The repairs were completed much sooner than I expected and I liked the text message updates on the status of the repairs as well, Very good experience overall and the quality was very good as well
My car has needed repair on many occasions. I always bring it to Collisiom Max because I trust their work. Everything is done in a very professional way.
Very well done , Thank you
Satisfied of the completion of the job
Great service and very professional in keeping me posted of my car status..One other thing having rental service available on site was a great plus.. I would highly recommend you to everyone. Thanks again Ron for all your hard work!!
Everyone was Great I was updated with every detail! Highly Satisfied
Staff friendly and professional; repairs were completed a day earlier than expected. Was kept informed through every step of the process.
Great work nice people fast turn around
I was so impressed with the exceptional service and staff at Collision Max. Sarah the Geico representative was very friendly, thorough, and a pleasure to work with. I was also fortunate enough to work with Mike who took his time with me and even went above and beyond to provide additional feedback and tips for taking care of my car. When your car is damaged it can be a very upsetting experience but the staff and added perk of picking my car up cleaned and sparkling was certainly a wonderful touch. I truly appreciate the work everyone put forth to turn this negative experience into a very positive one. You have a strong team and I hope this feedback allows them to know their efforts have not gone unnoticed. Thank you!
Everyone was great. Ive never heard of ABRA ,so please do not change the name CollisionMax.
Everything went smoothly and professionally. Hope nothing ever happens to my car again but if it does I'm sure I'll be happy with the Geico, CollisionMax and Enterprise combo again
Vehicle Make : Volkswagen
Service was excellent my car was restored and I am was very pleased and satisfied!
Very friendly group of people , very nice experience , very satisfied with my repair , car looks like brand new again.would definitely recommend.also my Geico claims adjuster was excellent.
My car was delivered faster than I thought it would be and when I picked it up it was completely spotless and cleaned inside and out
Your team did a great job repairing my car in a timely manner. Nice quality work! Thank you!
I explicitly told collisionmax and Geico that I would not be able to pick up my car until Wednesday afternoon because of school and family commitments. I was told that wouldn't be a problem either by collisionmax or by grace. Then I received repeated phone calls while I was working that I could not answer until 7:30 in the evening and when I tried to call collisionmax to leave a message the voice mailbox was full and I could not. I could not call again until 4 o'clock on the day I was already picking up this was very disconcerting for me. Even at this time I do not know if geico is going to charge me more money for that rental even though it was agreed upon that I could not come till 4:30 or 5 p.m. on Wednesday to pick up my vehicle. I'm very distressed at this it is causing undue stress to me. I would have rather left the car damaged then have to have gone through this
My Chevy Cruze looks amazing thankyou!
Great with timing..super friendly and was always being informed about my car thank you guys so much
Everyone was really helpful and kind. Great place to go
EVERY person at the location was courteous and professional from the initial phone call until I pucked up the car. Nice job and love you even wash and shine the car as an added touch.
Staff is friendly, fast, quality service and received updates throughout the process.
All was great. Thank you!
Everyone there treated me great...helping me working with me
Awesome how you guys work together to lend a hassle free experience..
Best customer service ever!
Very Fast service !!!!!Thank you
You did a great job we will recommended anyone to come to y'all ....if we need you in the future we would think of collision max :)Thank you
Loved each text update, great idea! Everyone at the Pennsauken location were so good to us and cannot believe how fast they got our car back to us! Will recommend this shop to everyone! Thank you!
Everyone was very friendly, I was kept informed, and my car was cleaned inside and out! Thanks for doing a great job
Everyone was very helpful, polite, and attentive, quickly answering any questions that I had
I was completely satisfied with the experience. I was informed every step of the way and they kept in constant contact. The car looked beautiful when I picked it up.
All involved were very professional and a pleasure to deal with.
