus, they are all happy to help. If I need it again, I will be back.
I am completely satisfied with my recent repair experience with Caliber Collision.
I have used your company multiple times. Jonathan was probably the best person I have ever dealt with in your company super big props to him!!!!!!!
I have to bring my car back again because there is damp smell. Car is also Hot.
Service adviser agreed to bring the car back but all these issues must go through quality check before handing over the vehicle to the owner.
Very happy with their service. And so happy with they cleaning service. Polite people they helped me a lot.
Your team members were very friendly and professional. The service consultant appears to really know his profession and took time to explain what he was doing and why.
Johnathan was very friendly, helpful and professional!
Jonathan was very helpful and re-assuring, and was in-touch throughout the entire process. His friendly and no-hassle attitude was most welcomed, as was his detailed and knowledgeable explanation of the repairs. The repair was fast, easy, and no-guff. From top to bottom, this shop delivers. Why can't more businesses function like this?
Excellent repair work and service
Excellent job! A few tiny specs of white paint were found on a part that is painted black, but very minor. Everything looks like new!
I was extremely satisfied with the work that was done with my car. I would highly recommend caliber collision to anyone, job well done!!
Jonathan is always been so courteous and professional on handling my business. Keeping me updated and delivers quickly and quality service. Thanks Imelda
The repair fast fast and efficient
I was amazed at the promptness of repairing my truck. The staff were great and answered all my questions. They are a great team!
Everyone was simply fantastic, from my initial phone call with Kayla at the front desk, to Jaymee with her attention to detail and out of this world level of communication and keeping me up to date every step of the way, to Terrance putting on the final touches and making sure I was 100% satisfied before I left with my vehicle. Not only that, they all listened to me ramble on the way I always do, with a smile on their face, lol! I can't imagine how my experience could have been any better. 10's across the board!
Repair was timely, quicker than the original estimate.
Everything looks like brand new.
Jaymee was amazing and kept me updated throughout the whole process!
I used this shop because of the way they treated my mother and her repairs a year or so ago. I will continue to use this particular shop because of the professionalism of Jaymee the young lady who managed my repairs. From Kayla the young lady at the desk to the guy that prepped my truck for return the staff at this location are exemplary.
Derek went beyond the call of duty to make the estimating experience and repair process updates transparent and easy for the customer. He took the initiative to deliver my car to my place of employment which was very convenient. It is evident Derek takes pride in the work he performs and values your customers.
Everything was very professionally done customer service was great
Repairs were done accurately and ahead of schedule. Customer service was wonderful... Appreciate everyone's efforts, especially Terrance. He was fantastic
Vehicle Make : Volkswagen
Very good experience. Timely completion and regular updates via text were helpful. Jaymee at the Caliber center was friendly, helpful and knowledgeable.
My representative, Chris has provided excellent services. He went out of his way to help me. I could not come back to pick up my car on Friday but he came on the Saturday morning to deliver my car. This is call service and total absorption with job which apparently, very few people like Chris has these days.
Just because of Chris, I would highly recommend Caliber Collison to all my friends
MUHAMMAD . R. GAZIANI
The frequent updates on my vehicle (every other day from John) kept me reassured. I was also very happy to see the outside AND inside of my car cleaned and kept in great conditioned. Something I didn't expect was how I got my car back; I was stuck at work and it would've been difficult for me to come and get my car, so they just drove it to my place of work, came and found me and handed me my keys. Absolutely incredible. If I ever need work done again on my car, I will return for sure.
Thank you for making this such an easy process and making sure that I was updated daily with the status of my car and its completeion date. I am very happy with the outcome and will recommend your services to everyone.
Thank you again
Johnathan was a great representative of the company and made everything smooth and easy. Would definitely recommend friends and family to Caliber Collision in Plano because of his service.
Great customer service and excellent work matching the paint
Jaymee was amazing - stayed in contact with me through the whole process and answered all my questions! Repair was finished ahead of schedule and car looks great!!
Courteous and good customers service
I was informed all along the way. The rental was easy and Jonathon was kind enough to deliver the car to the hospital. I am completely impressed with Calliber Collision.
