Our vehicle went in for repairs on 2-14-2017. It was estimated to take no more than 5 days. It took 11 days. Our rental was covered by caliber after insurance stopped paying, however, we did not feel as though we were updated and kept having to call about our vehicle. We were in the process of moving or of town and the delay caused some serious stress about being able to weigh our car for our PCS move. We had to unload the rental from stuff we'd moved from our previous residence. It was just a headache.
My car took too long to be ready for the job that they did. When I picked up my car it had scratches and it wasn't washed. I expected more for the money that was paid. Never taking my cars here again.
I was treated with dignity and respect throughout the entire process. Thank you.
Will wait to give you a 100% statement in about 2 months
Great job guys thank you, we will recommend you for sure
Loved being kept up to date with the progress. My looks brand new!!
Considering the situation ...wreck, the repair was completed without any hassles.
Definetly #1 body repair shop I will go to again!????
The bed of the truck is making a funny noise that as not there before the repair
Car was promised on a certain day. We sat idle all day & were not contacted. The following day, we called Caliber at 11:00 & were told the car was being washed & we would be contacted when it was ready for pick up. At 4:00,. we called & were told the car was ready quite some time ago. Again, we sat waiting for 5 hours & no one called us - we called yourselves. Repairs were beautifully done, but please don't keep customers hanging if there's an issue with delivery. Staff was totally professional.
I love how the workers kept me up to date on what was going on with the car, how far along the car was done, and what was being done. I loved the phone calls explaining what was going on also.
Have used this shop a few times. Each experience was met with profesional, friendly staff who took care of me and my family. Good job.
Had a light come on after the repair. Has to do with the calibration of the steering column
I was completely impressed that they brought my truck to my work picked up my rental and returned it for me. My truck looks fabulous, they did an awesome job !
The shop went above and beyond what they were required to do. My truck looks better than it did coming from the show room. Thank you so much, I'll definitely recommend to anyone that asks.
The car looks great it's like it's never been touch good job guys
Everything went better than expected. Excellent work and even better customer service.
They were completely professional from beginning to end. It was a great experience and the team made our family feel at home while they had our vehicle.
I liked how they keeped me informed of the progress of my car. I have only one thing that I think should be done. Please let people know when they drop off the vehicle that you do not take cash. I know this is a minor thing but it would have been nice to know so i did not have to run to the bank and deposit the money. The staff was great. Thank you for a job well done.
They didn't fully fix the car because they said couldn't justify some of the breakdowns. Right after a pull off their parking lot I had license plate light malfunction but I don't have time to come back. Overall it's horrible experience. I did not see any difference between caliber collision and other cover body shop. The good thing is I financed the car through USAA so like I told them, any major problem I will have the car reprocessed. Thanks
Everyone I dealt with was courteous and helpful. I am very happy with the work done on my car.
Everyone was so friendly and answered any questions I had. While I hope to not need any work done to my car, if I do I would only trust my car to Caliber.
Excellent service and customer experience. Thank you Adrian and all who were a part in the repair process.
The service provided to me was beyond kind and courteous, speedy delivery, a job well done. I have not been this impressed with good customer service in a very long time, I was treated with the utmost professional and kind courtesy that will surely bring me back here for auto body repairs and paint. To sum it all up my total experience was awesome! Thank you, Victor A
I have two great experiences with cc. No complaints only praises.
The service provided by Adrian & his employees far exceeded my expectations & appreciate their attentiveness.
My wife went pick-up her SUV and spotted a few deficiencies . When my wife asked one of the technicians about the deficiencies he told her that's just the way it is. To me that is an professional and unacceptable answer. We took our vehicle to your business because we heard it's a good place to take your vehicle to be repaired. I don't know that anyone would say that's good experience with that kind of answer. However, another gentleman came and assisted my wife and told her they would fix and take care of the problem. That's the answer you're supposed to hear from a reputable business. Thank you.
Love the Update on the status of my truck everyday and finished earlier than expected
The speed in which it was done, could have been a little quicker but would not like to risk the quality of work. The work completed was seemingly well done.
Great job! Great customer service, keep up the good work.
Got my vehicle return scratched.
It was not scratched when I brought it into the shop. I would like the matter addressed immediately
everyone involved in the arrangements and repair of my car did an excellent job. true professionals. thank you. dan schulte....hopefully it will be at least another 14 years before someone runs into me again.
I LOvED the way I was treated, got notes of the steps done, and it looked just like new. I am very satisfied and have told everyone I spoke to, how great Caliber was.
Thank you for such a wonderful experience. I was very satisfied with your overall customer service and repairs.
My truck was completed on the day that I was told it would be done and it looked great. Thank you.
Vehicle Make : Mitsubishi
From the receptionist's gorgeous smile when I entered, to the walk through at the end, Caliber set the standard for service. This is something I had yet to see at other places in El Paso. Totally happy with the service.
