Everything was great ????
Everyone was wonderful about keeping me in the loop about the repair process. I was already really stressed out about money when coming into this and Brandon and Lauren were absolutely great. I'm happy with my experience.
Lauren was great. Wonderful service
One letter is crooked but Lauren is taking care of that. She is extremely nice to work with!
I was extremely pleased with the quality of the work done byTeam Wade. The refinishing team did an excellent job of matching the paint color. My writer, Lauren, handled the whole process like a true professional. I would not hesitate to recommend Calliber on McNeil Dr to anyone for their car painting needs.
I'd have to say the most notable thing about the whole process was its simplicity
I found discoloration on the hood and scratches on the top .of the car by the support beam that was replaced
There is an odor in the car like it was left open. But that doesn't take away from the kindness and care provideded. The specialist were always in contact with an update and encouragement. I appreciate the people and company.
Thanks for the great job.
Justin was amazing! Kept me in the loop constantly and cleaned my car so it looks better than ever!
Loved the daily text updates on status and Justin is fantastic to work with - always smiling, communicative and answered all my questions.
Everyone was polite and helpful. My car looks like it just came off a showroom floor.
Justin provided execellent customer service.
Justin was amazing. What a wonderful experience! The conmunication and updates were great I was always informed on what was going on. My car looks wonderful better then before. Well done.
You are professional and thorough! I would recommend you to all my friends.
Justin was wonderful to work with. Excellent service from everyone! Thank you for going the extra mile in fixing and cleaning my car. Wonderful experience with this location.
The automatic updates were great, but when the car was ready two days earlier, the call didn't come through. Work on coordinating that. Car is spotless and perfect. Thanx.
Vehicle Make : Volkswagen
Justin was honest about the progress and ultimately delivered the finished car on time. And a lot cleaner than when we brought it in!
Car looks great!! Thank you.
The updates via text, and phone calls are appreciated. Delays due to parts are always an inconvenience to all parties involved. Perhaps a more predictable process in promise dates would be an opportunity to better the business. I personally witnessed a customer at a near by rental car establishment pay out of pocket for an additional week due to repair delays (1 week past forecast).
Fortunately, my insurance covered my expenses.
Justin was very attentive all the time. Caliber kept posted with the progress of my SUV. Repair was done before the estimated time and they took the time to go above and beyond cleaning the interiors of my car. Very satisfied with everything.
My can was ready a day early; it was perfect: clean, shines, spotless inside and out. Justin was communicative and friendly. This is the second time I have dealt with Caliber Collision. I would not go anywhere else.
The service is fantastic and want I mean by great service is the people.
How the staff communicated and informed me of what was going on with my car.
Of course they went all the way to make sure my car is safe and repaired correct.
Lauren was wonderful in handling my situation.
C.C. You Rock!
The assessment was quick, Justin did fantastic work and kept me in the loop throughout. The ladies at the front desk were great as well.
Everything was handled smoothly and ahead of schedule - can't even tell the damage ever happened!
Hi. I just looked over my car and noticed the area on my hood that was worked on is seriously scratched, so much so that there's now a grey haze to my paint in that area (my paint is metallic black). It looks very bad like someone scrubbed it with sandpaper. This was not explained to me nor was it communicated that this would occur. It was supposed to be fixed as new. Please contact me or I will contact you tomorrow to remedy this. Thanks, Ana G
Vehicle Make : Volkswagen
Good job, my car looks good as new. Justin was very good in communicating with me and addressing any concerns, Caliber is my number one favorite company that I hope to never visit again. On the other hand, if I do need the services that you provide, I will be nack and not hesitate to recommend you of an opportunity arises to do so.
Lauren was great, she kept me updated throught the entire process!
Justin Wood was probably the best hire you could have made. He always kept me up to date on the status of my car and I am extremely pleased with the work he did. When I picked up my car, I felt as though I was driving it off the lot for the first time - everything was so clean.
I have recommended this location to friends and family because the quality of the work is outstanding and the customer service is top notch. I am extremely pleased with my experience and will be using this location for any future work that may arise.
Justin did an awesome job on keeping me updated on my car. Even had it detailed cleaned for me. Thank you!!
Justin was awesome, service was fast, will definitely use you guys for any future repairs!
