Initial wait time was 2 1/2 hours which was ridiculous considering there was nobody else waiting for about the last hour I waited. Not once did anyone ask what I was waiting for or if they could help me. Almost went somewhere else. Everything was good after that. Satisfied with repairs that were done
I had to wait about two hours after I got there to pick up my car for them to get my paper work done .i told them I had to drive ten hours to get home and they should have done the paper work .so I wasn't pleased with that .i would give them a zero for making me wait So by them making me wait two hours we could not drive on home that night we had to stop and pay 113.00 dollars for a room that night.So for the service I got was very bad
My tan front passanger seat had a black stain on seat part and hand prints on back rest hopefully we can resolve this problem.
Great job in communcation customer
The car was extremely dirty when we went to pick it up. They had its wait two hours for it to be cleaned and it was still dirty. They left glue residue and foot/finger prints all over the interior. I'm extremely disappointed and in disbelief that they would attempt to release a vehicle in that condition to a customer.
Service was good but when I got home I noticed my front bumper is loose. I will be calling tomorrow to arrange for it to be fixed.
Amazing staff. All the way down the line. Literally the best experience I ever had with a body shop.
You were great. Always had my best interest first and foremost. Thank you for getting done ahead of schedule.
Repair was timely and I was appropriately kept up on progress.
I have this weird squeaking noise towards the driver side back tire that wasn't there before the car went into the shop. I will be bring it back in.
Job well done. Good staff.
The physical repair on the car was fine and I'm satisfied with it but the repair process was not good. When I would request updates I wouldn't get them when I was told I would if at all. When I physically went in to check on the status of the car I was told the wrong parts were ordered and were waiting on them. I was told the wrong parts were ordered several times and it just took a very long time. I've had experience with a different caliber location with more damage and received much quicker and more efficient service.
I appreciated your periodic status updates.
One of my signal lights isn't working and then also there's some places on my hood were it's not completely evened out.
Vehicle Make : Volkswagen
Noticed some paint imperfections (between 7-10) close to and arpund area repaired went back to Caliber repair and they stated areas of concern were rock chips and not areas repaired offered to buff areas out but stated would still be noticeable! Should have taken car to dealer. Will not do business with them again and advise others the same!
This is my second time taking my car to Caliber Collision and each time the service has been awesome. I've had the privilege of my car being under the care of Lily both times. She is super friendly and has awesome customer service skills. She did a great job keeping me informed. She is definitely a great access to the company.
Everyone was fantastic. Cannot say I have had any better service. Great group.
Excellent customer service! Chris was very courteous and kept me well informed of the progress of my vehicle repairs!! Thank you!!!
There was damage to the tinting on the driver side window and the rear window. There was damage to the leather on the driver side door. There was a piece missing from the handle on the driver side.
Didnt appreciate the fact hat I went to pick up my car and Lilly told me it would be ready at 5 so I wated only to find out that she had left for the day and didnt bother to tell anyone that she eas leaving or that I was there witing to get my car. Extremely bad service from Lilly, thank God the young ladybat the front desk stepped in.
Your killeen Texas branch needs to get on your level
Great customer service! Lilly was excellent and the car looks great. Was done ahead of schedule too!!
I amazed by the service your shop has provided me. Not only did the get my truck in the same day they did the estimate but they completed it ahead a schedule which was a great stress reliever for me just moving to the area. Your service advisor was on point and kept me I informed through the entire repair. Hands down the best body shop I have used in my 25 years of driving and repairs.
I do not think I can be satisfied with my experience given that Caliber scratched a different section of my vehicle despite repairing the former area.
Very satisfied with the repairs. Thank you.
You guys were phenomenal from start to finish. Excellent help with the insurance, loved the text updates, and the car looks brand new. We felt taken care of the whole time.
Our experience was what we have come to expect from Caliper. They told us when our car would be ready , had our rental waiting for us when we brought our car in, finished the job two days early. They brought our car back to our house clean, washed and vacuumed. They picked up the rental and took it back for us. Can't think of any better service.
Thank you Lili for being so understanding. My car looks just the way it did when I purchased it! Excellent job!
The employees at caliber collision were very professional with my repairs. Miss castillo was very helpful and understanding of my situation. The front desk was aswell professional throughout the process. I was inform everyday of the status of my repairs in kept in the light. My repairs on my car was excellent my bumper look brandnew. They even went ahead to buff out most of the scratches in my door which was greatly appreciated. All in all i highly recommend caliber collision on i-10 to anyone who needs repairs done in a timely and professional manner.
