Many thanks to Hector for his communication and help during this process.
Larry was my contact during the process.
He is a fine person and provides unmatched service and updates.
He was a very very valuable with Caliber Collision services that are provided.
If all people providing services were like LARRY the processes would be seamless, painless and enjoyable.
Thanks Larry and Caliber Collision!!!!!!!!!!
Such kind people that take time to get to know you and your car needs!
Larry was great! He always kept me informed and up to date about the progress and was always willing to answer any questions
The updates were great! The service was wonderful!!!
Caliber Collision does great, professional work and the customer service is outstanding.
Everything was great did an amazing final job, overall I'm very pleased with the repair!! Donald was awesome!!
Thank you Larry and the rest of the team. While the repair took quite a while I know it was an extensive job and Larry was great about communicating throughout the process. Excellent job. My car looks brand new! Beautiful work.
Hector was amazing he worked really well with us when asked to take his time with the vehicle. He called us about 2 times a day just to give us a heads up on what they were doing with the vehicle. Kiddos Hector you were amazing!!!
Great communication. Daily updates and the car looks great.
Don did an excellent job of keeping me informed and delivered the vehicle on time as estimated. He provided me with excellent customer service! The quality of the work was exceptional, one can't tell that there were any issues with the vehicle. I will refer others to this location for repair.
Thank you for the timely repair! Love how it tuned out. :)
Windshield washer does not work. Worked before I brought it in for repair.
Everyone delivered good service
Everyone did an amazing job repairing my car!!
I found some minor damage to the foam seal along the driver side door which was not there when I dropped the vehicle off for repair.
Don was amazing. He took care of everything. The car drives just like new.
Repair was great! However, another body shop I once used returned my car to me repaired and cleaned outside and inside. It makes the whole car really look nice. My car was rinsed but not cleaned. Just something that would make Caliber truly outstanding.
Larry was great to work with.
Dealing with Larry Powers was a wonderful experience. Larry was very attentive to the issues I had, stayed in contact with me and made certain I got my car back as quickly as possible. I had a very positive experience with Caliber Collision, and if I should ever need their services, or if someone I know needs collision repair services. I will direct them your way.
Larry and the crew provided great service!
Excellent job over all. Exceeded my expectations.
I dropped my car off Monday morning and they called me Tuesday afternoon to pick up my car in the morning .My car looks great now , they did a great job , worked fast, very professional. I give 5 stars.
Don was great with updates. And provided accurate estimate of the work. Nice job
Vehicle Make : Volkswagen
Great service from beginning to end!! Work looks great!! Thank you!!
Both my son and are very satisfied with the repairs on his car.
Amazing job!! You guys are the best. Thanks for the speedy fix.
Great job guys! Thank you for getting Black Betty back to me ahead of schedule. Keep up the good work!
Thank you Hector and staff for the fast service. My family and I appreciate it so much!!!
No comments. Everything went as planned with no issues
Fantastic service. Larry was knowledgeable and helpful. I also enjoyed the text updates to let me know the repair status. I will be sure and refer the shop to friends and family.
Hector was fantastic! So friendly and informative. I loved that I was given frequent updates via phone calls and texts. Keep up the great work
Vehicle Make : Mini Cooper
Everyone was amazing and kept me updated all the time. Hector even called the rental company to come pick my car so I did not need too. The whole staff is great and I recommended it to anyone. This is the one off manchaca.
Larry is the best manager I have ever encountered. My car came out great and I would go back to Caliber down on Manchaca next time I need work fosho!
Service was great. Excellent customer relations !
I was told that it would take two days for repair and it just took one day for the bumper repair.On my BMW I was completely satisfied.
Loved the fast fix and the clean detailed car. Even my tires got shiny. The number of texts was a little much but otherwise, I'm very satisfied.
I was very upset that just prior to my accident my car was professionally detailed. When I pick my car up from caliber collision the dust and fingerprints from the staff who repaired my car were all over the inside of the car from the areas that they repaired. It appears that whoever cleans the cars once they are finished does a very poor job and that should be addressed. A standard cleaning should be done, especially when you have a bill over $7000. I would like to say that my representative Hector did an outstanding job of keeping me updated daily on the progress of my repair.
Thanks to Mr. Don, he kept me inform as to the progress of repairs. I am very pleased with repairs of my vehicle.
Hector was very informative throughout the repair process. Excellent customer service.
The entire experience was pain free.
The tire mount on the rear of the car was put back upside down. The tire does not fit properly and I am unable to open the back tailgate. I am very unhappy.
Everything was extremely simple and they did beyond what work was required.
Great service! My car was ready the next day after taking in my car! I would recommend to all my friends and family!
Great job! Kept informed during entire process.
Don made the experience seamless. He kept me well-informed every step of the way and was a very nice gentleman to work with.
Larry did an awesome job keeping me in the loop for my car repairs. I had a great experience ????
Thank you Don for making my car repair easy. And getting the Toyota emblem so quickly.
Hector Silvestre was awesome! Everyone there was very friendly,had my car back in one day! Thank you so much again for everything!
