Wonderful experience. They keep you informed during the entire process.
This is the second time I've had to use your business and I am extremely satisfied with the work you have done. You guys do phenomenal work and the service you provide is exceptionally great! My car looked brand new when I received it. The detail work was also wonderful. Thank you so much and tell everyone that worked on my car that I appreciate their work
I am very pleased with your services. I was updated through the whole process.
Vehicle Make : Volkswagen
I was kept up to date on the progress of the car repairs on a regular basis. The car seems to be in good condition despite the extensive damage. Thank you.
My experience with ABRA was exceptional!! Everyone was so kind and courteous and I couldn't believe how fast my repairs were completed! Great job everyone !! And thank you for going the extra mile and wiping my Jeep down ,cleaning all the windows ...and Amorall on my tires!! I will definitely be singing your praises to friends and family!
Like nothing ever happened thanks
I will consider using ABRA again in the future
Everyone was super helpful, Patty Kara Autumn and Skip kept me well updated and at ease through the entire process. My truck looks AMAZING! From the customer service to the body work, all the way to the paint job. I'd recommend ABRA Auto Body in Newport to ANYONE. You guys are a great team! Thanks again. ;-)
Day 2, So far so good.We appreciate your kindness and the updates you provided. Thank You.
Communication was great with costumer . Great job,keep up the good work.
Outstanding service. Reliable, quick and communication was awesome. Overall, a great experience. Will definitely recommend to friends and family. Thank you!
From start to Finish your entire team was amazing to work with. They always have me updates on my car with via text or phone call, I knew exactly what part of the process my vehicle was at in the repair process and if I ever had a question they were always easy to contact and always had a very straight forward answer. I would recommend them to anyone.
The ladies inside the office were wonderful and kept me informed of the progress of my vehicle. Very happy with the out come
Repairs were done timely, car was cleaned, and no hassles
Great service and communication! Thank you so much!
My car looks new again , Thanks ABRA
Abra continued to make me aware of
progress on my car.
Outstanding customer service including regular updates on progress of the repair of the vehicle.
Dear Crew, having had much negative experience with other shops and people in my 69 years I approached
Abra with a bit of apprehension.
Kara quickly calmed my fears with a tour of your remarkably clean and orderly work areas. Even your paint booths were clean and welcoming.
The detailing of our car was impeccable! Thank you! I (Susan) had taken another car for repair when you were still Henry Brothers. I was very pleased with your service then and requested you again.
Vehicle Make : Mitsubishi
Great job - I was informed via email and phone calls. What great service. The car looks great! Excellent customer service and excellent body shop service. I will recommend ABRA to others!
Yes! I dear friend of mine knows the previous owner and even he recommended your Auto Body Shop. I am very satisfied with the beautiful work you did on my Honda. I would highly recommend you business to anyone who would need Body Work. Plus your communication is top notch & also your friendliness. Thank you so much for taking good care of my car. Greatly appreciate it!
Thank you for a job well done
I would like to thank the body shop for the incredible work that took place on my car. I would also like to ensure that the abra team knows I was very heart broken with what had happened with my car and the wait of it all was killing me. But Patty made sure to help me through every phone call and everyday to help me understand everything was going to be okay. Party was not only a great person over the phone but was very friendly and welcoming to each visit to abra . So thank you abra and thank you Patty for all of the help my car looks spectacular.
Vehicle Make : Mitsubishi
Our family has always used Henry Bros/ABRA for these type repairs and have also recommended them to others. Always top quality service.
Thanks for all your excelente job, we are happy with the job you have done in our Captiva. We apreciar, nice teen work.
You did a great job, it looks like there was never any damage to my car. Thank you.
Kept me up to date in the repair. That was important.
Other than the rear signal light all the work was great.
Loved that they texted daily keeping me updated on the progress of the repair
Patty was really great. So friendly, and kept me informed of everything that was going on with my car. The work was done quickly and looks great. It was truly a wonderful experience
Thanks they stayed late for me twice... and very professional
The process from beginning to end was simple,and timely. Communication and updates are appreciated.
Kara was great! She kept me apprised of the repair work every step of the way. I would definitely use Abra again and would recommend your company to friends and family.
Everything was terrific. Thanks for the most outstanding service ever. I will recommend you to all my friends.
My car looks brand new. Thanks for doing such a beautiful job. Since I plan to have this car for years I appreciate the effort put forth to make my car look like new.
Vehicle Make : Volkswagen
The service was excellent.
Vehicle Make : Volkswagen
The work that was done is first class. You took the time to make sure the work was done right.
They were very good about keeping up to date about my repairs
Good job. Nice people to work with.
My Rav4 looks great! Thanks
Patty was fantastic!!! She kept us up to date regularly and solved any issues/concerned we had. The techs were very professional and courteous. Working with this team was a pleasure!!
