Everyone was very kind and professional. Very quick and efficient. Loved that their connection with Enterprise facilitated and quickened the process. Jeremy did a wonderful job ensuring that I was up to date with the car's progress via voicemail and texts. The front end staff was equally professional and terrific. No complaints; happy all around.
Great service! Getting the car fixed within a certain timeframe was also a plus. Every thing looks new and couldn't ask for a better job!
Fast and accurate service
Good job. car was finished five days earlier and staff was very helpful .
My service advisor Jeremy Beeman was very polite and helpful throughout my process.
Customer care and work both exceeded my expectations. Will definitely come back in the future of/when needed.
Everything was done with efficiency and professionalism!! Thanks...
R.J. and everyone else at Irvine Caliber was very professional and very helpful with getting my Mazda back to normal with regular courteous updates while working on it. they were even able to complete the repairs ahead of schedule.
I am mostly satisfied. I wish the question wasn't all or none. However, the paint has small bubble holes (I can't remember what they are called), so the finish, however minor, is not seamless.
The service and follow up I received from Richard Arriola at you Irvine facility could not have been better.
Great communication and RJ showed good energy and took great care of our car.
Excellent body work, excellent service, excellent people (esp. RJ!).
Keep up the great work. Dave.
Vehicle Make : Volkswagen
Jeremy did a great job! Wonderful customer service!
Vehicle Make : Volkswagen
When I received a e-mail that my car was happy I knew that it was in great place.
The best service I have ever experienced. These guys are awesome! Jay was amazing. My car looks just like it rolled off the assembly line.
I am a very happy customer! Thank you for your attention and excellent customer service.
I'm very glad to get a good experience from CALIBER COLLISION! I feel good from adjuster Jennifer **** also Service Advisor Jay Herrera . They did wonderful job to me and to my car. I felt so appreciate !
Jeremy was great to work with. He always kept me up to date regarding my vehicle. Was quick to respond to my phone calls. He also was very knowledgeable about my car and its specific requirements. Additionally, he was very upbeat during the whole process.
Quick repair and so far nothing to complain about. Our car was well repaired and cleaned out.
Excelente service. Once again, thank you.
Good customer service and car looks nice. Jeremy was great to work with.
Was kept updated, job was done before time. I was in and out quickly. Very satisfied.
Vehicle Make : Mitsubishi
Communicated by phone and text along the way
Vehicle Make : Volkswagen
Thank u so much for having great and wonderful employee such as my rep "r j" for helping me in a very professional but yet vey kind and caring way. This is my third time back and I did not esitate when I thought of who would do my car repairs. It is employee such as "r j" that bring u back to a place when you need car repairs. Please covey to him that I was very pleased w the quote, service, and picking up my car. He went the extra mile to be sure everything he quoted me was the same or better. As a customer he made me feel like I did not have to worried but instead walk way with confident that he had my back. For this I am 100 percent satisfied w my decision to take my car to caliber collision for the third (two other cars) Time. I hope I don't have to come back but if I do I know it will be the same profession and caring place. Have a bless life and god bless u all. God bless you and thank u. Please let him know it was really nice of him to be so caring and professional in his mayterism. Night
Jeremy was great! He was professional and really made sure to return my car back brand new! He even had my car prepared before the anticipated date! Thank you caliber and thank you Jeremy!
Employee kept me up to date on the progress of my car. They delivered when they said they would. The body work was excellent.
RJ Was so great. A call every few days. Answered all of my questions. Was always on top of it. Made me feel comfortable with what was being done to my car. Thanks for the exceptional service. I hope to never be back but if I am, I will come here and hope that RJ will be in charge of my car again.
Overall very positive experience. I got daily updates, and it was fast and easy to get my car back.
Jeremy was very helpful and is an awesome representative of Caliber. Highly recommend his service to others.
I am really thankful for whole experience. I was treated well and the employees were very nice. My car looks great and I'm thankful that it wasn't a long time to get an estimate or fix it. Very pleased.
Thanks so much
I was extremely satisfied with the costumer service the update I continuously received and that my car was even ready before the promised date. I will recommend you any time
Thank you so much
Jeremy was very helpful. I never had such a great experience.
RJ was very friendly and professional; he went above and beyond my expectations. He completed the job two days before originally estimated. He also fixed a couple little things in my car above what was expected at no cost to me. They were easy fixes that cost practically nothing, that shows RJ’s keen eye for details. Car looked great. I’m very satisfied with the work.
Richard was great to work with! Excellent experience all around!
RJ was excellent to work with! I would recommend him to anyone in an instant.
