*I have used
Caliber collision's before and have always been satisfied but this time was really impressive with a rental car there and no hassle at all they were very polite and very trusted I had a very easy time of it thank you again Caliber Collision
Vehicle Make : Volkswagen
They did a wonderful job.
Very pleased with the service.
I was extremely impressed with the quick and precise that was done on my Mercury after I was in an accident.
It was great to be welcomed with smiling faces who genuinely wanted to help.
I also thought it was a huge blessing that the front desk lady helped me (as I'm 8 months pregnant) to get my daughter's car seat uninstalled and installed into the rental! It was a huge help!
I was also very impressed with Steve Flowers' eagerness to keep me up to date with the process of the service being done.
They did a very good job! I was real pleased with their work!
You did a great job, did not took you to long! Thank you
Kia looked good. Assistance in picking up the car was excellent.
I filled out the complete survey and gave comments online
Really liked the one stop shopping so to say everything was done in one location quickly easily and the idea that you had the enterprise the Geico and the collision add a drop off we were out of there in 15 minutes coming back to pick it up tonight was perfect and repairs and selves look beautiful looks like it never happened that's what we wanted thank you so much
This place is great. They got the work done ahead of schedule and did excellent work. Very courteous and professional people to work with and step you through the process by keeping you informed. I would recommend them to anybody.
Excessive wait time on repair. 6th to 21st. Car left filthy - (Little to no proper cleaning from detailer).
People freindly! No other issues.
Thank you for a great job repairing my car and for excellent communication!
Steve was excellent work with. It's hard to find companies who keep their customers informed and offer this good of customer service. I will highly recommend Caliber Collision! Thank you!
The experience overall was a pleasant one. My car was delivered sooner than the original estimated time; it was clean and looked new on pickup. The daily texts were a nice touch.
Job well done good working staff i well let all my friends about the good work u works do keep up with the good job
Yall did a great job not only on fixing my truck but also keeping me informed every step. I feel like they actually cared about me and my situation. They were a little far for me but I would definitely deal with the drive to use yell again.
It looks great and it was so clean when I picked it up! Thanks!
Great customer service and professional job well done!
I was extremely happy from beginning to end. The entire process from the first call to when I picked up my car couldn't have been easier. Everyone I dealt with was professional, courteous and prompt. I was kept updated through text and calls/voicemail daily. I would gladly recommend this Caliber Collision location!
Tail gate handle is a little hard to pull up. I will deal with it for now. If it breaks I'll bring it back. Other than that, everything looks great.
I loved the job you did with my car. It looks great and you were very professional. But the loaner car you gave me wow.I think I might biy one when ready. Thanks am very satisfied.
The associates were all very nice and extremely helpful!
I was very pleased thou out the whole process, I would get a text message every day about where they were with my car, loved it... 5 stars place I would recommend it to anyone...
Very professional staff, very helpful and fast return.
Thank you Thank you all for your service . I have been doing business with you for along time . And MR FLOWER is great!!! Always very professional . Call to give me and update on my vehicle status . Once again thank you !!!! Vanessa D Burgess.
My Estimator,Steve Flowers,was very nice and kept me informed through text messages of every step of the repair process to my car! I definitely like the "one stop shop" concept,with my insurance adjuster and my car rental agent all in one place! I truly am a very satisfied customer and will recommend you guys to everyone I know! Thank you!!
Thank all of you for an excellent repair. Steve Flowers is a real pro. If necessary I'll use your services again.
I was very happy that my car got done really quick I thought it will take 2 weeks.
Everyone there was very helpful and friendly . Job well done, thank you!!!
Everyone was amazing! Very fast service I was pleasantly surprised! I was expecting delays and problems and had none! Just smiling faces and fast service - I'm very appreciative! I'm hoping I will never need these services again but if I do I will absolutely be contacting you again
Rarely do I receive the level of customer service that I feel I give to my customers. The entire Caliber team from the front office to the employees behind the scene excelled in their job. The work was done seamlessly, timely and flawlessly. Shout-out to Jim for all his efforts and coordination of the work. Hopefully I won't have any need for collision repair again, but if I do, I will be loyal to Caliber. Thanks again.
Very professional staff. Good communication to keep me informed on my cars progress. Liked that I could pick up a car at the location. The two people that were assigned to me were awesome and very nice. I must admit that I was concerned when I got rear ended; not knowing much about geico. But, through this experience; I would consider you guys in the future as an option. Thank you!