I have been there before for minor repairs, but this time was a fairly big repair and the administrative assistant Kayla(?- sorry) was very friendly, polite & enthusiastic. My tech was Jaymee and I was so excited about how amazing my Dodge Journey looked afterwards that I hugged her after the shock! The repair techs did a fantastic and super fast job. I'm truly grateful to have my car back to practically new. I really want to say thank you to everyone because they really did a beautiful job; my car looks amazin. I am known for not applauding mediocrity but they didn't miss a beat professionally. 5 stars to all. Thank you Jaymee and everyone I didn't meet behind the scenes. Erin K
Johnethon Fifer was great, he kept me informed and answered any questions that I had. My car was ready right on time as promised. Thank you. Sheila N
My service advisor johnethon was wonderful. He walked me through the entire process along with going above and beyond.
It was great working with Chris for this repair.
Excellent service and communication!
Great Communication throughout the process and vehicle was completed before the estimated completion date. Car looks great and will definitely recommend Caliber to friends and family.
Excellent service was provided in my time of need
Jonathan Fifer was very good with providing
regular updates and even dropped off the car at our
residence after the job was complete. Front desk
staff were also very helpful and did a great job with
explaining the process etc
Thank you, Caliber Collision!!
I am happy to say that the service provided by Caliber was truly professional. My compliments to Derek who worked very professionally and provided good service.
Everything was done great, they kept me updated, and did everything they could to keep me informed and satisfied. Will definitely recommend Caliber to anyone I know that needs it.
You guys called and said you could do the repairs with out the wait time that there was at another caliber shop. Johnathan took care of everything with the insurance company and kept me up to date as the repairs progressed.
Very satisfied with the work and all involved!!!!
I am disappointed that Caliber did not replace the headlight bracket as I was told and instead plastic welded which does not look proffesional nor meets pre-collision condition.
As a side note, I wish caliber had used a quality paint/clear coat for the front bumper and hood. Unfortunately, the front of the car has chipped as if the car was several years old.
Johnethon was very helpful and courteous. The car looks great.
Excellent service, even getting hit by a car is an unpleasant experience, you made it be so easy.
Grate communication, delivered on time.
I am very pleased with the body work to my car. The
service experience was superb! Jaymee is an excellent service advisor for Caliber. She was prompt, informed about the car process for repair, and
she communicated updates by texts- she is amazing with her truly remarkable
service! Plus the delivery time was far less than predicted.
5 STAR EXPEREIENCE! Thank you!
The job was done quickly, professionally and very satisfactory and I will definitely use in the future if the need arises.
Quick and painless. Great service!
Derek was outstanding,his communication was on point. The car was showroom clean and the staff was amazing.
Jaymee and John went above and beyond to ensure I was happy with everything. I'm very grateful for the extra effort!
Jaymee is fantastic! She is extremely helpful, cares about you and your car, and does a great job of keeping you updated.
From start to finish and Jonathan very professional man would recommend anyone thank you very much
OUTSTANDING SERVICE I WILL COME BACK.
Everything went very smoothly.
Excellent service - friendly and competent staff. Quality repairs, and attention to detail. Good explanation of the work needed to be done. Regular communication and notification of status of repairs. Overall, very satisfied.
Excellent customer service and communication on status of repairs. Professionalism of my client manager, Jonathan.
So far, so good, but I just got it back today.
Excellent service and fast turn around getting the car in perfect condition
Loved the constant updating on my computer. Really nice. People there were super to work with and did a super job on my car. Very happy.
Derek Horn was great to work with. The process was simple and we got our car back quickly
Chris was great to work with. Kept after the insurance company, and kept me up to date. Thanks Chris.
Jaymee and team are tops!
I brought my car into Caliber on Wendsday. Derick said he would have it done by Friday. He did not disappoint me. Had it done on Thursday. One day early. U guys are wonderful.
Vehicle Make : Mitsubishi
Fast and Top quality service
Great service and timely followup.
Jonathan was very courteous and explain how they would repair my bumper. He did an excellent job with the repairs and paint.
I would use Caliber Collision again.
Wonderful stuff, Johnethon kept us updated every week and always worried to get our car perfectly fixed and ready for us. Best service in DFW!!!
Jaymie communicated with us regularly, updating us on progress and anticipated delivery time. She is knowledgeable about the insurance claims process and especially about our insurer, USAA. Except for a couple of minor issues, the car looks great.