Excellent service and support on updating me on progress of repairs. Quality of repair job exceptional. Looks like new and great paint blending. Hard to believe the before and after pictures. Would gladly use Caliber again, even though I hope I don't have to. But, life is life I guess. Thanks guys great job.
I've always been happy with the work that Caliber Collision does.. What's really nice is to hear that my neighbors use the same place and couldn't say enough about the great work you guys do!!
Because I have a big customer service background...I do think it's important to keep your customers well informed during the repair time .. a friendly txt with updates only assures my confidence that they're really on top of it!! I worked with RJ and he really took good care of me!!!
Thank you Caliber for doing such a great job on my Beemer!!!
Friendly employee (RJ), good communication (email and phone calls), handled the car rental and insurance fluidly.
I was informed that I could only talk to Rico than when I showed up for my appointment to drop off the car Rico was not even there someone else looked at my car and I did not meet him til my car was completed.
Excellent experience and everybody was very professional and helpful. The quickness of the repair was very impressive. Overall I am very satisfied .
R.J. was very positive and upbeat and worked through the issues with me when I wasn't happy with how things were going or understanding some of the explanations being provided so that I was satisfied with the outcome.
Outstanding service and guidance provided by RJ!
RJ was very attentive and friendly. He made the repair of my car an easy and stress free experience. I was very appreciative that he was willing to exchange my rental car for my car at my work.
I was totally and completely satisfied with the service I received at Caliber Collision. RJ was extremely helpful and totally professional; he kept a smile on his face at all times. Thank you RJ for a job well done.
Joyce L. Dorsey
RJ was amazing! He was very knowledgeable and very professional. Thank you my car was restored to like-new.
We are very happy with the work . Your representatives were kind and helpful. Thank you. Mary Ann Saporito
Vehicle Make : Mini Cooper
Appreciated the frequent updates about the status of the vehicle.
My car was repaired promptly and I was informed of the process every step of the way. RJ was great at communicating everything and answering all of my questions. Not thrilled that I got hit in the first place but RJ made it as painless as possible. Thank you.
Hopefully I shall be driving carefully and won't nee your services!! But I would be happy to recommend you for the work and the kindness of the employees I encountered. So thank you. Mary S
Customer service was great, my car looks like new????
RJ was amazing and my service was top notch! Very pleased
Caliber Collision consistently does an excellent job and keeps me very well informed along the way.
Very happy and satisfied with the service
I was at three caliber collisions and the first one at mission Viejo was completely awful . The final one in Irvine was completely satisfactory. Thank you.
Excellent communication and service!
I haven't had any issues with the repaired items. What made my repair experience great was the service. Mark Mrosla was professional, kept me informed, and delivered my car to my work since I could not get to the shop in time.
I appreciate the person (sorry i forgot his name) who help me with my car. He was very good in explaining to me what was done and it was fantastic my car was done in a few days only. You guys did an excelent job. Thank you.
Thank you for getting my car back when promised and for making this experience as painless as possible.
Outstanding customer service. 100% satisfied.
caliber collision has done pretty good job for my car. I'm satisfied.
Wires of radio system was somehow disconnected, which has negatively impact the reception. I had to return to inspect and fix.
My caliber collision representative was amazing!!! He was 5 stars for sure!!
My wife picked the Jeep up when it was finished, and noticed a problem on the way home with one of the turn signals. She called the next day and left a message with the receptionist for R.J. Arriola to call her back, but she did not get a return call yet. The left turn signal flashes on and off very fast, and we would like to schedule a time to bring it in to have this looked at. Thanks!
My car looks and runs wonderful!
RJ was awesome! He was always friendly, very helpful, and kept me informed about what was going on with my vehicle.
RJ was my advisor and he was very professional, helpful and thorough with every aspect of my repair. Effectively kept me up to date on what was taking place and expectations of when it would be complete. Thank you so much and I am very satisfied with the end result.
Dear Caliber Collision,
When I brought in my 328i with front-end damage, I was unsure about the quality of repair from a non-dealer. However, "R.J." at Caliber Collision in Lake Forest addressed my concerns by providing a thorough estimate, keeping me informed of progress, and overseeing the repair through completion.
I'm particular about my car, so it was refreshing that R.J. pointed out needed repair items I initially overlooked. He and the team at Caliber came through in less time than originally estimated, and were both courteous and accommodating in the process. And my car looks better than it did before the accident.
Yes, I am completely satisfied and would recommend Caliber Collision of Lake Forest to others.
One question please: Is there some sort of coating or bra that would protect the new front-end/spoiler of my BMW from highway gravel and debris? A contact or referral would be appreciated.
