I was extremly satisfied. Gerry was the leader handling the repairs and all the guys that worked on my car did an especially good job to make my car look good and get me back in my car, on the road for the upcoming Holiday. Thanks to them I am very happy to have my car back.
You guys should seriously teach a class on customer satisfaction to other companies. From the day I first called your main office, to the day I picked up my truck I have never been more willing to fill out a customer service rating. The text alerts were spot on and always seemed to be spread apart at just the right intervals when I was wondering about the status. And my car was ready when promised and in excellent condition all around. I am recommending your service to everyone I know no matter what county they live in. You are worth the trip! Thanks again.
Very nice job can't tell it was crashed thank you
Caliber Collision ALWAYS has done a SUPER job for me when I've needed work done on my car!!!!!
Thank you SO much for the PROFESSIONAL way you handle the process!!!!
Everyone was super great! Really made the process.
I'm satisfied with your job, I will recommended to my fiends, isn't the first time with you, this is the third time use your service. Thank you very.much.
Great, consistent follow up and great work!
I was completely satisfied, it was a job well done and they managed to have my car ready before the original due date! Thank you
Thank you so much! I am very impressed by the quality of work on my vehicle. It looks brand new. Caliber delivers exceptional service and went above and beyond my expectations.
everyone very professional and pleasant. thank you for such complete service.
Very personable and kept me up to date every step of the way! Great place!
Appreciated the professionalism
Very friendly, fast excellent service! Thank you so much! I will definitely recommend you to anyone who is in need of your services.
The staff was friendly. The repairs look great and the car was ready ahead of schedule. Also, the car was very clean when I picked it up. Great experience!
Adrian Rivera was so helpful and has excellent customer service. Would definitely be back if needed.
Great job. Thanks for the nice truck wash
I am very happy with the results fast I am very satisfied was very fast thank you to all you caliber team
Very professional, excellent customer service, had my car finished ahead of schedule.
Very satisfied with the work done on my 2017 Dodge Durango. And with Andrew, who kept me updated on the progress everyday. Thanks Caliber Collision!
Job well done they kept me up to date on everything with the progress everything was done very professionally, I am completely satisfied with the work couldn't have asked for better treatment
Thank you Caliber Collision
We are very happy with te service
Excelente service and atencions
Very helpful every step of the way, thanks for such a great team!
Jerry was very sweet and to was a pleasure to do business with him. He went above and beyond and I am extremely happy.
Izaac was very helpful, had an amazing customer experience. Loved the fact that my car was fixed in just a couple of days. Thank you!
I truly appreciated the daily progress reports. The fact that my truck was completed early was a plus. I have now used their services on two occasions. I would never go elsewhere!
Very good experience. This is the second time I have used the Norco Location. I had a 2004 corvette a while back and it was fixed on time and paint matched perfect. This time was my 2014 Lexus. They kept me informed each sept of the way and was done one day early. Staff very professional. 5 stars in my book !
This was my second time getting repairs done on 2 different vehicles with in a year and both times they have done an excellent job. The process went smooth and they always kept in communication with me thru out the repairs. Keeping me in the loop thru out the process is great service in my book. My advisor/estimator Issac was very helpful and honest. I will recommend this repair location to anyone needing repairs.
Thank you to all.
I loved how they kept me updated on everything while my vehicle was being repaired.
Thank you Caliber for the outstanding service! A
The staff at Caliber Collison always friendly, professional, respectful and does outstanding repairs on time. Always.
Highest quality repair work and professional customer service.
Thank you to all the staff most specially to Jerry for the excellent job
AJ was thorough and updated me often. He cleaned my car and the repair looks great!!! Love Caliber. My only regret is that they don't serve fast food. :)
Very friendly great service very fast I appreciated the text that I got letting me know how my car was doing and approximately when it would be done and she's beautiful once again thank you very much.
Issaic did an amazing job, he has helped me twice and and both times my car was restored like new. Thank you!
Great communication and customer service. My car look great also!
Special thanks to Eddie who delivered my mini van and assisted all the way to the end. And answered all my questions. He is truly an awesoe men and I give him a five stars.Thanks Caliber collision and all your members.
You made my car look new again. I'm totally satisfied
Job well done. Thanks Jerry.
