I asked to have the windshield replaced as it had 2 cracks cause by 2 rocks. They did nothing after having the car go ten days. They acted like it was my fault so I just left
The only issue was that I was misinformed about dropping off my vehicle which resulted in me taking unecesssry time off work. Other than that the rest of my experience was good.
Vehicle Make : Land Rover
James was great.
My car looks excellent and was ready four days earlier than expected. Everyone was very helpful. I especially appreciated the ride back to work on the day I dropped my car off from Zac.
Everybody was polite and professional. Love the daily text message update. Even bigger plus was being ready 3 days early!!! Thanks
Very knowledgable and likeable employees, I'll be sure to recommend this caliber collision to all of my friends
Very good experience and Zach did a great job. Thank you sir.
Vehicle Make : Volkswagen
Excellent job and great customer service!
Everyone was very helpful, and I'm so proud of how great my car looks!
Great experience with no worries I will recommend Caliber to others Everyone was great and personal care that was given
Excellent initial call, estimate, repair and delivery of the vehicle. I cannot ask for anything better than that!
Great job on the car... thank you
Continuous updates were much appreciated. All work done was of high quality.
Zach was amazing. He answered any questions I had. Service was way more than I expected. I enjoyed the text updates as well as the rental car being at the facility.
Thank you for your care of my ????
Annamarie and Christina were great to work with.
Appreciated the txt updates and the cleaning of my car before it was returned to me
Zach was very good. He kept me informed with updates. Thank you. I would definitely recommend Caliber. Thank you, Pat Robinson
I would recommend Caliber Collision... Everyone is friendly and make an otherwise stressful situation easy and convenient. I especially liked being updated via text.
Great job Joseph a humble man of Austin
Communication with me was lacking
Zach made me feel very calm every step of the way of this typically frustrating and scary process! A for him!
From start to finish the experience was great.
Everyone was polite and accomodating. Great to have Enterprise rentals at the same location. The repair work was timely and looks great given the age of the car.
My car looks brand new! The work done was amazing! It was worth the wait!
It was very nice to keep me updated on my repair
Completely satisfied with the service we received. If need be in the future, we will use Caliber again.
I was kept informed all through the process through personal onsite inspection, text messages and telephone calls wth your staff in a most courteous manner. I especially appreciate personal service of delivery of my car and return of the rental vehicle. All was done in a timely manner, and the completed work on my car was perfect. My thanks to everyone involved.
You guys did an amazing job my car looks just as it did when I drove it off the dealers!! Thanks guys!!!
From the day 1, my experience with Caliber Collision was very satisfactory. Starting from setting up appointment to meeting with James to look at Van for damage work.
On every step, I noticed a professionalism and respecting the time of the customer including timely updating the progress of the work till it got delivered back tome.
Everything was done professionally. I had read reviews prior to choosing Caliber Collision and was not disappointed. The mechanic that worked in my car took car of it and informed me every step of the way. The ladies at the front desk were very friendly. Even the rep from Enterprise being on site made the whole experience easy and stress free. I would definitely recommend Caliber Collision to anyone I know
I was kept up to date on the progress of my vehicle.
Great service. Organized process is appreciated. On-Time delivery. So easy to have rental car desk on-site!
Vehicle Make : Volkswagen
Thank you for taking care of our daughter's car. While the repair took a little longer than anticipated, we were always kept abreast of progress, and we are very satisfied with the attention given to us. Thank you!
The repair was done earlier than I expected and the car looked great
Two issues not resolved upon picking up our car. Returned for one. Now returning for another fix requiring more time without our vehicle. You also refused a cash payment requiring and additional trip.
I was very impressed by their costumer service a d by how clean the car was when I picked it up! Also, the paint job of my nrmew bumper was really good. Thank you so much caliber collision...I would consider my experience highly satisfactory!
I'll continue to be a repeat customer! You guys are great!
Ann Marie kept me in the loop after Christian moved on. She called me and got my car ready when she said she would.
I am veery satisfied with the repair that was done. I hope I never have to use body work again but if I have to, I won't hasatate to call on you'll again. You'll were very profetional. Thanks
Great communication! Great service!
Absolutely great customer service. Completely satisfied!!
Work was done speedily and Zachary did a great job of keeping in touch throughout the process
Zach has handled my claim with the best customer service I have experienced in a long time. I'm very glad that I took it to Caliber Collision
I have used Caliber collision for my last 4 car repairs and this has been the best experience so far, Zach was awesome, kept me informed throughout the whole process. The best part is how fast you were able to complete the repairs. I appreciate it and will definitely return if I need your services in the future.
The service was very prompt and professional from start to finish! The associates were all very helpful and polite and informative throughout the entire process. I was updated each day on how my car was progressing. Honestly, it was probably the best service I have had regarding this type of work.
