The communication, coordination and follow up were great. When a problem arose, you found a great solution that was prefect.
I knew I could trust caliber to do a great job. Thank you.
Thank you for a job well done.
Caliber was always ready to satisfy my delivery needs that had to be fit around my peculiar schedule.
The manager, Mark said he will call me around June 16 to schedule a time to take care of some things that were not done correctly .The windshield trim pieces need to be lined up and set in place evenly, the wheel well trim pieces on both front wheels need to be made even, and a few other things. He said they would also wax and detail it, so I am waiting to hear from him.
Your people were very professional, helpful and everything went smoothly. Thank you. Sam Ward
The lower left 1/4 panel that you replaced or repair, is starting to separate from the upper section. It was poorly repaired.
Quick, timely and done correctly, looks like it never happened. Almost looks like it was brand new. Also looks like it got a wash and detailed too didnt expect that. Awesome work!
Very professional and efficient!
Good repairs. My second time taking my car to Caliber. Thanks for the quick and quality repair.
Vehicle Make : Volkswagen
They did a get job and it was done much sooner than expected.
Great service,Mark was the technician in charge, and his attention was very professional.
You did an excellent job repairing the major damage I did to my brand new car! I really appreciate that you took the time and effort to make it new again. I know it was a LOT of work. Cheers to you!
When I got home I looked all around the car and on the back door on the drivers side there is a scratch that wasn't there before my accident. Would you be able to fix that?
Thank you so much,
My car looks great and they took very good care in handling all of the details from the check in to the rental to the evaluation...
The car looked beautiful, and I really appreciated turning in my rental car at Caliber. Very convenient.
I have to take my car back again..not happy about it.
From delivery to pick up, everyone was friendly, professional, and extremely helpful. The car looks amazing and drives exactly the same as it did before. The experience could not have possibly been better.
The staff is customer conscious and delivered at many levels. No surprises except for the excellent above and beyond service!
Thank you for great service.
Thanks very much, I appreciate your prompt and realible service. Also Robert, thanks for your good and quick work. This is my second time at Caliber Collision and will definitely be coming back.
Really appreciate the diligence the details the extras done for me. Best of luck this coming year! Truck looks like new!
You guys were amazing and helped me feel informed and comfortable throughout the entire process. Going the extra mile and taking my car to Costco to get the snow tires put on was amazing and service like that definitely puts you guys a step ahead of the rest. I've already recommended you guys to a friend! Thank you again! There needs to be more companies with people and service like you guys!
I travel for work and requested they get my car completed early because I was going out of town. Robert went out of his way to not only get the car finished early, but also got the job done beautifully. I can't even tell where the dents were. I will for sure visit again if I need body work done on my car.
Everyone from start to finish was fantastic!
Robert our service provider was unbelievable too!
The email system updates are a great feature.
All in all Caliber Collision receives a 10
Great job! Looks like new, and really appreciated the clean-up, too!
Thanks for everything and keeping me updated at all times I am super happy with the work and will definetly choose you guys again if ever needed!
Car looks great. Just needs correct replacement part under right front panel.
Car was scuffed at pickup. I felt there was some sloppiness in the shop.
Car was quickly made ready, however.
Robert was very thorough and helpful! Awesome customer service from Robert & Shawna! Hats off to them both!! Thank you for a job well done!!
So nice to see my "lean green driving machine" back to her gorgeous self. Thank you also for washing her and cleaning the inside !!
I don't have any comments. Guys did a great job. Good customer service.
Very nice people to deal with.
Good job done on time. Much appreciated.
Caliber, I have sent the following to USAA rep Chris Rivera tonight:
"Chris, we have taken possession of the vehicle from repair shop. I'm in St Louis MO, daughter Brinna is in Austin TX helping care for my mother following my fathers' recent death, and car is in Carson City NV. Brinna won't be back in Carson City for at least 2-3 more weeks, Caliber was pushing us to get the car off of its lot. I'm getting photos and videos from my daughters' boyfriend that has received the car from Caliber that suggest that the repairs have been made in a less than quality manner. First, the left from wheel is not repaired or new but has significant scuff marks on it suggesting that it's not been replaced. The left side front quarter panel and driver door pinstripe get is not Honda decal pinstripe but is hand painted and poorly done. There is a scratch/chip or scuff on the left front number and this was not present immediately prior to the accident. I have received photos from Juan Martinez, the person we authorized to receive the 'repaired' vehicle in Carson City, and it's not entirely clear what additional items are being addressed that do not appear to have been repaired correctly. This is not satisfactory as you can understand. I understood Caliber in Carson City to be USAA top quality service provider. Let's connect Monday if possible to discuss next steps to ensure that the repairs are completed in a professional manner and that we are getting the value that was promised."