A seamless transaction. Excellent follow up and excellent repairs. I really like having the car brought to my home and Caliber returning my rental.
I brought my truck in to the shop and they got on it right away. They're staff members are all so friendly and get stuff done! They kept me up to date on how and what was being done to my truck. I got my truck back looking better than ever! My overall review for this team is a 100/100! Thank you so much Caliber Collision!
I was very happy with my service , especially Lindsay. She went over & above to make sure I was taken care of at my convenience.
Brian was most helpful always. Thank you.
The text messages updating target date were great. However. When it was supposed to be ready on 2/10 I got a text changing it to 2-14. On the 14th I got a call later in the afternoon that it wouldn't be ready til the 15th. I had made arrangements with you friend for both pick up days and had to change arrangements. This was very inconvenient to me and the friend I had meeting me there. Other than that, even erything appears to be fixed per contract.
Great Customer Service ! Brian explained the whole service. He was great. The girls in reception offered my wife and I soda while we waited. Very welcoming and overall great experience. Thank you!
Very good work on my truck and a very very nice staff
I was very impressed with there customer service, I have been in this business for 45 years, I am proud to c this business as a A plus service, thank u Caliber Collision
I am so pleased with the service, the work, the communication and everything else caliber did. They made an unpleasant experience the accident into a most Pleasant end.
Service was great. The women in the front office are graeat assets
Vehicle Make : Mini Cooper
Very nice experience. Loved the updates
I was very pleased with the friendly costumer service. The phone calls and text messages that I received with updates were very clear and very helpful.
EXCELLENT service especially Brian. Would recommend Caliber in a heartbeat.
Excellent customer service from initial contact through final delivery of my vehicle. They handled my claim with the insured company to my great satisfaction. Quality of the final repair was unmatched.
I liked the updates with texts and phone calls on the status of my vehicle being repaired.I also liked the communication of my insurance with caliber collision where I didn't have to be bothered with.the whole experience with caliber collision was smooth and the front office was very professional.
I'm completely satisfied and my car looks better than it did when it went into the shop thank you for all the updates and the timeliness and that caliber put in
100% hassle free dealing. As intimidating it is to work with insurance and dealers and shops, this has been a breeze. Lindsey was amazing, efficient, and communicative.
Great experience! I would not hesitate to recommend Caliber Collision to family and friends for their auto body needs.
Fabian was very informative about the whole process . Very helpful and my car was delivered in perfect conditions . I know I will use caliber collision for future repair needs and refer to family and friends
We feel Lindsay was very attentive. On top of all what was going on.
A job well done !!
A happy New Year to Lindsay and Staff.
Ron &a Laverne Jaffray
Delighted that car was completed a little early. Everyone in office, particularly Bryan, kept me informed of progress.
Job was done to factory condition.. all the staff were very friendly and attentive!!
Lindsey was phenomenal! She updated me through out the repair, she was very positive and cheerful and most kind. What she promised, she delivered. She even went out of her way to make sure I had a ride back from Enterprise if they were too busy since it was late in the day on Friday.
I cannot say enough good things about Lindsey. A true professional and a great asset to your company.
Very nice staff and great work. I am very pleased with the repairs that were done to my vehicle.
Excellent work on the repairs and I appreciate how clean and fresh the car was when returned to me. I appreciate the professional manner you all exhibited. I would recommend your company to friends and family.
I was very happy and satisfied with the repairs to my car at Caliber Collision. Everyone that works there is really friendly and very efficient. I really liked the text updates that I received while the repairs were being completed and Brian was always courteous when he called with any important updates as well.
Linsey Royer was fantastic. She kept me informed every day regarding progress on my vehicle repair. The quality of body work and the color match exceeded my expectations. Every employee I had contact with was friendly and had a smile on their face. I would recommend Caliber Colision without hesitation. Dennis R Sperling
Everyone at Calliber was friendly, helpful and accommodating which made an unfortunate situation pleasant. Thank you
Very pleased. Thanks to Brian Bell for his help during this process.
Vehicle Make : Land Rover
Thanks for keeping us updated. Glad to have my car back
Great customer service. My car appears to be all repaired. I would take my car there again if ever needed.
Great service! I appreciated my follow up call! Definitely would recommend to anyone!
