I never had to call for an update, they were provided frequently. Repairs were completed in advance of estimated time. They provided assistance in obtaining rental, as well as rental return. Their front desk manager was friendly, quick, and efficient!
This was an amazing experience. Everyone was very professional. I got phone calls every step of the way and in addition, I received emails updating me as well. Luz in the office was always friendly and Rick was in charge of my repair. He had initially given me a repair timeline of 6 calendar days, yet they beat all expectations and delivered in 2 business day. It was a painless experience that let me get on with my life in record time. I would recommend.
Nick was great. He would always inform me of any updates.
Quality work, finished before estimate, professional service! Highly recommend Caliber!
I was pleased with the whole process.
Friendly and professional and the car came back looking great. Can't complain. Lifetime guarantee doesn't hurt either.
The staff was extremely friendly and helpful. The mechanics repaired my vehicle in half the estimated amount of time it would take. My vehicle looks and works like it is brand new.
My overall experience was very positive and I am very satisfied with the service I received from my Service Writer. I also had an extremely pleasant and welcoming experience with the front desk staff, they made me feel very comfortable and content from the moment I first visited your shop. Thank you!
Nicholas, Jason, and the three girls upfront were wonderful!my car is gorgeous and runs perfect thank you!
I would like to thank Rick for taking care of getting my vehicle repaired in a very timely fashion and a job well done. He is very professional and I will highly recommend him. Caliber Collission is very lucky to have such an excellent employee. Thank you again for fixing my Maserati back to new condition.
Rick keep me informed daily
Rick was extremely professional and kept me informed via phone or text at every step of the game.
Excellent work and service by all!
Rick and Chris went above and beyond my expectations. I am so thankful for the care and attention to detail they gave my car. Having car trouble can be a stressful experience, but working with Rick ans Chris made all of my stress go away. If I have any other issues with my car in the future, I will definitely be taking it to Caliber Collision. Thank you so much for everything! My car looks brand new! :)
I had a great experiance and will definitely continue to bring my car to the mission viejo location. Rick Rodman was wonderful and kept me informed on everything and was very friendly.
Matt was awesome! They fixed my car in only two days and it looks beautiful. Would definitely recommend this place to anyone who needs a car repair. So grateful!
Fast, great communication, professional.
Rick has been phenomenal in taking care of my incidents. I've had a few jobs done here and they've been nothing short of excellent. Thank you for your service!
Great customer service!
Thanks to Harold, I had a great experience with Caliber
Service was outstanding. Dropped car off in morning & had all repairs done and new bumper Installed the same day! I couldn't believe it. One of your staff removed the baby car seat & installed it in the rental. Rick Rodman installed it back into my car when I picked it up. He Even returned my rental car for me. Best service I've had. Thanks Rick.
Rick service level was exceptional. Exceeding all expectations I may have had. Thank you Rick.
Excellent service, fast repair time, and friendly staff. Would definitely recommend to a friend.
I had a grear exoerience. Very polite profesdional, went out of their way to accommodate me. I would definitely use this company again.
Rick & the staff was awesome. My car was done earlier then expected. Would recommend Rick to anyone.
Rick friendly yet very professional - and he made sure that everything was completely to my satisfaction. The front office team was also very helpful and friendly. I will definitely recommend Caliber MV to friends and colleagues.
Great customer service and job well done!
I rate caliber collision a 10 the service is excellent and Rick and staff gave excellent customer service.
Everything was well done thank you so much. Everyone was really friendly
Great customer service from both the Oceanside and Mission Viejo locations.
Excellent job I rate you a 10.
I would recommend you to all my friends.
Thank you for your fabulous work and stellar customer service!
Repair was very well done. Like the fact that there is a lifetime warranty. All of the personnel that I interacted with were very personable, professional and gave very good customer service.
Was done quickly. Good update/communication. Went in with windshield wiper, came out with none............simple detail, but noticeable. Because of the type of work done I am sure it was easy to over look, but its those details you notice (or stick out a lot)
Vehicle Make : Volkswagen
Everyone was so nice and professional!
Job well done. You can read my comments on yelp!!
