Very fast and nice folks, all the front room staff were on it and made me feel like a valued customer!!! Kristen was on it as well...I will be back for further work, needed on my vehicle.
Took far to long to make repairs. Customer service was okay.
I was pleased with service and happy with the outcome. My car has been restored taking away the results of the collision.
Impressed with Caliber and this location. I've dealt with a lot of body shops and repairs always ended with problems. Customer service is THE BEST at Aurora East Colfax and Matt and Doug are ever so helpful and patient and took the time to explain the repair to us! Pat was kind and set up the tow from my house and is always willing to help with questions. This group has a forever customer and their customer service is exceptional just like their work.
Loved the email updates and Kristin was a pro.
I have only had my car back over teh Holiday weekend ansd have not driven it much but so far it has rau great and Calibur has kept us informed every step of the way. The customer service is AMAZING!!! Thanks Doug!!
Thank you. Very nice people great costumer service
Mathew, you did a very great job, am so happy I went to your shop! Great job!
Thay keep texting my phne to keep me updated. I appreciated that but the kept calling me Kevin my husaband insteaf of Joi.
Very nice people. Our car looks good as new. Very satisfied.
A really good experience, and results
After waiting for a month for the repairs to be completed. I am going to have take the car back in to worked on some more as they did not get the head light lined up correctly. So this will be the 3rd time that I have had to point there job out to them. The first the hood was not lined up correctly. Then I get the call to day it is ready again and the fender is out of line. Now the head lights. Oh I forgot the tire now I have 3 like tires and one that they said that big o tire is the replacement style for my tire. So it hard to say a good thing about my time with you. But you can tell that you work for the insureance company do as little as you can as to save your master a few bucks. Would I ever hire this people to work on my car ya if I want it to look like a Niger Mobill. It has been pulling teeth to get this car right. But hey they have 3 shops around town and the warranty there work.
Great job, you guys did awesome, car looks great and follow up and updates were much apreciated. Thank you
Thank you for your care and quality service
Quick and efficient service... Did a great job
Fast and friendly service!
This was not my first experience with Caliber Collision but it was my first experience at this location.
The service this time, as in my previous experience with Caliber Collision was the very best. From the front desk (Patricia) to Cody and any and everyone in between, I was treated with respect and kindness. That means something to me. The work was done ahead of the promised completion date, everything was explained clearly throughout the process, and my car is as good as new. I am very happy, once again, in doing business with Caliber Collision. I'd definitely use you again, and am already referring others to you should they have a need.
Happy Thanksgiving and best wishes for a wonderful and safe holiday season to all of you.
Thank you so much for making this process so easy. The car looks great and we really appreciated Cody's help with our car rental issues. Cody and staff were all so polite and professional. We will definately recommend your shop whenever we can. Thank you so much! Jim and Kolleen Monahan
The driver's side signal light and running light were not reinstalled properly. They did not work. I fixed it myself.
Great service and communication. Car came out perfect and like new. Would definitely use caliber collision if needed in the future.
It was very nice car back 4 days early and great services...thank you.
Vehicle Make : Oldsmobile
Our classic car was in their shop unbelievable the time they took to find parts match paint the car is beautiful completely Great job!!
East colfax shop thank you Doug for the time that you took to call us personally
i must commend your Employee Cody who repaired my car. He went above and beyond the call of duty.He was extremely polite and helpful in all areas pertaining to my vehicle. He texted ir called me daily concerning repairs,changes,decisions etc.PLease acknowledge Cody for hus outstanding job.I will follow up to make sure he gets proper recognition. Thank you so much.
It is few details there the bigges that you not replase the bumper you guys repeir the damage and that's not fear
All staff were excellent - front desk and Kristin who managed our repairs.
Professional and went out of their way to make sure we got repairs completed in a time frame convenient to us.
Matt helped me and was wonderful throughout the entire process. Everyone made the process so easy and seemless for me. Wonderful experience and my car looks great! Thank you all at Caliber!
Well I am happy to tell you that I see real Integrity in your people and H honesty to perform their jobs I will be happy to recommend my friends to your shop anytime
The repairs done are fine . I was disappointed with how long it took and toward the end and the day it was originally promised , there was a lacknowledge of communication .
