Listen to the customer.....
Caitlin and my advisors were amazing
Everyone at Caliber was very pleasant when I walked in. They helped me get a rental and even took me in as a walk-in at closing time.
I received weekly updates on the progress of my car.
Upon completion, they waited for me after closing time to pick up my car.
Denise was exceptional.
Courtney gave excellent customer service.
The manager (I forgot his name) was patient with me when I dropped off my car.
My car looks brand new!
Thanks Caliber for a job well done!
Emily was very good at her job and made my experience pleasant.
Polite staff. Kept me informed. Finished ahead of schedule.
Emily was amazing ! She explained all the steps clearly & made me feel very welcomed. My Jeep was well taken care of & it looked brand new when I got it back. Loved y'all !
I was very happy with the service as far as the cleanness of the front entrance how everybody that walked thur there said hi or goodmorning. .especially eith Emily the lady that inspected my car..will definitely go back or recommend my peers and friends Thanks again !!
Awsome Team, outstanding job
The experience was very fast, they kept me updated, they finished almost a week early, they came to me to deliver it, and they gave me a huge surprise! They cleaned my headlights.....I'm not sure if it had to be done or they just thought it was so bad they wanted to do it (LOL), but it was done and I'm incredibly thankful for it!!!! Very enjoyable experience out of a terrible ordeal.
Ms. Emily Sanchez was awesome!! She kept me informed through out the entire process and helped me sort some things out with my insurance company. I will definately recommend Caliber Collision- City Base to my friends and family!! Thank you everyone for your outstanding service !!
Emily was very helpful and informed us about the car repairs. Her customer service is on point!
Excellent customer service. Emily went above and beyond.Thank you.
The whole staff was very friendly. I was constantly being updated on how my car was coming along and had an overall great experience!!
Denise was very helpful and prompt.
Each associate that I had i.e. Front desk receptionist, to the tech treated me very special like family. The continued communication I received was superb. Caliber staff made my repair experience a dream press. A special shout out to Denise for awesome customer service!!! Jan'nel Gray
You were ahead of schedule. Emily at Caliber city base, in particular, provided excellent customer service and was a true professional.
To no fault of caliber my mirror stiil misbehaves.
Other than that i am fully satisfied.
Recomend to anyone
thanks for working with me, as a veteran i was amazed for the customer service and all the help given to me, a special thanks to Denise and her workers
Denise always kept me informed throughout the repair process
I would definitely recommend caliber to anyone in need of traits.
with the constant updates and the service all around.
Good customer service good workmanship. Overall pleasant experience
Well first of all. Denise was awesome with keeping me up to date with progress of my Honda! She really did go the extra mile with her customer service. So much so that today she has notified me of my Honda being completed a whole 10 days sooner than promised. However, it did not happen due to some banking giltches, my bank decided to change their name and caused a bit a chaos. Not to worry Denise made sure tomorrow, after my bank clears the glitch I will have my car (Honda) delivered to me to my work! This is awesome customer service! I will be recommending Caliber Collision to everyone!
Emily and the team at your city base location, did a great job with my vehicle. They went above and beyond what providing excellent customer service. You should be very proud.
I'm very satisfied with the everything....from the updates I was getting to the way my truck was fixed. Very professional work from top to bottom.
Emily was extremely helpful in resolving all of my issues.
Emily took charge great job give her a raise
They always kept me in the loop about what was going on with my vehicle, and when we picked it up they made it completely spotless and detailed! Very great experience, I will highly recommend Caliber to anyone who is looking for a place for repairs!
Raymond and the rest of the staff were great keep me informed on my trucks status and went above and beyond of what I thought thank you
Emily and Gus were AMAZING. Emily was always keeping me updated on how much longer my vehicle was going to be in the shop for and Gus did as well. They were fantastic. Definitely deserve a raise.
Vehicle Make : Mitsubishi
Very friendly staff and very quick turn over I'm very impressed with the quality of my repairs and will definitely return If I need to
Raymond was very professional and keep me informed through out the process. I was impressed and will recommend this location to others
Everyone we met with was friendly, helpful and genuine. They were the reason for my satisfaction.
They were very courteous and understanding with my work schedule. My vehicle was ready 2 days earlier
Vehicle Make : Mitsubishi
They worked really fast and my car came out great
Good timely repair done on time
Got my car in immediately for the estimate on Wednesday
Scheduled Repair for car on Monday, car was finished the
Monday. Car looks great. Front desk worker Kaitlin and
Ramon did a great job. Very pleasant experience.
