The balance of the front wheels are off, windshield has a million micro pits you can see when driving in the sun - very visible, what first start up car, it now makes a whining noise which lasts about 5 miles - never made that noise before, my rosary was knotted up and put under the passenger seat. Rental car company is a mess. I had to stop and put air in the bald tires twice a day. I called them and the male representative to me to take the rental car and get new tires on it. I don't have the time to take a rental car for service. I have some medical bills that I have been paying for, such as MRI's, X-Ray's doctor visits for whiplash and hurt shoulder. No one got in touch with me after I left messages on the USAA's answer machine. I just hope I never hit a deer again. The quality of service from all three entities was awful
Great service! Very quick and kept me up to date daily!
Kevin was personable and kept me updated frequently with progress both via text and personal phone messages. He was patient when he explained the repair needs and costs were outlined for me clearly. My car looks like brand new -- and I'm sure it's very unusual yellow color was a challenge to match. But the finished product is top notch.
The repairs were completed to expectation. Kevin once aging make it happen. Thank you all of your for getting the car fixed .
Extremely responsive in letting me know the status of my vehicle, excellent customer service when picking up my vehicle with detailed explanation of work done. Very fast turn around to get me out of the rental and back into my car!!!!
My car isn't even finished.
JJ was awesome! He talked me thru the process when I dropped off my vehicle. He stayed a little late for me to pick up my vehicle when the work was completed. The text messages letting you know the progress of your vehicle is a great way to keep customer interaction while their vehicle is being repaired.
Great customer service experience from beginning to end.
It took little bit longer I expect...but thank you for great job...:)
Management has a true compassion for his job and customer satisfaction. Rare to see in business these days!
I really appreciate JJ and the one on one. He knew the situation and was ready to assist or find me the answer. If I need anything when it comes to my car you have my business.
Excellent customer service!! Joshua and Danevia are great folks to work with. Rico and Robert do great body work!
The entire team was awesome! Kept me informed of every step and progress of my jeep. I would definitely use caliber collision again. Thank you all for fixing my jeep and making her look brand new again.
Excellent service. Very friendly and helpful.
Very courteous staff. Quick repair time.
Best collision repair service I have ever experienced!
Kevin is a consummate professional. He communicated exactly as asked and carried out all of his duties in a professional manner. I recommend promotion to management position.
Great communication throughout the experience
Kelvin kept us up to date and we'll informed on daily basis. He provided great customer service. Thank you.
Everything was great! I was kept informed every step of the way.
Vehicle Make : Volkswagen
JJ was awesome. Kept me informed every day on the progress of my car.
Did a great job keeping me updated. End result was fantastic.
The Staff at Caliber collision treat you with respect and my vehicle was repaired in a timely manner. Kevin (service advisor) and Daneva (front desk) were kind, caring and professional towards me and that really makes a difference when you are deciding where to get your vehicle repaired. I've used this location before because everyone is this way, and I appreciate that!
Kevin's communication was top notch. He kept me informed every step of the way. Danieva was very helpful with the beginning stages of my claim and time frame. We were very pleased and will recommend Caliber to anyone who asks!!!
Kevin,J.J., and everybody else involved with repairing my vehicle were complete professionals.
Vehicle Make : Volkswagen
My support has Kevin he did a great job showing the care for the car and my family's well being. My vehicle looks spectacular with the work they have done!
J.J is a great guy, one who keeps you in the loop of everything going on and gets the job done right and in a fastly manner.
Best Service I've ever experienced!
Thank you so much for taking care of my jeep! It looks like nothing ever happened to it!
Thank you for a great experience for once
Customer service was awesome!
The level of communication was amazing.
Keep the quality of work and customer service. Kevin knows his job very well and his knowledge and experience shows on the results and when talking to him. He truly cares for his customers and puts my mind that my vehicle is in the right hands.
My repair rep Kevin was awesome. He made this process very simple, comfortable and enjoyable. He was very courteous and knowledge regarding the process for the repair of my vehicle. He was available for all my questions and concerns which put me more at ease. His excellent customer service eased the stress for a military spouse handling her first vehicle repair while her husband is deployed. Hopefully management is in Kevin's future because he will do quite well.
My car was repaired ahead of time. I was helped by Kevin who was very professional and kind. My experience went very smooth and I am satisfied with my repairs.
I can't imagine it being any better!! Mike and JJ were fantastic from start to finish!! With the phone calls and personalized text messages I received, I felt like I was their only customer... All the employees did a phenomenal job from the customer service, to the body work and paint detail!! You can't even tell there was any damage!!! Thank you Copperas Cove Caliber Team!!!
I had a wonderful experience and have no complaints. My car looks great!!
