Completely happy with the customer service and repair! 10/10!
Everything was corrected in a timely manner and the customer service was amazing.
Nicely job! Great customer service. Thank y'all!
Great updates, fast repair
Great people very courteous helpful
The entire staff I encountered was professional and provided excellent customer service. Excellent experience overall!
I went in with a full tank of gas and it was almost empty I don't understand why? My adjuster was awesome very courteous
The physical repair work is great. Looks great. But since the repair the engine acceleration is hesitant and the check engine light is on. I don't know what part of thrbrepairnwould have impacted that. I will bring it back by so it can get sorted out.
Everyone at Caliber Collision was very nice. They went out of their way to help me with a scheduling problem related to elder care. The work done on the car looks great!
I took my car in to have the bumper replaced on 2/14/17. I received a call on 2/17/17 that it was done. I went in that evening to pick it up and upon inspection, I noticed 3 things: 1- The bumper was not aligned correctly on the right side as I could see through to the clip that holds it in place. 2- There was a chip above the bumper on that same right side on the car that was not there previously, probably done while putting the bumper on. This needed to be painted in order to be fixed. 3- There was a cover missing from under the trunk area that had fallen off at the time of the accident. I had previously made them aware this was missing. I told them I was not going to sign or drive off until all of these things were fixed. Im not sure why no one would inspect it to ensure it was 100% prior to giving me a call and wasting my time going there and leaving without my car. They kept the car and advised they would fix everything. I received a call back on 2/21/17 advising my car was now ready for pick up. I asked Cesar while on the phone if he was sure it was done and if all the pending items were taken care of. I got a yeah, its good. I went over to pick it up after work and when I get there, the bumper was still in the same condition as it was previously; not aligned properly. I dont understand how hard it is to inspect a car and ensure it is not, not only the first time, but the second time around especially since I asked while I was on the phone. It seems people are lazy to ensure things are done right, which if done, would avoid a lot of future issues. Cesar took the car back to the technician who adjusted it within 15 minutes. How hard could it have been do have done this the first time around? It would have saved my time and money as I had to pay extra rental fees for the additional days it took to get my car right a 2nd time around. When I got home, I took a closer look at the bumper, and theres a small edge that looks black. As if someone rubbed against it and the paint came off. It does not come off. Overall, no I was not satisfied because it seems people dont care, dont listen to customers and arent considerate. I would not recommend this place to anyone, at all.
They delivered on promises
Scott was wonderful to work with. You all did a wonderful job and it was a great experience working with all
Quick and painless. Got me in and worked with my schedule it was much appreciated
The workmanship was very poor
The repairs were done perfectly. Everything done precisely and can't even see any damage. Cesar went out of his way to help me with any questions and even helped move my stuff from the rental to my car at the end. Will definitely use again if ever needed and recommend to all my friends. Thanks for such a great job!!!
Scott Ivey kept me informed and updated on the repairs to my vehicle. He was professional and caring. This is the second time I've used Caliber Collision and have been completely satisfied with the level of service provide! Thank you!!!
Repair job was great, but during the work, someone broke our windshield. It is now scheduled for repair tomorrow. That is quick attention, at any rate. Appreciate it.
Excellent service! Cesar Aguilar was very helpful and nice!
Exelent job, exelent costumer services
Cesar was outstanding kept me updated on the car the staff was great as well I was very pleased with the way my car looked I so happy and excited to see it the way it was. I'd go back or even tell people to go there especially if Cesar was the one helping. What a great and professional guy and service as well. Thank you so much.
Came back twice, job not completed properly. Delivery inspection revealed buffer abrasions on drivers door chrome trim and other defects in the same area that weren't seen in direct sunlight but we're visible in the shadows this morning. Heavy swirls in freshly painted rear door...may be wax or polish but unsitely.
Everything was fantastic, the service was quick and the customer service was great. The time estimates were accurate and the actual work on the vehicle was done exceptionally.
I am very happy with the complete thoroughness of the repairs to my vehicle and the pleasant customer service. I'm very happily surprised.
Excellent work and good service thank you
The updating via text were outstanding. My rep was great!!