Caliber Irvine did a fantastic job and in almost a week under the time frame I was quoted. I couldn't be happier!
Communication was outstanding and the project completed early.
Thanks for outstanding professionalism
I thought the entire experience was phenomenal from top to bottom... Everyone I dealt with at the facility ( especially RJ) were professional and very courteous... What was a horrible experience (having to deal with the repair of a vehicle hit by someone else) was made practically bearable.
It was a good experience working with you.
Vehicle Make : Volkswagen
Mark did a superb job. Extremely professional and superior. Incredible attention to detail and customer service.
Highly appreciated his efforts and enthusiasm.
Many thanks Mark!
You guys rock!
I don't think I ever had a body shop do such a fantastic job like you did.
Your customer service is phenomenal! They texted me every morning to tell me the status of my car.
When I picked it up today I was flabbergasted. Not only was the car done so beautifully, they even did a complete detail job. It looks brand new. Thank you everyone for taking care of my so well. RJ..you did a great job helping me out through this ordeal.
Mark did a great job keeping me caught up on the timeframes and scheduling
Very fast, efficient work! Very responsive and constant updates with progress of repairs
Jay was absolutely amazing! He kept me so informed the entire time and even crunched time to get my car ready by the time I left out of town! The repair itself looks absolutely great! It looks just like it did before my accident. They really made a stressful time a lot easier! Thank you!
Your associate Jay Herrera exibited the utmost professionalism. It was a pleasure to work with him and your staff. Any further needs for any of my vehicles will be handled by Caliber Collision. Thanks to your company and your Irvine staff. Thanks Jay,
Michael V Looney. (Satisfied Customer)
RJ handled my car repairs and was a genuine and trustworthy associate from the start to completion of my repairs. I appreciated the transparency throughout the process and would recommend. Truly no flaws, Thanks RJ.
Repair was beautifully done and Caliber worked very rapidly... and accommodated my request to have it done a day earlier! A
Great repair and timely manner in which I was updated. I will tell all my friends about Caliber collision!
Wonderful, wonderful service. I would rate it as
10 Plus. R.J. and Karen were the best.
EJ, provided outstanding customer service and made all my concerns at ease. From a scale of 1 of 10, and 10 being the highest is scored a 12. Thank you, EJ.
RJ did an excellent job keeping us in the loop on the progress of the repairs. Thanks for getting our vehicle back to pre-accident condition.
RJ was amazing! He kept me updated even when I was very busy. Greeaattt service.
RJ handled things very well
Excellent customer service
Simple process, professional service advisor, prompt service, clear expectations. Thank you!
Vehicle Make : Mini Cooper
The entire staff were very accommodating and clear in communicating with me. They were all very kind and courteous. Thank you for making a bad incident into something that was pleasant. They finished the job almost a week earlier than expected, AND they even delivered my car to my home! What a service! Thank you all so much!
It was a pleasure dealing with your company. I am very satisfied with the repairs that were done.
Outstanding customer service and communication. RJ is fantastic. The craftsmanship is top notch.
A wonderful exprence. They were beyond friendly, incredibly fast and the price was surprisingly cheap!
Vehicle Make : Volkswagen
RJ kept me updated throughout the whole process. Very professional and thorough
RJ is awesome. Kudos for excellent customer service.
Overall, it was an amazing experience. After the repair, my car looked practically new due to the clean ups.
Mauricio and the crew are amazing! They made the process of getting my Jeep repaired painless. I was always updated about my vehicles progress and even got it back sooner then expected.
So far so good, my car looks good,
Didn't get a chance to drive around that much, but i like the body work on my car, looks neat, good,
RJ did a great job keeping me abreast of the progress and was able to expedite the process in a very timely matter. I felt like I had a brand new car when I drove it off the lot today. Thank you.
I very happy with the work excellent people
RJ was professional, curtious and very understanding of my needs. Thank you guys for a job well done..
The staff were very friendly and helpful. RJ was one of the staff members who was dealing with my claim and was outstanding from start to finish.
Great communication and service. Kept me updated throughout the process. Excellent work.
J was right on it
Although I was out if town he kept me informed and delivered the car to my house because I was hone
That really helped my wife
Vehicle Make : Land Rover
Great service! Thanks
RJ was updating me about the repair regularly. The team clarified any doubts which I had. And it was a smooth and easy process. Thanks folks @ caliber collision
You did a great job with my car. It looks like new! Everyone at Caliber is so nice and helpful. I would definitely recommend Caliber to others!