The only small recommendation is on the type of car provided during rental. Be sure to consider the type of car not just the family its in. For e.g. If I have a limited edition car - try to give the same level or bump up. Some of the conveniences were not there in the rental but minor annoyance but overall the experience was very good.
Everyone there was nice and they got the job done very fast and well
It was the best experience I have ever had in all my car and truck repair. You guy have it down packed. Thank you guys very much! John P
Very satisfied..beautiful job and excellent customer service.Thank you
Very fast turn around. Good work too
Beautiful work, always kept me updated on car status. Very pleased with the experience.
Awesome job and very easy process and communications
My rear bumper was replaced. No one bothered to check if mall the lights where working. My license plate lights where not working
Super awesome service!! Thanks guys!!
Awesome work, great customer service, and done at a good time frame
Thank Jim fir staying late so that my daughter could 25 miles to pick up the car three days later than the promised date or she would have had to three extra days rental or hitch a ride to get her finished vehicle
The guys who worked with me did an excellent job. Keeping me updated on the progress every step of the way. Courteous and polite. These guys were fantastic. Mr. Jim Dial was awesome!!!! He was very understanding and took care of my automobile needs. I'll definitely bring my vehicle back here if I do happen to get in another accident.
Great service from everyone.
Very pleased with the service.
My only issue is that you might need to fix your texting system. The original texts were giving an incorrect completion date. Other than that I am happy with my experience. Thank you.
I was kept updated by text and phone calls. Jim even waited for me when I was a little late arriving for pick up.
Professional operation. Got the job done and in a timely manner. Good job!
Really polite, courteous, and helpful!
The work done to my truck is flawless A+ work. My advisor Jim Dial insured all work performed was to my satisfaction and even delivered the truck to me and returned my rental. A+ SUPERIOR
I was informed daily on the progress of my vehicle. The work was completed when you said it would. The staff was very pleasant and helpful when I called. Couldn't be more pleased.
So glad to have my Honda Pilot back! And the progress update texts were very much appreciated!
Doors and hood were not lined up properly. No one will need a Carfax report to know that my car was in an accident. I told about this issue in a previous survey, but no one with Caliber Collision cared enough to contact me.
Having a car accident is very stressful. Thank you for taking the worry away with having my car repaired.
Jim and everyone there made this process incredibly easy and pain-free! Everything was explained and carried out in a professional manner. I was impressed by the whole process and by the excellent customer service I received.
You all were very helpful. Great service. Thank you !
First of all the staff was awesome!! Secondly they took care of me pretty good and fast like no others. And I loved the fact they work excellent job on my car like its brand new. I would love to send some of the people to caliber collision center for their repair auto!!
Awesome service, fast and reliable. Thanks again for the repairs
JD Love kept me in the loop the whole way, job well done.
Positives: repair looks great and they helped me with car rental.
Negatives: Repair took 3 weeks. When I got truck back the tire jack/tools were in back seat. It was a real pain to get it properly secured under front seat. Please use your own tools instead of the customer's in the future.
Very efficient, convenient, and helpful. I was very pleased. I would highly recommend Caliber.
Very friendly and helpful staff.... Will definitely recommend...
The great place to get your car repaired. A hassle-free environment
On time, clear in explanation, patient, & delivered what was promised. Everyone except receptionist was exceptional. Mortly, I think is her name comes across as if you are bothering her. Lacks some people skills. Everyone one else rose above any expectations. She might be better suited in a back office than up front. I would want body work done by this office if a need were to arise.
Jim Dial was outstanding with keeping me informed on how the repairs were moving along, and then most importantly having my truck back to me completed and ahead of the original repair schedule.
Every thing went well. I was very happy
Everything was ok during our truck repair thank you
Great overall experience, fast and friendly!
You guys were great. I had never experienced such great communication from start to finish. Caliber, you really set the bar in being a great company. Your staff really needs a pat on the back for what a great job they did. Your techs fixed my car so well I cant tell anything had ever happened to it and ahead of schedule. Also, your office staff was amazing. They were completely helpful, kept me up to date with all progress, were always polite and friendly, and it impressed me.
