Very slow inattentive staff that payed little attention to detail. Very poor customer service, and time estimations on time and probablems. The took **** and a half weeks longer then exspected and didn't even get all of the damage. The amp that is placed on the back of my passenger seat is broken and there was sticky liquid in my console. I am very unhappy with my experience and I am sorry to whom ever was not involved because who ever was did a horrible job and I am a vivid yelper. Thank you have a good day. God bless
You did a great job, I'm very happy with your service
Car looks better now than before it was in the accident. Great job!
The team was vey professional and knowledgeable. I was initially nervous about repair but they made me feel confident in their ability. Repair took one day and it turned out great. Thanks!
Very pleased, Collision Max very professional. Always giving updated information. I will recommend to friends and family.
Excellent service and repair work. Couldn't be happier with the time they repaired my car. Would use them again if needed.
The time it took to replace my hood was remarkable
Everything was great! Thank you.
Staff was accommodating and very pleasant. Made dealing with a lousy situation a bit better.
I like the way my car came out looking like if I never had an accident. Than you!
The work is top notch and was completed so incredibly fast
Awesome job!!! Very nice staff!! So happy I followed Geico's recommendations and tried this location!!! Car was done earlier then expected. Staff outstanding and kind!!
Missing strip on roof. Will call Monday morning to discuss
Vehicle Make : Mini Cooper
Wonderful, wonderful experience from beginning to the end. Thank you everyone.
They all did a wonderful job
Thank you very much the repair was excellent
My car looks great! It was done quickly but work looks great! Thank you
I am completely and truly dissatisfied with the workmanship CollisionMax has displayed. It is simply pathetic and inexcusable to say the lease. I read the reviews for this place, which I should've done before bringing my vehicle and found that you guys are horrible with customer service and it appears that the workmanship is also horrible. I really regret letting this place touch my truck.
I would use this company again if I ever had to , the updating phone calls were really great my car was clean and looked great when i picked it up thank you collision max for making this experience so easy.
Great service. Highly recommend! Keep up the great work and great customer service
Very professional, fast service, excellent service quality . Thank you!
Collision Max did a great job on the repairs on my car , I love how it looks,Thanks for being the Best
From start to finish it was quick, easy, and without any hassle. Everyone was informative and helpful
I just noticed tonight that the light on top of the left head light is not working. Otherwise the service are very good.Can I bring it back and have it check.
My car was transferred to another location for repairs. I knew this might happen and agreed to it. I asked when dropping off it it would be moved by rollback. I was told yes. The next day I was notified that it definitely being transferred. I again asked if was being transferred by rollback. I was told yes. Turns out when I picked up the car I discovered the car had been driven 12 miles and ****/8 tank of gas was used. The car was driven to the new location. I was lied to twice. I would never have agreed to let it be driven. The car was not safe. An airbag had blown and all restraint features were inoperable. The car was not safe for your employee nor did I want it driven. I was told it would not be driven in the road. Again, frankly, I was lied to. Your staff is nice but there is no excuse for the lies. I asked twice and was lied to both times.
So far everything went extremely smooth and better than expected..excellent service and excellent follow up
CollisionMax did a wonderful job. It looks like a brand new car!!!
You did an excellent job, no complaints. Very proffesional and
reliable and quick doing the repairs on my Honda Accord 2009. Keep up the good work. Thank you Mike and all staff for your service. God bless you.
I came today to Collision Max to pick up my GMC and I have to tell you, the truck looked better than in the showroom when new. Beautiful work and not only that, you cleaned the truck inside and out. You used new parts and your paint detail was perfect. My truck is beautiful and I will never forget you. Will recommend you to all my friends. Thank you.
They were great took way less time then I thought my car looks great thank you
Yes they did good work to my car and and they was real professional I felt good leaving my car there this is a place with good workers and they talked to me with respect at all times and explained to me all that was going to be done to my car and kept me updated that rite there was a plus thank u max good job
Thanks, great job done by all.