I was very happy with the daily updates on the status of our vehicle. Gerry from Norco, CA location kept us up date almost daily on the progress of the repairs. Very satisfied with his service and that of the entire team at Norco. Thank you.
Excellent service. Will definitely recommend!
Not repaired as described, explained or expected
Very helpful and professional staff!
Very professional and provided a beautiful finished product and listen to and explained all my questions and concerns
My Truck came out looking good. they just took way to long in my opinion... I was told 4 day but it really took 18 days. That was the only frustrating time I had but other than that, everything came out great.
This is my second experience in using Caliber in Norco and you are my first choice when auto repair is needed for me and my family. I am happy to recommend you to my friends. Your repair work is outstanding and customer service is excellent from your entire team that I interacted with was outstanding! Great job!!
Very efficient and professional will recommend and use again without any hesitation
Very pleased with your service
Everyone was so helpful and extremely nice. Thank you for such an amazing job done
Everyone was so nice. My car was delivered to me faster than expected and was beautiful inside and out. I would absolutely use Caliber again!! The Farmers rep was amazing and made everything go so smoothly with as little down time as possible!
Your team did a great job and Brian made my experience pleasant. I would highly recommend this location. Thank you!
Brian did a great job keeping in touch. He made sure I was completely satisfied.
I was very satisfied with the repairs done to my car it looks brand new. Isaac was very informative. He kept me inform every step of the way , thank you Isaac. I would refer any and everyone to Caliber
Great Customer Service. Prompt, informative and people there were above very helpful and courteous.
I needed transportation there and they graciously did that for me.
Thank you so much.
They did a great job. I loved the text message updates!! They also delivered my car one week early!! Thank you Caliber!!!
Very satisfied. Definitely would use them again.
Your associate, Brian or Bryan (I'm sorry I didn't get the spelling) was wonderful. He kept me in the loop, constantly updating me via voicemail or text, during the time of repair. I love the text updates and great customer service.
Great customer service very very very good at completing in a timely manner and good craftsmanship
I WAS VERY PLEASED WITH THE REPAIR WORK THAT WAS DOBE ON MY VEHICLE. I WAS ALSO VERY IMPRESSED HOW QUICKLY THE REPAUR WORK WAS COMPLETED IN SUCH A TIMELY FASHION. I DID NOT HAVE TO CALL IN EVERY DAY TO CHECK THE STATUS OF MY VEHICLE. I WAS WELL INFORMED BY ISSAAC AND THROUGH THE TEXT MESSAGING SYSTEM. I WILL RECOMNEND YOUR SERVICES IN THE FUTURE. THANK YOU VERY MUCH. I AM VERY APPRECIATED OF YOUR SERVICES AND STAFF. THANK YOU CHRISTINA ****-LUND
Good follow up with keeping us updated. Isaac was excellent. Overall including the receptionist was a job well done.
Great customer service. Everyone was nice and very professional. The text messages were awesome.
Really friendly staff and kept in contact to let me know how the car was coming along..
Everything done to restore my car which I'm really pleased with
There was a communication error but in the end my car looked like new again.
Great service, good customer service, all in avresonavke time .
Vehicle Make : Volkswagen
Great communication via text, was able to look at it when I got home at night so it was hard to see everything. Form what I can see it looks great. I will let you know if I have any concerns. Thanks for your professional care taken with my car.
Great service and they comunicated all my repairs highly recomend this repair facility to anyone
It kept taking longer and longer to be completed and I didn't always get calls or messages and often only found out when I called. When I did speak to people they were always very kind and courteous and the car looks great. Also something must have happened to my antenna during the work because now my radio only plays static.
Took a little longer than expected but fully satisfied
Issac always takes great care of me & my vehicle body repairs! I drive past several other body shops to get to Caliber, but the quality work Caliber does & the great customer service that Issac provides keeps me coming back! And I recommend Caliber to my family & friends!
The event was easy and went smooth.
You all were efficient, speedy and repaired my SUV beautifully. Thank you for your service and assistance.
Please refer to center manager Robert Leyla.
Fantastic job from the front office staff to the rep to the repair tech. I would highly recommend having your repairs completed by Norco Caliber Collison.
This was absolutely the best experience I have had!! Everyone was helpful and professional from beginning to end. Isaac kept me up to date with phone calls. I LOVED receiving texts on my phone also keeping me updated. Will recommend to anyone I know needing this service! Thank you!