Caliber collision did a wonderful job on my car repair it looks. Beautiful I am very satisfied and my service advisor Cesar Aguilar was so helpful because he texted me several times a day keeping me informed on each procedure that was performed step by step. Also he called the insurance company to inform them of more damaged that was done to the car as it was repaired and the insurance company agreed and picked up all the expenses to finish the repaire's so a big thumbs up for the fantastic customer service your caring Service advisor Cesar Aguilar gave yo me
Paint blend is amature. My car is 2 different colors now.. filled dent in quarter with filler instead of pulling the metal. Just got the car today. The filler cracked at your shop. They painted pearl white over the crack. The pearl reflects the crack so it's really obvious. Halfass body work. Panel is extremely waivey. Cheap certifit bumper cover does not fit the car. I can stick my finger in the gap. Do u not have people check cars before they leave.also.the back up sensors wernt plugged into the harness.. so they didnt work. They do now i had to take off the bumper cover. Which was not even held in by the 10mm bolts on the ends. I pulled on it and the sides popped off. At least they put the push clips in where required.. for 2500 I guys should do better work. For parts and materian i could have just dont it here for 400.. Totally let down because I know collision very well. Extremely pissed my wife took it there when I told her not too. Also u guys had the car for nearly 45 days for a control arm,a spindle. Very light paint and body which was a subpar amature attempt at most. 45 days for a job at most even waiting on parts should have been 7 ti 10 days. I will be filing a complaint with my insurence company. What a scam
Excellent customer service. The processes they had in place made dropping off and picking up my car seamless. The work done on my vehicle is excellent and I really appreciated the car wash and vacuum. I dropped off my car Thursday and it was ready to be picked up Friday! Great job to everyone!
Extremely professional courteous and perform the job extremely fast
Friendly service. I requested an area try to be buffed instead of replaced. It was able to be buffed therefore saving me some money. Ya'll could have told me it was not able to be buffed completely and needed to be replaced. The honesty and integrity of your company will make sure that I recommend you to my friends Thank you for the speedy repair and honesty
Still sounds like something is loose underneath my car. I'm waiting to speak to Geico about it.
Thhe employees were great every time that i dealt with them. They also did a fantastic job in a timely manner. My car looks great and the parts are gaurenteed for life. Awesomesauce!
Everyone was kind and efficient.
I cannot say anything bad but only good for the repair of my automobile
Several issues with rework that I texted to my service advisor. Vehicle was washed, but was not detailed inside or out. For 14,000.00 dollars paid, you would think you would totally detail and Clean a vehicle inside and out before delivering. Service advisor did an excellent job of keeping me informed. Overall quality of work appears to be okay.
Really good experience over all. Steve went above and beyond! I had my bumper replaced.. didn't take long, supplied a rental car which I didn't even expect to get in the first place. Five stars!
Chelsea is nice, and Steve is as well.
Cesar was very prompt in getting back to us whenever we needed an answer. Very respectful and helpful. Chloe at tge front desk was always very positive and helpful. Overall a great experience
I was happy with Cesar and the team the Caliber location where my car was repaired. The work seems to be very good and so far there has been no residual problems. The time frame I was originally given really threw me for a loop but Cesar explained why it would take 9 days and I was consoled. But then I got the car back 3 days early and I was elated. Thank you
Thanks for the easy in and out service as well as the simple text and email communication updates on progress. Very convenient.
Outstanding Work and Communication
I have appreciated the excellent customer service, from beginning to the end. My service agent Caesar answered my question and kept in excellent communication. I have already told several folks about my experience with Caliber Collision.
Being in a car accident can be stressful enough. Add in the need to get major repair work to your vehicle adds a whole new level of stress and anxiety into the mix. Caliber Collision was instrumental in relieving those symptoms. I expected to get the standard maintenance shop run around with the damage to my vehicle with having to fight the shop and insurance companies on what needs to be replaced and what doesn't. Right away caliber stepped up an assured every piece of my vehicle damaged would be replaced, and they way they treated me the second I walked in the door made me feel like I was their top priority. What really impressed me was everyday I received at least two text messages on the status of my repair work an the estimated completion date, alieving any anxiety on the repair. The folks at Caliber are top grade professionals, I'm 100% satisfied with the work done to my vehicle and I would strongly recommend this shop to any person looking to get major repair work done to their vehicle.
