Body Shop
Autobody Shop Review Summary
5 stars 88 Reviews
4 stars 22 Reviews
3 stars 3 Reviews
2 stars 2 Reviews
1 star 7 Reviews

Real Reviews From Verified Customers

Teofilo C.
Vehicle Make : Mitsubishi
5 out of 5
12/3/2016
Communication was great. Knowledgeable staff. My car feels like New. thank you
Sharon G.
Vehicle Make : Nissan
4 out of 5
12/3/2016
Denise was very detailed n efficient, she kept me posted with updates on the repairs, my vechile was ready when she said it would be. The other associates were friendly n helpful. Gus walked me through the repairs the day I picked up my vechile because Denise was out for the day sick. I was very pleased n I appreciate the fact that they cleaned it once they were done especially since it was dirty when I dropped it off.
Maria C.
Vehicle Make : Nissan
5 out of 5
12/2/2016
I was pleased with the repair, your staff at this location were professional and caring about my experience. This was the first time having my car repaired. Great job!
George W.
Vehicle Make : Mercedes
5 out of 5
11/26/2016
Great job and customer service
Tony H.
Vehicle Make : Dodge
5 out of 5
11/24/2016
My experience with Caliber was awesome. I was extremely satisfied with the work they did and felt they went above and beyond repairing my truck. My truck looks and feels like new. Mr.Ramon Garcia did a great job keeping me informed on the status of my truck and was very helpful and knowledgeable when I had any questions. I will definitely come back if I ever need any repairs and highly recommend Caliber to all my family and friends. Thanks again for a job very well done.
Adriana R.
Vehicle Make : Dodge
5 out of 5
11/23/2016
Everyone was amazing! Thank you all for everything! Glad my first time using my insurance to get my bumper fixed was a grand success
Arturo R.
Vehicle Make : Mitsubishi
4 out of 5
11/12/2016
I love the daily updates about my cats progress
Enrique A.
Vehicle Make : Ford
5 out of 5
11/11/2016
Everyone was friendly and helpful from the minute I walk in... They did a great job on my car and took care all of the paperwork and stress free. I would highly recommend Caliber to anyone. Thank You
Michael M.
Vehicle Make : Mitsubishi
4 out of 5
11/9/2016
Calll back's
Robin K.
Vehicle Make : Ford
5 out of 5
11/9/2016
My car looks great! Denise was very helpful and always kept in contact with me about the progress of my vehicle.
Raquel F.
Vehicle Make : Gmc
5 out of 5
11/8/2016
Awesome staff and quick repair, very satisfied!
Belinda S.
Vehicle Make : Ford
5 out of 5
11/6/2016
My truck looks brand new!
Angela D.
Vehicle Make : Nissan
4 out of 5
11/5/2016
Raymond was amazing, and informing. He called everyday (for the 2 days my vehicle was there) to let me know the status.
Jose V.
Vehicle Make : Toyota
5 out of 5
11/5/2016
Emily did a great job. Always kept me in touch about the status of my vehicle. Very friendly great customer service. Went above and beyond to get my vehicle taken care of
Arthur C.
Vehicle Make : Scion
5 out of 5
11/5/2016
Denise was great. She was professional and knowledgeable. The work looked great!
Rocio V.
Vehicle Make : Dodge
5 out of 5
11/4/2016
Emily was amazing! I was updated constantly and she answered any questions or concerns I had. I would definitely do business worth your company again because of the experience I had with Emily.
Ruben C.
Vehicle Make : Gmc
4 out of 5
11/3/2016
Great job! Felt the associate really cared on getting the job done right.
Wallace R.
Vehicle Make : Cadillac
5 out of 5
10/31/2016
Very satisfied
Shirley A.
Vehicle Make : Gmc
5 out of 5
10/28/2016
Denise kept me informed throughout the whole process. I'm satisfied with the outcome of my vehicle
Sidney S.
Vehicle Make : Ford
1 out of 5
10/27/2016
My passenger mirrors that was replaced was a completely different color to the original and the driver side. The original was silver on top and black on the bottom. The ones that was replaced was all black. Also as I was driving. I turned the headlights on and the passenger side lights was not working.
Terry W.