There's a broken piece on the part you fixed, and that's after delaying my service.
Thank you for the updates and communication. I appreciate it and it made the experience easy.
Thank you for all your help. Car looks great!
Wonderful customer service and support from Zack and team.
Fast, informative, and excellent work
Jason ensured that my car pick up and rental car return were easy when I was in a bind.
Kept me updated on the process and did a good job on the repair .
They would put me on hold and would not come to the phone when I called to check on on my car. They also did not have my car fixed on the date they gave me.
Christian was absolute amazing and kept me updated throughout the entire process.
Great communication. Although, still need to return phone call when said.
Christian over at the Ben White location in Austin was helpful throughout all the process. He and the team did an amazing job with my truck repair. Awesome team!
Excellent communication and my car looks great, thank you!
Car was finished a week faster than I expected and was incredibly clean when I picked it up. Zach kept me updated on the status of my repair the whole way. This is the second time I've had amazing service from Caliber, I will definitely keep coming back. Thank you!
Paint match was great!!! I called every day to check on my car and no one minded me doing so... Anna Marie was fantastic and so is Damon!! I could not have asked for a better job on my brand new vehicle.
I loved how they text messaged me everyday letting me know the status of my vehicle. Overall, the customer service was professional.
Great service and speedy repairs.
Good service and very professional work
I love the turnkey service. Everything is seamlessly managed for the customer. Thank you!
I do have an issue with s stuck cup holder/ash tray. Apparently whoever cleaned the inside shut it with a small tool sitting in the cup holder. Now it is jammed and can't open it. I will contact James on Monday.
So far so good. No problems at all.
Kudos to C C.
I was satisfied with the repairs and the car looks great. The people were nice and informative. One suggested improvement is to better estimate the repair time. I understand situations change however four additional days on a four day repair should have been discussed. The group did complete repairs I six days but this would have been good to know in the beginning (we were going out of town). Overall i was very satisfied with the service you provided and will recommend this group for repair needs. Thanks for everything. Paul Spruill
Great experience! Christian was beyond professional and should be a very valued employee.
Very courteous staff and timely repairs.
Great repair experience & the daily, sometimes twice a day notifications were excellent!
Zach and team were courteous, thorough, and always in good communication about the state of the repairs to our car.
Great job by the staff & front office to keep me informed on my status on my vehicle and a great job well done on the body work. Thank you Caliber Collision
Manuel did a great job of keeping me informed. My vehicle was ready in the time frame quoted. And bonus they washed my car, yay! Thank you!
I really appreciated the communication the shop had with their customers.
Manuel kept me well informed on the progress of the repair
I am so happy with the repairs done and even a day earlier than told. Awesome job and keep up the good work
Excellent service and very pleased they worked with me to get my car back to me while I was at work. Thank you!
Great job and friendly service! Thank you!
Manuel was great and truly went above and beyond!
Everyone at Caliber was very knowledgeable, friendly and helpful. I would recommend them for anyone needing work done.
Fabulous work, and friendly staff. A pleasure to do business with you and I will recommend you to the best of my ability.
My car look good as new and look like the accident never happen, great job repairing my car.
Thanks for going the extra mile with your customer service.
Caliber was terrific. That was the easiest vehicle repair experience o have ever had by a long shot! I was very pleased with the communication, service and speed of work. They made what could have been a difficult time for us very easy. Thanks very much!
Excellence service, kept me updated evry single day. Car results are excellent.
My car came back damaged from the repairs. The driver's side bumper appears to have something pushing against it. The bumper was replaced so there should be no damage at all. I'm surprised it passed final inspection because the damage is so obvious. This is a careless oversight on the manager. My car needs to be taken back to CC again and I'm highly irritated about this!
Vehicle Make : Volkswagen
Outstanding - the process was seamless , quality of the work looks good & customer service ( daily updates ) etc was excellent . Well done ????
Vehicle Make : Mitsubishi
Caliber collision was AMAZING, the attention and follow ups that I received were great! Zach was my point of contact and he made sure to keep me inside the loop at all times. I will for sure recommend you all to everyone that I know! Thanks so much for your hard work
Very good and prompt service.
Anamarie **** was my service adviser and was very helpful and even came out on Saturday to return my car to me.
I was pleasantly surprised that the repair only took
one day to complete.
I was kept informed of the progress on my car. Everyone I dealt with was very friendly and professional. I can certainly recommend them to anyone.
Great job! Good communication.
The length of my repairs was longer than anticipated, but Caliber did a nice job of keeping me informed along the way and ultimately provided a quality repair job.