Vehicle Make : Volkswagen
Thanks for taking a good care of my car. satisfied with the service and the time
From the moment I walked in everyone was kind and courteous. I was updated every day on the progress on my car and work was completed as promised. I will undoubtedly recommend you without hesitation,
Thank you for your care and prompt service, it was truly appreciated.
Everyone was curtsies. Car was done very fast. Thank you
I appreciate the professionalism of all the collision max workers and the great work that they did on my car
Work well done by CollisionMax. Everything done in **** week. Thanks Mike
I really like the text updates on my car.
I was very please with the u guy on my car. I will recommend every body to ur business. Thanks again.
Very fast and super friendly. Everything i was looking for. The truck looks like nrlew. Thank you.
Your entire team was respectful, professional and nice; especially Mike.
Great job on bumper......explained all damaged and fixed or replaced parts. Helpful and knowledged in their work
I am completely satisfied with the service . I Love the fact that everything was done in your office. From the repairs to the car rental.. This made my experience so much easier and stress free. The service from the employees was excellent and everyone was very nice and professional.. from the drop off and pick up of my car.. I will definitely highly recommend your Collison Max in Pennsauken. And the work that was done on my Ford Mustang was beautiful. . The car looks great, and finished earlier than expected. Thank You guys for everything. Anthony B
Great job done in a timely matter thanks
Frank was absolutely the BEST!!! Frank was very kind and considerate regarding my circumstances regarding my repairs. I was kept informed by email or text which I greatly appreciated. The front *fisrst) receptionist was so very professional and kind. My experience was fantastic! !
Excellent service and teamwork by all; extremely satisfied.
Very impressed with everything...well organized, quick, responsive,,all inclusive...paperwork-assessment of damages-repair-onsite rental.....pleasant atmosphere and most helpful employees.....thank you
Vehicle Make : Volkswagen
From the beginning Everyone was completely nice and professional but that sometimes that isn't always the best thing.
The whole experience felt like a scam and when i finally pick up my car it's not fixed properly and I am told that it is my problem .
I should have went to somewhere to have the car evaluation where I could have been there personally and with someone that didn't work for this company. Frank had the nerve to tell me what damage that was done didn't happen from the accident and that he has been doing this along time.
but I know what damage was done and have a photo of it and he couldn't even provide me with any photos backing up what he was saying. This is a complete waste of our time and makes me wonder if I should be dealing with my insurance company to make sure this gets fixed properly and not somewhere that wants to rip you off. Please reach back out to my husband his name is Jason B
Everyone was very helpful and nice. Appreciate the great service.
Vehicle Make : Volkswagen
Great customer service. Quick turn around. Excellent work
Awesome place! 5 star service!
Thank you for such great/friendly service this time around. And also great communication during repair.
Your team make feel comfortable about bringing my car their also u guy's done a excellent job on my car i really appreciate your team over their thank you
Everyone was very helpful and the one stop experience is a great idea. Especially this time of year it saved a lot of time having my insurance agent, the body shop and the rental company all in the same office. Thanks again service was fast and great!!
Good job. Fast and complete
Quick, easy and great customer service. Will recommend
Thanks so much im satisfied!
Super easy, fast, very polite employees, great job to everyone who helped me out!
The repairs were completed much sooner than I expected and I liked the text message updates on the status of the repairs as well, Very good experience overall and the quality was very good as well
My car has needed repair on many occasions. I always bring it to Collisiom Max because I trust their work. Everything is done in a very professional way.
Very well done , Thank you
Satisfied of the completion of the job
Great service and very professional in keeping me posted of my car status..One other thing having rental service available on site was a great plus.. I would highly recommend you to everyone. Thanks again Ron for all your hard work!!
Everyone was Great I was updated with every detail! Highly Satisfied
Staff friendly and professional; repairs were completed a day earlier than expected. Was kept informed through every step of the process.
