On time as agreed, just had a complaint with the rental car company
Weston did a great job at keeping me updated on the progress of my repair and working with the insurance company. Thank you!
One of the trunk hinges was not painted.
Outstanding customer service!
Great people, keep us updated on repairs. I would recommend them to everyone.
Super excited about my 2016 Kia it came out very nice and body work is amazing !
Was Very friendly and professional as always. Very happy with the final product.
Staff was friendly and very professional will definitely come back in the future
Great job done in an amazing short period of time. I can't believe you fixed the car in one day. Thanks.
Absolutely loved the service
Great service from start to finish, 100% satisfied
Great job, a job well done!
My truck looked great! Everyone was very courteous and professional. I had my choice of where I could have taken my truck in for repairs and I'm glad I chose Caliber. The updates were appreciated as well.
The repair was not done properly. When I arrived, there was a section of the bumper that was scratched. As I am not a professional, I never would have questioned that this ****" section would not have been part of the bumper, this been replaced. Also, I question whether or not that scratch was even there to begin with when I brought my vehicle in. But either way, when my service advisor called me yesterday to tell me that there were more small parts to be ordered because "why would they not replace everything just to be sure," that should have included the small piece of the bumper as well.
Also, the body part above the plastic bumper, which was replaced, had a small hole along the seam. The paint was not done smoothly in several small areas and there were already scratches on it.
All in all, I drove 80 miles one way to bring my vehicle to this shop. I wasted an entire day driving there to pick up my vehicle, only for it to be done improperly. My daughter had to miss school today as a result of my wait time to get BACK into a rental vehicle. I was truly disappointed with the service I received at this shop.
Vehicle Make : Mitsubishi
Courteous and professional staff and services.
Awesome experience and workmanship. You have a great system setup and keep your customers inforned. Couldn't be happier. My car looks like right off the showroom.
Clear coat dripping and head light was cracked.
Things were done on time & smoothly, thanks
Tony and the team did an amazing job overall. I'm so happy to have my car back a day early!!
I want to thank Caliber Collision for such a spectacular job on how quickly they fixed my daughter's car! So I want to thank Luchiana Buckley for her very friendly and courteous help she gave to me. She even made me coffee to help relax my experience! She assigned me to Weston Edwards my service advisor. You Weston are the best! He answered all my questions throughout all the estimates to the repairs with progress reports daily. And even secured a broken part to ensure my kids safety. Thank you again to the both of them for helping an accident end with a beautiful solution.
Your staff was awesome from the first time I contacted them to when I picked up my vehicle when it was completed
You guys are the best. I am thrilled with the work and great communication. I appreciate everything. Top notch service and workmanship. Thank you!
Fast, reliable, and lisa and Weston made things so easy. I am in love with my results and my honda is back on the road. Thank you all so much
Given previous repair experiences if given 2 choices with Caliber being one of those choices I would not choose Caliber. When my wife's 2006 Ford Expedidition was fixed after we picked it up one of the sunroof drains was not reconnected properly & now it leaks water when we go thru the car wash. The work was done to the passenger front door by Caliber & that is where it's leaking. We have since taken it back there & nothing was done to fix the leak. They ran a hose on the roof and it did not leak so nothing was done. My wife usually has our three children with her & can't make multiple visits to you to show you when it's leaking but we do have video of it leaking. When I came to drop off my Cadillac I was in the office for over 40 minutes just sitting their waiting. I think your process could be improved to value my time more & get me & your other customers in & out. It always takes forever when dropping the vehicle off.
The staff is wonderful!! Will recommend to family and friends, the work done on my car wa excellent
I am very happy with your service.A top notch business. Thanks for your excellent work and your super customer care.John K
I appreciated all of the text updates, cuz I DID miss my car. Everyone was very pleasant & very easy dealing with. My car is all better now & was returned in a timely manner. Thank you!
I would definitely recommend your business to anyone that is in the unfortunate
Situation of having a car accident. The only thing that I did not like from your office was the constant messages and changing the completion dates in every single message sent. I would have preferred one message telling me that you needed to keep the car an extra three days etc. Instead of getting messages changing the date. Overall your customer service and employees were very professional and courteous. Thank you
I was kept well informed through the process and the work was exceptional
You guys kept me informed from start to finish via text. Very organized! I felt like I was in good hands and I wasn't just a number. Customer Service doesn't seem to exist anymore, especially in the high desert, but you guys changed my mind about that. Luchia(?) was very cool, Karen was as well, and Anthony(?) with the pretty blue/green eyes was just as welcoming. To think that Sonshine was my first pick...what was I thinking??!! It has been raining so I haven't really analyzed the work, but my gut tells me it will be just fine. Thanks again for your assistance, very much appreciated.
