Everything was communicated perfectly. They repairers were nice. They were open at a convenient time. They made sure to indemnify my vehicle and I am appreciative.
Allen was so helpful!! It started rocky with the Gieco adjuster and he was awesome to help me ... car looks great ... picked up cards to pass along the good work
The entire staff was A1,from day one, the staff even kept me informed through out the deration of what was taking place, upon picking up the car,I was so pleased with everything and everybody, I was telling all of my coworkers, and family about Caliber Collision. An I will be posting pictures .Thanks ! Andrew aka DREW Simpson.
Ben was awesome at explaining, keeping me informed and just overall Great Customer Service. I have delt with various repair places over the years but this hands down was the best from the lady up front to snacks for my 4 year old to the convenance of Enterprise. A plus plus
I'm satisfied with the repair job. The minor body work looks fantastic and the mechanical components replaced - tailgate struts and, eventually, tailgate motor - work well right now. And I appreciate how clean the car was when i picked it up yesterday.
My service advisor, Jimmy Palaez, was great. He was very patient and explained things to me clearly. He went above and beyond to be helpful.
From the initial drop off to the pick up of my car, everyone was friendly and professional and made the whole experience easy and stress free. Thank you Caliber Collision!
Work was excellent, great communication from Eden and overall experience was terrific!! Thank you very much!!!
Car returned clean and looking great
Everyone I dealt with was top notch -- great customer service and a repair that is so good you'd never know it had been done. Also, the interior and exterior of my car are cleaner than they've been in ages!
So far so good - just picked up my car yesterday. The only thing I wish would have happened was this: I had a plastic flare/trim piece replaced on my damaged fender. Subaru only sells them for all four wheels as a set (400) - can't buy just one. I was hoping that the other three would have been given to me since they were paid for and I might need them some day in the event any of my others fall off (as they have a tendency to do). Apparently the remaining three were thrown away.
Ben and Jimmy did a great job with the repair process.
Appreciated updates along the way. Car looks good ????
Very happy that the team stepped up to complete the repairs to my satisfaction with no hassle.
We dropped the car off and received it back a day earlier than promised. The car looked brand new again.
Thank you so very much, Eric.
Easy to work with.
High quality work.
I can hands down say, this was by far the best experience I've had with any body shop, even other Caliber locations. Eric was by far the most attentive individual I have ever worked with. From start to finish he kept me informed and the timeline was 100% spot on. I do t think I've ever had a repair shop finish my vehicle on the exact day the projected it to be. Eric is a rare find and should be commended for his superior service and follow up. 5 star service and 10/10 for satisfaction. My SUV looked remarkable.
Seem less process! Great job
Very professional. Very efficient. The manager greeted me directly. I bet much enjoyed the service. Thanks!
beautiful work, the dude that did the job is an artist, hope to not need it again but if anything ever happens I would have him do the job. and black is a tough color to get right because it's like a mirror, it shows any irregularity or imperfections so I am extra impressed.
Great updates on status
Very pleased with the whole transaction
The people who work there are the best pat
Fantastic Service from start to finish. Would and will recommend to for exceptional quality and service.
I was having terrible luck getting my car repaired and then Eric at the Alpha Road location took over State Farm claims. He stayed on top of it and my car is fixed. It was clean when I picked it up. Eric has been amazing to work with.
Instead of replacing the front passenger door and front passenger quarter panel like the State Farm adjuster had recommended, Caliber attempted to repair the damaged parts. The door still had a slight wave in it after the repairs were "complete". The portion of the quarter panel directly above the wheel should have a flat edge to it, but instead, it had a smooth contour after repairs from the large dent in it.
My representative, Eric, was quick to acknowledge the additional repairs necessary and has been very helpful throughout the process. I wish that 1) the damages had been replaced instead of repaired, and 2) somebody had paid closer attention before calling the repairs complete and having me take more time off from work. I've never had body work done on a vehicle before, so I was disappointed that I was able to notice quality issues that professionals either ignored, or didn't notice.
Everyone it's so nice, starting with the lady's at front. Thank you so much.
Excellent experience. Thank you!! Eden was wonderful!
This was the best experience I have ever had!
The car looks fantastic and came back washed and detailed. Ben and Alan were so professional and kept me updated at several points!
In a time when good customer service is so hard to find
Calibur Collision sets a great standard!!
Thanks so much!!!
Thank you for a beautiful job and very pleasant, professional people
I was lucky that my car could be serviced sooner (rather than wait 2 months).
