I liked the repairs but it took over 4 days for it to get started and someone stole my phone charger.
Great job. Kept us fully informed all throughout the repair process
Great communication in keeping me informed of my vehicle progress. Kinda and the rest of the staff
Competent staff with a sense of urgency to customer service, excellent communications as the repairs occurred, and skilled artisans who make the repairs....what more could a customer ask for or want?
Although the staff was nice, except for one instance when questioning how the process would work with the receptionist who was short with me.Also, when reviewing the repairs and asking questions, I kept being told by Kynya, oh, that's how the car is supposed to be, when clearly the repair was not correct. I had to take the car back twice since one new part flew off while I was driving down the freeway because it had not been properly attached. Then the grille was missing a vital part that had not been repaired from the initial collision. The repairs were not what I expected at all. One of the Tech's Tommy, threw a part on the floor that turned out to be the incorrect part in which he ordered; I felt that was unprofessional. It took a long time to submit the bill for payment. I was not totally satisfied with this experience.
I couldn't be happier with the quality work and attention to customer service from everyone at Caliber, Steven was great to deal with and made the process so simple that I won't trust my future vehicle repairs to anyone else.
Good job and did it in the time frame they said it be.
Excellent work thus far, very pleased with the attention to detail. The updates from the tech in charge of my vehicle were great, kept me in the loop and always made sure I was aware of the progress.
The repairs were completed on time , however the retaining screw for the right taillight was not tightened and fell out, and another screw fell out on the ground and I'm still trying to find where it goes.
Vehicle Make : Mitsubishi
The front desk lady wasn't too helpful. If it wasn't for the guy who took charge and told me no problem, he would handle it. Dam, don't remember his name,tall, slim, white brother, he was cool.
The 2007 mustang continues to have problems with noises like something is loose. This is the 3rd-4th time there has been issue. Truce told we can pick up the car then get a call well not ready yet.
We drive 90 miles to take to my daughter at college after we get it back It sounds horrible. Out the hassle of taking it back in for a 3rd fix. Now after probably about 500 miles it is waiting outside the shop on Saturday to be worked on again. My daughter is without a car for the 2nd time since actually picking it up from the shop in Hurst. My husband had to take her his car so she can get around. It was not properly fixed or adjusted.
Excellent communication about time frames and changes plan. Excellent work!
Everything was handled in a professional and expedient manner. You called to keep me posted on the progress and delivered the repaired car ahead of the estimated time. Not only that, the work was excellent. Hopefully, I will not need you again, but if so, I will certainly go to you first!
I was very impressed with the efficient approach to identifying needs and immediate quote. The follow up email was very reassuring. They communicated with me right up to the time my vehicle was ready for pickup. The life time guarantee is a plus. Kudos to Steve and Maeghen for their service.
Vehicle Make : Volkswagen
I liked that they kept me informed on the progress by using text messages.
Kynya Williams was amazing. She delivered truly stellar customer service. Great job everyone!!!
you guys were amazing. thanks for being so understanding
I was really impressed when Michael took extra time on Sat after work to allow me to pick up my repaired vehicle from the shop
It was first class service, including the complete detail of my car before I picked it up. The repair was beautifully done.
The work,follow up,carrington for customers
Great customer service and workmanship!
The repair is not a problem at all it is very good. The inside of my car is covered in dust and I did not get a clean car returned to me. It is going to take quite a bit to wipe down and vacuum the entire interior of the car. I was disappointed.
End result was better than new - The RAV never looked so good - you apparently washed and wax the exterior - Great job.
- I highly recommend them - Thanks Stephen.
Very satisfied especially with my opointed service advisor????
I Greatly Thank you and Im Super Pleased with the outcome of my repairs and I will Strongly recommend Caliber Collison to others. HIGH FIVES TO CALIBER COLLISON, Also Kenya provoded Outstanding Customer Service during my repair process..High Fives to her as well.
Everyone was very friendly. They kept me informed daily. I would highly recommend their services.
Michael Clark was extremely effective again. The overall service was outstanding!
Caliber Collison took care of my car and kept me updated on the progress. I was VERY satisfied. The staff was super sweet and very friendly.
Michael Clark was exceptional, he dealt with many issues before they became problems. I particularly appreciate his foresight and attention to detail. It is this type of service that keeps me as a loyal caliber collision customer!