The experience started out rough with me feeling like I was driving the timing and having to follow up but it turned around when I provided that feedback. I truly appreciate the daily calls with updates and estimated timing of completion. Also, the fact that my car was done early was wonderful.
I am not mad at them, I've just not had time to get my car back in for the problems. Matt said I can bring it back anytime, I just need to contact him as to when. If you want to call and schedule, I'll be happy to bring it back in for the door and the right front fender scratch that happened while in your facility.
Phenomenol work on the vehicle. It looks and drives like it was from the showroom! Excellent communication between the shop and insurance and myself! A great experience...keep up the great work.
Vehicle Make : Volkswagen
Hello, I noticed overspray of some sort on my front window that was not there before my vehicle was repaired. I have an extremely busy schedule and is the reason as to why i have not reached out to the shop. All i would need to know from the shop is if they can email me the name of a product that i may use to remove the overspray. This will make me a satisfied customer.I tried to take the overspray off myself but nothing works. Overall the service was great and very courteous staff. My car was ready soner than expected.
My email is
Thank you for your time.
The repair work was excellent. The car was delivered as promised and on time. My service advisor (sorry, forgot the name) was knowledgeable about the repair work, and very considerate about my situation. Overall, I am happy with the result!
Outstanding service!!!! Everyone we came in contact with went above and beyond!!
It was just a fantastic experience. Seriously kudos to all the staff there from the front desk to the man who was assigned to my claim.
Everything was done as promised. You even held the car an extra day because the paint did not dry to your satisfaction and you provided me with a loaner car.
Your service was very great job ever.
Very organized and professional
Rick was great and always gave me updates on the progress of repairs. Ladies at the front especially Frances were very friendly and efficient.
Pleased with your staff courtesy and over service, updates on my car by texting and most of all impressed by my service advisor, Rick Rooman who put me at ease since I was very concerned whether we will match the color on my brand new Porsche being only 2 mos. old. He took my back in repair area, explained what the process is going to be as well introducing me your service mgr., Shawn.
The level of customer service was beyond exceptional and would highly recommend them.
I had an overall great experience from setting up appointments and finial paperwork with the girls up front, to having the pleasure of working with my adjuster Adrian Rivera. He updated me daily through the process and everything went as expected from start to finish with pure professionalism. The repairs to my car are excellent, and if I had to encounter another collision of any sort, I know where I will be taking my car!
Vehicle Make : Volkswagen
The car looks awesome...brand new!
Very good service and also thanks to Rick very professional on his job.
Customer service was excellent. The team kept me informed during each step which I really appreciated! Won't hesitate returning for any future service required and will definitely recommend to friends!
Great job Caliber. Much better experience than I expected going in.
Customer service was second to none.
They kept me informed of everything and went above and beyond on all the repairs on my truck...
Every staff member was friendly, effective, followed up and had a service mentality. Very well run, customer centric business for sure. I'll r commend for sure. Thx Mike
The car looked better than before the accident! Thanks for also doing a thorough cleaning job after the repair.
Oscar was courteous, friendly, and professional. He did a good job communicating the process before and during the repair procedure and keeping me updated on the status. The quality of the work is exceptional. I will definitely recommend Caliber!
Your staff are all very helpful and courteous. Great service!!!
Very pleased, great service!
Quick turnaround and great customer service!
The best place to take your car everyone is so nice
Rick was amazing. He truly knows the value of excellent customer service.
Your customer service was fantastic. Everyone that I spoke with and meet with had a smile on there face. I would defiantly bring my business back to you guys in the future if needed. Thank you again you all ROCK!
Amazing customer service
Kept me informed the entire process
Rick and Adrian are wonderful, made this a great experience
Caliber is the only body shop I will take my Lexus
Highly recommend this location and team
They did a great job, and got it done quickly. I will definitely recommend Caliber collision.
The communication was excellent! Above and beyond my expectations. It was nice to have the completion done ahead of the projected date. Overall very well done!
Great service and work. Thought it would take a week and only took 3 days. Thank you!!
Frequent update regarding status of the car from Rick. Very nice and professional staff when I call or in answering questions.
Very good service, and clear, consistent communication from our repair rep.
The staff was very helpful and pleasant. Harold and the girls at the desk were very detailed and friendly. I thought the texts I received were great on the status of my car, love that! Never a question when the car was ready and in fact was done sooner then excepted. The work on the car was perfect! Would highly recommend.