Eden was great at keeping me updated on the status of my repairs and making sure it got done in a quick and efficient manner. He always made me aware of any costs and did what he could to keep it at the minimum. I am very pleased with the results and more importantly the customer service.
Great service and friendly staff.
Paint had pinholes when bondo absorbed the paint. I will bring car back for repaint, but don't know when because my wife's rythim is chaotic since she is a teacher.
More than satisfied. I so appreciate getting a text that someone was there this morning and I could get my car. THANK YOU! And I was not expecting the interior of my car to be cleaned. What a nice surprise! You are great!
Love Allen Miller & his team at Caliber. I won't go anywhere else.
Great concept, all needs met in 1 place, all work together, all customer oriented.
Finished ahead of schedule made me very happy thank you
Thank you so much for your quick attention to the car!
Ben did an excellent job keeping me informed and finishing my car ahead of schedule. I will recommend Caliber and this location in particular.
This is a company that truly understands what customer service is!!
Great job Got my car done fast
Ben Allison is the best - professional, courteous, and very detailed. I'm a repeat customer because of Ben. Allen was also tops and made the entire 2 month experience less painful.
I will definitely recommend the Dallas Galleria location to anyone in need.
My contact was friendly and prompt answered all questions great guy
The repair looks beautiful. It does look a little like it is not exactly level, or snugly fit, (the new bumper), but not in a noticeable way. I am still concerned that the rear end hit caused both the black wheel mouldings to become unattached and if rain or heat over time might have an effect on the gaps there.
A replacement on both that would come prematurely. I do plan to keep the truck. Thank all of you for your hard work! The back up camera is working better than before, also my speakers are better since the accident Thanks for that too if was thrown in!!
Repair was done with complete scarification , car was clean after repairs.
You really did a great job repairing my damaged front bumper -- looks like it never happened! And I was grateful that you also cleaned the inside of my head lamps which have a tendency to fog up on the Lexus RX350. And finally, I loved the text messages I received while my car was in your care -- very fun, clever and informative. Thanks again!!
Jeff and Allen we're great! The truck looked amazing and we couldn't have been any happier! We will continue to use the shop they're at!
Quick & painless. They got my baby back to me just before my birthday.
Everyone was very courteous and helpful. They did a great job with my car!
Very pleased with overall experience.
More accurate quote of repair readiness
Excellent service and communication- will definitely refer friends and family!
Great service and updated daily completely satisfied
This was the easiest conclusion to a stressful situation. Very impressed and thankful for the attention at Caliber Collision and the ease of car rental from Enterprise. Really really good customer service. I had 2 coworkers recommend you as well so was pleased when Geico suggested you as an option. Thanks for getting me back on the road quickly!
Great customer service and consistant updates eased any question and added to my confidence in you.
Vehicle Make : Volkswagen
Thank you for keeping me posted on progress. Thank you to everyone for being courteous and professional.
Communication was clear and up front. Caliber Collision has great customer service.
Ben has to be a real asset to you company...so pleasant and efficient.
Everything was great.
Great job on my repair updates
Very good service and kept me updated on progress
I've used Caliber for years. You always deliver great service and the quality of your work is amazing. You make a bad situation just a passing event.
My car looks like it was not in an accident.
Caliber Collision and specifically Ben was great to work with. The whole process was quick and as painless as it could be. The repair was done very well and they explained exactly what all work was completed thoroughly. I would definitely recommend Caliber to others, and although I hope not to need them again, I would go back for any body work repairs.
The experience I had with Caliber Collision and the repair of my vehicle was top notch. The service was extraordinary and the turn around time was excellent. Thanks again!
After painting my bumper the wrong color, eventually taking 10 days for a repair I was originally told would take 2-3 days, I just got my car back to discover that the scuff sticker has bubbles all over it, and the right turn signal in the back isn't working. What part of this is supposed to be satisfying?
Everyone there was so nice and helpful Ben, Allen, and Alex went above and beyond for me and my car. They consistently kept me updated about my car.
Great job quite happy with the work.
Quick and easy. Thank you
Repairs were done well and did not take too long. Staff was friendly. Store was clean. Overall, a positive experience.
Very nice, friendly professional group... They also did very nice work on my car ... :)
Great job, kept me informed thoughout the process. My car looks fabulous.
They even cleaned it out and washed it for me.
The service I received was top notch from start to finish. Valerie your receptionist/scheduler/associate was very professional and knowlegeable. Ben my advisor was very through with reviewing my car and capturing all repairs and he has the most calming voice. I would be remiss not to mention Kirsten the Enterprise associate who went out of her way to make sure I had a decent clean car to leave in. Thanks for making a difficult situation a great outcome with AMAZING customer service..BTW loved the text messages ????
