You guy maked a good repair on my car! Thank you for all team work!! And thank Rachelle, she did update my car statu every day until the work done! Thanks again!
Great job. Thanks Ali and Xavier.
Overall a great experience. Excellent customer service.
Vehicle Make : Volkswagen
Very pleasant experience, thanks for the friendly service.
Excellent daily update, quick service, great job!
Very nice staff, great repair
Everyone at caliber collision was very helpful and nice. I never felt like a bother to anyone.. I loved getting updates without having to ask for them!
Javier and the staff really did a great job. Upon return I was truly satisfied with the outcome and I really appreciated the warm customer service. I will recommend this shop in the future.
Very much appreciated the updates by email.
Excellent job in repair and updates!
The associate I worked with was Anthony. He was extremely knowledge and provided awesome customer service throughout the repair process. Due to this positive experience, I will for sure use Caliber Collision for future bodyshop repairs,and feel 100% confident referring your shop.
With all the damage that was done, I just KNEW there was no way I wasn't going to be able to tell there was any previous damage. The workmanship was absolutely amazing, and the customer service was over the top!!!
As always I am completely satisfied with the work done on my truck. Also it was completed in a timely manner.
Quality work, great service, nice friendly team.
Vehicle Make : Volkswagen
Meijer representative Javier was very good about explaining what was going on with the car and keeping me informed of everything that was going on and called me personally to let me know my car was ready
Caliber took good care of me. They made sure I was satisfied and my vehicle was repaired correctly.
Caliber collision agents were vert helpful and efficient. Very satisfied
Anthony was very professional and explain the step by step procedure very clear. I was in and out with rental car all ready in a very timely manner.
The repair was very quick, everyone was extremely helpful. They made me feel welcomed since the moment I walked in.
Each and every person I worked with was extremely professional and very friendly!
Would take my car there again and would recommend to others!
I'm very pleased with the service I received. Thanks to Javier and the rest of the staff, very friendly atmosphere. I would recommend to my friends.
An outstanding staff.
Very very satisfied with the good job done but took a whole lot of time to finish
Anthony did a great job and 8 wa very satisfied with his customer service. Im happy with the way he handled my car
Anthony was really great in explaining the process and procedures. He was very welcoming and kind. He kept me updated on what was being worked on until ready for pick up! Best service I've had in awhile!
Job well done! A+ customer service, which included updates throughout the entire process. Impeccable body repair work done on my vehicle. Special thanks to Javier at the Southwest Houston location!
The scheduling was flexible, rep was friendly and caring. The job was done very efficiently. Great experience.
Excellent service and easy to deal with, and the agent is very responsible during the whole case! Great job!
Vehicle Make : Volkswagen
Service was excellent. My car as ready in record time!
Anthony did an excellent work to fix my car. I am very satisfied with the service Caliber provided and your customer service are excellent too!! Thank you all.
Your team was very courteous and transparented. Emails and phone calls follow up for every step. It was totally different experience than other auto shops.
Went to pick up car and bumper color did not match, very noticeable. The issue was fixed promptly but that kind of mistake should not have happened to begin with. I had to take time from my lunch break the fist time only to leave with the rental again. Better quality control needs to be put in place.
Anthony did an outstanding job keeping me updated on all changes. Thank you for repairing my car!
Anthony was excellent and very professional throughout the process. My vehicle was ready earlier than anticipated!
Javier and the receptionist have great customer service skills. Javier was professional and he had a nice firm handshake which is important when I first meet someone in a business setting . The entire experience from when I walked in the door was handled in a professional and time efficient manner. Caliber, Geico and the Enterprise staff were all excellent. I will definitely recommend to others.
I was completely satisfied with the service and fast servce
very good service? thank you very much
My experience was great. My consultant Rachelle was awesome and always kept me informed!
Very helpful. Well informed
Great service! I like the fact that the rental car was there waiting for me. Caliber kept me updated by sending me emails. Javier together with his team are very professional and provided great service. I would recommend Caliber Collision to my family and friends.
Thanks for your quick and kind service. Javier was the best!
Javier is clearly devoted to customers. He sees us as human beings and it makes a difference; opposed to just another customer or business opportunity. He is very considerate and will do whatever which is in his power.
