The work on the vehicle done was good. Attention to detail was extremely crappy. The steering wheel after alignment is not straight and there was residue on the body moldings that workers were making excuses on where it came from instead of cleaning it. The whole planning, communication and execution of the repair process was extremely flawed. (If everyone had this experience I’m not sure how you’re still in business and certified by insurances and manufacturers). We were lied to, mislead, misinformed and given partial or no information on several occasions about the status of the vehicle and the work being done. And last, I finally had enough and quit calling CBS and would call and talk to Acura directly. I never received a phone call from your General Manger, and I’m not sure the location Bill was much better than Butch. I will not Ever bring another vehicle to y’all, and Hope eSurance reevaluates who they use as trusted body shops. I would still like a phone call from the GM of CBS Collision.
I’m very happy with the results of the repair of my Altima. Will definitely recommend CBS! Thank you again!
You could have done the job right before having me pick it up now I will have to bring it back in to have the work finished
Always a job well done. Have referred other people and always request CBS when given a choice.
Doug was great and easy to work with!
Professional work and customer service.
Very very happy with the work
The door has not been repaired correctly and the work has NOT been completed. No one was there when we picked up the car. We will be returning the vehicle for you to complete the repairs.
Yes. and I appreciate everything that you all have done for me. I will definitely tell everyone that needs work done to come to you all. Thanks a million for the Great Job that you do.
Amazing job well done!!!! Awesome customer service!!! Very attentive and courteous service to the customer!!! Truly enjoyed working with Doug!!! I highly recommend CBS for your auto body repair needs!!! Thanks again, Cynthia, satisfied customer
Doug Free and his team went well beyond expectations .
My daughters car was professionally repaired and looks
Beautiful. Doug handled coordination with the insurance
Company and made sure we were treated fairly. I will
Trust CBS with any future repair needs.
There are some scratches on the trunk spoiler and some finger prints that look like the fingers could have had some type of adhesive on them which left the print there.
Excellent. Highly recommended
Several bad spots, vehicle was left at shop to fix. It has been almost 3 months in the shop now.
I liked being texted helping me keep up with the time it would be through.
I like being updated about the status of my vehicle. When I took my truck there I was greeted immediately and taken care of within 30 minutes. I had some pretty good damage to my truck but it only took about 10 days to get repaired. You guys do excellent work and I will recommend you to anyone needing auto collision repair
You guys treated my car better than I have in the past six months! I really appreciate the good, fast work and excellent communication during the process.
YOU'LL have always taken care of our car needs and have done great work. That is why I always come back to you for our car needs. THANKS AGAIN