I picked up my car this evening. The repairs to the rear bumper look great but there's a problem with the driving performance of the car. I believe something happened when they were fixing the parking assistance program. I have a call into Mark, who was assisting me with my repairs. Other than that, everything else was great!
The car looks great and we are very pleased on how fast the repairs were done! Everyone there was extremely nice as well!
Mark and the staff were awesome!
I just want to say that from my first phone call with Caliber, all the way to when I picked up my car, everything was so easy and everyone was so friendly. Julio was extremely helpful and definitely made me feel at ease after my accident. My car looks better than new and I'm very appreciative for their hard work. Thank you Julio and Caliber Collision
Excellent customer service. Repair was completed much sooner than expected. You provided a happy ending to a bad experience (accident). Will definitely recommend your business to others. Great job!
My Adjuster, Mark, was a really good guy. He followed up with me several times, and I was honest with him about what I needed as far as my schedule. As you've done in the past, you took care of my vehicle and repaired it correctly and promptly.
Nothing but good things to say about the Caliber staff. From texts to personal phone calls, I was kept up to date abou the schedule and repair of my vehicle. Oh and it was done a full week early! I couldn't be more pleased.
Picked up our car with a big cracked on the windshield which happened during repair and no one told me until the time of pick up. It looks they are trying to say that the crack was there before. I told them to fix the sun visor which they did but we have to wait for a while coz they had to do it at that time. The left side tail light not working which they put new one supposed to be. I called today several times and still waiting for my to call back. I need the windshield and break light fix right away coz I can't drive my car to work In this condition. I need to talk to the supervisor.
I am already taking my car back Monday February 13, 2017 to meet up with Mark at the Murrieta Location.
Very dissatisfied with my vehicle. I had really high expectations for such a well known place but I was left with a half **** job on my vehicle. I think any manger from caliber collision would agree that this is not the quality of your company. I would like for a manger and mark to see my vehicle when I take it in on Monday. Please feel free to call me. Surina Q
I always have Caliber collision when we need our cars fixed, We are happy and satisfied with their job. Thank u so much. Keep up the good work.
They where very professional and saw to all my needs and concern about my vehicle and repairs where answered or addressed.
I really appreciated the updates and the courtesy of all of your employees
Thank you for the flawless experience!
The place was fast as it was scheduled for repair and very respectful staff to customer. I would like to be here again for future service.
Streamlined operation. Courteous service. Done ahead of schedule. No extra cost out of pocket.
I appreciate the automatic status updates, I don't even need to call in to know the status.
My second time here. Everyone is very professional. Julio did a great job communicating the progress to me. Excellent positive experience. Thanks!!
Vehicle Make : Mini Cooper
Carlos was great!
It was a great experience dealing with Carlos. He represented your company very well with an outstanding service. He communicated well with me with updates and made sure I was a satisfied with my car and quick turn around. Thank you again Carlos and a job well done with my car. I will definitely recommend Caliber to all my family and friends. Carlos definitely need a raise... 5 star service!!!
I really was happy about the speed of the repair and the on time delivery.
Job well done. Julio was keeping me informed of every step. Thank you
Vehicle Make : Volkswagen
I am always well taken care of at Caliber!
It took a little longer than I anticipated. But, as always, I'm entirely happy with the end result.
Carlos was the gentleman assigned to my car, he made sure everything was on schedule and kept me updated. Handled everything with professionalism.
Carlos was very helpful and had great communication! Thank you!
Great custumer service job we'll done
I liked the personal attention and text messages that kept me up to date with progress reports. Adrian waso exceptionally polite and friendly and a pleasure to work with. The finished job was perfect in every detail. Attention to detail was obvious. Attendees at the desk were friendly and efficient. A JOB WE'LL DONE BY ALL.
Very friendly staff. I felt like I was frequently informed on the status of my vehicle. It was a great experience.
Everyone was very professional and polite
Thank you so much for everything!
They did everything they said they would do. Great customer service, thanks to Julio!
All associates I had the pleasure speaking with were extremely pleasant and caring. Although my reason for visiting the establishment was more comical than detrimental, I can only imagine other patrons feeling cared for delicately and with great compassion. I will recommend this place to all of my family and friends.
