The repairs were excellent and on time. The right front headlight with the broken adjuster is still broken. It does however have a nice new sticker.
Great customer service, vehicle was completed on schedule.
Really excellent customer service. My car looks great, and the staff was very helpful. I'm so glad my son referred Calibre to me. Thank you for a job well done!
The workmansship was excellant and I was completely satisfied with the results.
No one wants to have to have auto body repairs done, but from start to finish everyone we dealt with at Caliber made a difficult time so much easier. Our experience exceeded all expectations. Our special thanks to Ulysses who coordinated our repairs and Ruby in the front office.
Attention to detail failed. At first glance noticed a small scatch on new bumper. Requested an alignment check on my first conversation with shop. Show up to pick up vehicle and alignment was never done. I didn't mind the small scratch on bumper just wanted the alignment done. So they told me will be completed by noon. I come to pick up my car by 3pm and now i see it has no bumper on. Just disappointed with lack of direction. The kid helping me out shows no signs of caring. All he asked was did we call you. If we called that means tour car is done. Definitely not something a customer wants to hear. ****-****-xxxx
Car was inspected quickly, even being a total loss the car was towed for free to my residence when I decided to keep it. All my my questions were answered in detail. Very happy the the staff at Caliber Collision.
Extremely satisfied with the whole experience with Caliber, as expected. I was referred to you by my husband who had work done on his vehicle last month.
Mark and ulises were great. Kept me informed and I'm given them more business.
From the moment I first arrived everyone was friendly, professional and knowledgeable. They expedited the repair work and it turned out so well that you couldn't tell there was even damage. I was pleased with the extra care and effort of providing a ride to and from their facility with a very plesant driver. I will definitely refer others should anyone need their services. Thank you again.
Vehicle Make : Volkswagen
Seven days to replace a mirror is way too long
Everyone at this location were extremely helpful and very customer oriented!
No comment right now...but I'm very happy that you guy done before time schedule ...that what I love it ...will recommend pleope there
Ulisses is the man for the job! Many thanks
Vehicle Make : Land Rover
Everything was done very well. The SUV Looked great. Received it at the time they quoted. I was actually 20 minutes late and they waited till I got there.
My car was cleaned and wiped down inside and out
Worked performed looked great. Just overall very professional and courteous
Also thank you Ulysses!!
Outstanding service on our truck and great communication with us regarding progress on repairs. Looks good as new! Thank you!
Excellent service!! Ulysses provided such great customer service.
Quick and excellent service
The repairs were done so quickly! I was not expecting my car back for 3 or 4 days but it was complete in 2, well 1 1/2. It was fixed and clean and ready for me to pick up when I got there. They were very good at communicating with me and keeping me up to date on what was going on with my car. The customer service was amazing!!!! They took great care of my and my boys!
Repair was great. It would be nice if you had AC in your office. I also think you should have two front desk people given the volume of people coming in. The poor girl is overworked
The center did not have my reservation when my wife arrived at the site. I needed to contact my insurance company to get it resolved. Evidently one of the service technicians left the company and he had my reservation. There should be a better method to track reservations.
you didnt fix the car. Julian was an **** when he called me. I felt like I was bothering him. He needs to take some customer service lessons. Ruby was fantastic!
I have dealt with Caliber on Miramar Rd and they are wonderful. They made me feel appreciated.
Caliber was the best! Smooth transaction and beautiful job
The people at Caliber Collision Escondido were extremely courteous, professional and prompt. I highly recommend them for all damage repair.
My husband and I were so pleased with the cost, schedule and performance! Caliber will be our first call for any future needs. Additionally all the staff were amazing - the staff at Nordstrom is not as thoughtful and efficient! ;-)thanks!
Michael Castillo is awesome!! I had to do a little searching for him since he's fairly new at your Company. Repairs were great on my vehicle!!! Mike deserves 10 stars!!!
It was a completely stress free experience. In addition the repair was flawless.
Been was awesome. Service was great. I always use caliber collision
Just one question: why you reset the controller and I lost all data on the display from the past? Could you ask before reset? It was really important information I used...
