Thanx for the great service. Just as expected it was like new. I will definitely recommend to friends and family
The bumper may not be on properly as I have noticed a gap between the trunk lid and bumper. Because I am in LA, I will stop at the caliber up here and have them check it out
Lindsey/Lindsay was great and helpful throughout. Asset to the team.
I received excellent customer service from caliber collision. And my car looks like new.
Fast, efficient and professional. The repair work was excellent and Linsey was wonderful to work with.
Loved all the updates and curtesy calls from Calliber, you guys fast, efficient, friendly and very professional, just awesome
Very efficient and friendly service. Kept me in touch with the course of repairs through the week. Car looks beautiful and repairs couldn't be better.
The staff and specifically Linsey, my case worker, were professional, polite, knowledgeable and attentive. They seemed to understand that time is an concern with most people and went about their work quickly and focused without giving the impression of rushing. My car's bodywork was estimated to take about 2 days and I got it back in 1. This is the 3rd time over the years I have had work done by Caliber Collision. They have never disappointed. If for some reason I should need bodywork or repairs, do to an accident, in the future, I will only and always rely on Caliber.
The front office people and Linsay were very professional and handled my claim smoothly.
All personel that i spoke to are very friendly, and that said it all. THANKS.
The interior of my car has paint dust all over and I found body shop trash in it
Im needing 1 more thing My headliner didn't come clean from when the car was stolen so there were going to replace it I haven't heard back
my number ****-****-xxxx
Service was excellent - everyone in the office were helpful and keep me informed along the way. I would recommend Caliper to anyone that asks.
Your staff goes above the call of duty, everyone always has a smile on their face and genuine kindness about them. They even offered me more pop corn! Love you all!
I have hadone a few repairs at caliber collision. I have had great service with Travis every time. This time communication was not great and I had to call many time to be updated. I have had better service in the past than this last time.
The process was quickly handled and I was back in my car within days. Your team went above my expectations with the details of their service. I expected the repairs to be done but I was surprised and even felt pampered when I was told they were vacuming my floorboards. I'm a mother with two small children so you can imagine what my back seat could potentially look like. I'm so happy that we chose Caliber Collis Collision to repair our car. Thank you!
I was extremely satisfied with my experience. My car was fully restored and looks great and most of all the customer service was excellent! I was so impressed that my work schedule was taken into consideration and that my car was actually brought to my home in exchange for my rental car! Yes. I signed the paperwork from home and my rental was picked up and returned for me because I would not have had time to do all of this before going to work. All the transactions were completed thanks to the arrangements of Eric (Fabien) Rivera Cruz at the Cathedral City location and I was on time for work that night!! Outstanding customer service! Which to me is what matters most! Thank you so much!
From the very beginning to the end everyone worked together as a team and quick I was in awe I recommend everyone who is in need of repairs don't hesitate call caliber collision ????To put the rhythm back in you life thank you!
Brian Bell from Caliber Collision did the estimate on owner car and was the best service advisor in the business. Caliber Collision along with Brian Bell did an excellent job in fixing owner car- highly recommended.
I was pleased with the job. Very good professional work.
Went in with a working transmission, now only drives in reverse?
Professional Team. Thank you for a job well done.
Excellent customer service
I have worked with Brian before and he is excellent and he should be commended for doing a great job
Great communication skills as well as customer service. Can't thank them enough for all the hard work their mechanics and crew did on my vehicle. My deadline got pushed back twice but I wasn't worried because they had a very valid reason as to why and I trusted their opinion and it worked out fantastic for me. They're truly amazing!
The service was amazing and the work was perfect.
Great workmanship and I am very happy with the results. Your company is great to work with.
Everything wonderful especially the detail job. My only complaint is that the tire with the replaced wheel is 10lbs below pressure.
The repainted bumper does not match the rest of the car color.
Kind , on time, and looks like new
The whole experience was amazing, my car was done faster than expected. The work looks great!! Thanks Brian for all your help.
All staff was courteous & considerate. Brain kept me informed accurately from start to finish. Excellent job done.
