jimmy did a great job. Kept me informed, was professional, couldn't ask for more. Well done.
Clark was very helpful in explaining why it took longer than planned.
Awesome job. Loved the daily updates via the app. Very professional job!
Great work! Car looks brand new and I feel so happy driving it again :)
Left some broken parts in the back seat.
Clark is phenomenal. Thank you.
Car looks great, thank you.
Vehicle Make : Mini Cooper
Could not have asked for a better experience...wonderful staff, immediate updates and beautiful work!
Clark did a great job communicating the status of my car. He really listened and made me feel comfortable leaving my car in his care. He is a great asset to your team. Clark was professional and helpful all the way to the end.
Team did an excellent job repairing my car - good quality and on schedule . Clark and team were recommended to me by a co-worker who said they did
A great job and she was right . Special thanks to Clark for always being available and his professionalism - will recommend to anyone needing body shop work .
Ben and everyone there were very nice and helpful. And my car was ready earlier that expected. Thank you
Vehicle Make : Mini Cooper
The rep I worked with was very nice, but the repair job was less than satisfactory. At first glance, the repairs looked fine. Upon further inspection, I noticed that there was a few spots where paint was missing on my door and overall the paint was kind of textured and bubbled. I don't claim to be an expert in car repairs but I expected more from caliber. I've always used Caliber for my repairs because I've always had good work and my uncle actually manages one of the Houston branches. But I will definitely not be returning to that location again.
I received emails and phone calls during the entire process so I was kept completely informed as to my vehicle's progress.
Jimmy did a great job!!
Ben was superlative! Amazing service!
Clark was very professional and honest. I felt good about leaving my car in his hands.
Clark and Benji were excellent, fair, timely and polite. 5 stars.
They keep you updated at all times
Jimmy was great! Service was quick.
Clark was Great from start to finish. He kePt me informed regarding all the stages of the repairs
Clark helped me out, very professional and nice. I got my truck back the day they promised so the expectations were set and met perfectly.
The repairs and the time it took to complete were outstanding. The customer service at the front desk was subpar and the worst I've encountered by someone who is there to provide customer service. If it wasn't for the customer service this would have been a great experience.
Totally everyone was very helpful
You guys were a joy from the moment I walked in. Everyone I met had a smile ok their face and treated me with respect. The car looks exactly like when we got it the first time. Loved all of the updates via text also. Great experience all around. Thank you!
Excellent work, customer care, I felt appreciated
Awesome job!! Everyone was really helpful and nice
Job well done, Martha and the rest of the crew took care of me.
Great service. They helped expedite the repair as I had to leave town on short notice. I am very pleased and will recommend Caliber to others. Thanks!
Oh my gosh. Your service blew me away. Every person I had contact with was so professional. You listened to my needs and met them. The turn around time was so fast and even before the promised date. Most of all your constant communication every step of the way made such an impact on me and made this experience so easy. Thank you to everyone.
I think your front desk person could be friendlier. She is very efficient but not very customer friendly.
Exelente servicio y muy profesionales muchisimas gracias por su servicio Dios los bendiga
Friendly staff, helpful. Car is beautiful and repairs complete ahead of time.
After a small snafoo upon completion of the repairs, the manager made it right for both of us. Definitely wonderful customer service.
Everyone was very courteous and kind and gave clear explanations of what to expect. I felt very well taken care of.
It's as if my accident never happened! Even better because it was completely washed when I got it back. :-)
Great job!! Friendly, helpful and worked hard to get the car completed in a reasonable time frame.
The overall job looks like nothing ever happened. The pinstripe is a little messy, but it was done by hand so that' to be expected. I am also very pleased that I got my car back right when I was told I would.
The car was not fully repaired, so it has not been delivered.
Jimmy took outstanding care of me.
You have worked on our cars many times and we are always pleased.
Fantastic interpersonal communications with every employee.This co. went above and beyond my highest expectations in each aspect of all the processing. I also was loaned the nicest rental car I've ever gotten. The members of this team should be applauded for their genuine concern that everything go as nicely and smoothly as possible !!
The Geico/Caliber team made the whole process very easy. Everything happened in the timeline they described beforehand and even when there was a small delay, that was clearly communicated. The repair work is excellent.