Vehicle Make : Mini Cooper
Car looks incredible! Extremely pleased!
From the minute I walked into the lobby there was a feeling of true customer service. Fabian was fantastic at keeping me informed of the status of my car. I would highly recommend Caliber to anyone that needs auto body work. Great job! You've won my loyalty forever. Thank you!
Me gust toda su atencin que dan espero y todo el tiempo sigan as porque me gust como se portaron con mi problema de mi carro muchsimas gracias por su atencion
All staff were exceedingly courteous and professional.
If you have to have a vehicle repaired there can't be a better experience than that at caliber colision. From the first moment you come in to the final pick up these are the best people and business hands down to deal with. Only wish they were in Portland, Oregon. Other businesses could learn a thing or two from these great ladies and gentlemen.
Can't say enough about our positive experience. Will put the word out to all our people who join us here every year.
Thank you so much. Ms Stewart
Excellent customer service. Excellent communication with me as a customer to keep me advised daily of status of the repairs. And very kind for the effort to give me rides to and from the collision center to my home. They are great and I am so pleased. Thank you
Thank you so much for your nice work and your excellent customer service. I am completely satisfied with all you do to ensure that your customers receive the best services. Thank you, I will definitely recommend Calliber Collision Center to my family and friends.
Thank you for making my life a little easier. Everyone was was nice and everyone that helped me did a wonderful job.
Everything you guy said was going to be done was done. Kept the time table and everyone was super polite. Janet i think was here name, she worked the front count was awesome.
the entire process was excellent. Especially like the email communication every step of the way, the repair work is excellent, I couldn't be happier with the entire experience.
Caliber Collision treated me very well. They gave me weekly updates via text and Email, which was appreciated because I could not always contact by phone. My service was tremendous and they made my car look like new. The staff was generous and always asking if I needed anything to make my visit pleasant. I would recommend anyone to Caliber Collision.
Thanks to everyone involved in helping me out!
Thanx for the great service. Just as expected it was like new. I will definitely recommend to friends and family
The bumper may not be on properly as I have noticed a gap between the trunk lid and bumper. Because I am in LA, I will stop at the caliber up here and have them check it out
Lindsey/Lindsay was great and helpful throughout. Asset to the team.
I received excellent customer service from caliber collision. And my car looks like new.
Fast, efficient and professional. The repair work was excellent and Linsey was wonderful to work with.
Loved all the updates and curtesy calls from Calliber, you guys fast, efficient, friendly and very professional, just awesome
Very efficient and friendly service. Kept me in touch with the course of repairs through the week. Car looks beautiful and repairs couldn't be better.
The staff and specifically Linsey, my case worker, were professional, polite, knowledgeable and attentive. They seemed to understand that time is an concern with most people and went about their work quickly and focused without giving the impression of rushing. My car's bodywork was estimated to take about 2 days and I got it back in ****. This is the 3rd time over the years I have had work done by Caliber Collision. They have never disappointed. If for some reason I should need bodywork or repairs, do to an accident, in the future, I will only and always rely on Caliber.
The front office people and Linsay were very professional and handled my claim smoothly.
All personel that i spoke to are very friendly, and that said it all. THANKS.
The interior of my car has paint dust all over and I found body shop trash in it
Im needing **** more thing My headliner didn't come clean from when the car was stolen so there were going to replace it I haven't heard back
my number ****-****-xxxx
Service was excellent - everyone in the office were helpful and keep me informed along the way. I would recommend Caliper to anyone that asks.
Your staff goes above the call of duty, everyone always has a smile on their face and genuine kindness about them. They even offered me more pop corn! Love you all!
I have hadone a few repairs at caliber collision. I have had great service with Travis every time. This time communication was not great and I had to call many time to be updated. I have had better service in the past than this last time.
The process was quickly handled and I was back in my car within days. Your team went above my expectations with the details of their service. I expected the repairs to be done but I was surprised and even felt pampered when I was told they were vacuming my floorboards. I'm a mother with two small children so you can imagine what my back seat could potentially look like. I'm so happy that we chose Caliber Collis Collision to repair our car. Thank you!