Great work nice people fast turn around
I was so impressed with the exceptional service and staff at Collision Max. Sarah the Geico representative was very friendly, thorough, and a pleasure to work with. I was also fortunate enough to work with Mike who took his time with me and even went above and beyond to provide additional feedback and tips for taking care of my car. When your car is damaged it can be a very upsetting experience but the staff and added perk of picking my car up cleaned and sparkling was certainly a wonderful touch. I truly appreciate the work everyone put forth to turn this negative experience into a very positive one. You have a strong team and I hope this feedback allows them to know their efforts have not gone unnoticed. Thank you!
Everyone was great. Ive never heard of ABRA ,so please do not change the name CollisionMax.
Everything went smoothly and professionally. Hope nothing ever happens to my car again but if it does I'm sure I'll be happy with the Geico, CollisionMax and Enterprise combo again
Vehicle Make : Volkswagen
Service was excellent my car was restored and I am was very pleased and satisfied!
Very friendly group of people , very nice experience , very satisfied with my repair , car looks like brand new again.would definitely recommend.also my Geico claims adjuster was excellent.
My car was delivered faster than I thought it would be and when I picked it up it was completely spotless and cleaned inside and out
Your team did a great job repairing my car in a timely manner. Nice quality work! Thank you!
I explicitly told collisionmax and Geico that I would not be able to pick up my car until Wednesday afternoon because of school and family commitments. I was told that wouldn't be a problem either by collisionmax or by grace. Then I received repeated phone calls while I was working that I could not answer until 7:30 in the evening and when I tried to call collisionmax to leave a message the voice mailbox was full and I could not. I could not call again until 4 o'clock on the day I was already picking up this was very disconcerting for me. Even at this time I do not know if geico is going to charge me more money for that rental even though it was agreed upon that I could not come till 4:30 or 5 p.m. on Wednesday to pick up my vehicle. I'm very distressed at this it is causing undue stress to me. I would have rather left the car damaged then have to have gone through this
My Chevy Cruze looks amazing thankyou!
Great with timing..super friendly and was always being informed about my car thank you guys so much
Everyone was really helpful and kind. Great place to go
EVERY person at the location was courteous and professional from the initial phone call until I pucked up the car. Nice job and love you even wash and shine the car as an added touch.
Staff is friendly, fast, quality service and received updates throughout the process.
All was great. Thank you!
Everyone there treated me great...helping me working with me
Awesome how you guys work together to lend a hassle free experience..
Best customer service ever!
Very Fast service !!!!!Thank you
You did a great job we will recommended anyone to come to y'all ....if we need you in the future we would think of collision max :)Thank you
Loved each text update, great idea! Everyone at the Pennsauken location were so good to us and cannot believe how fast they got our car back to us! Will recommend this shop to everyone! Thank you!
Everyone was very friendly, I was kept informed, and my car was cleaned inside and out! Thanks for doing a great job
Everyone was very helpful, polite, and attentive, quickly answering any questions that I had
I was completely satisfied with the experience. I was informed every step of the way and they kept in constant contact. The car looked beautiful when I picked it up.
All involved were very professional and a pleasure to deal with.
A big thank you for everyone that was involved on putting my truck back together and for geico staff in making this transition easy and been friendly. Keep up the great job. Many Blessings to every staff there. Thanks
They were very informative , kept me up to date about where they were in. I pleating the work. Could not have been nicer
I would highly recommend your company to everyob. Everyone was so polite and very courteous and above all very efficient. You will be the only one I would ever go to. Thank you for a very good job.
They were all very knowledgeable, frendly explained everything. The shop was clean thank you
It took twice as long as estimated which doubled my rental car fees. When I called to ask what was happening I got a crammed answer "we won't sacrifice quality" or something like that, wanted to know something specific as to what doubled the time estimate.
I notice that the rim bellow the fender around my front tire still dented.
Very well very well done I was very satisfied with the work in the works look absolutely right you can't even tell that it was an accident I think you very much you did a great job
Very easy to work with and kept us updated daily on the progress. Very friendly staff.
Did a very thorough job and kept me informed of the progress throughout.
