Thank you for much for excellent customer service.!!! Gabe rocks with excellent communication and service!
Service is not king at the regency location!!!!!
It was a great experience. Thank you.
Great customer service, pleasant experience, thanks
Gabe was great! I apprecited the extra time in rental
Prompt, pleasant,professional,and pleasant. Sherwood C
Thanks for the great work and I really appreciate Service worker Gabe, He really kept me up to date with my car
All people in this please are very kind and professional. I am very satisfied with the job they did.
Really professional environment. I was really impressed with the amount of communication I received through out the repair process of my vehicle so the worries and stress of following up were not necessary. The estimate I was provided came up to be the exact amount that I was charged at the end of the repairs and additional or nasty surprises were no added which in today environment it is a very rare and welcome event. Thanks again Service King for a job well done.
This business is very well organized! I was impressed at the level of professionalism!
Outstanding service, highly recommended.
Gabe was our consultant and he was awesome he was very informative and kept us up to date in detail with the repair. We were very happy with the customer service and would come back again if we need repair to one of our vehicles. I will recommend to friends for any repairs. Thank you
Very professional and fast. My car looked as good as new when I picked it up. Very friendly staff and even though I chose this place because someone hit my car and their insurance covered it, I would go back in a heartbeat on my own. Thanks again
Communication was HORRIBLE! My parents have taken their car to Service King, they were extremely happy. A month later my Husband has a wreck and we took his car there by their recommendation. I got into my wreck and I specifically asked my insurance company for Service King. My Husband and I were so frustrated this time. My parents couldn't believe the service I received this time. I was not as upset that it took TWO weeks longer to repair than the second estimate date. I was upset that I had only ONE pre-phone call about the extension of my estimated due date. I was the one calling on my next due date asked for updates after ****:30pm and 3:00pm and still getting pushed off or no answer. I understand unexpected things happen, but it's important to keep your customer informed! Friday before Easter (I needed my car to go out of town) my car was supposed to be ready... third due date. At 4:55 no word from Service King! I called twice! No return phone call. I finally reached a nice random person who updated me. Monday came, not ready, Tuesday, I had to call for an update! Not ready again! Wednesday I finally get a phone call from Service King... not ready again. I finally got my car back today. Customer Service is the best Service you can give a customer. You failed this time! I'm happy with my end result of my car, but dissatisfied with my customer service communication!
Tina did a great job and always kept me updated on the progress of the repair! My truck looks great - just like it was before the accident!
I appreciate the courtesy and professionalism from Gabe and the other people I interacted with.
Gabe, you are my hero for providing such excellent and comprehensive service. Knowing that you and Service King are there, I'll never again worry about needing a repair service.
Excellent experience Dianne Vanzant was amazing. Thank you! If ever I need repair again I will surely be back.
It took longer than I expected to fix the car.. I was called on a Friday evening at 4:30 and told my car was ready but you close at 5 p.m. I live 45 minutes away. I had an appointment on Saturday morning when you were open and could not make it at the time you were open. So I could not get my car until Monday.
Gabe was very nice and explained everything thoroughly!
I need to return the Chrysler. The gps was reset and one of the battery charge stations isn't working anymore. Other than that I will reach out to Ms Tina for an update. We are completely happy with everything else.
The work was very nice and detailed before I picked it up
Completely satisfied from start to finish!!
I was kept in contact with throughout the entire repair and it was completed ahead of schedule! Thank you!
The service was amazing and the work on my car was perfect! Thank you for making the whole experience so great! I would definitely recommend Service King to anyone!
Dianne did an excellent job from beginning to end. Quality service and quality repair!
Service King did a wonderful job and I will recommend them to anyone else who needs car care. They told me it would take a week to get my car back; it took 2 days! Thank you so much!
Customer service and speed with which repairs were completed were excellent
They were so awesome! Start to finish. Tina was amazing to work with.
Repairs were not completed as promised and the car could have been cleaned a little bit better upon completion... it appeared to be half-done in my opinion. Tina Gross, however, was Great!
They made the repair process so easy!!
Yes because of one reason they reuse micro scripts that was on this side window and another reason I see a spot by the back door what a mess and on my front chrome panel somebody put it on fan put glue right now but she said that nobody didn't touch it. I am not happy all. I can be reached at ****-****-xxxx for any open discussion.thank you.
Friendly front office, covered / explained process. Excellent workmanship, car finished 2 days ahead of schedule.
My car looks great !!!!!!!