Excellent quality in all areas- Workmanship; the associate's professionalism and care in assuring we were informed of our vehicle's progress via text and phone calls; Very attentive to needs throughout entire process. Kudos to Caliber for hiring outstanding associates like Mr. Mauricio Vega who is definitely, "high caliber." Thank you for the pleasant experience and getting us back on the road so quickly!
Great Service - Richard was on-top-of-it
Our contact RJ was very professional, very efficient, and communicated very well as to what was happening at any time during the process. In the event of another accident I would not hesitate to chose Caliber Collision-Irvine.
Richard (RJ) was excellent in every way from the beginning to end. The finished work was excellent and I really did like the part where you dropped the car off for me since my work schedule was preventing me from pick up the car during your hours. I'll definitely use this place again.
The results were excellent and your contact employees are very professional. Thank you very much.
Incredible service all around! :)
Professional services throughout. Great outstanding result.
The entire experience was excellent. Communications and updates were accurate and helpful, the process was efficient and the work done was of a very high quality. Jeremy German is a terrefic represenatitive for Caliber.
RJ kept me informed with the repairs right from the time I dropped off the car till the day I picked it up. He answered all of my questions, very reliable, and knowledgable. Nice staff all around. Good to know there are people that actually do what they promised! Great job, RJ!
Mauricio always kept us updated and we received our car earlier than expected
Great customer service. On a 1-10 scale, R.J. gets an 11! Work was excellent and completed on time. Daily updates were great. I would be happy to refer your company to my friends and acquaintances.
RJ was great to work with. He went above and beyond by dropping me off and picking me up from work. His estimate was spot on. Working with you guys was seamless. Keep up the great work!
RJ did an excellent job of keeping me updated on my car repairs
Caliber is excellent in customer service I was
Updated every other day on the progress
Of my repair. Unbelievable customer service
Mauricio was awesome as well as an the staff!!
Fantastic customer service, I was always getting updates.
You guys did a great job. The customer service was above everything i could ask for. The people were nice friendly and professional. I will definitely recommend caliber to my friends and family. Thank you.
My car is beautifully repaired. Thank you.
Friendly,excellent communication (text messages)keeping me up to date about the car repair. I will gladly recommend Caliber Collision to my friends and associates. They did a great job!
Great service and nice manager
A from start to finish. I'll never go anywhere else.
Mauricio was amazing. My service was ahead of schedule and they even offers to swap out cars because I was busy moving.
Mauricio was great. I'm satisfied with the work they did.
Mike, Jason and Mauricio were fantastic. Car looks better than new
RJ and Staff were awesome! Mayra greeted me with a smile and turned me over to RJ who kept me updated thought my car's entire repairs! Thank you guys for a great experience!
Wonderful service and excellent customer service. Everyone is wonderful at caliber and really let you know their entire process.
Caliber Collision did an outstanding job. Rj was especially helpful and had terrific follow through. Thank you for getting my car back to me in such a timely manner. Happy holidays.
Mauricio Vega outstanding customer service actually beyond what could be wished for. Kept me informed constantly . Repair of car like brand new car.
Mauricio Vega was great! He helped make everything easy and communicated progress regularly. It was a time-intensive job (a little over a month) and the ability to text was a plus.
Mauricio was awesom. The service was impeccable and my cars completion exceeded my exspectations. Only thing I didn't get that I was promised was a wash. Thank you!
Very courteous and professional. Did exactly what was promised and delivered on time. We have used Caliber before and will use them again.
This was a very good experience thank you so much for all your help
People were very nice. It the repair took way too long and their time estimates were never met.
RJ had proper follow up and delivered as promised.
The job is not finished. I
Everything is good enough!
Great experience. Loved the text updates and everyone was very friendly. The car looks brand new!
We are very impressed with the customer service and workmanship. We will be back, if the news ever arises.
Keep updating the status in timely manner using text msg which was very helpful to know the progress of repair. Thank you Mark!
Thank you for a job well done!!!????????????
I was very pleased with the service and your staff, very professional, responsive, and friendly (especially RJ). The job was done much earlier than I expected. Thank you.
RJ was awesome to work with and through out the whole process he was very professional and always kept me in the loop.
I received excellent customer service. And I really appreciated the friendly warm welome from those I worked with from beginning to end. I having nothing but great things to say about Caliber I would give it a 10 . Thanks again!! I'm very happy my car looks great again:) Jamie S
Best place I have ever taken a car. Made everything so easy for me. RJ, Brian, and the girls at the front desk were the best. Very helpful!! Thank you very much.
They were extremely helpful. The repair dept was able to fix everything And touched up a few small things for me as well. Very happy with them.