Jonathan was extremely professional and kept me updated on the status of my repair. He called me daily and sometimes more then once daily. This center completed my repair 4 days sooner than promised or anticipated!!!
Calibur Collisions representatives handled all my concerns and repairs while keeping me updated in a more than timely manner. I would recommend Calibur to a friend.
Derek was very professional and extremely nice. He always updated me about my car in a very timely manner. My car looks beautiful! It always does when Caliber does the repairs. My overall experience was a 10- more than excellence!
Jonathan and everyone at Caliber was /were great. Very helpful and polite. Kept me fully informed. Frankly, I was concerned about not going to a dealer for my repairs but I was/am so pleased with how everything worked out. Thank you!!
Excellent coordination and workmanship. Would highly recommend calibre
Mr. Johnethon Fifer and his team did an excellent job in repairing the damage to my vehicle. From the time I dropped off the car for repair to pick up, he kept me posted all the time of the progress and tried to overcome weather induced delays. He comes across as someone who really cares about his customer and the quality of his work. Thank you for fixing up my wheels. The car looks new.
The repair was accomplished well ahead of schedule and Caliber Collision kept me informed throughout the process. Prompt, friendly, courteous service. Thanks!
Derrick was exceptionally courteous, professional and caring
Great attitude ; great follow up ; great service
Johnethon was very helpful with my repairs and kept me informed on the progress regularly.
Jonathan was EXCELLENT!! He kept me posted during the whole process--my car looks brand new!! AND they even washed it inside and out!! Looks 100 times better than when I took it in!! I will definitely tell everyone I know about this great customer service!!! Thank you Caliber and Jonathan!!!!
Derek was very helpful and made sure I was kept up to date on the progress of my car. Kala was always very helpful and friendly when I called the office.
Great communication and quick turnaround.
You all did a wonderful job in making things right. I appreciated the manager coming out to personally apologize and for his team correcting th issue and making things right. My truck looks great now but there's one minor issue. My left side nozzle does not shoot out washer fluid. It's very mininmal but I'd like to get that resolved at your earliest convenience. Over all, I am very satisfied with the work. I appreciate the exceptional customer service and your open communication keeping me posted of any updates throughout the process.
Jonathan at the plano Avenue K location was amazing. He went out of his way for me through the whole process. I was always kept in the loop. He did a great job.
Jonathan was great gave me constant updates.
Drop off to pick up was the best experience ever.
My dented bumper is brand new!! Jayme was wonderful!
perfect customer service. John was excellent.
Jaymee stayed on top of things and kept me informed of the repair process. She is super nice and was a pleasure to work with.
Jonathan Fifer was excellent all-around. He kept me aware of the process at all times and the timenframe in which the repairs would be complete. I was very happy with the way the repair turned out and with Jonathan's expertise. Thank you!
The repair was great, quick and Derek was great to work with. Enjoyed having a clean car when I got it back. Very happy with Caliber!
JONATHAN IS ONE GREAT EMPLOYEE FOR YOUR COMPANY. HE LISTENS TO MY NEEDS AND IS ALWAYS PROFESSIONAL AND HELPFUL. HE IS THE REASON THAT I ALWAYS USE YOUR PARTICULAR LOCATION EVEN THOUGH ALLSTATE WISHES ME TO GO TO THEIR PRE-APPROVED REPAIR FACILITY.
Vehicle Make : Mini Cooper
Everything went well with very little involvement from my side. Thank you!
Both our vehicles look good except for some warranty
work that the truck required.
We are happy with the experience
On Caliber Collision's end everything went better than expected. The constant communication was great and the staff was top notch.
Jaymee was excellent in working with me, keeping me updated and answering my questions
I was completely thrilled that I received my car within a week of the accident! They kept me updated every moment they had my car which I loved! They were all friendly and so very helpful in every way possible. John even went over and above fixing some burned out lights that I had. I will recommend them to all of my friends for sure. Thank you Caliber for a job well done.
Jonathan was the absolute very best in terms of his timeliness and service!
I have never experienced any business related to the car industry like this company who repaired my car. It truly was so important to them that I was totally satisfied. The customer service by Johnethon and John was so out of the ordinary. I appreciated their attentiveness during the entire process.