Everyone is very friendly and willing to go out of their way to be helpful!! Especially the girls in the front!!
Very good customer service and nice work
This service has not only repaired my car but returned it cleaner than I left it. Love you guys!
Service is phenomenal from the minute you call to schedule. Auto updates are awesome. Quality of work is A+. I would t go anywhere else. They make you feel like family and all staff are extremely knowledgeable. Their estimate was almost $2000 less than one I received at another shop. When I asked about the additional repairs deemed "necessary" by the ither shop they said they did look at them, did their tests, and they weren't needed. How awesome is that! Everything is covered under warranty so I was shocked at their honesty and integrity. That's hard to find in this day and age
Thanks for the prompt and friendly service
Excellent job and extremely fast as a small business delivery company we were very impressed at how fast you got the job done!! A van off the road costs us money! Thank you for your professionalism!! Well done!!
You guys are great very hands-on with your customers
You guys did a wonderful job on my mustang yet again. I always tell people about how amazing you guys are. Thank you for taking care of my car. It's simply beautiful
Excellent customer service and very happy with my car. Thank you
I liked being informed of the progress that was being done. Staff was very nice and helpful in answering questions and getting rental car
Patti Ford and the team were great at communicating all activities and were very accommodating on my pickup. I will recommend your company
I j8ust picked up my car today. It looks very nice. Everyone I met at ABRA was very helpful. Patty Ford helped me the most. She went above and beyond, first by personally solving a problem I was having with the rental car company, then second by offering to order and install a replacement light fixture for only the cost of the fixture itself, even though it was not part of my insurance claim. Of course I accepted! Thank you Patty! Dave Lynch
Great service. Kept me informed on status. Car looks great. Thanks. Jack
They kept me informed, worked quickly, and make the rental process simpler
They were very quick on communication and I am very happy with the service I received.
The repair work looked like new. I was informed of changes as the repairs took place. The staff was friendly and very helpful.
From start to finish I was updated daily and the body work done to my civic was outstanding.
Detailing car upon return was a great unexpected job well done
Great car service very professional, best car sercive i have received
Honestly its one of the best shops i have had to deal with , i had no problems , everything went smooth and as planned , one feature that i really was satisfied with is that they send u emails of the process they're making and provide pictures , they are well organized as well as professional, i look foward into doing more business with them
They told me all the steps I was at and let me know when they found out more , and even washed my car, loved that place
Not only was the work completed beautifully but the service I experienced was outstanding. Regular communication was much appreciated. The coordination with the rental car agency was HUGELY appreciated! Abra made a frustrating situation (being hit by another car) so easy to rectify. Thank you!
Excellent service in all aspects.
Patty in the office was very helpful and informative. Job well done!
Great people to work with. Very courteous and helpful.
Great job! Everything looks nice inside and out!
Was always updated on everything and that was
Kept me well informed. Work was done well. Good follow up by phone and email.
You guys are awesome, the job on the car is amazing!
Everyone was so helpful. I was very impressed with the service.
Love the constant updates!
The repair looks great and the regular updates by the ABRA team were very helpful!
Completely satisfied with repairs.
I'm so happy with the work they did. My car looks better than it ever has.
Everyone did a wonderful job getting my car back to me as soon as possible!
Patti and Laurie always kept me updated on the progress of my repair. They are extremely friendly, pleasant and professional. They clearly take pride in their work. This is the second time my vehicle has been repaired here in the last 6 months. Both experiences were terrific.
I really liked all the updates on the status of my car. Customer service was excellent; my car looked great inside and out. I would diffently refer you guys.
People very friendly and helpful. Kept me informed of their progress. I would give them a 10 f
Patty and Kara were amazing! Thank you for everything!!
Everything was great! From customer service to repairing and keeping me updated
Service was quick and the staff was very pleasant to work with. Extremely smooth operation
Great staff and very fast turnaround. Keep you up to date on every step of the process for ease of mind. Professional results. Highly recommended.
Professional, seamless, and completely satisfied.
Customer service was excellent
They kept in touch with me regarding my repairs and status of my vehicle and was able to answer any questions I had.
I will refer anyone to them.
Very friendly staff. My car was done before the estimated date that was given to me. My daughter referred me and I would pass it on. I am very pleased with there work. I give them 10 stars.
Best body shop ever!! Friendliest people (Patty) and great communication!! Cute texts! And top of the line work!!! Car clean shiny and perfect!
Thanks for keeping me informed of what was going on with my vehicle. The daily updates was very satisfying to me. Thanks for your help and support. All tens and completely satisfied customer. Thanks again Calvin S
The staff was very friendly and efficient. The job was well done and I would definitely use them again.
The service is excellent. Both the office and the shop. Kudos
Fantastic experiencethank you for taking care of my car!!
