Great service and work just like the last time I was here.
All the work was detailed before and after, and the updates during repairs were great.
This process with caliber collision has been nothing but perfect. They repaired my car nearly 4 business days early. Couldn't be happier. The level of customer service is absolutely outstanding. They turned an unfortunate situation into an easy process. Thank you for all you've done!
AnneMarie was a pleasure to work with! Very impressed how fast my car was repaired as well
Thanks for the great work!
The work was great. My associate Brandi informed me during the whole process.
The associate who handled my car repair (I'm sorry, I don't recall her name) was as professional as they come. I didn't get rushed through like cattle. She took her time to make sure I understood everything and was very thorough during the whole process. Thanks for making this repair bearable and mostly painless!!
When I called to get my car in the rep was nice enough to try to look to see if they could get it in any sooner. No luck but they made sure I was well taken care once I got my car in to be fixed. I love it! Looks like nothing ever happened to my car.
They did the repair really fast and did it well, thank you
I had updates on the progress of my truck throughout the process and was Completely satisfied with the finished product, thank you ????
Great work. Car looks good as new.
James kept me apprised of how my very complex repair was going. He was honest about how long it would take. He also gave me more technical explanations of what was involved when I asked. Good combination of technical knowledge and customer service orientation.
Excellent service all around
The team was excellent. They kept me up to date on everything and made sure I was well taken care of...
Done very good job give them a 10
Everyone was very accomodating, and James was great!
Mary Ann did a great job in keeping me informed of the progress of my car.
The service finished before estimated date, very happy
Caliber is a quality body shop. My car has been in three times and I can count on quality work! Brandi was great and went the extra mile. She buffed out other small scratches I had and that means a lot to me. My car looked like new!!
Timeline vs. Actual time loss of use of vehicle due to delays. Note: had obligations we could not meet.
I was very pleased with how upfront they were about things and how quickly they got the job done even tho there was a slight speed bump that slowed everything down.
My client service advisor, James, was fantastic. He kept me in the loop with a phone call everyday to let me know how everything was going. He was friendly and courteous. He really went above and beyond.
Brandi was great at keeping me updated on the status of my truck repairs.
The employees at front desk were polite, attentive and professional. Thank you, Curtis
Everyone was great, from receptionist to delivery!
The whole process was very simple they were very friendly and very attentive to my needs Brandy was awesome she needs a raise she consistently kept me updated and was very very knowledgeable during this whole time
I worked with Anamarie to get my 2014 Ford mustang fixed. Anamarie and team did a great job and delivered the vehicle before the estimated time. All my questions were answered promptly and provided updates on the repair progress every day. Thanks to Anamarie and team for taking care of my mustang..
Excellent service and customer support. Staff (Zach and Connie) went above and beyond and the car looks amazing!!! It's the customer service that elevates Caliber Collision beyond all others.
Caliber Collision did an excellent job at keeping me in the loop regarding my repair. Initially I experienced issues with Caliber Collision not being aware of my repair request but in my opinion this was a reflection on my insurance company, not Caliber Collision. In particular, James went above and beyond to ensure that there was good communication and that I was ultimately satisfied with the work performed by Caliber Collision.
Matched the paint beautifully and had my car back in no time. Friendly service and happy with having my car cleaned as I was not expecting that.
Was able to drop off my truck as I was leaving for vacation, the shop keptt me posted via text during the process and finished before I got back into town. My truck looks fabulous and inconvenience was kept to a minimum. Great experience all around.
Tell them they did a great job.
Vehicle Make : Volkswagen
Thank u for everything. Jon well done
Vehicle Make : Volkswagen
Thanks to Brandi for keeping me informed, and picking me up! The repairs look sound. It took a bit longer, but it looks like that's because the did it right! Thanks. I know good paint work when I see, 'cause I do it myself.
James did an excellent job in keeping us informed of the car's progress. Car looks like new.
Beautiful job but took longer than expected.
Exceptional service from AnnaMaria ****.
Great job. Happy everything worked out as planned.
The team has great communication and precision work ethics. Thanks.
Other than some confusion about the responsive Party, things were handled extremely well. I am very satisfied overall.
The caliber representative, James, was very helpful when I arrived to drop off my car. He kept me well-informed through the whole repair process. When I returned to pick up the car I had no wait time. He explained the work and the guarantee. He is an excellent person on your service team! The car looks like new, perfect match on the paint. Pleasantly surprised that they cleaned interior and exterior of the car. Thank you for having such great professionals at Caliber.
My car looks absolutely beautiful! Great job!
My vehicle was completed on time with updates every step of the way.
