The staff and collision repair team were extremely courteous and informative. I received constant updates on the status of my car and the repairs were completed quickly. My car looks great!
The team is really friendly and I love the status alerts thru text message.I would definitely recommend others.
Awesome the way they kept you posted on how your car was doing... finished my car 3 days early and polite and professional
Repair technician was excellent and patient with me picking up my car minutes to closing time. He explained everything clearly that was done . He was a joy to tLk to from start to finish when I initially brought car in until end . Entire staff was friendly
Vehicle Make : Volkswagen
The car looks better than before
I love the idea of being updated through the whole process .
I received a call as soon as the car was done and The car look great.
There were still scratches on my car when I picked it up for repair after it was in the shop for 6 days. I was told that the location would reach out to me this week to set up a same day repair. It will be a week tomorrow and I have not heard from anyone. I will be calling today.
I have had to use Service King three times within a years.They are always very friendly but professional . They have always got the job done in a timely manor & have always done excellent work. I have recommended them to several people.
You was fantastic kept me informed every day and I appreciated that and I got my jeep back earlier than expected, I will recommend you all to everyone I know that needs repairs done.
Thank you Service King for doing a fantastic job! Special thanks to Joe for following up several times a week to let me know the status of my Buick's repair. He answered ALL of my questions and was only a phone call away! I will definitely be returning to Service King and recommending them to my friends and family! 5 out of 5 stars!
Truly, service king and Laura did a fantastic job..
Their customer service was excellent
I was kept well informed as to the progress of my repair and it was completed on promised date.
Vehicle Make : Oldsmobile
Everyone was super friendly. Estimate very clear and workmanship was excellent and timely. Even sent someone to pick me up to get my car back. I would definitely recommend service king to anyone I know that needs collision work done. Thanks for your great service.
The entire team in the office is extremely polite and understanding. Extremely knowledgeable as well, I am a gearhead. A car guy to the bone, gas runs in my veins. I don't just hand out my 1994 caprice to anyone, as it's a family heirloom.
I brought the car to this service king, even though I live in aurora Illinois because I have seen Darren's work. He took time before, and after, the repairs to go over the vehicle and quell any concern I had. This location made me feel like they truly cared about the car, and that it wasn't just another paycheck.
Excellent job, thank you.
Excellent service. Great communication. I appreciate the care that was taken to service my vehicle.
Sure, I picked up my car tonight in the dark it looked great. It was cleaned inside. The explAnat ion of the wOrkney was very detailed.
Sandy and Lardem5 were great especially Lauren who kept me informed on the status of my car.
Thanks, you will have my recommendation. I cannot hardly wait until in the morning to see my caresume.
Rev. Dr. A.(Arzrow) William. Staten Sr
I'm very pleased with the service. I'm totally satisfied. Thank you.
Everyone was very professional and did a great job of making sure things were done right and correct. They worked with me on getting my car back in short time frame right before the holidays. Would recommend service king to anyone that ask.
Service king did a great job
Everyone was really helpful and friendly. They did great work.
I need to take my car back due to damaged caused at the site.
Great job. Did the job in a timely manner and Lauren kept me up to date the whole time
Great experience and service.
I really appreciated that Service King kept me informed and everyone was very polite.
The car looks fantastic! Thanks for a smooth experience.
Very professional, and took great care of my car. I've done business with this company before when they were Riverdale auto. I would definitely recommend this place to my peers.
The whole Service King treated me with respect and performed excellent and fast work on my vehicle. I will be sharing this with friends and family. Thank you
Completed on time and exceptional communication!!
Will HIGHLY recommend SK to those that need their service!!
Very helpful, friendly staff who kept me well-informed on repair progress.
I felt very comfortable that the repair of my vehicle
was in professional, competent hands.
Thank you, Service King!
They did amazing job and they work fast on my car!!
My car looks like brand new! Joe was great with his updates!
Yes, great quality service.
Great job done quickly. All nice people to do business with. Will recommend to anyone.
Great service. I loved the way Joe called me regularly to deliver status updates. That really impressed me.
I'm really happy with the repairs
The wait time to get my car fixed was very short. The car looks great.
Good Job!! Would recommend.
The team was very courteous and professional especially Joe, the one who was repairing my car. Even though they sent me a automated text giving me the status, Joe would call me personally and kept me well informed on the status of my vehicle and assured me that everything was going as planned. By him doing that I felt at ease and wasn't worried. When I picked up my car it looked just like.it did.when I bought it. I am very satisfied with their services.
The work you did on my ford was 1st class I wi will recommend service king to everyone I knoknow you guys did a great job your team wwas professional on every level from beginning to end and the updates were out ststanding.Thanks for a great experience.
Everyone I met were pleasant and helpful. Kept me informed about status of car repair and when finished.
Vehicle Make : Volkswagen
Very nice people and very professional and would recommend them to anyone..
Vehicle Make : Mitsubishi
very friendly and thoughtful group. updated me on everything that was going on. very clean facilty. Repairs were done as promised. would definitely
recommend Service King to anyone needing collision
work. Thank You SERVICE KING!!!