Awesome job done on our car.
My car was fixed fairly quickly and it looked great. I loved how my alignment was also done. The customer service was also fantastic. I really appreciated that I was always updated on how my car was doing.
My car was returned within 2weeks of dropping it off. The service was great and kept me well informed of the timeline. The repairs look so amazing and seamless! Very happy!
Thank you for keeping me posted with everything what was going on with my precious joy.. and for taking good care of my honda
Good service from start 2 finish
Each person from your gal at the counter to your men workers were extremely helpful and thoughtful! They all went above and beyond good service. I have already recommended your business to others.. Thank you!
I'd like to acknowledge two individuals at the Hesperia center on I ave. First Tony Sanchez for making sure that my pride and joy Maxima was brought back to the best shape possible in a very timely manner. The other individual is Dave Harlow for making sure that even when the center manager wasn't there that everything was going as smooth as possible and getting my Maxima back to be in a fast and efficient manner. Thank you guys for making my horrible incident feel like I was in great hands! I will totally spread the word about Hesperia Caliber Collision on I ave!
Your team is very pleasant. The process was fast and my car looks brand new!
having my car done on time I was told and keeping me up to date on progress thank you.
They did a very good job on our truck. Everyone was professional and easy to work with. Thank you
I'm happy with the work that you guys did in my truckn everything looks really nice so far thank you very much
Very satisfied and pleased with the work! Thank you
Thank You!!!! You have an excellent staff which kept me updated,excellent service and repairs was outstanding. Thank you so much for restoring my car. Really enjoyed the professional service of Caliber Collision.
Great communication! Great service, very happy with everything overall!!
I really liked the update texts. Two days a week from Caliber and Tues and Thu from the associate the oversaw the work being done on my car.
Professionalism is extraordinary. Thank you
Your team did a great job on my car. My door looks brand new like there was never a dent on it. Thank you for washing and vacumming my car. I wasn't expecting that. My husband and I really appreciate everything. I would recommend Caliber Collision to anybody. Awesome job????????
Great work and I will be referring this company to friends co worker if they need type of car body damage repair. Thank you very much.
Luchiana made things so easy for me-the insurance company had me a bit confused. She is wonderful customer service. Weston was so nice and really took care of my car. When I picked my car up today I was amazed. It looked brand new and I am so happy.
Great Service very kind & helpful
I'm sorry I was able to get it fixed there
Thank you anyways God Bless U All Always
Everything came out great. It was upsetting to see everything was dumped out of the glove compartment and thrown on the front floor. Other than that, I was satisfied.
Service was prompt and personal, phone contact was swift following drop-off of vehicle and text updates excellent afterwards, went above and beyond my expectations. Thank you to all who got my car back to 100%!
We are very happy with the finished job. Thank you
Great service. Very friendly and professional. I have great appreciation for this company. Everything went very smooth and easy. I have no complaints. I will recommend this company to others. Well done!
Quick estimate, great communication. My car looks terrific. I'm very pleased. Thank you.
I've found my new repair shop for my auto and I will recommend Caliber to my friends and family
My car looks like new again and the Customer service received from start to finish was amazing!! Thank you!!!
I appreciate the great job thank you
Totally satisfied, fast service.
Good work, got the job done when promised. All employees friendly but professional. I am a return customer and would use cabinet again if needed
Caliber you guys did a great job very professional I couldn't be more happier with the repair work done outstanding keep up the good work.
Very nice work and people
If I crash again, you are the go to people!
Excellant service and they had the job done when promised.
Awsome customer service. And great job on the car.
Communicated the status of my car repair throughout the process....gave me great piece of mind
Trunk latch is not working properly.
Vehicle Make : Mitsubishi
Karen was amazing in service. She was more than accommodating and the car came back looking great. Thank you Caliber Collision.
Fantastic staff, Customer service, and craftmanship.
