Matt did a great job with keeping me informed on the readiness of my car. He did a wonderful job with going over and reviewing everything with me. I was 100% satisfied!! A
Vehicle Make : Mitsubishi
I appreciate the follow up and consistent communication on the status of my vehicle. Great service!! Jesse, you're awesome too.
Vehicle Make : Mitsubishi
Quit the text updates. They were never accurate. Phone cals from the customer service rep were all that was necessary. Rep. Matt Murphy was excellent to keepe informed.
I'm a faithful customer I know when I need service king at any giving time
I can depend on them to be there at all times without waiting for adjusters or getting me back on the road as soon as possible time is so important to service king , once you go there you always leave there feeling and knowing you have made the right decision everyone is very polite and they also make you feel like family. I will never trade you guys in for anyone thanks so much for your hospitality you guys kept in touch every day by texting me keeping in touch with how thing was coming along I thought that was awesome you guys are the best
Mat is Excelnt he is Excelnt. If there Qushns call me ****-****-xxxx
I truly appreciate the care and professionalism of everyone at the Alsip location. Matt keeping me updated during the entire process was invaluable. Thank you to everyone at Service King.
Very thorough and as described
Fast service, made the experience super easy to do no hassle and updated us the whole way
Thank you for texting me every day to keep me up dated
Have not been able to view repair work yet.
Very accommodating and great survive!
I am very satisfied with the repairs I had done at Service King I would recommend it to anybody and my friends
The manager Andre has excellent customer service. I would recommend anyone going to his shop. Car looks great.
Timely service and exceptional customer relations.
From the time I brought my car in till the time I picked my car up all of Service King employees involved with my care were both courteous and professionals. When picking up my car they went thru everything that was done to my car. Excellent job. I would with no hesitation go back to this Service King location without any hesitation. They made me feel like I was their family. That is a wonderful feeling. Thank you Service King for doing a Wonderful job on my Subaru and keeping me updated with what was going on with the car. Thank you.
Very fast excellent and friendly service
I am very satisfied with results. Keep
Up the Good Work .
Looks great and nice to do business with????
Luis was very helpful; everyone I spoke with at Service King was great! Clean office. My only comment is limited parking but that is a small thing. The car looks great, I wish it was done sooner, but Luis explained why it took some time; damage under the dents was also repaired. Thank you so much!
The service I received was wonderful. The fact that the work was completed 6 days early was an added bonus. I will highly recommend others to Service King.
Jesse is quite possibly the nicest guy! Always knew who I was when I called and had exact updates on my car. He also called to let me know what was going on! Give this guy a raise. Best service I've ever had w anything car related! Thank you so much!
Everybody that I dealt with at service king was nice and polite and I feel that quality work was done.
I truly enjoyed my experience. I was informed ever step of the way with the text messaging app that sends updated. Also Luis was extremely helpful as well. He let me know my car was in good hands and asked if I had any questions. My car was returned to me and it looks brand new! I would recommend service king to anyone in need of repair.
I have to return for corrections.
Great service. Great workmanship. I especially like the updates by text.
Jesse was amazing and his customer was far beyond expectations.
Quick quality friendly. Thank you
Lights not working. Right back up light not working when I picked up the vehicle. Very poor quality control. Need to exceed the customers expectations. This was not done.
Completely happy with the services rendered at your place of business.
Prompt and courteous is how I will remember the experience at Service King.
I will gladly recommend Service King for collision repair services.
Jessie was terrific. Highly recommend!!
Please do not try to send me to another set ice king center when I chose you for convenience.
My car was ready before the estimated time and the work done was exceptional.The staff was very friendly and kept me informed throughout the process. My car was also spotless inside and out.
We want to compliment you on two outstanding employees we had the pleasure,to work with, Luis Caballero and Jesse ****, service advisors. They are excellent representatives for Service King. They took the time to explain. The process with us and followed through to patiently answer all of our questions and address our concerns. The work was completed in the expected time frame and our car looks new again. We would select Service King for future repairs. Please pass along our thanks to Luis Caballero and Jesse ****, they made the experience a good one.
Call center be in closer contact with shop
Awesome staff, great work!!