The employees there were terrific. Very polite and professional.
My experience with you guys was awesome. From the minute you guys took my car in, during the process, til the end. I'm very grateful you guys work with me and even brought my car to work! I appreciate everyone that put time and effort into my truck, especially Isaac for keeping me informed of everything. I will definently recommend you guys to everyone I know. Thank you so much!
Thank you for keeping me posted with every step of the way!
Color matched great on my vehicle. Clear coat did not look even, also a corner of my vehicle was not painted at all causing my vehicle to be at your shop longer.
Great experience exceeded my expectations.
Phenomenal service! Thanks for keeping me informed every step of the way! You have a repeat customer for life!
I appreciate the status update I was given at all times and having the car ready by the date I was told it would be ready. Both things were very important for me.
Thank you very much.
Chris didna great job keeping me up to date on the repairs and progress. A little more detail on the text updates would make it that much better.
They got the job done a lot faster than expected,and the car looked great :) Thank You Caliber Collision
There is a deep scratch on the front passenger door that was painted in order not to be seen. The right head ligh cover is Dirty and has stuff inside that can't be clean unless you take the cover off and remove the dirt. The hood is not closed completely how it used to be before. There is another scratch from removing off the right blinker which is located on the fender. It was posited over in order not be seen. I was expecting you to tell me about this stuff or fix it. I will contact by insurance company and ask them to hold the payment until you fix all the damage caused by your employees.
Can't say enough about my great experience. Thank you so much for all you did to accommodate me & my work schedule.
Overall experience was great staff was helpfully and friendly always kept me updated and did great job with the repairs on my vehicle. Thank you for helping me get back to the rhythm of my life
Awesome job and great customer service!!
My repair was done early which is good and chris loya was very helpful.But the location at 6830 gateway east elpaso is very almost impossible to exit from
Good job on the car looks as good as new thanks
The inside of my car was filthy with dust and foot prints. The inside of my door has scratches on the panel and on the leather arm rest. The outside of the car looks emaculate but the inside made me mad to see my pride and joy Camaro treated so neglectful.
Very good customer service, always attentive of the situation. They did an amazing job!
Would definitely come back, and recommend to friends
Everyone was so nice and friendly! Excellent service!
Car was washed
Tires shined saved me two hours
Bumper makes car look new
Second car I've brought to them
The Customer Service was excellent. I especially appreciated that Chris made arrangements to have my car delivered and the rental car delivered.
The job done was well over our expectations! The Team that completed the job is AWESOME! We want to say THANK YOU for everything!
Very happy with customer attention a satisfied with job well done. Thanks Isaac!
Love the services. Everyone was awesome and caring. Will recommend to everyone.
Customer service was great. And the constant communication was awesom! Thank you
A very simple repair turned out to be very expensive and instead of the estimated 4 days to repair it took more than 2 weeks. Receptionist is rude. They made go for the car stating it was ready three times and it was not. They made pay when the car was not ready. As I am writing this comments my car is still at the shop.
Best body shop I have ever interacted with Everyone were very professional in all the dealings from start to finish. Thank you.
I was satisfied with my experience over all. It took a little longer than expected and I needed to have the rental to cover the absence of my vehicle, that was the only hang up. Everything else was alright.
I was treated well and was helped when I had questions.
Very friendly and professional staff not to mention helpful. Very satisfied!
Very professionals and a lot of attention to the customers,'ery good expierence
Chris was very pleasant and helpful. He kept me updated on the the repair process. Over all experience was great!
Lily was awesome!!customer service was excellent. Quality of work was outstanding!!
Rosa and Chris where awesome, even after all the problems they had with the Vin #
Once I got home I realized that my paint had a ton of bubbles in it. There was also a few scratches on the paint. The dents that were supposed to be repaired on the hood and fender were not completely removed.
The customer service was outstanding, except that my estimate changed significantly and I was never notified of the additional repairs. Honestly, I'm not even sure if I should have expected to receive a call about the change. It just seems like if my claim is increasing, I should know. Overall, I had a very good experience.
Service was excellent as usual
I am overall satisfied with the repairs on my vehicle, the only complaint that I have regarding appointment times, I had to drive one hour to every appointment that I needed to take my vehicle to. One instance, I was halfway to the center, and I received a phone call That stated that my appointment was to be rescheduled for the next day. Also, I arrived early in the morning to receive my car, and I ended up waiting an extra hour to sign paperwork and to receive my car.