Rick was great. Very communicative and on top of everything!
From the girls at the front desk to our service manager Rick Rodman everything went perfect. Rick did some additional work for me that was not covered by insurance at very good price, can't be happier with the work and timeframe it took to finish. Will recommend you to any body I know that needs work done on there car.
Thanks. Steve K
Superior customer service.
You guys were amazing!!! The time frame was so fast I can't believe I have my car back in less than a week! Thank you all
You guys made a stressful experience (came in right after a car accident) run smoothly. Best customer service I have had in a very long time. Rick was amazing!
Awesome people company service
I was pleased from the your front office staff, my agent and as well as the work completed on my car. An absolute five star service. Thank you
Rick was exceptional, very pleasant, easy to talk to, knowledgeable and exceded my expectations. The girls up front were also helpful, friendly and also made my experience pleasant.
Easy to work with.
Rick did a fabulous job and got my car back in a day. They were efficient and friendly and called me with updates. I would go back to them again! I was extremely satisfied.
Rick is very professional, pleasant, always follows through on what he says he will do and he makes his clients feel like everything will be well taken care of. I have not seen the car he delivered because I am skiing in Mammoth but I'm sure everything is fine with the car.
The customer service was amazing and Rick and Hannah were the two that helped me to get my car repaired. The total repair time was much shorter than I anticipated and that makes me very happy. I appreciate the help I got from Rick and Hannah. Will definitely recommend Caliber to friends and family.
Very very happy with everyone's help. Customer Service at its finest. Thank you to everyone at Mission Viejo Caliber Collision
Matt H was so kind to me by helping and explaining every step of the way.
And the girls in the office were very friendly and welcoming too.
I would certainly bring my car there again and recommend Caliber to my family & friends.
I could kiss all of you. You're spectacular
I'm happy whit my car back already fixed good job caliber collision
Very prompt, very professional, exceeded my expectations
Excellent follow up and top notch service. Will use again for sure
Rick was totally amazing , The customer service I received from him was beyond and above , he would give me continuous updates on my vehicle . Everyone did an amazing job receptionist , same place it fix my vehicle , from a score 1 to 10 the all scored 11 !!!! They all rock ????????????????????
Fixed my car right away. Sales person and everyone there was great and my car looks awesome.
Everyone was very pleasant and accommodating. Nick was extremely professional and explained the entire process thoroughly. I left feeling confident that the repairs to my car were properly and done the right way.
Fabulous, fast , fastidious service.
Luis was a pleasure to deal with and kept on top of everything !
Everything was done excellently in a timely manner! Also there was consistent communication from the manager. It was a very good experience overall !
Nick Thornburn was absolutely a pleasure to work with from the first time we can for our initial consultation. He kept us up to date and returned the car within a week. Considering the damage to the vehicle it was appreciated that he was timely and always willing to talk if we had questions. He is a valuable asset to hit company.
My Toyota came back looking like new. About 8.5K worth of rear work in 8 working days. Can't beat that.
We are very pleased with Caliber Collision's prompt management regarding our truck. From the moment our truck arrived at the Mission Viejo location, we were treated well, and were kept in the loop of every step. From the guy in the parts department that directed us to the correct office, to the smiling, professional ladies that greeted us, even providing us bottled water upon arrival. We did not have to wait long as our contact Matt ****, walked us through the repairs that were done. We appreciate that we (and our truck!) were treated with white glove service. Accidents are a bummer, but the entire staff at Mission Viejo made it as painless as possible. Zero hassle, 1000% satisfied.
People are there very nice and courtesy from the front desk to the estimate and
Repair person. And you did really a good job repaint and repair our bumper.
And on time and very professional..
We are really happy for all the works ..
Thank you very much
Awesome, nice people and they vacuumed the carpet!
My car looks really good. The young man that helped me especially Matt and Rick were exceptionally nice.
Although the car was repaired correctly, the car was returned in a less than ideal condition. Specifically, it looks like it was washed in the sun and there was baked in soap residue that required time for me to wax out. Took away from the satisfaction of getting my car back.
I was impressed that it only took 2 days to complete this repair.