Very professional. I was updated frequently about my vehicle and had it back before the promised date. Very satisfied. Great people to deal with
Excellent job!! Very satisfied. Thank you very much.
Did a great job in a timely manner.
Very happy with service and repair. Truck looks great. Thank you
only thing i can say is see if you can tell the insurance company to not take so long to approve repairs.
the car looks great now and drives good, thanks
Excellent service in every way
Great!!! Communication and awesome services. Thank you
I appreciate how professional and friendly the staff and employees are in addition to the timely manner in which my vehicle was repaired. I also appreciate the regular updates on the status of my vehicles repair. I'll be recommending Caliber Collision to my family, friends and other associates.
Thanks to all of you!
I would like to thank tony the manager, for going above and beyond
In customer service. Because of the wonder way he cares about
The customers he has earned this customer for life. He truly is an
Asset to this company. Thank you again for making me and my civic
Si very happy and back together again.
I'm super satisfied with all the work they did on my sub and with all the staff. Since day one the where all super nice and they help us so much feeling better about our sub getting fix... thanks for all the updates and calls u always keep us informed:)
It was a pleasure doing business with you the car turned out great thank you very much
I'm 68 years old and have never been in any kind of accident before nor have I ever had a ticket and I was very nervous over the process. However, thanks to AAA and your company you eased my fears and made me feel like a family member. I can't thank all of you enough for making this so easy for me. You even made it so that I didn't have to take the rental car back to enterprise. That was so kind. Bottom line is that I am so much more than satisfied.
Overall it was a great experience from the moment I dropped off my vehicle to picking it up. Caliber Collison staff is well knowledge, friendly and helpful. I'm beyond pleased with the great job that was done to my vehicle.
Everyone was very courteous and the work was done in less that 2 days. Fast and top notch.
I really appreciate my car being washed and cleaned on the inside. I appreciate the helpfulness of the staff.
Caliber associates were able to complete my repair 12 days sooner than expected. Outstanding service from everyone. Thank you!!!!
Great job, looks like new. The care given to my car down to the wash was first class! Thank you all who had a part in it.
They did an awesome job and was very courteous
Great job done on my vehicle and excellent customer service. I would definetly recommend this place.
The Estimator Weston Edwards did a great job of explaining repairs and keeping me informed of the statUS for completion. Friendly staff...
I was very satisfied with my service, thank you Tony
Looks like the bumper wasn't secured properly sit appears. I was driving yesterday & heard a noise. I stopped to my destination to find out the grill part of my bumper is broken. The drive back where I came from & found a piece of it . I am very worried & concerned . Not too disclose my personal status but I truly struggle to fix the recent repair of my vehicle. The deductible is too high. I hope that your company will take a look at it & repair it.
Very professional. Had hard time getting replacement parts from hyundai but otherwise satisfactory. Tony the center manager seemed quite sincere that they would stand behind their work.Car looks great
Done ahead of schedule truck looks great will recommend you to my friends good job thanks again
Shop did excellent job. They kept us informed the entire time on progress of repair.
Received regular updates on the repair status of my car and I really appreciated that. Every staff member that I came in contact with was very helpful, knowledgeable and kind.
Great customer service!!!
Very satisfied, the process went very smooth, and fast the employees were very friendly, and professional. Very pleased.
It's unfortunate that a relatively good experience is tainted by the fact that my car came back dirty. It's probably not the shops job to clean and detail the vehicle after repairs, but I've seen shops that do so, and I'm sure those customers are very pleased with the work.
Very professional people &fast and very good service 100% satisfied thank you..
I over love Caliber Collision they were amazing when it came to everything my car and notifications on the status of my car. I would highly recommend them to anyone that needs repair on their vehicle!!!
Yes I'm satisfied with the caliber collision doing a good job it's work perfect ????
Thank you for excellent service!
Love the daily updates on my truck. Damaged area looks brand new.
Car looks good and all repairs seem to be fine!
Very efficient. Job completed by the time given. Repairs look perfect. Every employee that I had the pleasure of dealing with were very courteous and helpful.
Thanks for the fastest service I've ever received from an auto body repair shop.
Love the text message updates. Service was very professional. Thanks
Weston at Caliber Collision went above and behound to make my experience truly a pleasure.
I always take my cars there for repairs they do a grate job all the time I'm a very happy costumer .