Really enjoyed the experience when I was in a situation that could allow me to be depressed, sad, or mad. Justin was my representative and he did everything possible to calm me, and for me, and provide insight to the process of reassembly. I'm very thankful for Caliber and their collaboration with my insurance. This was a situation that made things a lot smoother. I am very thankful
Justin's communication was the best.
I don't know where to begin. I was told my car was to be ready the 15 th of August and here it is September 12, and I am just now getting my car back. I was constantly push around and told what sounded like lies , I will not ever be coming back to caliber collision , completely unhelpful and frustrating for 2 months .
Justin went above and beyond. He takes pride in his work and it shows. He kept me updated throughout the entire process and I think he cares more about my truck than I do! Excellent customer service deserves to be recognized and Justin truly is one of the best representatives of any company I have seen in a long time. I would highly recommend Caliber Collision to everyone because of the wonderful service and the way Justin handled my case.
Justin was amazing to work with. I am very happy with the customer service I received and am satisfied with the outcome of my car's repairs. Overall a wonderful experience.
I discovered specks of white paint peppering my rear window, tailgate and tire today. I am not pleased.
Justin was awesome. The text updates were perfect for me. Daily follow ups are really helpful. Keep it up!
Very professional and friendly. Great job of fixing my car. Good communication via text and phone. Thank you!
Both of my vehicles were damaged in the hail storm here in SanAntonio. I took my truck to a caliber here in SanAntonio, I was so disappointed I swore I would never use y'all again. When they said they could get me in Austin I was very reluctant. After taking it and dealing with Justin Wood, he totally redeemed caliber. I was very happy with the service. Justin would contact me through phone calls and texts several times a week and keep me posted on the progress. He made sure the vehicle stayed on schedule through out the process. I was very happy with the service I received from the Austin Caliber.
Thanks to Cory for his personable, considerate service. My car was repaired perfectly. I appreciate the cleanup and shine; attention to detail.
Justin and team were all very friendly. They made sure I was taken care of...down to dealing with insurance and getting a rental car. I've already recommended your team to a coworker looking for a repair shop. Thank you.
Friendly staff and fast repair. Text updates were a nice touch.
Everyone was helpful with questions.
Justin was great and kept me informed the whole way. Highly satisfied with how everything turned out!
My service advisor, Justin, was very good and communicated well but I felt that the repairs took too long. I am no expert but for a $12,000 repair job to take from July 12 to August 18 seems rather excessive. Especially since I was told several times it would be done by the 15th. However, the work that was done appears to have been done well and perhaps there were extenuating circumstances that I am unaware of that caused this to be such a lengthy repair job.
Justin always made sure we were in the loop of the status of our car
We would have appreciated notice that our repair was being extended another day. We were waiting around all afternoon on Thursday to be prepared to pick up the car but we heard nothing at all until the next morning. The automated emails were actually a hindrance rather than a help since they indicated the car would be ready Thursday. We are quite satisfied with the work that was done but feel your communication could be improved.
Vehicle was completed within the time table they gave me. Other than a minor issue with email notification(wrong address on file), the end result was very good! My truck was clean and detailed upon my arrival. They even assisted me by installing a regulator on my power window.
Excellent job and superb service
Great job,Cory kept in touch and let me know how the process was going. Not to mention he found additional damage that the insurance adjuster did not. He then went the extra mile and made sure everything was done properly.
Justin Wood was amazing and very helpful and kind throughout the whole process. He updated me frequently and the car was ready a day early. Thank y'all so much!
Corey kept me informed and got done ahead of schedule, that's great work! Thanks!
I was completely satisfied with the repairs I got. Justin kept in contact even though it took a bit longer than expected and he even called my insurance to sort out an issue.
Friends, text updates were great and loved the car detail.
Justin Wood did a very good job. He not only got my car fixed ahead of schedule but also kept me informed throughout the repair process. Super happy with my experience.
Cory helped keep me well informed about my vehicles progress and did w great job with all of the repairs. My car looks great and I would recommend Caliber to everyone! 10 stars for Cory!