I was extremely satisfied with my experience. My car was fully restored and looks great and most of all the customer service was excellent! I was so impressed that my work schedule was taken into consideration and that my car was actually brought to my home in exchange for my rental car! Yes. I signed the paperwork from home and my rental was picked up and returned for me because I would not have had time to do all of this before going to work. All the transactions were completed thanks to the arrangements of Eric (Fabien) Rivera Cruz at the Cathedral City location and I was on time for work that night!! Outstanding customer service! Which to me is what matters most! Thank you so much!
From the very beginning to the end everyone worked together as a team and quick I was in awe I recommend everyone who is in need of repairs don't hesitate call caliber collision ????To put the rhythm back in you life thank you!
Brian Bell from Caliber Collision did the estimate on owner car and was the best service advisor in the business. Caliber Collision along with Brian Bell did an excellent job in fixing owner car- highly recommended.
I was pleased with the job. Very good professional work.
Went in with a working transmission, now only drives in reverse?
Professional Team. Thank you for a job well done.
Excellent customer service
I have worked with Brian before and he is excellent and he should be commended for doing a great job
Great communication skills as well as customer service. Can't thank them enough for all the hard work their mechanics and crew did on my vehicle. My deadline got pushed back twice but I wasn't worried because they had a very valid reason as to why and I trusted their opinion and it worked out fantastic for me. They're truly amazing!
The service was amazing and the work was perfect.
Great workmanship and I am very happy with the results. Your company is great to work with.
Everything wonderful especially the detail job. My only complaint is that the tire with the replaced wheel is 10lbs below pressure.
The repainted bumper does not match the rest of the car color.
Kind , on time, and looks like new
The whole experience was amazing, my car was done faster than expected. The work looks great!! Thanks Brian for all your help.
All staff was courteous & considerate. Brain kept me informed accurately from start to finish. Excellent job done.
You guys did a great job! Would definitely use you again
Daily telephone updates were helpful. People introduce themselves by name. The workmanship was very good.
My process just started so we will see how it turns out.
I was very pleased with the way the office kept me informed with daily update,also when I picked up the vehicle ,the expert repair technician took the time to go over all the repair that was done.overall the experience from the front office to the repair department was exceptional.special thanks to Fabian job well done
Thank you guys for making this process a breeze, drama free n headache free!! And hope you dont get this the wrong way but hope I dont have to see you ever again!! You guys ROCK!!
Loved being kept informed of the progress of the repair of my car.
Your employee Robert is an amazing employee who is responsible and very professional. He did a great job and definetely will continue to take my business to caliber in the future. Thank you for this great experience and please let Robert know it was a pleasure doing business with him.
Every detail was handled in a professional and timely manner, including reservations for a rental car, and my car looks as good as new ... Thank you.
Great customer service! The staff was prompt, friendly and informative .
Our service advisor was excellent (Brian Bell). The repair work
is completely satisfactory. Very happy to have Calibre provide their
service to us.
Robert, u r a nice young man. Was nice doing business with u, as this is my second time at this business. Bill C
Fabian was completely thorough and wonderful keeping in touch with me regarding my car repairs. I was in an accident and I was very worried about who would take care of my car. Caliber collision is absolutely wonderful and I will be recommending them to anyone I know who needs body work or repairs.
Best experience I have ever had getting my car repaired. Thank you.
Great, professional service. Excellent work on my car.
Great customer service. I appreciate your handling of the experience. I thank you!
Excellent at every level from the initial phone call to driving my car home. Thank you Brian and all the crew.
Very excited to have the best service and quality workmanship.
Very efficient process. Friendly staff.
And I say yes again . I always get a good feeling with your staff and I believe they care . That's what good business' are all about. Thank you and it was quick!
Also. That's a blessing.
Excellent service and my car is good as new! Thanks so much for caring!
Every employee was pleasant and conveyed confidence that I was leaving my car in good hands. And the ongoing SSM text updates were really clever and engaging. Thank You for a great experience.
The concern and attention given to me by Brian Bell who oversaw the repairs to my car was absolutely amazing. I have never received such incredible and genuine customer service from any other company. Caliber Collision is indeed fortunate to have him as an employee.
I would also like to add that in expressing my admiration and praising him to his supervisor, Eric Wells, Mr Wells himself also provided further care and concern when I discovered a problem with one of the repairs that they had sent out to an external company. He assured that he would arrange for the repair to be addressed immediately by that company.