I was given updates constantly throughout the process and seriously appreciate being treated right. My car is brand spanking new and just shines with new confidence. Thank you!
thanks for everything 10/10
I am very satisfied with the repairs. The car was spotless when I got it back and it runs great!
Great service, very timely...a pleasure to do business.
The customer service was awesome. Everyone from the receptionist to the person who was working with me directly had Pleasant demeanors and always seemed concerned about my needs.
Excellent service. Repair done on a timely manner. Issac was an excellent representative who went above and beyond in terms of explaining the whole process and keeping me up to date above vehicle repair process.
Great customer service from beginning to end. Friendly, courteous personnel. Jacob King extremely professional and helpful. Thanks for turning a lousy accident experience into an awesome one!!!
Fast and friendly and very professional
Jake was very professional in every aspect of the whole process. My van came back to me looking great and the repairs were completed on time as promised. The driver who picked me up at work to bring me to your facility was a very safe driver and we had a very nice conversation during the ride. I was very impressed with the whole experience.
Everyone was wonderful from the time we entered till the job was done. Very informative, polite & we were amazed at how clean our vehicle was when we picked it up.
The only problem is them opening at 7:30, instead of at 7:00 am, which makes it so much more easier to make it to work
Very fine job car came clean as if it come from detail shop GOOD SHOW
Fantastic job on the fender and bumper. It looks like it came off the showroom floor. My husband worked his way through school many years ago and yes even he was impressed with the color match.
Great job thanks to techs every one
The car looks like new and very clean in and out. I'm so happy Caliber met the target date promised! Thank you, Issac!
The hood doesn't seem to be lined up correctly with the other panels. Also the bottom plastic trim on the front bumper is loose and doesn't fit snug.
They were great at keeping me updated on the status of my car. They were always polite and helpful when I had questions or concerns. Issac was always friendly and helpful.
Customer service and quick fix time
Thank you to everyone who worked and helped out on my car. The receptionist was so friendly. All employees I came in contact with were helpful and friendly.
I was extremely satisfied with the work and customer service provide by caliber collision. Especially Henry the gentleman working with me throughout the whole process,
I like the way I was given updates on my car and when it will be ready.
Excellent customer service!
Good customer service and friendly staff. Thanks!
They detailed the inside too..A nice surprise..My car looks new again..Thank You...
Great Communication, excellent work done on car, excellent customer service.
Thanks to Eddie and Jake for a job well done. Appreciate the fast turn around. My Challenger looks great again! Always appreciate the friendliness of the staff. I will definitely give you a good review on Yelp! Thank you again...
You guys were just wonderful and the work was very good. I thank the dear lord that you were there for me. ????????????
Great experience. Very professional and friendly. Did a great job on my beloved car. They washed and dressed it beautifully and I'm very picky and it passed my standards! Great communication. I give Caliber Collision a 10!
My car looks like it was never in this horrible accident thank you Anthony Ortiz for your excellent work and any other men who were involved in the repair process. Janet O
Henrey provided the best customer service and ensured me that my Acura was in good hands! Thank you for providing me the best customer service Henry and I will definitely recommend this place to everyone I know!
I checked my car in on a Monday morning and it was repaired by Wednesday evening, they maintained communication with me throughout the days to let me know where the progress was and asked me any questions as well as answered my own. Very professional and friendly staff, Amanda at the front desk was very polite and Isaac let me know what would be happening while my car was being worked on. I would recommend Caliber Collision to friends and family if ever they're involved in an accident and need to find a reliable repair shop.
Henry was very helpful and appreciate him staying in touch with
There is nothing that can out do the professionalism conveyed by the people we delt with at Caliber Collision.
Isaac was excellent and kept me in the loop throughout the process. The front office receptionist/admin was especially nice!
Very satisfied with everyone that was involved in the process. Truck looked awesome,thank you
You exceeded our expectations in getting the car repaired so fast. Dropped it off on Good Friday late and your office staff was very responsive and in less than 10 days our car was done. Having our insurance carrier Hartford using you as a direct repair shop has made this claims experience for my wife very simple. Plus as the Insurance Agent for Hartford it will allow me to talk about the claim service to my clients as a satisfied customer.
