I was impressed with the status updates. Every time something was done to the car I was notified. The friendly post work explanation was also in my opinion very professional and informative.
Awesome service! Loved the text updates through the process! Everyone was friendly and professional. I was very satisfied!
My experience with Caliber was excellent; Zdenko Matijrsevic provided very cordial and timely updates to the repair, which was completed in much faster timeline than originally estimated.
My only complaint would be the computer generated emails from Caliber gave me false sense of repair timing. I know they are well intentioned, but I think the personal attention from the advisor is better communication.
I was a little frustrated by the delay in attaining the key part (hood) after initially being told my car would be ready in about 1 week but the regular updates were greatly appreciated. I also was impressed by how quickly the team took care of a minor oversite (my horn wasn't properly reconnected). I was in and out in a few minutes. All in all, a great experience!
I am very pleased with Zdenko's overall helpfulness. Thank you for the steady communication, flexibility, and delivery of outstanding work! I am very happy, and I am reunited with my long-time car once again.
It was great to get regular texts and communication about the progress of my vehicle. I appreciated the attentiveness and speed of getting it finished sooner than anticipated. The car looks like it's new again!
Vehicle Make : Volkswagen
Great customer service done in a very timely manner.
I was very impressed with the service. They make sure I get to work on time and was able to get my car rental early before they open. I highly recommend caliber collision and friendly staff
Going to Caliber Collision was the best experience I've ever had dealing with any car issue. Dale was AWESOME! The whole office staff was welcoming and fun. I will recommend Caliber Collision to all my friends because of the staff and of course, the quality of workmanship that was done to our 4-Runner. Thank you again for everything !!!!p
Vehicle Make : Land Rover
Dale was really great! He did a very thourogh job of making sure everything was done exactly as promised and to my satisfaction.
All staff were very professional, Anthony kept us informed as to the status daily, and he was great to work with! The car looks perfect! I would definitely recommend Caliber Collision to my friends and family!
Great experience once again. Thanks Dale and staff..
Repair was performed on time and people were great!
There was always consistent communication and the final product fully lived up to my expectations!
Very disappointed with the service and quality of work done. Brought my car there after being involved in an accident(which was not my fault). Took 3 1/2 weeks to complete my car(way too long). My advisor (Anthony) never gave me any kind of updates and when I called he would tell me date that it would be ready and then it wouldn't be ready by that time. This happened about three times. When he said it was complete for a final time, I dropped of my rental car and when I got to Caliber my car wasn't even done. I was beyond upset. He had to rush everything and give me my car the next day, on a Saturday. Got home and after looking at all the repairs, noticed they did a horrible job. The bumper was not lined up evenly and the sides were pushing out. And on top of it the car wasn't even painted all the way (white marks everywhere). So I called Anthony back and told him I will be gone for a week in the middle of June, he said okay bring it in and we will get it fixed. The day I brought it in Anthony was with a customer so he had Shelby help me. I told and showed her everything I had told Anthony. I had asked for my car to be done on Wednesday 6/22, because that is when I would be back and have to go to work the next day. Of course, I hadn't heard from anyone and when I called on Wednesday it was not done. Very upsetting. It ended up being done the next day, Thursday. Anthony told be it would be ready by 5. I got there at 5:10 to sit and wait until 5:45. Very pissed off at this moment. Finally got my car, and the bumper and truck looked better but the paint is still terrible. I had told Anthony and Shelby my air bag light had come on. They never even checked it, because the light is still on, even after asking about it when I picked my car up, Anthony said the light was off. It wasn't. I would never ever come back here. I am actually disappointed that I have to keep taking it back to get repaired. It should have been fixed the first time correctly. Would not recommend this place to anyone and I will be contacting a manager.
Bob worked with me and kept me updated on the repairs. I have referred my friend to your business. Thanks for renewing my car.
Service was excellent. I would go to Caliber again for any future repairs in a heartbeat.
Good Job and thank you for going above and beyond what was expected. Many many thanks
I was extremely happy with your services.
There were a few bumps with my repair. Missed the initial finish date. Once I receive the car back the sensors for my adaptive cruise control and brake guard was on. Had to add additional days to fix. Overall. I like Zdenko. He is helpful I just get the sense the shop was not experienced in supporting repair for an Audi S8.
The repairs took 3 days longer than estimated.
The location in Rancho Santa Margarita wasgreat. The gentleman handling my claim, Bob, was thorough and helpful. He explained the work being done and always kept me updated.
Everything was great. Thank you!
Very clean facility and friendly staff.
Anthony was so kind and very helpful. He explained everything thoroughly and Caliber Collision is fortunate to have him as such a professional representative. Melissa was great too!
The whole process from start to finish was seem less. Rusty was great to work with, he explained everything, very transparent, and communicated very well. My vehicle was delivered earlier than expected just like new! Very satisfied with how it turned out and impressed my the sevice I received from everyone especially Rusty! Thank you.
Caliber Collision did a great job repairing my truck, and completed the work a lot sooner than I expected. They even buffed out a few scratches that weren't caused by the collision. I would recommend Caliber without hesitation.
Great communication at each step. Flexibility. Fair pricing on the non-insrance portion of the repairs. Glad your new office is in RSM.
Great experience. They were efficient and very professional. Answered all of our questions.
The car wash was a nice surprise. The receptionist was nice. Also rusty did a great job getting me in and out quickly .
Excellent communication, service and work! Charlene walked me through each step, kept me in the loop from start to finish and overdelivered on her promises!
Charlene did a great job handling my repair. She even delivered my car earlier than expected and on Christmas Eve! I appreciated the text message updates and felt I knew exactly what was happening with my car. Thank you for everything!
Amazing customer service from the beginning to the end!!!! And special Thank you so much to Justin !!!!
Though my car was totaled, I appreciate Caliber's care and customer service. Thank you!
Great communication - excellent work - done fast.
Repair work completed earlier than promised and good workmanship.
Yes everyone was friendly who it was a good experience