Your front desk representatives are very friendly and efficient. Zach is a great repair advisor. Very personable, thorough, informative. It was a pleasure to work with him and Caliber Collison. Of course, USAA is a close partner and Caliber Collison, so they make it easy to choose Caliber for the repair work. I am very impressed with the high quality workmanship, excellent customer service, and insuring our complete satisfaction for the repair of the damaged vehicle.
The whole staff was great especially Karina **** and James. They were friendly and professional. Andy car looks amazing. Thank you! Lori D
Caliber Collision took great care of my vehicle. James kept me updated about the time line for everything being completed. All the staff were very compassionate and friendly.
The folks at Caliber Collision who helped me with my car were amazing! My main contact, who I believe was named Frank, was entirely professional and courteous. He kept me up-to-date on all the work in a timely manner, and showed me all the finished work in great detail. My car came out great! And it was ready a full day ahead of schedule, which really made me happy. Caliber also cleaned and detailed my whole car, and put the shiny stuff on the tires -- it looks like it just rolled off the showroom floor. I am SO happy with Caliber's work! I hope I never have to get my car worked on like that again, but if I do -- I will take it to Caliber! Thanks!
Everyone was so friendly and helpful!
My car looks great!
Everything was great from the communication from the tech down to the work done on the truck! It looks and runs great!
Very helpful and did a great job, thank you!
I asked to have the windshield replaced as it had 2 cracks cause by 2 rocks. They did nothing after having the car go ten days. They acted like it was my fault so I just left
The only issue was that I was misinformed about dropping off my vehicle which resulted in me taking unecesssry time off work. Other than that the rest of my experience was good.
Vehicle Make : Land Rover
James was great.
My car looks excellent and was ready four days earlier than expected. Everyone was very helpful. I especially appreciated the ride back to work on the day I dropped my car off from Zac.
Everybody was polite and professional. Love the daily text message update. Even bigger plus was being ready 3 days early!!! Thanks
Very knowledgable and likeable employees, I'll be sure to recommend this caliber collision to all of my friends
Very good experience and Zach did a great job. Thank you sir.
Vehicle Make : Volkswagen
Excellent job and great customer service!
Everyone was very helpful, and I'm so proud of how great my car looks!
Great experience with no worries I will recommend Caliber to others Everyone was great and personal care that was given
Excellent initial call, estimate, repair and delivery of the vehicle. I cannot ask for anything better than that!
Great job on the car... thank you
Continuous updates were much appreciated. All work done was of high quality.
Zach was amazing. He answered any questions I had. Service was way more than I expected. I enjoyed the text updates as well as the rental car being at the facility.
Thank you for your care of my ????
Annamarie and Christina were great to work with.
Appreciated the txt updates and the cleaning of my car before it was returned to me
Zach was very good. He kept me informed with updates. Thank you. I would definitely recommend Caliber. Thank you, Pat Robinson
I would recommend Caliber Collision... Everyone is friendly and make an otherwise stressful situation easy and convenient. I especially liked being updated via text.
Great job Joseph a humble man of Austin
Communication with me was lacking
Zach made me feel very calm every step of the way of this typically frustrating and scary process! A for him!
From start to finish the experience was great.
Everyone was polite and accomodating. Great to have Enterprise rentals at the same location. The repair work was timely and looks great given the age of the car.
My car looks brand new! The work done was amazing! It was worth the wait!
It was very nice to keep me updated on my repair
Completely satisfied with the service we received. If need be in the future, we will use Caliber again.
I was kept informed all through the process through personal onsite inspection, text messages and telephone calls wth your staff in a most courteous manner. I especially appreciate personal service of delivery of my car and return of the rental vehicle. All was done in a timely manner, and the completed work on my car was perfect. My thanks to everyone involved.
You guys did an amazing job my car looks just as it did when I drove it off the dealers!! Thanks guys!!!
From the day ****, my experience with Caliber Collision was very satisfactory. Starting from setting up appointment to meeting with James to look at Van for damage work.
On every step, I noticed a professionalism and respecting the time of the customer including timely updating the progress of the work till it got delivered back tome.
Everything was done professionally. I had read reviews prior to choosing Caliber Collision and was not disappointed. The mechanic that worked in my car took car of it and informed me every step of the way. The ladies at the front desk were very friendly. Even the rep from Enterprise being on site made the whole experience easy and stress free. I would definitely recommend Caliber Collision to anyone I know
I was kept up to date on the progress of my vehicle.
Great service. Organized process is appreciated. On-Time delivery. So easy to have rental car desk on-site!
Vehicle Make : Volkswagen
Thank you for taking care of our daughter's car. While the repair took a little longer than anticipated, we were always kept abreast of progress, and we are very satisfied with the attention given to us. Thank you!