Weston did a fantastic job keeping me apprised about my car's progress. We were able to maintain our schedules without skipping a beat. Thank you!
My airbag light is flashing now and was unable to reach anybody after noticing it.
The work was excellent and timely.
The staff was very friendly and I was well informed throughout. Thank you again for the great job done on my car.
Thank you for your hard work and dedication. My car was fixed in a timely manner. It looks perfect! Like nothing ever happened.
Thanks to Luciana, Diane and Weston at the I avenue location in Hesperia CA, who made a sad experience in a smooth experience for me. Your employees did a great job in repairing our Mazda and keeping us informed daily on its progress. Also in taking care of our loan car from Enterprise. Dropping off the loaned at the pickup of our Mazda. Thank you for a great experience. Carmine B
Everyone was very friendly. Car was finished in a timely manner with a high quality outcome. Thanks!!
Weston kept me well informed every step of the way. The repairs were completed on schedule and Caliber really works to make things convenient. Very pleased, thank you.
Weston was awesome to work with. He kept me informed at all times on the status of my vehicle.
Excellent communication. Excellent customer service
Very happy with the service!!!
Friendly staff , my vehicle was finished by the date promised.
The staff was professional.
Weston was very professional, friendly and kept me informed of all matters. Way beyound, thanks for the great job Weston
Your staff is amazing thank you guys warren and everyone the guy who drove the car to me sorry i forgot your name you all are awesome
From the moment Caliber Collison received our car they made having a accident not so bad! All our question were answered so that we understood. Both Karen and Ludchiana were both professional and friendly each time I spoke with them. They listened to my concerns and reassured that all would be taken care of. Our car was repaired quicker then I was excepting and done beautifully. I pray we never need to use them again but will welcome the opportunity should that happen! Caliber Collision makes h aveing a accident doable! Thank you all that helped us!
Customer service was great with Luciano at the front desk and Weston who kept me posted throughout the repair service.
Thank you all
Everyone was great and the car drove great home. Thank you Karen and everyone.
Very good service and quality work.
The staff is not only professional and friendly but go out of their way to make your experience the best it can be. You not only get texts with updates but phone calls along the way to let you what's going on with your vehicle.Tony, Diana and front desk (forgot her name sorry) and everyone who worked on my car THANK YOU FOR ALL YOU DID.I appreciate all you've done.
Great customer service ,fast service
The people was great and work was great very happy
Excellent work excellent customer service if I ever need repairs again Caliber Collision will be the place thank you for doing a wonderful job why my Nissan Rogue
Thank you for the text updates. Appreciated that
I realized that night about 9:30 when driving home from Barstow to Lucerne that I had no headlights. I have running lights and high beams which I realized when I pulled over at Slash X. No drove all the way home with my high beams on without getting flashed by oncoming cars.....was even behind a sheriff with them on. Forgot about it until Fri when again I drove home with only high beams. My husband just had a chance to check it, I thought not was just the knob in the wrong place. Fuses are good but no matter what lights won't stay on.
Wes was very helpful and made it a very pleasant experience for me. Your whole operation runs like clockwork. Bravo
Vehicle Make : Volkswagen
You guys are great will recommend you to all our friends and family
Caliber collusion is the best auto repair shop! I don't think any other repair shop in town could compete with their courteous ethics. The employees went beyond my expectations to make my unfortunate situation easier and stress free. Thank you so much Caliber Collison.
I really like the text messages that I was receiving regarding the repair and the status of the car. However the reception was a little bit rude during the checking in of the automobile. Overall very pleased.
Very friendly and helpful staff. Kept me informed during the whole process. I would recommend this place to anyone. Great service!!
Service was great and it was nice to have the work done in less than a week
Everyone at the shop was amazing! They were all very friendly and helpful. I would recommend this shop to anyone needing to fix a vehicle. My car was completed ahead of schedule, and they even washed it for me! I hope I never have the need to visit this shop again, but if I do, I know I'll get great service and a friendly smile! Thank you so much!!!
From start to finish, the people were very friendly, curtious and professional.
I was kept informed of the progress and finishing of my vehicle. Great company to do business with. Will definitely get my business.
You're whole staff was great. great job on repairs and delivered on time.very happy customer. Thank You
it doesn't drive the way it use to,and it take off moving slower and it doest pick up speed like it use too.