Vehicle Make : Chevrolet
5 out of 5
10/27/2016
Your entire staff made the adventure a pleasant one. The front desk very courteous and receptive. Great job by ALL????????????
Robert M.
Vehicle Make : Nissan
5 out of 5
10/25/2016
Emily and Erica were super. Emily updated me by phone and text just like she said she would. Very good employees.
Hailey F.
Vehicle Make : Ford
5 out of 5
10/22/2016
This branch of caliber collision made a negative event of a car crash into something positive. I had the pleasure to work with Denise who was simply amazing. She was detailed oriented, answered questions before even asked, and was delightful to work with. Her and the team was able to get my truck repairs completed before the anticipated date . Thank you again for getting my truck back to normal.
Larry H.
Vehicle Make : Toyota
5 out of 5
10/15/2016
Emily was wonderful to work with. My car looked beautiful, and was very clean. My car was completed ahead of schedule, and all the employees were very friendly and professional. I would definitely recommend caliber collision to a friend. Thanks!
Jose R.
Vehicle Make : Nissan
5 out of 5
10/13/2016
very good
Andres L.
Vehicle Make : Toyota
5 out of 5
10/8/2016
It was very convenient staff was very friendly
Andres B.
Vehicle Make : Ford
4 out of 5
10/5/2016
The only thing was that my third row seats were dusty from the work done. The rest of the truck was clean.
William G.
Vehicle Make : Chevrolet
5 out of 5
10/1/2016
Every thing was excellent I recieved updates via txt message and got my car on time and as promised Denise and rest of the staff were very polite
Lydia R.
Vehicle Make : Hyundai
5 out of 5
9/30/2016
Enjoyed the updates from both Denise with USAA and Caliber via text messages.
Edwin S.
Vehicle Make : Mitsubishi
5 out of 5
9/27/2016
My car was ready on time, Miss Denise Rodriguez was awesome. Outstanding costumer service.
John R.
Vehicle Make : Toyota
4 out of 5
9/5/2016
Overall I was satisfied with my experience at CC. Going in I had high expectations. I did my research prior to scheduling an appointment and read great reviews. The staff was friendly and kind. I love that they were always smiling. The text message updates were great because I was always in the loop. Emily even offered to stay a bit after 530 so I could pick up my car. It was raining that day and she stated that she would much rather me be safe on the road instead of rushing to get there before closing. I hope the staff will continue to enjoy their work environment because that's what makes great customer service. Job well done, thank you for taking care of me and my car. Will always recommend!
An Jose.
Vehicle Make : Chevrolet
4 out of 5
8/25/2016
To all your associates , front reception and all body and fender workers A Job Well Done. Keep up the good work......now I feel more at ease driving my own car.......????????????...... I will recommend....Caliber Collision,.....Thank You, Emily and your co workers.????????????????????????
Dee J.
Vehicle Make : Ford
5 out of 5
8/21/2016
Super job
Araseli Q.
Vehicle Make : Chevrolet
5 out of 5
8/20/2016
Pleased with service and updates daily
Joe R.
Vehicle Make : Chevrolet
5 out of 5
8/17/2016
Work was professionally completed and exceeded standards. Would definitely recommend and return to this shop.
Yvonne G.
Vehicle Make : Chevrolet
5 out of 5
8/13/2016
I was so amazed of the great and fast work done on my vehicle. Great job to your team.
Maria R.
Vehicle Make : Ford
4 out of 5
8/12/2016
I love the excellent experience I had with this company. I am going to make this place my only go to repair shop. All of the staff members I interacted with over the phone and in person were wonderful. I felt like the staff really cared about my problems and they worked hard to help me and make me feel like I was special. I have to mention that Emily was phenomenal and gave me the best customer service and answered all of my questions. Emily is super professional and she went above and beyond to make sure I was comfortable and informed about the whole process. I absolutely loved that the people here were so awesome and they must have a great management team here because everything and everyone was top notch and all the screws were tightened and there was nothing out of place. And the popcorn and coffee for customers is a great touch! Thank you all so much!! Take care of Emily because I'd gladly try to **** her up to work for my company, she is quite an asset!!!
Brandon A.
Vehicle Make : Nissan
2 out of 5
8/12/2016
No comments, do NOT contact
Gloria F.