Ben was exceptional! Caliber has an extremely professional staff that was very caring to my needs and concerns. I will always recommend Ben and the Caliber Collison team to all of my friends and family.
Ben Allison was wonderful! He kept me updated on the progress of my vehicle daily!
The job done was the best I've had in the past 25 years of car ownership. It was remarkable and far exceeded my expectations. From accuracy, to processing, to communications, to speed and of course quality of work. Two individuals that were outstanding were Christian and Eden. These guys know their business, know how to execute and go far beyond the 'call of duty'. They are to be commended! Thank you. -Dennis W
I appreciate all you did to keep me informed of the progress of the repairs throughout the process.
The body man deserves a bonus
Vehicle Make : Volkswagen
Jeff Debaca was extremely professional & communicated any unforeseen repair issues as expeditiously as possible. Caliber was extremely conscientious regarding my concerns. However, the Enterprise rental agency on their location was not totally upfront with their rental car charges.
I have used Caliber before. So I expected the same good quality of work. The daily status reports by text were a nice surprise. They were almost too frequent. Overall it's just good to have our own car back!
Ben was very nice and kept me updated on everything. Got my car sooner than I thought. Thanks!
I can't say I've been to plenty of places for my car and you guys went above and beyond customer expectation would recommend you to God very nice staff very nice and was absolutely thrilled with my experience thank you hopefully I won't need you again but if I do you will be the first I will come through thank you have a blessed day Brenda Jones
Everyone was very nice and the customer service was great. The repairs just don't look like my car is in the same condition as it was before this accident. I understand there was frame damage so it was probably very difficult to complete this thoroughly and properly and I know that the technician tried their best, however it is just a little disappointing that my car is still not pre-accident condition. Thankfully the issues are minor
I was very pleased with the whole experience. Everyone was very friendly, helpful and efficient. I appreciated the speed in which I was able to drop my car off, rent a car and get on my way to work. I was pleasantly surprised my car was repaired so quickly. The car looks great. I certainly will refer you to anyone I can.
It took 29 days to complete my repairs because the parts that were order were incorrect. They also were delayed due to not noticing a part that needed repair and that I needed a new battery. The battery issue was mentioned to me as I was in pulling into the parking lot to pick up my car. Overall they were nice but a lot of technical issues seemed to happen that delayed my repair.
Eden was great. Easy, fast, and very nicely done repairs. Regularly updated on the status. Highly recommended.
Ben was very helpful in getting our car ready while being friendly and professional.
Vehicle Make : Volkswagen
I received excellent service at caliber, they took very good care of my car.
Excellent service. I appreciated the updates. Car looks great!
There is a small dent/ding in the exact location of the damage. The gentleman who handed off the keys said it was there before, but the Caliber rep handling my case was not available to comment. I would like proof since it's hard to believe that it was not caused in the accident.
Otherwise, I am completely satisfied.
After waiting 2 months and driving 3 hours to pick up my vehicle, the work was not complete. Several areas of damage were not addressed and some new damage was found and never mentioned or asked about prior to the day of scheduled pick up. Had to leave car for additional repairs to be completed and will have to make another 6+ hour round trip to retrieve car at a later date.
Very professional, quick response time and car looks great!
Very happy & positive experience.
Jeff was great about keeping me up to date through the repairs. My car looks brand new again!!!!
While the repair itself looks great, a small chip in my windshield became a huge crack across the windshield while my car was in Caliber's care. Instead of being alerted to this crack via email or phone so I had the option to get it fixed while Caliber still had it, your associates instead waited two weeks for me to come back and pick up the car before alerting me to the crack's presence, giving me no choice but to drive the car off the lot with a crack across my windshield, as I needed the car immediately that day. I wish Caliber had taken more steps to make my experience easy and stress-free.
I would like to say thank you to Ben for all his help.
Jeff Valerie and Shadow were all awesome and the repair was beautifully done.
My vehicle's repairs we're completed as scheduled. I was happy to receive repair updates via email from Jeff my svc analyst,
The repair was to my full satisfaction.
Thank you for your good customer service
Repair took longer than I expected
Vehicle Make : Mitsubishi
The appointment scheduling person was not very friendly and tried to schedule me at a different location. The other location would have been several weeks waiting and she sounded irritated that I asked her to change locations.
I think the entire office and work done was a great Job all the way around Very Happy.
Excellent service and communication. Highly recommend. Ben was very professional and nice.
it took longer than I expected
Thank you. Very professional. Communication was great.
