Aside from the very good job done on my car, I was very impressed with the friendly and very professional attitude from all the staff . I especially liked Claudia and Michelle they went above and beyond the call of duty to make sure I was completely satisfied with the work done. Thank you it's refreshing to d al with people like you.
Sally F. de Herrera, Administrator
Thank you for the wonderful customer service and keeping me informed on the progress of the repairs! In a scale from 1 to 10 I rate the service a 10 being the best! A shoutout to Chris Coombs for the communities!!!!!
Claudia is terrific! She took great care of me.
My overall experience was great and i would definitely recommend caliber to my friends. Service was great. Thanks again Claudia
professional, considerate. dependable, Iwpuld recommend Caliber to anyone
Professional staff, love the text updates and phone calls. Excellent auto body repairs. I would recommend this auto body shop.
Great job! and nice friendly staff
Your office is very friendly and you guys do an excellent job on repairing cars I will always recommend you guys
Everyone was extremely helpful on answering any questions or concerns I had. It is time consuming but they keep you updated throughout the process and was something I really liked. The repair is fantastic it looks like a different car!
I was updated daily once my vehicle was in for repairs. All workers that I dealt with were very professional and took time to answer any questions or concerns I had about the repair. They not only repaired my vehicle very fast but it was repaired right and looks like it was never in an accident. They also went above and beyond and cleaned not only the outside of the car but the inside as well. They also buffed out my headlights which was very nice of them and had been bothering me for a long time. Overall I am very satisfied with caliber collision and not only would I recommend them I will recommend them to anyone.
I appreciate the excellent staff and customer service that I received with everyone I encountered there.
Always great customer service with great quality work. Not saying we enjoy damaged vechiles but we will always come back to have our vehicles repaired.
Very profesionl staff thank you.
Love how the new bumper's paint job matches up. Also, super friendly folks and service.
My overall concerns were related to the time of completion. I was in regular contact with Chris and he gave me regular updates. However, the process still took much longer than anticipated. I dropped the car off on December 27th & picked it up on February 3rd. Some of this was due to repairs (due to damage from the accident), but some was related to delays in getting necessary parts to complete the job. I was happy with the service and communication I received from Chris, but overall experience was still frustrating.
Great service as well as great customer service and updates
Yes! Loved how Chris kept us informed the whole time! Great customer service! Going above and beyond is something you don't see anymore and Chris and Caliber Collision did that! Thank you!
Chris treated my car as if it was his own. It was very well taken care of and he informed me throughout the entire repair process.
Thank you , for a great job the you do
Ian was so great to work with. He always kept me updated and gave superior service through the duration of my repairs. He really gives excellent service and I'm glad he was the one who picked up the phone when I called for the first time.
My trunk does not shut unless you slam it shut.
Thank You for the efficient job that Caliber did.
Claudia thanks for keeping me informed on everything you guys were going with my truck. Don't know who did the work but job well done. If I didn't know better I wouldn't have a clue it was in an accident. Thanks again to everyone involved. Great job.
Everyone was friendly and courteous. They kept me informed of changes in the estimate.
Amazing staff!! Will definitely recommend this place!
Felt very welcomed by the staff!! Very nice people
Very pleased with the whole process. Being kept up to date on the process made it easy. Thank you, if needed we will be coming back to Caliber.
Everything was looking good was happy with the outcome until I got home . The spoiler that is attached to back bumper was not glued properly , glue was showing . So now I have to waste my time and gas to take car back . Hope that it can be fixed while I wait and to be compensated for my time and gas .
Claudia was very informative with constant texts and voice messages. The whole team, in general, were very hospitable and professional. I thank you guys and God bless.
Fast easy process very professional
It was nice that they went beyond fixing the damages to even giving my car a nice wash.
All the items in my trunk were removed and missing. I expect to get them back. Right front door that was repaired has a sticky point. Left front running light not working.
From my previous experience, I expect Caliber to take care of these issues.
Superior workmanship with friendly and helpful personnel. Everyone was knowledgeable in the claim process and my claim was processed effortlessly in a speedy matter. What else can you ask for! And the facility itself was clean and inviting. Highly recommend!
Nice friendly staff and quick service
Timely work, affordable, and professional staff.