Everyone was so nice and extremely thorough with explaining everything and my car was fixed in a week. They made a stressful thimg less stressful. Thank you
Very courteous, professional, and honest about the process! I was satisfied from drop off to pick up from the "one stop shopping" motto! You guys Rock!
Everyone was great. Polite, quick and made me feel very comfortable.
2nd time there and another stellar experience all around!
Everyone at the Pennsauken location was extremely helpful. Don was wonderful, he exemplifies customer service.
Don was very informative, courteous and helpful. The combined service with GEICO and Enterprise made the experience very convenient for me.
Don (manager) was great. Professional and conscientious. Having geico and enterprise there was a Godsend. Sarah (geico) and Patrick (enterprise) were great too. The work done on the car looks perfect. Very happy. Thank you.
Everyone was very helpful with the process. I especially appreciate don and Sarah's support through the labor management. One also has to love the life time warranty, and also was don and Sarah were patient enough to tweak and refine their work based on my ideals of perfection. I'm a tough customer, and would go back if anything happens with my car again knowing that they will right the situation and stand behind their work 100%. This is in a day and age when customer service ****, and my experience was the opposite of that.
a wonderfully helpful team .
It could not have been easier. Absolutely no disruption to my schedule, with a rental car ready to go at the same site. The damage to my car was very minor, but I would nevertheless have expected to have to leave it overnight. It was completed same day, and looks great. Props to all, from the easy, prompt and informative intake through completion.
Very nice. Looks brand new. Thank you!
They do a really good job.
Thank you for exelent job
Excellent staff all around and my vehicle was completed way ahead of what it was originally thought.
Excellent communication and friendly, convenient service.
I just want to say u guys do a good job but just take a little bit to long to get it done. I'm happy to have my car done with collision Max. thank u so much.
My car looks great and I didn't have to worry about anything. While it took longer than originally thought, I was fine because I had a rental.
Thanks very much!!
Everyone was very nice and professional. The whole process was very organized.
Yall do very good work i will spread the word around . I will recommend anyone to you
Misleading communication. Body shop and GEICO not coordinated.
Thank you for the amazing and quick service. The car looks and feels great.
There were imperfections that I was not totally satisfied with and I also had mechanical issues immediately after I left and had to bring the car back and finally had to take the car to the dealer to find out what is wrong.
Great job was done in a timely manor
Incredible customer service. Everyone was great at keeping me updated, friendly and did great and timely work on my car! Thank you
Everything was great!! Thank you!
Very professional people. Had a great experience. Very convenient location.
Excellent care and attention to details. Will definitely recommend them to others.
Good integration between insurance, car rental, and repair service.
Clearly helpful people and great process.
Great job keep up the good work and the people there were very pleasant
The entire experience was excellent from start to finish. Joon was fantastic. Well done.
Everything went so smoothly. Would go back again if I needed to!
Everyone very helpful and professional. Kept me well informed.
Communicates well with customer and gives updates regularly. Thanks so much
You guys are awesome!! Thank you for making everything so easy and keeping me informed.
David was a great help and made a very stressful situation a lot less stressful. He addressed my questions and concerns on the spot. Overall, I'm satisfied with the way things were handled.
Not satisfied and very angry will never return or do business with collision max
Thanks for completing the job quickly and thanks for updates.
I appreciated the frequent updates via text and phone calls. Everyone was courteous and professional.
Great work and customer service
David Holloway went beyond the call of duty! He was superb and extremely professional in every service aspect, from in-taking my vehicle, updating me on my cars status throughout the repair cycle to final pick-up. He was accurate, clear, and demonstrated depth and intelligence (subject matter expertise) when providing answers to my questions. His temperament never wavered, always upbeat and level-headed. He simply outperformed and was ahead of the curve at every step.
In my long career, I've been exposed to hundreds of business operations. I can honestly say this ranked soup to nuts as the best customer service experience ever!