While I wish caliber collision would handle their own mechanic work which would give a more accurate picture of when vehicle repairs would be complete Javier made it at least pleasant and was thoughtful enough to let me when he wasn't comfortable with the "completed" repairs.
I reiterate driving out here 8 or so hours without a clear picture of expected completion date is a huge inconvenience. I pretty much wasted a week of work since the mechanic work on my vehicle had to be outsourced. HOWEVER, Javier did keep me informed as best he could I just wish Caliber had the capacity to deal with the entire repair service work.
By the way from the beginning to the end Kalie is a huge asset to the front end of repairs. She is super relatable and easy to talk to. She can deliver both the good and bad news and you not even get upset just because of the way she says it. Great person who can see the big picture and break it down for you.
The whole process was painless. It was great that the Geico adjuster and Enterprise leasing was onsite for a one stop repair experience. Staff was friendly and courteous. I especially liked that Anthony, my service advisor, called me daily to give updates on the progress of the repairs. I have already told my friends about the great experience I had with Caliber and will continue to recommend your shop in the future.
Anthony and the entire caliber team did a fantastic job. Their attention to detail, willingness to go the extra mile, and ensure total customer satisfaction was much appreciated. I would enthusiastically recommend the caliber team to any friends or family who could benefit from their outstanding service.
Everything went very smoothly and exceeded my expectations.
I received excellent service from the time I walked into Caliber Collision. Everyone were excellent with great customer service. Anthony was wonderful he provided everything he told me he was going to do and I appreciated that. Great job Anthony my car looks great. Shout out to all the workers that done a excellent job on my vehicle. I would recommend Caliber Collision to everyone. Thank you for the EXCELLENT service.
Rochelle always kept me fully informed of the whole process, and did an overall great job. And the car looks fantastic.
Anthony was truly AMAZING. I am a single mom and have alot to always worry about and do and this process...I mean he really went above and beyond for me and I truly appreciate him and also hope his little one enjoys her birthday Monday I am completely blown away with the professionalism and how family orientated and nice and amazing this place is just like having a great doctor to having a great dentist...this place if ever I need will always be my collision shop of choice thank you Anthony and to the women up front whom are always so quick, diligent and kind thank you
Everything is very good...my service advisor is great...
Service was above expectations. I was very well informed with updates through out the process
I was very pleased with the work of calliber and with the attention of the staff
Rachelle was awesome. The updates were frequent and we were never left wondering what was going on with the progress.
Kuddos to Caliber Collision for an excellent service they provided!!!
Ali & Anthony are amazing people with amazing people skills.
Way to go!!!!
Awesome service! Amazing quality repair!
Glad to have my vehicle back to its best!
Thank you for following up! Thank you for excellent quality body work!
The entire staff was absolutely professional and courteous. Especially Rachelle. A complete joy to work with. Will definitely bring all future business here.
Everything went perfectly smooth.
Could not have asked for a better experience and Andrew was terrific!
My car was involved in a hit and run as it was parked right outside of my house. I was frustrated and a bit annoyed at the inconvenience of having to leave my car and then pay for something that wasn't even my fault. However from start to finish, Caliber Collision calmed those frustrations to the point where I left there with a smile on my face and a calm knowing my car was in good hands. I dropped my car off on a Tuesday and it was ready on Friday and, they even washed and detailed my car for me! I was extremely pleased with their excellent customer service from beginning to end and the speedy repairs. Javier and the nice young lady at the receptionist desk who processed my paperwork were very helpful and I can't thank them enough! If you are ever involved in a collision, trust me when I say that there's no other place that you'd want to bring you car!
Great service! Please let customer know what time you close. Will send anyone to your company.
Ali, Anthony, and Sam provided service beyond my expectations. I don't remember the name of the Enterprise associate but he was awesome also. Keep up the excellent service guys. You all ROCK!!!!????????????
good service ! Very nice people
The people at Caliber Collision were very helpful in every way . From the time I walked in the door I felt a sense of ease. They handled the whole process with the professionalism , it was almost like Ihad a sick family member instead of a car. Oh yes besides being efficient they were expedient .
Anthony took really good care of us. Thank you!!!
Great courtesy. Prompt with status update. Pay attention to details. Awesome service.
