Vehicle Make : Honda
Gabe's collision told me my vehicle is total lost and will make no further repair. So I decided to keep the vehicle and go elsewhere to repair. The day before I picked up the vehicle I specifically asked the collision center of the parts were put back together and they told me "YES". When I picked up the vehicle next day, front passenger fender, foot step, windshield cover guard were missing. First they told me they kept them inside the vehicle but nothing was found inside the car. Then they said they may had thrown them away because they thought it was going to junk yard even though I had always told them my plan was keeping my vehicle from the beginning. Their attitude became rude and lied to me and changing their story stated that those parts were broken in pieces so they were no good to use anyways. I had all pictures to prove to them that those parts were in all one piece. Then they changed their story again stated that the missing parts were actually reimbursed by insurance already. Then I found out couple parts were actually on somewhere that wasn't even involved at the car accident. Gabe's collision took the parts apart to examine the vehicle but they threw them away which they knew they shouldn't, mistakes happen I m not upset because of the mistake, I'm upset because they tried every way in their power to make excuse to try make me feel I was the only person to be responsible for all the parts even they were the one lost all the parts. Lies after lies. The lady on the front desk was rude and i was being talked down, she did later apologized which I do admire but none of the other employees including the Geico Auto Damage Adjuster works there would admit their mistakes and tried every way to sweep under the carpet and blame on customer for their own mistake. If you ever take your vehicle there, make sure let them know you need all the parts back, specifically state to them that to include all the damaged parts and the non-damaged parts that they took apart.
Body Shop Review Pre Auth