My car looks really great. Well done!
Kristen was amazing! She sent text message all the time telling me what is happening with my vehicle. My vehicle was ready early and they did an awesome job. Kristen even helped me move my belongings to my car. She even helped me with the car seat. She is an amazing employee! Everyone was so nice and helpful. They lady at the front desk help me with my insurance claims. She was awesome! Thank you so much for taking great care of my vehicle!
My overall experience was amazing the workers are very friendly and helpful I believe the lady in the front her name is patty and I also worked with Kristen and both of those ladies were very easy to talk to and made the experience much better than I could've expected. I appreciate all the hard work everyone at that office did to repair my car and have it look brand new when I picked it up. I was very satisfied with the service that was provided to me. Thanks again!
Kristen's follow up was excellent pair was perfect
Friendly, courteous service. Thank you.
Vehicle Make : Volkswagen
I am completely satisfied with the repair to my Jetta. Your staff was courteous & professional. The repair looks brand new & was completed within a week. During that time, I received regular updates, regarding the progress of the repair. I would especially like to thank Matt & Pat. I will not hesitate to recommend your company to family & friends. Thank you.
My car is just beautiful! The folks at Caliber consistently keot me in the loop!
I would recommend them , especially this location, to anyone!
I am satisfied with the auto work, but the truthful communication, needs improving. I was given conflicting information on several occasions, regarding progress and date of competition.
Soooo glad to have my car back--Better than ever!! Great job!!????????
the repair was completed on time as promised even with the huddled damage and supplemental claim. also I appreciated the detail cleaning the did on the car interior. the level of service was outstanding and much appreciated during a stressful time. thank you!
Great job and great communication!
The customer service was excellent. Pat took time to explain everything to me and Cody inspected the car with me to make sure everything was to my satisfaction. The dent puller did an excellent job.
You guys are great, kept me informed all along the way and completed way ahead of schedule. Awesome job!
The people I came into contact with at
Caliber Collision are all first rate!
Vehicle Make : Mitsubishi
Great customer service and repaired in a timely manner. Repair quality is great too.
I would highly recommend Caliber Collision to anyone needing repair work done. The employees were very friendly & professional. Cody was terrific & I greally appreciated all of the updates he texted me while my car was being worked on.
Vehicle Make : Volkswagen
My car looks great and the Auto body shop even finished the repair work in 4 days! Thank you so much!
I thought you're one question would be "would you return to Caliber Collision and/or would you recommend Caliber Collision. In both cases, my answer is a definite yes!
Excellent work, great service, very worthy of recommendation to friends and family.
Communication was great. I had as pleasurable experience as one could expect when going through an auto repair. The only thing that I would suggest is to verify the name of the person the updates are being sent to. I was referred to as "0th" as my name in every email.
Unbelievable customer service as a former body man I can say everything is flawless
The best body repair shop I have ever been to.Its really nice how you send text updates to let me know the progress.I will definitely use you again if the need arrises
Everyone was thoroughly helpful and they finished up my car a week before schedule. I would definitely take my car here again if needed.
I am very happy with the repairs and the friendly and helpfull custumer service. Thank you!!!
EVERYTHING WAS DONE IN A TIMELY MANNER & I ABSOLUTELY APPRECIATED THE FOLLOW UP EMAILS AND PHONE CALLS!
The customer service at Caliber was phenomenal! They provided me with excellent care! I am extremely pleased with my service
Very good, friendly and perfessional
Excellent job. I will recommend. Car looks brand new, and the service from the whole team was top notch. Thank you.
The bed of my truck I along a noise that was never there
Quality work and timely execution, I very much appreciated the complimentary detail on the car interior too
Everyone was kind, professional and proficient. Work was completed in a very short time frame.