Looks great. Friendly service
My car was given back to me with a broken or missing val cap. It would have been nice to have been told about this before I left the lot.
Ben Allison was awesome to work with, honest, polite, and extremely trustworthy when it came to my claim. Everything he said was accurate and delivered my truck two earlier than initially quoted. My satisfaction is totally reached with Caliber Collision and will share my experience throughout my social networks.
Great service great people especially Jimmy easy to work with very personal and always on time with the updates definitely will bring bring my car back
Ben was great to work with. Very nice guy
I was explained the process step by step and I was provided thorough information. I was updated frequently about the status of my car!
New car looks new again - loved getting the daily updates on work progress - impressed wit speed and efficiency.
Excellent service by Jimmy.
This was an amazing experience and I will definitely be using these guys in the future! They made the process so simple and easy.
They were very helpful and great!
Excellent! Everyone was friendly and the process of turning in and picking up my car couldn't have been smoother. Car looks great, too!
Loved the text message updates and rental all being in one place. Both gentleman I dealt with very friendly and great customer service.
Ben as great to work with again. The process to drop off and pick up was efficient and quick. The text and phone call updates kept me informed. Overall great experience.
I'm very satisfied and thanks for everything
Clean job and completed wen advised... customer service was great as well
Great customer service!! Thanks!!!
Ben Allison was awesome. He followed up with me every step of the way. Great team to work with.
Car looks brand new, communication was good, didn't take too long
Thank you for everything! It was so easy.
I just wanted to thank allen and Doug. They made the experience very effortless
Did not receive regular updates about my repair, had to call every time to get an update about completion date. Was never sure who to talk to, started with one person handling my repair and ended with another and no one ever told me my case was being transferred. Allstate adjuster found that previous repairs made to my vehicle by Calliber were not done properly and needed to be fixed again.
Caliber addressed each issue I was concerned about and completed repairs ahead of their predicted schedule.Everything looks like brand new. I was particularly impressed with the thoroughness of replaced parts that were not obviously visible but would show up in the near future.
Jimmy & the team were nothing less than amazing. They went above & beyond the call of duty, by staying late, last night to make sure my car was perfect. I wish all businesses had team members like Jimmy & the rest of the team. Please extend many kudos to them for not just knowing what excellent customer service means, but actually living it. Because if Jimmy & the team, you can be sure that I will always recommend Caliber.
The service was great. They kept me up to date and delivered exceptional service.
The manager Allen **** personally confirmed my satisfaction with the service and even brought my car out to avoid waiting time for me .
I'll strongly recommend this service location.
Everything was communicated perfectly. They repairers were nice. They were open at a convenient time. They made sure to indemnify my vehicle and I am appreciative.
Allen was so helpful!! It started rocky with the Gieco adjuster and he was awesome to help me ... car looks great ... picked up cards to pass along the good work
The entire staff was A1,from day one, the staff even kept me informed through out the deration of what was taking place, upon picking up the car,I was so pleased with everything and everybody, I was telling all of my coworkers, and family about Caliber Collision. An I will be posting pictures .Thanks ! Andrew aka DREW Simpson.
Ben was awesome at explaining, keeping me informed and just overall Great Customer Service. I have delt with various repair places over the years but this hands down was the best from the lady up front to snacks for my 4 year old to the convenance of Enterprise. A plus plus
I'm satisfied with the repair job. The minor body work looks fantastic and the mechanical components replaced - tailgate struts and, eventually, tailgate motor - work well right now. And I appreciate how clean the car was when i picked it up yesterday.
My service advisor, Jimmy Palaez, was great. He was very patient and explained things to me clearly. He went above and beyond to be helpful.
From the initial drop off to the pick up of my car, everyone was friendly and professional and made the whole experience easy and stress free. Thank you Caliber Collision!
Work was excellent, great communication from Eden and overall experience was terrific!! Thank you very much!!!
Car returned clean and looking great
Everyone I dealt with was top notch -- great customer service and a repair that is so good you'd never know it had been done. Also, the interior and exterior of my car are cleaner than they've been in ages!