Vehicle Make : Hyundai
4 out of 5
8/10/2016
Very excellent work getting the correct color of paint for my car. I will let people know that Caliber collision does very good work in a timely matter.
Angela C.
Vehicle Make : Toyota
5 out of 5
8/5/2016
The staff was very professional and explained each step of the process. Receiving daily texts kept me informed. I received my vehicle ahead of schedule. Thanks
Letty L.
Vehicle Make : Bmw
5 out of 5
7/30/2016
The customer service was excellent. Work was completed to our satisfaction. The staff was friendly and helpful. Emily was a joy to work with!
Paul W.
Vehicle Make : Nissan
5 out of 5
7/30/2016
If I have any vehicle damage in the future, I will definitely go back to Caliber.
Charles D.
Vehicle Make : Audi
5 out of 5
7/24/2016
Everyone was professional, friendly and courteous. Denise went out of her way to accommodate my schedule.
Adrianne C.
Vehicle Make : Toyota
1 out of 5
7/24/2016
My car has a scratch that needs to be repaired also my headliner inside my car has dirt stains. My front car and passenger seat has dirt marks none of these marks was in my car when I dropped itn off to be repaired. My car was less than 1 month old. I am also being inconvenienced having to bring my car back to be repaired
Carole D.
Vehicle Make : Honda
5 out of 5
7/20/2016
Raymond and his team exceted all my expectations. Service, kindness and professional behavior has made me a happy happy customer.Carole D
Reynaldo J.
Vehicle Make : Honda
3 out of 5
7/16/2016
Customer service was great everyone was nice and polite but my car was there 2 months to get repaired I was really upset about that! Too long to get my car repaired.
Rita C.
Vehicle Make : Mini Cooper
5 out of 5
7/16/2016
Excellent service
Gerardo C.
Vehicle Make : Nissan
5 out of 5
7/16/2016
The service person kept me very informed every step of the way. She was awesome
Yvonne S.
Vehicle Make : Volkswagen
5 out of 5
7/16/2016
Great customer service! We think Emily is awesome...always greets with a smile and makes sure we are taken care of have fresh popcorn while we are there!!! We hope not "have" to come back for more than a visit. My Jetta came out nice & my daughter is happy hers did too. Highly recommend this City Base Caliber location in San Antonio for friends & family. Thank you for getting us back on the road better than when arrived for repairs! Happy Customers...
Megan B.
Vehicle Make : Ford
5 out of 5
7/16/2016
None
Darel J.
Vehicle Make : Honda
5 out of 5
7/15/2016
Customer service, impeccable! Both reps Emile and Erica made me feel welcomed and showed that they cared. This is how a business should be run. Thank you.
Rodrick W.
Vehicle Make : Ford
5 out of 5
7/9/2016
They fixed my car so fast and did a great job 10/10
Monica G.
Vehicle Make : Toyota
5 out of 5
7/5/2016
Pleasantly surprised & pleased. You folks wrote the book on customer service,
Desiree Joe.
Vehicle Make : Chevrolet
5 out of 5
7/4/2016
I was impressed by the professionalism through out the entire team and I always new what the status of my vehicle. Thank you.
Karen M.
Vehicle Make : Toyota
5 out of 5
7/1/2016
Emily was great and kept me up to date throughout the 2 weeks my car was in the shop. Once I got it back she made sure it was perfect. Thank you!
Jason P.
Vehicle Make : Chevrolet
4 out of 5
6/28/2016
No commnts
Matthew F.
Vehicle Make : Hyundai
5 out of 5
6/28/2016
I was kept in the loop on the process and told when my car was going to be done and it was done on time. the car looked great. thanks
Stephen W.
Vehicle Make : Dodge
5 out of 5
6/26/2016
Excellent service
Jeff H.
Vehicle Make : Dodge
5 out of 5
6/17/2016
Outstanding service! Thank you!
Michelle T.
Vehicle Make : Honda
1 out of 5
6/16/2016
Although the dents are now out of my car, my car does not run. It did not start when I picked it up. The battery was dead and the staff had to jump start it. The woman said it would probably be okay. Now, my car is in the garage and does not start. I have an appointment in the morning and I now have to figure out how to get there. Then I'm going to have to deal with the battery. The woman that did help me, stated that if the battery still did not work that Caliber would replace it at no cost. But I still have the same issues listed above.