Wonderful staff!! Excellent communication and service!
Thank you Luis Navarro for a job well done. He finished the repair on time as promised..
Matt made the process very easy for me, I really appreciate his customer service
I was pleased with the service and also the communication and updates I received on every part of my vehicles repairs, caliber collision did an excellent job on my car and completely happy!
Rick and his team were amazing, communicated often and was very detailed with everything that needed to be done. My car looks amazing and I felt incredibly well taken care of. I will be sending everyone I know to Caliber.
The car looks like new, and Nick Thorburn was great
I would highly recommend when you need your car repaired to use this company. Friendly, responsive and professional.
5 star service all around. From Hanna at the front offering water and conversation. To Rick my service advisor giving me step by step updates. Not to mention the gift card at the end made me feel as if my time away from my car was a nuisance for him to. Lastly the personable delivery service from Harold. Thanks for making me feel at home!
I'm soo impressed with your team! Efficient, amazing is the best description
Rick did an excellent job in looking out for my needs when there was an unexpected delay. I was extremely satisfied with the outcome and the repair work. I will recommend caliber to my friends and family.
Service rep, Rick kept me up to date on the repair progress and had it done quickly. I was pleased with the final work.
Work looks great and the job was completed a week ahead of schedule! Great job once again.
Repairs to our car were completed in a short time, customer service people were helpful and friendly, and the work was done well.
Working with Caliber Collisions was the best experience I've had yet with any car company whether dealership or repair work period. When I received my car back, it looked like the it did the day that I bought the car. Everything was perfect, down to the detailing on the exterior and the interior! I also definitely appreciated the constant updates that I received, simply letting me know about the progress of the repair. Will definitely not only be recommending this place to all my friends and family but will be returning here for any future repairs and needs.
Caliber met and exceeded my expectations
You did an outstanding job on our car we're very pleased with it thank you so much
Raul was fabulous! Communication was great and between the texts and calls I felt well taken care of. Picked up my car today and it looks fantastic. Thank you!
Nick is awesome 10 rating
I really like how clean my car was
I really appreciated the text messages and phone calls on updates on the car. Everyone is very nice And professional
Everyone we dealt with at Caliber Collision was professional and friendly. You told us what you were going to do-and you did it-no surprises.
Thank you so much for your superior service!
Rick was an awesome guy helped me out in any and every way possible. Was really thankful for that. Also just customer service was very well
Nick Thorburn was outstanding- quickly evaluating the damage and providing an accurate due date. Very professional and excellent communication throughout the process.
Fast professional great work
Rick Rodman was very cordial.
Rick was great , he kept me apprised of the status of my vehicle through the whole.process and even had it done before it was scheduled
Outing service if I had to rate the service it would be a 10 plus out of 10.
Great job . To all the staff and what a good jod at cleaning my truck.
One comment. A. Very happy customer.
The damage was substantial and they took care of it, thank you! I am very satisfied with the job output
THEY WERE INCREDIBLE!!!!!! I couldn't have been happier!!!!
I have had previous repairs done with Calibar and have always been extremely happy with the work they do. By his time was no different. Beautiful job. Thanks so much.
Rick was awesome. That man deserves a raise!
Thank you and happy holidays.
Excellent service thanks for everything
Great service. Thank you!
I am very happy with your performance and promie. I am espially happy with the genleman who advised me and encouraged me with the trustig your company his name I believe his name is Rick Rodmam. Thank you again
Rick Rodman did a great job. Every thing was great Thanks
Rick went above and beyond with our car repair. The repair was done a day ahead of schedule and looked as if no damage had ever been done. The car was washed and vacuumed, which must have taken a while with it being a van and trashed by two small children. He even touched up a separate area on the car at no charge. I would definitely recommend Caliber Collision to our friends.
You have no idea how much my family appreciates EVERYONE who works at Caliber Mission Viejo. Rick is amazing. The front desk staff is great, even everyone "behind the scenes" is personable, friendly and professional. I wouldn't trust my car with anyone else, ever!! I cannot say enough! I'm looking forward to leaving a YELP review for them, they deserve more than 5 stars!! Thank you for everything!!
Love the text message update!