It was well done and earlier than expected
Very nice experience. Great staff.
You did what you said you were going to do. You did it quickly, efficiently and professionally. You kept me in the loop every step of the way. There were no surprises except that you did a fabulous job ! Thank you and keep up the good work!
Steve Flowers really helped me by texting the me so I new the car was working
My out-of-pocket deductible was more than my insurance company paid. So for you to go the "extra mile" and do a few special things like buffing my headlights from cloudy to clear and waxing my hood to make it look as good as the fender you were replacing meant so much to me. There are customers like me that don't have lots of extra flexible spending money, so the special extras that give me a car that is gorgeous means so much! I have used Caliber Collision for 30 years and will never use anyone else! Thank you, Scott!!
I was highly impress with the professionalism I observed while dropping off and picking up my vehicle. I was brief daily about the progression of the repairs being done to my vehicle and they completed the job well ahead of my expectations....
Thank you for everything! Everyone was so pleasant and got me back into my car so quickly!
Job well done. I liked the personal touch. The car was completely cleaned and as my daughter said they even vacuumed the inside. The text updates were great as well as the phone call followups. The repair looks great.
It's the Holidays and just my luck a Doe trips on my car. Thank all who was involved with getting me back on the road. And from me and my family a Merry. Christmas to you at Caliber Collision! Charles.
I could not have asked for a better experience than I received at Caliber Collision. The staff was absolutely amazing.My car looks better now then it did when I bought it brand new. I received updated text messages on the status of my car daily. I will highly recommend Caliber Collision to anyone I know. A big thank you to Steve Flowers and your staff for all your hard work in ensuring my car looked great and that I was happy. I felt really cared for and they did everything they could to ensure I was satisfied!
My honda was returned to me BETTER than it was BEFORE the wreck! Amazing stellar work!
Job well done gents, and lady up front was wonderful and very helpful!
Really appreciated the daily texts keeping me informed of the repair process
Everyone who helped me was very polite and friendly. If I ever needed more body work on my car, Caliber Collision will be the first place I call.
Alex at Enterprise was surprisingly rude!! Everyone else was wonderful, especially Steve!
The paint doesn't match but Cesar was so willing to fix the problem. He has been a great help
Vehicle Make : Volkswagen
Great service . Continuous updates regarding my vehicles repairs. Extremely satisfied.
Drop off was quick and easy Repair was completed sooner than I expected and I was kept informed of progress. Pick up was fast and easy and repairs appear to be good as new.
You worked on our daughters car and she couldn't have been more pleased. Thank you for the routinely witty updates via text and a job well done!!
Aaron Price was extremely professional and kept me updated throughout the entire process!
They did a really good job. Its as if nothing happened to my car. The service is excellent as well. Helped me from getting a rental car up to the end...
The process was smooth and quick. Steve was great and kept me informed. The only problem I had was that my front plate holder was broken and it wasn't like that when I dropped the car off. Other than that, I was totally satisfied.
I was impressed with the friendly staff and that we were informed every step of the way where you were in the process.
Everyone was very helpful Steve was very helpful to
Vehicle Make : Volkswagen
Very good job. Extremely satisfied with their work and courtesy.
Vehicle Make : Volkswagen
Car went in for repair and had to take it back fot things that messed up and the repairs are stil no right. I will never bring my car up here for repairs
The sliding door was not put on track, so I will need to bring it back.
Caliber Collision off of Flory Street in North Richland Hills was professional and provided quality work. The staff were friendly and knowledgeable; Caesar in particular was great! I recommend this body shop to anyone unfortunately in need of repair.
Really quick service. Car looks new again.
Good communication as to status of repair
The best shop ever!!! Arnulfo the best ****. Scott very professional!! Omar the quality inspector very professional as well.
Vehicle Make : Mini Cooper
I appreciated the frequent updates.
Every one was friendly and knowledgeable.