Great customer service. Excellent communication.
the car looks great just like it did from the factory we are very pleased with the service we received great job by all
Thank you for the ongoing communications about the status of our vehicle. It was helpful to know how things were progressing during the process.
Loved the timely manner in which it took to drop off and pick up my car. Also appreciated the email notifications providing me updates on my car status.
Completely satisfied thank you
This is the third time we have used Caliber Collision in Escondido. Each time has been an outstanding experience. We are pleased with the workmanship.
Vern was professional, courtious, amd accommodating in his enteractions.
The entire staff was courteous and extremely concerned for our satisfaction
Vehicle Make : Volkswagen
Vern was great and the car looks as good as new! Thank you for a fast repair!
I love that through the whole process of my car being fixed, I was getting updates from the shop! That was very reassuring to me!!
Vern really went out of his way to complete our repair. We're very happy with the results.
Job well done. Updates were nice to get
Very good communication was an unexpected pluses and the work looks excellent.
Vehicle Make : Mitsubishi
You guys were AWESOME! Ulises was particularly helpful and we enjoyed the regular email updates. Thank you!
Great service, friendly, and professional. Verne. The receptionist, and the young man who gave me a ride home were courteous, and made a hassel,stress free as possible. Thank you and glad to share good news. Phil Town
We were very impressed and very happy with the service. Continual updates, fixed car, washed and vacuumed. We were very happy! Staff went above and beyond even after our car was fixed when we had an unrelated problem. Made sure all was well before we left.
Thank you for the updated and your great customer service.
Company was awesome, in every aspect, from receiving estimate to completed vehicle pickup
Everything was perfect. Thanks for five star service.
Great service by your representative and great job in keeping me informed.
Vern and the entire team handled the repair of my vehicle with the utmost professionalism and courtesy.
Everyone at Caliber was very professional and friendly. I would recommend them to anyone.
Your quality of workmanship and professionalism were just outstanding.
Right on Caliper!
Thanks to you, the car could not look any better. It's peerfect. It even seems to run smoothar. Suggestion- I think a good addition to the work, a pair if "Before and After" photos would be and interesting souvenir for q customer. The more graphic damage,the difference more amazing at the talent of Carbide Collision. Bob Harrell
You were all very friendly, courteous and attentive, which is something you wouldn't expect from a body shop environment. The process was smooth and painless and the repair is great. Thank you.
Appreciate the frequent progress reports, and knowing the repair was carefully monitored.
I am super HAPPY with your service . Thank you
Easy. Convenient, great staff. On time no BS!
Carpet behind second row seats not installed properly.
TPMS show is showing on the dash.
Didn't get any instructions on care of new paint.
Outstanding work and great customer service
Done a great job I am very happy with the service
This is the second time I got my car repaired and each time my experience with the work and staff was excellent! Great place , great service, great staff!
Enjoyed the professionalism, quality and customer service from Caliber!!! Text updates were awesome. Thank you very much!
I was updated throughout the process.
ESTIMENT MADE SENSE AND WAS WELL EXPLAINED! YOUR PERSONNEL
( JEREMY ) ARE THOROUGH AND EFFICIENT. AS A PARTNER IN A LARGE
GM DEALERSHIP YEARS AGO, I AM MOST IMPRESSED !!
Repair is done nicely and on time. Thanks to Bern, providing excellent customer service, either texting or calling me to give updates.
Excellent customer service. Appreciated receiving text updates.
jer merry McCall was awsome he went above and beyond my expectations I will gladly refer business his way in the future
The text updates are a nice way of knowing that things are progressing well with the repair. My car was also done two days earlier than the estimated time, which was a big plus.
So very well pleased with the completed repair. We highly recommend to all our family and friends. Outstanding staff in every way.
excellent service excellent work
Everyone from the office, as well as the car washer, were helpful and curteous from start to finish. My vehicle was completed several days sooner than estimated. Reassuring to know that the repair is covered with a life time guarantee. Caliber had gone from providing great to exceptional service. Love the txt update service. Thank u for caring for me and my car. They all deserve an A.