Very good customer service. They (Julio) kept me informed weekly on the status of my car. The repairs were completed earlier than the estimated date. My car looks great! Thanks Julio and everybody at caliber!
Chris and Marc Reza were outstanding!
Great job on repair and getting it done quickly
Everyone involved did a wonderful job! I would use caliber again!
Carlos was very professional. He always communicated with me in the status of my vehicle which make me feel confident in their work.
Everyone was amazing! Mark was great, great service from everyone involved. Will definitely recommend to others!
We. We're very happy with the service, especially with Carlos job well done.????
I believe I had one of your best service people Adrian he was awesome and took care of everything one hundred and 10%
Adrian job well done. Don't change a thing.
I am very satisfied. As always my service writer Carlos was amazing. He kept me informed the whole time and if I had any questions he was quick to respond.
I really liked how well they kept me informed through out the entire process. Everyone also seemed very nice. The car itself was repaired very nicely and on time.
Ver professional, worked hard to get me my truck back when I needed it! So far everything looks great!
Marcos was very helpful and professional. I would trust him with any repairs we need on any of our vehicles???? it was an awesome experience!
Adrian was a great advisor and took care of all my needs. He kept me updated every step of the way.
I love the way I get treated at your business's
Carlos was very Professional and I am pleased with the repair.
Julio was great, so this is no feedback toward him. Picked my car up at night and could not inspect. When in light, still see a slight crease on fender. Not going to go through hassle of getting a rental car and having it in the shop again for another few days. Great people, just wasn't to best repair having a small visual issue. Have to have a trained eye to see, but should have been spotted in the quality check process as it's not that difficult to view.
Excellent customer service, a job well done.
Great customer service!!!
I brought my car in to have work done on the front end...not only was it ready when they said it would be.. they really did a geat job...you couldn't tell it was in a fender bender...Carlos, was the one who took care of us..i can't say enough good things about him..i highly recommend Caliber collision..
People were nice. Customer service was horrible and so is the ridiculous text update function. No one did what they said they would when they said they would. Not a single text provided one ounce of useful info. Even after I complained the text info was bad I was told "sorry, it's an automated system" like that is an excuse for bad technology. Picked up the vehicle in the dark so can't speak to workmanship yet. The ladies answering the phone were great but I still would be hard pressed to recommended you to anyone.
I'm bothered by several things, first I was messaged several times with updates, then on the 14th I was messaged by my agent and told that everything was going great and my car would done on the 16th, well , finally after waiting for a call all day , and not reciving one, I called at close to 5 pm., and I'm told by the same agent, that it would be the 19th, possibly the 20, my insurance stopped paying for my rental on the 16th , oddly enough, then , I spoke with Allen, a manager there on Fri and was assured that if there was an overage on my rental he would cover it , we'll after at least 6 mins on hold in line at rental place with my 5 year old son , I just paid for it so I could go get my car back, then upon inspection, the driver tint wasn't reapplied after coming off in the accident, my washer fluid light came on no more than a 1/2 mile away from the repair center , if that was over looked what else wasn't done ????? That's my question, and I think I want someone else to double check your work , and I shouldn't have to pay for it you should . Then I opened my center console, and they had shoved everything that was left in the car in there including, 2 1000 island dressing packets from in and out that exploded while in there all over my registration, and other important paperwork as well , I call Allen, back and his solution, was to send a flat bed to get my car take it back to fill the washer fluid, and clean my center console , that I had cleaned immediately upon discovery, I'm not convinced that they did all their work and it wasn't double checked or my fluid on something that was hanging off the car when they took it , almost out of fluid already , I'm not even done, but I'm not typing anymore I'm so very not happy .
Vehicle Make : Volkswagen
Employees were very friendly! It took a little longer than anticipated but over all I had a nice experience!
Although the repair took longer than expected, I am completely satisfied. My car has been repaired and restored to its condition prior to being rearended. I fully appreciated the excellent communication provided by Julio. He kept me informed on the progress of the repair project. Thank you for such quality work.
We got our vehicle back late this afternoon. We received excellent customer service . Thank you!