You guys did a great job! Would definitely use you again
Daily telephone updates were helpful. People introduce themselves by name. The workmanship was very good.
My process just started so we will see how it turns out.
I was very pleased with the way the office kept me informed with daily update,also when I picked up the vehicle ,the expert repair technician took the time to go over all the repair that was done.overall the experience from the front office to the repair department was exceptional.special thanks to Fabian job well done
Thank you guys for making this process a breeze, drama free n headache free!! And hope you dont get this the wrong way but hope I dont have to see you ever again!! You guys ROCK!!
Loved being kept informed of the progress of the repair of my car.
Your employee Robert is an amazing employee who is responsible and very professional. He did a great job and definetely will continue to take my business to caliber in the future. Thank you for this great experience and please let Robert know it was a pleasure doing business with him.
Every detail was handled in a professional and timely manner, including reservations for a rental car, and my car looks as good as new ... Thank you.
Great customer service! The staff was prompt, friendly and informative .
Our service advisor was excellent (Brian Bell). The repair work
is completely satisfactory. Very happy to have Calibre provide their
service to us.
Robert, u r a nice young man. Was nice doing business with u, as this is my second time at this business. Bill C
Fabian was completely thorough and wonderful keeping in touch with me regarding my car repairs. I was in an accident and I was very worried about who would take care of my car. Caliber collision is absolutely wonderful and I will be recommending them to anyone I know who needs body work or repairs.
Best experience I have ever had getting my car repaired. Thank you.
Great, professional service. Excellent work on my car.
Great customer service. I appreciate your handling of the experience. I thank you!
Excellent at every level from the initial phone call to driving my car home. Thank you Brian and all the crew.
Very excited to have the best service and quality workmanship.
Very efficient process. Friendly staff.
And I say yes again . I always get a good feeling with your staff and I believe they care . That's what good business' are all about. Thank you and it was quick!
Also. That's a blessing.
Excellent service and my car is good as new! Thanks so much for caring!
Every employee was pleasant and conveyed confidence that I was leaving my car in good hands. And the ongoing SSM text updates were really clever and engaging. Thank You for a great experience.
The concern and attention given to me by Brian Bell who oversaw the repairs to my car was absolutely amazing. I have never received such incredible and genuine customer service from any other company. Caliber Collision is indeed fortunate to have him as an employee.
I would also like to add that in expressing my admiration and praising him to his supervisor, Eric Wells, Mr Wells himself also provided further care and concern when I discovered a problem with one of the repairs that they had sent out to an external company. He assured that he would arrange for the repair to be addressed immediately by that company.
It is very clear that Eric Wells considers customer service and satisfaction as a priority. And I cannot express how impressed I am with the manner in which Caliber Collision has dealt with me. From your continual personal contact updating me throughout via phone calls and emails from Brian Bell - and what a brilliant asset the latter has been.
Not only would I return to you, should I ever have need, but I will also recommend you wholeheartedly to my friends, family and colleagues. As a journalist, that recommendation carries far and wide.
WE were expecting a more complete reverberation job of our car. There were two major spots, one on each side that still look pretty bad.
Friendly staff. Car is like new. Thank you.
Everyone at Caliber was professional, helpful, and overall excellent! Fabian did an amazing job and helped a lot, in a stressful situation !
Extremely professional. Excellent communication throughout the entire repair process.
Thanks for your help all your team was very helpful in person and on the phone. I was very pleased!
Very thoughtful through the whole process...
I would definetly use Calibur again.
Caliber is the only repair shop I will take my cars. The entire staff takes care of their customers with text updates so they are aware of every step being done to get them on the road as soon as posible. Nothing was overlooked and the EDGE looks great! OUTSTANDING JOB!
I am very happy about everything!
Great customer service. My job was compleated in a very timely manner.
When I got into my car, the driver seat was reclined and has been adjusted. I'm not sure why you need to adjust my seat, and mirrors, to drive 400 feet . Otherwise the work you guys did was great.
