Vehicle Make : Volkswagen
The paint finish on the repair was waaaay beyond expectations. Superb.
excellent service, jovon is the best
Great job from beginning to end. Nice people. Clean facility.
Had my car back so fast. Provided a gray rental car with no effort!!!!!!
This was the best experience I have ever had in a auto repair situatio. The customer service exceeded my expectations. Drop off took less then 15 minutes and pick up was less then that. They estimated my car to be ready by Friday and I received it on Thursday????
I would definitely recommend to my family and friends.
from beginning to end everyone was very nice professional and answered all my questions it made my experience very delightful and i would 100% recommend your business to all my friends and family. Great job everyone! i'm impressed for sure.
They said my bumper was replaced with a BRAND NEW ONE when it was not . It's the same bumper just somewhat repaired. The clips under the hood supporting the bumper are damaged, the paint job quality is not as good as I should be you can see bumps in the paint that look as if paint if covering dirt, multiple screws were missing on the bumper , and the bumper is not positioned on the car properly.
I noticed the problems as soon as I got home and was able to inspect the vehicle (within the hour). When I called and let the know about the bumper they let me bring it in right away. I pointed out that the bumper was BROKEN and the guy just told me "oh it popped out we can just pop it back in". It can't be popped in it needs to be REPLACED as I was told.
Lastly I was told the vehicle would be ready by 3:30 , I left work early to be on time to pick it up . I arrived closer to 4:30 and was told the car was still not done .
Everyone was so helpful, courteous and professional. I am so impressed with the exceptional customer service I received from start to finish.
Absolutely satisfied with the service. Your representative went out of his way to deliver my car on a Sunday so I don't have to be bothered on Monday at work. I appreciate his dedication to provide exception service for Caliber. I will recommend Caliber to my friends.
18816 Friar Tarzana Ca 91335
Outstanding customer service and work ethic
It has a chip on the fender and it noticeable my wife spot it looks like the clear maid a bubble ****-****-xxxx going Monday to show you
It took 2 weeks before my fender part arrived, but when it came everything went very smooth!
My bumper is still loose it needs to be replaced instead of just being painted over.
Repair was not correct. Bumper needs alignment.
Perfect. Super. Very good job
Loraine is a professional young lady she was grt update us every day the car car was ready a head of time then that was promised all the crew was grt thank u
Service was above and beyond. Very very happy
Vehicle Make : Mini Cooper
Jovon considered my financial situation and did as much as he could to repair my damages and allowed me to stay within my budget. He kept his word and earned a happy customer who will return and will refer others.
The best service ever! Friendly and informative. I loved getting updates about my car via text.!
Everything was very quick and smooth, they answered all questions I had. My car was also completed before the scheduled date which is great !
Under promised, over delivered. GREAT. EXPERIENCE.
JoVon Henderson greeted me with a big beautiful smile that made me feel like everything was going to be OK he from start to finish take excellent care of me I would definitely recommend caliber collision to my friends and my family and especially have them ask for Jovan
My hood isn't right. Does look flush. Javon told me he would take care of it.
Wveryone was great and super helpful. Only critique is that the rental return felt a bit rushed. I get the 24 hrs notice to return the car idea, but in practice being called at 5:15pm on a Friday after receiving a text at noon the same day that the repair wouldn't be finished until Monday and being told I'd have to return the car during the 3 hour window the next morning isn't really 24 hours notice at all. Other then that loved the quality of service and the friendliness of staff, just think the returns system could be a bit better.
Made everything so easy for me and everyone there was very professional.
Everyone was so helpful!
I appreciated the updates
The work was beautiful
I love having Geico and Enterprise working together with you
The staff was amazing
From walking through the door to picking up my car the staff made it a painless and easy experience. I would recommend CC to anyone!
Very good work done very fast. Extremely courteous and friendly service, above and beyond!
Caliber collision of cango park did an excellent job on my audi.
Thank you !!!'