Service was wonderful. I recommend not texting people this survey in the early am though- very frustrated to be woken up by a survey text. I recommend texting the survey in the early pm
Very pleased with thoughtful texts from AnnMarie throughout the repair time. She gave clear supportive information and repeatedly asked if I needed additional input from her regarding what was happening. Her contact was very reassuring and "kept me in the loop" so I didn't experience any unwanted surprises. AnnMarie gets 10 gold stars!!
Repair looks great and was relatively easy to get done.
Manuel did an excellent job on our vehicles! My husband and I are very pleased with the work.
excellent service as usual!
Very helpful and communicative
Love it all Ann marie is so awesome
I'm so happy to have my car back! Thank you so much!
Thanks for the attention for detail and keeping me updated on the progress of the repairs. Angelica, thanks for going the extra mile with my vehicle. I will definitely refer caliber collision to my friends.
I appreciated being kept informed of the progress of the repairs to my vehicle as well as a call first thing to let me know when it was ready on the date promised .
Manual and receptionist were fantastic! Great body work!
Of course I would have preferred that I hadn't needed to come in to Caliber, but other then being without my car for a couple of days, the experience was very good! Everyone I encountered was friendly and I really appreciated Manuel, he stayed in touch continually, a big plus! It goes without saying that I don't want to need damage repairs on my car but in the event I should, I would most certainly go back to Caliber.
I was kept up to date frequently on the progress of the repair. Thank you
Thanks everyone especially Mike for going the extra mile
The people were very sweet and helpfulness. Will definitely recommend you to family and friends
Great experience. Very friendly staff.
Thank you for your hard work!!
One of the reasons why I decided to bring my vehicle here was because I had a great experiene in the past with another vehicle repair. I like the fact that I had updates everyday and repairs are very fast. I was not dissapointed once again!
Vehicle Make : Volkswagen
Jamal was wonderful throughout the process. I would recommend Caliber to all my friends
Great service and I love the way you all kept in touch almost daily to keep me updated
It was fast and good work on my car :-)
Totally pleased. Manuel kept me fully up to speed.
Second time I've been here. Quality work and quality service.
Manuel was amazing, he always kept me updated about my car and when it would be ready and if there was any other information I needed to know about my car. Super thankful and grateful.
The car looks great and the customer service can't be beat. I really appreciate them taking their time to help me out
Manuel was amazing, friendly, and made me feel that he cared about what I went through. He repaired my car quickly and I would highly recommend him! He deserves a promotion and your company is lucky to have him. I would get my car repaired by your company because of the great service he provided.
Friendly people, willing to help. They even washed and vacuumed my car (which probably took a whole day). That was my favorite part!
All great! Car looks perfect, everyone was pleasant and helpful!
I came back because of my 1st experience both are great I have one unsolved problem with my vehicle and have not reported it yet but will today to the shop i visit. My gearshift console lights are out probably a fuse i will report it by email today in a few minutes
Vehicle Make : Volkswagen
Everything went fine. It's nice to have work done by a business that knows customer satisfaction is as important as doing quality work.
Great service and customer attention. Appreciated the follow up texts about the car's status.
Vehicle Make : Volkswagen
Quick and friendly service.
Have no complaints! Very pleased and happy with the results. Appreciate Jamal keeping me posted on progress.
Jamal is the best. I have already referred my friends
Vehicle Make : Volkswagen
Thanks for constant communication
Throughout the repairs
I had an amazing experience! Thank you!
Manuel was very exceptional
Caliber Collision was thorough and professional from start to finish. I was kept updated both by text and phone as to the progress of my vehicle.
When I picked it up, it looked like a brand new vehicle inside and out.
I hope I never need them again, but if I do I will definitely bring it to Caliber Collision.
Mr. Cooper was great to deal with, very courtesy and polite. The updates that I got on the progress was very helpful. I am very satisfied with the outcome and customer service. Thanks for everything, and I would recommend Caliber to all my friends and family.
They did a truly excellent job. Jamelle was really great at keeping me updated and my car looks amazing. I appreciate how detail oriented the repairmen were. They went above and beyond. Thank you so much!
Everyone was very nice and very professional thank you very much
From start to finish, everyone did a stellar job! From the nice ladies who answered the phones, to Manny who coordinated everything, everyone was professional and friendly! I would highly recommend Caliber to my friends and family!
So far so good. Very thorough and so nice.. I will use them again if I ever need them!!!!!
I bilived you were charging me to much.
I was "over the top" impressed with my experience with everyone at Caliber Collision. From Karina and Anjelica at the front desk to Brian going over my repair. They get a 5 star rating on everything! And my car looks brand new! Enterprise was awesome, as well. I had an experience that left me more than satisfied. The entire staff deserves cudos for a job well done!!
Jamel is a rockstar and should be a manager asap. He always called me back and let me know exactly what stage of repair my truck was in, even on the weekends. Thanks!