Everyone at Caliber is very friendly, helpful and knowledgeable. They kept me up to date on my car repair which I loved. The repair looks beautiful. Thank you!
Brian was very helpful and attentive...I did have a small issue at pickup but he offered to fix it right away and I'm very satisfied with the service I received.
Professional and the constant updates were the best!
Service was fast and easy
Fabian provided excellent service and the finished job made the car look like new!
Great job from the receptionist to the techs. Brian kept me up to date
Im very satisfied and will recommend you guys any chance I get
Roberta was terrific... Communications and services were terrific. 2nd time at Calliber and very happy customer!
Friendly,courtious,very profesonal !!!
Thank you very much CALIBER COLLISION is excellent with good service quality.
As always, staff and service were above expectations!
Part on order, repairman stuck it on with a gum like substance.
Good communication with us on progress
I would definitely recommend you to any of my friends the service was fabulous
Eric Wells is great as is your work.
Very satisfied with speedy and flawless process
Also customer service and specially Robert have been very professional and easy to deal with
Caliber is the BEST. Thank you!!
You made a bad damage experience with my Audi into as good as possible. The car is beautiful again and it was done 2 days early. I'm very happy and would recommend you.
GREAT customer service! Everything was explained to me in detail, work was done on time (earlier, actually), and communication seemed like a priority to them. Waiting area is clean, price was within pennies (literally) of other estimates.
I would not hesitate to use them again. I really appreciated the time that was taken with me when i came for pick up.
Thank you for great service. For once, I did not feel taken advantage of because I was a single woman.
Thank you for all the kindness and fixing my car perfectly :)
Awesome!!! I really appreciate the progress texts. Brian made several process call to me and was great in working with my insurance company USAA. I was able to have my truck back before the weekend. Thank you :)
Fabian did a great job on the repairs to my vehicle. Everything was as good as new. Both Fabian and Melissa kept me well informed on the status and additional work that needed to be done on the vehicle. I was thoroughly impressed by the speed and quality of the repairs and how professional they were. Thank you
Great job. And great service. I would recommend you to any friend that needs body work. Thank you.
Excellent job. Excellent staff!
Great customer service. Fast and professional work.
Truck is cleaner than ever. Thanks for washing her.
I couldn't be more pleased with the individualized attention and updating, the speed and quality of the repair, and the feeling of one-to-one care from Brian and everyone at Calibre! No wonder my great agent at Hartford recommended you! My partner also had an excellent experience with Calibre over a year ago, so I know you are consistently good! In this area where businesses rarely return your call, your service was refreshing. Wish you continued success!
My car looks great they were on time and Robert the service manager did an excellent job communicating with me I would recommend you highly
Very professional service with a " you are family come on in' atmosphere. Very friendly and happy. Happy is good. It helps when the employee who you are interacting with Enjoys their job and is happy to be there. So overall I give the shop that I went to on Perez and Date Palm a 10.
Eric is great! Quality of work excellent.
I cannot recommend Caliper enough. My car looks beautiful. I really appreciate the text messages they sent keeping me updated on the progress of the repair of my car. Good job guys!
Fabian was great and professional!
Loved the texts and updates!
Excellent paint job and color match!
Extremely satisfied and would highly recommend!
Great job to everyone involved! A
Feels like I have a new car... Thanks, Marty
Exec service good experience thanks
You guys did an excellent job on my vehicle.
I personally scored you a 10 which is the best, you did a fine job for me which I appreciated.Thank you for all your efforts and dedication from all of you and your personal. Your employees were great to us. You have the best costumer service I definitely recommend you!!!Keep up the good work ????????
Travis was great and work quality as well
Amazing service! Both in quality and customer care.
Glad I brought my car here it was definitely in good hands ????????
Quick and well done. Thank you!!! I especially loved getting a clean car back!!
Vehicle Make : Volkswagen
Great customer service. Quick and efficient repair. Looks great.
Beautiful repair job. My car looks like new.