Everything was nice, perfect since the first day I walked in. Very satisfied with
the work well done. Thank you caliber collision
Vehicle Make : Mini Cooper
Isaac was so incredibly helpful when it came to repairing my vehicle. Him and his teammates insured my saftey by going above and beyond by testing my tires and brake pads. They provided excellent service and I will always come back for further repairs.
Looks fine and was done faster than expected
"I can't get no...satisfaction!" That came to mind right away but I am satisfied with Calibers work a customer service. That's why we come back every time someone crashes into one of our cars...
My car looks great! Henry and his team took good care of it. Henry kept me informed, daily with what was going on with my car the entire time it was their. The Caliber team is really nice and gave great customer service. Thank you again.
Isaic & Jake were professional. I was kept informed on the progress of the repairs on my car. They completed the repairs in the timeframe we discussed, and Isiac was helpful in answering my questions. I would refer friends & family to Caliber in the future.
Completely satisfied and definitely professional, it was a great experience!
You guys are great.went above and beyond what I would have expected from a repair shop. I will recommend you to anyone. Thanks, I am one satisfied customer.
Thanks!! Very satisfied. Received update every day from start finish. Thanks to Isaac! The repair was finished with the date they promised. Thanks again! Job well done Isaac!!
Isaac made a negative situation a positive experience. Give him a raise for me!!! I hope not to be back but if I do I would choose Caliber Collison just for the Customer Service. Thanks again
Jerry was awesome had the car repaired really fast so we didn't miss our trip thank you!
Isaac was great! He kept us updated on our progress with the repair. Thank you to Isaac and the staff for taking great care of us!
We received great customer service from Jacob King and we would definitely recommend Caliber Collisions to our friends and family!
Communication and service was excellent at the Norco Caliber Collision Center thank you Jerry Ortego for your valued service. I will recommend your Center to other friends and family members. Thanks again, Kevn Lorenz
OUTSTANDING CUSTOMER SERVICE RENDERED BY JERRY ORTEGA. REPAIR WORK PERFORMED ON MY 2015 PRIUS UNDER HIS SUPERVISION WAS OUTSTANDING!!
Jerry did an awesome job assuring that I was satisfied with all the work done to my vehicle. Thanks Caliber
Two of the four sensors in the rear bumper are not secure and can be pushed in.
Service was good. A day later than scheduled. However that's not the issue.
This evening about 7:00pm or so I opened the tail hair to find white chalk or dust all over the plastic cover on the inside of my tailgate. It looks like someone tried to take off the plastic cover. This seems odd since the repair was on the passenger side near the cab.
I will be contacting in the morning.
I can't say enough about your business and especially Issac. If I ever need body work done again, I know where I'll be going. I will also recommend your business to family and friends! Thank you again!
Always kept me updated. Good job. Very satisfied!
Jacob King was a great repair supervisor. I was happy with all of the staff and the work on my car.
Isaac was wonderful to work with. He was patient with all my questions and calls. He was kind,considerate and professional. Amanda was wonderful to work with, too. I've already recommended Caliber Norco to my neighbor and will definitely recommend you to others.
You guys did a great job on my car and was done quicker then I expected. Great Work!Issac gave me constant updates and was very pleased with the service
Jake was awesome my tires were low
I like to thank everybody for fixing my car you guys did a great job keep up the good work all associates were nice keep me informed. Also want to thank Robert Leyba Center manager he was very helpful and answered all my concerns. My car was done on time thanks for being very Accurate Very satisfied
Jake was great and very helpful. Third time using them, and will continue to bring my business to them in the future.
Everyone was very helpful and the work was excellent. I am very please!
Everything was perfect! thanks for everything!
Very good and friendly staff. I will recommend Caliber collision to anyone.
I really appreciated the updates on my car's progress! Thank you!
Thanx for picking up part of rental but overall thought took too long to complete ie estimate 2weeks took over a month
I love the text updates and jake is really easy to communicate with, he made sure I was very happy with the service. Very nice guy!!
Everything was great. Jerry was very good about giving me updates.
Actually I was very pleased with our experience and would recommend Caliber wholeheartedly. However, I think the brakes need to be slightly adjusted.
Great work..in a timely matter...I honestly didn't think it would be done as quick as it was.due to Christmas and New Years...but my wife is happier.its her car...Thank You
Excellent communication with reassurance from Issac Mercado and my automobile wasdelivered one week ahead of schedule...