A big thank you for everyone that was involved on putting my truck back together and for geico staff in making this transition easy and been friendly. Keep up the great job. Many Blessings to every staff there. Thanks
They were very informative , kept me up to date about where they were in. I pleating the work. Could not have been nicer
I would highly recommend your company to everyob. Everyone was so polite and very courteous and above all very efficient. You will be the only one I would ever go to. Thank you for a very good job.
They were all very knowledgeable, frendly explained everything. The shop was clean thank you
It took twice as long as estimated which doubled my rental car fees. When I called to ask what was happening I got a crammed answer "we won't sacrifice quality" or something like that, wanted to know something specific as to what doubled the time estimate.
I notice that the rim bellow the fender around my front tire still dented.
Very well very well done I was very satisfied with the work in the works look absolutely right you can't even tell that it was an accident I think you very much you did a great job
Very easy to work with and kept us updated daily on the progress. Very friendly staff.
Did a very thorough job and kept me informed of the progress throughout.
Everyone was so nice and extremely thorough with explaining everything and my car was fixed in a week. They made a stressful thimg less stressful. Thank you
Very courteous, professional, and honest about the process! I was satisfied from drop off to pick up from the "one stop shopping" motto! You guys Rock!
Everyone was great. Polite, quick and made me feel very comfortable.
2nd time there and another stellar experience all around!
Everyone at the Pennsauken location was extremely helpful. Don was wonderful, he exemplifies customer service.
Don was very informative, courteous and helpful. The combined service with GEICO and Enterprise made the experience very convenient for me.
Don (manager) was great. Professional and conscientious. Having geico and enterprise there was a Godsend. Sarah (geico) and Patrick (enterprise) were great too. The work done on the car looks perfect. Very happy. Thank you.
Everyone was very helpful with the process. I especially appreciate don and Sarah's support through the labor management. One also has to love the life time warranty, and also was don and Sarah were patient enough to tweak and refine their work based on my ideals of perfection. I'm a tough customer, and would go back if anything happens with my car again knowing that they will right the situation and stand behind their work 100%. This is in a day and age when customer service ****, and my experience was the opposite of that.
a wonderfully helpful team .
It could not have been easier. Absolutely no disruption to my schedule, with a rental car ready to go at the same site. The damage to my car was very minor, but I would nevertheless have expected to have to leave it overnight. It was completed same day, and looks great. Props to all, from the easy, prompt and informative intake through completion.
Very nice. Looks brand new. Thank you!
They do a really good job.
Thank you for exelent job
Excellent staff all around and my vehicle was completed way ahead of what it was originally thought.
Excellent communication and friendly, convenient service.
I just want to say u guys do a good job but just take a little bit to long to get it done. I'm happy to have my car done with collision Max. thank u so much.
My car looks great and I didn't have to worry about anything. While it took longer than originally thought, I was fine because I had a rental.
Thanks very much!!
Everyone was very nice and professional. The whole process was very organized.
Yall do very good work i will spread the word around . I will recommend anyone to you
Misleading communication. Body shop and GEICO not coordinated.
Thank you for the amazing and quick service. The car looks and feels great.
There were imperfections that I was not totally satisfied with and I also had mechanical issues immediately after I left and had to bring the car back and finally had to take the car to the dealer to find out what is wrong.
Great job was done in a timely manor
Incredible customer service. Everyone was great at keeping me updated, friendly and did great and timely work on my car! Thank you
Everything was great!! Thank you!
Very professional people. Had a great experience. Very convenient location.
Excellent care and attention to details. Will definitely recommend them to others.
Good integration between insurance, car rental, and repair service.
Clearly helpful people and great process.
Great job keep up the good work and the people there were very pleasant
The entire experience was excellent from start to finish. Joon was fantastic. Well done.
Everything went so smoothly. Would go back again if I needed to!
Everyone very helpful and professional. Kept me well informed.
Communicates well with customer and gives updates regularly. Thanks so much
You guys are awesome!! Thank you for making everything so easy and keeping me informed.