Keep me updated all the time finished before the day they told me car looks great thanks
Vehicle Make : Volkswagen
I want to congratulate you all on the constant status updates. No other business comes close.
Great customer service,however I dont think the paint was an exact match.
Everyone was courteous and professional. I was kept informed of their progress and the job was completed in record time.
Anthony is professional and compassionate. He is knowledgeable, respectful and admires his job. I would not hesitate to refer my friends to Caliber Collission due to the experience I had with him. I recommend him to everyone that deserves his good job.
The customer service is great
You made my vehicle look like when I bought it new from Longo Lexus eleven years ago. Thanks very much. You are the best. Chin.
Excellent service and workmanship!
Vehicle Make : Volkswagen
Rachelle Schultz is excellent.
I had a great experience with the staff at Calibur Collision and it was all truly a painless process. They were all great!
Rachelle gave excellent customer service as well as person at the front desk.
The staff was super professional and everyone wanted to make sure I was happy with my service.
It was extremely helpful to receive updates on the progress of my car repair.
I am very satisfied with the great job caliber collision did, Javier was excellent a 10 out of 10 and kept me in the loop of my vehicle repairs. GEICO did well as keeping me inform and the overall result was excellent. I hope I don't have to have any accidents anytime soon but if I do Caliber collision will be my place to get my vehicle repaired.
Repair timeline about as expected. Visually, the quality of the work appears to be quite impressive. I was glad to hear the after market parts were CAPA compliant.
I want to thank Anthony for the great customer service he provided while my vehicle was getting repair. He called frequently to update me on the status of my vehicle and made this whole process go very smooth. Again, thank you!!!!!
I will tell others about your company.
People works there , very nice, do good job and quick , so I get my cars back , thank you
I love the text messages just stay in touch about the repairs on my vehicle it was very easy and allowed me to receive messages about my vehicle while at work we're talking on the phone is difficult to do everyone was very professional one of the best auto repairs I've ever had
Anthony and Ali did a good, honest job of estimating and overseeing the Toyota car repair.
Very good service. The gentlemen waited for me even though it's after 5:30pm. Really appreciate.
Extremely great job! Thank You!
Anthony is wonderful! I will recommend my friends to this place!
Anthony was a great service representative
Everyone was very nice and professional no hassle Great job keep up the good work and thanks!
Nice, fast job my truck was ready before the expected date.
Anthony kept me updated throughout the process.
Although the repairs are brand new, I got a lifetime warranty and the customer service wad fantastic from start to finish.
Location was very convenient for me and all staff were professional and courteous. Work done on my Tahoe was excellent. I will recommend Caliber Collision to my family and friends.
Caliber collision got my 2015 camaro looking brand new again. Thanks guys. I appreciate it.
Very quick and professional
The underside on the drivers side has a panel that is not attached properly. There are 4 "holes" sticking down instead. Didn't notice it til several hours after picking the car up.
I was very impressed with Rachelle's professionalism and tact. Caliber is lucky to have her and I will definitely be recommending this shop to my friends.
Anthony was very courteous, attentive and professional starting from the time I left my car for repair upto the time the car was returned to me. He kept me informed about the progress of the work and when the work would be completed. The required paperwork was brief and easy to understand.
Excellent customer service given here! Sam gave me constant repair updates along the way and Troy made sure I was happy right to the moment I drove away. Thanks guys! I will definitely recommend Caliber Collision to all my family, friends and business associates.
Everyone was very nice. The whole process was painless and easy.
No need to change a thing.
And the repair quality I give it a 10
Customer service I give it a 10
Yes my vehicle was ready when promise.
Yes I was informed during the entire process.
Cleanliness of my vehicle I give it a 10.
I would recommend Caliber to my friends
No I did not have to return to Caliber for additional work
Vehicle Make : Volkswagen
My car looks good as new. The repairs were completed quickly.