It took a long time, but I was kept up-to-date with the repairs. Also, I was kept up-to-date and reasonably informed about how long it would take. So, all in all, I am satisfied and happy
Diane is awesome! She is my original contact. But I must say I spoke with Audrey, and Tina as well. Both amazing. My Jeep looked brand new! I'm completely satisfied and will definitely refer anyone who needs car repair! Thanks to all the staff who helped! I know this was a team effort!!! ***Happy Customer***
I appreciate all of the contact and honesty throughout the repair process. It's refreshing to deal with a company that truly cares for its clients.
I really appreciated the frequent phone calls and texts while my car was being repaired. Also I am very pleased with the excellent work done on the car! It looks brand-new. Thank you so much for the service you did for me. I would recommend Service King to anyone!
Very friendly and helpful.
Ready sooner than I expected and Tabitha was very professional! They kept me updated on the status and were very accommodating! Would definitely use again!
Ms.Tina Gross was very helpful and thorough through out the entire service.
This was my first time having to repair my car due to an accident and it was such a surprisingly wonderful experience. Every member of the staff was very helpful and friendly. Hot coffee, and personable conversation really turned a potentially overwhelming experience I to a very pleasant one. Wish more places had people like this one does.
Very good customer service and i'm very happy with my repairs so far.
Although I did not get any phone calls to update me about my car by a licensed person, I did get almost daily text messages about it and that was somewhat reassuring.
Excellent people. Excellent service.would definitely recommend. Service manager very helpful and friendly
Tina was great to work with! She communicated with me every day and kept me in the loop with everything that was going on with my repair. My car looks great!
The detail job was fantastic as well. Thank you guys!
The was well done, completed on schedule, and good communication.
Incredible service from Amanda Newberry and team from start to finish. Highly recommend to others.
Amy was great, an angel getting my daughter's car back to us in time to leave on a trip out of state for Christmas!
Tabitha and Steve was very helper and kind. As was Audrey.
Everything was done above and beyond. Tabatha was extremely helpful and kept me up-to-date with everything that was going on with the repair. I can't recommend service king or Tabatha enough!
Very accommodating,fast and professional.
Tabatha did a great job of keeping me updated of what was going on with my truck. She went above and beyond to answer any questions I had and addressing my concerns. Thanks again!
Great people and service. Thank you.
I had previous experience with this center before and the customer service from the receptionist to the mechanics were committed to giving only the best service and completely stress free on both visits. It's why I chose to come back. Thanks to all for a job well done!!!
Thank you for a great job. It was completed in the time frame it was promised. I am very pleased. I will recommend you to everyone I know.
I was very happy with the service. Tabitha was an awesome service advisor
Very professional staff, awesome job done on my wife's car!
The State Farm person working at service king did not communicate with me regarding all that had been discussed when I dropped off my car. They told me they would get my car over to Honda for a recall on the transmission. When they notified me that my car was ready and I asked about getting my car to Honda the woman I spoke to gave me a lot of attitude over the phone and said they were only obligated to do the repairsand they didn't have time for that. This is the second time my car has been in this shop and both times a lack of communication between the State Farm Rep and the people who actually do the work at service king caused me to be disappointed to find that what had been promised was not completed. WTF is wrong with these rude and inconsiderate people. I should have taken my car to Coggins to have the work done because I know they would have taken care of the recall on the transmission and I wouldn't have to deal with some incompetent State Farm idiot.
Great job and Mike was a big help onbmaking the work on my car was done right. He kept me IP to date on everything. Great job Mike
Amanda did a fantastic job and was wonderful to deal with. She was very helpful and kept me informed during the whole process. I was very thankful for her help!!!
Tabatha & the rest of the Service King team are awesome
Who ever was my service person was not very informative abut keeping me posted during my vehicles stay with you.
I like the fact that you all were able to accommodate us in a timely manner. I also liked the constant feedback, Service King has earned my trust and my business. Thanks!!!
You kept me well informed and the repair looks great
They did an amazing job. The repair time was reasonable and customer service was A+.
Everyone was very nice, knowledgeable and efficient. I appreciate your help. Michael took care of everything and kept me informed. Thanks
Harry did a fantastic job.
Everyone at Service King went above and beyond to repair my car. I could not be more pleased with the service and quality of the repair! A special thanks to Anthony who met me after hours when I picked up the car. Thank you all so very much!
Awesome service and pleasure doing business with you.
Very friendly, professional staff& work is outstanding.
This was the best car repair service I've ever received after a very scary first accident , Summer Bereick was always just a phone call away ! Thanks Service King !