Job was a week ahead of schedule and very professional work
Car seems to handle better than before only bad remark is they had to break of 2 of my locksnuts cause I was never giving the key but they could of put 2 generics nuts on there would of worked fine but overall 5* would recommend to everyone thats needs repairs
This is the second repair we have had at Calliber. We wouldn't trust our vechiles to anyone else!! Fantastic customer service and the repairs are flawless!!!!
Professional and Proficient! Customer service was nice and my repair was done ahead of time. I was informed from day one on the progress of vehicle. I definitely highly recommend Caliber Collison!!
Great people and the job was done in time. Just took two days. Use the same store before and I am very happy
Everyone was amazing! So friendly and so helpful. Made me feel completely taken care of and made an awful situation a little happier just by caring!
Quick response, texts were a friendly feminder of the progess and helped keep piece of mind.
Very friendly staff. Keep me updated on progress. Car was done before time that was estimated. Car looks great. Will recommend others to come.
My car is acting worse than before I brought it in
Fast and well done, staff is professional and friendly.
Very informative and knowledgeable about me car and the status of its repairs
Great job. My only issue is that a dent near the license plate was not corrected by the hail team. It may have been that the debt was not from hail... Not sure. But minus that, my car looks great and JJ did a great job in answering questions and taking care of everything.
Fast service and happy with the results.
Great job. Great people. I really mean it. Total satisfaction.
Outstanding workmanship and customer care. Everyone is professional and kept me informed every step of the way.
Vehicle Make : Land Rover
Amazing service, from car care to customer service
Great quality of work. Incredibly happy with the turnout
Great Place To Send Your Car.
Excellent customer service!
Very fast service, excellent care and attention to costomer needs.
The best service i have ever had . They were quick and even gave me ride home after leaving my car at the shop. A five star operation all around. Outstanding!!!
fully satisfied . took care of all my need kept me updated great service.
JJ completed repairs ahead of schedule with exceptional results; best experience. Ms. Dane via was professional and kept me well informed of my car status; service with a wining smile.
Your friendly greetings and explanations are exceptional also I APPRECIATE HOW I was kept informed on the progress. Keep up the good work.
The rental car company enterprise drop the ball as far as picking us up at the appropriate time .
Vehicle Make : Volkswagen
They kept me informed at all times throughout the process and ensured all of the damage was found and fixed correctly. I was impressed that they thoroughly tested and quality controlled my vehicle.
Grate job will tell friends about you guys
They did an excellent job on my car in such a fast time thank you so much
This is the second time I have had to use caliber collision and both times the customer service was great throughout the time my vehicle was in their hands. If in the future I have to use their services again I know my vehicle will be taken care of and in a timely manner.
Excellent staff support. Ken was great.
Your stablishment set the standard for the rest of the automobile collision repairs in quality, customer sevice and satisfaction. You are the very best. You're second to none. Customer for life.
Kevin and the rest of the staff at Caliber always does a great job taking care of me and my car. Thanks again for everything!
We were very pleased with the work conducted on our vehicle as well as the service we received. We appreciated being kept informed of the process throughout and for the quick turnaround. We were very impressed with all the staff from the receptionist to all the service advisors. We would definitely recommend caliber to others.
Great job on updating me and keeping me informed about my vehicle.
I was very satisfied with the customer service and friendliness of the entire staff as well as updates on progress of the repair.
The mechanics we're great! Keven and his manager explained everything that was going on, and helped me understand more about how auto claims worked. They finished working on my truck before the estimated end date, and kept me up to date on the progress. I would definitely recommend them to a friend. Thank you!!!!!!
I am very happy with the family environment that I got... everything was explained to me in detail and the repairs where done fast and with expert care... Thank you again...
The updates via text message and phone call were a helpful comfort and made coping without a car much easier.
I am very satisfied w the repair. Great costumer service and comunication.
Excellent service, kept up to date on progress of repair being done, great work, thank you.
I was impressed with their technical knowledge and by confirming with Honda about the Authorized repair and having my insurance company inspect the repair, since they were covering the cost of the repair.
Team! From the front desk to the back repairers working I was always acknowledged and greeted with a smile!
They made my car look newer than when I had originally bought it which was the best part. The man that helped me out this time really helped with paying attention to little details to my car so that it would get fixed to perfection was Kevin. I would definitely recommend caliber in Copperas cove to anyone who needs car repairs.
I appreciate the service I get there. Kevin goes out of his way to take care of my car and to accommodate me. I will continue to recommend caliber collision to everyone.
Very satisfied with the professional staff and the constant update of the repair to my truck. I would recommend your business to any of my freinds. Thank you
Wonderful staff! Thank you for everything.
Quick and a very good work
We had our vehicle repaired much quicker than we expected. Thank you for the fast, and friendly service!
My car was not handled with car.
Excellent job, kept me well informed along the whole process of the repairs. Excellent customer service. Will recommend to any one in need of any repairs or work.