Love the frequent progress updates, lets one's mind at ease. It was even completed ahead of estimated time, great job well done. Only thing that might need work is remembering to call customers back if you say you will. I had to actually call back because I was not getting calls returned. I understand you guys are busy just a little effort would have being great. Or sending emails when say you will too, still waiting on those before pictures to show people the great job you guys did. I somehow doubt I'll get them. Other than that thank you so much for making my car look like new again - the rhythm of my life sure is back.
Nothing shy of a fantastic experience from start to finish...from the initial phone call to set up my appointment to driving my car back home. I will highly recommend Caliber and Justin.
Justin was the best! He kept me up to date with phone calls and text messages. He explained everything to me that needed up be done to get my car back to where it was before it was hit. He made me feel at ease through the process and I would definitely come back to Calliber and would recommend them to my friends and family. Thank you, guys!
It was a fast and great job. I was very happy then I got my car back.
Thank you Caliber for taking good care of of our repair! I love how you keep me informed of the progress!
Jason was great! Car looks great! Easy experience. Thank you!
I was completely satisfied with the replacement bumper and attention to the paint detail. I appreciate the hard work Corey and the paint specialist put in to get it to look just right. Although, I'm still having issues with the AC component, I would still highly recommend Caliber Collision!!
Vehicle Make : Volkswagen
Justin was fantastic! He went above and beyond to keep me updated and answer all my questions! Thank you Justin!
I was very impressed with how Britney kept in constant contact with us the entire time they had my son's car. We really were impressed with the final product which included a detail of the car
I absolutely love all the great service and great staff every time i come here
Lack of communication. Tried to put a used glass in my brand new 2016??? Project slated for 2-3 days, took 8 and received zero discount or conversation with a manager after car was finally done. I have discussed this experience with AllState as well
Repair work was done promptly. I was contacted daily about progress of the repair. The entire process was explained thoroughly before repair proceeded . Staff was friendly & courteous.
Justin was a big help. I was very satisfied.
Vehicle Make : Mini Cooper
Absolutely. Justin was wonderful to work with. He kept me informed on the progress of my vehicle's repair. On a scale of 1 to 10 Justin was by far a 10. I would recommend Caliber Collision highly to my friends and family. Jamie Ney Jones
Thank you, Cory Simon, for your great service. I appreciated the appointment reminders, text updates and the nice work your team did to bring my SUV back to new. Great experience and highly recommend your service.
Yes, I had excellent service from the time I called till the time I picked up my car. I was kept updated on a daily basis as to what was being done to my car at the time, complete with pictures. Justin Woods took very good care of every detail. Also Brittany. It was a pleasure to work with Caliber Collision and your wonderful employees especially Justin Woods. My car was delivered back to me looking absolutely perfect. Thank you so much
Vehicle Make : Mini Cooper
Just one word awesome
Car looks great!
Very professional staff
I've had about 3 fender benders within the past year and since I have USAA I deal with Caliber Collision. As far as quality of repairs and cleanliness of my truck upon return the McNeil store has been better than other locations hands down.
Very quick, efficient, well informed.
My only concern was conflicting info about how long it would take. My service rep said 3 days so I didn't rent a car. Then the email said 10 days and I didn't know what to do. It took 3 days but the email confused me. It looks great, and I'm very happy with the work. I would definitely use your company again.
Justin is awesome. He made sure the process was smooth, transparent, and faultless from start to finish.
Great communication from Justin, who handled my repairs. Thank you!
Very satisfied with service. Car was ready 15 days earlier than expected and the body work & paint were excellent. The only complaint I have is that I was called at 5:10pm on Friday to say my car was done, but the service center closes at 5:30. I live 45 minutes away and had to return my rental car & get a ride to pick up my car. No way I could do that in 20 minutes. So I had to wait until Monday to pick up my car...
Justin my adjuster outdid himself! The job was completed early and car detailed inside and ou!
Justin took great care of us! We know where we'll take our vehicles in the future, should we ever need body or paint work. Justin turned our car around so quickly, we had it back the next day! And the paint and detail work were perfect. Fabulous customer service.
Vehicle Make : Volkswagen
Britney was wonderful in helping me understand the progress on my car and went above and beyond making things happen. I hope I never need a collision shop again but if I do it will be y'all!
Cory Simon did an excellent job of keeping me informed and moving my repairs along.