Beltsasar A.
Vehicle Make : Toyota
4 out of 5
6/11/2016
There were a few hidden damages that caused the estimated repair time to be exceeded however these matters were resolved as promptly as possible.
Lynett M.
Vehicle Make : Ford
5 out of 5
6/11/2016
Loved the service! Thanks Emily and the Calibar body shop guys!
Kristy R.
Vehicle Make : Volkswagen
4 out of 5
6/1/2016
Denise Fails was thorough and has a great sense of paying close attention to details to get the job done right!
Sergio S.
Vehicle Make : Chevrolet
5 out of 5
5/28/2016
Good service attitude good work
Michelle S.
Vehicle Make : Kia
5 out of 5
5/25/2016
The car repairs took longer than expected but your City Base supervisor was gracious enough to help with the rental in the interum. Immensely helpful! My car looks brand new again and I'm VERY thrilled to have it back. Thank you!
Richard Y.
Vehicle Make : Nissan
5 out of 5
5/25/2016
I loved how you all kept me very informed on what was going on with my car. Loved that I not only got calls with updates but also text messages
Dennis D.
Vehicle Make : Nissan
5 out of 5
5/22/2016
Erica up front was very polite and accommodating. Denise Fails did a great job keeping in touch regarding progress. Most importantly, MY CAR LOOKS AMAZING!!!!!!
Jeff H.
Vehicle Make : Mazda
5 out of 5
5/19/2016
Emily was great! Erica always was willing to help. Overall experience was A+++
Amador C.
Vehicle Make : Chevrolet
5 out of 5
5/14/2016
Great customer service. Frequent updates on progress
Donna R.
Vehicle Make : Toyota
5 out of 5
5/14/2016
All very great
Diana P.
Vehicle Make : Mitsubishi
5 out of 5
5/12/2016
Always kept me informed of the progress by my service advisor Scott. Will recommend yall to everyone I know.
Felipe R.
Vehicle Make : Ford
5 out of 5
5/11/2016
Great service
Connie S.
Vehicle Make : Toyota
5 out of 5
5/8/2016
I was kept well informed with the progress of repairs. I would really like to stress that i was overly impressed with the assistance i received with the intial contact shop/office of Caliber. They were very respectful and extremely courteous. They went above and beyond to ensure i was taken care of. Even when i was left at Caliber by enterprise because they were very busy and could not get to me, and although Caliber was just as busy.....Caliber took the initiative to ensure i was taken to enterprise.
Roland M.
Vehicle Make : Dodge
5 out of 5
5/7/2016
I was impressed with the quality check and strive for excellence before the car was deemed ready for customer pickup.
Nicholas B.
Vehicle Make : Ford
4 out of 5
5/5/2016
Given the circumstances, and everybody affected by the hailstorm. I was very pleased to get my car back sooner than expected. The car almost looked better than what it look like when I first bought it! Thank you for getting g me back in my vehicle so soon!
Jason C.
Vehicle Make : Ford
5 out of 5
5/1/2016
The City Base Caliber Collision has tremendous customer service. They kept me very informed of the progress of my repair. I had some other work that I had been needing done and when asked, they gave me the estimate and still completed the whole repair on time. Denise was the woman overseeing the project and she was very personable and seemed to fully understand my desire to get the car back and in pristine condition. She also had someone come in and recreate the custom decal I had on the car. The decal looks great and you can't even tell a difference. I'm completely happy with the service and condition of my car upon return. It could not have gone to a better shop. Thank you.
Marivel G.
Vehicle Make : Nissan
5 out of 5
4/30/2016
They did an excellent job on my car and I was very pleased in how well they kept me informed about what was being done and how long it was going to take. Good job!! Keep up the good work!!
Ruben R.
Vehicle Make : Chevrolet
5 out of 5
4/30/2016
Excellent people and service!!
Martin .
Vehicle Make : Toyota
5 out of 5
4/26/2016
Thank you for having our truck ready so quickly!
Michael S.
Vehicle Make : Chevrolet
5 out of 5
4/23/2016
Very happy. Looks better than before the accident. Completed 1 week before estimated time.
Gary D.
Vehicle Make : Toyota
1 out of 5
4/21/2016
Manager was biggest problem. Left front end is not right yet. Will have different shop check.