Excellent customer service , Calliber Collision went above and beyond the usual repair and provided me with the best service I have ever received from an auto body repair . They will receive enthusiastic referrals from me ! Thx you to Vern and your front desk girl !
Very genuine. My family will continue for device at this location!
Either fix your e-mail system or get rid of it
My car did not start after the repairs. I was told this was not related to accident because they did not feel they could be reimbursed by insurance. I was not only out of pocket the 1,000 deductible but also a tow truck fee and material and labor on a new starter for 500 dollars additional. I had already turned in my rental car prior to picking up my vehicle. It would have been beneficial to know this information in advance.
Very professional. Great work and genuine caring for our situation.
Everyone is awesome especially Ulises who helped me with my car troubles. Thank you very much. Will definitely come back.
Great job. Great customer service.
Caliber collision was very helpful regarding all the repairs to my vehicle. Whenever there is issues they were able to let me know in a timely manner and even provide a rental car when things took longer than expected. The only downside was the parking lot did not have allot of room for customer parking due to the amount of vehicles on hand atm. Overall, I had a good experience though and would go through them again.
Caliber did an excellent job and went the extra mile and removed old pin striping that wasn't even part of the repair as a customer courtesy!!!
Truck looks great again , the people here all give great customer service.
Professional, efficient, and courteous. I liked that they were working closely with AAA. My car looks new.
Found some dust in the paint and a slight amount of over-spray on door handles.. It will be repaired per Vern, asap...All previous work in the past has been flawless!!! Will always be a customer of Caliber....thank you Vern!!!
Jeremy was great, he was very professional and provided excellent customer service, so we're the receptionist. All were great. The vehicle looked great.
Very fast and professional
I am completely satisfied with the repairs, only issue is one sude of the bumper is not completely buffed you can still feel and see sand like particals.
This shop went above and beyond every expectation for quality customer service
Friendly staff ulises was very helpful
The whole team made this experience very seamless! Ulises was fantastic and even **** (?) at the front desk made everything so easy. You took the stress out of what could have been a stressful experience and my car looks fantastic! I am impressed with the entire process from start to finish. Thank you very much!
Craftsman work product
Completely satisfied, every staff member was fantastic from start to finish. And Jeremy was amazing through every step. Will recommend any time I can
They made the entire repair process painless. Everyone was friendly and the service was outstanding. They finished my car well before the estimated completion time and the car looked brand new.
Car not ready when promised. All repairs not complete.
There did good work on my car
Excellent !! Never know it happened.
The staff were very helpful and they take care of them customers.
Jeramie was great kept me up date. What was going on
Customer service from ****, Jeremy, and Vern were excellent . A very friendly staff. Kept me informed the entire time they had my car. Many thanks
Vern and Jeremy stayed on budget and delivered on time. I appreciate the excellent service that I received. I'm a return customer and the technicians did fabulous work.
They did a great job on my car
Great attention y excellent quality
Very pleased with the quality of detailed work done on my 2014 Jeep Grand Cherokee.
Everyone was awesome and polite and provided accurate updates on my vehicle.
Really like the constant updates, and follow up calls. I did not have to call you guys once, you guys always call me first, really appreciated it.
Great job guys took my car out for a nice spin after the work was done and am super impressed!
Thanks for the great work!
Thy are really nice people and the service was awsome thy did more than what I expectid
Best service I have ever had :)
Can't even tell anything happened. Thank you for getting done quickly and actually washed the car, even ford won't go that far. Will have no problem referring someone to your company. Thanks Ulises for everything!
Caliber was very helpful in communicating so that the repair was complete. They were willing to go the extra mile. I am very satisfied with their level of service.
Ulysses is a skilled and knowledgeable project manager. Every time I ask a question he knew exactly where the project on my truck was. I appreciated his Communication skills, Management of my expectations, and ability to deliver as promised. -Brian L
Looks like new and never in an accident
Very professional services provided. They always kept me updated with what was happening with my vechile and even worked around my work schedule and was able to deliver it to my work when it was all done.
Great job looks like a brand new car !