Carlos was wonderful. He explained what was needed without talking down! I trusted him and felt like he was very fair with the price I was charged. I will definitely return to caliber if I need more auto work done. Will also recommend to others!
Very good service on time nice people
Great communication from all employees I dealt with. The entire process was clear and straightforward. I appreciate getting a update phone. All in the middle of the repairs with an adjusted timeline for completion so I could arrange my schedule easier for pickup. The front desk employees were friendly and accommodating. Great job, thank you.
Caliber, specifically Julio, went above and beyond to make sure I was happy with the repairs to my vehicle.
I could never ask for a better repair shop. I'm glad I came to caliber collision where the employees were all really helpful and very professional. They answers all your concerns regarding your turnaround time of your vehicle. I was surprised my vehicle came back 2 weeks early from their original return date promised. I just found a new repair shop. Thank you Caliber Collison, I am so happy of the outcome of the repair of my vehicle.
Everyone was very prompt to help me repair my car during a busy season (thanksgiving). I appreciate the help, honesty and frequent updates.
overall very good experience. would recommend caliber. my 3rd time using murrita shop. all good experiences
Thank you Adrian and Caliber's staff for the best services.
Great work! My car looks like new.
All of the employees Caliber are amazing. I am very happy with my repair. I would recommed Caliber to anyone that needs body repair. They even found a crack in my block, otherwise I would've not known until my engine seized. Thanks again for all your team had done for me!
I love how you kept me informed on the progress of my car. Carlos Perez did an excellent job of updating me on day today progress. I would definitely be a return customer for you.
Carlos my service advisor was amazing, I never had to call to see where they were on the repair. Carlos also took the time to answer any and all questions. I am extreamly happy with the work , not to mention getting her back 9 days early was not expected. I have never had such great service from a body shop. The whole experience was 5 star and Carlos is a asset to your business. If the need ever arises I will always use Caliber Collision Murrieta . I will also let my friends n family know about y'all.
Thank you again ,
Caliber Collision did a great job. They were courteous and attentive.
Great quality of work,and best customer service! I was kept informed through the whole repair process.
Great service and follow up. Work completed on time as promised.
Mark was assume and kept me up to date several times a week
The car still needs repairs (something I was told would be replaced wasn't, there seem to be a lot of details overlooked like it was hastily put back together, and the drivers door now makes a loud clicking noise when it opened). I would have left it there for these issues to be remedied, but because I already turned in my rental car (and the rental place was closed for the night) I had to take my car as it was. I will be returning to have these issues resolved, but it is really an inconvenience. I expected the car would be repaired to its pre-accident condition and this wasn't the case. I also found it odd that I wasn't provided with any paperwork itemizing the repairs had been done on the vehicle.
Thank you for excellent care
there was spot on the hood that was not there when I drop my truck off.i went down to pick my truck up and I noticed there was a spot on the hood I told my representative and he said it was there I said it was not I show my wife it and she told him the same thing I left my truck there
Truck looks great but will see better in the.light tomorrow. Thank you.
Part of my repair was completely missed and not even addressed. Now I have to make another trip and more time wasted to get the original repair completed.
Car looks great.
But I was paid an amount for repairs and was givin an amountvyhe insurance company was willing to pay. I had them write the check to me so I could take the car where I wanted.
The adjuster included the wrong bumper in his quote and it cost less for the one I needed.
I was told that the insurance company was called and they asked to charge me the amount they paid me and to provide them a credit.
That savings should have gone to me. The insurance company and I agreed on an amount and I was told I could take it anywhere.
I provided the adjusters takeoff to assist in the repairs not for them to be contacted.
This place is amazing. I loved the text updates since I ant always get tthe the phone they also cleaned my car which was an awesome touch
Great service!!! Really appreciated the text updates and quality service. Carlos was excellent!
Carlos was great. Repair team got my vehicle back together quick and I was back on the road. Thanks guys.
Carlos was very professional. He kept me informed of the status of my car. He also explained the process of how it would be fixed and when I picked up the car he also went over everything again.
Everyone was very professional, courteous, and efficient, especially my service contact Carlos. Also, your text updates are great.