Wonderful service and y'all were so friendly!
Great service and results.
Johnathan was a very helpful guy he notified me about every detail and my car was done on time.
Service from Derek Horn was the best I have had!
Kept informed the entire process. Vehicle not only delivered on-time, but early.
Vehicle Make : Volkswagen
Courteous staff! Like-new results. True to estimate. Speedy turnaround. Repeat customer, thanks.
Fantastic service. My rep was very helpfil
The staff, and particularly the service advisor Johnethon, exceeded expectations in the quality and timeliness of the service.
My experience was as easy as possible.
The staff were all courteous and helpful! The work was done in a very timely manner and it looks great! They even brought my car to me when the repair was finished. I will definitely use them again if I need collision repair and I would refer them to my friends and family!
Thank you for taking care of Baked Beans!!
Chris was extraordinarily communicative, helpful, and professional.
Jaymee was so professional and nice. I would recommend my friends to your shop.
Car looks great. Got the car back sooner than I expected.
The repair was great and it was fast.
Very good customer service , I would definitely would refferal all my friends and family to caliber collision!! So from if had score from ****-10 I would give them a 10
100% on a happy customer .
Keep up the good work my car was repair I was satisfied with the repairs !!
Jaymee's customer service was excellent.
Every person I have spoken to at Caliber has been incredibly nice, helpful,etc. Their genuine concern has been that my truck was fixed right, not that it was 'fixed'. Years ago I went to the same location, when I picked up that truck, the bed was still 'wavy'. I was handed the rental keys back and told "Give us a week". No fuss, no blame, no arguing, just genuine concern that it was not fixed right. I have friends at Service King, and they are faster, but not at all as caring about quality as Caliber. I will never use another body shop, and have referred numerous people there. Moral values are hard to find these days, but you have a good group of people there that care. Thank you, and God bless.
Since the day I dropped the car there,always had updates and calls ,Great job :)
Friendly service. Great turn around time! Will recommend!!
John was excellent friendly and professional!! Answered all my questions thoroughly and was very patient w me
The staff is very professional and helpful. They did an excellent job.
The repairs are great so far. As with most things, little problems will take some time to show up but I don't expect any. It was great working with Derrick(sp?). Even though it took longer than I expected, it was suppliers and front end work that delayed it. I'm really glad to get the car back and will use you and Derrick if I need to in the future. Thanks.
It was great from start to end except when I left my dash lights kept going off and on like something was loose. Other than that the reps did amazing on making it easy going.
Jaymee was absolutely amazing!!
Great communication and service!
Rapid turnaround, ongoing status undates, excellent customer service, quality plus, car rental partnership, Jonathan's continuous updates, hours of operation and their flexibility they waited for me I received 5 star treatment thank you
The staff was very professional, and my car was returned to me very quickly. The repairs were excellent.
Jaymee kept me updated frequently.
I will definitely be a customer for life
He did an excellent job my car looks brand new!!
Communication was key, I was kept informed during the process.
Jaymee Estrada, did an excellent job keeping me informed and making sure repairs were being done on time. Great job!
I am amazed at the speed. I brought it in on Monday morning and was told that he will have it done by Friday and on Thursday I got a phone call saying it was done. My car looked like brand new again! Thank you so much!
It was an easy experience and my car got done a day sooner than expected- always a happy surprise! The repair looks great.
Thank you for delivering my car it was very helpful and early on the delivery!
My service was expedited and of great quality. Happy to have my whole car back...with no holes.
- I really appreciated the updates from my service adviser on the status of the repairs.
- The pride that every person at Caliber takes in their work is evident in every conversation.
- The car looks amazing
The customer service I received from Caliber was exceptional! John Schwink drove to my home on a Saturday to look at my car so he could order the parts needed to do the repair when it was convenient for me. Jaymee Estrada went above and beyond from the time I placed the first phone call to Caliber with concerns about my vehicle. She kept me informed and was always very kind and professional. I truly felt like she was on my side and wanted me to be happy. I am extremely grateful to all involved in getting my car repaired and back to me so quickly. I will recommend this shop to everyone! Thank you for a job well done!!!
I was kept up to date at all times, with out fail. The work was well done.
