This branch of caliber collision made a negative event of a car crash into something positive.
I had the pleasure to work with Denise who was simply amazing. She was detailed oriented, answered questions before even asked, and was delightful to work with. Her and the team was able to get my truck repairs completed before the anticipated date .
Thank you again for getting my truck back to normal.
Emily was wonderful to work with. My car looked beautiful, and was very clean. My car was completed ahead of schedule, and all the employees were very friendly and professional. I would definitely recommend caliber collision to a friend. Thanks!
It was very convenient staff was very friendly
The only thing was that my third row seats were dusty from the work done. The rest of the truck was clean.
Every thing was excellent I recieved updates via txt message and got my car on time and as promised Denise and rest of the staff were very polite
Enjoyed the updates from both Denise with USAA and Caliber via text messages.
Vehicle Make : Mitsubishi
My car was ready on time, Miss Denise Rodriguez was awesome. Outstanding costumer service.
Overall I was satisfied with my experience at CC. Going in I had high expectations. I did my research prior to scheduling an appointment and read great reviews. The staff was friendly and kind. I love that they were always smiling. The text message updates were great because I was always in the loop. Emily even offered to stay a bit after 530 so I could pick up my car. It was raining that day and she stated that she would much rather me be safe on the road instead of rushing to get there before closing. I hope the staff will continue to enjoy their work environment because that's what makes great customer service. Job well done, thank you for taking care of me and my car. Will always recommend!
To all your associates , front reception and all body and fender workers A Job Well Done. Keep up the good work......now I feel more at ease driving my own car.......????????????...... I will recommend....Caliber Collision,.....Thank You, Emily and your co workers.????????????????????????
Pleased with service and updates daily
Work was professionally completed and exceeded standards. Would definitely recommend and return to this shop.
I was so amazed of the great and fast work done on my vehicle. Great job to your team.
I love the excellent experience I had with this company. I am going to make this place my only go to repair shop. All of the staff members I interacted with over the phone and in person were wonderful. I felt like the staff really cared about my problems and they worked hard to help me and make me feel like I was special. I have to mention that Emily was phenomenal and gave me the best customer service and answered all of my questions. Emily is super professional and she went above and beyond to make sure I was comfortable and informed about the whole process. I absolutely loved that the people here were so awesome and they must have a great management team here because everything and everyone was top notch and all the screws were tightened and there was nothing out of place. And the popcorn and coffee for customers is a great touch! Thank you all so much!! Take care of Emily because I'd gladly try to **** her up to work for my company, she is quite an asset!!!
No comments, do NOT contact
Very excellent work getting the correct color of paint for my car. I will let people know that Caliber collision does very good work in a timely matter.
The staff was very professional and explained each step of the process. Receiving daily texts kept me informed. I received my vehicle ahead of schedule. Thanks
The customer service was excellent. Work was completed to our satisfaction. The staff was friendly and helpful. Emily was a joy to work with!
If I have any vehicle damage in the future, I will definitely go back to Caliber.
Everyone was professional, friendly and courteous. Denise went out of her way to accommodate my schedule.
My car has a scratch that needs to be repaired also my headliner inside my car has dirt stains. My front car and passenger seat has dirt marks none of these marks was in my car when I dropped itn off to be repaired. My car was less than 1 month old. I am also being inconvenienced having to bring my car back to be repaired
Raymond and his team exceted all my expectations. Service, kindness and professional behavior has made me a happy happy customer.Carole D
Customer service was great everyone was nice and polite but my car was there 2 months to get repaired I was really upset about that! Too long to get my car repaired.
Vehicle Make : Mini Cooper
The service person kept me very informed every step of the way. She was awesome
Vehicle Make : Volkswagen
Great customer service! We think Emily is awesome...always greets with a smile and makes sure we are taken care of have fresh popcorn while we are there!!! We hope not "have" to come back for more than a visit. My Jetta came out nice & my daughter is happy hers did too. Highly recommend this City Base Caliber location in San Antonio for friends & family. Thank you for getting us back on the road better than when arrived for repairs!
Customer service, impeccable! Both reps Emile and Erica made me feel welcomed and showed that they cared. This is how a business should be run.