The repair was done earlier than I expected and the car looked great
Two issues not resolved upon picking up our car. Returned for one. Now returning for another fix requiring more time without our vehicle. You also refused a cash payment requiring and additional trip.
I was very impressed by their costumer service a d by how clean the car was when I picked it up! Also, the paint job of my nrmew bumper was really good. Thank you so much caliber collision...I would consider my experience highly satisfactory!
I'll continue to be a repeat customer! You guys are great!
Ann Marie kept me in the loop after Christian moved on. She called me and got my car ready when she said she would.
I am veery satisfied with the repair that was done. I hope I never have to use body work again but if I have to, I won't hasatate to call on you'll again. You'll were very profetional. Thanks
Great communication! Great service!
Absolutely great customer service. Completely satisfied!!
Work was done speedily and Zachary did a great job of keeping in touch throughout the process
Zach has handled my claim with the best customer service I have experienced in a long time. I'm very glad that I took it to Caliber Collision
I have used Caliber collision for my last 4 car repairs and this has been the best experience so far, Zach was awesome, kept me informed throughout the whole process. The best part is how fast you were able to complete the repairs. I appreciate it and will definitely return if I need your services in the future.
The service was very prompt and professional from start to finish! The associates were all very helpful and polite and informative throughout the entire process. I was updated each day on how my car was progressing. Honestly, it was probably the best service I have had regarding this type of work.
There's a broken piece on the part you fixed, and that's after delaying my service.
Thank you for the updates and communication. I appreciate it and it made the experience easy.
Thank you for all your help. Car looks great!
Wonderful customer service and support from Zack and team.
Fast, informative, and excellent work
Jason ensured that my car pick up and rental car return were easy when I was in a bind.
Kept me updated on the process and did a good job on the repair .
They would put me on hold and would not come to the phone when I called to check on on my car. They also did not have my car fixed on the date they gave me.
Christian was absolute amazing and kept me updated throughout the entire process.
Great communication. Although, still need to return phone call when said.
Christian over at the Ben White location in Austin was helpful throughout all the process. He and the team did an amazing job with my truck repair. Awesome team!
Excellent communication and my car looks great, thank you!
Car was finished a week faster than I expected and was incredibly clean when I picked it up. Zach kept me updated on the status of my repair the whole way. This is the second time I've had amazing service from Caliber, I will definitely keep coming back. Thank you!
Paint match was great!!! I called every day to check on my car and no one minded me doing so... Anna Marie was fantastic and so is Damon!! I could not have asked for a better job on my brand new vehicle.
I loved how they text messaged me everyday letting me know the status of my vehicle. Overall, the customer service was professional.
Great service and speedy repairs.
Good service and very professional work
I love the turnkey service. Everything is seamlessly managed for the customer. Thank you!
I do have an issue with s stuck cup holder/ash tray. Apparently whoever cleaned the inside shut it with a small tool sitting in the cup holder. Now it is jammed and can't open it. I will contact James on Monday.
So far so good. No problems at all.
Kudos to C C.
I was satisfied with the repairs and the car looks great. The people were nice and informative. One suggested improvement is to better estimate the repair time. I understand situations change however four additional days on a four day repair should have been discussed. The group did complete repairs I six days but this would have been good to know in the beginning (we were going out of town). Overall i was very satisfied with the service you provided and will recommend this group for repair needs. Thanks for everything. Paul Spruill
Great experience! Christian was beyond professional and should be a very valued employee.
Very courteous staff and timely repairs.
Great repair experience & the daily, sometimes twice a day notifications were excellent!
Zach and team were courteous, thorough, and always in good communication about the state of the repairs to our car.
Great job by the staff & front office to keep me informed on my status on my vehicle and a great job well done on the body work. Thank you Caliber Collision
Manuel did a great job of keeping me informed. My vehicle was ready in the time frame quoted. And bonus they washed my car, yay! Thank you!
I really appreciated the communication the shop had with their customers.
Manuel kept me well informed on the progress of the repair
I am so happy with the repairs done and even a day earlier than told. Awesome job and keep up the good work
Excellent service and very pleased they worked with me to get my car back to me while I was at work. Thank you!
Great job and friendly service! Thank you!
Manuel was great and truly went above and beyond!
Everyone at Caliber was very knowledgeable, friendly and helpful. I would recommend them for anyone needing work done.
Fabulous work, and friendly staff. A pleasure to do business with you and I will recommend you to the best of my ability.
My car look good as new and look like the accident never happen, great job repairing my car.
Thanks for going the extra mile with your customer service.
Caliber was terrific. That was the easiest vehicle repair experience o have ever had by a long shot! I was very pleased with the communication, service and speed of work. They made what could have been a difficult time for us very easy. Thanks very much!
