on time on estimate good job and friendly
It was a Pleasant experience
Your employees made the whole "going through insurance" process incredibly easy and smooth. Also, the ongoing communication via text message was a great feature. I was incredibly impressed with not only the quality of body work that was done on my vehicle, but the cleanliness of the interior and exterior when I picked it up. Thank you so much for a job well done.
Everyone there was so pleasant and hekpful. I worked with Nick and Janice was the receptionist. They were awesome.
I would never go anywhere else and would highly recommend them to everyone.
If this survey had scores everything about my experience was 10
Went the extra mile in repairing my car, will be going for any work in the furure
Everything was awesome!!!
The team at collisionmax were very caring and professional while handling my car. All of my needs and concerns were addressed throughly and without hesitation. We are satisfied with our experience with this company!
Nicholas and Jim were very helpful with the repair of the front bumper of my car. I would certainly recommend their services to friends and family members. It was quick and convenient as well.
Excellent job and on time
Great friendly service! Will use them in the future and recommend them to my friends.
Finished ahead of schedule, very informative, and courteous. Would use them again.
Carmax of Marlton has great customer service. They go above and beyond to make their customers happy. I will definitely be sending my friends and family there is car services is needed. Thank you CarMax of Marlton!!
Dan did a great job keeping me informed about my vehicle. I liked the fact that I did not have to call to get the information. Thank you Dan.
I like the constant communication wit the status of the repair. It's very helpful and appreciated. The work done was great and they even washed my car! I would recommend Collision Max to anyone!
The staff was very nice and helpful. I was kept update about my car repair and my car was very clean when returned to me. I am very satisfied with Collision Max and will always use them if needed in the future.
I like the idea of the email updates. They could use a little more information.
I thought the service provided from the estimate through the drop off process to work completion and pickup was excellent
Dan was really nice and the my car was fixed faster than I thought it was going to be
Be sure to let your customers know that you do not accept cash payments. Everything was great... The repair was done in a timely manner... Thanks
Collision Max is one smooth running company. Personnel are great and the work was well done.
the car looked great. everything was fine.
very professional, patient.
Great body work!Thanks for making my car new agaib
Having your car repaired after an accident is not what anyone wants to have happen but everyone at CollisionMax were nothing but kind, caring and considerate. Mike took me through the whole process explaining every step and keeping me up to date. My car looks amazing and just like new. I would recommend CollisionMax to anyone I know in need of their services.
Car was in for repairs for approximately 10 days. The length of the repairs in itself is not an issue. However, when I did come to pick up the car, I pointed out that several of the lines between the new bumper, existing headlight enclosure, and the existing quarter panel were not aligned properly, and the car was very dirty, with residual buffing paste still evident. The service representative agreed to make everything right, but I will have to leave my car again at a later date to have these issues rectified. My expectation of the job being done right the first time was not met.
Dan was great and so helpful in finding the part and getting my car done before I leave for vacation.
They were very efficient. Kept me in the loop re status. They did a great job. Jim Rush was particular helpfull with providing an estimate and guiding me through the whole processand making sure I was comletly satisfied.
I will be calling the office tomorrow. The door isn't fully lined up correctly. There is a scratch on my interior wood center console. Also, with these cars the fuel pump is supposed to prime when I unlock the doors or open the doors. This is not happening now. It needs to be fixed.
You billed me for 39 hours of labor yet you had my vehicle for 5 weeks. The math on that does not add up.
Always satisfied with Collison Max! They are all very professional!
It was a wonderful experience.
Your work is too both hard. I was kept informed throughout the entire process and any questions I had where answered quickly.
Great to deal with and my car was done early
I was referred to the body shop after Pep Boys employee caused an issue with my SUV. I went to the body shop for assistance and was provided with an appointment for the next day. The staff was very couteous and empathetic to ky situation. I greatly appreciate the service and would truly patronize the company in the future.
The car looks as if the damage never happened.
The repairs were done in reasonably manner, considering the holidays.
They did a great job, kept me posted and my car was clean and the repair was fantastic
Efficient. Easy. Quality work.
Professional and car was done quickly!
I really appreciated the text updates you sent and the personal attention of the staff. My car was fixed quickly and the repair looks great--you would never know that my car had been in an accident. Thanks so much for all your help!
You guys did a great job on my car..
The best experience I've had with a body shop ever.
Dan at your Marlton location was friendly and responsive to my requests. The whole experience was first class
I used Collision Max once before and they did such a good job that is why I used them again. My Subaru looks like new. Thanks to everyone that worked on her. Meredith F
I was completely satisfied with the job that was done. Everyone was very nice and helpful. I was constantly updated on the progress of the work being done which was very helpful.
Yes it's nice. Feels good to have that perfect car again
The car was beautifully repaired and the staff were very friendly and courteous. . I am very happy with my overall experience.