Even after fixing my car and it leaving the lot,they still let me bring it back to be checked for another issue at no charge. Thanks justin
Justin was amazing. He made stuff happen that I didn't think would. Price was pretty proud. Haven't gone over itit with a fine tooth comb yet but it looks good from a distance
Vehicle Make : Land Rover
Looks like it never happened at all
Justin went above and beyond to get our car finished in time for our big vacation. Plus he and the whole staff were very courteous. Definitely made it a better experience.
Vehicle Make : Volkswagen
Fantastic work! Thank you!
Vehicle Make : Mitsubishi
I am so happy with Caliber Collision. They were speedy and even went above and beyond in repairing sole things in my car. My car was fully detailed upon retrieval and couldn't be happier! It is still running perfect and no problems at all!
Justin made this experience painless for me. He was great in letting me the know the progress of the repairs. They even finished the job ahead of schedule.
Justin was absolutely fantastic. Finished the job well ahead of schedule. The receptionist was very courteous and efficient. Timely updates.
Very professional. Cory was super awesome throughout the process!
Beyond expectations with quality of repair and keeping exactly to schedule. Super communication. Easy to contact and get answers. We Couldn't have expected any more! Thanks
Car looks great! Drives like **** though. I make my living with this car and i've lost money by not having this vehicle. I will continue to not make money unroll it is fixed. You can expect to see me first thing in the morning.
I'd like to thank Justin from the Austin-McNeil location for keeping me informed and working with my inconvenient schedule. The Caliber repair team was able to get the job done in under a week, after my estimated time of completion was to be 2 weeks.
You met and exceeded my expectations and were very professional and communicative throughout the process.
Everyone at Caliber Collision was very concerned about us and our vehicle. They kept us well informed about progress of the job. The repair was done so well that the car looks like new!
You are the absolute best! You had done previous work on my wife's car with excellent results. Now my car has been done. Will go no where else if (heaven forbid) another need arises. My experience with Ron, Felicia and Brittany made it so much better.
Great Service. During the entire period, Justin Wood who is directly responsible to repair my car updated the general procedure almost every two or three business days, and the finally he did a very nice job for my car. Thanks so much.
Justin was very considerate. The estimate on the time was not quite accurate so to make it up to me, he had the car detailed while a painted part was drying. It was a nice extra and I really appreciated it!
Justin and Felicia handled everything very professionally...this was my best experience ever with a body shop!
They did an awesome job as usual!
I really like the frequent updates . I have never had this with other companies.
Vehicle Make : Land Rover
Today I received a phone call from Enterprise stating that my balance is almost $500 because my car was not paid for by Allstate or Caliber Collision. They stated they have an open ticket that hasnt been settled now for 30 days. Today being the first day I have heard of this. Cory the manager at Caliber Collision reassured me several times that this would be covered and that I would have no issues with this. So today 30 days later I find myself having to talk to Allstate, Caliber Collision, and Enterprise to settle this. I never completed my survey because I thought I would cut Caliber some slack on taking 23 days to complete my panoramic moonroof instead of 11 estimated work hours, an estimated 3 days. Now Enterprise is saying tomorrow by the close of the business day they will charge my card when I have been told by Caliber this would not happen because Allstate agreed to cover. I am very unhappy with my service here and I would like to speak with sometime regarding these discrepancies from what I was told. Sincerely, Christi Benoit
You lied about replacing my battet, you said nothing about mold growing in the ttrunk which you did nothing about. Cory Simon is a miserable son of a **** that did nothing to my car. I will let my insurance company know everything
Timeliness of completion was disappointing; missed expected completion date repeatedly. Dates I was told: April 14. April 21. I called on the 20th to find out when I could get my car on the 21st only to be told...oh, it's the 29th now, worst case, it will for sure be ready on the 29th. That day came and went with no phone call or any acknowledgement. On May 2nd I called and it was "really close". Finally got the car at 4:30pm on May 5th, after checking in myself if it was ready, was I going to be able to get it, etc. Not what I expected from Caliber.
I really appreciated the texts and phone
calls keeping me informed on the progress
Of the repairs of my car
Very quick and professional. Great service!