I was very pleased with the service, and my car repair.
Jacob and the whole team was great.
Very satisfied !! Keep customer well informed thank you
So friendly, helpful, wonderful people. I will recommend them to everyone in now that needs repairs. I just moved here and everyone was so great and kept me informed. Thank you.
Vehicle Make : Mitsubishi
The staff did an amazing job with my car. Everyone was friendly and efficient. They frequently updated me on the status of my car so I always knew what was going on. I was completely satisfied with the service and I would recommend Caliber Collision.
Very happy with caliber...!!! Job was done in a professional way.. Isaac always made sure to keep us informed ... Thank you
Excellent service from all the staff.
Issac did a wonderful job of checking some things after I had already finished. The time frame was exactly what I was first told.
A job well done!
Thank you norco CALIBER and Michel Henderson
Keep up the great work, good communication, good turnaround time, you definitely restored is to the rythym of our lives
My car took a little longer than expected but it was to insure the quality of the repair and I was kept very informed. My car is beautiful again you did a great job.
Isaac was very friendly and kept me updated at least a couple times a week, which I so appreciated. Super friendly staff and an overall exceptional experience after being in an accident. You worked with the at fault drivers insurance taking the hassle out of my hands, keeping me in the loop the whole time. ????
I just picked it up and drove it home, so I cannot give you much feedback. I was kept informed by text through the whole process.
Fantastic job suv looked great and returned all washed. If I ever need repairs I will be coming back . Thanks
Caliber Collision was efficient and got me back in my car in the estimated time.
Everyone involved , the receptionist, & Jake King were very professional & helpful. I would recommend this business to others.
Very good customer service. Issac did a great job keeping me my informed during the claim process and delivered my car in perfect condition. I highly recommend Caliber because of this.
Issac was great and I appreciated all the updates on the progress of my repair.
Yea, the service was good and I was kept updated on the status of the repairs. I've been promised a waranty and that was also reassuring to me, thanks Caliber Collision.
Service was quick and done beautifully, the results are great. People were professional and polite, I will definitely recommend!
Great job. Perfect color match, very fast. Great pricing
I was kept aware of the quotes and prices as the work was being done , and received friendly texts throughout the process . Very friendly staff.
Caliber Collision did an excellent job repairing my Honda CRV. I got updated daily with what's being done and they were precise in what they were doing. They made me confident driving my car again. The people are polite and very helpful. Isaac did great job explaining to me what had been done and gave me assurance that I am now again safe driving it. Thank you for getting me back again to the rhythm of my life.
Isaac was very helpful and professional.
Thanks for the updates and professional service
The staff were amazing! Isaac was really friendly, understandable and fast! The car looked like I got it again from the dealer. I am so glad I chose Caliber Norco. I left there with a piece of mind and comfort, knowing that Isaac cared for my beauty while I was away! ??
Everyone was so great! Fast at getting me my car back and always did a great job of keeping me in the loop during the repairs!
Location was convenient to my home. Great customer service everyone from the receptionist was nice and easy to talk to. Got my car back very quickly. Very informative received updated statuses via text message. Will recommend Caliber Collision to friends and family.
Excellent service, quality customer service. Very very courteous and professional.
Thank you so much I was very impressed with the quality of work and the professionalism that this company represents thank you very much.
Our truck was towed from Indiana and was late to arrive. Caliber worked with us right from the beginning staying open late on the day it finally arrived so we knew our vehicle was secure in their yard. They listened to all our concerns and went over and above to accommodate us through the whole process. The staff was very kind and friendly and made the whole thing a little easier.
Kurt did a wonderful job.
My car looks amazing. It looks like a brand new car right off the lot. Thank you.
Great experience! Thank you for making it easy! Kurt was a great help! I will definitely recommend your services to friends and family.
On timw delivery & status of car was sent daily.
You are profeshal well origanized you treat your customers special your work is excellent I very happy I will be passing this on to every one I know but I all ready new this
Everyone was very professional and went out of their way to answer any question we had. Like always Caliber Collision did an excellent job on the repair. I would recommend them to anyone that needs any body work done..
Thank you, Jake and the Norco Team, for the great communication, excellent service and attention to detail. Starting from the phone call to make an appointment to picking up the car after the repair, you guys and gals were fabulous!