The experience was excellent.
Great experience, High quality repairs and the customer service was excellent
It was really great to get updates every day regarding the progress of my car. When I picked up the car it was really cleaned inside and out. Really appreciated it.
Everything was great. Very trustworthy and kind staff.
Vehicle Make : Mini Cooper
Professionalism and service was excellent. My only comment is that upon completion of body work, a more thorough detail should be completed, as opposed to a basic hand wash. Adding a quick wax and buff to have a vehicle look uniform would make a 4 star service, 5.
Great customer service through phone and text. Reliable
Clean and organized. Made my experience seamless
The staff was kind and attentive. Great job on the repairs...my car looks as good as new. Thank you to everyone at Marlton CollisionMax!
Bill submitted was 70 higher than original quote. Reason given as that "pinstriping was involved, extra labor" etc. THE PINSTRIPING WAS THERE AT THE INITIAL INSPECTION BY YOUR EMPLOYEE! IT WAS YOUR JOB TO SEE ALL ASPECTS OF REPAIR INITIALLY, NOT FIND SOME REASON LATER TO INCREASE PRICE.
I was satisfied with the repairs, but very unsatisfied with customer relations.
Nice repair work, nice people to work with
Complete, efficient, personal. Thanks
Very professional operation Thank you for such hassle free coordination of the repair, the car rental and for your excellent status updates.
Everything looked great. Your staff are all so courteous. There was a small are that got missed but you front desk personnel told me how to handle it. You completed my repairs on time per your estimate. I couldn't have been happier. Thanks so much.
Thanks for a wonderful job. I was advised daily as to the progress- a very nice touch.
Very happy with the early return of the vehicle and quality of the work performed.
Vehicle Make : Volkswagen
They did a very quick and professional job of making the necessary repairs to our vehicle.
I would recommend Collission max to anyone
I always take my Camaro to collision max in Marlton they always do a phenomenal job. I only trust my cars to then. Thank you for all your hard work its greatly appreciated.
Thank you for doing such a great job fixing my car. I dropped it off Tuesday afternoon and you called me on Friday morning and said it was already done. I was very surprised that it was fixed that quickly and it looked brand new. Thank you Collision Max for a job well done.
CollisonMax did an awesome job restoring my banged-up car.
My car was looked at and fixed in a week's time. It was great. And I like the way you let me know how things were going. The people who helped me Janice and Rob were terrific the way all was explained when I first got there and also at pick up. Thanks for the great work.
Dan and Jim took great care of me. I am totally satisfied with the job they did on my GMC. I would recommend ABRA auto body in Marlton NJ to all my friends and family.
Collison Max ROCKS! Had my car done sooner than expected and looking great :)
Beautiful work and courteous staff.
Keep up the good work at a fair price.
You have gone out your way to help me reduce the cost of repairing my car
Dan , kept me fully appraised daily. This was so much better than me having to run down info. The repair was excellent.
Perfect job matching the paint. Thank you!
Car runs great and the body work is an A plus. Thank you so much
Always felt in the loop
Will come back for all future repairs
Every thing was. Perfect thank you
your company should have done complete inspection and analysis of my car cost at the start ,and should not have start the work till money was available for complete job.I should have been notified if it was not covered before not at the end
they had done incomplete job ,when i pointed to problem ,they told me will fixed next day .next day i was told the insurance doesn't cover
I am unhappy and not satisfied .
Dan was great and made it a seemless experience.
Great service and done on time
Shout out to Rob who did an excellent job caring for my car and keeping me informed on the status of my car. Great all around customer service!
Thank you for fixing our car and making the process so easy. Everyone we dealt with was extremely professional and helpful. Dan was great, I would highly recommend this place to all.
The car looks greàt. Thank u so much.
Dan was a pleasure to deal with.
Rob was professional friendly and extremely helpful , he really went the extra mile for us. Janis was also great to work with .
Best service in the world !
Dan was very nice and helpful.
Great communication. Distributor sent wrong part team communicated and resolved quickly.
They did a terrific job. Car was spotless when I got it back too! They kept me advised the whole time and I've recommended them to friends already.
We were so impressed with the continuous follow up and updates on our repair. Never had I had such impressive updates. Typically, we have to call to see about status. Not with you guys, thanks so much!
Everyone at Collision Max was professional, courteous, and helpful. The team goes above and beyond to meet the needs of their customers. Highly recommend, thank you!!!
Car looks brand new. Well done!! ????????
Finished repair earlier than expected. Dan was very professional and a pleasure to work with. He kept me informed throughout the process.
Exceptional work and trustworthy.
The team at Collision Max in Marlton, NJ replaced my driver's side mirror in less time than I was told it would take, and for less money than I was originally quoted. I can't thank the staff of true professionals enough for the outstanding customer support that I received. I work as a Network Engineer for Virtua Hospital, and came over to receive service on my **** hour lunch break. My car is essential to my ability to work throughout the day and perform onsite service, so I truely appreciate the very quick and very professional service that I received today. Thank you so much!