Car was completed well before I expected and looks great!
The car is restored back to her original beauty! Completely satisfied with all your staff. Caliber is the best!
I PICKED UP MY CAR YESTERDAY. WHEN I GOT HOME AND LOOKED CLOSELY AT THE REPAIR MY WIFE AND I NOTICED TWO PROBLEMS: 1) A SMALL AREA BETWEEN THE QUARTER PANEL AND BUMPER WAS NOT PAINTED; AND 2) THERE ARE 2 BLACK MARKS LEFT ON THE BUMPER WHICH WERE NOT BUFFED AND REPAINTED.
Job well done!!! Thank you very much!
I was very satisfied.
Larry was very professional and helpful.
Great costumer service,
Julio always kept me updated about my car, great job
I think the shape of bumper alittle off but overall good work
Truck looks great and delivered ahead of
schedule. I was kept informed by Julio through
the intire process.
Julio and everyone at caliber were great and met all my expectations. I couldn't be happier with the great work that was done to my truck.
Larry did such an outstanding job ! My car looks awesome. Thank you so very much!!!
Good customer service Larry was very helpful always keep us informed
Really happy with him
Our car battery has died since getting our car back. Never had an issue before. I would guess it's because the trunk was damaged and during repairs it was left open leaving the light on and killing the battery. Now there are times when the car barely starts. My wife called in and was treated rudely from the receptionist and said we had to bring the car back. We haven't had time. Dont think its too much to have someone out to look at it.
I love the text message updates, so helpful in the process while waiting for my car.
I was very happy with the fact that my van was only at Caliber for one week. The text updates are a great form of communication and we're greatly appreciated. Julio was very professional, helpful and knowledgeable. The front desk staff were very efficient and courteous.
Satisfied with the great job they did
Thank you for your continues updates. Too bad you don't provide a loaner bit I guess that is asking too much. Thanks again.
Over all I am very satisfied with the service and friendliness of the staff
Outstanding thank you larry
Very friendly service overall.
Thank you, Carlos!! Always a top notch job. So pleased with the results and time your team took to repair my vehicle.
First of all Larry and the whole entire team was amazing and I really appreciate the help they all gave me. Although the issues on my car were not entirely completed so I have already made contact and will be returning Monday for it to be fixed correctly. Now I know there's nothing you can do about enterprise rental service but I would never recommend them again to anyone. Once again thank you caliber collision especially Larry and the young man at the front desk and the lady that works the front.
I am very happy with the repair on my Kia. The team at Caliber did an awesome job, I got continuous and prompt updates from Carlos. Everyone at caliber was very helpful with the process. Thank you!!
Your customer service was excellent, Larry always went above and beyond to keep me in the loop about my repairs.
Amazing service and care. Thank you again.
Everyone was extremely helpful and knowledgeable about the process. I was very pleased with the performance and the outcome of my vehicle.
It was an excellent expirance since day one
You did a good job getting my car back
I had a great experience working with caliber, the staff was awesome . And I love the fact that I always updated about my vehicle. Everything was done on time with out a worry in my mind , as a result my vehicle came back looking like a beauty!! I would diffenately recommend caliber collision
Adrian Rosete is great to work with
Caliber treated me with respect, kindness, and integrity. They greeted me as soon as I walked in the door and looked at my car right away. A rental car service was called for me and picked me up at Caliber. I was provided with updates as soon as they were available and had the feeling they were almost as excited as I was to get my car back. The best part was Caliber finished my car four days ahead of schedule. I am very satisfied with the service provided by Caliber. Thank you.
The status updates you sent are funny and appreciated. Thank you very much
All assoixates were very helpful and professional
Lannet was very courteous and friendly I believe she went out of her way to get my to me. We early at the shop and was Johnny on the spot to get it to me. I was an hour early, Lancet delivered my car in under 20 minutes. Very thoughtfully. Thank you
Awesome customer service!! Professional!!! Ladies and gentleman....thank you!!
ILanette was so awesome woks to make her customers satisfied %100
This is the second time I have used Caliber and both times you have done a great job. Hopefully I won't need you again but if I do I will be back.