I love them, they always get the job done. I wouldn't go anywhere else. Thanks Abra
Great experience! Quick, efficient, and professional!
ABRA kept me inform as the work was done on my vehicle and was open to my questions which was welcoming.
My car was repaired very quickly. Absolute beautiful job. And hats off to the lovely, extremely helpful , and very nice lady who assisted me when the first day i was at the shop, she called me to update me every step of the way, plus she was there to explain everything in detail when i came to pick my car up. She made everything so easy and allowed me to NOT stress out during the repair process.. Im almost positive her name was Patty Ford. Thank you ABRAA and thank you Patty.
Thanks for the detailing.
The staff was friendly with great personality and customer service, they walked me through the process of getting my car fixed and the time it would be done. They also helped me with my rental car as well. They contacted me in between time to let me know the status of my vehicle as well. I give them a 10.
I got excellent and friendly service, as usual. I love you guys and would recommend you to anyone. Thanks again.
Great personal touch. Speedy repairs. Excellent communication.
You guys did a really good job on the repairs and the turnaround time was shockingly quick!!
Thanks I truly appreciate the outcome, job well done!!
Vehicle Make : Volkswagen
I was concerned when I called Henry Brothers for another repair on my VW and learned that Henry had sold the business to ABRA. My concerns were unfounded. Your team gave me sound advice and followed through quickly and effectively and politely. It was a pleasure doing business with your team.
They were great no complaints at all !!! My car was done really quick in the work looks good I would diff recommend them to anyone ..
I was very pleased with my experience from ABRA. My truck looks as good as the day I bought it. I would recommend your shop to my family and friends.
Was a beautiful job -- just gorgeous!
It would have been better if it didn't take as long. They found additional damage over a week after I dropped it off which made it take almost 2 more weeks. 3/10 probably wouldn't go back.
I am haughty satisfied with my services. All f the staff was very nice and always met me with a smile. The facilities are more than accommodating. I will definitely be using ABRA in the future. Thanks again!
Everyone was very pleasant to work with. Patty is fantastic and was sure to update on my car during each process!
Fantastic work friendly and I will always go to them and recommend them to everyone going forward
Vehicle Make : Mitsubishi
Car was quickly repaired
I am pleased with the services provided. They took care of me like I was a family member. They care and love what they do. It shows in the way they handled my out of town resident claim. I do not think many repair shops could have satisfied me as a Customer under these conditions. Patti and her team did,! Thank you so much!
Repairs were good and on time. THE exterior wash should of been better.
I was particularly pleased with Patricia Ford who I interacted with the majority of the time she is extremely pleasant professional appears knowledgeable and has a dynamite sense of humor which goes a long way toward helping people when they are distressed about their car. LTC.ClaraHollis
Vehicle Make : Volkswagen
It looks good. Good job.
Thank you so much for all your help throughout this repair. All the updates on how the repairs were going shows how much customer service is valued by the ABRA company. Again thank you and I will definitely refer my friends and family to your facility (Newport Wilmington) for any car needs.
I will definitely recommend you! Thank you for keeping in touch and always answering the phone when I called????
Paint has white spots, rocket panel still had yellow paint, one scratch not fixed, paint sprayed on drivers seat, inside car not cleaned. not happy.
They were very nice and efficient! My car looks great! I would highly recommend them to anyone!
I will be recommending you all to everyone I know! I was kept informed every step of the way and my car was even ready ahead of schedule...AND she looks beautiful!! Thank you for everything! It was truly a pleasure to do business with you!
Great job ! Couldn't even tell it was the same car I brought in !
The ABRA team went above and beyond! Thank you for an excellent experience.
Pleasant,courteous,& fast service
Vehicle Make : Volkswagen
Excellent job. Loved that fact that my car was "fast tracked" because no parts had to be ordered. And the real bonus was that my car was returned to completely detailed!!!
Amazingly fast service! Thank you!
Thanks again. Hope you enjoyed the cookies.
The job was completed to my satisfaction in what I would consider to be record time.
I was more than impressed from the second I spoke to them. I especially liked the friendly people and the text updates including the ETA of completion. As soon as they knew it wouldn't be done when predicted I received a phone call with the correct time of finish. The work was perfect and the cleanliness of the car was showroom new. I will tell everyone I know how happy I am!
Matt and Tanya are the two people that I was in contact with the most. Both were professional, friendly, knowledgable, and I think they did a great job! My car was done before they thought it would be! No one really wants to have to do this, (be in an accident)but if you must, this is the place to go! I will be recommending your services in the future! Thank you!
The car looks better than when we drove off the Carmax lot in July
Everyone was really nice. Work on my car was done quickly. It looks great!
I would definitely recommend Abra.
Very courteous, professional and top notch workmanship.