Over all good. Car didnt start needed a jump start. Headlight rubber seal was not fitted properly. Missing battery caps and grease stain in carpeted trunk area. Alugnment pulls to the right. Las Cruces caliber will help out. Did appreciate text updates.
Great service,great work, second time I have used your company and if needed will use it again
Paul W Ritters
Amazing customer service!
Marc was great! Always kept me informed on the status of my vechical.
My right rear on my car was completely shattered and bent and when I got my car back it was like the accident never happened. They did a great job
After a second try of getting my car all done it came out beautiful like nothing ever happened to it!
Horrible experience! Not professional and I will not recommend to anyone, nor will I come back for further repairs!
Other than my change (about 2.50 )taken from the center consol i was pleased
Vehicle Make : Volkswagen
Bad customer service with different issues. Charged incorrect deductible putting me in over draft. And still waiting for response back.
Awesome staff at the Center
Great customer service, thank you Lily. Always kept me updated and overall I am satisfied.I would highly recommend this body shop to anyone.
Paint did not match original. Door was different color from the rest of the car.
Thank you for the quick repair.
The person that helped me was lovely
AAA chose your facility to repair our car. We are very happy that they did so we trusted their judgement. From the moment we walked into the office everyone was so professional and helpful. The text updates of the status were so helpful. Thank you for the work well done.
Below standards workmanship for Caliber Collision Center
The paint job was done very well. The service advisor always returned my calls.
I had my car taken care of by a great staff. Greated the moment I went in and was provided with amazing customer service. I had the opportunity of meeting the manger at I-10 Rosa Gallegos and she was amazing, considerate and was able to tend to my needs with my vehicle. I recommend people to go to caliber collisions and I promise they will be treated as great as I was. Thank you so much!
Do not send any more texts to this number you have the wrong number as I have not done any business with you and as you cannot keep your records straight will never do business with your shop
Very satisfied but the repairs took too long to get done
All the repairs were fine but one thing they left my truck filthy inside full of dust overall people are great there a caliber collision good service just a downside turning in my vehicle not clean to me at the time of pickup
The work Caliber Collision did was great. My only negative is, the head rests to my back seat are missing. I'll have to call the company on Monday to see about picking them up.
Very friendly people front desk and also I believe her name was Lillian she seemed very knowledgeable . I just picked up my car so hopefully my car will b ok it looked like new. Yes I would recommend your business
Great keeping you up to date on my vehicle all the way through the completion date. Great job collision team.
I'm glad that I trusted caliber to repair my car. I'm very satisfied. Thank you especially to Mark who took charge of my car and Rosa who managed the extras!
Thank you for kind service in quickly repairing my car.
Took too long to get the parts needed.
Mark provided excellent customer service. Vehicle was ready faster than expected. Will definitely recommend you guys to friends and family.
Everyone was great Mark worked with use in a fast and great way I would tell everyone to go there.
Winshield reveal moldings and driver door strip by window clips broken/lose.
Pleasant, worry free and fast
Very professional customer seevice. Easy to work with.
Fast, courteous service. Car repairs were done ahead of scheduled completion. A
Excellent service with friendly staff
Lilly was great. Thank you
Took longer than expected. Did not get updates. Was not informed about additional work. Person who turned over car did not even know what was repaired. Very very poor service.
Work was done way before Promised date! Would recommend Caliber Collision. Ty very much for washing my car !!
Gracias por el servicio que nos dieron, por avisarnos peridicamente el progreso de la reparacin. Muy buen servicio. Gracias.
You guys were awesome as usual thanks so much for all you do to make us feel comfortable and at ease
The consultant Ray made the process smooth.
Experience is outstanding
1st time I've been in an accident. Took longer than I thought it would. But wow what a great job you guys did. Thanks for the great and hard work you guys did.
Vehicle was not completely repaired
They were very good about keeping me informed an respectfull. I was very satisfied with the job they have done and in the time it was done. I would recommend you're company to any one.
Keep up the good work and service.
I can't find the words to say what a great job CC did. My repair was small but the service that I received was amazing. Thanks Lee for restoring the rhythm of my life :)
Fast, quality service. Friendly personnel.
Excellent treatment and service.