I really enjoyed the communication from your team. Being in a rental is uncomfortable and the industry doesn't usually lend itself to consistent timelines. Through regular communication you are able to alleviate a great deal of the stress that comes with the process. I would also commend your team. The back end did a great job with the repair and the front end presents your product with great enthusiasm and rapport. Reagan and Vern are especially talented. You would do yourselves a favor by ensuring they are looked at for greater roles teaching your teams.
Very reliable and professional services!
The service was by far the best I have had in awhile! The employees were very nice and explained every bit of the way what was going on! Thank you very much for helping me through a ruff time
Ulises went above my expectations! I was very impressed and because of his hard work, I would recommend caliber Collison!
You guys did a great job and very fast ..
Very professional and in a timely manner
I liked the communication regarding what needed to be done and when it would be ready!
Very thorough! Loved that they brought the car to my house after repairs were done!
Good communication, nice extras
Uelesses (I'm sorry I probably spelled that wrong!) was very pleasant and easy to work with. He kept in touch with the progress of the repairs being done and as well as the timeline of the job. Very professional! I appreciated the fact that he noticed the side railing was off. I told him that I had it at home and he offered to adhere it back on to the van with special tape. Detail oriented, which is very much appreciated!
The service I received is so far the great ever from the staff of Caliber Collision. I was so satisfied with the repair that was done on my Toyota 4-runner with the special
contribution of Mr. Vern Brow and of course with the help of Automobile Club of Southern California (AAA) that made this
good job done so efficiently and rapidness. I thank you everybody very much for all the help extended to me on restoring my Toyota and of course back to the rhythm of my
Had to leave it an extra day since they did not complete the work properly the first time.
Ulysses was excellent. Polite, helpful and very professional. My car repair is perfect. Thank you.
Please don't send text messages at 6am:-)
Very accommodating, friendly, and professional. This repair couldn't have gone more smoothly. Grateful for a job well done. Keep up the great work.
After getting home with my vehicle, I noticed some paint drips on the inside of the door. I will be contacting the Caliber Collision location shortly to see if it can be fixed.
Never had to deal with accident repair before so have no frame of reference to comment in any way.
Excellent customer service by all the staff. Outstanding body repair work on our Prius. Thank you so much.
Employees are very smart. I am a repeat
Customer. My car leaves in a condition
Better than new. I recommend
Caliber collision to all my friends.
Verne and crew were amazing. There's still one part that needs to come in but they didn't hold my truck hostage and their work is excellent!
I have nothing at this moment. Everything was well done as a first time experience customer.
Awesome job ahead of schedule My car looks beautiful
Caliber Collision is very professional in everything they do. This is my third experience with them and I have consistently recommended Caliber to friends and family (and passed my satisfaction on to USAA). My special thanks to Vern Brow who took care to keep me up to date on costs and schedule and explain and handle all issues.
Ulysses at the Escondido location was great and exceeded my expectations.
Great and prompt service, exceeded my expectations. Thank you!
Ulises handled my repair with such care and orofessionalism, he should be commended! Thank you so much.
We were very pleased with Vern. He listened to all of our concerns and kept us up to date on the progress of our vehicle. Vern and the office staff were extremely accommodating through the entire process. We will definitely use CC in the future.
Courteous staff, kept me informed of my vehicle's status on a daily basis, an expedited the repairs on my vehicle, allowing me to not cancel my planned trip.
Very grateful for your service.
Please serve beer in your lounge!
Ulysses and the staff did a great job on keeping me informed on the status of my vehicle.
I am coming back with another car in a few weeks! Keep up the great work.
Ty for the prompt service.
great service very friendly and helpful
Vern Brow was terrific and went above and beyond to make the process smooth. Also the car looks terrific.
I was treated kindly by all staff, and Vern was exceptional in his knowledge & professionalism. It was an A experience all the way around, and I thank Caliber Collision for the perfect experience!!!
Everything was great. I will definitely use you in the future if I need any repairs
thank you very much, Vern, for your good and very pleasant services.
Vern was very accomodating and I really appreciated the coordination with Enterprise and the text updates.
The staff was very helpful and responsive to my questions. They, as always, went the extra mile making sure my car was better leaving than it was before the accident.