There are two big chips in the paint. One is on the edge of the trunk and the second is on the pillar running along the rear window. The car is covered in overspray causing the paint to be rough. There is a heavier section of overspray on my hood that needs to be buffed out. Lastly, there is a large droplet of paint that dried on the trunk. The section that was repaired looks nice, however, the attention to detail and care for my car is less than impressive. I will be taking my car in tomorrow to have them fix it.
Sterling was awesome to work with.
Chris did an excellent job in keeping me updated about my vehicle. I was very happy with the repairs that were done. My vehicle was completed in a timely manner and the staff was super friendly and professional.
Chris was very good at making sure my car got done quickly an looks great.
Chris is a true professional. He gave me a very accurate and well informed estimate and he supervised the successful completion of the repairs.
Thank you for updates and very courteous service.
The car looks great -the employees are very respectful -Thank you
There was a delay in updating progress.
Was texted on November 23 that it would be
Complete on November 25. Hadn't heard
Anything since then and decided to call on December
1. It was done so there was no communication for
Over 8 days
The customer care and service I received was highly commendable! The team took excellent care of me and my car. They listened to all of my concerns and answered all of my questions. My car looked better than I expected. Needless to say, I was extremely pleased and highly satisfied with the service and treatment I received.
Damage doesn't look like it was even there
Always doing a great Job!
Chris was very helpful. He sent up dates constantly.
He explained how my car was repaired!
Thanks for making my car look brand new
Service was great????
My car got done before time estimated ????
Car looks great
Thank you for all the updates along the way! Only thing that stood out were all my XM station button were changed
Ramsey did an excellent job at keeping me updated and returning my car to me on time. Also all front desk staff were always friendly and accommodating.
All I have to say it was then most unsatisfactio experience I've ever hade.I'm not a game to be played in that way it was really stressfu v,inconvenient & lots of my time lost
I was very pleased with all of the customer service I experienced. Everyone was very very nice. My service adviser Sterling was amazing and my car came out way better than I ever expected and looked like nothing ever happened to it. Thank you all very much!!
Everyone was very nice and helpful. Also, they were veryprofessional
Ramzey took care of my car and made sure it was treated his like one of his cars.
Great customer service at Caliber Collision. Sterling, Monique and Ian were very nice!
Great service, informed staff and caring attitudes!
Excellent customer service throughout the process.
Sterling was very helpful and professional. Would tell anyone needing collision repair to go see this group
Very nice people work at Caliber. Appreciate the updates.
Sterling did a really good job about following up and following through . He was very professional in manners , dress code , and speech . He walked out and showed my car before I left . The lifetime gaurantee is unbelievable .
professional and timely. One small thing, your outside signage is lacking. The company name is on more than one building and I initially went to the wrong one. The door I was directed to had no sign indicating it was the right one and I wasn't sure till I opened it and saw the counter. Every thing was done to my complete satisfaction.
My advisor Merret was very helpful and caring. I appreciate him calling and updating about my car.
Looks Great, like nothing ever happened.
I was updated on the repairs weekly. Great customer service. Would recommend to my friends.
2 days past original estimate I was sent a text the A.M. of 10/21 saying on schedule to only to be called & told need more time your text system is pointless. I pick it up today with the fuel light on. SERIOUSLY! My concerns about running out of gas and ruining my fuel line minimized. I was offended when I was offered gas reimbursement. Who works on a car tests drives it sees the gas gage has turned on continues to drive the car makes over 2000.00 in repairs and leaves a car on solid empty? Also I was told head lamp would be replaced but instead scratches were buffed out. If I were male would you have given me this explanation? I am a reasonable person, worked most of my career as a SVP in a retail services but I left your company less than satisfied.
Excellent service. Very professional employees and the coffe was great as well!
Excellent job! Great customer service, Chris was absolutely wonderful. Thank you Chris, thank you Caliber collision!
Great customer service & I loved receiving the text updates!
Chris McComb: Very professional, friendly and reliable with regular updates on status of my vehicle
Also front desk guy; not sure of name, maybe Ryan? Don't recall but also very personable and professional
I was very pleased with the finished repair as well as the extra customer service that Chris provided. Thanks.
Great job. Awesome customer service.
Everyone involved in completing the repairs were courteous and helpful. I was given several email updates of the progress of the repairs which was wonderful so I was not wondering what was happening and how long it was taking. My car was actually finished ahead of the scheduled date.