Fantastic job by everyone especially Lannette!
Amazing customer service, Adrian was very professional. Great workmanship!
Staff was friendly and kept us up to date on repairs. My only question is why 8 miles were driven in the car and over a quarter tank of gas was used.
My vehicle look like a new car thank you all and the communication with my adjuster was excellent too she kept updated every week.
Completely satisfied. They were awesome from beginning to end. Customer Service was 100%. Thank you ????
I love it!!! Loved that you kept me informed and got it done early. Thank you very much. You guys are awesome!!!
Very pleased with the manner in which we were treated. The toyota looks great for an old vehicle. Thanks again.
My experience was great with caliber. All thanks to Julio who kept me updated on my cars progress and David who did great job. Very professional and attentive to detail, will definitely choose caliber of murrieta, over any other shop.
Excellent professional service from beginning get to end. Would recommend you to anyone who asked. My estimator, Lanette was awesome. All employees were friendly and maintained great communication keeping me informed every step of the way. Repair made to my vehicle was outstanding. Great job all the way around.
Front office staff were polite, friendly and knew their jobs. Lennett was great professional and kept us informed of the progress of the repairs to our car. The repairs look good we are very pleased.
Awesome job... Got my car back the way I bought it
Well satisfied with the service and the personnel.
The navigation system is not on so I need to figure out how to restart it. Other than that no complaints.
I'm impressed for the customer service that I get especially for the lady take care of me she do it really really well done job every time I talk to her she respond really professional.
I had another wonderful experience dealing with the repair of my vehicle. This is my 2nd car fixed at this location and everyone that I had an interaction with were the best. I hope to never be in another car accident, but I know where to go if my luck runs out. Thanks to everyone involved in my cars repair. I was impressed again with the service and workmanship.
Thanks for doing such a great job looks great!
Thank you for all the detaill work. It was like getting into s brand new car
Very helpful and wonderful staff. I am so happy with how my car turned out!
Vehicle Make : Volkswagen
Miguel was great, and ****'s a sweetheart. :)
I was really disappointed with the workmanship at the Murrieta Location. After 8 days I was called to pick up my 2015 Jeep Wrangler. Upon inspection there were several parts missing(moldings etc..) I also noticed the headlight was loose, the horn attachment was unattached and the asthetic lines with the hood, fenders and grill had large gaps on one side and thin gaps on the other side..my jeep logo had glue all over and the paint job was subpar. The wiper fluid lines were not attached and just coiled under the hood.After waiting for over an hour and numerous conversations with the production manager I was offered a rental car so they could finish the work. I will never recommend Caliber Collision to any of my colleagues or friends. The body man that worked on my vehicle should be reprimanded for his carelessness and lack of detail. The whole ordeal made me feel rushed and many excuses were given. Very Dissatisfied with this establishment. As a teacher I give them an F and as a distinguished Real estate broker with the community service and workmanship was below satisfactory.
Very friendly staff and very helpful.Julio did an outstanding job keeping me informed of the progress of my vehicle. I was pleased with the repairs it looks like new. Great job caliber collison. I will use you again if needed. Thank you Mr Dolan.
Service and communication was great. Thank you.
the front desk and Lynette were so helpful and nice! The constant updates on the progress of my service was awesome
Caliber collision repair center took customer care to the competition and set the bar way up into outer space! My experience with Lanette cothey and the front counter staff as well as your body shop personnel and their workmanship, made me a loyal customer for life. Thanks a million. Mike S
The repair work was good. I had to come twice though to get the work done as the first time, although I reveived an appointment reminder, when I came in, I was asked to come back as the parts were not ordered due to the service advisor being on vacation. I was told she had called me the morning of the appointment day however I didn't get the call. Upon checking my email later that day, I did get an email from Ms. Cothey saying Please Call Me Before Coming me however it was sent while I was already on the way to my appointment and I didn't get it until I logged into my email much later on.
Great service and communication from beginning to end. Definately recommend
Great overall experience. Loved the updates on my car. Everyone was very friendly and profesional.
The team was amazing! They got my car finished right when I needed it!