Hilda B.
Vehicle Make : Chevrolet
5 out of 5
4/16/2016
I was kept inform on everything that was done to my truck. And everyone were very attentive. Thank you so much I will always bring my vehicles here. vehicles here
Mayela G.
Vehicle Make : Mazda
5 out of 5
4/16/2016
Your company did a great job. I will definite go back if I need any other repair. Great job team. All I have to do tomorrow is run the car to see if there is vibration when running over 60,hope not. But other that revising that, great body work.
Hector Y.
Vehicle Make : Dodge
5 out of 5
4/10/2016
Outstanding job from everyone on your staff.
Sarah T.
Vehicle Make : Chevrolet
5 out of 5
4/9/2016
Had a great experience with Callibur. Thank you for taking care of my car!!
Daria F.
Vehicle Make : Toyota
1 out of 5
4/6/2016
The rubber stripping around the window is crimped. We were told it could take up to 2 weeks to flatten out...I will without My opinion until the 2 weeks are up.
Jessica C.
Vehicle Make : Mercury
5 out of 5
4/2/2016
You all are AWESOME and met my standards 100%. Thanks to everyone who was involved in the repair process of my vehicle.
Derek C.
Vehicle Make : Nissan
4 out of 5
3/31/2016
2 thumbs up
Francisco G.
Vehicle Make : Toyota
5 out of 5
3/29/2016
Great customer service, receptionist and Denise were very nice and explained process very wel .
Tony M.
Vehicle Make : Jeep
1 out of 5
3/26/2016
Parking brake doesn't appear to be the same as before the accident, drive-way's on an incline, didn't have to crank it all-the-way?
Jesus G.
Vehicle Make : Jeep
4 out of 5
3/19/2016
Thanks for your kindness and taking to extra time to fix it the way we wanted it to be.
Jose L.
Vehicle Make : Hyundai
5 out of 5
3/13/2016
The repair was excellent. It was as if nothing had ever happened. The staff was excellent, very friendly and customer oriented. Thank you again!
Joe C.
Vehicle Make : Ford
5 out of 5
3/11/2016
Very friendly and fast service.
Elia C.
Vehicle Make : Toyota
3 out of 5
3/11/2016
I drove to work and when i tried to start my car and it would not start right away. Awhile after it started.
David B.
Vehicle Make : Ford
5 out of 5
3/8/2016
Very good customer service, and the work on my truck was well done
Matthew S.
Vehicle Make : Nissan
5 out of 5
3/6/2016
Very fast and friendly
Sha-rone C.
Vehicle Make : Toyota
5 out of 5
3/4/2016
They kept me informed the whole way of the process and I was extremely happy that they return the rental car for us
Bernadita D.
Vehicle Make : Toyota
2 out of 5
3/4/2016
DID NOT REPAIR ALL THE DAMAGES!!! EMILY SAID THAT ITS BECAUSE MY ADJUSTER DID NOT NOTE THE OTHER DAMAGE, BUT WHEN I CALLED MY ADJUSTER SHE SAID THAT SHE NOTED IT ON THE ACCOUNT!!!!! I WENT TO THIS CALIBER COLLISION BECAUSE IT HAS 4 STARS REVIEW, BUT APPARENTLY NOT!
James B.
Vehicle Make : Jaguar
5 out of 5
3/3/2016
I really appreciate the level of detail, service, and respect Scott provided throughout the whole process.
Robin C.
Vehicle Make : Dodge
5 out of 5
2/26/2016
I am very satisfied with my experience here. The staff were extremely helpful and friendly. I was given constant notification on the progress of my vehicle. They definitely exceeded expectations!
Louis R.
Vehicle Make : Chrysler
5 out of 5
2/26/2016
Great service. Very Happy
An Jesus.
Vehicle Make : Dodge
3 out of 5
2/24/2016
I would have appreciated timely, consistent and accurate updates about the completion of my vehicle. No one ever called us, rather I had to call to get the updates.
Michael B.
Vehicle Make : Jeep
4 out of 5
2/18/2016
Denise was fantastic, she kept me informed every step of the way. Took a few bumpers to satisfy their standard, and I really appreciate her keeping an eye out for a superior part.
Martin M.
