Joe Ainsworth was a pleasure to work with . Car looks great !
My wife was very please with the way the vehicle looks
They forgot part of the wheel well and we had to have it put back in the shop. It wasn’t completely ready
Ozzie was great to work with and stayed in touch with me throughout the process.
Improve communication. Improve repair timeliness.
I was referred to Barnett by my insurance company after a fender bender a couple weeks ago. Joe was very helpful and professional. The guys in the shop got my car up and running in a reasonable time frame and it looks as good as new. The whole staff was great. Everyone I interacted with was pleasant and helpful.
Great job on my car; a deer ran in front of me while I was driving, and busted my grill on the driver’s side when hit. You guys did a great job in reply my grill. Looks like nothing ever happened. Thanks
With only 25 to 30 hours worth of time logged repairing the vehicle as to explanation as to why the car was kept for 6 weeks would be appreciated.
The car was returned absolutely filthy. Mud on the floor board, inside windshield was covered in filth and the backseat was not even reattached properly- it was vertical and not attached at all. We intend to bring it back to the shop to have the seat attached properly. Some of th filth we had to clean in order to see out of the windshield and to allow passengers in the car. But we took a video so we can happily share. Communication and respect for our property is how this experience could have been better.
I was sent several emails indicating the vehicle would be completed by 5:00pm on December 24, 2018. However, when I arrived to pick up the vehicle on that day. The shop was closed. I do understand that it was Christmas Eve and some businesses close early. I had no idea Barnett’s would close early. My time is limited and the automated email should have been corrected.
The repairs were not complete, and there was a lot of wax residue on the outside and inside of my truck. I am now having to bring my truck back in to have the repairs finished.
Very professional Very good job Kept me up to date on progress of the repair
Excellent work in the repair of our vehicle. Very accommodating service. Thanks.
Brent was great! Thank you so much!
new paint color did not match
I was excited to get my car back looking just like it did before I was hit. Thanks to Brent for all his hard work and dedication in making the process smooth and effortless. Thanks again for everything.
Coleman was very helpful in getting my claim resolved in a timely manner. Thank you!
Brent and his team has been wonderful. Would gladly ask for Brent if need my car repaired.
Brent was awesome!!!! He is a keeper!
Brent provided great and friendly service with excellent work!!