They fixed my car so fast and did a great job 10/10
Pleasantly surprised & pleased. You folks wrote the book on customer service,
I was impressed by the professionalism through out the entire team and I always new what the status of my vehicle. Thank you.
Emily was great and kept me up to date throughout the 2 weeks my car was in the shop. Once I got it back she made sure it was perfect. Thank you!
I was kept in the loop on the process and told when my car was going to be done and it was done on time.
the car looked great.
Outstanding service! Thank you!
Although the dents are now out of my car, my car does not run. It did not start when I picked it up. The battery was dead and the staff had to jump start it. The woman said it would probably be okay. Now, my car is in the garage and does not start. I have an appointment in the morning and I now have to figure out how to get there. Then I'm going to have to deal with the battery. The woman that did help me, stated that if the battery still did not work that Caliber would replace it at no cost. But I still have the same issues listed above.
There were a few hidden damages that caused the estimated repair time to be exceeded however these matters were resolved as promptly as possible.
Loved the service! Thanks Emily and the Calibar body shop guys!
Vehicle Make : Volkswagen
Denise Fails was thorough and has a great sense of paying close attention to details to get the job done right!
Good service attitude good work
The car repairs took longer than expected but your City Base supervisor was gracious enough to help with the rental in the interum. Immensely helpful! My car looks brand new again and I'm VERY thrilled to have it back. Thank you!
I loved how you all kept me very informed on what was going on with my car. Loved that I not only got calls with updates but also text messages
Erica up front was very polite and accommodating. Denise Fails did a great job keeping in touch regarding progress. Most importantly, MY CAR LOOKS AMAZING!!!!!!
Emily was great! Erica always was willing to help. Overall experience was A+++
Great customer service. Frequent updates on progress
Vehicle Make : Mitsubishi
Always kept me informed of the progress by my service advisor Scott. Will recommend yall to everyone I know.
I was kept well informed with the progress of repairs. I would really like to stress that i was overly impressed with the assistance i received with the intial contact shop/office of Caliber. They were very respectful and extremely courteous. They went above and beyond to ensure i was taken care of. Even when i was left at Caliber by enterprise because they were very busy and could not get to me, and although Caliber was just as busy.....Caliber took the initiative to ensure i was taken to enterprise.
I was impressed with the quality check and strive for excellence before the car was deemed ready for customer pickup.
Given the circumstances, and everybody affected by the hailstorm. I was very pleased to get my car back sooner than expected. The car almost looked better than what it look like when I first bought it! Thank you for getting g me back in my vehicle so soon!
The City Base Caliber Collision has tremendous customer service. They kept me very informed of the progress of my repair. I had some other work that I had been needing done and when asked, they gave me the estimate and still completed the whole repair on time.
Denise was the woman overseeing the project and she was very personable and seemed to fully understand my desire to get the car back and in pristine condition. She also had someone come in and recreate the custom decal I had on the car. The decal looks great and you can't even tell a difference.
I'm completely happy with the service and condition of my car upon return. It could not have gone to a better shop. Thank you.
They did an excellent job on my car and I was very pleased in how well they kept me informed about what was being done and how long it was going to take. Good job!! Keep up the good work!!
Excellent people and service!!
Thank you for having our truck ready so quickly!
Very happy. Looks better than before the accident. Completed 1 week before estimated time.
Manager was biggest problem. Left front end is not right yet. Will have different shop check.
I was kept inform on everything that was done to my truck. And everyone were very attentive. Thank you so much
I will always bring my vehicles here. vehicles here
Your company did a great job. I will definite go back if I need any other repair. Great job team. All I have to do tomorrow is run the car to see if there is vibration when running over 60,hope not. But other that revising that, great body work.
Outstanding job from everyone on your staff.
Had a great experience with Callibur. Thank you for taking care of my car!!
The rubber stripping around the window is crimped. We were told it could take up to 2 weeks to flatten out...I will without
My opinion until the 2 weeks are up.
You all are AWESOME and met my standards 100%. Thanks to everyone who was involved in the repair process of my vehicle.
Great customer service, receptionist and Denise were very nice and explained process very wel .