My service experience was excellent.
I have no complaints
Staff was very nice and my car was ready as planned
I like how they kept me posted on the service process by texting me.
I liked it better when they would send a photo of the step by step process
Overall Service King is great
Go out to our car when picking it up
Service King is very professional and get the job done efficiently. I love that my technician Joe Di Cicco from the Chicago Hts, il office notified me and kept me in the loop every step of the way. He was very professional! I'm glad I brought my car to them and wasn't worried about a thing! Thank you Service King!! I recommend your service to all who will need your service.????
They were very accommodating, especially when I asked to have the car ready early because I was going out town.
I would definitely refer my friends & family to service king.
Sandy and Joe were great! They were extremely professional and kept me well informed on the progress of my vehicle. They even finished 5 days ahead of schedule. I would recommend this Service King location to anyone!
I was thrilled with Joe, Sandy and Brian. They made me feel like the most important customer that they had ever had. I'll certainly do business with them again.
I was greatly satisfied with the work that was done on my car
The work was excellent. They kept me inform during the process and also met the time frame discussed when I dropped my vehicle off. Also, the staff was very courteous and professional.
The entire team was very friendly. I really liked the text message updates.
Joe was very prompt, knowledgeable, and professional. Definitely a job well done.
Vehicle Make : Volkswagen
Excellent work, completed sooner than I expected.
THIS WAS MY 2ND REPAIR JOB DONE AT SERVICE KING. I'VE ALWAYS BEEN SATISFIED. THANK YOU FOR DOING A GOOD JOB BOTH TIMES.
Everyone was very helpful there... Great team work they even let me leave my rental car for pickup by enterprise when I didn't have a ride home.
The Service King Team did another fantastic job! Many thanks to Brian for his superior customer service!
Everyone really nice! And I loved their job
The whole crew did a fantastic job. The paint matches perfectly
Great workmanship. Finished as promised.
Very good and fast service
Phenomenal Customer Service! Joe is extremely knowledgeable and skilled in his field and patient. I appreciate that he takes time explaining and listening to his customers. Sandy is awesome as well and works hard to ensure the customer is satisfied. I give this location the highest degree of accolades for their supreme customer service and dedication to customers.
N'Kyenge Ayanna Brown
Everything was wonderful! SANDY did a great job and made all aspects a pleasure with her professionalism! I will recommend Service King to my friends!
I'm very pleased with the work you did thank you
Great customer service. Professional staff. They kept me updated on the service being provided. I had communication with Joe,Sandy and Brian. Will definitely refer others.
I was very please with the service I was provided. They communicated well with me throughout the whole process and my car was ready when they said it would be.
You guys were above my service expectations thanks for your kindness as well as my services.
This is the kind of service my parents and grandparents gave years ago there best
Good work and quality customer service
My vehicle started at Crete because it's close to my house and they weren't able to accommodate the time due to work load. When they informed me that it could go to Chicago Heights, I was okay but I was in for pleasent surprise! Chicago Heights staff was very tentative and courteous and especially during this time and I appreciated that. The text messages were also very helpful however Joe would follow up with a call to share what a text message couldn't and that made my experience even better. GREAT CUSTOMER SERVICE!
From beginning to end the service was professional and courteous. We were informed often about the status of our repairs and the finished product looks excellent. We are very pleased .
Very professional service, would recommend this business highly.
The car was done sooner than expected!!! That was great!!! And it looks perfect!!! Thanks!!!
Polite team quick and appears to be efficient service.
They did an awesome job and in a timely fashion.
I would definitely recommend and use your services again
I dropped off a mess and reclaimed my new car! Fast and courteous service.
Joel was outstanding with the service of my car
I would recommend service king to any of my friends.
This was my first experience with service king. I was very pleased and appreciated the daily updates.
Everyone was very helpful and my car was fix and ready in a week that was great.I would recommend service king to anyone and would use them again
Vehicle Make : Mitsubishi
The professionalism and genuine concern taken by the entire staff was just great! Thanks for your service.
They did a very good job, and kept me informed of the process.
Awesome job. Everyone is very friendly. They go above and beyond the job.
Very satisfied with everything and everyone from Service King
I know someone hit me to bring me In but I will come back to Service King for my car and future car needs. I will also tell people of my great experience and how wonderful my car looks.
They did a very great job. I was completely satisfied with the staff. They were very prompt as well.
Would recommend them to others
I loved the frequent updates on the status of my repair job. The workmanship is excellent.
Your staff were very professional from beginning to end. Thanks for a good experience
Everything is good but I do have to call back because I believe my tent on my back window was scratched.
I am completely dissatisfied. Workmanship is poor, bumper does not line up, many days late, and I was lied to repeatedly.
Vehicle Make : Volkswagen
The service was outstanding!!! I would recommend them to friends and family
Impressed with joe and his and service attitude
Brian & the office staff are wonderful to work with. Work was done well in a very timely manner
Job well done. Fantastic customer service.
Very professional. They do great work. I highly recommend them.