Front office person not very friendly when I call. Husband said she was not friendly when he went to pick up car.Every one else we worked with was wonderful.Car repairs were great.
One of the best Collison Specialist I have ever had the pleasure of dealing with. If I ever need any other repairs or just need to get my vehicle painted, I'm going to you guys. Thanks.
I have always taken my collision needs to Caliber and have always been satisfied. I will continue to be a loyal customer. Thank you for your great service and professionalism.
Vehicle was delivered to me but the repair was not completed. Parts had to be brought to my house to complete the repair.
The inside of the car was dirty from the job. The front office was unorganized missing several of my wife's initial appointments. And they would call giving me a different completion date from the automated texts that turned out to be incorrect.
To say they did a great job on my truck is an understatement! I highly recommend them if you need a collision repair specialist.
Mark was exceptional and so was the young lady who wrote my estimate. Courteous, professional, timely and kept all promises.
Even though car was not delivered as originally promised, Lee kept me informed of the progress. The delay was due to the subcontractor not having the material on time. Lee is an exceptional rep and was always responsive to my concerns.
Good service and the staffs are the best and they are very courteous.They should be commended for the job well done.
Nice,clean and timely service. Special thanks to Mark for taking good care of me
exit frm premises dangerous
Great customer service, Lilly kept me informed throughout the process.
I was never given an estimate even though I asked twice on different occasions. I was never given updates on the progress. When I asked for an estimated time I wasn't given one either. I was told maybe two weeks or more depending. And my last concern was how my insurance was handled
My first experience ever with a claim for a brand new for heavy hail damage...and I can't believe how easy and professional the experience has been! I am extremely grateful that the anticipated work which was scheduled to take several weeks (I did not have rental insurance so it was out if pocket) took less than 10 days. Thank you for best first experience anyone could ever anticipate and going above and beyond. In addition, every single person who assisted me from the front desk to the point of picking up my vehicle went out of their way to be courteous...Outstanding Customer Service!
The repair was done in a very quick and timely manner. According to my wife all of the hail damage has been repaired. Was kept informed as to the status of the repair. Overall a very professional operation.
Car looks great and Lily kept me well informed
Thank you for fixing wards mistakes.
Job well done,completely satisfied!
Mark was a true professional. From start to finish, I was informed every step of the way. I can only say nothing but amazing things about Calibur.
Drove my vehicle from El Paso, without my permission. Stained the interior of my vehicle. Did not properly re-install interior panels throughout the vehicle. Vehicle was filthy and extremely dusty when returned to me. Several dents were not repaired at all. Chip in windshield not repaired. Not happy at all in the condition that my vehicle was returned to me in. Most of the staff was apologetic and helpful in fixing the issues, other members of the staff however were rude, inconsiderate and less than helpful. Would never recommend your shop to friends.
Everything looks great, the only issue I have is that my bumper isn't flush with my hood... the lady said she would follow up with me on today and I never received a phone call from her or anyone else.
Job was done nice and quickly. Whom ever had to vacuum my van deserves a raise! Also a big thank you to Mark who waited for me to pick up my van late on a Friday night, thank you Mark. You guys are a great team, job well done!
Marc said that on the delivery day, my car had to be washed and go through a final inspection, however when my car was delivered it was pretty dirty! The car was taken back and washed. The car looked amazing the 2nd time they brought it back! So who gave it the final inspection?
Great job looks good as new
Excellent daily updates, we felt informed about the repairs to our vehicle. We thank your organization. We will recommend your services to our family and friends.
Vehicle Make : Volkswagen
I have appreciated everything from Caliber Collision. Excellent management, customer service, and mechanics. I worried about nothing the entire time. Thank you all very much!
Overall, y'all did a very good job. You were up front with me and the repairs that needed to be made to my vehicle, you contacted me with updates while it was being repaired, and you worked very well with my insurance company to ensure I was taken care of. Thank you for your hard work. Lord willing, I won't get into another accident for quite a while. If I do though, I know who to go to.
Asked to have the full bumper painted and repaired not just the damaged side even at an extra cost but that was not done.
The car looks and drives perfectly. Repairs were completed before the original estimated date.
Not only did I get great customer service I was frequently updated on the process of my vehicle and I knew exactly what was going on I wasn't left in the dark and I really appreciate that thanks to Lili i had peace of mind because I knew what was happening and to the team of caliber collision's thank you for doing an outstanding job of getting my vehicle back to how it was !!