I was very impressed about how professional, quick, and easy getting my car repaired at Caliber Collision was. Ulises is so friendly and dedicated to his job that I was very impressed. He always called to update on the progress of my car. I would definitely refer friends and family to Caliber Collision.
Everyone was great at Caliber! Vern kept us informed on the status of the repairs and we were thrilled when the car was ready earlier than we anticipated! It looks brand new again! Thank you to Caliber!
Repair was completed when promised and employees were all very competent and courteous.
Impressed with store manager. Good customer service.
Everyone was very helpful, esp. Jeremy!
Thanks Vern and everyone else for a good experience! I appreciate your professionalism and care.
As I told Vern & others, you all worked together so smoothly and that made this situation much easier for me. And I got my car back when promised. I thank you Caliber, Hartford, Enterprise & AAA Towing.
Vern was wonderful to work with! He was extremely pleasant and helpful every time we spoke. This experience far exceeding my expectations with open and honest communication every step of the way. We had actually started somewhere else with the original estimate, but the customer service we got there was so negative that we decided to go elsewhere to get the work done. Glad we found Vern!
Ulises was really thorough in explaining everything and making himself available.
Great work, could not be more satisfied.
My honda accord got rearended. The updates via text were super helpful the work was fully guaranteed and caliber recharged my AC. Wonderful experience, great service!
My truck looks amazing! You guys did a fantastic job on it, thank you. Everyone is very friendly and I would definitely recommend your services to friends and family. Thank you for getting my tuck back to excellent conditions!
Very friendly, knowledgeable & thorough service
thank you for an absolutely painless experience. I particularly appreciated the excellent customer service in having my car delivered to my work site, and the added bonus of having my rental car taken care of for me. thank you so much!
My car looks great! It was taken care office faster then I'd expected
I absolutely loved the customer service and the work done to my vehicle , completely satisfied overall , will definitely come back for future sales and my sales Representative deserves a raise.
Everyone at the Caliber Collision in Escondido off Mission Road was so kind and friendly. I literally could not have had a better experience. I was working late the day my car was completed and Vern arranged for my car to be dropped off at my work and have my rental car turned in. I am so appreciative that everyone went the extra mile to make a difficult situation a lot easier for me.
Vehicle Make : Mitsubishi
From the first phone call to me getting back ky keys, the process was simple and easy. Also, every employee I've spoken to was very professional and friendly. Great job! And my vehicle looks brand new too.
Thank you to Vern and the Caliber Collision team for delivering my car to me ahead of schedule while me and my family are dealing with the challenge of preparing for my mom's funeral; she died the same day I droped off my vehicle after a brief battle with cancer. Being aware of this, Vern was sensitive to the situation in keeping me up-to-date throughout the repair process and offering to deliver my vehicle whilst picking up my rental to accommodate my schedule. Thankfully, Vern and his team were able to provide quality work, ahead of schedule in a sensitive and customer service oriented manner.
They are the best crew I've ever seen. Jereny, Ulises, Lexi,the detail guy, all are absolutely the best. I'd like to just hang out there, that's how comfortable they made me feel. I can't say enough except you are very lucky to have those amazing people.
Ulises Salgado gave me exceptional customer service. I would recommend Caliber Collision to anyone. Aaron W
I was very satisfied with the service provided.
Not happy with the job done on the right front wheel
Vern, and the rest of the team in escondido treated me well, coordinated and communicated with all involved and overall did a great job. I would add however, that it would have been even better service if I had been offered to have the entire car buffed. I had the bumper and hood worked on so now the car looks a bit patchy. Giving employees the autonomy to offer something like this might resolve future customers feeling like I did.
They were professional, finished the job much faster and better than expected and kept frequent contact.
My car was in the shop for 3 weeks. Vern was awesome! Very impressed with the communication, professionalism, and customer service. Very nice and went above and beyond to make the overall experience easier than I expected. They delivered the car to me when finished and took back my rental car for me too. Having a newborn baby it took away the hassle and inconvenience ???? Definitely the best car repair shop I have ever dealt with ????????