Outstanding service- soup to nuts! All staff kind and thorough in their area of expertise. Car came home in great condition! I had asked if you came across a front side floor mat if I could have it. I was cleaning mine and it dropped in the dumpster! I can pick it up. Thank you. Suzanne R
Great folks. Summer was very helpful & responsive, and the office staff was very welcoming.
Still needs a part we have to go back . The time was pushed back three times and had to rent a car both times!
My car was not completely finished. Front bumper had not been aligned
No follow up call needed. Painted the repaired bumper cover the wrong color and didn't know it until I looked at. Pretty absurd not to use the right paint.
Thank you for good job. :))
Nike realy keep me up to date .i real appreciate that thank you Lisa D
I love the text communication! Service King was a great and easy company to work with
Bobby was awesome right off the bat. Me being a 20 year old girl I was skeptical of going alone because I didn't want someone to rip me off since I truly don't know anything about cars. Bobby was very thorough when giving me an estimate, touched and pushed parts on my car to make sure he wrote everything down and showed me pictures of everything so I understood what he was talking about and what he was seeing. My car was estimated to take 8 days and it was done in 4! Awesome experience at Service King on Atlantic Blvd.
good customer service, keep me updated set by step..
There is still a mark on my rear bumper that will now require a return trip, and your location is not exactly convenient.
I still don't have my car back. The radio speakers weren'tworking so it is now at the dealership.
I really appreciated the excellent customer service.
Tabitha did an excellent job for us, as well as Bobby.
Really like the text message feature that kept me updated and staff was nice
Tabitha was a pleasure to work with. My car looks great!
I picked up the vehicle today, second pick up because the fuel door would not open and the exhaust/muffler on left side was hanging lower than right. When I picked up today, those things had been rectified and vehicle was clean but upon further inspection there are still a few items. I have taken photos, areas surrounding the back glass. It was removed and replaced, trim is loose and paint scraped. I also had some prior damage, minor, on the rear bumper. No one ever asked if I would like this repaired at my cost because the bumper had to be removed and fully painted. They just painted over it. You all are a collision center and would have thought you would face wanted the added business as well as making the vehicle "like new".
Excellent and prompt service. Katie was there for us to pick up the car on Saturday.
We recommend Service King (aptly named) without reservation.
Wife's car. Engine compartment was not cleaned. Hood was not aligned correctly.
Summer had these issues corrected. Wife was not happy with the grease on door panels and steering wheel.
Workmanship was very good, paint work , etc. We were very impressed with Summer. We never called for a status update. We had daily updates.
She is a valuable asset to your company.
Jack and Karen McCurry
Work was excellent, but I believe the price was high.
David Atteberry at the Atlantic Blvd location was my service estimator and advisor. He was very forthcoming with the progress of the repair and the whole experience was seamless. Thank you for such a great job in a timely manner.
I appreciate the great service you guys are providing to the people. I was really satisfied with the service I received from that guy that was taking care of my car. I'm talking about Mr Allan.
Keep up the good service and thanks again.
A few problems. My key was broken. etc. Call me ****-****-xxxx.
The staff was delightful to work with and communicate with. They performed their job on time and the results were excellent. I would recommend them to my friends and family.
David was wonderful to work with. The entire process was great, I felt that SK kept me in the loop every step of the way and when I called with questions everyone was willing and able to help. Really pleased and thank you again!
Pleasant experience and will most definitely recommend to family & friends!
The job was well done quickly. Thanks for cleaning the car.
Great job. Got it back ahead of schedule. Allen was very attentive and courteous. Highly recommended
The best your staff is very nice and professional I would come back for repairs
Great customer service, the only negative was the car wasnt ready when they said it would be, it was a few days later. Luckily, I had a rental.
It hasn't been a long time since we got the car back, but the experience with you was very good.
I am satisfied with the work you all done on my car. Thanks a bunch
I was very happy with my experience. Katie was extremely helpful and informative. My repairs were completed early which was great since I was paying for a rental. My car looked great and was cleaned when I picked up. Thank you!
Cost of repairs too high For repairs that were received almost feel like it is a scam jobHopefully we'll never need another body shop in the future but if I do it certainly will not be Service King and I will not suggest Service King to anybodyThere is no bother in trying to contact me because there is no way that you can makes me Happy with my experience When you get scammed just get scammed
Communication was good. Insurance paid rental made the wait much easier. Summer was excellent to deal with.