Ramon made me feel like my car was completely in safe hands! I had so many updates in the status of my car, and I felt like everything was completely taken care of. Picking up my car we did a walk around and I was blown away, my car looks like it had never been hit in the first place, not to mention; life time warranty! Also everyone at the front desk was so sweet!!
Super satisfied everything was perfect!... Raymond was great!,,Very nice professional person kept me informed throughout the whole process..he was the person that helped me from the very beginning and stayed with me till the end...I loved that,,,I will most definitely recommend Caliber Collision
Great customer service. Emily was awesome. She kept me updated on entire process.
Omg, Denise was awesome. She texted me daily with updates. Instead of the repairs taking 14 days, they had it done in 5 days! My vehicle is like brand. Ew again. Gus was also amazing. He was very friendly each time I went in.
They did such a great job. My car was repaired in a little under a week, I was shocked how fast they got it done at the city base location in San Antonio. Great facility and great people working there very friendly and excellent service.
Well it's simple caliber is large business with quality workers and caring office people like Emily that try their best to but cars and trucks back with the owners as quickly as possible thanks Emily very much
Everyone did an excellent job. They treated me with respect and always kept me up to date on my car.
Great job!! Am pleased with the job that the company did.Also Thanks to the employees who kept us updated on everything. Ms Denise was very knowledgeable in everything and we were treated Nicely by everyone there.All employees made you feel important and treated my wife and I Very Well! Again Thanks!! I do have one thing is that I did not get back the socket that belongs to the lush nut
Excellent service. Very professional courteous and timely. Always kept updated on status of repairs. Thank you!
The entire process was so easy and the end result was more than I expected great job Caliber collision and thank you Emily for the constant communication
Awesome job! My car looks great
Emily did a great job keeping me updated on the status of my truck. Thank you
Satisified with body work. Unfortunately white paint was left on car remote. Cleaning stripped gloss finish. Could have avoided with addition attention. Our consultant Denise was very professional & kept us up to date on the repair process.
Well informed on the repair progress. Employees went over & beyond. Very pleased
Great service ! Emily was awesome !
I was very satisfied with the service I received. Thanks.
Caliber is the only body shop that I will take any of my vehicles to. I have always gotten excellent service.
Emily was extremely attentive and accommodating to our concerns.
Excellent and attentive service
Vehicle Make : Mitsubishi
Communication was great. Knowledgeable staff. My car feels like New. thank you
Denise was very detailed n efficient, she kept me posted with updates on the repairs, my vechile was ready when she said it would be. The other associates were friendly n helpful. Gus walked me through the repairs the day I picked up my vechile because Denise was out for the day sick. I was very pleased n I appreciate the fact that they cleaned it once they were done especially since it was dirty when I dropped it off.
I was pleased with the repair, your staff at this location were professional and caring about my experience. This was the first time having my car repaired. Great job!
Great job and customer service
My experience with Caliber was awesome. I was extremely satisfied with the work they did and felt they went above and beyond repairing my truck. My truck looks and feels like new. Mr.Ramon Garcia did a great job keeping me informed on the status of my truck and was very helpful and knowledgeable when I had any questions. I will definitely come back if I ever need any repairs and highly recommend Caliber to all my family and friends. Thanks again for a job very well done.
Everyone was amazing! Thank you all for everything! Glad my first time using my insurance to get my bumper fixed was a grand success
Vehicle Make : Mitsubishi
I love the daily updates about my cats progress
Everyone was friendly and helpful from the minute I walk in... They did a great job on my car and took care all of the paperwork and stress free. I would highly recommend Caliber to anyone.
Vehicle Make : Mitsubishi
My car looks great! Denise was very helpful and always kept in contact with me about the progress of my vehicle.
Awesome staff and quick repair, very satisfied!
My truck looks brand new!
Raymond was amazing, and informing. He called everyday (for the 2 days my vehicle was there) to let me know the status.
Emily did a great job. Always kept me in touch about the status of my vehicle. Very friendly great customer service. Went above and beyond to get my vehicle taken care of
Denise was great. She was professional and knowledgeable. The work looked great!
Emily was amazing! I was updated constantly and she answered any questions or concerns I had. I would definitely do business worth your company again because of the experience I had with Emily.