I have been trying to reach customer service for weeks now. Left about 4-5 messages... I am very dissatisfied with the service I received. First off I gave them a quote from another shop then dropped off my truck monday morning they told me 7-10 days until my truck was ready it was 18 days. They didn't even order parts until they had my truck. Then they ordered the wrong bumper. I also asked for my aftermarket head lamps to be installed in tge new headlights ... that didn't happen. Also the only updates I got on my truck where when I called not once did they call me to update me on the status of my truck. So all this really upset me but what really pissed me off was they cleaned out my truck sure it was nice BUT I left stuff in my truck because I figured they where working on the body nit the inside of my truck... so they put everything from inside my truck in boxes and left it in the back of my truck for 3 weeks... during that time we had rain sleet and snow. I had important paperwork, prints, tools and other things that where INSIDE my truck so as not to get rained on. Needless to say I will never bring my truck to your company again. When I talked to the manager he didn't even seem to care... very poor customer service. I will never tell anyone to bring their vehicle to you either. Also the day my truck was supposed to be ready my car got stolen so I called when they opened and said my truck would be ready in a couple hours... so after 5 hours I went down to the shop ... in the snow and found my truck sitting outside... with all my stuff in the back. Still makes me upset thinking about it now.
Thanks for all the great work and friendly sevice! Great customer service
Impressed with how quick the repairs were done.
I will recommend your shop to everyone that may need your services. Thank for all that you did for me.
Doug and Pat were amazing. The service is great and I received constant updates during the repair process. My car was finished ahead of time.
I was not pleased with the appearance of the inside of the vehicle when I went to try to pick it up on Saturday May 7th I physically left the car there did not take possession of the vehicle not only did it have paint dust in the inside of my car everywhere there is also a dent on the left side back bumper that was not prior there before the accident or any of the transportation of that vehicle being moved from one sender to another so I don't know where it came from but that does need to be addressed
Best thing I can say is that when needed we will bring our cars to your shop, also will recommend your shop to others. Thank you much for your professionalism , Ron H
All the poeple from caliber Collision did a good job, thanks to everyone!!!
Every one from the front desk to the technicians were all courteous and professional. I would recommend CaliberCollision with out any reservation to family and friends. Great staff !
Very professional. Great job and fast.
Awesome thanks for your for all you guys do.
Seemed like they did what they were supposed to
Is an excellent place to repair any car and they let me feel like a family member.
Great job very satisfied with service
Great job on completing my car...it looks great. I was very satisfied that I could schedule a repair within a day of calling. I do suggest having the car cleaned both inside and out when delivered to the owner, but not the biggest deal. Jeremy Stephens delivered my car to me and I was very impressed with his presentation.
At first when car was moved I wasn't keep in the loop with what was going on.
I was amazed with how friendly the staff was they did a wonderful job on my vehicle it looks brand new again and they even cleaned my car which was a bonus
Jeremy & Pat were both great at explaining the process and keeping me informed of each step. I had another concern, separate from the covered collision repair. Jeremy went above and beyond to ensure that all of my concerns were addressed properly; and even checked into other issues for me. Overall this shop was very professional and courteous.
Everything is great !! Thank you.
Just make sure to keep them aware of any of the extras that come up!
Everything was great and my car was finished a day before it was originally estimated.
My car looks great! I really appreciated that the manager Doug came in over the weekend when they were closed so I wouldn't have to wait until Monday to get my car back. I also appreciated the text updates on the progress during the repairs. I would highly recommend Caliber Collision! Thank you!
Vehicle Make : Volkswagen
Everyone was super nice and kept me in the loop and did a very good job of keeping the insurance company in the loop as well. I really appreciated the kindness I was shown and how quickly and diligently my car was repaired.
Thank you so much for working so hard to get our car done. We really appreciate it
Fort Collins Caliber Colisin didn't care to make an effort fixing the car in 30 days. However I will be back to Aurora location, one screw was missed underneath back bumper.
Excellent work! Thank you all!
You all did an amazing job on my Audi. It drives great and looks amazing. There are two things however, that were not damaged when I dropped it off on September 14. The windshield on the right side is cracked and was that way when I picked it up tonight at your shop. Also, the headlight warning light has been on since I picked it up. I am not sure what this means. I am taking the car tomorrow on a road trip with friends, so we can deal with these two things later. Thanks for the awesome job you all did! Anne
The ladies in your office are great! Ashley was super friendly and helpful. I felt very welcomed there at your office. I will tell all of my friends about you all. Thank you.
The whole process was smooth and stress free for me. I really appreciate the arranging of the rental car and the updates on my repairs. The staff was very professional and friendly.