Great service and did a fantastic job on my car! Highly recommend them!
No words are necessary for a job well done, no do words suffice for a job well done!
Thanks to everyone at Caliber!
Caliber wasted my time and my husband's time.
After buying my new car a week later it was damaged but caliber Collision did an AWESOME job with my repairs! When I pulled up to the parking lot I feel in love with my car all over again! Thanks for making this tragedy into a great experience! You all were great!!!! Very welcoming staff and I will definitely comeback to see you if necessary and I will DEFINITELY recommend your services!!! (:
Loved the results. Great staff.
Kevin was awesome and very helpful, truly made this a great experience. I would surely recommend caliber to all my friends and co workers.
Excellent customer service, Mike was very attentive alway keeping me updated on my 2011 Dodge Journey. Will keep you in mind for further services.
Staff was great. Kept me informed all through my repairs. Very professional. I received vehicle back in a timely manner. Great job. I really appreciate the service and will recommend others to your business.
Great overall experience; couldn't ask for better customer service than what we received from Rick and Kevin.
I like how we got text alerts to let us know how everything was going every few days, along with the phone calls. We choose this location over any location because the staff is super friendly and will make sure you are satisfied with the service. Job well done to the Copperas Cove Caliber Collision Team...again!! This is our go-to collision center, where we know exactly what we can expect.
Tip top service. Attentive staff. Regular updates via text and call. I can't think of anything more I could want. Great job I will definitely be back if needed.
Thank you for getting my car fix in a very timely matter! Y'all kept me updated on my progress just about everyday! Thank you!
I am completely satisfied with the work done on my truck, Mike was awesome and kept me informed every step of the way. the experience was unforgettable and I will recommend anybody and everybody I know to do your business with caliber collision
Excellent customer service, completed faster than expected and quality repair job.
Fast check in, quick return of vehicle, fast check out. (Please pass your training to the Enterprise rental desk, please).
Thank you for doing a great job and doing it in a reasonable time
Kevin and the staff was very helpful. Best service I have ever experienced.
Job completed superb. Was continuesly updated and job done quicker than expected.
Great customer service! Absolutely the best experience in a bad situation.
I was extremely pleased with the service, updates and phone call for pick.
All the were friendly and courteous.
Mike did a great job on my repairs.
I will refer people I know your way!
Copperas Cove Caliber is the best.
Service was excellent and everything was explained to my satisfaction
Ricky and Kevin represented Calliber Collision to its highest quality!
We like to thanks you for making our car new again and for the great service from start to finish.
Thank you for your communication!
The service was excellent and the whole team was very courteous!
Great customer service!!!!
Tell Kevin he needs to return my phone call next time
You guys and gals are unlike any repair facility I have ever experienced; in a word you guys are AWESOME!
The COPPERAS COVE Caliber location is outstanding. They go out of their way to get the job done earlier than estimated.
Great attention to detail
Outstanding service ! Wouldn't go anywhere else!
Vehicle Make : Mitsubishi
Great time with repairs
I like, that I was informed on the progress of the car as it went through the different stages of the repair. I was greeted as I walked into the shop and offer a drink. Everyone was very polite and respectful toward me. I felt very welcome. Thank you
Vehicle Make : Volkswagen
Outstanding Quality Service
Service was professional and fast.
There are some minor scratches on the left fender that are still there from the accident but The rest looks great.
Very professional thank you great job!
My vehicle looks like it was never in an accident thanks Mikey
Vehicle Make : Mitsubishi
An excellent job was done on my Mitsubishi. Even though there was nothing more then a few scratches and a cracked grill; Mikey did an exceptional job fixing it. I greatly appreciate the fact that two coats of paint had to be applied to my bumper before y'all were satisfied with the results. Makes me thankful that you treated my car like you would your own! Thanks again.
Kevin was wonderful , employees like him compliments a business
best experience I've had at a vehicle repair shop I would definitely recommend to anybody I know in need of repair the manager was excellent in being involved an the paint body an internal structure repair was great as well as the guy that explained to me all repairs before I left I forget his name I was paying more attention to the excellent work sorry what ever your name is lol thanks to all from the desk to the shop
Great service and customer service is the greatest
The staff at the Copperas Cove Caliber location were completely professional and definitely recommend them to anyone for needing body repairs done for their vehicle
Great service, got the job done two days earlier than expected ????
Very fast , efficient and pleasant service received by all. Keep up the god service .
They were very friendly and helpful. Exceeded my expectation with service and delivery of my vehicle. I'd go there again if the need arose.
We appreciated being kept informed every step of the process and we're really impressed by the friendly and courteous attitudes of everyone.
Wonderful job and i am completely satisfied.
Awesome customer service. Kept me informed every step of the process. Was complete exactly when estimated.