David was excellent. He made sure that I was completely satisfied with my repairs today. Great customer service.
Thanks to David.
Vehicle Make : Volkswagen
100 percent professional business, every person I dealt with was courteous, will recommend this business to everyone
Everyone was very helpful! The repairs were done on time and to perfection. Thank you!
It wasn't the cleanest/smoothest most proffecional work I've had done on vehicles so far
Great job. I couldn't believe my car got hit once.
Took a little longer than was initially stated, but otherwise ok.
Superb service! If you want a job done right get it done here.
Caliber staff (I worked with Fred Guerrero) was responsive to my concerns; they were able to accommodate my schedule and changes; work appears to be of high quality; they kept me apprised of the work and advised me of delays due to lack of parts. Positive experience overall.
I am so thankful for the way I was treated at Caliber Collision. The staff there is amazing and so available. Thank you to Michelle Vasquez for going above and beyond to make me feel secure and being so patient with my insurance and all of my phone calls and questions. Thank Caliber Collision!
People were great. Friendly good experience!! Keep up the good work..,
Caliber collision did a great job on our car. We had a few minor issues in the beginning but all ended well. Thank you!
David La Fuente did a great job.
Molding in front of back tire left side still had scratch on it Paul said the molding had been discontinued they are searching for replacement would like it repaired no longer than 30 days also mountaineer both doors and on the back door had
Residue like toilet substance but when asked they washed it off
David Lafuente did a fantastic job, best service I've had in a long time. Thanks
Vehicle Make : Volkswagen
Great communication and follow up
Car looks great. Easy drop off and pick up,
This was the second time we were at caliber in two months....love that you keep us updated on the process and you always finish before your promised date...thanks caliber
Caliber did an excellent job in repairing my vehicle. The detail is spot on. The job looks great. Good as new.
Everyone was extremely nice from start to finish. Freddy answered all my questions. This location is extremely helpful and professional.
Thank you so much! Customer service was awesome and the communication made things run smoothly!
Everything was done in a timely manner with friendly service
Aside from the fact that they were totally accommodating and my car now looks picture perfect, I mostly appreciated the texts along the way to soothe my feathers when wondering just how they were doing on my car. Thank you so much!
Everyone was very professional and did everything on time just like they said they would very pleased with my.experience would recommend to friends
Great follow up and communication
Chris was great to work with
Nice job. It looks great.
Excellent customer service and quality workmanship! Great experience at Caliber and will definitely use them in the future if needed. Fred was very thorough and friendly, making this a pleasant experience all around. Thank you!!
My experience was smooth from drop off to pick up. Every employee was courteous and professional. My car looked brand new when I picked it up and I couldn't be happier with the work.
Very flexible with appointment and professional with repairs...nothing hidden....thank you...mike
For this being a first time experience, the staff and person handling my claim were very professional and had great customer service..Wes, really helped me feel at confident in my car repair overall 5 star..
Thank you for your service.
I was told it was done but it wasn't. Not all the parts were there to finish it. The doors don't line up at the bottom. The repair bill came in more then the estimate and the front bumper was damaged in the shop. So no I'm not satisfied with my overall experience or the work done. I 'm driving my truck but still waiting for parts.
Great staff, great workmanship, & quick repairs. I will only go to Caliber Collision for my repair needs????
I was referred to Paul to oversee my car repair. He is the consummate professional, on task with every detail and he got my car back to me one day early. The work was superb and I received a discount because Caliber Collision was the choice of The Hartford. Great work all the way around. Thanks!
Very organized and the customer service was excellent
The service, communication and quality of work was awesome. A big thanks to Brandon and Paul. They were so professional proving quality service. I will use Caliber Collision as my first choice and have already recommended Caliber to a friend.
Wonderful and helpful front counter staff! Brandon was great as was the nice lady!
Antwon was the person who helped from the beginning and was very professional we would defenitly use your place again
The repair from the crash was fine. I had pointed out another,older dent in the front fender that needed to be fixed. This was not done. It was not directly related to the crash being repaired. Too bad.
The whole experience with Calliber Collision was outstanding!! Over the top customer service, and not to mention my car looks like brand new!! David Lafuente was absolutely amazing...top notch customer service, an absolute asset to your company. It's almost unbelievable that I actually had a great time while getting my car repaired!! Everyone I came into contact with at Caliber, gave 5 star service!! THANK YOU from the bottom of my heart!