Felt comfortable in there and they were helpful
I'm overall happy with the job. My car's door was replaced and now it doesn't close properly. The mechanic said it will take some time for the seals to adjust. It's fine. Just a comment here that I could've made aware of this before. Didn't have to wait till I find out while leaving the shop. Again I'm optimistic and overall happy with the experience.
Extremely caring, and worthwhile experience.
Very good communication very helpful staff overall a very easy experience
Great shop left everything as if it never happened
Vehicle Make : Volkswagen
Although my car was damaged and being repaired at a time when I had a sick baby in the hospital it looks beautiful , they brought the finished car to the hospital and returned my rental for me so I wouldn't have to leave my baby. I'm very impressed with not only the quality of repair, they went above and beyond to show care and heart in a personal way. I can't thank you enough.
Service was excellent as always!!!
Awesome!! Great professional service, two thumbs up!! Especially Lauren. Thank you very much for took care of my car.
The service was excelent. Renting the car at the same location made the process easy.
It was a good opportunity to deal with you
I had a great experience. people there were very nice ,and efficient . They took care of everything .my car looks great! And they got the car ready in very short time. Thank u Monica F
Very satisfied over all you guys kept me updated on the progress of the repair and returned my calls in a timely manner when I had questions.
All you guys are great. Junior was very knowledgeable of his work. Keep it up guys.
Jr is amazing !!!!He has an amazing friendly personality that makes you feel like you have known him for years. He knew I was going to be with out a car while my car was in the shop so he did everything possible by ordering parts ahead to get my car in and out ASAP, and he had it done by the day he promised. He is a great asset to your company and you very lucky to have him. Hopefully he gets to see this review so he can see his hard work is appreciated.
Thanks again Jr
Very nice attention. Care for details. Updating is great. Excellent service in all aspects. Congratulations !
It took a little longer than I would have thought but the repair was worth the wait.
I loved the daily text messages!!! Great company. Everything went so smoothly!!
You did not return my car to me the way it was previous to the accident. There were a lot of texts & messages I was receiving but no actual phone conversations. I should have been more clear with my expectations from the beginning but overall the performance of your staff was not top-notch . I would not refer your service to my friends or family. Also I was surprised how dirty my car was when it was returned.
Professional and friendly ! I love how you keep me informed and follow through with high quality workmanship..
I could not possibly more satisfied. They just don't get any better than Caliber Collission. I will always bring my business, that of my family and friends to Calliber. Thank you for making such a stressful experience so pleasant for me. David K
Vehicle Make : Volkswagen
They were amazing! I could not have been happier with the people and the service! Great job!!
Great team of workers! Always in touch with me and kept me updated.
This was my second visit and everything was great. Thanks.
Thanks for the great job. Car looks great!
I like the shop. The people there are awesome. Really care about the people that walk in. Thanks for giving my husband the attention. You both became my white knights. And the car looked great
I couldn't be happier with the quality of the work they did
To repair my new car that was so badly damaged. Lauren is absolutely amazing, she cares about her clients and she goes above and behind to make sure the job is well done. Thank you Callibur Collision team for doing an amazing job with my car and going above and beyond to deliver such quality of work and excellent customer service! You are awesome!
Excellent! Great leadership shows!
A great job was done on the repair. Excellent work and excellent customer service!!
Jovan and his team did an amazing job!
exelente, customer service too, I am so happy, my car looks new
Just got my car back tonight, so far so good. The employees at Caliber were so awesome, very friendlt, helpful and made thr repair process completely painless. My rental car was waiting for me and everything went smoothly. Thank you.
Vehicle Make : Volkswagen
You guys have done great job!
Staff is very friendly and I'm so glad to have my car back! Thank you!
Bumper looks great and I appreciate them cleaning my car. Lauren was very friendly and went out of her way to be helpful and nice. I would come back to this place if I need anymore work done on my car.
The car was done by the deadline given and the work done was very nice.
Very recommendable to family and friends
All good except for the paint smell.. It's still lingering on..
