Exceeded my expectations!
Just picked up the car. Looks beautiful. Now if drives with no problems the I will be very very satisfied. Thank you. Sharlene rauch
This is our family's second experience with Caliber. Both have been excellent. I wouldn't even think of taking our business anywhere else. Thank you.
Eric was great and kept us well informed.
Communication was fantastic. Great experience.
Great work. Lance was fantastic. Well done.
Daniel was great got the car back early
Vehicle Make : Volkswagen
Daniel was extremely accommodating and friendly
Thank you Daniel
For making it easy
Excellent service! Thank you!
Daniel was fantastic and great to work with. The staff is really organized and great to work with!
The color match was excellent. However, there are a few remnants from installation of the fender and bumper. The work was done in a timely manner.
Your staff was very nice and compassionate. They also kept me well informed and updated in regards to the repair process and completion status. Overall, a great experience.
Daniel kept me updated on a daily basis throughout the repair process. I was not thrilled about both car insurance companies throwing wrenches into procedure and delaying the repair by several days, but he managed to have the repairs completed in a timely manner with quality workmanship. He also fixed a few minor things I was not aware of until he pointed it out. I have taken my car in for 4 repairs over 15 year period with Caliber in RSM and have been always pleased with the quality of work and customer service.
I very happy with the job you's guys did.. thank you
Eric was awesome. Outstanding work
Daniel was great. He kept me well informed on progress on repairs and with insurance. Although an incorrect part was received that was a small timeline setback, repairs were done well and in a very timely manner. I would definitely recommend this location and would return there is ever needed again.
Ashley and Lance were very nice. My car looks great!! It was a pleasure getting my car fixed
The service Advisor Daniel Holton was extremely helpful and professional. The repair was done very nicely and my car was returned to me clean and in good condition. I am very happy with the work that was done on my car!
Very professional staff and excellent work done on my vehicke
I couldn't be more excited and satisfied with the service that I received.
Daniel did a great job managing this repair and being certain that the vehicle was in excellent condition when returned to me. Thank you!
Daniel Holton excels in customer service. From the first meeting he was very personable and knowledgeable about the estimate. He always kept in contact if there were any changes. The repairs on the vehicle were completed at the date he first told us. When we had picked up the car it had been beautifully detailed and washed he even rubbed out a spot for us at no charge. It was a pleasure working with Daniel.
Amazing service! They made sure everything was taken care of and stayed on schedule.
Everything was great. The staff was very nice and friendly.They finished early so I didnt need to keep my rental. Exceptional! I would for sure use them again if i need repair or refer them to others aswell.
Daniel, the service advisor that assisted me throughout this whole process, was an absolute professional! He kept me posted about all details and the process timeline. Just prenominal service!
Daniel was extremely helpful and a pleasant guy to talk to. He was really great about calling and notifying me about my car as the repair process continued. Such a great experience and very easy to deal with!
You were on time and on estimate great service.
You did a great job. I couldn't be happier. You are very concerned about customer satisfaction. Thanks
I obtained an estimate and it was never sent to me or the insurance company. Then I got repeated calls to bring my car in for an estimate! Then after bringing the car in for repair I was told to pick it up at 5 pm. I had to wait 45 minutes to get my car. The bumper that was painted doesn't match my car. The bumper is not securely attached on the right side. Poor quality of customer service as well as quality of work to my car. I would never use your establishment again or recommend you to anyone I care about!
Their speedy service and kindness helped me to get through a bad experience of having an accident. I was tramatized by the incident and they helped to calm my nerves with loving attention.
Only had it for a few hours now but looks good and communication on repair status was very good.
Services we're outstanding, I loved the text updates I received as well. My experience was with the staff was wonderful and I would highly recommend your facility for repairs. Eric my service advisor was a pleasure to work with. Will come back for next repair.
Daniel did an amazing job in record time!
Daniel was diligent and professional throughout the entire repair and reporting process. Car was delivered ahead of schedule, repairs reviewed and car was detailed. Overall great job.
Customer service and satisfaction is a rare commodity in this day and age. I was amazed that Daniel went the extra mile for my repairs. He genuinely was concerned, pleasant and followed up with me from beginning to end.
This is not my first experience with Caliber Collision and I would come back and recommend them with the highest rating.
It was timely and professional.
Daniel was amazing. He informed me of every step, was very understanding and knowledgeable. I had a wonderful experience at caliber. I would definitely recommend this service to anyone, especially with Daniel's help. Thank you Caliber!!!!
Just wanted to say thank you for fixing my car in a short period of time! It was easy and close to home so I didn't have to travel far, and they brought my car to my home once they had finished fixing it, and even washed it!!! My car looks as if it's brand new!!