Parking brake doesn't appear to be the same as before the accident, drive-way's on an incline, didn't have to crank it all-the-way?
Thanks for your kindness and taking to extra time to fix it the way we wanted it to be.
The repair was excellent. It was as if nothing had ever happened. The staff was excellent, very friendly and customer oriented. Thank you again!
Very friendly and fast service.
I drove to work and when i tried to start my car and it would not start right away. Awhile after it started.
Very good customer service, and the work on my truck was well done
They kept me informed the whole way of the process and I was extremely happy that they return the rental car for us
DID NOT REPAIR ALL THE DAMAGES!!!
EMILY SAID THAT ITS BECAUSE MY ADJUSTER DID NOT NOTE THE OTHER DAMAGE, BUT WHEN I CALLED MY ADJUSTER SHE SAID THAT SHE NOTED IT ON THE ACCOUNT!!!!! I WENT TO THIS CALIBER COLLISION BECAUSE IT HAS 4 STARS REVIEW, BUT APPARENTLY NOT!
I really appreciate the level of detail, service, and respect Scott provided throughout the whole process.
I am very satisfied with my experience here. The staff were extremely helpful and friendly. I was given constant notification on the progress of my vehicle. They definitely exceeded expectations!
Great service. Very Happy
I would have appreciated timely, consistent and accurate updates about the completion of my vehicle. No one ever called us, rather I had to call to get the updates.
Denise was fantastic, she kept me informed every step of the way. Took a few bumpers to satisfy their standard, and I really appreciate her keeping an eye out for a superior part.
Customer service was awesome! Denise kept us up to date on our service repairs and our can was ready on time, not to mention looked great!
She went above and beyond to have it clean and ready!
everyone was really nice and the place was very clean
Caiiber was absolutely amazing. The entire staff at the New Braunfels location in San Antonio was friendly, helpful and stayed in constant communication. They detailed my truck and it looks almost new. I will DEFINATELY go there again in the future if I need a body shop and will recommend them to friends.
Great service and customer experience!!
They made the process very easy and I really do appreciate their willingness to even bring my truck to my house and pick up the rental vehicle
Very smooth from start to finish, even with changing repair shops. Very happy with the results of the repair as well, would definitely come back.
Did take much longer than expected, but once that was established it was wonderful.
Fanservice best work I've seen car has never looked better more than satisfied the detailing and keeping me from having a wreck with the loose bolt thank you
CSI did a phenomenal job of communicating every step of the way & the finished product was exceptional. Many Thanks!
The staff at this location was phenomenal. Very friendly and helped to expedite my service. I felt as though they were taking extra special care of me, even through that's probably how all customers are treated. I would definitely recommend this location to others and would take my vehicle for repairs if needed. They were able to work around my schedule and make sure I wasn't inconvenienced any more than I already had been. The manager is AWESOME!!
Everyone was courteous and professional. I was kept well informed about the progress on my vehicle. The receptionist was excellent. My car was ready sooner than I expected and it looked great. I will recommend this Caliber Collision branch to my friends and family.
Thank you for everything that you did for us Scott
Your rep is a perfect example of great customet service! Martin exudes great service skills and delivered way past my expectations and will always refer a customer to caliber collison to friends and colleagues in the future.
Everyone was so friendly, knowledgable, and great!
I am very satisfied with your service. The prompt care and attention given was great! The vehicle looks just as good as d day I purchased it. No question I will definitely recommend you when someone is looking for service from a repair shop. Thank you!
I was well informed by your staff of progress of repair. Emily was very kind, friendly and helpful and I felt welcomed. Martin explained everything prior to repairs and said he may need to contact me on details once inside of repair area. He contacted me and explained what could be done which I okayed. The truck looks fantastic and I will be coming back very soon to have some work done on my daughters car. Thanks to all those who worked on the truck and Martin and Emily.
I had exceptional service! Scott communicated with me on a consistent basis and far exceeded my expectations.
Mazda wasn't fixed properly at the back of window at the first place that resulted in leaking then on the second time for fixing it was ok but I am STILL waiting for the cover of car trunk for a month. How long do I have to wait for that ?? It is so uncomfortable that I can not use my car trunk!