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Vehicle Make : Chevrolet
Kimberly B..
1 out of 5
9/24/2015
The only good thing about this dealership is Tom M****. My experience with Len Lyall has been nothing short of a horrific nightmare. All components of my experience with this dealership, including conversing with Jim L****, have been grossly negative. To be brief, I bought a brand new vehicle and after an unforeseen incident with my car I chose to have Len Lyall do the repairs. A repair that was quoted to take less than a week took nearly a month because the body shop couldn't order the correct parts on several different occasions and John, the manager of the body shop is perhaps the most manipulative, conniving and ill-mannered professional I have ever encountered in my life. The repairs done at the shop were grossly inadequate and the dealership made me feel as though I was in the wrong when their repair was misaligned and caused my roof to leak when it rained. They attempted to fix it by ripping the piece off and essentially reattaching with black electrical tape. John was verbally aggressive at times, being very argumentative about work not even he could deny was subpar. they hired a new service center manager named jeremy who talked a big game about customer service, making promises he couldnt keep, but even he was a joke. speaking with Jim L**** he said 'i was lucky that they were doing me a favor' and by favor he means fixing repair work at his dealership that resulted in further damage to a brand new car. My car has run rough since day one . I alerted multiple staff abt my concerns with the way the car ($36k) was running and on all occasions when I asked the service department to check it out they brushed it off and told me that's how a v6 runs. The car shakes and ticks.. At stop lights nearly shuts down. The loaner I was given, when the third attempt to fix an integral part of my car was made, had a completely flat tire, smelled like smoke, and a half a tank of gas. When I brought it to Jeremy and the techs attention after driving off the lot and the car alarming a tire pressure of 12psi in the front passenger side, they acted as though I committed crime for bringing it to their attention. the repairs done are still incorrect and I am currently in the process of handling my experience with Len Lyall with GM and the BBB. DO NOT BUY from HERE. RUN! Ps- the great len lyall would be both appalled and ashamed of this dealership. Shame on All of you.
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