Was very impressed with the daily text. These text kept me aware of the cars daily progress.
It's still raining but, from what I can see - I can't tell that body work was performed on my vehicle.
A very well done work on our car! Prompt service, we were surprised that our car was completed a lot sooner than we expected. Steve was very helpful and attentive, thank you.
I've had to use the guys time after time they are very professional and always do a great job!
Thanks for the great job, and great customer service
*I have used
Caliber collision's before and have always been satisfied but this time was really impressive with a rental car there and no hassle at all they were very polite and very trusted I had a very easy time of it thank you again Caliber Collision
Vehicle Make : Volkswagen
They did a wonderful job.
Very pleased with the service.
I was extremely impressed with the quick and precise that was done on my Mercury after I was in an accident.
It was great to be welcomed with smiling faces who genuinely wanted to help.
I also thought it was a huge blessing that the front desk lady helped me (as I'm 8 months pregnant) to get my daughter's car seat uninstalled and installed into the rental! It was a huge help!
I was also very impressed with Steve Flowers' eagerness to keep me up to date with the process of the service being done.
They did a very good job! I was real pleased with their work!
You did a great job, did not took you to long! Thank you
Kia looked good. Assistance in picking up the car was excellent.
I filled out the complete survey and gave comments online
Really liked the one stop shopping so to say everything was done in one location quickly easily and the idea that you had the enterprise the Geico and the collision add a drop off we were out of there in 15 minutes coming back to pick it up tonight was perfect and repairs and selves look beautiful looks like it never happened that's what we wanted thank you so much
This place is great. They got the work done ahead of schedule and did excellent work. Very courteous and professional people to work with and step you through the process by keeping you informed. I would recommend them to anybody.
Excessive wait time on repair. 6th to 21st. Car left filthy - (Little to no proper cleaning from detailer).
People freindly! No other issues.
Thank you for a great job repairing my car and for excellent communication!
Steve was excellent work with. It's hard to find companies who keep their customers informed and offer this good of customer service. I will highly recommend Caliber Collision! Thank you!
The experience overall was a pleasant one. My car was delivered sooner than the original estimated time; it was clean and looked new on pickup. The daily texts were a nice touch.
Job well done good working staff i well let all my friends about the good work u works do keep up with the good job
Yall did a great job not only on fixing my truck but also keeping me informed every step. I feel like they actually cared about me and my situation. They were a little far for me but I would definitely deal with the drive to use yell again.
It looks great and it was so clean when I picked it up! Thanks!
Great customer service and professional job well done!
I was extremely happy from beginning to end. The entire process from the first call to when I picked up my car couldn't have been easier. Everyone I dealt with was professional, courteous and prompt. I was kept updated through text and calls/voicemail daily. I would gladly recommend this Caliber Collision location!
Tail gate handle is a little hard to pull up. I will deal with it for now. If it breaks I'll bring it back. Other than that, everything looks great.
I loved the job you did with my car. It looks great and you were very professional. But the loaner car you gave me wow.I think I might biy one when ready. Thanks am very satisfied.
The associates were all very nice and extremely helpful!
I was very pleased thou out the whole process, I would get a text message every day about where they were with my car, loved it... 5 stars place I would recommend it to anyone...
Very professional staff, very helpful and fast return.
Thank you Thank you all for your service . I have been doing business with you for along time . And MR FLOWER is great!!! Always very professional . Call to give me and update on my vehicle status . Once again thank you !!!! Vanessa D Burgess.
My Estimator,Steve Flowers,was very nice and kept me informed through text messages of every step of the repair process to my car! I definitely like the "one stop shop" concept,with my insurance adjuster and my car rental agent all in one place! I truly am a very satisfied customer and will recommend you guys to everyone I know! Thank you!!
Thank all of you for an excellent repair. Steve Flowers is a real pro. If necessary I'll use your services again.
I was very happy that my car got done really quick I thought it will take 2 weeks.
Everyone there was very helpful and friendly . Job well done, thank you!!!