Corey was very communicative and thorough throughout the process. He paid great attention to the small details, even using the paint on hand to touch up small marks from wear and tear on other parts of my car, and my car looks great! They finished the work ahead of schedule and made the process as easy as possible, even gave me a ride home when I learned that they could start work on my car right away if I was able to leave my car there at the time of my estimate. Having a car repaired after an accident is frustrating, but this was as painless as possible - thank you!
Big thank you to Justin for being so informative, personable and proving great service!!!
Ron is the best Machanic I have ever had the
pleasure of doing business with. He went above
And beyond with the work he did on my truck!!!
Caliber Collision did a superb job on our company truck. I will definitely use them again.
Amazing customer service.
The technician at the repair shop provided a detailed assessment of the damage and general procedures for repair. Inquiries on my part were responded to promptly and in detail. I would recommend this shop.
My overall experience here was amazing.
The cashiers were able to answer any questions I had and helped me through the entire process smoothly.
Daniel did a wonderful job keeping in touch and providing me with the progress of my repairs.
Daniel made sure that my car got taken care of. I was worried about the paint process due to the brown tint of my car, but my it looks better than it did when I bought it.
Special care was taken during the entire repair process and I will definitely recommend you all to my friends and family.
Once again, special shout out to Daniel, he's amazing.
Thanks so much for taking good care of my car!! :)
Poor communication within caliber collision. No single person seems to know what's going on, and they have s habit of saying they'll call back and never do. They drop a lot of balls in the process. Also, three weeks I think was too long yo have my vehicle for the amount and type if work they were doing on it. And lastly they took my window shades for whatever reason.
Brandon provided a great experience. Thx!!
Great customer service and repair!
The repair updates were appreciated and getting the vehicle back cleaned inside and outside was a nice touch.
Great service! Fast, reasonable and Justin was as professional and respectful as one could hope for in such a potentially stressful situation.
Justin was great at helping us and keeping us informed about our car repairs.
Justin Woods provided me an A1 service
The work was fine. However, there was a problem with the bill. This was a repair where I had a rental. Caliber told the insurance company that the work was done completed on the 9th, but told me it was complete on the 10th. I could have picked up my car and ended the rental contract on the 9th, but I instead had to pay for the extra day. Then Caliber staff didn't return my call.
My vehicle was not completely finished & also when I picked it up the gentleman did not check the vehicle with me I guess because it was raining. I will be calling first thing Monday!!!
Vehicle Make : Volkswagen
Great job, everyone. Cory was always available to answer any questions I had. Excellent customer service!
Justin was very helpful, concerned and always courteous in our communications. The periodic repair progress updates helped to reinforce the fact that you were actually working on my vehicle during its 2-week absence from my garage. While I hope to never see the inside of a body shop again, should the need unfortunately arise, I will certainly consider Caliber for a re-run. Thanks, Caliber!
The end price was 1400 more than the estimate.
Justin was very professional and kept me updated along the way. All of the staff was friendly and helpful.
Justin was great. Great service overall. My wife is happy so I'm happy.
Thanks, Scott & Alisa Walls
I was very impressed with how well I was kept up to date with my car being there. Cory was great at answering my questions and was extremely helpful.
I was very impressed with my repair experience at Caliber Collision. They were very prompt in scheduling my repairs and in finishing my car. It looked beautiful when they presented it to me. The staff were very courteous and helpful and altogether my experience was much more pleasant than I had expected. I highly recommend them.
I was very impressed with this entire process and the pride that the Caliber team took in taking care of my car. Also, I have no idea how y'all managed to clean out all that dog hair from my car, but THANK YOU!
I can't tell the car was in an accident. Keep up the good work. Should opportunities arise, I will recommend your shop.
Length of of time it took was too long.
On the day that it was supposed to be ready I hadn't heard anything by 3:30p so I called & they said they were just checking on it & they still hadn't called by around 4:15p. I called again &they said it would be ready by the time I got there they were just detailing it. When I got there (@ 5:15p)they said they were finishing the detailing it. When I got the car my floor mats were SOAKING wet. My drivers side rear view mirror wasn't clean like the passenger side. The seats weren't inthe right place. In general the detailing was only half done.
Fast, professional, and friendly service.
The paint job looks absolutely beautiful. I wish now that I had asked you to do the hood as well, and just pay for it out of my own pocket. The paint match is perfect and looks like a brand new car.
Excellent work and Cory was very helpful. Thanks!