Luis is always very respectful and knowledgeable. He makes you feel like a friend instead of a customer. We came back to this location a second time when our car was hit again because of the service and awesome customer service from Luis. We recommend your place to people we speak to because we like the job that gets done on our car but also because of the way we are treated by the staff. You don't find that kind of service to often these days.
Repair was completed ahead of schedule and the shop was in contact the whole time with updates. My truck looks beautiful! They went above and beyond for us. I would and will recommend Service King to everyone.
Service king did an excellent job on my vehicle in a timely manner I am very satisfied
Vehicle Make : Mitsubishi
Very satisfied with the work, time frame, and especially great staff at Service King!
I love the dedication they took to get my car fixed quick. Also how they took the time to inform me of everything done to my car every step of the way. Great experience.
Luis was just awesome. I loved the text message updates and regular phone calls. I never had to question whether my repair was going to be completed or not.
Luis was great and kept me well-informed with rheprogress of my vehicle. Great job!
You would be my first choice if I ever needed it in the future. Thank you
thank you for taking good care of my car. Casey did an awesome job on my car, I couldn't be happier.
We were satisfied w the repair and service
The service and my entire experience with Service King was great.
My looks good like nothing happened but the mirror that was broken was replaced with a manual one and that should have been said ...but I'm goood thanxs guys
The car was finished ahead of schedule and fortunately we were available to pick up the day it was ready. Car looked beautiful and ithere was a small concern that they resulted at pick up that turned out to be just a tire pressure issue unrelated to the repairs. The staff was friendly and personable. I hope to never need these services again, but if I do this is where I'll be going to. This is my second car worked on here and i highly recommend them.!
Quick service and loved the texting updates! Thanks so much!
Fast and informed me well. Thank you!
The repairs to my vehicle look great. Turnaround time was very impressive. Staff was very courteous & knowledgeable. The receptionist was helpful over the phone before, during, & after my service visit. And it was a pleasure to work with Luis (service advisor). He kept me informed throughout the entire process & addressed all my concerns. It was so refreshing to see employees work together to meet the needs of the customer. I would definitely recommended this location/company for any vehicle repairs. The working relationship with the nearby car rental entity was a pleasant surprise.
Process was very fast. I enjoyed the update texts!
The workers were awesome! Very friendly and kept me up to date on my Honda. The repairs were perfect. The car was cleaned and really surprised me. Thank you so much. I will surely spread the word about my experience!
Very happy with the repair.
Vehicle Make : Volkswagen
Everyone was so helpful and nice! Very happy with the results!
My truck was done before scheduled. That was awesome. Everything was taken care of. Very courteous staff. Thank you very much
Great, fast service. Excellent communication. Thank you!
The work was great the car was filthy and we now have to get it cleaned in the interior
Thank yous so much for your hard work and dedication for fixing up my car and making it look new all over again. It was well worth the wait!
The staff there is very very nice everyone kept me updated until I picked up my car I was very pleased with the whole situation I would recommend them to anybody
Andres and Luis and your staff were professional, courteous and thorough. They explained everything and repaired my vehicle quickly
Luis was great- he should get a raise.
Thank you for the great job. You all work great and fast. Thanks for the updates on every update as how the jeep was coming along.
The car was finished a day early
Luis was great. Always kept me up to date and the work he did was excellent! I would recommend him again to anyone.
U was very pleased car was even washed n waxed.
Very professional and courteous service, would definitely use and recommend SERVICE KING to family and friends
The were very professional and made sure to answer all questions. The repairs were done in no time. I would definitely bring my car back there again
Please make sure that communication is clear and concise.
Im glad service king has a high standards
they work off of.Andre and luis kept me well
informed what was going on with my car.
I would tell other people about my great
Your customer service is unmatched! Your employee Luis, stayed in contact with me regarding the status of my vehicle so I was never left wondering! Great job
Love the location and professionalism.
Yes everything was fine but sometimes they can go above and beyond and just do a little extra for the customer but overall they do an excellent job
Service King was great. Kept us informed on the progress daily. Luis was very professional and informative. Would highly recommend your company. Thank you!!!
