It was the worst customer services because a part of my trunk is missing and when i contacted the receptionist she told me the company will call me back. I need a immediately result .
Fabulous customer service and I was very impressed by how quick and competent they were
Very professional--e-mail updates appreciated!
You guys are wonderful! So professional and sympathetic towards customers who have been through accidents. The level of professionalism is unparalleled. I'd recommend your shop to anyone!
you guys made my repair so easy. Thank you !
Hilary is amazing, always greeted me with a, 'hello Mr Gordon' anytime I came in, was always prepared for what needed to be done (rental car, paperwork, etc).
Kenny was also great as well.
Caliber did a great job acommadating my schedule and returned my vehicle incredibly fast. I was impressed with their professionalism and service.
Wrong windshield..wrong headlight..did not restore fog lights that were disabled by accident..claims to make things right and saying why it won't happen because other peoples' fault, including fraudulent claim that I agreed to aftermarket windshield without rain sensor when I repeatedly emphasized that the replacement be the same quality as the windshield being replaced-windshield that has operated with rain sensor for life of the car. Blatant ignorance and insult. Allstate guaranteeing "that if I choose the repair shop they recommended, which is exactly what I did, they will cause the vehicle to be restored to its condition prior to the loss." We'll see how happy they are with your willful failure to make that happen. Not sure the bumper cover you used is the same AMG piece that was on the car..like the windshield and the headlight..saying one thing and then doing the other, taking the car in with my agreement on the former, then taking my money,knowing or should have known the parts were wrong may be both fraud in the inducement and in the execution. I WON'T STAND FOR IT!
Quick, friendly service with a smile! Awesome experience!
Outstanding service, communication, and repair.
You guys are TOTALLY AWESOME! You're crew did a wonderful job on my Toyota. Smells great inside. Made my tires shine like new. Kenny and Hillary do a terrific job representing the company. Kudos to them both!
Finished early, did more than what was asked.
Caliber did a great job, but not in the amount of time promised
the people are friendly and did a good job
they handle the part issue as best they could and were able keep me calm about it.
They were courteous, clean and updated at all times
Excellent service. Very professional.
Kenny and the nice lady at front desk delivered excellent customer service and I am very happy with my car after their services. Also enjoy the text updates.
The vehicle experienced two errors this morning, the first day I drove to work.
**** The warning error light : "Chassis Stabilization Drive Moderately"
2. The left and right turn signals stay on after completing the turn.
I will notify any more errors if present.
Unlike the Westlake Village location, at the Thousand Oaks location everyone was respectful, helpful and friendly. The updates were appreciated and my repairs were done done in a timely manner and look great. Would definitely recommend the Thousand Oaks location to my friends.
Your workmanship and the service was exceptional
Your staff kept us informed about the progress.
Absolutely satisfied. Great tesm that takes pride in what they do. Mike, Kenney and Hillary, thank you so much.
Excellent work and customer service. Will definitely recommend
Your the first company that really connected with me. Your service exceeded my expectations.
The car looks great.
Thank you to the entire team at Caliber Collision. They did an incredible job repairing my vehicle and i greatly appreciate it. The communication and the commitment exceeded my expectations and i want to give a huge shout out to Kenny and Hillary! Thank you again for everything.
Kenny and his team were AMAZING. The best I have EVER dealt with. I cannot wait to recommend him.
Thank you for doing a fantastic job. All the people I spoke to were very helpful and nice, and you finished the job much faster than I expected. A nice surprise.
Kenny and Hilary were very helpful despite some miscommunications and insurance issues. Thanks!
Job well done. Great service.
A couple little hiccups a long the way, but everything was handled wonderfully overall, vehicle looks like nobody ever rear-ended me (beautiful!) And service was awesome. Thank you Caliber team!
Hillary and Kenny were top notch and kept me informed with relevant information at reasonable intervals. I will be back when the inevitable happiness again.
Thank you and make sure you're treating these two well. You'll want to keep them long term
What a great place to have work done. You took an annoying accident situation and turned it into a very pleasant experience! Thank you!
We appreciate your through inspection to the damages and replacement of the damaged headlight. I also appreciated getting regular updates emailed to me and the early delivery.
This was the very best service and customer satisfaction imagine. Hillary and Kenny with whom I interacted coukd not have been nicer. I will happily recommend your repair shop to any friends or family.
THANK YOU ALL.
Great customer service! Hilary and Ken were very compassionate, friendly, and reliable.
You guys were awesome! Loved.that you texted status!
Professional and friendly service. Thanks for keeping me updated with daily texts, as well as finishing my car ahead of its date. I will definitely be back for more work.