Repair quicker than I expected, car looks great, Eric kept me updated, great experience, thank you!
Good experience except need a trim piece we found missing. Please contact us at ****-****-xxxx
Daniel went above and beyond to ensure I was kept informed, and to get my car completed ahead of schedule. Great customer service. The experience was as painless as it could be, given the circumstances. I would highly recommend RSM Caliber Collision!
We have used Caliber a few times and always had excellent service and work. We would recommend them to anyone in need of autobody repairs.
Everyone was great !! Especially Eric Gunter who was the service technician assigned to me!!
Daniel was very attentive and thorough with his updates.
The car looks brand new again and the work was completed just in time for us to go out of town! Thank you!
great customer service and professionalism.
Vehicle Make : Volkswagen
Truly appreciated the quick fix period that Caliber was able to carry out. They treated my car with lots of care and respect. Additionally, the car was ensured to be absolutely perfect before return. I would highly recommend Caliber to any acquaintance.
My Sky looks good again. Job well done. Thank you.
Up front and honest help. Clear, precise, and in constant contact with updates. I am extremely impressed with the care and professionalism extended to patrons. Highly recommend.
Daniel was great about calling me and updating me every single step of the way. Its not service i was used to with other shops and i was very impressed.
It was a very quick and easy process!
Good experienced representatives, explained process before and after the repair is done. Very courtesy staff and very helpful team. Recommended for great service and satisfaction. Great job!!!!!
I only dropped my car on today. I am expecting to be completely satisfied. So far... So good.
Very satisfied with the repairs on the car and the updates that were text to me daily
Thank you so much
Excellent service and repairs. Thank you for a job well done
Extremely happy with the customer service and high level quality of work. Everyone was very professional and I felt completely comfortable trusting in the work needed to my car. I especially liked receiving the personal calls and text updating me on my car's progress. I would highly recommend Caliber Collision.
Fast and great service. Friendly staff and quality work..thank you!
The staff was very helpful and kept me updated every day on the status of the repair. Hopefully I want need you again, but if I do, I wouldn't go anywhere else.
The overall experience during the repair was excellent. The initial consultation with the estimator Zdenko went smoothly and his follow up text and phone messages kept me informed of the repair progress. The repair was completed on schedule. The quality of the repair was outstanding. The staff was very friendly, helpful, and courteous.
I think the it was a super experience. Dale was kind and helpful. Also, knowledgeable!
Very patient, good customer service.
Apparently, a chip of paint on the bumper that WASN'T supposed to be worked on, flaked off while cleaning the car. My consultant was notified and he requested the front bumper be fixed as well. I feel he and Caliber Collision went above and beyond expectations.
Excellent service from start to finish. Would recommend to anyone needing repairs.
Outstanding communication with updates on completion time. Very pleased with the work.
Quick, friendly, quality work
Absolutely, completely satisfied with the service of the vehicle and the personnel that we dealt with. Would definitely use them again and highly recommend!
I worked with your representative Zdoenko. He was outstanding to work with...He was thorough and responsive to the insurance claims I filed to repair the vehicle. He also was thorough on his understanding of what was needed for my car. He set the appropriate expectations and exceeded them in the delivery of the vehicle and professional, courteous in every way. Had a very positive experience working with him.
Vehicle Make : Mini Cooper
Everyone was very efficient and friendly. I received emails, texts and phone calls keeping me up to date. The work was completed before the estimated time. Thank you very much!
I was impressed with the status updates. Every time something was done to the car I was notified. The friendly post work explanation was also in my opinion very professional and informative.
Awesome service! Loved the text updates through the process! Everyone was friendly and professional. I was very satisfied!
My experience with Caliber was excellent; Zdenko Matijrsevic provided very cordial and timely updates to the repair, which was completed in much faster timeline than originally estimated.
My only complaint would be the computer generated emails from Caliber gave me false sense of repair timing. I know they are well intentioned, but I think the personal attention from the advisor is better communication.
I was a little frustrated by the delay in attaining the key part (hood) after initially being told my car would be ready in about **** week but the regular updates were greatly appreciated. I also was impressed by how quickly the team took care of a minor oversite (my horn wasn't properly reconnected). I was in and out in a few minutes. All in all, a great experience!
I am very pleased with Zdenko's overall helpfulness. Thank you for the steady communication, flexibility, and delivery of outstanding work! I am very happy, and I am reunited with my long-time car once again.
It was great to get regular texts and communication about the progress of my vehicle. I appreciated the attentiveness and speed of getting it finished sooner than anticipated. The car looks like it's new again!
Vehicle Make : Volkswagen
Great customer service done in a very timely manner.