Justin and all the staff at Caliber Collision were very professional. They kept us up to date on the progress of the repairs and answered all questions. They were always friendly and didn't get annoyed with all my questions. Will definitely use them again.
Justin did a wonderful job continually updating me about my car
I sent the following email to Mr. Cory Simon yesterday (Saturday Feb. 6, 2016):
I picked up my car today - the 1997 tan Toyota Camry. You guys did a marvelous job on the left side, which was the side that had gotten wrecked. It was beautiful. Many many thanks to you and your excellent staff.
However, when I got home after picking the car up this morning, I noticed that the right side was full of scratches and scrapes on both front and rear doors and on the rear panel and even on the trunk and the spoiler. These scratches and scrapes were not there when I dropped the car off a couple of weeks ago. You and I both walked around the car and inspected it for such kinds of pre-existing damage and we both signed off on that form. I am quite sure you and I would have noticed and noted down these scratches and scrapes if they were there.
On the doors, they are the types of scratches and scrapes that occur when the car is parked and the door of the car next to it is swung open and hits it. It appears that this was done over and over and over again repeatedly. These scratches and scrapes only appeared some time between the day I dropped it off at Caliber Collision and this morning when I picked it up.
I have attached photos I took of these scratches and scrapes today. I would like to bring the car to you on Monday afternoon so that you can get a closer look at it. Again, none of this damage was noted on the form that we completed when I dropped the car off with you. And knowing that you have very high professional standards, I know that if these scratches and scrapes were pre-existing, I am certain that they would have caught your attention when we walked around the vehicle looking for pre-existing damage that day when I dropped the vehicle off with you. I would have also brought such scratches and scrapes to your attention as well.
Thank you for your diligence and attention to this matter. I look forward to hearing back from you.
Great office of people. Very professional & helpful. Everything was done quickly & looks great. Really easy process for me. Car wash was a nice bonus
Great service! Thank you!
Justin did a great job of communicating status updates as well as coordinating external repair work with BMW.
I was completely satisfied with the customer service provided and the turn around time, mostly how I was kept in the loop, step by step through the end.
HOWEVER, I was a bit disappointed in the fact of...I took my car in for damage repairs and got it back with some additional damage, such as scratches, dents etc. I wasn't sure why get the damaged repaired, if you'll get it back with more than what and how you left it!?! I understand we as individuals my not care about others property to take care of it as much as the owner would, but it is Caliber Collision's reputation and face on the front line. No one may member names, but they do remember experiences and where it happened, not to go back.
I very much appreciate the kindness and very friendly customer service. Over all it was a great experience!
Thank you Mike and Cory!!
Now who's fixing my dents and scratches?
Joe and Cory went above and beyond to make sure my Jeep was fixed properly and back in my garage as quickly and cost effectively as possible. Thank you!
I do not yet trust that my car was fixed correctly or is safe to drive. I returned it to the shop the same day I got it back with at least 4 problems that weren't fixed. That, after it was in the shop for two months. I have no confidence right now and am considering taking it elsewhere.
Totally satisfied!! My vehicle looks like new,very dependable they even had my car ready before estimated day. No need to seek for another collision repair.
Prompt, courteous and helpful service. Great communication throughout the process.
The repair was quick and done well. Cory was absolutely amazing -- he communicated well throughout the process and resolved any issues that arose. He also stayed late to accommodate me so I could pick up my car when he obviously did not have to, so I am very grateful to him!
Corey and team were fast, professional, and friendly. Went above and beyond to get me back on the road.
Justin called regularly to update me on the progress and made sure all the work was done in an excellent manner.
Good job! Felt like I was in and out!
Corey was great to work with. Thanks.
Justin was very helpful, kept me well informed, and the car looked amazing when I got it back
Justin was a great service advisor
My truck was fixed just the way I wanted and it was cleaned also and that was a nice bonus!
Justin was wonderful! He kept me informed about my car and answered all the questions I had. Will definitely come here for my auto body needs! Thanks so much Caliber
The car looks amazing! We are very happy with Joe and the work he has done these past two times that we have gone there.
Cory did a great job and made sure everything was completed properly.
Great service from Justin and the csr team. Car was perfect inside and out. Great service all around. Highly recommend.