Wonderful job well done thank you
Great work and finished sooner than I expected! Thanks
Bobby and his staff are the best. Attention to detail plus customer service a ten
The people were great and the service was outstanding. I would recommend service king.
Inconsistent estimate of how much time will it take for care to the repaired
I am disappointed in repair to headlight. I understand that my car is 25 years old but the replacement part is black in places and is quite noticeable.
We were blindsided when moving to Florida, Service King help with the claim, very efficient, let us know progress of car on a regular basis. Can't say enough good about them, as we were extremely stressed and they made it a lot easier.
Car was finished on time and paint job was exceptional...staff was courteous and professional.was kept apprised during repair process ..overall highly satisfied.
The repair was great but the communication about the service could have been better.
Great service great price will recommend to friends
The work was great and my car is repaired well but their communication was confusing and not totally up front. Their text message updates were not accurate to what was actually happening. They were very vague when it came to specific details and I had to really dig into the conversation to exact details on what was happening with my car.
In the end it was completed but it was very stressful knowing if they were actually getting work done.
Appreciated the texts and phone calls updating me on my cars work and target date. Thanks Summer! Car looks great so thanks to all involved! Will be passing your name on!!!
Completely dissatisfied with the multiple items overlooked and not fixed. With us not being car expert or working in the repair field, we have discovered at least 7 not fixed correctly. Per Service Kings 8 step repair process, step 7 states a quality check is performed. This was definitely not done on our car. Also, dirty hand prints on inside if interior of car where left where repair person was putting car back together. Again multiple items as we are completely dissatisfied and have raised this issue with insurance company. Paint missing etc.
Great service and very friendly people
Can't really comment on what's already been done right. Keep up the good work.
I was very pleased with everything. As always you do a great job and aim to please thank you so much. Karen L
My service went extremely smooth. The staff was attentive and friendly. Specifically Dimitri kept me up to date and was on top of my repair the
entire time. I would recommend Service King in the future.
The entire staff was amazing and exceeded my expectations.
Great job! I really appreciate that my car was cleaned as well when I picked it up. I was not expecting that! Thank you for excellent service.
The staff was wonderful the service was excellent thank you for taking care of my car
Extremely friendly,very professional,and they made us feel at ease in a situation that could be stressful.
Dmitry Yakimchuk has been great to work with. Though there were delays, he was always up-front about it and never overpromised. It was dark when I took delivery this evening but he made sure to inform me of the Service King warranty and once I could view all the work in proper lighting, to let him know if there was anything I felt needed correction to my satisfaction. I understand Dmitry was formerly a technician and now service advisor. It's great you recognized his talents as they translate well in describing the technicalities of repair to laymen. The shop is very busy but I would not hesitate to recommend them.
The whole process No Worries
very professional. very fast.
The truck came back looking brand new. The emails were a great help. Demetry was excellent; he was very professional and always helpful. The truck took a little longer than expected but was well worth it. Excellent service! Thank you!
You did a great job and I was complete satisfied job well done thank fore the the gret work
Bobby and his staff real very professional and provided excellent customer service throughout my repair process. Will definitely come here again.
Took to long to get the parts.
Some parts were ordered 30 or more days after the vehicle was brought in.
Vehicle updates from Service King were incomplete.
It took 47days to get the vehicle back, and will have to return to have the remaining parts installed once they come in.
I was in shock at the way I was treated at your facility. I have never seen service so prompt, concise, helpful and professional in years. It was so wonderful to deal with a company like yours, it is an experience I will not soon forget!
Good job folks. You met our expectations.
Great service and very nice people to work with!!!;)))
Special thanks to Summer for her patience through this process!
I can't see well. I get home and so happy to have her back. My friend and next door neighbor pointed out 4 things I didn't see. Didn't line up straight and white touch up paint that as gbuuu
The staff was courteous and kept me informed about the progress of the repairs
You guys are AWESOME my Kia looks great i praise your techs and applaud you for a job well done.
Amazing work. I am very happy with the repairs. The updates are fantastic. The staff were friendly and knowledgeable. I will recommend them to family and friends.
Thank you for the excellent service.
Outstanding service and great people!
Vehicle Make : Volkswagen
best body repair shop i have EVER been to hands down!!!!!!!!!!!!!!!!!!!!!!!!!!! staff were awesome, owner was how a owner should be, every aspect of work was described to me and some!
Vehicle Make : Mitsubishi
It locks amazing great job love it
Fast service and excellent repair made on
the Camaro. Thank you also for the shuttle