I have had to go back several times, one time for missing car antenna because they forgot to replace it on my car after it was returned to me. Second, because my engine failed after they gave it back to, now I have a service engine light on after new engine was placed in my car. This has been a major hassle and feel like it could have been dealt with a lot better. Overall stressful 7 weeks that should have been handled with better experts and less worrying about insurance, Collision Max financial compensation. It's my life and my family's I have to deal with and be burdened by this stress. No amount of money is worth our lives. I pay car insurance and deserve wonderful, top notch service. .
Vehicle Make : Volkswagen
Just noticed a paint drip near the trailing edge of the driver's door.
Excellent service and work! Enjoyed getting daily text updates.
Service was really quick and the car looks great!
Everyone is so nice but my window is warped on the driver side which causes a distraction. I'll give a call in the morning.
The staff members I dealt with were very knowledgeable, nice, and accommodating. Kept us up to date with the repair to our car.
Very professional staff. Right on schedule
The service was superb. I was aleays well informed about the status of my car. The staff was very professional. Give them all a raise.Definitely would recommend
everybody is super nice and the job was done beautifully. would definitely go again if needed. ??
Justine Trevan and the other contacts at your facility were exemplary. I congratulate you on putting together an excellant team.Thank you Very Much!!!
Excellent service everyone is professional and loved dealing with your company they were the best
I will recommend your company to friends and and family. Great service!
Great service, loved the updates through the repair. Thanks!
Have to bring car back due to air bag light being on, back door not properly closing, and car making excessive noise when driving. While the representatives were friendly, I am unhappy I have to bring it back. The response to my concern when I called back was quite comical: "When we test drove it, it was fine". Really? After they fix these issues when I bring it back Monday, I will not return for future business.
Everyone was very professional. I received daily texts letting me know how repairs were going
I am writing to let you know how much I appreciate the outstanding customer service I experience from John. I visited your store, because on June 2, 2016 I was hit from behind. John was very attentive and helpful. He was very knowledgeable about what work needed to be done and answered all questions I had. He focus on meeting my needs rather than just being focused on making a "quick fix".
Because of his efforts, I will continue to visit your store in the future, as well as recommend it to others. Please let John know that his efforts did not go unnoticed! You have a great employee that makes customers feel respected and valued.
They were very professional. They kept me informed every step of the way. And they genuinely wanted to please you and make you satisfied with their work . I have used Collision Max before and have been satisfied and that's why I came back. This time I felt they kicked up the service another notch and that made the experience even better
Great service. The staff I met were exceptional.
My car had been in a previous accident and fixed somewhere else. I was then in another accident and went to collision max this time, who did the job SOOO much better!!! The other place didn't even detail the inside of my car. I was given an update every day and collision max even completed the work a day early. My car looks better than the day I bought it. Hats off the Teran and Justine, they were amazing throughout the whole process!!
I think everyone was great especially with the communication. It made it easier knowing I was given updates throughout the process. This was my first accident and having a smooth process helped me.
Justine and Teran at the Blackwood location were excellent. They provided 5 star service - a 10 out of 10. They were extremely pleasant, friendly and great to correspond with. I received frequent and prompt updates and my car was ready to pick up on the targeted completion date. Thanks to all!
Love love these folks. Especially their receptionist! So sweet! Thanks guys.
Unbelievable job. Friendly staff, car looks brand new and was done in respectable time. Will definitely use again for collision repairs
Justine the receptionist & There **** -Williams was very helpful thru this while process & answered all my questions as well as being very professional. I give this facility a 10 for quality work, professionalism, easy claim filing process, fast reliable service.
Justine at the front desk was very pleasant and helpful every time we spoke! Teran went above and beyond!! A true asset to Collision Max! Your employees took what started out as a very stressful experience and turned it into a cake walk!!
Justine did a great job on kept us up to date every step of the way on what stages of the repair at. Teran did a good job on finding what were needed to be repair and make sure to use all the oem parts as per our request for our car. When the car was finished he went over the car with us to let us know what was fixed on the car. Overall I am very satisfied with the work and will recommend this place to family and friends!
I appreciated that they kept me abreast of all repairs needed, the timeline of the work and the estimated conclusion was accurate. The staff was courteous and knowledgeable.