So far so good - just picked up my car yesterday. The only thing I wish would have happened was this: I had a plastic flare/trim piece replaced on my damaged fender. Subaru only sells them for all four wheels as a set (400) - can't buy just one. I was hoping that the other three would have been given to me since they were paid for and I might need them some day in the event any of my others fall off (as they have a tendency to do). Apparently the remaining three were thrown away.
Ben and Jimmy did a great job with the repair process.
Appreciated updates along the way. Car looks good ????
Very happy that the team stepped up to complete the repairs to my satisfaction with no hassle.
We dropped the car off and received it back a day earlier than promised. The car looked brand new again.
Thank you so very much, Eric.
Easy to work with.
High quality work.
I can hands down say, this was by far the best experience I've had with any body shop, even other Caliber locations. Eric was by far the most attentive individual I have ever worked with. From start to finish he kept me informed and the timeline was 100% spot on. I do t think I've ever had a repair shop finish my vehicle on the exact day the projected it to be. Eric is a rare find and should be commended for his superior service and follow up. 5 star service and 10/10 for satisfaction. My SUV looked remarkable.
Seem less process! Great job
Very professional. Very efficient. The manager greeted me directly. I bet much enjoyed the service. Thanks!
beautiful work, the dude that did the job is an artist, hope to not need it again but if anything ever happens I would have him do the job. and black is a tough color to get right because it's like a mirror, it shows any irregularity or imperfections so I am extra impressed.
Great updates on status
Very pleased with the whole transaction
The people who work there are the best pat
Fantastic Service from start to finish. Would and will recommend to for exceptional quality and service.
I was having terrible luck getting my car repaired and then Eric at the Alpha Road location took over State Farm claims. He stayed on top of it and my car is fixed. It was clean when I picked it up. Eric has been amazing to work with.
Instead of replacing the front passenger door and front passenger quarter panel like the State Farm adjuster had recommended, Caliber attempted to repair the damaged parts. The door still had a slight wave in it after the repairs were "complete". The portion of the quarter panel directly above the wheel should have a flat edge to it, but instead, it had a smooth contour after repairs from the large dent in it.
My representative, Eric, was quick to acknowledge the additional repairs necessary and has been very helpful throughout the process. I wish that ****) the damages had been replaced instead of repaired, and 2) somebody had paid closer attention before calling the repairs complete and having me take more time off from work. I've never had body work done on a vehicle before, so I was disappointed that I was able to notice quality issues that professionals either ignored, or didn't notice.
Everyone it's so nice, starting with the lady's at front. Thank you so much.
Excellent experience. Thank you!! Eden was wonderful!
This was the best experience I have ever had!
The car looks fantastic and came back washed and detailed. Ben and Alan were so professional and kept me updated at several points!
In a time when good customer service is so hard to find
Calibur Collision sets a great standard!!
Thanks so much!!!
Thank you for a beautiful job and very pleasant, professional people
I was lucky that my car could be serviced sooner (rather than wait 2 months).
Eden was great at keeping me updated on the status of my repairs and making sure it got done in a quick and efficient manner. He always made me aware of any costs and did what he could to keep it at the minimum. I am very pleased with the results and more importantly the customer service.
Great service and friendly staff.
Paint had pinholes when bondo absorbed the paint. I will bring car back for repaint, but don't know when because my wife's rythim is chaotic since she is a teacher.
More than satisfied. I so appreciate getting a text that someone was there this morning and I could get my car. THANK YOU! And I was not expecting the interior of my car to be cleaned. What a nice surprise! You are great!
Love Allen **** & his team at Caliber. I won't go anywhere else.
Great concept, all needs met in **** place, all work together, all customer oriented.
Finished ahead of schedule made me very happy thank you
Thank you so much for your quick attention to the car!
Ben did an excellent job keeping me informed and finishing my car ahead of schedule. I will recommend Caliber and this location in particular.
This is a company that truly understands what customer service is!!
Great job Got my car done fast
Ben Allison is the best - professional, courteous, and very detailed. I'm a repeat customer because of Ben. Allen was also tops and made the entire 2 month experience less painful.
I will definitely recommend the Dallas Galleria location to anyone in need.