David LaFuente was very helpful and genuine. Customer focused. Went above and beyond to have my vehicle ready. He even had some other minor dings and fogged headlamps fixed. Exceptional customer service. I will bring all my vehicles to your facility because of him
All staff were friendly and courteous. I would recommend my friends use your facility.
Service was great and they kept me updated on my car progress!
Staff is always courteous and helpful. They really want to ensure your car is done right the first time
Im very satisfied job well done and great service thank you for all your help to get me back to rhythm of life I'm happy to have my car back and also for taking good care of my car.
Good job, done by good people.
Professional. Good customer service
great job, no complaints, within timeline of three days. Thank you.
I liked the text updates that were provided to me. The job was also completed before the estimated time.
It took a little longer than expected but we are happy with the results. Good work takes a bit longer. Thank you.
I am very satisfied with Anton who very patient, helpful and thorough. He has a great smile as well! The repair looks great-like new again! It was also fast. The receptionist was also very helpful and agreeable. She called Enterprize for me, offered me coffee etc. My car was also washed inside and out-hadn't washed it since the accident. Overall a great experience
Job well done. Quick and was kept updated on status.
Communication of the status of my car was poor. Due date came and went and no contact from Caliber. Waited two before I was able to talk to a person about my car. Work done on my car was excellent.
I went to pick up my vehicle on Friday 2/19/16 from Caliber Collision in Fresno about 5:15pm because I get off work at 5. The repair was done to the front bumper and grill plus the replacement of a motor mount. When I got to the shop I was told Sterling (who's been the one helping me) had to leave early. So that someone else would walk me out to my car. I was walked out to my car by another employee who's name I believe is David. We walked out to where my car was parked and he showed me the front bumper and grille which I told him looked good now. Mind you we didn't walk around the car since the repair was done to only the front of the car. When I pulled up to my driveway at home I had to walk around my car to get to my house door and noticed a huge scratch on my car. It is on the passenger side above the back passenger tire. I was beyond upset and quickly called the shop's phone number at 6:07pm and got answered by the after hours staff. I told him the issue and told him I wanted him to make note that I do not want to speak/deal with anybody but the manager because I am so upset. I just wanted my car to be back to normal and be over with this. Now I have to AGAIN ask for time off from my job to go drop it off for the third time. This is absolutely ridiculous!
This has been the best experience I ever had with collision repair and customer service! I really appreciate how Antwon was able to follow up with every change that was happening with my car and made me feel that my car was in good hands! I will definitely recommend your company to anyone that needs repairs! Thank you again for such a great experience especially the timing of having my car ready in a timely manner!
Good service and the staff are friendly.
Friendly staff. Kept me updated.
Excellent customer service.
Looks great very satisfied,thanks again
Repair completed on a timely manner. Shuttle service was nice, Mr. Phil vry kind.
Very friendly Antwan was very helpful all your employees were very professional Michelle at the front desk was very helpful
My experience there was amazing. Freddie is who I worked with and he was amazing. He was super polite and very responsive. He returned every phone call in a timkey manor and went above and beyond giving customer satisfaction.
Services was great. Thanks.
I was told a date the vehicle would be ready and kept getting updates up until the day before the promised date and then the updates stopped. I had to keep calling to find out if the car would be ready and kept getting told it would be a certain date but that would change. I feel the updates should have kept coming especially if the promised date was missed.
Very easy to deal with the staff
loved the feed back during the process kept me updated
I would give five stars to Freddy.
Staff very competent. Vehicle was fixed in 2 1/2 days. Excellent work on the daMage.
I knew they would do a job. I will return if my vehicle if something ever happens again.
Great service. Will recommend.
I was very well informed the whole time my car was in the shop. I believe I was updated on the progress at least 3 times a week. I knew what was going on and when to expect my car back. Great job to the Caliber team on Auto Center Drive in Fresno!
The work was well done and fast. Thanks
When I entered your established I was very confused as to what the process would be. I was helped out by a very nice and knowledgeable individual. His name was Sergio. This associate is in my opinion an asset to your company. He put me mind at Ease. You guys always kept me informed on the process an how things were going. I told Hartford to give you guys a #10 Being the highest. Thanks once again and a Special Thanks To Sergio.
Very pleased with the customer service.
Staff was very helpful . They worked hard to fix my truck ! Thanks all !!