Overall customer service, and repair quality are great, Thank you
I really liked getting frequent updates and my car looked so clean and shiny when I picked it up.
Fast, efficient and work looks good ????
There was one part they couldn't replace and they did a great job of trying to fix it. I'm annoyed that GEICO doesn't compensate for that, but CC was really great.
Ladies at the front were extremely nice and provided excellent service
The repair happened really quickly and everyone was super nice.
At the end my cat was washed and polished.
Nothing to complain about.
Chrome rear window molding was bent and scuffed
Plastic undercarriage came loose under car when I left
Whistling sound from driver side window when a/c is on high
Some bubbling in paint
Iam happy with jovan's commitment and work. Thanks
The staff was very courteous, professional and friendly. Plus the car looked really nice!
Jovon and crew are TTTHHEEEEE BBBEEESSTTT!!!
Everyone I dealt with was great - from the receptionist to Loren to Jovan. It was helpful having the GEICO agent there and also easy dealing with Enterprise.
It was a very positive experience.
It was a great experience. Very friendly staff. Thank you!!!
Best experience with an auto body shop I've ever had. Everyone at Caliber was super friendly and professional. They were all extremely nice and helpful. Can't say enough good things. Thank you!
Repair looks good and car was clean, but I feel that you did not value my time. Drop off took over an hour even though I had a scheduled appointment, lots of waiting.
Today I got a text that my car would be ready at 3:30pm. Because I wanted to avoid more waiting, I called around 3:15 to verify that it would indeed be ready at 3:30. The person asked me when I'd come in and I said 4:15 and he said it would be ready then. I got there at 4:20 and signed the paper work in 30 seconds and then waited until nearly 5pm for the car to be ready. My weekdays are super busy, I don't have time to wait that long, especially when I make arrangements to ensure I'm not waiting around.
First I was told to come back on a separate day after I had made an appointment. Then I was told my car would be finished on Friday which did not happen. I picked up my car on Saturday just to find the bumper corner sticking out. Now I have either miss or leave work early for a third time to get my vehicle fixed when it should have been done right the first time.
Vehicle Make : Mini Cooper
Polite, efficient, and prompt service. Thank you.
Jovon is such an amazing manager! Calliber is very lucky to have such a good guy running their Alabama Ave location. He is on top of things and delivered for me. He brings a positive vibe to the work atmosphere and really works hard. I want upper management to know what kind of asset they have with Jovon. Overall, I'm extremely satisfied with the work. 10/10! The car looks great.
Excellent communication between your personnel and the customer (me). Everyone was friendly and knowledgable. A the turnaround time was excellent
A good experience.
Jovon and the entire team @ Caliber Collision were courteous, professional, and knowledgeable. They helped make the entire experience go smoothly. They did an excellent job on the body work & flawlessly matched the existing paint color on my Mercedes Benz. I couldn't be happier with the end result and would definitely recommend them highly.
Vehicle Make : Volkswagen
Quick and to the point ....hassle free.
I was extremely happy with every step of the process. Lauren was fantastic, explained everything so thoroughly, sympathetic with how stressed out I was about my brand new car being in an accident and made sure I was completely satisfied with the results. Everyone was very nice and I couldn't be happier with my overall experience. Thank you!
Really good customer service! Thank you for making it so seamless!
Jovan was proactive in repairing my vehicle.
I've already discussed it with the manager and he has offered to correct the problem. I've been satisfied with how he handled the situation so far, but since it's not fully resolved, I couldn't answer "yes" yet. I have an appointment for the correction next Monday 8/22.
Fast and completely satisfied
Great service. Repair was very well done. I appreciate having Geico and the rental car onsite. It made the process so much easier. I would definitely use this service and repair shop again.
Very professional, cheerful, with great communication and follow up.
Service and courtesy outstanding. 5 stars!
The staff was very helpful and friendly! I would use the shop again if i
Need a repair shop. They also kept me updated.