My contact was friendly and prompt answered all questions great guy
The repair looks beautiful. It does look a little like it is not exactly level, or snugly fit, (the new bumper), but not in a noticeable way. I am still concerned that the rear end hit caused both the black wheel mouldings to become unattached and if rain or heat over time might have an effect on the gaps there.
A replacement on both that would come prematurely. I do plan to keep the truck. Thank all of you for your hard work! The back up camera is working better than before, also my speakers are better since the accident Thanks for that too if was thrown in!!
Repair was done with complete scarification , car was clean after repairs.
You really did a great job repairing my damaged front bumper -- looks like it never happened! And I was grateful that you also cleaned the inside of my head lamps which have a tendency to fog up on the Lexus RX350. And finally, I loved the text messages I received while my car was in your care -- very fun, clever and informative. Thanks again!!
Jeff and Allen we're great! The truck looked amazing and we couldn't have been any happier! We will continue to use the shop they're at!
Quick & painless. They got my baby back to me just before my birthday.
Everyone was very courteous and helpful. They did a great job with my car!
Very pleased with overall experience.
More accurate quote of repair readiness
Excellent service and communication- will definitely refer friends and family!
Great service and updated daily completely satisfied
This was the easiest conclusion to a stressful situation. Very impressed and thankful for the attention at Caliber Collision and the ease of car rental from Enterprise. Really really good customer service. I had 2 coworkers recommend you as well so was pleased when Geico suggested you as an option. Thanks for getting me back on the road quickly!
Great customer service and consistant updates eased any question and added to my confidence in you.
Vehicle Make : Volkswagen
Thank you for keeping me posted on progress. Thank you to everyone for being courteous and professional.
Communication was clear and up front. Caliber Collision has great customer service.
Ben has to be a real asset to you company...so pleasant and efficient.
Everything was great.
Great job on my repair updates
Very good service and kept me updated on progress
I've used Caliber for years. You always deliver great service and the quality of your work is amazing. You make a bad situation just a passing event.
My car looks like it was not in an accident.
Caliber Collision and specifically Ben was great to work with. The whole process was quick and as painless as it could be. The repair was done very well and they explained exactly what all work was completed thoroughly. I would definitely recommend Caliber to others, and although I hope not to need them again, I would go back for any body work repairs.
The experience I had with Caliber Collision and the repair of my vehicle was top notch. The service was extraordinary and the turn around time was excellent. Thanks again!
After painting my bumper the wrong color, eventually taking 10 days for a repair I was originally told would take 2-3 days, I just got my car back to discover that the scuff sticker has bubbles all over it, and the right turn signal in the back isn't working. What part of this is supposed to be satisfying?
Everyone there was so nice and helpful Ben, Allen, and Alex went above and beyond for me and my car. They consistently kept me updated about my car.
Great job quite happy with the work.
Quick and easy. Thank you
Repairs were done well and did not take too long. Staff was friendly. Store was clean. Overall, a positive experience.
Very nice, friendly professional group... They also did very nice work on my car ... :)
Great job, kept me informed thoughout the process. My car looks fabulous.
They even cleaned it out and washed it for me.
The service I received was top notch from start to finish. Valerie your receptionist/scheduler/associate was very professional and knowlegeable. Ben my advisor was very through with reviewing my car and capturing all repairs and he has the most calming voice. I would be remiss not to mention Kirsten the Enterprise associate who went out of her way to make sure I had a decent clean car to leave in. Thanks for making a difficult situation a great outcome with AMAZING customer service..BTW loved the text messages ????
Ben was exceptional! Caliber has an extremely professional staff that was very caring to my needs and concerns. I will always recommend Ben and the Caliber Collison team to all of my friends and family.
Ben Allison was wonderful! He kept me updated on the progress of my vehicle daily!
The job done was the best I've had in the past 25 years of car ownership. It was remarkable and far exceeded my expectations. From accuracy, to processing, to communications, to speed and of course quality of work. Two individuals that were outstanding were Christian and Eden. These guys know their business, know how to execute and go far beyond the 'call of duty'. They are to be commended! Thank you. -Dennis W
I appreciate all you did to keep me informed of the progress of the repairs throughout the process.
The body man deserves a bonus
Vehicle Make : Volkswagen
Jeff Debaca was extremely professional & communicated any unforeseen repair issues as expeditiously as possible. Caliber was extremely conscientious regarding my concerns. However, the Enterprise rental agency on their location was not totally upfront with their rental car charges.