Dan went out of his to make sure I was satisfied. Definitely would recommend them.
It was great working with Collision Max again! Dan kept me informed all the way through my repair!
Going out of your way to accommodate me when picking up my Tahoe. Thanks again for going out of your way for me!!!! Lavern Richman
Excellent service from Lou Brown.
Great service! Very helpful and friendly.
The repair was very quick. My car came back to me looking like brand new! I am extremely satisified and will recommend collision max in marlton to anyone I know!
Everything was great, very polite and professional.
Excellent job. Very satisfied. Staff pleasant and kept me updated.
I was unsatified with the 2 people who kept reaching out to me after my car was done. They were very rude. When I told the man I couldn't make up there he caught attitude and hung up the phone. I did not like that and would had which to talk to a manager. My car was a hit and run I'm a single mom of 3 trying to pay all the bills on my own. I struggle to get my car out the shop it is not easy especially when stuff like this is not in budget. People should not have to be rude when it comes to customer service. If they can't be nice then they don't need that type of job.
I thought I was picking up a brand new car instead of my 2010 Acura MDX. You did such a great job. Thank you very much. Keep up the good work
I believe his name was Lou and he was very helpful explaining what was done and why and kept me informed along the way. It is his service that will make me bring my son's car in for repair as well.
Everyone was great very easy to work with. Kept me in the loop regarding repairs. Very satisfied customer!!!
On time, friendly and did everything they said they would do. I am very pleased with the excellent service and personal attention I received!
Service was quick and the adjuster was clear. Thanks for the great service.
Send your messages during business hours. 7am is a bit early to be texting.
Very satisfied. Please send me the current mileage on the car.
The service was excellent. I was completely satisfied.
All of the staff at the Marlton location were great. I was informed everyday with an update. My company gave me a hard time about keeping a rental over the weekend. The lady at Collision Max ( only female in office- can't recall her name) worked with fleet department to get them to relax their rules. Otherwise, I would have had to reschedule . Pat Seaney was very helpful. Overall I was very impressed with the professionalism of everyone I encountered at the Marlton office!
Dan Dempsey was great! He kept in touch with me throughout my car's repair. I never had a worry or concern.
Everyone was very helpful & professional. I was kept up to date with my repair status.
From check in to the finished product I was treated in a truly professional manner. The communication was excellent and the car looks fantastic. A top notch operation. Thank you.
Appreciated being updated regularly. All employees were helpful and courteous.
Great job and the gentlemen who work there were all very nice, but the woman at the front desk is far from cordial. If this had been my personal vehicle and not a company car, I would have walked out and gone elsewhere.
Only blemish was that the car wasn't detailed after the repair work was completed. Otherwise they did a superb job.
Very prompt and great service
Their professional way you treat your customer making them feel that their vehicle is the only vehicle they are working on. The way they keep you informed of the status of your vehicle.
I give car max the highest rating . Friendly and profession service. We were completely satisfy!
Great job and done quickly. Thanks
Great work! Thank you for the constant updates I've been getting either by phone or auto text messages. I was pleased by the service!
I appreciate all the hospitality during my repairs. I'm extremely grateful.
Collision max always goes above and beyond with my car, I am always very happy.
Everyone was very nice. My car looks great
Extremely friendly, fast, kept me informed the entire time. Excellent experience
Excellent service.. Thank you guys!!
Vehicle Make : Volkswagen
The whole process was efficient, friendly and fast !!
Jamel did an amazing job of coordinating everything. He also keep me updated on a daily basis. Jamel then went above & beyond when after everything was repaired , we discovered my battery was dead. Once again he was prepared for that as well. Thank you so much for a job well done . If we are ever in need of repair/auto body work you'll be seeing us again- thank you , Thelma Getson
Dan did a great job of communicating; well done
It's was a pleasure dealing with all of you
Everyone was very helpful and friendly. Work was done well and they were truthful about the time it would take to get done. They kept me updated on the status of my vehicle via text and call, which was reassuring. The office was clean staff went above and beyond to assist me.
Nice work and great service. Jamal was excellent
I appreciated how Patrick kept me updated on status of my car.
Pat and Janice at the Marlton CollisionMax office were excellent to work with. This was the best car repair experience I've had with a body repair shop. Thank you
They did a great job communicating each stage of the repair status
Very satisfied with the entire process from start to finish.
Patrick Seaney was very helpful & kept me posted on the progress of my car!!! There were no surprises because he told me what to expect... I give him a 10(****-10 scale)
Greatly aprecheated the great job that was done !
Also I a very timely fashion !