The repair that I took it for was done right, but I'm not satisfied, because my truck passenger tail light been broken and it has also scratches on that area that it didn't have before I took it.
Everyone treated me as if I were their most important customer!
Great Experience!! Did everything the right way!!! I don't have one negative thing to say. Kynya was great, very helpful, very nice, great communication. Overall on a scale of 1-10 I would give Kynya a 12. She was absolutely perfect.
Amazing communication during repair!! Professionalism from the beginning to the end of our repair! So impressed! Car looks brand new!!
Andrew and Caliber went above and beyond customer service. I'm a lifelong customer.
Excellent service! Excellent service! Could not be happier
The car ???? looked almost new on delivery.
Everyone was so helpful and the whole process was very easy and I felt like I received excellent customer service
It was a bad experience (wreck) made good by Calibur!!
Excellent service and quality!
Car looks great, couldn't tell that anything had happened to it.
Being a traveler from Arzona with a problem. I was impressed by the courtesy and professionalism Michael and staff helped me.
My car was finished in a very timely manner, and quality work was still done. I appreciate it!
The service was way above average and the staff is excellent.
Like the updates. Quick service and professional people.
Very professional experience. Kept me updated on progress and the work completed was excellent and done quicker than expected. Would definitely use services again and highly recommend to others.
Thank you very much for finally resolving the ongoing issue that the OTHER collision center could not fix. Also thank you Andrew for being prompt and keeping me in the loop with the progress on the repairs.
Very fast repairs and very friendly staff.
Prompt and excellent service. Well done.
All ppl I dealt with were helpful, professional, yet personable; a pleasure to deal with! Repair completed 3 days early--even better!
Painless experience - terrific communications from Kenya.
The repair was fine.
But my Car came back to Me with NICKS and SCRATCHES in the front of my 2012 Nissan Juke.
Steven Preston at Racquet Club Blvd, in Bedford, Tx.
Said he was going to take care of the nicks and scratches with BUFFING.
If the Buffing doesn't work I will Move Forward with this matter.
Thank you Deborah Perales.
Excellent service and repair. Zero complaints and I will highly recommend you. I hope I never need to use you again. I hope I never need to go to the dentist again either but I'm happy to know you are there if I bump into something. My service writer is a real pro. My car was clean and looks great. Thank you !!!
Vehicle Make : Mitsubishi
Great outstanding service!!! Flora was a doll!!! Body and paint work is excellent! The shop did the job well above expectation.
Thank you for doing the best things to my car and for giving me lifetime warranty so long as I own it. My car looked like brand new , it is just beautiful! You guys are the best! Thank you, Calliber - Flora, Brooke, Steven, and Michael. And of course the team who made all the repairs. God bless you all.
I was very impressed top to bottom with the repair, with the customer service, as well as having my car fixed long before originally promised.
Yes I was pleased with the service I received and especially being around a holiday when your company has to rely on outsourcing work and still keep the commitment dates as planned. It was nice not having to alter my schedule once it was stated!
It can be a ho-hum job for the receptionist but Brooke was very courtious and
sincere especially when I had to wait on the other persons insurance to go thru
their cycle I made an appt, then cancel, then setup another,etc.
Flora (Estimator) shocked me on first impression as soon as I rolled my truck in
she got down on the ground in her nice clothes examing and taking photos of the
underneath - she did that with no hesitation!
I will recommend your company to any and all!
Always courteous service and workmanship as good as it gets and guaranteed to be very satisfactory. My kind of stress less place to do business. I'm a repeat customer for getting it done right. Thanks guys. DaveC
Work was done in a timely manner. I appreciated the updates through the text messaging. Awesome!
Paint job looks, battery was drained causeing key sensor light to stay on.
Everyone so helpful. Anyone I spoke to was very professional. My car was beautiful like new
Outstanding service. Michael keep me informed every step of the way!
Glad that the repair of our vehicle was done as promised. Everyone was professional. Thank you
Everyone I interacted with was super friendly, excellent customer service! Quick repair work also. I will definitely use y'all again.
Thanks guys, great service all around!
Steven was amazing. He kept me informed and didn't mind my constant calling.
Very good service. Very nice folks.
Superior professional service with a smile. Steven was terrific . Thank you for restoring my car to new condition