David was a great help and made a very stressful situation a lot less stressful. He addressed my questions and concerns on the spot. Overall, I'm satisfied with the way things were handled.
Not satisfied and very angry will never return or do business with collision max
Thanks for completing the job quickly and thanks for updates.
I appreciated the frequent updates via text and phone calls. Everyone was courteous and professional.
Great work and customer service
David Holloway went beyond the call of duty! He was superb and extremely professional in every service aspect, from in-taking my vehicle, updating me on my cars status throughout the repair cycle to final pick-up. He was accurate, clear, and demonstrated depth and intelligence (subject matter expertise) when providing answers to my questions. His temperament never wavered, always upbeat and level-headed. He simply outperformed and was ahead of the curve at every step.
In my long career, I've been exposed to hundreds of business operations. I can honestly say this ranked soup to nuts as the best customer service experience ever!
Collision Max and ABRA run a well oiled machine and alot of credit must be extended to David the general manager. Each coordinating interaction between Collision Max and its strategic partners were seamlessly executed from GEICOs' Adjuster Stuart and Enterprises' Patrick, both deserve credit for there appreciated contributions.
A BigThank you to the whole team!
Vehicle Make : Range Rover
Couldn't ask for better. Thsnks
Mirror looks like nothing ever happened. Excellent work done.
My hood in car was left up, one of my lights are not in car correctly, my trunk get wet when rains. Not happy at all fell like job was rushed
Thanks for taking good car of my car and the rapid service
Vehicle Make : Volkswagen
They were very nice and kept me up to date on everything they were doing to repair my car.
Collision Max is a Excellent Company. My looks Great and they were quick.
Your pennsauken nj site, which is a depressed area and wouldn't go there normally, came thru so well with the repair, with a full car wash and co- hosting enterprise rental, I can't say enough
So quickly and completed job. I'm so happy collisionMax fantastic work, Thank you very much.
I don't want to be contacted. I spent 2 hours in round trip rush time traffic because I was contacted by CM 2 hours before you closed and was told I had to pick up car a day earlier than was originally. I had already had gone home from work. Bad policy on your part.
I haven't had a chance to check out my car yet because of the weather but overall I appreciated the very good service of always contacting me about my b car. J Knox
Vehicle Make : Mitsubishi
Great job very professional
David was extremely helpful and updated me with the repairs on my vehicle. It was also nice to get regular text messages on the repairs being done.
Vehicle Make : Volkswagen
You were very complete, I was completely aware of what was happening at all times and your communications were exquisite. Thank you
The people were wonderful and helpful but the car was still giving me errors when I came to pick it up . I feel this should have been resolved before I was advised my car was ready. It ended up with an extra trip to pick up the car again .
Very good service. June was very professional and kept me informed at all times. *****
Baby more work than I expected
You may want to make sure the car starts before you hand over the keys back to the customer.
I've never been in an accident before this. These guys know their stuff and made it super easy to know what to expect.
They were excellent. Professional, friendly, and worked in a timely manner.
Flawless process, very pleased
Vehicle Make : Mitsubishi
Great customer service. Everyone was professional & courteous. Joon provided me with excellent service and kept me informed about the status of my car. I couldnt have asked for better service. I am very pleased. Job well done !!!
It was quick and they did a great job. They updated me every day on what's going on . Everyone was professional and nice. They clean my car inside out.It was a very good experience. I will recommend collisionMax anytime.
Excellent, Excellent, keep up the Excellent work. Thank you for everything.
Fast, courteous, and friendly business to deal with! Would refer friends and family there!! Thank you!
Everyone I had contact with were pleasant and kept me informed about the status of my car. They went above and beyond to make a very stressful situation bearable . I would recommend CollisionMax to my family and friends. Thank you for everything!
Very,good customer service, great job,on completing on time. Of repair s. Car looks show room, class keep up the good work. You guys rock.