I am satisfied with the body work but not satisfied in the fact that part of my frame under the car was bent by the jack and is pushing on my shocks.
Jeff at Caliber Collision made the entire process painless. The staff was always kind, friendly and knowledgable. They went the extra mile and returned my car freshly washed and spotlessly clean. An unexpected treat, indeed. A first rate experience, thank you!
Did a great job and loved how they updated on repairs.
Jeff was great and the,staff was great
Every associate at Caliber Collision were very nice and helpful. Good communication & Good job. Keep up the good job.
Painting is sometimes tricky but the damaged door is perfectly matched to the rest of the car. Thank you for a great job.
Great communication, I always knew the status of my repair. Additionally, I was very happy with the outcome.
Great communication as well as great service! They kept in touch with me throughout the process and my car was ready when they said it would be ready!
Caliber was amazing to work with! I had heard good things from my family members, and chose to go there. They could not have been more helpful and professional. Their communication was awesome! The work was perfect and completed ahead of schedule. Thanks!!
Ben did an exceptional job on keeping me informed of the complete process. My expectations were exceeded with my car being ready earlier than quoted!
I love your customer service, I wa getting updates everyday, my vehicle look like new. Jeff did a wonderful job. He was come and good listerner.
thanks for everything. you guys are great.
Alan and Ben took great care of me
Very pleased with the service.
Customer service was A1! The quality of the repair was exceptional. The promptness and timeliness of vehicle turn around was about 24 hours. Excellent!!! I am a very satisfied customer.
Time was efficient and the repairs were done quickly. Thank you for your service!
It was a quick turn around for my vehicle repair. I LOVED it!!
Ben was great. Whole process was easy peazy.
Caliber is the ultimate professional car repair service. Caring, daily updates on the progress of work, available to answer all questions. Thank you for fabulous customer service.
Very good communication and excellent timeliness of repairs
Jeff Debaca and the entire staff were great to work with. Jeff kept me updated every step of the way and the work Caliber did looks fantastic.
My car smells really bad with a very heavy chemical odor. Please tell me that the smell will dissipate shortly.
I was so impressed by the daily progress updates and pleasantly surprised when my car was finished ahead of schedule. Everyone was extremely nice and Ben even helped me move my car seats from my rental back to my car. I had no expectation that anyone would help me with that so it was just one of those extra things that really made a difference. I'd easily recommend Caliber to anyone!
Everyone was amazing !
Thank you !
Everyone Icame in contact with had warm smiles and made me feel very comfortable working with your company.
Aubrey and Ben were helpful and kept me informed on the progress. Nice touch to have the car washed outside and inside. Ben walked me to my car. We inspected the repair and he asked if I was satisfied with the work. Good experience.
Great job with communication, great experience!
Very courteous and friendly while very professional. Liked being kept up daily on progress of car.
Chaz and Eden at the Caliber Collison on Alpha Rd were excellent. They provided great customer service and tried to expedite the process for me. Great job!
Jeff was AWESOME. He kept me in the loop throughout the entirety of my repair and was super friendly. In what is a tough time for many people following an accident, having individuals like Jeff on your side is a blessing.
Always knew the status of our repair and it was completed on time plus delivered to our home. Thanks so much!
Excellent costumer service and very helpful staff. Thank you guys you are great!
Huge thanks to Ben for managing great repair and for the work being done two days earlier then promised.
Caliber made this transition of repairing my car easy. I received constant updates on the status of my repairs. Everyone was pleasant and efficient.
There is a long scratch in the repaired fender, and other black marks on it.
I appreciate very much everyone accommodating my hearing impairment by communicating with me via email, instead of telephone. This made my experience much easier. Thanks particularly to Valerie & Ben for their help.
I really appreciated the messages keeping me up to date on the status of my repair. I was also very happy with how quickly my repairs were completed. I had my car back in a matter of days.
Amazing service from the start. It took 3 hours for Caliber to do what service king took 4 days to do. Very fast service and everyone from the front counter to the enterprise reps were very nice. Definatly will recomend to everyone!
Thank you for cleaning the interior of Meaghans car. Job well done.
Check engine light is on in my vehicle
Customer service was great. Repairs were done quickly and I was updated often. It made the whole car accident experience a lot less painful. I would definitely recommend them to friends or family.
Amazing work on the car. Very friendly staff.
First experience. Excellent!
Lee in Arlington was very helpful and did his job well
Everything, from start to finish,
Was amazing. Thank you so much!