I was pretty shook up when I arrive at Caliber Collision, after I was T-boned by a another person. I was just coming from my father's funeral when a lady hit my car and I've been going through cancer treatments, so it was not a good day for me. I can't express enough just how wonderful I was treated from start to finish. Don updated me daily on the progress of my car and made sure that all of my questions were answered. Don even went a step further and would ask me how I was doing every time we spoke. I couldn't believe that even though my car was there for awhile, he remembered everything that happened to me the day I was in the accident. I was so pleased when I picked up my car. My car looked beautiful, and I think it looks better than it did before the accident. Even the inside of my car looked better than how it was when I dropped my car off. I have raised three teenagers, two sons and a daughter, so I've definitely had to deal with other body shops on numerous occasions, and there is just no comparison to the service I received from Caliber Collision. I will never go anywhere else.
Overall, I am very impressed that my vehicle was repaired as fast as it was. I am also very pleased that the technicians working on my vehicle, did so with pride and took ownership of the work they performed.
Honestly, I couldn't ask for much more.
Vehicle Make : Volkswagen
This is second time I have used your shop. Everyone is very professional and friendly. Larry is great.
They did a great job. They are fast and efficient.
I love Caliber. I've never worked with an auto repair company as quick and communicative as Caliber. I'm a devoted customer now.
Don was great to work with. He kept me updated on all info. related to the repair and was super helpful and courteous. The repair was great! Thanks so much.
The Austin staff was very helpful and professional. I will continue to use the services if I need any repair work!
Caliber did not do any repairs as my car was totaled and I declined to fix it. However their customer service and patience for me during this stressful time was outstanding. Specifically, Larry was a huge help and did much to be of assistance.
Very attentive and professional communication from representative
The paint has a overspray on the passenger side which was repaired as well as when closing the door it does get hung up if not close properly
Updates on the progress of my car
Like that I was updated frequently on my car's status.
Great service and excellent turn around, thanks!!!
Large paint runs under both taillights. We will be back to get fixed.
Sadly over the years I have had several autos that have needed repairs. I feel very fortunate that USAA provided me with a choice of location for my first experience in Austin. My confidence in the Manchaca location has been well founded and continues to prove its the only location I would need. David **** even before he became a manager has taken care of me and my families repair needs. The individuals at this location are "ALL" true professional's taking time to provide great customer service, keeping you up to date on the progress of repairs and taking pride in their work... To a Great Team THANK YOU!!! Ivan Rogers
A work and employees that are so helpful. Larry could not have been a more perfect person to work with....absolutely the best!
Thanks for keeping me informed on what was going on I never had to call and find out what was going.
Special thank you to Larry and all the great people at Caliber Collision. Timely and great repair. Ya'll are awesome. Gary
Don was great; he kept me informed and was very friendly as well.
Larry Powers (Manchaca location in South Austin) did an outstanding job of expediting my auto repairs and keeping me fully informed throughout the process. No "catches" or surprises. A seamless, no-hassle experience. Much appreciated
Larry and the staff were great! They took and bad situation and turned it into a great customer experience. Fine job Caliber!
The whole Caliber team took good care of my vehicle as well as me.
Was treated well once again. Larry was a big help with all he did for me. Kept me informed on status of my vehicle. Would not go anywhere else for car repairs. CALIBER DOES A OUTSTANDING JOB AND TREATS YOU WITH WONDERFUL COUSTOMER SERVICE.
Larry was very helpful, a really all star guy. Thanks for being so timely!!
Don was excellent to work with!!! He was through and extremely considerate of my time. Thank you Don!
- kind regards,
Great communication on progress of repairs.
I felt the repair was in good hands with Bo. He kept me well informed.
Very excited that my car was cleaned inside & out. Felt new again and was very much appreciated. Also enjoyed SMS status updates, very efficient during a busy week.
Hector was very professional and detailed.
Really impressed with overall experience.
Very professional. I would recommend them.
Appreciative of communication and customer service quality.....and the car wash was a nice touch!
I just want to say the experience with caliber collision has been me than a blessing. After the insurance with my bank went crazy I thought all was a fail. But everyone at Caliber Collision especially Inest (sorry if misspelled)was wonderful. They fix my truck faster than expected. Thank you for a wonderful service. May God continue to bless ya'll with a great place.
Staff was great and Bo kept me updated on the progress of my repairs. Great job.
Great customer service! Will recommend to friends and family!
I really appreciate the great customer service and what appears to be really great work you all did on my car. It was a crummy situation that I got in this accident that wasn't my fault, but I don't feel like the repair process could have gone much more smoothly than it did. Thanks for the continuous proactive updates, for being helpful and informative, and for turning a crappy situation into something that was about as painless as it could possibly have been.
The repairs were done very quickly! Thank you
Job well done and earlier than expected.
Please read my comments on the form I filled out when I picked up my car.
Vehicle Make : Volkswagen
Bent over backwards to help us out. Top notch. Realize why usaa rather use yall then anyone else!!
I have brought my vehicle for repairs to caliber collision on manchaca
Twice now. My most recent experience was excellent. They were able
To accommodate my needs and were professional and fast at fixing my
Car by the time I needed it. I really appreciate David and Dan for going
Above and beyond. They are awesome! My car looks brand new, I will
Always refer my friends and family here. Thank you! Janis
David did a very good job keeping me up to date on all of the repairs.
I appreciated the email updates and list of repairs. Customer service was friendly and quick. The car looks great.
I was very satisfied with all the information that was provided during the process. That was very much appreciated. the service was very thorough even in assisting with the car rental company.
all of the employees i encountered at the Manchaca office were very courteous and helpful.
Hector was great to work with. Very informative and kept me in the loop every step of the way. My repairs were completed in a timely manner and I could not be happier.