Originally, I had stopped at Service King due to the fact it was close to my house. When i got to the desk they were a little rude. I had remembered one of my previous cars was worked on by Caliber in Colleyville, a few years ago, and had done a great job. I remembered your location in the North Richland Hills/Richland Hills area and checked you guys out again.
Hands down best car care decision I made.
Great job to everyone at Caliber Collision!
With the greatest thanks,
You did a great job matching the paint.
Everything on my truck looks great and looks like it did when I first bought it. THANKS Caliber crew!
Caliber Collision are expects in their field, professional in explaining the process of the repairs to the customer. And caring towards the customer's needs during the process. 5 stars to JD at the Richland Hills location
I was very pleased with how my car looked when I picked it up - it had been washed and cleaned inside, which I was not expecting! And I was also please and surprised how one of the associates that drove my car around actually offered to and took his time to clean a piece of bird poop I noticed as I was making a quick inspection of the work done. Thank you for that. I'm very happy with the work done. My car looks like new and I'm very happy to have it back! The overall service was fast and a job very well done so far!
Excellent service. .very satisfied. .thank you
Excellent customer service!
Awesome job. Thank you! Give everyone bonuses. I love GEICO.
Great communication, quality work.
It's like I have a brand new car again and I couldn't be happier!
Vehicle Make : Volkswagen
Great customer service and great job on the repair.
It took some extra time and visits, but thanks to some fulfilled courtesy requests done me, I can say that overall I was satisfied with the service provided
Vehicle Make : Volkswagen
Very pleasant experience. Always courteous, professional, and very quick turn-around. Everything was explained, and completed exactly as promised. Caliber Collision is top notched, and I would definitely recommend, and use again!
Jim was great. He was knowledgable and answered all my questions quickly and completely, I was informed through the whole process and he provided great customer service. Thank you for taking care of me through this stressful time.
You did everything you said you would
You were all kind, and made everything easy to go through and understand
Everyone I came in contact with was very courteous and professional. I will recommend them.
You do not go out of way to satisfy customer
First time accident. Was so pleased with the team work of the geico claim people and caliber and enterprise All worked so smoothly together as a team and updates thru text thru out the whole claim. All so professional and caring and treated me with respect and caring for my car to get repaired. . Will recommend for anyone with car repairs and accident problems. Thanks Rob Haneisrn
My overall repair experience was pretty great. Everything went smoothly, and the process was more or less painless. Great job, guys.
Well Mannered Staff & very Nice & Considered, Very Satisfied
Thank You ????
I was told that my repairs were complete. When I arrived to pick up my vehicle there were several obvious problems, for example, no speedometer reading in the dash, that would probably have been noticed with a simple test drive. Needless to say after waiting five weeks for my car to be repaired, I ended up leaving in another rental car and very upset. I have no confidence in the quality of my repairs and plan on having the car fully inspected by another company, if I ever get in back.
You guys really were helpful and completed fixing my car really fast I give you guys an A
I was100% satisfied. Everyone was so nice & courtious, even the rental service. I give you a 10 as overall service!
Happy to get my car back in time for vacation. Thank you for speedy repair
Vehicle Make : Mitsubishi
Very satisfied and the fact they cleaned out the inside of my disgusting car was a nice bonus!
People were friendly. Car was repaired quickly and I was kept in the loop throughout the entire process. Could not have been a less stressful experience.
Excellent. I was more than satisfied with my experience. Its rare to get such quality customer service. Incredibly friendly staff. The work done seems to be very good. My point of contact with you guys was very professional and I feel truly went the extra mile. He reached out to me to update me on the work and made me feel like I was a priority. I will not hesitate to recommend you guys. You have made a me a very happy customer. thank you.
Well done. Everyone was very helpful.
Everything was great except not getting my car back with the same amount of fuel as it had when it was dropped off.
The staff was very friendly and ensured that things were fixed correctly. They went above and beyond to make sure that we were satisfied. I hope I never have to come back, but if I do I know my vehicle will be fixed correctly.
My vehicle looked better than it did before the accident!! Excellent work and customer service. THANK YOU.
Wasn't sure want to expect and they where able to walk me through the process and allowed me time to ask questions.
Every person at Caliber deserves a pat on the back. I'm thoroughly satisfied!