Nicole was great. However the shop totally screwed up and delivered the car a week late (for a grand total of 18 days!). They had even ordered the parts ahead of time to reduce the amount of time it would take to fix the car! Finally, they didn't tell us that the car would be 6 days late until the day before we were supposed to pick up the car. Nobody even called- we just got a text message telling us the date had changed from 11/6 to 11/11- and then on 11/10 we got a text saying it wouldn't be ready until 11/13. Totally not cool and super disappointing.
Vehicle Make : Volkswagen
Jeremy and RJ where polite and very efficient. No one ever enjoys being without their car. Calliber kept me well informed and they where speedy. Thank you for awesome customer service.
Anther time Caliber has done an excellent, cost effective job.
Mauricio was very helpful with the entire experience. I loved getting the text messages. That was very convenient.
RJ was great and explained everything to me. My car looks great. Also the lady at the front desk(sorry I did not get her name) was very pleasant and also explained everything to me. Really great service.
The staff is professional, knowledgeable and efficient. RJ assisted me and took good care, always keeping me updated on the status. It really made the experience much better than expected. My thanks for a very positive experience.
RJ and Mayra were very good at updating us with the status of the car. The wait time was very short and we got our car back in no time. Thank you very much for all your help!!
Perfect experience. Quick repair and great service. Will definitely use you for all my repair needs
This experience was great. I was extremely impressed with the communication. I loved the text updates and the communication with Maurico was excellent
Car looks good as new. Thank you!
Jeremy was great, very professional and helpful.
The process was very easy and everyone was courteous . My car was completed a day early as well. The only issue I had was the front license plate was not replaced. I was provided the option to leave it off and that was fine. I was told I would receive the new frame the next day since It was included in the estimate and paid for by State Farm but did not receive a call that it was found. . Overall we are very satisfied with Caliber but would like to have the frame if we decide to have it put on at a later date.
Great service and service provider
RJ is a great employee he was very helpful and polite I enjoyed working with him
Your team is pleasant and efficient. Treating your car like a child, love the email system.
RJ did a great job keeping me informed and completing the job on time
Thank you! My Suburban looks beautiful.
Wonderful experience. Great communication from Richard Arriolla. And even most importantly, the quality of the work was second to none. I will certainly look to use Caliber again.
Jeremy was very communicative. The accident and the entire ordeal was so frustrating, but he helped me by communicating.
Mauricio was great to work with, promised and delivered! Very satisfied with the customer service I received.
Vehicle Make : Volkswagen
Excellent work and customer service.
Vehicle Make : Volkswagen
Mauricio provided timely update via system text messages as well as phone call to let me know the status of repair. total time was 23 days due to parts delay, which Mauricio explained to me, so overall experience is very good with his customer service skills
Your station for repairing car and estimate is very good, especially the services. We very appreciated. Best wishes from Yuhong Z
The only reason I brought to your company was because of Mauricio Vega. He was very professional and made me feel I would be well taken care of. You were the 4th estimate I got.
I had to wait over an hour when I dropped my car off.
Our BMW X3 was repaired at the Irvine branch, but it was picked up and dropped off at the Mission Viejo branch. When we picked up our car from the MV branch after the repairs were done, what strikes us as odd was that the car had problems starting/igniting the engine. The MV branch person insisted it should be fine, but the battery isn't working, so they started the car for us. I'm not sure why the battery died while it was in the shop being repaired; we had left our car in the airport for a few weeks for vacation before and came back fine. No one from the Irvine branch notified us that the car had trouble starting.
When the Mission viejo branch helped start the car, we decided to drive to the Irvine BMW car dealership to have the battery checked because the car did NOT drive smoothly. The BMW service center immediately confirmed that the battery needs to be replaced, so the same day we picked up our BMW X3 from Caliber Collison, we had to spend close to 500 to replace our car battery.
In addition, the left rear side of the car (where the major repair was done) had some rattling sound on and off while it was being driven on the road. It happens both on local roads and freeway driving as well. It almost sounds like some screws were loose and it was rattling around inside.
Overall, the car repair looks good, especially aesthetically, but we were not very happy to be told by Caliber Collision that the car battery is fine when there clearly was a problem and the MV shop had to start the car for us...it just didn't feel right to have to spend 500 elsewhere to have our car battery replaced immediately after leaving the shop, and also to have sound rattling in the car while driving on the road.
Vivian/ Kai L
Special thanks to RJ
Excellent service from start to finish! Mauricio was great! I'm very happy with my repair!
I was kept well-informed about how the process would go and as to the status of my car during the repairs. The car looks like new. So I am completely satisfied in all regards.
Took a bit longer than original timing