Completely satisfied from the minute we dropped car off to the pickup. Everyone was courteous and I was kept informed while repair was done.
Terrific job,excellent work and rhank you for the work on the rearamber light.
Gracias por su buen trabajo
Ruben L has done a fantastic job to get my car fixed
Earlier than scheduled and the repair
Is great. Car is clean inside and out
When I picked it up.
Good service and polite staff
excellent customer service
Fast courteous expert service and I will take any future Bodywork business to Pacific Elite.
Lenny provided great customer service I'm very pleased
Lenny always kept me updated and the quality of work was great.
Quick and efficient service. Everyone was very friendly and very helpful.
Very excellent service, all questions were answered also they made it such a very easy proccess.
I wasn't not notified that my vehicle was not going to be ready at the estimate date and time and was a big inconvenience to go down there and be told it was not ready until the next day. Other than that my car is in perfect condition and really appreciate it.
Very satisfied with your service. The customer service crew was exceptional in their professionalism and politeness. I liked how I was updated on the progress of my vehicle and very pleased with the repairs.
Great quick work on fixing our Toy.
It was a great experience great costumer service 10 star rate I will highly recomend it
Excellent customer service!
Everything is smooth and easy. Great work.
Ruben was awesome. Kept me informed and set proper expectations which were surpassed. The guy even brought me my car at work. Great job to whomever hired this guy.
Lenny was great and kept us informed for everything. Great job!
Your fantastic customer service and the fact that you took the initiative to go above and beyond my expectations have left me very satisfied. My car looks and runs as though nothing ever happened! Thank you for all that you did for my family and I.
Luis and the team did an excellent job repairing my car, and it was a wonderful surprise that they also detailed the interior and exterior of my car. So nice! Thank you!
Vehicle Make : Mini Cooper
Great service and workmanship as well as keeping me informed of progress on my vehicle. Price was very reasonable and completed on schedule. Would recommend to any and everyone.
Very good quality, delivery on time, excellent service of Rubin
Ruben was great! explained process, was very helpful & in formative. Very impressed with quickness of service & ease of car rental all in same place. thank you
Lenny was very helpful. He took care of me from start to finish. He kept informed and the staff was very friendly.
Great service, great work, car looked better than before!
**** is very kind, helpful, reliable, and was always there for me.
Loved it that my car was cleaned from inside and outside.
Thank you to the entire team.
I am happy and impressed by all of your excellent customer service,
And your fine work skills.
Thank you all!
Work was excellent. Lenny answered all questions as needed.
Only complaint was with the automated text updates which were extremely innaccurate innaccurateans nit very timely which i questioned Lenny about as well .. Need to work the bugs out for better customer communication and satisfaction
Every one was helpful and answer all my questions
The work is amazing, and my var looms like new.
Great service very happy for all of Pacific elite collision service. Thank you..
Excellent eork and personal service. Thank you.
They did a really good job better than I expected and on top of that they wash my car for me great customer service
Good customer service... Lenny did a great job.
I picked up my truck and you did nothing to fix the truck cosmetically in fact you actually made it look worse with a big scratch on the hood yet you claim that's how it was brought in. But if that is how it was brought in you'd have documented it and didn't!
I appreciated that you explained and showed what was done to the car. The staff is very friendly and corteous.
Great customer service, and the van looks fantastic.
Reuben was very informative about the process and all the staff was helpful and quick in answer the phone and any questions.
You guys did a great job on my truck.
I had a quick and easy fix on my car and when the repair was complete I was actually very sick and was offered car drop off and rental pick up at my own home. Thank you to your team I am very impressed as well as grateful
Vehicle Make : Mini Cooper
You guys are awesome!!!
Rear panel and rear bumper are not aligned like new and are different than the other factory side. Where did my green carpool lane stickers go that were on the bumper?
We appreciated the updates on the status of repsirs.
Muy buen trabajo estamos satisfechos , gracias
Very good service and nice staff.
Amazing Job! Very professional!
Fantastic work! My car looks better than before. Thanks!
Great customer service and kept me updated all the way thru this.
Fantastic work! Will recommend to my friends.
Happy for your promptness, fast service....
Excellent service both by Liz and Luis. Thanks for the great service.
Good experience. Nice staff.
Jeff, who is the only one I met, was professional and exceeded all that I wanted. Car looks great and I thank you for a great job.