Very unsatisfactory work on finish. I will not use Caliber again nor will I recommend this facility. Very disappointed!
My experience was fast, smooth and without issues. Huge thank you to Lanette and the front desk for their awesome personality and the comfortable environment. Most definatly will be referring you for the above and beyond experience I received. Couldn't have been better, you've exceeded my expectations.
Carlos made sure about explaining everything. He even got the car done quicker then was promised. The car looks beautiful! It looks brand new! Thank you so much Carlos and Caliber!????
Everyone there is extremely nice and helpful. They keep you constantly informed with updates etc. Lanette made sure everything was done perfectly!! Thanks again for all your help.
Professional and courteous service, excellent workmanship. Will recommend you to others.
Fast work, looks brand new!!
Thank you to everyone who help get my Ford back up and going. They were all professional and courteous and that's why I've chosen to use Caliber Collision for my last four automotive needs.
Customer service was great & the communication on status of repair was excellent. I thank you all.
Completely satisfied. Great experience!! Thank you.
Lanett was awesome
Kept her promise on the repair date.
One thing I was worried about was that the new paint would look obviously different than the rest of the truck but the people at caliber did a great job matching it to everything else. It was a little confusing when the repairs would be done because I would receive phone calls and texts that gave me contradicting completion dates. Regardless, the repairs were done professionally and in a timely manner.
My experience with caliber was beyond exceptional. This is the second time I utilize caliber as my body shop of choice and they've done an outstanding job each time. My car looks flawless and their customer service was exceptional. They kept me updated the entire time they had possession of my vehicle with my estimated time of pick up and progress done on my vehicle. I would definitely recommend caliber to my friends and family.
the person I worked with Adrian was awesome. very concerned about my satisfaction. He went out of his way to make sure I was satisfied with work that needed to be done. They even did some touch ups on front bumper as a courtesy to me. Would highly recommend Caliber, and the professionalism of Adrian. Great place.
Miguel, Myrna and **** were all very helpful and able to answer any questions or concerns that I had. When I picked up my car it was so clean I almost didn't even recognize it. I'm a retuning customer and if I have the misfortune of needing these type of services again I will for sure go back to caliber.
Excellent work and even better customer service
Excellent job once again. Thank you for taking the time and for the attention to detail in restoring my vehicle.
Great place, great work and great customer service.
I had to have two vehicles repaired. Customer service was great and the repairs turned out fantastic. Thank you Caliber Collision.
Caliber Collisons did a phenomenal job, from the time I checked in to the time I picked up my vehicle. The reception counter was very polite, friendly, and helpful! Miguel from the Temecula shop was awesome! He answered every question or concern that I had. He also took the time throughout the week to keep me updated with the repair of my vehicle. This is the first time I have had service of this quality. Thank you for all your help, my car looks awesome!
Well for starters it was a very warm and welcoming experience from start to finish. And very professional. **** Swan who was warm and sweet and informative about what I needed to get my car squared away. Also Lanette Cothey service advisory who kept me informed step by step as to the completion of repairs to my vehicle. The truth is I was actually referred to Caliber Collision in Muerrita from someone who had their car repaired there also, they where throughly sastified. I will recommend as well. Thanks for a job well done!!!!!!!!
we are very satisfied and happy for the repair of our daughter's car. job well done and one day ahead of the completion date,thank u to Lanette,she always update me everyday for the status of my car and she is nice and friendly..i will recommend it to my friends
My car looks brand new and perfect like nothing ever happened
We are extremely satisfied with the service we got. Julio once again did a great job. The customer service is excellent.
Absolutely excellent service and workmanship. My service manager was so nice.
I would reccomend you very highly to anyone looking for repairs
Thank you so much
Thank you so much .
Customer service was very nice .
Very satisfyi with all the work.
Great communication and fast repair. Thanks so much!
Yes a job well done ... Again!! Very pleased with the work that's been done, looks new again. Customer service is awesome, job well done again..!!! Thank you so much. Sandy R
This is our second experience with Caliber and again the results have been excellent. Hope we don't have to make another visit but will recommend you to our friends! Thanks.
Miguel was very and knowledge regarding all aspects of my repairs and insurance processing