Very efficient, friendly and knowledgeable emoloyees
The service was excellent thanks
Caliber Collision handled the entire process getting my car fixed with ease and as little stress as possible. The car was fixed quickly and looks amazing Thank You Again
Repairs was well done also customer services was A+
Best customer service I've experienced in ANY industry in YEARS! Jovon is the MAN! I will blast social media with how happy I am with Caliber and always insist people to go nowhere else, ever. Five star, exceptional business! Many thanks!
The manager and Geico rep were amazing! Their customer service was 10/10!
I am very satisfied of the smooth service.
Vehicle Make : Volkswagen
Quick and easy.
Fast, courteous, and efficient. I really can't think of what else one could possibly ask for. Thank you guys!
Not only was my car fixed the same day. It looked just like it did 3 years ago off the lot. Caliber did an amazing job and the people helping you actually care. Thanks guys!
Jovan, and all the staff were courteous and my repair was done quickly.
Outstanding service!! Above and beyond! Jovon went out of his way to make sure I had the best service. Thank you so much!!
Everyone was so thoughtful and kind. The service was beautifully executed and so fast. I would say it's probably the best auto related experience I've ever had. A huge thank you to everyone at Caliber Collision!
Very Good Job ,but only one small scrach mist above my door...
Took waaay over 4 days that you said. Kept sending me lovely texts that it would be ready on 27th. I plan accordingly When I call to confirm they say uh no the 28th. On the 28 they text saying its ready( at 9am) When I rush there on my lunch half hour break its NOT ready plus it takes your guy 20 minutes to put on my vehicle logo while I sit in the car in 105 degree heat since you had summoned me out to the lot say it was ready. Feel I should have gone to my regular body shop
Great customer service from start to end. Polite employees, great update system, fast and reliable.
Everyone was very professional and friendly. Outstanding service. I was very happy with the repairs and the time frame. Enterprise provided excellent service too.
Jake the adjuster from Geico was very nice to work with. Lauren and Alisa could not have been any nicer! They all gave me great customer service. Working with them made my experience feel smooth and easy, without any problems. They are all wonderful employees.
They actually finished before their projected date and my car looks and drives better than before.
I loved the uptodate information. I knew what was going on all the time. Also experienced great customer service.
Very satisfied overall. Caliber Collision saw that a car part selected by the insurance company would not render my cat to the best state possible so it ordered me a new part from the manufacturer. They truly value customer service and will not return a car unless it is in perfect condition
Everyone was super nice and helpful and very professional. The only issue was that they forgot to do the rear bumper. I'm sure we can resolve the issue. I would recommend your company.
Many thanks to you, to Enterprise and to Geico for giving me the freebee of a lifetime. Keep up that high caliber work. Best regards, Garry W
Broke my back up camera. Was not ready to fix and claims mechanic did not touch backup camera. Looks as if I am cooking up a fake story. Do not trust Caliber collision.
Linsey was amazing from start to finish. The lady that sits in the front desk Aswell was very nice and helpful. I really needed my truck before Friday due to a vacation and Linsey and the staff made it happen and kept me informed daily via text. Everything was done as promised and I appreciate everyone's hard work. My sensor was acting up in the back number that you guys changed and Linsey had a guy take care of it immediately. I am very satisfied with Linsey and caliber collision center! Thank you
Wonderful experience! Love the regular updates of the work progress. Everyone so friendly and very professional! I will recommend this place to anyone!
Everything was so convenient and smooth. I strongly recommend your place! 2 thumbs up!!!!!
Outstanding efficiency. Impressed.
Good professional service. Thank you!
I am very thanksful Alisa, she is professional and very nice person
the service from the employees and the quality of the workmanship could not have been better.
Everyone I've spoken about my car has been so friendly and respectful. Would recommend your business to everyone.
I will highly recommend your shop! Thank you for taking GREAT CARE of me (and my car!!). Your warm friendly office staff is professional and accommodating!
Thank you Caliber Collision!
Awesome Customer Service!!! Linsey was beyond a 10!