Vehicle Make : Mitsubishi
Looks better better then new! Great service. Thanks guys! ????????
Louis was absolutely a delight to work with. He kept me informed throughout the repair process and when the repairs turned out to be more extensive and were going to take longer to complete he told me that Pacific Elite would pick up the cost of the extra rental costs and he was true to his word. My car looks beautiful and I am very happy. The accident was a bit traumatic and it was a relief to be able to trust Pacific Elite to handle everything. Definitely will recommend your shop to all my friends.
My car looks like it was never hit! Service was fast and customer service was great from the time I dropped off my car. Keep it up.
Every person has great customer service and the experience was excellent!
Excellent customer service
Very nice, professional and efficient.
Thank you The Torres family.
I did not like that whenever I went in there I had to wait really long to get some assistance. They should have a bell or something to notify them when someone walks in. Other than that the guy that helped me was very helpful and nice!!! They made the whole process easier and with a great smile!
Everything was taken care of. Did not have to worry about anything.
The process was well executed with progress updates. The estimated day of completion was accurate and they finished early. Service was excellent and very professional.
double check finished work- my door was very wobbly when i went to pick up my car, had to tell the receptionist to have a guy check it out and have it fixed again. but after they fixed it it was better thanks guys
The entire experience was excellent. The quality of the workmanship along with the great customer service made having my car fixed an easy and painless experience. I would absolutely recommend Elite to anyone in need of collision repair work.
Pacific Elite made everything really easy and painless. This job went through my insurance and it was very easy to get everything moving and completed. My car was ready when they promised and they did a phenomenal job! I would definitely recommend to family and friends.
Emaculate work. Professional team. Amazing turn around time for repairs. Overall, very satisfied
I thought the guys were fantastic, and the car looks great! This has been the best experience I have had from a company in a long time. Keep up the good work!
Jeff exceeded my Expectations he was professional and went above and beyond my truck was ready next day!
I took it in Monday afternoon got my car back Friday afternoon they did a great job it looks just like it was before thank you so much
Great job! Expectations were exceeded. Attention to detail in restoration of all related systems imuch appreciated.
Car looks great. Appreciated the text updates. Friendly and accommodating staff. Completely recommend this place.
Truly grateful for your service and expertise. Thank you!
Vehicle Make : Mitsubishi
Excellent work done on the body work of my vehicle. Thank you for your service
A job well done. Thank you !
Everything went smoothly,timely, professionally,and I am very happy with the repair. I will recommend your place to friends.
Jeff was the best and I love the outcome of my car
Johnathen for ensuring the fine details were finished on my 200.
I've been going to pacific elite's body shop even before it was pacific elite, and I have to say the customer service has only gotten better. Absolutely perfect experience, 10/10. Everyone there really goes out of their way to make the experience as easy and as painless as possible. They also brought my car back to me absolutely sparkling, which is a job in itself because that thing was a mess when I brought it in.
You guys offered some of the best service. Thank you!
Pacific Elite went way above and beyond! Pacific Elite is my go to auto repair shop from now on!
Updates were a bit off time. Updates on vehicle status should not be sent unless the company is absolutely sure that the vehicle will be available at that time. Was told vehicle would be ready the 27th then the next day told the 20th. Then told again the 27th then was told the 21st then the vehicle was actually not picked up until the 26th
My experience was a wonderful one Jeff my adjuster was very caring and funny he made sure that I got my car fixed in a timely manner any make sure that the insurance company took care of the damage because the whole experience was a very bad one my car was done in two days to Trinity very happy because the turnaround time was that Castec and they kept me updated on everything that was going on with my car I would come back here anytime and I will recommend anybody to come here further thank you for taking care of me.
I love the look on my truck. Even though to took 2 weeks because of the extent of the damages, I was happy
they did a good job and deliver the car one day earlier than expected
They were wonderful. Best repair shop I'be been to.
I'm happy , it looks like nothing happen ????
Appears to be excellent work, on time. I appreciated the updates.
I was told 2 to 3 weeks max for completion . When I started getting Tex messages for 6 to 7 weeks . I was told it would be sooner . Then Scott left company and some one else left . That's not my problem. My boss would say fix it or I will get someone who can . The last thing I was told my car was ready but Allstate needed to pay off balance . Allstate was there on Friday they paid what they thought was total balance, Someone forgot invoice and Allstate made arrangements so I could get my car on Monday . The work is good
Thank you so much for your service, I 'was very pleased and content whit the results whit my car.