Clearly care is given to detail.
I appreciate the service even when they could not find the problem. I like what I was told that you will stand by your work. If I find someone who can fix the problem, you will pay for the fix.
Very satisfied with the overall experience
I'll hav to get back to u. Haven't had a chance to look into overall
Communication is a priority in circumstances such as mine. So thank you for your regular updates and reports on the status of my car! Your staff was exemplary. Happy holidays and thank you again. You can be sure I will always recommend your organization to anyone who may be in the position I was put in because of unfortunate and unexpected circumstances.
So far so good, just got my car back. That is all I have to say for today.
Excellent customer service great job and on time. Thank you
Very good service. Courteous helpful thanks
Thank you. The customer service I received was the best. My car looks beautiful. Thank you again. Therese T
Very appreciative of the service provided, Sergio was very good at keeping me informed of progress.
Sterling is awesome.
Id like to start off by saying everyone I spoke with was very nice and professional. But the work done to my car was not the best. My bumperstill had obvious scratches on it and one corner of the bumper was super flimsy... Like not connected to my car. Also, once those issues were addressed and fixed, I got in my car to leave and my passenger side seat was moved all the way back. I went to move it forward so I could get my kids car seats in the back and it is stuck! No one could move it. When it was dropped off, it was in working condition. In fact, I had to move the seat all the way forward to order to fit my detached bumper inside my car. After speaking with the nice gentlemen, Anton ? , I was able to leave my car to have that fixed... But since that wasn't a part of the collision, I'm now stressed about having to pay for that, even though it was in perfect working condition when it was dropped off. I just feel like the work was sloppy and people were careless in my car.
I had to go back and forth to make sure caliber would pay for my rental, that they preauthorized and had me in due to a lack of repair from the original time hey had my car. We're disappointed in the quality of work as well.
Receptionist are great, and very knowledgeable on what they are doing. There was great communication from the repair shop keeping me updated on progress. And to top it off, repairs were completed 3 days ahead of schedule. Getting me back on the road with my car faster :). Overall I was very satisfied. Thank you all.
Appreciate all the work all of you put into restoring my car back to the way its suppose to be I also appreciate all the updates you sent us on the progress.thank you so much. Brenda B
Thank you for keeping me posted with the repairs to my SUV. The texting was a definite plus and the repairs were amazing. Thank you and have a Blessed Thanksgiving... God Bless...
It was fast. I was kept up to date on what was going on with the car and the staff was super friendly!
We are very satisfied with the job your guys did. We were promised our vehicle in 5 days,and received it back in 4. Thank you again for everything.
Thank you for taking care of our Nissan Pathfinder and for a job well done. It's nice to know that we are kept informed via text about the repair. It makes us feel important as much as our Pathfinder.
The staff made me feel very comfortable. I was able to ask any question without feeling uncomfortable. Antwon Briscoe and David La Fuente were both amazing! They both deserve recognition for their outstanding customer service! I must also add that the technicians did an amazing job. Overall I am highly satisfied with everything and everyone I would definitely recommend Caliber Collision! I knew right from the start that I chose the right place to have the job done. Thank you for being amazing and making the process go by smoothly and fast.
Overall experience was good, but could improve communication.
Excellent staff and customer service. Thank you : )
I like the communication. That made the experience much better by knowing what was going on and the prompt attention to getting my car fixed.
We are completely satisfied with the out come of our truck you guys are awesome. Chris was absolutely awesome he kept us update on everything and made our experience with Caliber absolutely great. Thank you for everything. Dario
They did an awesome job! It looked better than I imagined!! It literally looks like a brand new car....can't say thank you enough! Very greatful and appreciate the great service and repair.
I was well taken care off.
Great work! Professional staff.
Perfect and very professional and fast
The truck was not to my husband's satisfaction. He said it was not completed. He found a new dent in the right front fender, that was not there when it was brought in. The repair on the door, was NOT to his satisfaction, very poorly done. He is not happy.
Our claim adviser Chris was the best he helped us through this tuff time he kept us updated I felt like I never needed worry about anything. He also went above and beyond thanks Caliber
Our rep went above and beyond normal customer service. Thank so much Sterling.
I had the best customer service here. I was so impressed and so happy! The employees are very helpful and you can tell that they really care about their customers and their costumer's satisfaction.