Everyone was amazing! Very fast service I was pleasantly surprised! I was expecting delays and problems and had none! Just smiling faces and fast service - I'm very appreciative! I'm hoping I will never need these services again but if I do I will absolutely be contacting you again
Rarely do I receive the level of customer service that I feel I give to my customers. The entire Caliber team from the front office to the employees behind the scene excelled in their job. The work was done seamlessly, timely and flawlessly. Shout-out to Jim for all his efforts and coordination of the work. Hopefully I won't have any need for collision repair again, but if I do, I will be loyal to Caliber. Thanks again.
Very professional staff. Good communication to keep me informed on my cars progress. Liked that I could pick up a car at the location. The two people that were assigned to me were awesome and very nice. I must admit that I was concerned when I got rear ended; not knowing much about geico. But, through this experience; I would consider you guys in the future as an option. Thank you!
The only small recommendation is on the type of car provided during rental. Be sure to consider the type of car not just the family its in. For e.g. If I have a limited edition car - try to give the same level or bump up. Some of the conveniences were not there in the rental but minor annoyance but overall the experience was very good.
Everyone there was nice and they got the job done very fast and well
It was the best experience I have ever had in all my car and truck repair. You guy have it down packed. Thank you guys very much! John P
Very satisfied..beautiful job and excellent customer service.Thank you
Very fast turn around. Good work too
Beautiful work, always kept me updated on car status. Very pleased with the experience.
Awesome job and very easy process and communications
My rear bumper was replaced. No one bothered to check if mall the lights where working. My license plate lights where not working
Super awesome service!! Thanks guys!!
Awesome work, great customer service, and done at a good time frame
Thank Jim fir staying late so that my daughter could 25 miles to pick up the car three days later than the promised date or she would have had to three extra days rental or hitch a ride to get her finished vehicle
The guys who worked with me did an excellent job. Keeping me updated on the progress every step of the way. Courteous and polite. These guys were fantastic. Mr. Jim Dial was awesome!!!! He was very understanding and took care of my automobile needs. I'll definitely bring my vehicle back here if I do happen to get in another accident.
Great service from everyone.
Very pleased with the service.
My only issue is that you might need to fix your texting system. The original texts were giving an incorrect completion date. Other than that I am happy with my experience. Thank you.
I was kept updated by text and phone calls. Jim even waited for me when I was a little late arriving for pick up.
Professional operation. Got the job done and in a timely manner. Good job!
Really polite, courteous, and helpful!
The work done to my truck is flawless A+ work. My advisor Jim Dial insured all work performed was to my satisfaction and even delivered the truck to me and returned my rental. A+ SUPERIOR
I was informed daily on the progress of my vehicle. The work was completed when you said it would. The staff was very pleasant and helpful when I called. Couldn't be more pleased.
So glad to have my Honda Pilot back! And the progress update texts were very much appreciated!
Doors and hood were not lined up properly. No one will need a Carfax report to know that my car was in an accident. I told about this issue in a previous survey, but no one with Caliber Collision cared enough to contact me.
Having a car accident is very stressful. Thank you for taking the worry away with having my car repaired.
Jim and everyone there made this process incredibly easy and pain-free! Everything was explained and carried out in a professional manner. I was impressed by the whole process and by the excellent customer service I received.
You all were very helpful. Great service. Thank you !
First of all the staff was awesome!! Secondly they took care of me pretty good and fast like no others. And I loved the fact they work excellent job on my car like its brand new. I would love to send some of the people to caliber collision center for their repair auto!!
Awesome service, fast and reliable. Thanks again for the repairs
JD Love kept me in the loop the whole way, job well done.
Positives: repair looks great and they helped me with car rental.
Negatives: Repair took 3 weeks. When I got truck back the tire jack/tools were in back seat. It was a real pain to get it properly secured under front seat. Please use your own tools instead of the customer's in the future.
Very efficient, convenient, and helpful. I was very pleased. I would highly recommend Caliber.
Very friendly and helpful staff.... Will definitely recommend...
The great place to get your car repaired. A hassle-free environment
On time, clear in explanation, patient, & delivered what was promised. Everyone except receptionist was exceptional. Mortly, I think is her name comes across as if you are bothering her. Lacks some people skills. Everyone one else rose above any expectations. She might be better suited in a back office than up front. I would want body work done by this office if a need were to arise.