Felt the associate really cared on getting the job done right.
Denise kept me informed throughout the whole process. I'm satisfied with the outcome of my vehicle
My passenger mirrors that was replaced was a completely different color to the original and the driver side. The original was silver on top and black on the bottom. The ones that was replaced was all black. Also as I was driving. I turned the headlights on and the passenger side lights was not working.
Your entire staff made the adventure a pleasant one. The front desk very courteous and receptive. Great job by ALL????????????
Emily and Erica were super. Emily updated me by phone and text just like she said she would. Very good employees.
This branch of caliber collision made a negative event of a car crash into something positive.
I had the pleasure to work with Denise who was simply amazing. She was detailed oriented, answered questions before even asked, and was delightful to work with. Her and the team was able to get my truck repairs completed before the anticipated date .
Thank you again for getting my truck back to normal.
Emily was wonderful to work with. My car looked beautiful, and was very clean. My car was completed ahead of schedule, and all the employees were very friendly and professional. I would definitely recommend caliber collision to a friend. Thanks!
It was very convenient staff was very friendly
The only thing was that my third row seats were dusty from the work done. The rest of the truck was clean.
Every thing was excellent I recieved updates via txt message and got my car on time and as promised Denise and rest of the staff were very polite
Enjoyed the updates from both Denise with USAA and Caliber via text messages.
Vehicle Make : Mitsubishi
My car was ready on time, Miss Denise Rodriguez was awesome. Outstanding costumer service.
Overall I was satisfied with my experience at CC. Going in I had high expectations. I did my research prior to scheduling an appointment and read great reviews. The staff was friendly and kind. I love that they were always smiling. The text message updates were great because I was always in the loop. Emily even offered to stay a bit after 530 so I could pick up my car. It was raining that day and she stated that she would much rather me be safe on the road instead of rushing to get there before closing. I hope the staff will continue to enjoy their work environment because that's what makes great customer service. Job well done, thank you for taking care of me and my car. Will always recommend!
To all your associates , front reception and all body and fender workers A Job Well Done. Keep up the good work......now I feel more at ease driving my own car.......????????????...... I will recommend....Caliber Collision,.....Thank You, Emily and your co workers.????????????????????????
Pleased with service and updates daily
Work was professionally completed and exceeded standards. Would definitely recommend and return to this shop.
I was so amazed of the great and fast work done on my vehicle. Great job to your team.
I love the excellent experience I had with this company. I am going to make this place my only go to repair shop. All of the staff members I interacted with over the phone and in person were wonderful. I felt like the staff really cared about my problems and they worked hard to help me and make me feel like I was special. I have to mention that Emily was phenomenal and gave me the best customer service and answered all of my questions. Emily is super professional and she went above and beyond to make sure I was comfortable and informed about the whole process. I absolutely loved that the people here were so awesome and they must have a great management team here because everything and everyone was top notch and all the screws were tightened and there was nothing out of place. And the popcorn and coffee for customers is a great touch! Thank you all so much!! Take care of Emily because I'd gladly try to **** her up to work for my company, she is quite an asset!!!
No comments, do NOT contact
Very excellent work getting the correct color of paint for my car. I will let people know that Caliber collision does very good work in a timely matter.
The staff was very professional and explained each step of the process. Receiving daily texts kept me informed. I received my vehicle ahead of schedule. Thanks
The customer service was excellent. Work was completed to our satisfaction. The staff was friendly and helpful. Emily was a joy to work with!
If I have any vehicle damage in the future, I will definitely go back to Caliber.
Everyone was professional, friendly and courteous. Denise went out of her way to accommodate my schedule.
My car has a scratch that needs to be repaired also my headliner inside my car has dirt stains. My front car and passenger seat has dirt marks none of these marks was in my car when I dropped itn off to be repaired. My car was less than **** month old. I am also being inconvenienced having to bring my car back to be repaired
Raymond and his team exceted all my expectations. Service, kindness and professional behavior has made me a happy happy customer.Carole D
Customer service was great everyone was nice and polite but my car was there 2 months to get repaired I was really upset about that! Too long to get my car repaired.