I have used Caliber before. So I expected the same good quality of work. The daily status reports by text were a nice surprise. They were almost too frequent. Overall it's just good to have our own car back!
Ben was very nice and kept me updated on everything. Got my car sooner than I thought. Thanks!
I can't say I've been to plenty of places for my car and you guys went above and beyond customer expectation would recommend you to God very nice staff very nice and was absolutely thrilled with my experience thank you hopefully I won't need you again but if I do you will be the first I will come through thank you have a blessed day Brenda Jones
Everyone was very nice and the customer service was great. The repairs just don't look like my car is in the same condition as it was before this accident. I understand there was frame damage so it was probably very difficult to complete this thoroughly and properly and I know that the technician tried their best, however it is just a little disappointing that my car is still not pre-accident condition. Thankfully the issues are minor
I was very pleased with the whole experience. Everyone was very friendly, helpful and efficient. I appreciated the speed in which I was able to drop my car off, rent a car and get on my way to work. I was pleasantly surprised my car was repaired so quickly. The car looks great. I certainly will refer you to anyone I can.
It took 29 days to complete my repairs because the parts that were order were incorrect. They also were delayed due to not noticing a part that needed repair and that I needed a new battery. The battery issue was mentioned to me as I was in pulling into the parking lot to pick up my car. Overall they were nice but a lot of technical issues seemed to happen that delayed my repair.
Eden was great. Easy, fast, and very nicely done repairs. Regularly updated on the status. Highly recommended.
Ben was very helpful in getting our car ready while being friendly and professional.
Vehicle Make : Volkswagen
I received excellent service at caliber, they took very good care of my car.
Excellent service. I appreciated the updates. Car looks great!
There is a small dent/ding in the exact location of the damage. The gentleman who handed off the keys said it was there before, but the Caliber rep handling my case was not available to comment. I would like proof since it's hard to believe that it was not caused in the accident.
Otherwise, I am completely satisfied.
After waiting 2 months and driving 3 hours to pick up my vehicle, the work was not complete. Several areas of damage were not addressed and some new damage was found and never mentioned or asked about prior to the day of scheduled pick up. Had to leave car for additional repairs to be completed and will have to make another 6+ hour round trip to retrieve car at a later date.
Very professional, quick response time and car looks great!
Very happy & positive experience.
Jeff was great about keeping me up to date through the repairs. My car looks brand new again!!!!
While the repair itself looks great, a small chip in my windshield became a huge crack across the windshield while my car was in Caliber's care. Instead of being alerted to this crack via email or phone so I had the option to get it fixed while Caliber still had it, your associates instead waited two weeks for me to come back and pick up the car before alerting me to the crack's presence, giving me no choice but to drive the car off the lot with a crack across my windshield, as I needed the car immediately that day. I wish Caliber had taken more steps to make my experience easy and stress-free.
I would like to say thank you to Ben for all his help.
Jeff Valerie and Shadow were all awesome and the repair was beautifully done.
My vehicle's repairs we're completed as scheduled. I was happy to receive repair updates via email from Jeff my svc analyst,
The repair was to my full satisfaction.
Thank you for your good customer service
Repair took longer than I expected
Vehicle Make : Mitsubishi
The appointment scheduling person was not very friendly and tried to schedule me at a different location. The other location would have been several weeks waiting and she sounded irritated that I asked her to change locations.
I think the entire office and work done was a great Job all the way around Very Happy.
Excellent service and communication. Highly recommend. Ben was very professional and nice.
it took longer than I expected
Thank you. Very professional. Communication was great.
I am satisfied with the body work but not satisfied in the fact that part of my frame under the car was bent by the jack and is pushing on my shocks.
Jeff at Caliber Collision made the entire process painless. The staff was always kind, friendly and knowledgable. They went the extra mile and returned my car freshly washed and spotlessly clean. An unexpected treat, indeed. A first rate experience, thank you!
Did a great job and loved how they updated on repairs.
Jeff was great and the,staff was great
Every associate at Caliber Collision were very nice and helpful. Good communication & Good job. Keep up the good job.