The service was superb!! The staff was so professional and helpful. The repair met my high standards. Thanks!!
Really fast and great work. Everyone was very nice.
very easy to work with, and they fixed my truck in only two days! Would absolutely recommend to friends and family.
Jessica was my service advisor. She was extremely helpful, courteous, professional, and considerate in taking care of my car/claim. She went out of her way to obtain a couple small unexpected needed parts to ensure my car was done in time. Not to mention, the repairs on my car looked great. Jessica and you all definitely get my recommendation to everyone in the future! Thanks!
Great customer service and work.
Very satisfied. Staff very professional
Just keep doing it, and every customer will be bery hsppy.
Jessica Mendoza worked above and beyond her requirements . What a great employee you, she bent over backwards to get my truck finisher ahead of time because we were moving and needed it right away. She made all the effort it get it fixed and on the road in record time. She's a keeper
Thanks for everything
My car looks like new! I was given updates often along with text messages. It was a very pleasant experience. Thank you.
Looks very clean. Thank you everyone and thank you Jessica
I would like to bring up your policy for guarantee for all repairs. I had my back end of my car repaired by you a few years ago. At that time you told me that the whole backend was painted to blend the paint from the side. One panel on my backend is peeling. You say that is from car washes and some kind of chemical that is used. I would totally buy that if it were on other panels of my car but it is not. It is only on one back panel. I feel you either mislead me to believe that you painted the whole backside of my car to blend the paint when you repaired it or that you are misleading me now that it was not painted. I think if you really want my satisfaction for this survey that I need this to be explained better to me. You are either lying now or then but both I feel can not be accurate. What is the purpose of using the preferred provider of not to have the guarantee.
She was very good at keeping me up to date and making sure I had the car by the day she said
I was consistently receiving updates on the status of the repairs. Having the car delivered to me was an added benefit I didnt expect. You made an unpleasant experience much better to deal with. Thank you for caring.
Good clean work, very satisfied
I am very happy to say that Jessica did an awesome job of turning a bad situation into a very positive one. She stepped up and went above and beyond to get me back in my car ASAP. Big thanks to her and the Caliber team. Thank you! I see a very positive future for this young lady.
I was very pleased with our repairs done to our truck. I will always recommend to all my friends and family. Thank you much.
Great job, great customer service! Car looks fantastic. THANK YOU!!
Repairs were not completed as indicated by estimator and EDC expectation was not set properly.
Caliber was awesome. I knew every step my vehicle was in. And my car looked like new.
Your CSR, Jessica Mendoza, was excellent. Kept me informed and was very flexible with my schedule. Thanks!!
Highly satisfied customer!
Customer service was excellent, my car was done in a timely manner and ahead of schedule. I would highly recommend it to a friend.
Marc from Caliber on Montana in El Paso, TX was extremely patient and helpful. He kept us posted during the entire procedure. I got my truck back better than expected. Thank you very much for the excellent customer service.
Excellent job of Jessica, she is truly professional and knowledgeable.
Many thanks Jessica.
Jessica did an amazing job of helping me and I couldn't be happier with my repairs. She is truly a representation of a well run business
I greatly appreciate that my sunglasses, Dallas Cowboy plate frame, and windsheild sun shades were all in my vehicle after being at your repair center for one month.
As for the repairs on my vehicle....it loojs brand new. Your employee, Ms.Jessica Mendoza made me feel my SUV was as important to her as it is to me.
Thank you for everything.
Best repair process I've dealt with after a long history of going from shop to shop.
Great repair work and wonderful service
Vehicle Make : Mitsubishi
Thanks so much. Fast and efficient service. Very pleasant experience.
Thank you for your service.
I liked getting updates on mycar
Great service, kept us update on staus, very satisfied
Marc was very courteous and professional. Thanks for going the extra mile and having my car ready 2 days ahead of schedule. I was very please with the work done.
My first impression: the location is convenient, easy to find and to access. The office was clean and the people organized and pleasant. Jennifer was efficient when doing the appraisal and kept me informed about the progress of the work being done. Very professional. Aubrey was kind and welcoming. Thanks for the coffee. Gina closed the process in explaining the final paperwork and was very nice. I like the relationship you have with Enterprise. Being picked up for the rental and dropped off at delivery time was great because I didn't have to inconvenience family or friends. I would definitely refer others to Caliber Collision. Thanks for everything.