Was very happy with my experiance! My car looks great and was done quickly to! Would Def refer to everyone-
Your work is 100% good I like my Toyota the way they work thank you againg
Excellent experience with the whole process, from the filing process, to the repair process, to the rental process. Extremely fast and efficient!
Have a vehicle that can pick people up after the work is done on there car if they dont have a ride.
everyone was helpful and friendly and I was well informed about the progress on my car. would definitely come back
Very professional, courteous, and informative.
Very professional, courteous, and friendly. Would recommend them to my friends.
I was extremely happy about my service I got daily updates that helped put my worries at ease and the customer service was so nice I am very glad we came her ????
Mr David customer service is good
The staff at Collision Max in Pennsauken NJ was exceptional. Don called me almost daily to keep me updated on the progress of the repairs to my vehicle. He was very supportive and accommodating to my needs to care for my ailing mother. I think he deserves special recognition.The other staff was also polite and helpful. I would recommend this facility to anyone needing body work.
Vehicle Make : Volkswagen
Appreciate the updates and quick repair time
Dough was absolutely wonderful and very happy with his customer service definitely is recommended.
Great job. So happy to get my car back mice and pretty!!
The people I met from the office were all very kind and explained everything.
Completely satisfied through the whole process.
Joon made me feel at ease and comfortable with the repairs being done to my vehicle! I would recommend anyone to him and collision max in Pennsauken!
Consistent, kept me informed, did a awesome job on my car, great customer service just such a great experience! Thank you !
From the moment I arrived till I drove my beautiful repaired car away, my experience was excellent at every level.
Work nicely done and finished on time.
Thank you for a great job well done. From the moment I walked in until I picked up my truck. It is clear that there is a dedication to quality and service.
Love how I was kept up to date with how the process of my vehicle was going, I never had to make a call. Good job and thank you for your service.
Vehicle Make : Volkswagen
Appreciated consistent updates.
Great repairs. Done rite.the first time
Everything about CollisionMax was superb. David kept in daily contact with me. I knew what was happening with my car every step of the way. When I got my car back, it looked magnificent. I really could not be happier with my experience at CollisionMax. Thank you!
The team, which I nicknamed the A-Team were phenomenal from the moment I walked in the door. I was kept informed throughout the entire process.
First impression upon entering was that your company cares about their customers. The receptionist clearly explained policy and made me feel at ease leaving my vehicle in your care. I was frustrated because the damage to my car was caused by a hit and run while my vehicle was parked on a street. I was unsure of how the insurance would work, if I could get a rental car to get to and from work and most importantly, quality of work.
The Geico agent explained everything using clear terms and I was relieved that everything could be taken care of at Collision Max. I met with the team who reviewed my car's damage and Joon diligently marked all damage and answered all questions. His customer service was excellent. The Enterprise agent provided me with a luxurious rental car and explained the rental policy clearly. He had excellent customer service as well as great professionalism.
The repairs did not take long at all. I was sent a text each day letting me know how the repair process was going. When I received the text that indicated that my car was done, I spoke with Joon and he provided me with detailed information about my repairs and you can really tell that he has a lot of knowledge regarding vehicle repair and truly cares about the customer. When I picked up my car, Joon was there and he was very helpful in taking payment, and finalizing the paperwork, explaining all items politely and assuringly allowing me to get back into my vehicle with a smile on my face.
Thank you very much for your dedicated service. I will surely refer your company to those who need repair. Have a great weekend.
Very friendly, helpful and professional staff. They all went above and beyond to help me and fix my car. Great staff, great service and I would highly recommend this location to family, friends and colleagues. Thank you!
Great experience from drop off - car rental and job was completed quickly. Everyone was helpful and courteous. Couldn't have asked for more.
Vehicle Make : Mitsubishi
I think yall did a excellent job too my car. It looks great and I give yall 5 thumbs up. An i give a big thanks!!
You guys were awesone and quick. Thank you.
Everyone was friendly, informative, and efficient
The process was easy and seamless. I was updated
Twice daily by text and a call. My car looks great!