Excellence service, kept me updated evry single day. Car results are excellent.
My car came back damaged from the repairs. The driver's side bumper appears to have something pushing against it. The bumper was replaced so there should be no damage at all. I'm surprised it passed final inspection because the damage is so obvious. This is a careless oversight on the manager. My car needs to be taken back to CC again and I'm highly irritated about this!
Vehicle Make : Volkswagen
Outstanding - the process was seamless , quality of the work looks good & customer service ( daily updates ) etc was excellent . Well done ????
Vehicle Make : Mitsubishi
Caliber collision was AMAZING, the attention and follow ups that I received were great! Zach was my point of contact and he made sure to keep me inside the loop at all times. I will for sure recommend you all to everyone that I know! Thanks so much for your hard work
Very good and prompt service.
Anamarie **** was my service adviser and was very helpful and even came out on Saturday to return my car to me.
I was pleasantly surprised that the repair only took
one day to complete.
I was kept informed of the progress on my car. Everyone I dealt with was very friendly and professional. I can certainly recommend them to anyone.
Great job! Good communication.
The length of my repairs was longer than anticipated, but Caliber did a nice job of keeping me informed along the way and ultimately provided a quality repair job.
Service was wonderful. I recommend not texting people this survey in the early am though- very frustrated to be woken up by a survey text. I recommend texting the survey in the early pm
Very pleased with thoughtful texts from AnnMarie throughout the repair time. She gave clear supportive information and repeatedly asked if I needed additional input from her regarding what was happening. Her contact was very reassuring and "kept me in the loop" so I didn't experience any unwanted surprises. AnnMarie gets 10 gold stars!!
Repair looks great and was relatively easy to get done.
Manuel did an excellent job on our vehicles! My husband and I are very pleased with the work.
excellent service as usual!
Very helpful and communicative
Love it all Ann marie is so awesome
I'm so happy to have my car back! Thank you so much!
Thanks for the attention for detail and keeping me updated on the progress of the repairs. Angelica, thanks for going the extra mile with my vehicle. I will definitely refer caliber collision to my friends.
I appreciated being kept informed of the progress of the repairs to my vehicle as well as a call first thing to let me know when it was ready on the date promised .
Manual and receptionist were fantastic! Great body work!
Of course I would have preferred that I hadn't needed to come in to Caliber, but other then being without my car for a couple of days, the experience was very good! Everyone I encountered was friendly and I really appreciated Manuel, he stayed in touch continually, a big plus! It goes without saying that I don't want to need damage repairs on my car but in the event I should, I would most certainly go back to Caliber.
I was kept up to date frequently on the progress of the repair. Thank you
Thanks everyone especially Mike for going the extra mile
The people were very sweet and helpfulness. Will definitely recommend you to family and friends
Great experience. Very friendly staff.
Thank you for your hard work!!
One of the reasons why I decided to bring my vehicle here was because I had a great experiene in the past with another vehicle repair. I like the fact that I had updates everyday and repairs are very fast. I was not dissapointed once again!
Vehicle Make : Volkswagen
Jamal was wonderful throughout the process. I would recommend Caliber to all my friends
Great service and I love the way you all kept in touch almost daily to keep me updated
It was fast and good work on my car :-)
Totally pleased. Manuel kept me fully up to speed.
Second time I've been here. Quality work and quality service.
Manuel was amazing, he always kept me updated about my car and when it would be ready and if there was any other information I needed to know about my car. Super thankful and grateful.
The car looks great and the customer service can't be beat. I really appreciate them taking their time to help me out
Manuel was amazing, friendly, and made me feel that he cared about what I went through. He repaired my car quickly and I would highly recommend him! He deserves a promotion and your company is lucky to have him. I would get my car repaired by your company because of the great service he provided.
Friendly people, willing to help. They even washed and vacuumed my car (which probably took a whole day). That was my favorite part!
All great! Car looks perfect, everyone was pleasant and helpful!
I came back because of my 1st experience both are great I have one unsolved problem with my vehicle and have not reported it yet but will today to the shop i visit. My gearshift console lights are out probably a fuse i will report it by email today in a few minutes
Vehicle Make : Volkswagen
Everything went fine. It's nice to have work done by a business that knows customer satisfaction is as important as doing quality work.
Great service and customer attention. Appreciated the follow up texts about the car's status.
Vehicle Make : Volkswagen
Quick and friendly service.
Have no complaints! Very pleased and happy with the results. Appreciate Jamal keeping me posted on progress.
Jamal is the best. I have already referred my friends
Vehicle Make : Volkswagen
Thanks for constant communication
Throughout the repairs
I had an amazing experience! Thank you!