Kept me up to date the whOle time and excellent service
Thanks you're very kind of help
The overall friendliness and courtesy of the staff was amazingly wonderful. Very pleased!!
I have to say at Caliber, they are very nice, know what they are doing. They definitely made me feel at ease,never left me hanging. I was always informed. Even stayed after to make sure I got my car after I got off work. Just have had great a experience with them. Very pleased!
I am glad you leveraged technology and kept me updated by text message!
I was never contacted on when my vehicle was done and now I'm being charged an additional fee by the rent-a-car people for keeping the car past the repair date.
Excellent service, with clear and prompt communication though out the process
I won't go anywhere else now.
Everyone was professional and gave me personal attention. Incredible experience!
Y'all did an outstanding job! Thank you!!
Items were stolen from my car. I had to explain to my ten year old daughter about people who take advantage of you, and don't care you just were in an accident missed work, and have doctor bills. They stole money from my child. I will never do business here again.a wallet with a jc penny gift card , and 25 dollars plus 7 to 10 phones we planned on turning in for cash. They took all the nice phones, and left us the broke ones. So upset. I will tell everyone I know not to do business here.
Great professional work, made me feel comfortable leaving my car knowing it is in excellent hands! Thanks again.
Outstanding job on the repair.
Great service and great work. Great experience
Mikey kept me informed at all times with the status of my repair
Very happy with the quality of my repair and the staff was amazing like always.
You guys are very informative. Excellent work, my son and I are very pleased overall-- you are very professional. Thank you and happy holidays!
Both associates I worked with were awesome. Shante was extremely personable and a wonderful help to me while switching car seats and children back and forth from cars. Mike was patient and helpful with us as well. He was thorough and explained all that was fixed and made sure I was pleased.
Highly recommend this auto repair shop. Thank you for a get service.
Professional staff and job was done quickly
The time it took to fix my car was outstanding I was expecting a kinder period of time without my car. I had a great experience in customer service with Kevin who stayed after work hours so that I could pick up my vehicle for the weekend! Kevin also gave me plenty of update statuses on my car. I would defenetely recommend caliber collision to any of my friends if they need body work done to their car. Thank you
Great service, outstanding customer service, and great results!..
This is my 2nd tI'm at the cove location and I am very happy with the service and the way all of my questions and concerns about my car were answered.
The customer service is amazing at the Caliber Collision shop in Copperas Cove! They take there time to answer any questions and are knowledgable in what they do. I recently had my car in for a minor fender bender and my wife's car there after she hit a deer and after they were done with the work on both vehicles, they look like new again. They ensure that every part is ordered and installed correctly. Definitely the best shop around the Ft Hood area.
Amazing service and staff. I highly recommend
I appreciate your dedicated work and ensuring that I was constantly/consistently informed of the progress being made. I will always be happy to recommend others to this company!
We are very pleased with how quick the repairs were completed. The atmosphere of caliber collision is very pleasant. I will tell all my friends and coworkers about caliber collision.
Service was great from start to finish!
The staff is even fixing stuff that was done wrong from last time .
Will refer to my soldiers in future
Wonderful staff. Experienced and professional.
Very friendly and helpful!
Yes the staff and technicians attitude was that of someone whom cares very professional easy to talk to very knowledgeable in redetence to particular parts and service gave me a time line told me what to expect and made it happen as he said it would am very greatful that you've choisen our community to support with highly motivated staff.
Love the fact that they keep me updated with what's going on with the truck. It was done on time as promised. Awesome customer service in all area. Thank you for a job well done indeed.
The staff was awesome and the repair was perfect.
Briana **** and her team provided outstanding service. The Copperas Cove garage presents a clean and professional appearance that is a plus, Briana greeted my wife and I and explained every step of the process, and the repairs completed was what I expected. Great staff and service.
Brianna was very helpful and kept me well informed about the repairs on my vehicle. Thank you for making this smooth and worry free!
Kevin was very professional and Rick has an excellent staff overall. The job was very well done and the miniscule errors are being corrected at my earliest convenience. I was kept up to date throughout the process via text and phone calls by Kevin, who once again was very professional, helpful and knowledgable. This is an excellent crew in whuch I completely trust my vehicle with and I will highly recommend.
They did an excellent job and I will recommend you all everyone.
Vehicle Make : Volkswagen
Repairs were done well and in a timely manner.
Never had such amazing customer service
The overall work done on my husband's car is incredible! Y'all made my day and restored our family's car. Thanks a million times. I know I made the right choice in choosing your shop.
Customer service was out standing I will definitely recommend Caliber Collision. Ly and Kevin answered all my questions
I was very impressed with the text and call updates very good personal contact.
Wonderful job! Though there was a minor issue it wasn't a huge deal. Everyone was super kind and personal and I really appreciate the entire staff!