Nice work and completed in a timely fashion
Jamel was amazing to work with, very informative and polite. I love the text messages I received every few days. My only complaint is that when it came time to pick up my car, I was made to wait while people dropping off their cars went first. I was the second one there and the last to leave.
I am a non smoker, apparently someone who was in my car was a smoker. When I got in my car, it smelled like an ashtray
Everything was done very well. Jamal very professional. I absolutely recommend your firm.
I am very happy with the results of the work done on my vehicle. I appreciate the time that was spent on the vehicle to make it look beautiful.
Jamal (marlton office) was very courteous and kept us updated on a timely basis on the status of our car, which was greatly appreciated. I would highly recommend collision max of marlton. Thank you for an excellent, and truly customer oriented experience.
Communication was great, kept updated on progress, car was completed when promised, looks as good as new.
Friendly people, professional service, quality work done on a timely basis.
This is the 2nd time I have had to use you with my car. I am very comfortable with everything you do. From the beginning to the end. You are all very professional and very nice. Also for a car shop your office is very very clean. I can not thank you enough. Happy New Year
The actual repair work seems fine. However the length of time it was in the shop was unacceptable. We were promised a car but two separate occasions and it wasn't ready yet.
The marlton shop made an appointment for repair 2-3 weeks prior but the didn't bother ordering the parts needing for repair. They said that the repair would take 2-3 days but it actually took 7 days. Then they received the parts and they were using used parts that didn't fit properly when I explicitly told them I only wanted oem parts. They finally received a part that fit my car and it wasn't even the same part that was originally on the car. They were unable to fully repair the car to its original condition. I was never offered an apology or any compensation. I will never use this company again.
The service was excellent and the car looks great.
Your professionalism is/was outstanding. Your team professionals are there for the customer. Keeping the customer aware of the status of his (my) vehicle.
Thank you. My picking p of my vehicle was outstanding. Thank you for the service you provided. It did not go unnoticed or unappreciated. Thank you!!!
Very professional orgajization.
Outstanding job! Quick & efficient service.
I never had contact with your actual repair people but your front room people sold me on using your service. They instilled confidence and I knew my car would be in good hands. Check in and out were thorough and easy. I also saw someone picking up their car being cery happy. This convinced me that I was in good hands as well. Thank you!
Your email notification indicating the repair status and completion date was not accurate twice. The second time I actually made the trip to pick up the vehicle and it was not ready. Not a big deal for me but i thought you should know.
Customer service w/Pat was exceptional. The work looked great and was done on time. All repairs were explained. The car handled beautifully. Some clown was tailgating on the way home and I was thinking that would be one hellve situation to get the car out of the shop and have another not my fault accident.
I was pleased that the staff worked extremely hard to get my car ready by the date I needed it. It looks great! However, my left blinker blinks too fast. Not a big deal, just rather annoying. I will contact Collision Max when I return from my trip.
Pat was great. Staff did a real good job and was very accommodating. It's easy to see that collision max has a made a huge effort to satisfy their clients. A good job with PR
Everyone was very helpful and courteous!
They were very professional and courteous and I am very happy with how the car turned out. It looks like new.
Janis Sullivan and all of the repair team were excelent.
You did a great job!!!.
Looks like they did a great job. They even vacuumed my floor and wiped down my dash when they returned it.
I received numerous updates via text, email, and phone regarding the status of my vehicle and was always kept fully aware of all aspects of the stages it was in.
Your team was excellent from beginning to end
Patrick was very concerned and interested in my
my small repair job and was sure everything
was included and done properly
Thanks for a job well done and on time
your text\e-mails on a daily bases were so helpful in keeping me informed as to what was happening was "Great" thank you
Everyone that I came in contact with was very nice and helpful and my car was done 2 days ahead of what the original estimate was.
Very pleased with the overall Collison Max process, experience and work completed on our car! Job well done! Thank you very much! A satisfied customer!
Carlton and Clarice Jackson
Thank you for your consistent updates. They were helpful in planning for completion. Your staff is friendly and pleasant and I am satisfied with the work.
I appreciated the updates on the progress of my repairs. I asked for email updates and it was well done. Thank you
was a pleasure and will recommend to everyone
Receptionist was very helpful
Under promised, over delivered. I am very happy with the entire process from beginning to end and especially with the quality of work performed. I would recommend Collisiomax to a friend.
Not completely finished upon pickup. Speakers on repaired side of vehicle now inoperable
The consistent updates via email were informative and very convenient.
Your people were friendly and responsive. From the look and feel of the car (which was nearly new), it was like I just drove it out of the showroom.
My vehicle's repair was not completely finished, as agreed.
efficient and excellent service
Job well done ahead of schedule.
Courteous service, job finished BEFORE promised time. Excellent.
Too many frivolous emails about the service going on.
I am extremely satisfied. My car looks better than it did before the accident. Thank you very much.