Vehicle Make : Mitsubishi
Weston was terrific at keeping me informed and responded to my correspondence expediently.
Now I have forgotten the receptionists name. ( I feel bad about that) but she was very interested in ensuring our comfort!
The lobby is appointed very well. I felt comfortable right from the beginning.
Very friendly and helpful. That is the way to treat customers.
You provided the best customer service. Thanks!
The receptionist was very friendly and Diana was very professional and friendly !
Car was in and out quickly with quality work !! I have a a few accidents over the years and caliber has alwase been good to me and the car upon pickup is always clean inside and out .. Thanks !!
great job men thankyou for taking care of my baby
Great job I will refer everyone I know Dianna was Fantastic
Work performed in a professional and timely manner. All questions was answered.
First off my contact with Caliber Collision was Weston Edwards, Weston was the best, he kept me informed of the progress with work. He was always positive, professional and willing to explain and answer any of my concern's. The work was done in record time and I am very satisfied with it. I have and will be recommending this CC location.
I would definitely use Caliber Collision again.
We appreciate all the patients Wes had with us.
Outstanding service, and repair work, will recommend to others
The customer service and work performed was excellent! The detailing was very well appreciated!
I really appreciate the care you took in repairing my vehicle. Thank you for putting the rythem back in my life so fast.
Very professional. Made a trying time much more easier. Very pleased with the daily text updates and fast repair service.
Great service, the car still has an issue. Diana was great and told me to bring the car back and they will take care of it.
The experience was great with you guys... Tony had went above and beyond what was need.... I would definitely recommend you guys to anyone... I will also take any of my vehicles back if needed... Not even a question... But Farmers Insurance can eat a rotten egg for all I care... And live with there owen rotten smell...
Very well done and done in a timely manner. Thanks to all keep up the good work
When you say "Restoring the rhythm of your life," youre not messing around. My 2015 Fiat was returned to me, I felt as though nothing had ever happened. The only difference that I saw from the initial view of my car and right before the accident took place was the fact that it was cleaner when I got it back. Thank you so much!
I am very happy with the work on my Rav4 great job.
Wow, is all I can say. I am very happy how great my car came out. The staff cares about you and your car and they won't stop until they make you happy. 10/10
Great staff Excellent workmanship I have used Caliber on other occasions
This is the best repair shop we ever been to
I had a great experience at Caliber Collision. The staff was very informative, helpful, and nice. I would recommend this company to all my friends and family.
My car repair was awesome looks very elegant thanks very much.
Vehicle Make : Volkswagen
Thank you for doing such a nice job and getting the job done so quickly and letting me know how the job was going and when the job was done , picking me up I really do appreciate all you have done thank you very much Joyce Hsrtmann
Car looks great, but what I really appreciate, is the fact that you guys deliver me a clean car, and the on top of having a repair, clean car. I loved the fact of having good kind of coffee in the lobby , love coffee.
When my truck was ready, I had a battery issue. I bought a new one and your people put it in for me, no charge. Thanks! I have an injury to my shoulder that would have made it very difficult for me to put it in. Also I was apprehensive about using you but without even trying you made those fears go away. If I ever need a repair shop again you will be the one's we use. Thank you one again for a job well done.
Yes they did an amazing job
I appreciated the great guest service I received and it was nice that I received updates on the status of my repairs. I will recommend this place to friends and family. Thank you
Fast,and perfect thank u very much
We are extremely satisfied with your professionalism and your service. Thank You!
Your company has been amazing. Very professional and helpful employees. Quick and reliable service. Very happy to bring my business back and it recommend the business to friends and family.
Not all the repairs were completed as requested from day one, not even it was written or noted on caliber's first inspection form.
I will be back to finish my unfinishe other problem thank you very much!!!!
Thank you! I was really stressed out about my car when dropping it off. After seeing what a great job you did, I wondered why I was so worried. Also, the finish date was a week and a half sooner than what was expected, so it was definitely a great surprise. I also appreciated the constant 'check-ins' of how the progress was. Thank you for your hard work and professionalism!
Great customer service and informative text app kept me up to date with my repairs day to day. Knowledgeable and professional staff made me feel confident that I was at the right place.
Very friendly, professional and efficient.
The entire staff was great start to end. Karen was great through the entire process.