I was very impressed with the service. They make sure I get to work on time and was able to get my car rental early before they open. I highly recommend caliber collision and friendly staff
Going to Caliber Collision was the best experience I've ever had dealing with any car issue. Dale was AWESOME! The whole office staff was welcoming and fun. I will recommend Caliber Collision to all my friends because of the staff and of course, the quality of workmanship that was done to our 4-Runner. Thank you again for everything !!!!p
Vehicle Make : Land Rover
Dale was really great! He did a very thourogh job of making sure everything was done exactly as promised and to my satisfaction.
All staff were very professional, Anthony kept us informed as to the status daily, and he was great to work with! The car looks perfect! I would definitely recommend Caliber Collision to my friends and family!
Great experience once again. Thanks Dale and staff..
Repair was performed on time and people were great!
There was always consistent communication and the final product fully lived up to my expectations!
Very disappointed with the service and quality of work done. Brought my car there after being involved in an accident(which was not my fault). Took 3 ****/2 weeks to complete my car(way too long). My advisor (Anthony) never gave me any kind of updates and when I called he would tell me date that it would be ready and then it wouldn't be ready by that time. This happened about three times. When he said it was complete for a final time, I dropped of my rental car and when I got to Caliber my car wasn't even done. I was beyond upset. He had to rush everything and give me my car the next day, on a Saturday. Got home and after looking at all the repairs, noticed they did a horrible job. The bumper was not lined up evenly and the sides were pushing out. And on top of it the car wasn't even painted all the way (white marks everywhere). So I called Anthony back and told him I will be gone for a week in the middle of June, he said okay bring it in and we will get it fixed. The day I brought it in Anthony was with a customer so he had Shelby help me. I told and showed her everything I had told Anthony. I had asked for my car to be done on Wednesday 6/22, because that is when I would be back and have to go to work the next day. Of course, I hadn't heard from anyone and when I called on Wednesday it was not done. Very upsetting. It ended up being done the next day, Thursday. Anthony told be it would be ready by 5. I got there at 5:10 to sit and wait until 5:45. Very pissed off at this moment. Finally got my car, and the bumper and truck looked better but the paint is still terrible. I had told Anthony and Shelby my air bag light had come on. They never even checked it, because the light is still on, even after asking about it when I picked my car up, Anthony said the light was off. It wasn't. I would never ever come back here. I am actually disappointed that I have to keep taking it back to get repaired. It should have been fixed the first time correctly. Would not recommend this place to anyone and I will be contacting a manager.
Bob worked with me and kept me updated on the repairs. I have referred my friend to your business. Thanks for renewing my car.
Service was excellent. I would go to Caliber again for any future repairs in a heartbeat.
Good Job and thank you for going above and beyond what was expected. Many many thanks
I was extremely happy with your services.
There were a few bumps with my repair. Missed the initial finish date. Once I receive the car back the sensors for my adaptive cruise control and brake guard was on. Had to add additional days to fix. Overall. I like Zdenko. He is helpful I just get the sense the shop was not experienced in supporting repair for an Audi S8.
The repairs took 3 days longer than estimated.
The location in Rancho Santa Margarita wasgreat. The gentleman handling my claim, Bob, was thorough and helpful. He explained the work being done and always kept me updated.
Everything was great. Thank you!
Very clean facility and friendly staff.
Anthony was so kind and very helpful. He explained everything thoroughly and Caliber Collision is fortunate to have him as such a professional representative. Melissa was great too!
The whole process from start to finish was seem less. Rusty was great to work with, he explained everything, very transparent, and communicated very well. My vehicle was delivered earlier than expected just like new! Very satisfied with how it turned out and impressed my the sevice I received from everyone especially Rusty! Thank you.
Caliber Collision did a great job repairing my truck, and completed the work a lot sooner than I expected. They even buffed out a few scratches that weren't caused by the collision. I would recommend Caliber without hesitation.
Great communication at each step. Flexibility. Fair pricing on the non-insrance portion of the repairs. Glad your new office is in RSM.
Great experience. They were efficient and very professional. Answered all of our questions.
The car wash was a nice surprise. The receptionist was nice. Also rusty did a great job getting me in and out quickly .
Excellent communication, service and work! Charlene walked me through each step, kept me in the loop from start to finish and overdelivered on her promises!
Charlene did a great job handling my repair. She even delivered my car earlier than expected and on Christmas Eve! I appreciated the text message updates and felt I knew exactly what was happening with my car. Thank you for everything!
Amazing customer service from the beginning to the end!!!! And special Thank you so much to Justin !!!!
Though my car was totaled, I appreciate Caliber's care and customer service. Thank you!
Great communication - excellent work - done fast.
Repair work completed earlier than promised and good workmanship.
Yes everyone was friendly who it was a good experience