Job well done! Very satisfied & greatly appreciative! Luis Caballero did a great job! Thank you Service King!
I was very much pleased with the work Service King did on my car the experience was excellent. They have a customer for life thank you so much
Job well done, I appreciate your professional acumen and courtesy
Luis Caballero was very professional, friendly, and thorough. My car also looked brand new after being repaired and painted. Great job!
Vehicle Make : Volkswagen
LUIS@ALSIP LOCATION GAVE TOP CLASS SERVICE
Appreciated frequent updates and when to anticipate completion
Very polite and helpful team of people ,A 1 quality work I was very satifide with the work done,Good job keep up the good work.
From the moment, I came in for an estimate on damages, there was a spirit of "I'm at your service," of honesty, of professionalism, of respect.
Then, when I was waiting in the office area, Suzanne, Luis, and general manager, Andre displayed degrees of collaboration with each other that spilled out in comprehensive reassurances that excellence in their work is a basic ingredient in their full service work.
My brother, Steve & my nephew, Steve have trusted
the people who manage & who work so graciously & so capably for years!
This Alsip location on Cicero is unequaled!
I couldn't be more grateful.
Mary Ellen O'Dea, OP
On time service and support
Good job, great customer service and kept me well informed
I li. ke the updates on the vehicle, it helps
to know the updates.Also the promise date was met, it help for scheduling for work
They were very helpful and kept me informed of the progress on my car.
My truck was ready early.
The service was professional and prompt. The progress was shared daily in a delightful text message.
Very welcoming & friendly. I like the daily text updates. The body work was perfect. Car looks great. Thanks ServiceKing!!
Everyone was extremely helpful and the repair was completed in less than half the estimated time. Job well done
Very professional team. Customer service was excellent. The Service King team sets the bar high on creating value to its customers. I work for a large corporation that is dedicated to protecting our country and allies. It's all about performance and customer service. This was a breath of fresh air. Your company has a best in class model for best practices. Thank you again and I wish your team great success.
Karen & John Kocich
I am so glad of the service and Joe Collazo was the person who received my Nissan Armada. Joe answered all my questions with a very nice attitude. When I went to pick it up my car other nice gentleman,Luis explained me everything about the warranty and that was in SPANISH. It was wonderful . Thank you I am Highly satisfied.
Vehicle Make : Volkswagen
Very nice work, professional staff.
EXCELLENT repair work
OUTSTANDING customer service
Love the updates all through the process!
The service you provided was absolutely phenomenal Casey is a very good service tech
Work was on time, early even. Car was clean, inside and out at pickup. Quality of work was great. Thanks!
l have another job to perform on my car I will have service King perform the job in in the near future.
Good service and nice people. I like the fact that I was informed constantly about the work being done . Thank you
Very professional staff, kept me well informed Work completed ahead of schedule.
They did excellent work on my vehicle. Andre was very helpful!
I appreciated the frequent text updates and my car looks great.
Car was fixed and ready to go inside of 24 hrs. I would've thought it would've taken much longer. Establishment was very clean . Staff was very professional and courteous. Staff members were very knowledgeable and explained to me and answered all of my questions in great detail. My car looks better now than it did brand new 2 yrs ago when I bought/drove it off subaru's lot. I'm very happy and would recommend them to anyone I know needing repairs on their vehicle.
The service was excellent!
I love that my car looks brand new. They did a wonderful job. I recommend everybody use their services. Thank you so much for fixing my baby.!
I am so pleased to get my vehicle back ahead of schedule. I was kept informed of the progress throughout the entire process. I will be happy to recommend Service King to all my family and friends. Thank you very much for a job well done.????
I love the finishing touch and how clean my vehicle was returned along with the damaged area being fixed perfectly. Thank you guys
My service was excellent they kept me informed on each day every time something was done to the car and I will I will return to you anytime
The customer service is excellent and had no problems answering any questions or concerns I had. Thanks everyone at Service King. And keep up the great work!!! I will be recommending you to all my friends.
Everyone was friendly and professional. Very helpful from the moment I had my car accident to the minute I picked up my car. My car looks wonderful, both inside and out! Thank you to all at Service King for returning my car ahead of schedule and for keeping me in the loop every step of the way.