It is very clear that Eric Wells considers customer service and satisfaction as a priority. And I cannot express how impressed I am with the manner in which Caliber Collision has dealt with me. From your continual personal contact updating me throughout via phone calls and emails from Brian Bell - and what a brilliant asset the latter has been.
Not only would I return to you, should I ever have need, but I will also recommend you wholeheartedly to my friends, family and colleagues. As a journalist, that recommendation carries far and wide.
WE were expecting a more complete reverberation job of our car. There were two major spots, one on each side that still look pretty bad.
Friendly staff. Car is like new. Thank you.
Everyone at Caliber was professional, helpful, and overall excellent! Fabian did an amazing job and helped a lot, in a stressful situation !
Extremely professional. Excellent communication throughout the entire repair process.
Thanks for your help all your team was very helpful in person and on the phone. I was very pleased!
Very thoughtful through the whole process...
I would definetly use Calibur again.
Caliber is the only repair shop I will take my cars. The entire staff takes care of their customers with text updates so they are aware of every step being done to get them on the road as soon as posible. Nothing was overlooked and the EDGE looks great! OUTSTANDING JOB!
I am very happy about everything!
Great customer service. My job was compleated in a very timely manner.
When I got into my car, the driver seat was reclined and has been adjusted. I'm not sure why you need to adjust my seat, and mirrors, to drive 400 feet . Otherwise the work you guys did was great.
Everyone at Caliber is very friendly, helpful and knowledgeable. They kept me up to date on my car repair which I loved. The repair looks beautiful. Thank you!
Brian was very helpful and attentive...I did have a small issue at pickup but he offered to fix it right away and I'm very satisfied with the service I received.
Professional and the constant updates were the best!
Service was fast and easy
Fabian provided excellent service and the finished job made the car look like new!
Great job from the receptionist to the techs. Brian kept me up to date
Im very satisfied and will recommend you guys any chance I get
Roberta was terrific... Communications and services were terrific. 2nd time at Calliber and very happy customer!
Friendly,courtious,very profesonal !!!
Thank you very much CALIBER COLLISION is excellent with good service quality.
As always, staff and service were above expectations!
Part on order, repairman stuck it on with a gum like substance.
Good communication with us on progress
I would definitely recommend you to any of my friends the service was fabulous
Eric Wells is great as is your work.
Very satisfied with speedy and flawless process
Also customer service and specially Robert have been very professional and easy to deal with
Caliber is the BEST. Thank you!!
You made a bad damage experience with my Audi into as good as possible. The car is beautiful again and it was done 2 days early. I'm very happy and would recommend you.
GREAT customer service! Everything was explained to me in detail, work was done on time (earlier, actually), and communication seemed like a priority to them. Waiting area is clean, price was within pennies (literally) of other estimates.
I would not hesitate to use them again. I really appreciated the time that was taken with me when i came for pick up.
Thank you for great service. For once, I did not feel taken advantage of because I was a single woman.
Thank you for all the kindness and fixing my car perfectly :)
Awesome!!! I really appreciate the progress texts. Brian made several process call to me and was great in working with my insurance company USAA. I was able to have my truck back before the weekend. Thank you :)
Fabian did a great job on the repairs to my vehicle. Everything was as good as new. Both Fabian and Melissa kept me well informed on the status and additional work that needed to be done on the vehicle. I was thoroughly impressed by the speed and quality of the repairs and how professional they were. Thank you
Great job. And great service. I would recommend you to any friend that needs body work. Thank you.
Excellent job. Excellent staff!
Great customer service. Fast and professional work.
Truck is cleaner than ever. Thanks for washing her.
I couldn't be more pleased with the individualized attention and updating, the speed and quality of the repair, and the feeling of one-to-one care from Brian and everyone at Calibre! No wonder my great agent at Hartford recommended you! My partner also had an excellent experience with Calibre over a year ago, so I know you are consistently good! In this area where businesses rarely return your call, your service was refreshing. Wish you continued success!
My car looks great they were on time and Robert the service manager did an excellent job communicating with me I would recommend you highly
Very professional service with a " you are family come on in' atmosphere. Very friendly and happy. Happy is good. It helps when the employee who you are interacting with Enjoys their job and is happy to be there. So overall I give the shop that I went to on Perez and Date Palm a 10.
Eric is great! Quality of work excellent.