Nice experience everyone was very polite and customer oriented.
Pacific Elite did a great job on my car repair. It was ready at the exact time they originally estimated, and I was updated daily during the repair.
You have done an excellent job on my car, clean on the inside just like buying a new car out of the dealer. Excellent and very nice staff. I would recommend everyone to have their car taken cared of here.
Jonathan was very friendly. I was really happy with my experience :)
Vehicle Make : Volkswagen
The whole experience was great. From the front desk to having my keys handed to me, everybody was professional, kind, and more than willing to help in anyway possible. You have a great team working here. The whole back end of my car looks perfect. You would never know I was ever in an accident. Thank you all so much for the wonderful job you did. You guys are amazing!
Great customer service.
Good customer updates via text.
Good job on the repairs.
If needed I would you you again.
The left front fender guard that was replaced was adhered with double-sided tape that was to thick and there for sticks out and does not sit tight to the fender. I had addressed this before leaving the day I had picked my vehicle up but was told I'd have to wait 30 minutes or bring the vehicle back another day. I think this should've been addressed prior to me arriving. Anyway I'm not interested in bringing the vehicle back cause I'm to busy. It is what it is. I'm not impressed with your pre-pickup checklist. This should be fixed. Other than that the body repairs were pretty nice. Thanks.
Thank you for your services.
My car looks fantastic and communication was so wonderful. I was updated every step of the way on the progress of my repairs. Thank you so much for a great experience.
They were very professional, friendly and kept me informed throughout the repair and at pick up, they patiently explained the charges to me.
I was very pleased to receive updates via text message informing me of the progress being made on the repairs of my truck. Scott was very helpful and professional. If I ever need to have repairs done again, Pacific Elite will be my first choice. Thank you for a pleasant experience.
Excellent customer service and the car looks great!
Excellent experience. Would highly recommend.
They are very friendly
And result is wonderful!!!
Went above and beyond on making the outside look great! Thanks so much!!
My experience with Pacific Elite Collision in Stanton, Ca was excellent from start to finish. I was treated professionally by everyone I spoke with. They provide you a up-to-date status as when work will be completed. The car was ready as promise and the work came out good as new.
I would definitely recommend them to repair your car.
My wife dropped her car off with suspension damaged. After she picked the car up and drove off she noticed a dent in the passenger door. That's not the issue accidents happen understandably but once my wife told them of the issue they became defensive and said they didn't do it. They claimed the dent was there when they recieved the car. Luckily the tow truck took pictures of he car once they lowered the Mercedes. So very u satisfied with the company and I would never recommend any service be performed there!
My experience was great, everyone was courteouse and informative.
Everyone exremely nice and helpful. The work was seamless. Would highly recommend PAcific Elite.
Thank you to all.
Excellent repair of my front bumper.
A big thank you to Scott for all of
his assitance, his professionalism
and his willingness to answer all
questions and provide information.
Super nice people, excellent repair job, and text updates were very helpful.
I'll definitely trust them again if I need another repair.
Took my truck to get repaired and they did a great job
Exceptional service and fast. Keith did a great job keeping me updated. Definitely a recommendation for anyone.
I thought you guys did an amazing job overall. The customer service is outstanding I was very impressed at how you kept me up to date with my car. You will have my business forever and all my referrals. Thank you!
Johnathan was very helpful
He got everything done i ask for
I was very strict with him and he still manage to deliver what i ask for
For now on i will have all my car repair here and will highly recommend pacific elite
My service advisor was amazing. I would rate him on a ****-10 scale as a 20. I was very shaken up following my accident and he calmly told me what the next steps would be for getting my car repaired. He took what was a very difficult situation and made me feel comfortable I would be cared for very well.
Dale and his team are the very best in the industry. I am a sales manager of a dealership. I will refer everyone I know or do business with to him and precision
Great staff and quick service!
Service fast car look beautiful couldn't be more thankful
Jonathan was/is the greatest. Your receptionist was on a.personal call when I arrived and continued with her call for 3.5 min. Before she stated she had someone waiting.
The Service was a positive experience and the work done is fantastic. Pacific Elite has earned a repeat customer.
Only thing bad is that it stil shakes at stop when air is on. Not shake as bad but still shake
Excellent service as always-thanks!