I really appreciate the friendliness & professionalism of the employees. The repairs were done in a timely manner & very well done. I love the updates & quirky sayings! Last but not least Luis Caballero was extremely helpful & explained everything very well. Job well done & I'm completely satisfied! Thank you!
Luis was very good to work with at Service King
Luis and the entire team was courteous and very professional. Very satisfied
Best service ever, very professional and the work done on my car was perfect. I'm glad I went there with my car,
Everything was exelent. The staff of service King is very friendly, they always notify me of what they were doing with my suv.Im very happy with the job they did on my higlander. Great job Luis C.
I really appreciate the text messages that kept me up to date on the repair progress. I want to thank Luis and the team for a job well done.
Thanks for keeping me informed on the progress. Great job
I am very happy with the job done on my van. The service was great and I liked getting the text updates each day. It was nice having a clean car returned to me. I would definitely come back to Service King.
Service King made me, a senior feel very safe and secure working
Working with them, I would highly recommend them to others.
My car was fixed sooner then anticipated. They kept me in the loop every step of the way. All of my questions at drop off and at time of making the reservations were answered.
took a long time to repair.
Service King did a great job fixing my car. I have used them multiple times and would not hesitate to use them again.
Service King team was very professional. I received updates almost daily on progress of repairs. Which was awesome!!!! Received vehicle back as was quoted to me. Repairs looked good. Awesome customer service from both locations. Thank you so much. And my car is happy too ????
Truck looks great, thanks!
Thanks for prompt courteous service.Luis is an asset to your company,he kept us informed and did his absolute best.We would recommend your establishment to anyone we know.
Yes I was very satisfied excellent customer service
When picking up my car, it was covered in oceans snow, how does anyone check out the repair of covered with snow?
Even with the holidays they kept me in the loop and did a fantastic job.
Very professional and friendly and accommodating!
Excellent customer service was really impressed and very good job was done on my vehicle
Thank you for the wonderful repair work on my Toyota ...looks great...a big thank you to Luis Caballero for keeping me informed of the progress and a repair job very well done.
My car was very well taken care I'm please that it looks exactly how it was before it was repaired
Vehicle Make : Volkswagen
The Alsip Service King was knowledgeable and patiently explained their repair plan. The team provided regular status updates. This was greatly appreciated. The repair was timely and my car looks great. I would definitely recommend the Alsip location to my friends.
They take care my car nice way
They were late with returning my car. They did not repair the things they said they would????
My car looks great! Like brand new. I also liked the daily updates with the text.
Took way to long to fix minor damages.
Also tail lamp light wasn't working even though it was part of the repair.
Made appointment for estimate, had to call to find out what was up, made appointment for repair via 800 number when I took car in I had to return as they didn't have info.
Kind of frustrating, lack of communication and coordination.
Denis Ryan c/o Florence R
As expected, the team was great! I was called and/or text messaged every time there was a change in status, I stopped in to see the vehicle and was shown the progress each time. This was the best experience that i have had with a body shop or repair shop ever.thanks again Nick S.
Great service and friendly
I was hesitant because it was my first car repair, but I was recommended to you by my brother. I will say I was impressed by the professionalism when I walked into the door and had an employee walk me through the replacement process and explained the possibility of damage that could be underneath. I felt very assured and comfortable and also felt that I was leaving my car in good hands. The estimate of completion was on time, which was great. I was very impressed with the work, and was pleasantly surprised to find that my car had been cleaned inside and out... What amazing customer service! I will definitely be back for any repairs I need in the future and will be recommending to friends and family! Thank you and keep up the great work!
Vehicle Make : Volkswagen
Had a wonderful experience. Very friendly and helpful staff.
Service King offers very valuable service in addition to their unique notification via text messages to keep the customers informed of work thats being done on his/ her automobile.
I like all the texts telling me about the progress of my car
Staff did a great job with my car and delivered car when they said they would.
Vehicle Make : Mitsubishi
Continue to be as friendly,courteous and knowledgeable as you were.I gladly would recommend people I know to your business. God forbid I should have another accident. I definitely would use your services again.
The people that work there are so very nice! Made it a nice experience!