Vehicle Make : Mini Cooper
The service person kept me very informed every step of the way. She was awesome
Vehicle Make : Volkswagen
Great customer service! We think Emily is awesome...always greets with a smile and makes sure we are taken care of have fresh popcorn while we are there!!! We hope not "have" to come back for more than a visit. My Jetta came out nice & my daughter is happy hers did too. Highly recommend this City Base Caliber location in San Antonio for friends & family. Thank you for getting us back on the road better than when arrived for repairs!
Customer service, impeccable! Both reps Emile and Erica made me feel welcomed and showed that they cared. This is how a business should be run.
They fixed my car so fast and did a great job 10/10
Pleasantly surprised & pleased. You folks wrote the book on customer service,
I was impressed by the professionalism through out the entire team and I always new what the status of my vehicle. Thank you.
Emily was great and kept me up to date throughout the 2 weeks my car was in the shop. Once I got it back she made sure it was perfect. Thank you!
I was kept in the loop on the process and told when my car was going to be done and it was done on time.
the car looked great.
Outstanding service! Thank you!
Although the dents are now out of my car, my car does not run. It did not start when I picked it up. The battery was dead and the staff had to jump start it. The woman said it would probably be okay. Now, my car is in the garage and does not start. I have an appointment in the morning and I now have to figure out how to get there. Then I'm going to have to deal with the battery. The woman that did help me, stated that if the battery still did not work that Caliber would replace it at no cost. But I still have the same issues listed above.
There were a few hidden damages that caused the estimated repair time to be exceeded however these matters were resolved as promptly as possible.
Loved the service! Thanks Emily and the Calibar body shop guys!
Vehicle Make : Volkswagen
Denise Fails was thorough and has a great sense of paying close attention to details to get the job done right!
Good service attitude good work
The car repairs took longer than expected but your City Base supervisor was gracious enough to help with the rental in the interum. Immensely helpful! My car looks brand new again and I'm VERY thrilled to have it back. Thank you!
I loved how you all kept me very informed on what was going on with my car. Loved that I not only got calls with updates but also text messages
Erica up front was very polite and accommodating. Denise Fails did a great job keeping in touch regarding progress. Most importantly, MY CAR LOOKS AMAZING!!!!!!
Emily was great! Erica always was willing to help. Overall experience was A+++
Great customer service. Frequent updates on progress
Vehicle Make : Mitsubishi
Always kept me informed of the progress by my service advisor Scott. Will recommend yall to everyone I know.
I was kept well informed with the progress of repairs. I would really like to stress that i was overly impressed with the assistance i received with the intial contact shop/office of Caliber. They were very respectful and extremely courteous. They went above and beyond to ensure i was taken care of. Even when i was left at Caliber by enterprise because they were very busy and could not get to me, and although Caliber was just as busy.....Caliber took the initiative to ensure i was taken to enterprise.
I was impressed with the quality check and strive for excellence before the car was deemed ready for customer pickup.
Given the circumstances, and everybody affected by the hailstorm. I was very pleased to get my car back sooner than expected. The car almost looked better than what it look like when I first bought it! Thank you for getting g me back in my vehicle so soon!
The City Base Caliber Collision has tremendous customer service. They kept me very informed of the progress of my repair. I had some other work that I had been needing done and when asked, they gave me the estimate and still completed the whole repair on time.
Denise was the woman overseeing the project and she was very personable and seemed to fully understand my desire to get the car back and in pristine condition. She also had someone come in and recreate the custom decal I had on the car. The decal looks great and you can't even tell a difference.
I'm completely happy with the service and condition of my car upon return. It could not have gone to a better shop. Thank you.
They did an excellent job on my car and I was very pleased in how well they kept me informed about what was being done and how long it was going to take. Good job!! Keep up the good work!!
Excellent people and service!!
Thank you for having our truck ready so quickly!
Very happy. Looks better than before the accident. Completed **** week before estimated time.
Manager was biggest problem. Left front end is not right yet. Will have different shop check.
I was kept inform on everything that was done to my truck. And everyone were very attentive. Thank you so much
I will always bring my vehicles here. vehicles here
Your company did a great job. I will definite go back if I need any other repair. Great job team. All I have to do tomorrow is run the car to see if there is vibration when running over 60,hope not. But other that revising that, great body work.
Outstanding job from everyone on your staff.
Had a great experience with Callibur. Thank you for taking care of my car!!
The rubber stripping around the window is crimped. We were told it could take up to 2 weeks to flatten out...I will without
My opinion until the 2 weeks are up.