Great customer service. Jamel was very nice and helpful couldn't ask for more.
Caliber collision center has been one of the best experiences I've had when it comes to my car repairs as this unforntualy has happen to me a few times already.
They did an outstanding job
I have a relationship with caliber collision that dates back to the 1980s. In my opinion they are the best repair shop in Town and I would not trust my cars to anyone else. The staff are outstanding and I am always satisfied with the repair work
I will never use you again. I will also let others know not to use you also.
Overall a great job and kept me informed throughout the process.
Jamel and team were fantastic ! From the friendly receptionist scheduling my appointment, to receiving follow up texts and phone calls , I feel Caliber had my best interests at heart and did whatever they could to make me as comfortable and informed as possible .
Great job and very professional!
Great job all around from point A to Z
I am satisfied .thankyou verry much.
Your company has gone above and beyond the route in the repair of my car.
Jamel and the entire staff were very helpful and professional
Still waiting on one last call for a door part.
Jamel was amazing and even brought my finished car to me, so I didn't need to coordinate a ride and drag my two young kids along to pick it up!
Incredibly fast and very kind staff. Made sure I was taken care of from beginning to end. Emanuel or Manuel was great. He helped me from start to finish.
Fantastic service the guy at caliber who oversaw my repair was fantastic
Excellent service. Manuel was great, keeping me up to date on the repair and doing a fantastic job on everything he did. Thank you!
Great job! The repair process was so easy and streamlined for me. And my car looks great!
Not done right the first time....... My time matters.
Thanks for the great service Jamel!
Experience www great. Car repairs look great. Thanks
Jamel was very professional and I felt comfortable leaving my car at Caliber. When I picked up my car it was repaired and clean!! Thank you!
Jamel took extremely good care of me and my vehicle. Kept me updated through the process and the repairs were done perfectly and quickly. Would definetly use caliber again with Jamel as estimator.
Very pleased with Manuel Marin and the service provided by Caliber Collision.
Very friendly, outgoing service rep(Jamel); shows care & goes over what was done & takes his time to inspect the completed vehicle. Excellent service.
My rep, Jamal, did a fantastic job with communicating the issues, findings and keeping me informed...along with the text.
The car was delivered when promised.
I will definately use and recommend Caliber if the need arises.
Jamel was professional, flexible, and helpful. He also had my car washed and vacuumed which was a great surprise at pick up . Service was quick and inexpensive and the team went above and beyond . I took a card and will absolutely use them again
Staff were friendly, honest, clear, and easy to understand about costs and repair. Connection with my insurance company made payment easy, and having an in-office car rental agency made the whole process "one stop". My repairs were finished on time and done to my high standards.
After an accident, with all the trauma and work it takes to get back up and operating, this company was a light at the end of the tunnel.
The finished work looks great. I was treated with respect and professionalism on the phone. Jamel called with updates on the repairs and was very good about explaining what was being done.
Vehicle Make : Volkswagen
I was wonderfully impressed with my entire experience. No one anticipates needing a body shop. I hope not to need one again any time soon. However, if either of my cars required a body repair, I would never consider anywhere besides the Caliber Collision center on Ben White. Damon updated me throughout. Not needing a rental car, I was fine with however long it took and told them so. Regardless, my car was done in record time. Richard, my consultant, is consistently easy to reach, always has the right answers, and has a cool and calm demeanor that is refreshing and professional. Upon delivery, there was a minor paint issue. Again, I told Richard I was in no hurry. Much to my surprise, it was fixed beautifully and the car hand-delivered back to me just a few hours later. Richard, in particular, and the entire staff of Caliber Ben White, are truly exceptional. Thank you to all who made this an effortless repair. You
have a client for life, and will be recommended highly.
Everyone was helpful, knowledgable, and professional from start to finish. Thank you so much!
Vehicle Make : Volkswagen
Everyone was real nice and they fixed my car real fast.
Just really appreciate how the people there are very nice & attentive.
Jamel was awesome! I was notified through every step. I knew my baby (jeep) was in good hands!
Y'all made it easy and painless!
Everyone was very friendly and helpful. The work done was great and very nice!
I was 99% happy, even thrilled, and I think you guys are great, and I told my insurance company so. The one thing I wanted to suggest is that when we set the first appointment, y'all clarify that this is just to do an estimate, and it won't be the repair. I was confused about that and had made all the preparations to be carless for a few days, pointlessly as it turned out. And when I was checking out there was a man upset about the exact same thing--he'd already arranged a car rental and so forth. I'm sure it seems obvious to you guys, but just a mention in the first call would I think make a big difference. Otherwise GREAT. And the job you did cleaning my car was so above and beyond and impressed the heck out of me.