Thank you to Brian and Eric for resolving all issues and your professional approach to dealing with the unusual circumstances. Sincerely, **** B
I'm am very happy and pleased with the repairs to my GMC Terrain you all did an amazing job thank you
You need to get your text messages in sync with what your service reps say
I'm very impressed with your company & your professionalism-Brian Bell was especially helpful. Keep up the good work
I like being well informed of the progress from text and the people in Cathedral City
Kind people performing efficient service .
I love the continually communication via text. The quality of work was outstanding.
Nice to have daily emails as to how the work was progressing. Everyone was very friendly besides a job well done.
The staff is very friendly, accommodating and professional. I would definitely go back and recommend you.
The young lady that worked friday late, should be given a raise she worked so hard and very professional. Thanks
Just when I thought Caliber had lost it. You guys stepped in and raised the bar for everyone else. Your service standard is not found among your peers. You truly have a desire to make the client happy. I know!!! I am. Thanks for all you do. David J
Very friendly service. Good communication and frequent updates. Thanks!!!
Travis was great . Very happy with Caliber
Vehicle Make : Mitsubishi
Excellent service and on top of there work I would recommend I to everyone
Job well done! Staff very professiona, friendly and kept us informed during the entire service process. Thank you! We will refer friends and family.
Very happy about the workmanship. Customer service was grade A.
Brian and the repair guys are real pros. Thanks again for a perfect job.
This was my first experience having one of automobiles repaired. Both Farmer's and Caliber delivered a virtually perfect experience and quality of repair. Thank you for defining "professionalism."
Excellent service and loved the updates. Will gladly recommend caliber to any2.
I would go no other place. I will always recommend .Everyonme is most courteous and professional
The employee that did the assessment on the car thought my car was drivable even with exhaust comeing in my car breathing it. I asked if he would drive it and breath that he said not ( but the car still runs) I had to go over his head to get it where my car was dreamed not drivable .
He also told me IF I DID NOT LIKE IT I COULD GO SOMEWHERE ELSE.
I work in the medical field if I told a patient or someone told a costomer that they should not work with the public.
As far as the work on the car great job. But because of the employee you deal with first should make the best impression for your company I would say lots of people can fix the car how many give good service from the first person you deal with. That should be a must!
Great job on the car & GREAT SERVICE!!!
Fabian was amazing!!! Car looks fantastic!!!
Very accommodating. Assessed the completed job with me...aimed to please. Friendly and personable.
Fast and very professional!
Painless process with great communication. Thank you.
Very positive experience. Great work and very nice people.
I was very happy with your customer service thank you very much top-notch shop
Excellent job on all levels
Our estimator was fantastic and so was Fabian who helped us out even though he was not assigned to us. Totally impressed!
Very professional and efficient on service time!
Your professionalism was beyond my expectations. Your company went above and beyond what was in my expectations for the job that was to be performed. I'd give you an 11 out of 10!
Excellent. Customer service.
Everyone, including Erik was great to deal with while taking care of my car repairs. I was very pleased with the repairs and my experience with Caliber Collision.
Good job stick w/ ur promise date thank's
Very helpful and efficient staff. Everything was handled quickly and efficiently. First class.
Brian was excellent, the reception was very helpful also.
Great job I put a lot in first question
Very professional! Very happy with my truck!
I 'm very satisfied with the kind of service that all you provide thanks caliber collision
Fine job - fine people.
They kept me informed all along.
I was disturbed at the alarming rise in estimate costs.
I liked the text updates. My car was delivered when promised.
Thank you for your assistance with the repair. Your staff made this transaction a very simple, understandable experience for us.
All of the Caliber Collision employees that I dealt with were extremely friendly and very helpful. The work was excellent, and done very quickly, and they were very understanding of my hectic work schedule. I will definitely recommend them to friejdsband family in the future.
All staff showed excellent service & friendly attitude. Well organized service from start to finish. Certainly would recommend your business and will return myself if ever I need repairs again. Thanks to all.