Great customer service, Jaymee is the best- friendly,knowledgeable, just lovely and helpful
Jayme was amazing. Very attentive and great at communicating. I'm extremely pleased with my overall experience.
Thanks for finishing ahead of schedule.
Johnethon fifer was very nice and made me happy to have caliber as my choice to fix my car
We greatly appreciated the high level of communication we received. The responsiveness along with kindness shown by the Caliber team far surpassed our expectations. We will definitely recommend Caliber to other as well as use them in the future as other needs arise.
Attentive and helpful staff knew their stuff and kept me informed along the way.
The car looks great and I'm glad to have it back. I would have liked to have held on to my $250 but then the car that hit mine did not really care. It's history now and at least the car looks good enough that I can trade it in next year if I decide to get another! Thanks for repairing it so quickly.
Quick and smooth couldn't ask for better service
I had a great experience getting my SUV fixed. The staff was very friendly and helpful. I will definitely be back if I need more work on my vehicle.
Derek is an excellent employee with great customer service skills. I was very pleased with the way the young woman greeted me at the door. She was very polite, however she never properly introduced herself and I still don't know her name. I was pleased with my part in the experience.
Christopher Dean '09 Honda Accord
The repair was done beautifully.There was a couple small issues to be resolved because of parts backordered. The repairs where completed a week before promised.
My service rep was very helpful and communitive through out the process.
Jaymee was very professional and helpful throughout.
Jayme is the best asset you have! The folks working on the cars are great too. Thanks for the fabulous experience.
The manager and customer service were great. I was kept in the loop all he time my car was in repair . I will recommend this place to anyone.
Would like to thank Chris for his knowledge and experience with getting my dodge ram fixed.
My car was not put back in the original state horrible service and very unsatisfactory big gap on my hood
JOHNETHON FIFER IS THE REASON BEHIND MY SATISFACTION WITH CALIBER COLLISION! HE HAS GREAT CUSTOMER SERVICE SKILLS AND IS WILLING TO DO WHATEVER IT TAKES TO GET THE JOB DONE!
HE DESERVES A RAISE/BONUS! :)
Derek was very attentive, proactive, and kept me fully informed about the progress. Outstanding service!
Best automotive repair experience ever. Johnethon Fifer did a terrific job with repairs and communications.
The experience was excellent and Johnathan was outstanding
It was fast and full of surprise that it is done quickly than I expected. Thank you.
Vehicle Make : Volkswagen
Jonathan kept me updated regularly on the progress of my repairs. The repairs were finished in a timely manner. The ability to get a rental car was seamless! Thanks!
Vehicle Make : Volkswagen
Jonathan kept me updated regularly on the progress of my repairs. The repairs were finished in a timely manner. The ability to get a rental car was seamless! Thanks!
Jaymee did an excellent job of repairing my car, and had it done in a very timely manner: I was very impressed. Luckily, I have only been to Caliber for repairs twice, but had an excellent experience both times.
Chris was an excellent representative for your firm. I really appreciate all he did to help walk me through the process. Excellent work was expected but the excellent service was really appreciated
I am satisfied with overall repair of my car and my special thanks to Jonathan for job well done thank you all at caliber Collison
All the staff were efficient, courteous and pleasant.
Kyla, Jamie and Nathan were exceptional.
Jamie and Nathan went above the call of duty to be helpful.
I would definitely come back( if I need to of course!)
Jayme was excellent! She was very knowledgeable and took great care to keep.me updated on the status of my car repair.
Once again, we used your East Plano location because of the outstanding service from Jaymee Estrada, your Service Adviser at the Caliber Collision Plano #510. I drive past another Caliber Collision location (which is right by my house), because of the customer service and support my family and I have gotten from Jaymee. She is a outstanding employee!
I was very pleased with the overall experience. The estimator was very friendly and informed me of every step
What a wonderful customer service, I was in and out in no time and now my car looks brand new. The communication throughout was on point. Thank yoi
Great job! Vehicle looks great
It was a perfect experience
I liked the way they lowered the bill as they said they would. Blended well I can't see any color changes.
Jaymee was fantastic at keeping me up to date on what was going on with my Corolla. She was enthusiastic and provided great info in a timely manner.