This was probably the first time
I ever enjoyed bringing my car in to be fixed.
If need be, I would return here for future work.
The staff were all very friendly and helpful, and I was frequently updated on the repair progress.
Yes, I was completely satisfied with my car repair from beginning to end. All of the staff were extremely polite and professional. They explained every part of the process and provided constant updates. While I hope that I will not have to utilize your service again, I would not hesitate to use your company given my experience. Thank you!
It was excellent service. Everyone was extremely helpful and my car looks fantastic. My only thought is maybe you should only text during business hours. Thanks again for the great service.
David was very courteous and professional which allowed quick and easy drop off and p/u
Very easy check in. Very courteous. Kept me informed every day on progress, rental was easy. Pickup was easy and car is beautiful. Thank you.
I forgot to say that June was very helpful
Informative and cooperative throughout entire process.
It really gave me piece of mind to have consistent updates on my car. Thank You!
Superior customer service
Although I believe that Abraham did an exceptional job of repairing my vehicle, when I originally received my quote, I was told that a screw in my front passenger side tire would be removed and a plug inserted. However, the screw was not removed and I had to do it myself. Although I fully understand that removing the screw was not the responsibility of Abra I considered the gesture as service that I was expected to receive upon receiving my vehicle.
Thanks for a job well done
The entire process was outstanding. They were very informative and always kept me updated with the process of my car.
Fast service, repaired very well and was very satisfied with everything.
The repairs were made in a professional and expeditious manner.
Vehicle Make : Volkswagen
Great place with awesome people and very professional service.
I would definitely recommend this place.
Thanks Justin & Dave
They did a great job fixing my car
Very nice staff. I was kept updated day by day about my vehicle by texts/phone calls. I was very pleased by Chris's workmanship.
The process was fast and painless.
Awesome job just the rent a car service was crap
I appreciate the prompt and professional service.
Very good at keeping me informed, I felt well taken care of and the car looks better than new! Thank you
Chris did a great job. I am very satisfied.
Someone from "corporate" already called me and I told her my story. Please do not call.
Thank you for the text messages, finishing ahead of schedule, the ride home from CollisionMax, and delivering a clean car to our home.
We would like to say thank you to the Collision Max team and we Appreciate the service they provide for us. We are always satisfied with the work that they provide to us. Never had a bad experience with them. That's why we keep coming back to them. Thank for keeping up the good work.
Well done. Can be recommended to future customers.
Vehicle Make : Volkswagen
Very professional and timely on the repair. Excellent customer service by all team members
Keith, Frank & Nikko were extremely helpful! Definitely would rate them 5 stars and refer people to them.
The job was done right. That's what matters the most.
Great coordination between GIECO and CollisionMax. Dealing with professionals from start to finish. Hopefully we will not be back anytime soon. Will definitely keep you guys in mind if we ever do need your services again in the very distant future. Thank you.
Very friendly atmosphere . I felt I knew everyone for long time. I will recommend anyone. I will give you 5 stars. Good job everyone.
Beautiful work, courteous staff, very pleased
You guys are some really good people who just can't seem to get the job done correctly. All I needed was the rear gate fixed. What I ended up with was a car without power locks or sliding doors (fixed), rear back up sensor which was related to the accident(not fixed), no power to the DVD players (not fixed) and missing SEL letters on the rear gate (never put on). There's no way I'm bringing my car back. Just a **** experience overall. Thanks for the survey.
Super friendly staff! Very fast turn over! Thanks so much!
Spectacular service from the moment I walked in the door??
Thanks to Frank, Ashley and all involvedat Geico, Collision max and Enterprise. Very Professional, courteous a friendly service from top to bottom. I wish every company I have to deal with, and I deal with a lot, was as efficiently run as your outfit. Impressive!
Audubon , NJ
I like the job done and it did not took that long too
Vehicle Make : Volkswagen
We were so satisfied we sold the vechile.