I was impressed from the start to finish of the professionalism of the courteous staff in the office and Travis McPherson who kept me informed each day on the progress of the bumper repair. Communication is so important to the customer and I appreciate that this is practiced at Caliber Collision. The repair of the bumper looks great and it is comforting to know tha Caliber Collision guarantees there repairs if I should have any concerns.
Vehicle Make : Land Rover
Incredibly impressed with your complete operation. Very professional, helpful and friendly. It was almost fun to get our car repaired????. You do excellent work. Thank you!
I always am glad to have you as my repair people because I know my car is in good hands. Thank you!
Vehicle Make : Volkswagen
Everyone was very nice and the whole process was efficient and painless
All done with total profesionaliisam .
I'm very pleased with the customer service courtesy and professionalism that was extended to me. Thank you..Ken
Vehicle Make : Land Rover
Loved the daily text follow up--exellent way to keep customers in touch with repair & pick up date--Thanks
The performance by Brian and the rest of the staff was "STELLAR!" I will highly recommend Caliber to friends and family. Best repair experience I've ever had to date. Thanks to everyone. Your body repair personnel are amazing. Thanks for the great service.
Being kept informed was very important.
Great service from beginning to completion car looks like new Brian and staff were great thanks again !
From start to finish, the service and staff were totally great! Thank you so much for keeping me informed and for making this uncomfortable situation seem so much better knowing my car was in great hands..... Thank you Caliber for a job well done! ????????
Brian was very helpful. Like that called me about changes in advance.
Vehicle Make : Volkswagen
So far so good. Great guys and a receptionist worth her weight in gold hubcaps.
The best simply the very best
Fast and friendly service. Kept me updated on status with texts. Finished repair was almost perfect except for one minor imperfection but it is hardly noticeable
Want to thank the team that worked on my Honda looks and drives like if l just had purchase the vehicle from thed dealer
I would certainly use your business again as was very impressed with the service I received. Work done was perfect and certainly back to washed car and very courteous stsff. Thanks
The experience was great, considering. Great communication with Caliber, via Brian. The car looks like new. And the price for my insurance and me was very reasonable. The repairs were made quickly and the parts were ordered in advance so I needed a rental for fewer days.
I was very satisfied with the whole process of keeping me updated as the truck was repaired. The follow up was also very satisfying. My vehicle looks great!
I enjoyed the daily text message updates! Made me feel that my car was actively being worked on. I also appreciated that my car was finished before the estimated date! Thank you for your efficient and excellent work!
Travis was very polite , professional and friendly. I felt like my business, as little as the repair was, mattered to him. He went through special efforts to try to find a replacement mirror. I also like Melissa's welcome and hospitality, offering a beverage and all.
The personnel couldn't of been any more helpful the work was completed when it said it was going to be completed there was no excuses,craftsmanship was good and I'm very excited and happy that I went to caliper collision and repair...............
Very helpful, professional, friendly and they do exceptional work. Very happy with our results.
Great communication staus on repairs great customer service
Your representative was especially helpful throughout the entire process.
thanks for your help with my car.
I was terribly impressed with the wonderful service, especially with keeping me updated as to progress of car repair. Thank you so much Brian and staff at Caliber Collision. Hope I don't have another accident, but if I do, I'll definitely come to you!
Extremely satisfied! I was informed regularly and their work is fabulous! I would not go anywhere else for repairs and I share all of this with all of my friends!
YOU DID A GREAT JOB, AND IN LESS TIME THAN EXPECTED.
I am extremely pleased with the repairs and service I received from Caliber Collision.
Mellissa Curry was courteous, professional, and did an outstanding job of processing my paperwork and answering all of my questions. She greeted me with a smile, was always upbeat and friendly when we spoke on the phone, and she treated me like a valued customer.
Brian Bell did a fantastic job repairing my 4Runner! Not only did he repair all of the damage, but his expert craftsmanship made my front end look almost new. Brian took the time to explain everything he did, he patiently answered all of my questions, and finished my vehicle a day earlier than expected.
I am glad that I took the recommendation of my insurance company to use caliber collision. The customer service is the best I have received in years and you have a top notch staff. Thank you doing such an outstanding job!