You all are AWESOME and met my standards 100%. Thanks to everyone who was involved in the repair process of my vehicle.
Great customer service, receptionist and Denise were very nice and explained process very wel .
Parking brake doesn't appear to be the same as before the accident, drive-way's on an incline, didn't have to crank it all-the-way?
Thanks for your kindness and taking to extra time to fix it the way we wanted it to be.
The repair was excellent. It was as if nothing had ever happened. The staff was excellent, very friendly and customer oriented. Thank you again!
Very friendly and fast service.
I drove to work and when i tried to start my car and it would not start right away. Awhile after it started.
Very good customer service, and the work on my truck was well done
They kept me informed the whole way of the process and I was extremely happy that they return the rental car for us
DID NOT REPAIR ALL THE DAMAGES!!!
EMILY SAID THAT ITS BECAUSE MY ADJUSTER DID NOT NOTE THE OTHER DAMAGE, BUT WHEN I CALLED MY ADJUSTER SHE SAID THAT SHE NOTED IT ON THE ACCOUNT!!!!! I WENT TO THIS CALIBER COLLISION BECAUSE IT HAS 4 STARS REVIEW, BUT APPARENTLY NOT!
I really appreciate the level of detail, service, and respect Scott provided throughout the whole process.
I am very satisfied with my experience here. The staff were extremely helpful and friendly. I was given constant notification on the progress of my vehicle. They definitely exceeded expectations!
Great service. Very Happy
I would have appreciated timely, consistent and accurate updates about the completion of my vehicle. No one ever called us, rather I had to call to get the updates.
Denise was fantastic, she kept me informed every step of the way. Took a few bumpers to satisfy their standard, and I really appreciate her keeping an eye out for a superior part.
Customer service was awesome! Denise kept us up to date on our service repairs and our can was ready on time, not to mention looked great!
She went above and beyond to have it clean and ready!
everyone was really nice and the place was very clean
Caiiber was absolutely amazing. The entire staff at the New Braunfels location in San Antonio was friendly, helpful and stayed in constant communication. They detailed my truck and it looks almost new. I will DEFINATELY go there again in the future if I need a body shop and will recommend them to friends.
Great service and customer experience!!
They made the process very easy and I really do appreciate their willingness to even bring my truck to my house and pick up the rental vehicle
Very smooth from start to finish, even with changing repair shops. Very happy with the results of the repair as well, would definitely come back.
Did take much longer than expected, but once that was established it was wonderful.
Fanservice best work I've seen car has never looked better more than satisfied the detailing and keeping me from having a wreck with the loose bolt thank you
CSI did a phenomenal job of communicating every step of the way & the finished product was exceptional. Many Thanks!
The staff at this location was phenomenal. Very friendly and helped to expedite my service. I felt as though they were taking extra special care of me, even through that's probably how all customers are treated. I would definitely recommend this location to others and would take my vehicle for repairs if needed. They were able to work around my schedule and make sure I wasn't inconvenienced any more than I already had been. The manager is AWESOME!!
Everyone was courteous and professional. I was kept well informed about the progress on my vehicle. The receptionist was excellent. My car was ready sooner than I expected and it looked great. I will recommend this Caliber Collision branch to my friends and family.
Thank you for everything that you did for us Scott
Your rep is a perfect example of great customet service! Martin exudes great service skills and delivered way past my expectations and will always refer a customer to caliber collison to friends and colleagues in the future.
Everyone was so friendly, knowledgable, and great!
I am very satisfied with your service. The prompt care and attention given was great! The vehicle looks just as good as d day I purchased it. No question I will definitely recommend you when someone is looking for service from a repair shop. Thank you!
I was well informed by your staff of progress of repair. Emily was very kind, friendly and helpful and I felt welcomed. Martin explained everything prior to repairs and said he may need to contact me on details once inside of repair area. He contacted me and explained what could be done which I okayed. The truck looks fantastic and I will be coming back very soon to have some work done on my daughters car. Thanks to all those who worked on the truck and Martin and Emily.
I had exceptional service! Scott communicated with me on a consistent basis and far exceeded my expectations.
Mazda wasn't fixed properly at the back of window at the first place that resulted in leaking then on the second time for fixing it was ok but I am STILL waiting for the cover of car trunk for a month. How long do I have to wait for that ?? It is so uncomfortable that I can not use my car trunk!