Vehicle Make : Mitsubishi
I received my car back and it was dusty, dirty, inside and out. White compound on the back wheels including the bumper.back windows where dirty. Side panels did not match up. Back bumper was loose. Inside where the spare goes was dusty and dirty. Driver seat was not working properly, and that what I could see. I felt like I was in a rush. It was dropped out at my job. Not enough time to properly go over the car myself. The repair shop had my car for 31 days and not completed to my satisfaction. This was one of the worst experiences that I have with a repair shop. Why would someone allow a car to leave the shop looking like that and think that would be acceptable. After being hit from behind my care will never be the same. Also when you open the back door, it drags. I am very unhappy with my service.
Overall it was amazing & quick. Rochelle and Sam are great, very welcoming made you feel as part of the family. There was no need for them to wash my car and they did. Which was a huge appreciation, they went out of their way to make my car look new. Thanks! Keep up the great work.
Excellent job! They went above and beyond!
The young man who handled my car was just wonderful. I could not be happier. Thanks to all of the staff as well. Jodie.
Very professional ,prompt and very polite.
Everything was great, no complaints at all.
Lack of communication was a problem. Great receptionists.
Vehicle Make : Mitsubishi
The staff was professional and polite. Kaylee & Rachelle were helpful and kind, please give them a raise.
So far, everything is good...
Those who worked on my car went beyond the service that was required of them, they surpass my expectations and even did over all beautification of my car such that even existing blemishes where taken care of, I am really greatful, thank you.
Everything was perfectly executed! The repairs was well done and I was truely happy with the job done.
Very polite and professional customer service. My advisor Anthony was amazing. I was constantly updated about the vehicle and the vehicle was ready before the actual delivery date.
There are minor scratches on both interior and exterior of the car, but overall result is good. If technician can be more careful repairing the car, I will give 10/10.
One off the best service experience ever!!!
I have received the top quality Xerox award and have
Presented it Xerox board.
Please free to contact me for a through debriefing
Quality Service Engineer
I was very completey stisfide with work and that your service advisor was very nice with us and I am very happy with you work thanks AKHTAR tell MR ANTHONY CUCCERRE thanks again
Thank you so much from the moment we walked in, everyone was helpful polite and very attentive, all questions were answered and work done on my truck was great ,it was like nothing had happen to it ,finished work was beautiful and again thank you very much .
Thanks for doing an excellent job and giving Great customer care you all were every friendly you made my day brighter by your excellent service ThAnks again
Anthony and his team were amazing!!
Rachelle and the front desk associates were great, very helpful and welcoming.
Our agent, Ali, was very helpful and professional.
The whole staff is absolutely amazing. They helped me get my car in an exceptional time! I highly recommend this location.
Anthony was very nice and explained very well . Felt very comfortable leaving my car there for repair. He is truly awesome.
Vehicle Make : Land Rover
Great Customer service and Excellent work. The best of all, I was kept informed through out every stage of the Repair process. The job was marvelously done and on time. Thanks
I had an exceptionally great experience with Caliber! Although I never want to be in another situation where I am in another car accident, I would definitely trust Caliber for all my car fixing needs! Also, working with Rachelle was great--she was attentive, and kept me informed with every detail that pertained to my car needs. Overall, an amazing experience!!
Vehicle Make : Volkswagen
I was very pleased with repair time. I was expecting a much longer repair. The quality of the work was also great.
Very professional and good detail to quality / service.
Fast and nicely done. Would recommend and return
They were kind and handled business quickly and efficiently. I will always recommend Caliber Collision!
You guys did an exceptional job! You guys made sure all of our needs were accommodated from our first visit till the day we got our car back. Everyone in staff is extra friendly and made sure everything ran smoothly for us. We we're extremely impressed on how quickly they fixed our car and they left my car looking brand new again!!!
My car looks amazing! Thanks so much.
The time process was a little long.
Everyone was very nice and professional! They made my car repair experience as painless as possible under the circumstances that I was facing.
Everyone I spoke to was very friendly and helpful and went above and beyond. I was even helped when moving car seats from my car to the rental and vice versa. Anthony had excellent customer service skills. I brought my 1 year old with me every time and the assistance I received was very unexpected and I appreciated it so much.
My trunk was not reassembled correctly after, I assume you opened it to check my gas line.
Everyone was very nice. Fast service and Anthony kept me updated throughout the process.
Rachelle has been very attentive, awesome person to work with and caliber collision did an awesome job on my truck. My truck was in and out in no time. Thanks guys!!