Service writer Ray was very respectful, courteous, and professional. As usual.
Thank you very much for taking great care of my little Pearl...and making sure I was completely satisfied,with no doubt I would pick you guys again if ever in the same situation.
My car looked great!! And the employees were very helpful!!
Front office was very welcoming and nice! Ray Gomez took care of my truck and did an AMAZING job! Looks better than before!!!!!
Being that I hadn't had an accident almost 20 years, this was super easy and didn't cause a hiccup in my life. Thanks for taking great care of us and doing a great job on our van!!
Best service car related in El Paso. Thank you.
I am very pleased with the repairs and the great customer service from all the Caliber staff.
I really appreciated Tony's handling of my car's needs. Your staff and your body shop crew was excellent and very professional. I never had a need for collision repair, but the way your staff walked me through it, made the experience pleasant.
Initially, there was no communication and it took a lot longer than expected. However, Adrian made it right and our vehicle looks great.
That by far was the worst experience with having a vehicle repaired. I went up there twice to find that there were issues both times. Just to pick it up with the same flaws I pointed out the previous time. The gentleman assigned to the vehicle kept saying the technicians don't care that's the best they can do and he just writes estimates. I would never recommend this establishment to anyone and I will also let USAA know just displeased I am in the hopes they send there customers elsewhere.
The job was well done but there was a paint stain on the seat as well as used cleaning products left under the seat.
Vehicle Make : Mitsubishi
You guys were amazing, hands down. Kept me updated on my car ever since I dropped it off. Thank you again!
Thank u for doing an excellent job.
My Truck was sent out to another shop for additional work and was wreaked causing $1,200 in additional damage. This cause me an additional week without my truck. The repairs were done unsatisfactory. I also had to call Caliber Collision numerous times to find out the status on my truck. I should have been keep informed on the status of my truck by Caliber Collision since additional damage was done to my truck. This did not happen.
Great communication and always keeping me informed of what was happening with my car. I like that pictures of what would be repaired was sent to me.
Very professional and always kept the customer informed of what was going on and how long it was going to take for the car to get repaired. They were very friendly to the customers as well.
Great quality and friendly, professional service. I had my car back before the date they had quoted me so I was able to return to my life much sooner than expected. I will definitely highly recommend to everybody I know!!
Great job informed the whole time thanks guys
Great service. Liked the daily updates.
My highest compliments go to Mr. Anthony ****. He was very forthright, professional, knowledgeable and very courteous and very helpful. The ladies at the front desk were professional,proficient and helpful.
Vehicle Make : Volkswagen
Caliber Collision will be recommended to others in need as they exceeded my expectations in all areas during the process of my service. Thank you Caliber Collision.
Great service! Vehicle completed earlier than expected! Thanks for washing the car!
Armando was great! Very professional and helpful!!!
My vehicle has been well taken care of by Adrian and the team at Caliber Collision off of Hondo Pass in El Paso. Their professionalism, expertise, and fun personalities make a painfully emotional event such as a damaged vehicle in an accident turn into a smooth and seemless process.
Thank you for your great work.
Caliber Collision informed me on every step that was taken.I didn't have a ride to pick my vehicle up and they provided transportation. There is a little problem withe electrical system they said to bring it in first thing this morning no problem. I will absolutely take my vehicle to them again if need be, God forbid I won't have to but if I did I will take it there. Thank you for your professionalism.
I loved the whole process. Ray was super helpful as well as everyone in the store. I appreciate the efficiency and the time it took to get my car fixed. Thank you very much!
Alex and the staff as a whole went out of their way to keep me posted and went above and beyond in customer service. I would highly recommend this company to others!
Thank you for all you have done.
Ray was very professional and always let me know what was going on during the repair process.
Armando Palomino was fantastic during the claims process and the maintenance of my SUV. Great, employee and if I am ever in need then I know where to come. This location has my recommendation to anyone I ever come across for any collision needs.
Everyone was very helpful thank you all!!
Tony was very respectful, courteous and had excellent customer service skills.
Ray was very professional. Very satisfied.
Great work!! Would recommend to others
I absolutely loved how my car ended up. It was like as if it was a new car all over again. And I liked how I was kept up to date on every single detail. And the workers at this location were all friendly and helpful.
Everyone where very helpful and attentive.I'm very pleased with the work it was done in my car. Thank you!
Very satisfied, I would get updates on my car almost everyday. They did an outstanding job and took their time. Very happy. Thanks caliber collision..
Great customer service, friendly, fast, and very thorough. Loved my experience there
Alex took time to explain the process prior to the repair and also explained to me what was done when I went to pick the car back up. I appreciate his customer service.
It was great being informed about my repairs and the quick response from Caliber Collision. They were available anytime I had a question.
Very professional from the first meeting all the way to completion. Great job!