Vehicle Make : Ford
5 out of 5
2/15/2016
Customer service was awesome! Denise kept us up to date on our service repairs and our can was ready on time, not to mention looked great! She went above and beyond to have it clean and ready! Thanks!!
Rey C.
Vehicle Make : Honda
5 out of 5
2/11/2016
everyone was really nice and the place was very clean
Cheryl S.
Vehicle Make : Chevrolet
5 out of 5
2/4/2016
Caiiber was absolutely amazing. The entire staff at the New Braunfels location in San Antonio was friendly, helpful and stayed in constant communication. They detailed my truck and it looks almost new. I will DEFINATELY go there again in the future if I need a body shop and will recommend them to friends.
Kenneth C.
Vehicle Make : Toyota
5 out of 5
2/3/2016
Great service and customer experience!!
Joseph H.
Vehicle Make : Dodge
4 out of 5
1/30/2016
They made the process very easy and I really do appreciate their willingness to even bring my truck to my house and pick up the rental vehicle
Kenneth H.
Vehicle Make : Subaru
5 out of 5
1/29/2016
Very smooth from start to finish, even with changing repair shops. Very happy with the results of the repair as well, would definitely come back.
David R.
Vehicle Make : Honda
4 out of 5
1/25/2016
Did take much longer than expected, but once that was established it was wonderful.
Alice F.
Vehicle Make : Chrysler
4 out of 5
1/17/2016
Fanservice best work I've seen car has never looked better more than satisfied the detailing and keeping me from having a wreck with the loose bolt thank you
Jeannette G.
Vehicle Make : Chrysler
5 out of 5
1/16/2016
CSI did a phenomenal job of communicating every step of the way & the finished product was exceptional. Many Thanks!
Renee K.
Vehicle Make : Lexus
4 out of 5
1/14/2016
The staff at this location was phenomenal. Very friendly and helped to expedite my service. I felt as though they were taking extra special care of me, even through that's probably how all customers are treated. I would definitely recommend this location to others and would take my vehicle for repairs if needed. They were able to work around my schedule and make sure I wasn't inconvenienced any more than I already had been. The manager is AWESOME!!
William B.
Vehicle Make : Honda
5 out of 5
1/13/2016
Everyone was courteous and professional. I was kept well informed about the progress on my vehicle. The receptionist was excellent. My car was ready sooner than I expected and it looked great. I will recommend this Caliber Collision branch to my friends and family.
George S.
Vehicle Make : Ford
5 out of 5
1/9/2016
Thank you for everything that you did for us Scott
Edward C.
Vehicle Make : Toyota
5 out of 5
1/7/2016
Your rep is a perfect example of great customet service! Martin exudes great service skills and delivered way past my expectations and will always refer a customer to caliber collison to friends and colleagues in the future. Eddie Cruz
Taylor J.
Vehicle Make : Jeep
5 out of 5
1/6/2016
Everyone was so friendly, knowledgable, and great!
Marie C.
Vehicle Make : Toyota
5 out of 5
12/31/2015
Keep up the good work
Gloria P.
Vehicle Make : Chevrolet
5 out of 5
12/31/2015
I am very satisfied with your service. The prompt care and attention given was great! The vehicle looks just as good as d day I purchased it. No question I will definitely recommend you when someone is looking for service from a repair shop. Thank you!
Roland P.
Vehicle Make : Ford
4 out of 5
12/24/2015
I was well informed by your staff of progress of repair. Emily was very kind, friendly and helpful and I felt welcomed. Martin explained everything prior to repairs and said he may need to contact me on details once inside of repair area. He contacted me and explained what could be done which I okayed. The truck looks fantastic and I will be coming back very soon to have some work done on my daughters car. Thanks to all those who worked on the truck and Martin and Emily.
Wade I.
Vehicle Make : Toyota
5 out of 5
12/12/2015
I had exceptional service! Scott communicated with me on a consistent basis and far exceeded my expectations.
Jin C.
Vehicle Make : Mazda
1 out of 5
11/30/-0001
Mazda wasn't fixed properly at the back of window at the first place that resulted in leaking then on the second time for fixing it was ok but I am STILL waiting for the cover of car trunk for a month. How long do I have to wait for that ?? It is so uncomfortable that I can not use my car trunk!
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