As you know, my job took almost six months.
Everyone there was very courteous and described in detail what they were going to do. The workmanship is excellent and was done on time. I would certainly recommend them.
I appreciated receiving a daily text on the status of the repair. The employees that I met were very courteous.
Thank you so much for fixing my car! Amazing staff and customer service! Awesome job in my car!
I was completely surprised as to how fast my truck was repaired and returned to me! I love my truck so this was beyond my expectation of a complete and fantastic repair. I would definitely use Caliber collision again in the future and would highly recommend this body shop to friends and family. Thank you to all staff!!!
Excellent service. Nice people.
The the repair of the damage to my car look beautiful!
I also appreciated the detailing of the interior of my car which made the whole experience very pleasant.
Friendly and knowledgeable staff. Ivan is very personable
Your work was perfect. My car looks like new and you even detailed it. I couldn't be more pleased.
Thank you for your great work and friendly service.
Very professional team and fast service.
Everyone was very nice and explained everything.
Communication was very clear and frequent. Everyone there was friendly and helpful!
Aaron always kept me up-to-date on the status of our repair. He was great. Thank you!
Outstanding work and customer service. Thanks.
Car ready a day earlier than expected. Very courteous service.
Great job. Terrific service.
Sorry we had to wait so long for the insurance company to come through. They wore me out !
You did a fine job!
Everyone at Caliber Collision was amazing and so helpful!
Great people that did a great job in a short amount of time. They worked seamlessly with my insurance company so there were no complications for me to deal with.
Aaron was incredible and kept me informed about everything. What a wonderful experience from the first second I walked in and was greeted by Hilary who also was up to speed on what I needed at all times. Thanks for the incredible service, care support during this trying time!!!
Everyone kept me in the loop of the process of repairing my vehicle. I definitely appreciated the email updates.
Aaron was really great in keeping me updated on the repair of my car and took the time to explain what was damaged and how Caliber Collision would fix it. The other employees were also very professional.
They did a great job overall on my car and complete the work on my car very fast.The whole process was painless from start to finish.I'm very impressed with your work and pleased with the outcome of the repairs.
Employees were very helpful and friendly
Aaron was polite, professional, and efficient. Will com back for future needs
Mike, Aaron and Hillary were very helpful! I will def be coming back.
During the whole process of my repair they updated me with everything through text message. Also did an amazing job with fixing my car sooner than the time they had first said. They did an amazing job!
Excellent service. Very prieffesional pleasant employees. Car was delivered earlier than due date
Your company is very easy to work with, on time, excellent repairs and totally satisfied.
Wonderful experience at Caliber after accident on the freeway. Very accommodating staff, very friendly and concerned. The integrity of the operation is at a high standard. Also very convenient to have the rental car delivered and waiting for me and when I picked up my perfectly repaired car, I only had to leave the rental car at Caliber.
Excellent customer service so happy with my service as well as how I was treated so friendly and professional ! I worked with Aaron Bosko service advisor
As well as the front reception. Fantastic service. Will return & recommend Caliber Collision ! My car is back to beautiful :)
Great team work in keeping me informed on the progress of my BMW . You seem to have a well developed process.
Great service, and good work.
I'm very happy with the repair very nice customer service thank you so much ????
Everything was clearly explained. Everyone was polite and professional. I liked getting updates by text.
5 star customer service from Aaron, Hillary & crew! My car looks brand new & I am so happy I took it to Thousand Oaks Caliber Collision as Rusnak BMW referred me to them. Thank you!
I was kept informed all of the way, and the craftsmanship was excellent.
Great through out the the difficult issues I had with my accident
Would recommend them over and over
Should I have another incident requiring body work on my car I will defiantly us your shop. And, I will recommend your business to my friends and family.
Thank you of your friendship and first-class quality shop.
Excellent service every step of the way! Painless. Thank you. I will be recommending you every opportunity I get!
Great job, awesome staff, my car looks perfect!!!
Appreciate the effort to keep me informed and up to date. Didca fine job getting the car back to normal.
Aaron was excellent! Great customer service. Thank you.
The customer service was overall outstanding and I was comfortable leaving my car in the hands of Caliber Collision even as a first time customer. The repair looks great and I love their "any location" guarantee. I am confident that I will be satisfied with my repair for as long as I have my car, but having that cushion is nice. Overall job very well done and I have found my new go to place.
The rear bumper protector was missing when I picked up my Highlander. The electric plug for my trailer hitch was missing. Also the curvature of the edge of the rear hatch is off a little.