Vehicle Make : Volkswagen
Caliber did an excellent job handing over my car in impeccable condition. Ben was not satisfied with the work performed initially so my car was in there a little longer than I had expected. Unlike another workshop that repaired damage to my car less than a year ago, where I had to take it back because they didn't buff it properly and had damaged the hatch. Would gladly recommend Caliber Collision. Thank you.
Best repair shop experience by far. Excellent customer service with unmatched collision repair quality. Extremely satisfied and will recommend to anyone who is in need of your services.
Allen was our contact and we were very satisfied with his professionalism. He looked at our truck pre repairs and noticed other things that wasn't in the estimate geico estimator didn't catch and my wife and I didn't catch either and he called Chad to explained to him the things that he saw pre repair. He explained everything to us and he made sure we were confident about the repairs that were about to happen.
He told me that our truck would be repaired on Friday cause we were going back home Saturday morning and he was on time. When I came and pick up my truck, I saw it sitting in the front ready for me and almost didn't recognize it at first cause when I brought it in, it was dirty from the last 2000 miles of road dirt but they cleaned it for me. He told me he would take care of me and by God he did. I hope this gets back to him cause in my book he went above and beyond and my wife and I appreciate everything. Thanks again Allen.
I really like the text updates & phone call updates. Very impressive.
It was great! If every customer truly gets the experience I recieved, then this location is doing their job and doing it well!
Great job! Good customer service!! Thank you so much, I'll definitely
Recommend your service!!
Service advisor was good (Ben). Need to align electronic updates with actual data
I was very pleased with the work done on my car. Great experience!
The job was done well and my car looks good as new.
Quick, easy, seem less process. Great relationship with Geico made for an overwhelmingly positive experience.
Friendly staff, efficient and helpful
Easiest repair experience I have ever had!!!
Friendly. Efficient, great job
The thing that most impressed me (other than the great job you did on fixing my car) was the constant communication from Dan letting me know what was going on with getting my car completed. I plan on recommending you company to any of my friends that might need repairs and Heaven forbid I need your services again I will be back no questions. Thank you!
When the vehicle is being close to being completed it would be helpful if there was more notice of a time frame when it would be ready to be picked up rather than last minute
Very satisfied how they kept me updated on my car through text message daily and my car was complete a day before promised. The customer service was awesome. Thanks for a wonderful experience Caliber Collision!
Excellent work and outstanding communication! The process was very smooth.
Appreciate the regular updates from Caliber - you guys really made it easy to work with you. In addition, my car repair was finished before schedule. Excellent customer experience!
Thanks again for everything!
Thank you for taking care of me and my car!! Your service is awesome!!
Best service I have ever received from an auto repair company. They are so thorough. I knw my car is in excellent hands with them.
Jeff was great finished my car early and cleaned it. I'm very satisfied.
THE EMPLOYEES AT CALIBER COLLISION DID AN AWESOME JOB FROM START TO FINISH. THEY WERE VERY COURTEOUS AND REALLY TOOK TIME TO HELP ME THRU THIS DIFFICULT PROCESS. THEY TOOK THE TIME TO KEEP ME UPDATED ON EVERYTHING THAT WAS HAPPENING STEP BY STEP. I AM PLEASED WITH THE SERVICE I RECEIVED.
Good job I was kept informed of the progress of repairs to our car. Friendly courteous efficient service
Loved being kept informed of the repair status. I received texted messages on a regular basis so I knew exactly when to expect my vehicle back. Repairs were done beautifully. This was a completely opposite experience from your location in San Antonio. Had I not just moved to Dallas, I would not have considered Caliber again, but you were close to me and had different employees, so I figured I'd give you another try. I'm pleased to say that if I am ever in need again, I will happily return to your location.
I am completely satisfied with Caliber Collision and the service they provided. Jeff went above and beyond the call of duty to get my sons vehicle ready, even going in on a Saturday to complete it. This is what I call customer service and I thank you. This is the 2nd experience I have had with yall and I can honestly say that both time were extremely well done.
Vehicle Make : Mitsubishi
I was definitely satisfied with the repair work on my front right wheel repair and alignment to my 2006 mitsubishi lancer ralliart. However, i was not happy when i got my vehicle back that i noticed new paint damage, linear scratches that were not there when i dropped it off, one was on the front driver side bumper lip and the other was on the driver side side skirt. I keep meticulous note on body damages to my car and those were definitely new.
Everything was very smooth. How cool that the car was done a day early! Thanks to everyone.
Very friendly customer service .
Outstanding service from beginning to end!! Thank you Eden
Jeffrey was such a great service manager. I so appreciated the text updates and was so pleased with the fast turnaround on the repairs