Body Shop

Real Reviews From Verified Customers

Charles L.
Vehicle Make : Mercedes-Benz
1 out of 5
3/17/2024
The issue with the front bumper fix was not fully resolved. This was noted by Christian, the person who processed the release to me. No one has contacted me yet about this to resolve it and reassured me it will be covered under insurance (from Uhaul not mine) either. I am pretty disappointed in this regard. I called about this last Friday (2 days ago) but still no response and I find in have to spend more time chasing this down.
Theodore K.
Vehicle Make : Mercedes-Benz
5 out of 5
2/11/2024
Sulayman was very attentive and responsive to my needs.
Gary G.
Vehicle Make : Mercedes-Benz
2 out of 5
1/14/2024
It took the people doing the body work ONE WEEK to get back with an estimate. I thought they were working on the car. As a result I didn't have a car for over a month. On the other hand, Angelo Sanchez is an excellent service person and was very, very helpful.
Erika S.
Vehicle Make : Mercedes-Benz
1 out of 5
12/7/2023
My car is being held hostage. No one will get back to me with a status update. Where is my car and why do I have to call and email numerous times but to no avail. This is terrible customer experience.
Hogene C.
Vehicle Make : Mercedes-Benz
1 out of 5
7/16/2023
The jerks very badly at low gears. The car shakes and makes kicking sound. My car never behaved like this until I had my maintenance service here.
**** H.
Vehicle Make : Mercedes-Benz
1 out of 5
3/12/2023
Vehicle was delivered dirty
**** H.
Vehicle Make : Mercedes-Benz
5 out of 5
1/28/2023
simply just great service friendly, attentive, thorough and professional
Elroy O.
Vehicle Make : Mercedes-Benz
3 out of 5
1/22/2023
Lack of communication! I waited almost an hour just to pickup the vehicle. I would have been hours if I didn't inquiry as to why it was taking so long just for a pick up.
Jorge M.
Vehicle Make : Vehicle
5 out of 5
1/9/2023
Great customer service!!
Norman P.
Vehicle Make : Mercedes-Benz
5 out of 5
1/7/2023
Matt did a good job
Erika M.
Vehicle Make : Mercedes-Benz
5 out of 5
12/31/2022
I am 110% satisfied with the work done. Absolutely the best
Robert M.
Vehicle Make : Mercedes-Benz
2 out of 5
12/8/2022
Your collision advisor, Matthew, was excellent in communication and execution. However, because you installed a new phone system that didn't function properly, I had to make four phone calls and get angry with your customer service people to even get a call to start the process. It cost me several weeks without a car.
Xochitl S.
Vehicle Make : Mercedes-Benz
1 out of 5
11/27/2022
Very poor communication. Items missing from car when returned.
Lian R.
Vehicle Make : Mercedes-Benz
4 out of 5
11/21/2022
I was very happy to with the results of my car. She looked absolutely amazing! It’s was as if she never was damaged. My custom color was perfect. The work that was done was fantastic and I feel like I have a brand new car. I would highly recommend that people take their Mercedes to the MB dealership of manhattan. You will be truly satisfied. They never fail me. Thank you.
William N.
Vehicle Make : Mercedes Benz
1 out of 5
11/7/2018
I have not yet picked up my automobile.It was not ready on the date as stated.(11/5) William N
Lawrence T.
Vehicle Make : Mercedes
5 out of 5
3/7/2018
The service was great! Larry Turtle
Prakash H.
Vehicle Make : Toyota
5 out of 5
3/7/2018
The best
Sunita H.
Vehicle Make : Mercedes
3 out of 5
8/9/2017
Repairs were not completed and need to send vehicle back. In hope not to take another 15 days delay as parts were not in stock and took longer delivery to service center. However service manager did provide his attention to this and provided his full attention to resolve this. I do know he did go above and beyond to accommodate. I understand he is focused on the customer service but constrained to the workflow and quality. Is there a quality check done prior to deliver to customer?
Louise B.
Vehicle Make : Mercedes
5 out of 5
5/18/2017
Stephen Jones best help ever!
Albert S.
Vehicle Make : Toyota
1 out of 5
9/22/2016
Don't bother please. Thanks

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