Excellent service and very caring staff
Excellent customer service! The staff are very nice and make sure that every thing pertaining to your vehicle has been taken care of . They do a great job of keeping you up to date on progress of work on your car as well
They all were considerate, informative, and helpful. My car looks great too!
I never trust any other repair service for my vehicles. Love the constant communication and text updates...keep up the great job!
The up to date text messages about how the repairs were going.
The entire staff was very professional and extremely nice. Joe kept me updated via text and phone calls. They're the only collision repair shop for me and my family. They're the best.
Everyone was great except for Monica. She was very rude and failed to communicate effectively. For someone who works in the customer service industry her demeanor, attitude, and tone were very negative. The day I expected my car to be finished, she called me to inform me my parts were ordered. When I explained what the expectation I was given, she told me "I had to realize my car wasn't the only one there." It was so much that my car wasn't done, I understand being overwhelmed with unexpected business, it was more how she said it. Every time we spoke on the phone, she spoke over me. I chose Service King, because I worked at Enterprise and know that my car would be repaired far beyond my standards. Monica was not what I know the service to be in this establishment.
there is one thing in my opinion would be a nice touch to the customer repair experience. before paying and signing paper work the service advisor or staff member should show you the car for inspection of repair as a courtesy for your approval in my process I pay the bill sign afterward just given my car key and the staff pointed to where the car was and said goodbye
The personnel were very professional and courteous. Superior workmanship. I would refer my friends to Service King with no hesitation.
Greatly appreciated!! ????????????????????????????
Great workmanship,and communication.
The service was impeccable, everyone involved with the repairs where friendly and professional.
The service was excellent the people were excellent in the timing was excellent I would highly recommend anyone that need repair to come to service king
Excellent service and very nice people.
Good service. Personnel was very professional and assisted in getting car rental.
You do excellent work. Also you cleaned my sub inside and outside. This the best repair that I have had. THANK you again.
Great job and the text message updates were appreciated.
A job well done and in a timely manner. Thanks for your service.
A very good job completed in a better than expected time. The status updates were appreciated.
Will never use your devices again. It took a month to even get an appointment and then took 3x as long as they originally said to complete. Overbooked, understaffed. Disappointed customer to say the least.
We were kept informed daily of the progress. Staff was very polite and helpful
My car was held at the facility for a week after my appointment before work began. I was given an estimate of 3 days for repair, but it took more than 2 weeks.
Enjoyed being notified daily about the progress of the car.
Great job. I really liked the tested updates about my cars progress.
Service was great. My car looks wonderf - the work is fantastic.
Service King turned a negative incident into a positive experience.
Thanks for the great service.
I would recommend you to anyone I know.
Way to go.
Great job.. My car looks new again.
They were very pleasant and professional.They did a great job on my car inside and outside!! Thanks so much Service King.Work well done!!
Very professional people , they keep me updated with my car. They did a very good job with my car.
Everyone there was great. Joe kept me up to date on the progress. Everyone was very professional. I would highly recommend Service King!
I highly recommend getting your vehicle repaired here. Quick service and very professional.
The customer service was excellent and the actual body work was phenomenal. I am very pleased with the work and would highly recommend the services.
Nice service. Car wash & vacuum job was s very nice touch. LOVEd the text message updates.
Did great job. Sandi and Brian were very friendly and helpful????
Thanks. Will not hesitate to recommend you to others that I know in need of auto repair.
The staff is always nice, friendly, and make sure things goes smoothly. The quality of work is was well appreciated and I will definitely recommend my family and friends to this location.
Your service is unbelievable. You made me feel like family. You guys are the best, providing the best of service.
Much thanks to all of you. David
Yes I can say that joe and sandy went above customers service with me. Joe kept me updated on my car and Sandy helped me when I was out of town by getting me rent a car . I have to say I was very pleased with the service I received.
Everything went so well, my car looks like it was never damaged. I am very satisfied. Thank you again!!
Excellent customer service. Would recommend Service King to all my friends.
I like how the team, makeep people feel like they really care.
Outstanding service. The people there were extremely accommodating. And the workmanship was outstanding.
The text updates I received on the status of my car were wonderful and great PR. The staff were professional, knowledgeable, courteous and helpful. The repairs were great and my car was cleaner than when I left it. If I have any issues in the future, I will go to Service King in a heartbeat.
My car looks awesome. Service King did a great job!
It ended up taking a few days longer than expected. However, I was given a discount for that without even asking which was greatly appreciated. The repairs look great!
Great work done took the time to do it right and did a fantastic job very satisfied will becoming back and referring others
Top notch service , flawless workmanship and helpful staff.
Great work! Looks good! Thanks again!
Riverdale did a great job. The body work looks fantastic and my car was definitely cleaner inside and out when I picked it up than when I brought it in. Greatly appreciated!!
Looks good, but I was overcome by the paint fumes and had to jump out of the car and vomit on the way home. I suggest you air the car out after a paint job or warn customer to leave windows open for a couple of days. Thanks, again, it looks good!