Jim Dial was outstanding with keeping me informed on how the repairs were moving along, and then most importantly having my truck back to me completed and ahead of the original repair schedule.
Every thing went well. I was very happy
Everything was ok during our truck repair thank you
Great overall experience, fast and friendly!
You guys were great. I had never experienced such great communication from start to finish. Caliber, you really set the bar in being a great company. Your staff really needs a pat on the back for what a great job they did. Your techs fixed my car so well I cant tell anything had ever happened to it and ahead of schedule. Also, your office staff was amazing. They were completely helpful, kept me up to date with all progress, were always polite and friendly, and it impressed me.
Originally, I had stopped at Service King due to the fact it was close to my house. When i got to the desk they were a little rude. I had remembered one of my previous cars was worked on by Caliber in Colleyville, a few years ago, and had done a great job. I remembered your location in the North Richland Hills/Richland Hills area and checked you guys out again.
Hands down best car care decision I made.
Great job to everyone at Caliber Collision!
With the greatest thanks,
You did a great job matching the paint.
Everything on my truck looks great and looks like it did when I first bought it. THANKS Caliber crew!
Caliber Collision are expects in their field, professional in explaining the process of the repairs to the customer. And caring towards the customer's needs during the process. 5 stars to JD at the Richland Hills location
I was very pleased with how my car looked when I picked it up - it had been washed and cleaned inside, which I was not expecting! And I was also please and surprised how one of the associates that drove my car around actually offered to and took his time to clean a piece of bird poop I noticed as I was making a quick inspection of the work done. Thank you for that. I'm very happy with the work done. My car looks like new and I'm very happy to have it back! The overall service was fast and a job very well done so far!
Excellent service. .very satisfied. .thank you
Excellent customer service!
Awesome job. Thank you! Give everyone bonuses. I love GEICO.
Great communication, quality work.
It's like I have a brand new car again and I couldn't be happier!
Vehicle Make : Volkswagen
Great customer service and great job on the repair.
It took some extra time and visits, but thanks to some fulfilled courtesy requests done me, I can say that overall I was satisfied with the service provided
Vehicle Make : Volkswagen
Very pleasant experience. Always courteous, professional, and very quick turn-around. Everything was explained, and completed exactly as promised. Caliber Collision is top notched, and I would definitely recommend, and use again!
Jim was great. He was knowledgable and answered all my questions quickly and completely, I was informed through the whole process and he provided great customer service. Thank you for taking care of me through this stressful time.
You did everything you said you would
You were all kind, and made everything easy to go through and understand
Everyone I came in contact with was very courteous and professional. I will recommend them.
You do not go out of way to satisfy customer
First time accident. Was so pleased with the team work of the geico claim people and caliber and enterprise All worked so smoothly together as a team and updates thru text thru out the whole claim. All so professional and caring and treated me with respect and caring for my car to get repaired. . Will recommend for anyone with car repairs and accident problems. Thanks Rob Haneisrn
My overall repair experience was pretty great. Everything went smoothly, and the process was more or less painless. Great job, guys.
Well Mannered Staff & very Nice & Considered, Very Satisfied
Thank You ????
I was told that my repairs were complete. When I arrived to pick up my vehicle there were several obvious problems, for example, no speedometer reading in the dash, that would probably have been noticed with a simple test drive. Needless to say after waiting five weeks for my car to be repaired, I ended up leaving in another rental car and very upset. I have no confidence in the quality of my repairs and plan on having the car fully inspected by another company, if I ever get in back.
You guys really were helpful and completed fixing my car really fast I give you guys an A
I was100% satisfied. Everyone was so nice & courtious, even the rental service. I give you a 10 as overall service!
Happy to get my car back in time for vacation. Thank you for speedy repair
Vehicle Make : Mitsubishi
Very satisfied and the fact they cleaned out the inside of my disgusting car was a nice bonus!
People were friendly. Car was repaired quickly and I was kept in the loop throughout the entire process. Could not have been a less stressful experience.