It took longer than estimated time, but that's not bad news. We are guaranteed 100% satisfaction and that's what we're given. Rick was great and committed to providing top client consultation. He didn't close the job until it was back to it's best appearance. (or better, since they washed and waxed the entire car!) Thank you, Great Job.
I couldn't be happier with the service and attention I received at Caliber Collision. Rick is awesome! He made sure to keep me updated on the progress of my car which I really appreciated.
We've been here before and with this latest accident there was no doubt but to bring our car here.. The customer service is fantastic and the workmanship is first time quality!! Thank you for taking such great care of our car!!
I was kept updated through the whole process and very happy with the results
Great service car looks like new and car done early
Rick was great very attentive and kept me informed through the whole process. Very good experience.
Rick was awesome, helpful, and friendly.
I love the regular text message updates.,the service techs were very kind and thorough. I was also impressed by the offer to drop off the rental car for us.
Very professional service and high quality workmanship. I was also impresses by the level of communication with the customer.
The Service Advisor told me Thursday that he would call me Friday to get me an answer to a specific inquiry regarding my vehicle. He never called do I had to call and follow up. I appreciate follow through.
My car wasn't ready when I came and I had to wait an hour even though I got an email saying it was ready. Also, I got an estimate of 1300 and the total repair was 3300. Overall, I was very pleased. My car was ready 2 days earlier than originally promised. I was impressed with the facility, the friendliness and smoothness of the process. Thank you!
Beyond impressed with the service and outcome of the car.
I have enjoyed working with you all and appreciate how quickly my car was completed.
Thank you Caliber Collison!!
You guysd done excellentw work in very short time.Thanks one more time.Marsil
Very satisfied with the service I received. Sammy did a wonderful job keeping me informed on the process of my car, and repaired it perfectly. The office staff was also very helpful and kind. Double thumbs up!!!
Charlene was fabulous. All the repairs are excellent.
Love you guys great work and very professional. Will come back again. Thanks Sammy for your service
Great job, Nick did a Great job with his customer service skills.
Lots of staff offering bottled water! And my vehicle was very nicely cleaned inside and out. A nice surprise. Thanks.
Awesome. Great service. Great work. Would go no where else.
The guys did a great job on my old Lincoln,looks like new again. Nick and
Caliber realey keep me informed on my
car as they were working on it. In fact
the car was done 6 days before it was
told to me in the beginning. Thank you
mutch.It turned out great. Bill Guerra
Done on time and at the estimate value.
Best experience I've had with an auto body repair store. I especially liked the daily emails I received to track the progress of the repair, especially the phrase about "restoring the rhythm of my life", which is thought was funny. My car was washed, polished and given back to me in mint condition. Nick was especially helpful from start to finish. Everyone was extremely pleasant and very professional. I certainly hope I never have to use an auto body repair again, but should that occur, I will return to Caliber. Thank you
Thank you Caliber Team! Great Job!
The team led by Sam did a great job. Thanks
Steve was great and very easy to work with.
Sam was great. He kept me updated throughout the entire process of my repair and even helped me with replace two panels on the passangers side. Thanks!
Fast turn-around, polite staff.
Charlene helped me through the whole process. She went above and beyond explaining the steps and made me feel very welcome as a customer! Great job to her and the Caliber staff! Thank you!!
Courteous, convenient, efficient, friendly, fast and great work. Constant and informative updates appreciated. Completely satisfied 100%. Thanks to all at Caliber Collision for repairing my baby to its beautiful condition.
Overall amazing experience ....excellent communication throughout. Would definitely recommend to everyone.
Did a great job as usual. Also LOVE the popcorn!!!
Fast and friendly. Completely satisfied. Would recommend to anyone needing repairs due to accidents. Thank you
Vehicle Make : Mini Cooper
My repair was done quickly and it looks better than new. Everyone was friendly and professional.
Repair was done fast and the car is like new. Thank you.
My repairs were done in a timely manner. Caliber kept me updated. My car was nice and clean when I picked it up. I also received very good customer service. Brad was my service manager and he was great to work with.
Absolutely outstanding! You are an 11!
Great service within an exceptional time frame! Will highly reccomend Caliber in the future.
Rick was great, very professional and kept in touch through the repair process.