The whole experience was very painless. That was our first time making a claim on insurance for repairs and we were alittle nervous. But having a Geico agent and rental om site made everything very convenient. Sam and Troy with Caliber answered all of our questions and made sure that we did a full walk around the car to go over all the work before we left.
Troy did a fantastic job with hunting down the parts, repairs, and progress updates. The entire staff - Kaylee, Ali, Troy, and Brent were very professional and helpful with their assistance.
I was very well treaty the service was excellent & everyone was pleasant .
I am happy with the service
The service and your personnel are very good. Your directions to Your business is HORRIBLE. You Must do a NEW access to the facility or YOU will loose business. You need to create an access off of Stancliff Road or no one will know how to get to your facility. I can recommend all the time but if people can not find it the business will not come
You need off the road business. People in Houston need your service and Must find Your very nice and qualified employees. Please help them stay employed.
It you need more from me Please let Me know.
My. Car. Is home and looks Great.
Thank You. Jeanne Andrews
took way too long to get my car once was done. took 40 minutes for them to retrieve my car from the back. didn't have time to eat my lunch on my lunch hour.
Good communication via email. Also, Anthony was great! Friendly and very courteous.
My rep, Anthony, was awesome. He gave excellent customer service and I will be more than happy to refer Caliber Collision to any of my friends who needs Auto work done!
Great customer service very satisfied with my experience and will recommend to everyone
The service was top notched for the following reasons: Rochelle was extremely nice, made feel I could ask any questions, kept me informed, and just went above the call of duty, the turn around time was excellent and the work looked great.
Yes the work was excellent. I just wish there wasn't a mix up with the insurance companies not paying. Sorry I had to wait a week before I picked up car.
Excellent job, thank you so much for your service.
I loved how Anthony respected the fact that I preferred to be emailed. I also appreciate how he stayed a bit after hours since I was having a scheduled conflict. Any further repairs I need I know to go to Anthony!
Our service person was excellent and thoughtful. On a scale of 1-10 he was a 10.
I was treated professionally and respectfully, which put me at ease.
It was amazing how quickly they returned my car back to me considering all the damage it had.
Everyone was informative and helpful. I could not ask for a more pleasant experience
From the moment I walked in, the experience was very personable and positive. I left my car and good hands and left in my rental 100% certain of this. When picking up my car, after which I would say was a done in a wonderfully timely manner, I felt the same personal service and attention as we went over the car and the paperwork was all finished up! Would come again should the need arise!
The repairs look great and customer service was top-notch, especially Anthony C.
Everyone was very helpful throughout the entire process. I will definitely recommend you guys and be back for any further repair work needed for my vehicle.
Very impressed . Thank you for an excellent job done from the start when I dropped my car till I picked it up. Kudos to all of you .????
The repair looks to be done by Rookie than a professional. I will bring back the car and let you guys finish the rough edges
I would like to say what an awesome job that was done on my car. I will recommend Caliber Collision to all my family and friends for there friendly and expeditious services.
Anthony provided excellent customer service by keeping me informed on the status of my vehicle from start to finish.
Please make it part of your process when customers are dropping their car off, to let them know the acceptable forms of payments. As it is a big inconvenience when a customer comes to pay with cash only to be told you all no longer accept cash.
Myself and another customer that was there to pick up vehicles had to leave and go and get a money order because we were not informed Caliber Collision does not accept cash.
Vehicle Make : Volkswagen
Very professional and responsive.
I just got my car today but to me the repairs look great.
Anthony was very helpful and nice and keep me updated at every stage of the repair! Thanks a lot
Staff was very friendly and helpful. I would go here again!
The service was excellent
Provided great customer service
It was an amazing costumer service experience. The gentleman that assisted me (Anthony) was very kind, helpful, respectful, made sure I was updated and did everything he could so that I would not only had a great but an amazing costumer service experience getting my car repaired. Not to mention my car was done faster than I had expected. The job that was done in my car was amazing! Couldn't love the costumer service and repairs any more! Thank you!
As a claims adjuster who deal with shops I must say I was impressed with the service from walking in to walking out. The repair process was quick and done perfectly this was a great experience thanks
The best all around service from beginning to end I have ever experienced with a collision / body shop / auto repair business.