Collision Max and ABRA run a well oiled machine and alot of credit must be extended to David the general manager. Each coordinating interaction between Collision Max and its strategic partners were seamlessly executed from GEICOs' Adjuster Stuart and Enterprises' Patrick, both deserve credit for there appreciated contributions.
A BigThank you to the whole team!
Vehicle Make : Range Rover
Couldn't ask for better. Thsnks
Mirror looks like nothing ever happened. Excellent work done.
My hood in car was left up, one of my lights are not in car correctly, my trunk get wet when rains. Not happy at all fell like job was rushed
Thanks for taking good car of my car and the rapid service
Vehicle Make : Volkswagen
They were very nice and kept me up to date on everything they were doing to repair my car.
Collision Max is a Excellent Company. My looks Great and they were quick.
Your pennsauken nj site, which is a depressed area and wouldn't go there normally, came thru so well with the repair, with a full car wash and co- hosting enterprise rental, I can't say enough
So quickly and completed job. I'm so happy collisionMax fantastic work, Thank you very much.
I don't want to be contacted. I spent 2 hours in round trip rush time traffic because I was contacted by CM 2 hours before you closed and was told I had to pick up car a day earlier than was originally. I had already had gone home from work. Bad policy on your part.
I haven't had a chance to check out my car yet because of the weather but overall I appreciated the very good service of always contacting me about my b car. J Knox
Vehicle Make : Mitsubishi
Great job very professional
David was extremely helpful and updated me with the repairs on my vehicle. It was also nice to get regular text messages on the repairs being done.
Vehicle Make : Volkswagen
You were very complete, I was completely aware of what was happening at all times and your communications were exquisite. Thank you
The people were wonderful and helpful but the car was still giving me errors when I came to pick it up . I feel this should have been resolved before I was advised my car was ready. It ended up with an extra trip to pick up the car again .
Very good service. June was very professional and kept me informed at all times. *****
Baby more work than I expected
You may want to make sure the car starts before you hand over the keys back to the customer.
I've never been in an accident before this. These guys know their stuff and made it super easy to know what to expect.
They were excellent. Professional, friendly, and worked in a timely manner.
Flawless process, very pleased
Vehicle Make : Mitsubishi
Great customer service. Everyone was professional & courteous. Joon provided me with excellent service and kept me informed about the status of my car. I couldnt have asked for better service. I am very pleased. Job well done !!!
It was quick and they did a great job. They updated me every day on what's going on . Everyone was professional and nice. They clean my car inside out.It was a very good experience. I will recommend collisionMax anytime.
Excellent, Excellent, keep up the Excellent work. Thank you for everything.
Fast, courteous, and friendly business to deal with! Would refer friends and family there!! Thank you!
Everyone I had contact with were pleasant and kept me informed about the status of my car. They went above and beyond to make a very stressful situation bearable . I would recommend CollisionMax to my family and friends. Thank you for everything!
Very,good customer service, great job,on completing on time. Of repair s. Car looks show room, class keep up the good work. You guys rock.
Was very happy with my experiance! My car looks great and was done quickly to! Would Def refer to everyone-
Your work is 100% good I like my Toyota the way they work thank you againg
Excellent experience with the whole process, from the filing process, to the repair process, to the rental process. Extremely fast and efficient!
Have a vehicle that can pick people up after the work is done on there car if they dont have a ride.
everyone was helpful and friendly and I was well informed about the progress on my car. would definitely come back
Very professional, courteous, and informative.
Very professional, courteous, and friendly. Would recommend them to my friends.
I was extremely happy about my service I got daily updates that helped put my worries at ease and the customer service was so nice I am very glad we came her ????
Mr David customer service is good
The staff at Collision Max in Pennsauken NJ was exceptional. Don called me almost daily to keep me updated on the progress of the repairs to my vehicle. He was very supportive and accommodating to my needs to care for my ailing mother. I think he deserves special recognition.The other staff was also polite and helpful. I would recommend this facility to anyone needing body work.
Vehicle Make : Volkswagen
Appreciate the updates and quick repair time