First off I'd like to say this was the most friendly fast service experience I have ever had Jim Dial ( professional , great listener , reassuring and energetic ) and Joshua jennison ( on point , attention to detail and understanding professional) were super amazing just made all my worries melt away Garrett **** with enterprise had everything ready to go and got me into a car to fit all my kids they even helped me with my car seats ! These guys rocked! I'll be referring all my friends if they ever need a collision repair to come to this location! Thank you so much guys at the NRH location... Oh and P.s even the Receptionist was super sweet !! Ever thing was perfect! Even when I got my jeep back it was washed and detailed !
I got my truck back prettier than next years showroom shine... Everyone there was very kind and helpful, and did not seem to mind when I would call to check up (even though I am a bit crazy).
I want to thank caliber collision for an easy and non stressed experience. 5 stars
Every step of the way was great. I love the way I knew what was going on the whole time.
Job well done keep up the good work guys
My only complaint was with the status of the update I found that I had to call to find out what was going on or what was with the website was not correct by the status of my vehicle otherwise I think that once I had a chance to talk to someone they kept me informed and they took care of my car and he looks great
I took my SUV to your shop to repair the rear left quarter panel, this repair was being filed under another person's insurance who hit my SUV. The person doing the estimate said he would also write up a separate estimate for a small scratch on the right side which was unrelated to the accident and call me to let me know how much and if I would like to get it fixed. There was never any communications attempt to reach me to let me know about any estimate until the vehicle was ready? I would of like to have known how much the small scratch would of cost and probably would of had it repaired.
2nd time we've used you. Both times very satisfactory. Car rental setup is great too.
The front light on the car is out and the front end has a shake. When the car is in reverse it makes a word sound.
Matthew was truly genuine! You don't find that too often anymore. Thank you, Matthew for your updates, your kindness, and for just being an awesome person! I look forward to doing business with you in the future.
Jim was so accommodating I could not have been more pleased with the service. He kept me imformed at all time with the progress of the repair. He is a asset tofor the company. He made me feel like I was the most important customer the company had. The front desk personal was very friendly and nice. Thank you for having employees people feel they can trust. I would recommend Caliber
to my friends. Sincerely Elva L
Vehicle Make : Volkswagen
Everyone has the best personality from the moment you meet the secretary to every one you come in contact with. They are patient and make sure you understand exactly what they will do and make sure you understand what you will be responsible for and why.
Steve Blackwell was very helpful and kept me informed throughout the whole process. The front desk staff was very helpful as well and were quick to help me with any questions. It was greatly appreciated! :)
My representative Steve was fantastic, was very helpful, insightful in regards to any questions i had along with the rest of the team i delt with.
Vehicle Make : Mitsubishi
You didn't awesome job.
Professional, courteous and interested getting me back on the road with a quality repair in a timely manner. Two thumbs up!
Special Thanks to Megan, Steve and Omar!!
Steve was great. They did an awesome job ????
Went above and beyond for me. Thanks!
He went well beyond what was asked of him. We are so greatful for all the extra things he did to make our car look great. She may be an older car but Steve treated her with great respect. Thank you so much
The repair took entirely way too long,especially for a company that does this for a living.
Excellent service all the way through. All the way from Megan who answers the phone to Steve who made this experience stress free. Thank you and your team for a great job.
I will definitely recommend everyone I know and thank you
I felt I was kept up to date with the process.
Thanks to Steve for keeping me updated on delays that were not in his control. I appreciate him keeping me informed through the process. The work done was great!
Thank you for helping me through the process and fixing my car. It looks great!
I appreciate you keeping me up with how things were going and calling me when necessary. Great service and very kind and professional.
Excellent service in every way!
I was told that my repair went through a quality inspection. When i picked up my vehicle, there is a good size fish eye on the paint. How could this have been overlooked when it was quality inspected? I would like to have this issue fixed, but don't want to deal with more days without my car. You had my car for 2 weeks and I am not completely satisfied.
First i got a wrong estimate and later got a high estimate on my service
My advisor Steve as well as Megan the receptionist were both GREAT!!!! My expectations were definitely succeeded!!!!!! Thank you all kindly :0)
Very pleased with entire experience!
Very professional and the customer service was impeccable. I like the brochure that had contacts for all the partners I worked with.
Every detail of my repair experience was as pleasant as possible; from Meghan answering the phone on my first call to Jim handing me my keys at pick up. The communication, including phone calls and texts, were wonderful at keeping me informed of the progress. I felt like they really cared about my car and I was the only customer they had.