I cannot recommend Caliper enough. My car looks beautiful. I really appreciate the text messages they sent keeping me updated on the progress of the repair of my car. Good job guys!
Fabian was great and professional!
Loved the texts and updates!
Excellent paint job and color match!
Extremely satisfied and would highly recommend!
Great job to everyone involved! A
Feels like I have a new car... Thanks, Marty
Exec service good experience thanks
You guys did an excellent job on my vehicle.
I personally scored you a 10 which is the best, you did a fine job for me which I appreciated.Thank you for all your efforts and dedication from all of you and your personal. Your employees were great to us. You have the best costumer service I definitely recommend you!!!Keep up the good work ????????
Travis was great and work quality as well
Amazing service! Both in quality and customer care.
Glad I brought my car here it was definitely in good hands ????????
Quick and well done. Thank you!!! I especially loved getting a clean car back!!
Vehicle Make : Volkswagen
Great customer service. Quick and efficient repair. Looks great.
Beautiful repair job. My car looks like new.
Thank you to Brian and Eric for resolving all issues and your professional approach to dealing with the unusual circumstances. Sincerely, **** B
I'm am very happy and pleased with the repairs to my GMC Terrain you all did an amazing job thank you
You need to get your text messages in sync with what your service reps say
I'm very impressed with your company & your professionalism-Brian Bell was especially helpful. Keep up the good work
I like being well informed of the progress from text and the people in Cathedral City
Kind people performing efficient service .
I love the continually communication via text. The quality of work was outstanding.
Nice to have daily emails as to how the work was progressing. Everyone was very friendly besides a job well done.
The staff is very friendly, accommodating and professional. I would definitely go back and recommend you.
The young lady that worked friday late, should be given a raise she worked so hard and very professional. Thanks
Just when I thought Caliber had lost it. You guys stepped in and raised the bar for everyone else. Your service standard is not found among your peers. You truly have a desire to make the client happy. I know!!! I am. Thanks for all you do. David J
Very friendly service. Good communication and frequent updates. Thanks!!!
Travis was great . Very happy with Caliber
Vehicle Make : Mitsubishi
Excellent service and on top of there work I would recommend I to everyone
Job well done! Staff very professiona, friendly and kept us informed during the entire service process. Thank you! We will refer friends and family.
Very happy about the workmanship. Customer service was grade A.
Brian and the repair guys are real pros. Thanks again for a perfect job.
This was my first experience having one of automobiles repaired. Both Farmer's and Caliber delivered a virtually perfect experience and quality of repair. Thank you for defining "professionalism."
Excellent service and loved the updates. Will gladly recommend caliber to any2.
I would go no other place. I will always recommend .Everyonme is most courteous and professional
The employee that did the assessment on the car thought my car was drivable even with exhaust comeing in my car breathing it. I asked if he would drive it and breath that he said not ( but the car still runs) I had to go over his head to get it where my car was dreamed not drivable .
He also told me IF I DID NOT LIKE IT I COULD GO SOMEWHERE ELSE.
I work in the medical field if I told a patient or someone told a costomer that they should not work with the public.
As far as the work on the car great job. But because of the employee you deal with first should make the best impression for your company I would say lots of people can fix the car how many give good service from the first person you deal with. That should be a must!
Great job on the car & GREAT SERVICE!!!
Fabian was amazing!!! Car looks fantastic!!!
Very accommodating. Assessed the completed job with me...aimed to please. Friendly and personable.
Fast and very professional!
Painless process with great communication. Thank you.
Very positive experience. Great work and very nice people.
I was very happy with your customer service thank you very much top-notch shop
Excellent job on all levels
Our estimator was fantastic and so was Fabian who helped us out even though he was not assigned to us. Totally impressed!
Very professional and efficient on service time!
Your professionalism was beyond my expectations. Your company went above and beyond what was in my expectations for the job that was to be performed. I'd give you an 11 out of 10!
Excellent. Customer service.
Everyone, including Erik was great to deal with while taking care of my car repairs. I was very pleased with the repairs and my experience with Caliber Collision.
Good job stick w/ ur promise date thank's
Very helpful and efficient staff. Everything was handled quickly and efficiently. First class.
Brian was excellent, the reception was very helpful also.
Great job I put a lot in first question