Great people to work with. Superior service snd updates. My rep did a great job. Would recommend.
Great job on my truck and very good interaction the entire time. Thank you very much
People are professionals and nice.
Thanks again for the good job you've to our car.
Have a blessed evening to everyone.
The Cardente Family
Collision Max team did a very good job with my Acura
I was very satisfied with the professionalism and personal attention from all the staff at the Blackwood facility especially representative Teran. Thank you to everyone involved in the care of my automobile.
Spot had to be touched up on the bumper (which was replaced) and some visible overspray. Scuff on the door also had to be touched up prior to leaving.
Very friendly and helpful staff
Quality repair done super fast. Great job!
Your body shop did an excellent job ony van....thank you for the daily updates and working directly withu insurance company.....the accidenf was back enough and you guys make the experience so much easier fore...again thank you
My car looks great! Everyone was very friendly and professional.
Job done well and on time
Everyone was great. Would recommend to friends and family.
Absolute pleasure dealing with everyone...True professionals...100% happy with repair..
Everyone was professional and super friendly. Tehran Sawyer Wilson was excellent. He greeted me, went over everything and helped me today when I picked up. They did a great job and I will refer them. Maryellen C
Very fast and professional.
Vehicle Make : Volkswagen
I love the great job they did on my car The customer service was excellent I would Recommend my friends and family
Repairs were done ahead of the projected time, and I was updated throughout the process.
Looks like new and finished on time.
First class all the way. Knowledgable and friendly staff.
The collision max we went to in Blackwood NJ was so amazing. From the time we pulled up with our vehicle, they were courteous and helpful.
The work they did to repair my vehicle was superb... And the care they took to call or text me the updates on the vehicle was above and beyond any other repair shop I have ever attended.
Thanks so much for repairing my vehicle... You made our older van look
All the staff that I had contact with were very helpful.
Everyone was friendly, and keep me up dated on the progress,my suv looked great when finished.
Great job, very pleased with repair and service!
Very satisfied with the work you do. Thank you
Professional. Quick. Fair.
Thank you for being professional, punctual and providing great customer service.
Car looks great. Appreciated daily updates staff very pleasant & helpful
For what was repaired, and the detailing of the truck, they did a GREAT Job!
My experiences with CarMax were great. Everything from the updates till how well the repairs were completed in a timely fashion. They even vacuumed and cleaned the inside of my car which I didn't expect but completely enjoyed. They truly go above and beyond for their customers.
They Are Awesome. Took My Car In && They Fixed It . Best Customer Service Ever .
Everything was perfect, Thank you.
Great experience from start to finish
Great customer service kept me informed during process. Gladly suggest anyone in need to use them
Aftet 2 other estimates. I had another car repaired there about 3 years ago and they were great. No other estimates just a minor fender bender. They scheduled me in within a few days .an it was done when they said it would be. I do like those daily text updates.
Our car looked like it came right out the showroom! A STAR!
I am thoroughly satisfied with my vehicle. It looks brand new !! I would recommend your place of business to others.
Everyone there was extremely helpful and worked hard to repair my vehicle. The work done was perfect and they returned my vehicle in great condition! Thank u!!
Very professional to deal with
Appreciate the timely updates and constant communication letting us know how the repairs were progressing. Service was terrific. Thank you
Repair work looks great and only took 2 days. Received the car back much cleaner than when we dropped it off.
Amazing job fixing my door. Good as new.
The staff at Collision Maxx was friendly they texted me and let me know what was going on. I just had a good experience with them and I would highly recommend you. Great job!!
Very pleased with the repair as well as the excellent customer service & professionalism provided by Justine, Jon and Teran. I was very impressed with the daily updates on the status of my vehicle! I would definitely refer others to your business.
Very accommodating, quick and prifessional
Everything was done very well and ahead of schedule.
The repais were excellent and from behind my car looks new again. Thanks for the great work and amazing customer service at the front desk. Would come again.
Very happy with the work that was done !
Not happy with condition my car was returned to me
Vehicle Make : Mitsubishi
The whole experience was great and prompt
I loved the texted progress reports. The staff was efficient and friendly. I would recommend this company to others.