Having Enterprise at the same location is a great and convenient perk.
My little sports car looks like it has never been hit and is as beautiful as it was pre-wreck. Caliber has fixed two of my vehicles. If the service continues to be stellar you have a loyal customer for life.
This experience was over all great. I was in and out in less than 3 days, plus you guys made it a breeze when it came to paperwork and a rental car.
I will always recommend this auto body facility to my friends and family.
My car is less than a year old and y'all had it looking like the day I bought it again! The customer service was excellent as well! Thank you!
Vehicle Make : Land Rover
Steve was outstanding and kept me informed every step of the way.
I wasn't expecting such a warm welcome and smooth process. They took care of my quickly and individually. My vehicle looks great and the repair time was quicker than anticipated. The rental process was smooth. They were very caring. Definitely a golden experience.
The staff is great. However my I'm having trouble with my door opening after repairs were made to it.
I really appreciate the kindness and courtesy I was shown. Caliber Collision was great to work with, and I would definitely recommend them.
I'm so great full for the work that was done & your team kept me informed as to what was going on. When I saw my vehicle, to my surprise I loved it because it looked like it did when I got it off the KIA lot. Thanks again so much .
Barbara & Jerry ****
Very surprised by the speed in which the repaire took place.
The quality of the workmanship. How pleasant all of the staff we interacted with were.
Thank you for a great job!
PS remember we had to pay a deductible!
I was updated about what was going on with my car. The service was very fast and done well! All staff were very friendly.
I was very pleased with all the work. . Also I very impressed with the fact that one of your associates stayed after hours on Saturday so I could pick up my truck
Very much appreciated the updates
Completely satisfied with the customer service and the professionalism
Extremely impressed with our experience. From the geico rep to the repair tech. Even the enterprise guy was great. Quick service and quality work.
It was an incredible experience from start to finish - the Geico people, the car rental people, and the Caliber people. They did a great job on my car. Thank you sooooo much!!!!!
Very customer friendly! ! Willingness to make sure totally satisfied.
They did an amazing job!!! Will refer all of my family members and friends!!!
Took good care of me in a miserable situation
I don't know how you guys could do it any better. Thanks to everyone.
Very quick and the car looks great. The biggest impression was when, because if my hectic working schedule, someone drove my car out to me and picked up my rental car. That was true customer service.
Bed rails were clear coated but not painted. Clear coat over previous scratched and worn paint. Paint flaw over rear panel ding.
Very good experience. Excellent customer service, repair quality, and timeline.
The work was completed when promised. Very nice people. My car door looks like nothing happened to it!
Robert Brown is the greatest customer service agent of all time!
Steve did an excellent job helping me and keeping me informed all the way through.
Second time having repairs completed and the staff is always friendly.
Very helpful and quick as well as good body work.
Every one was extremely nice and I like how Robert kept me in the loop everyday on the repairs on my suv
The technician that worked on my car was amazingly helpful and kind. My car was repaired quickly and the front office lady made sure all of my rental car needs were taken care of. I will definitely return to this shop.
Steve handled everything very quickly, efficiently and politely. My car came out far better than I had anticipated, this being my first time. From now on, I will be taking my vehicle to Caliber for body work.
Robert, the guy that handled and took care of everything for me was awesome! Lived up to everything he stated to ne up front, such as cost, text updates, call, and time frame. To top it off robert has a super personality! Do not want to have to come back for obvious reasons, but if anything was to happen to any of my vehicles this is where i will come!
The company did another excellent job repairing my vehicle. Thank you Caliber Collision for a job well done!
I appreciate their fast and high quality work.
All involved very professional and courteous.
It was great, quick fast and easy!
When my vehicle was in an accident it was on the date it was purchased one hour after the purchase this is the worst case scenario I'll however Robert at the North Richland Hills collision center made the experience amazing for me even though it was a bad situation he was there every step of the way ensuring me that he was going to take care of me he has fantastic customer service.based simply on his customer service skills I will gladly suggest caliber to anybody
I had an extremely positive experience. From the moment I walked in and was greeted by a Caliber representative and a geico representative. They explained everything that would be happening with my repair and answered all of my questions. My car looked great and I was able to pick it up at the time promised. I would definitely recommend them.
The repair was completed in one day, so the service is excellent.