What could have been a stressful experience, was not. From the first call, the customer service was excellent. Everyone was very professional and explained things in a language that the average person could understand. Ray Gomez was the primary consultant and Anthony **** assisted. Again, both were very professional and extremely helpful. I also appreciated the updates provided along the way. I really didn't have to do anything, the guys took care of it all. The car looks awesome. Great job.
My advisor ray gomez was very good kind. Always gave me updates had my car even ahead of schedule
Alex is awesome at his job and is friendly. He definitely should be recognized for all of his hard work!!
I had to bring my car back three times. It was a simple bumper replacement. I couldn't believe how much of a headache it was over something so simple.
Vehicle Make : Volkswagen
Great communication throughout
I was kept up to date on my cars repairs, and my car was done a week early. Everyone was very friendly and helpful. Everything went very smoothly.
Thank you for the service and attention you gave to my vehicle.
Very awesome job
I would like to thank each and everyone who participated and was involved in getting my car fixed and getting it ready in no time. The service was great since the beginning to the end great customer service. To the people who worked on my car hands on, i just want to say you guys did an immaculate job! Once again thank you for the awesome job that was done on my car. Thank you caliber collision.
Thank you we love your care and concern. Tony is the best!
This was my first auto body repair and it was a great experience. I would definitely recommend your shop to my friends who might need any body work done.
Great job and a very professional staff
Alex was very helpful and answered any and all questions i had with a smile. He kept me well informed with the whole process. He was very professional in every sspect
Excellent customer service!! Very satisfied with the repair work.
Excellent service and professional
Service was very good. Highly satisfied.
Very efficient and courteous staff.
Job very well done!!
The staff was very helpful especially Ray. Hee went out of his way to make this experience easy
Very professional and courteous staff and great job fixing my car customer service was best I have seen in a long time
All staff was helpful and their service was excellent.
Great experience. Everyone was fantastic. Car looks wonderful!
Anthony was of great help to me, explained everything to me the whole way and kept me informed. Awesome job!
Customer Service were amazingly outstanding, very courteous and professional at all times. Alex and Rey, too include the front desk service were AWESOME! I was informed on a daily manner and for me being a nit-picky person, the outcome of the repair was professional done. Knowing that the repair has a lifetime warranty, I feel relieved and not too worried that if I should have any issues later with the repair, I would be ablessed to take it back.
Overall, from a rating from 1 thru 10, 1 being the worst and 10 bring the greatest, I rate the service a 10 and above.
Thank you again!
Everyone was friendly and very informative. Great customer service!! Two thumbs up from me!
Great service provided by Caliber employees. Great communication
Ray was really great and always available to answer questions, which we really appreciated. Would recommend to someone in the future.
Great service. They did a wonderful job on my car and they kept me informed throughout the process.
I was going to go to a local repair shop but I am glad I went with Caliber Collision. Your place is very professional, I didn't know places like that existed in the vehicle repair industry. My agent Ray did a great job. I will not go to any other place anymore. Thank you all, I am truly satisfied. My car looks like nothing at all happened.
Instead of 3 or 4 days it took nine days.
Service render was world class. I will recommned your service to friends and family!
Awesome customer care. The quality control rep and managerial staff was very willing to do what ever possible to ensure satisfaction. Would definitely return for more work and recommend to others. All around a positive experience in a stressful situation.
Awesome job, friendly employees all around great experience
Alex and the team did a great job at working on the charger and keeping us in the loop on what was all going on. He even got the car do e a few days early.
Alex provided professional and friendly service. He informed me of the procedures that will take place and the cost. He kept me updated about my truck status by text which is very convenient. Where ever I was and what ever I was doing, I had a good idea of what's going on with my truck. Not once did I have to call back for any concerns. The end work was perfect and I have nothing but thumbs up for the staff. Thanks Caliber Collision team and thanks Alex.
The staff is very friendly & the service was fast & great! Will definitely return for any future work
They fixed my door when I thought they couldn't.
Everyone was great and on top of everything. Thank you#l!
Very helpful and respectful.. fast repairs and great service!!!
Ray and Gina were Awesome!!! I would defiantly recommend Caliber Collision to my friends. A experience from beginning to end.
Ray was superb. Extremely professional and courteous. He convinced me to make caliber collision my first stop.
Adrain at Caliber did an amazing job of reaching and exceeding my expectations by providing the quality repair that my vehicle needed.
-Thank you Caliber
Before I had committed to having my car repaired with caliber collision, I had heard nothing but good things about it and now I see why. I am completely happy and satisfied with the work done on my car, it looks brand new! If I ever have another unfortunate accident, hope I won't but if I do I know where to go!! Thank you!!
we truly are thankful for everything . I was amazed at how easy they made it for us. I was so happy with the delivery of my SUV and your rep was so polite and curtesy ... I truly will be recommending your business . thank you so much for fixing my SUV . I feel safe and it rides like to brand new thank you
Finished ahead of time. Excellent job.