Excellent service...would definitely use them again.
Signature always keeps us informed with the repairs. Greatly appreciated. Always a great job done.
Everyone was helpful and made the transaction great.
I am completely satisfied with the repair work and customer service.
This was a wonderful experience and my car looks great! Keith was willing to go above and beyond to help me. Thank you to everyone!
When I came to pick up my vehicle I was greeted with all smiles which helped my day go that much better. Then when I seen the excellent repair work and the professionalism given to details I was very impressed! Thank you Hagerstown Signature Collision 5 stars
Vehicle Make : Mitsubishi
They went above and beyond to help us out! I recommend them to everybody
The staff was friendly and helpful!
Haven't seen vehicle yet but if work looks as good as the experience with the the office personnel I'm sure I'll be happy.
Thank you for taking care of my vehicle.
extremely friendly and professional, at each opportunity was pleasantly surprised by speed of service and attitudes.
I appreciate each of the staff. They were all very friendly! Always highly satisfied about the job that is done on my car. This is my second time going to them for repairs and I would not go anywhere else. They make your car look brand new! Thanks again for a wonderful job as always!!
Vehicle Make : Volkswagen
U guys were absolutely the best. Thank you for all u have completed....job well done. Everyone was friendly and informative
Very pleased Great service & car looks great!! I rate the service 10 plus!!!!!!
I was very happy the way my car looks and customer service was awesome also.
Shop was clean & organized.
Paperwork & process was explained
All of the customer service was excellent.
Steve-Body Tech, Mike-Paint Tech, David- Detailer... Fabulous.
Courteous, efficient service.
Vehicle Make : Volkswagen
Everyone was thorough and extremely helpful in getting my vehicle taken care of quickly and with the highest quality. I am delighted with the results. Having my vehicle cleaned and detailed looking like it came out of the showroom was an especially nice touch.
Extremely friendly service techs
I moved to this new area a few months ago. I am very impressed with your services and your co workers are very friendly and have their patience with me. Your assistance is greatly appreciated. I will refer my friends to your services. Thank you, Mona M
I like the fact that you make an appointment and everything about the inspection and estimate went so smoothly. Everyone was friendly and professional, exceeding my expectations. The repair work was excellent. Thank you for getting my car repaired so quickly.
You guys did a great job with my car. Appreciate it.
The client service I received was beyond expectations, the service technicans and representatives treated me with an unprecedented level of service and professionalism. The first experience I had was first thing in the morning after being up all night writing up reports for work, needless to say I was pretty out of it. Regardless I was treated with with the upmost respect and had everything clearly explained to me and I was treated exactly the same when I came to pick up my vehicle much more rested and a bit more cognative thought. If I were to have run a client service center myself I would follow the same client service model as signature collisions.
They did a great job car was done sooner than expected and looks brand new. Thank you
Speedy service and friendly people. A job well done.
Friendly staff kept me informed through the entire process. I will trust them to fix any future damage in a heartbeat.
I think everyone did a very good job..and it was done in a timely manner. If i have any future accidents i would defanately come back.
B I was happy. Thank you so much. ????
You all were very pleasant, the updates kept us informed. We did have a slight problem we were told by another motorist that our left brake light was out. It is now replaced. I do understand it could have burnt out after you checked it and our pickup. Have a great day! Pat
Everyone was quick to help and pleasant to work with. I got my car back when promised and am very pleased with the work that was done.
Thank you, Debbie Sheidy
P.S. I would use your shop again!
Great follow up and very friendly and thorough.
I was very impressed with the work done on my car. The guys were all very pleasant and easy to work with. I highly recommend this place!
Everyone was extremely nice. The updates provided on vehicle were helpful.
Very professional. Manager answered my questions, addressed any concerns I had and was friendly.
They did an awesome job, they were very knowledgeable, and very nice and thought full of my opinion, Great people
Great service, nice people!
This is not my first trip to Hagerstown Signature Collision. As always they were courteous, prompt and complete in the job. Thank you Hagerstown Signature Collision!
They were an excellent facility. From the moment I arrived, until I picked up my car- everyone was professional, pleasant, and thorough.
Very friendly and kept in touch with what was going on. We'd use or recommend you for sure. Thank you for your cooperation.
The entire team was incredibly nice and took time to answer all of my questions. They were awesome to work with and kept me uptodate with everything being done to the car. They definitely turned a bad experience (damaged car) into a positive one. Thanks for everything!
Everyone was super nice! There was an issue with being charged an additional fee by Geico for a tire that was damaged in the accident, I was really unhappy about it because I was already paying my 500 deductible to cover the repairs per my Geico policy. After calling Geico I was told that "any part being replaced that has wear on it, I will be charged this fee because they are replacing it with a new one". That just doesn't make sense to me seeing as all the damaged parts being replaced technically had "wear". I was not satisfied whatsoever. Shortly after I got a call from the shop saying my SUV was ready to be picked up, he told me on the phone the betterment had been taken care of. When I got there the shop manager was so nice and so was the guy that gave me my paperwork. He told me that he understood how I felt about it and that he took care of it for me! That was just an amazing thing to do. The Geico estimator didn't tell me of the fee while getting the estimate done. He didn't even call and try to get ahold of me to tell me over the phone either. He only called me once and left a message saying I was being charged an extra fee for the tire. No explanation why, no callback to try and reach me again, just a message. He couldn't even own up to his mistake that caused so much confusion. The point is, these guys made it right and made me happy. I will definitely recommend them to family and friends. However, I'm going to start shopping arrpund for a new insurance provider because of all this. It was just unacceptable to me. Thanks guys you're awesome!
Car looks great!! Looks like a job well done.
Wonderful service! Courteous and efficient. A pleasure to deal with Signature Collision!
Thank you for all that done for me and my family
Vehicle Make : Volkswagen
Very courteous, efficient and welcoming ..I was constantly informed about the repairs being done on my vehicle...
Great job. Also, we appreciate your willingness to hang around 20 minutes after closing because we were late. Above and beyond gentlemen!
Excellent customer service and team!, they made everything clear and easy with a great result. Excellent job!.
Pass the word that they did an awesome job. Very happy Thanks
Vehicle Make : Mitsubishi
Thank you for a job well done, Signature Collision!!! And for an amazing service. My car looks great and like nothing ever happened! Definitely more than happy with the service and professionalism of the Signature Collision team!
You guys were awesome. You were super friendly both times I was in the office and you made my Honda look flawless again. Can't be happier. I appreciate the time you took to take care of me and my needs. I'll be coming back if I ever have trouble in the future and I will refer anyone I know to you.
Quick turnaround and quality repair, what else can you ask for.
Job will done
Keep up the good work.
They did a great job glad I took my car there.
Smooth transaction, on time and goid communication
Everyone was so great .you all did a fantastic job thank you so much .i will recommend you to all my friends
Excellent. Everyone was exceptionally nice. We couldn't have asked for anything more. The work was fantastic. Car looks great.
They did a really good job it looks it did when we got it. Also if there is someone that needs repair we will be sure to recommend you guys THANK YOU AGAiN:)
Gerald & Donna P
I was very impressed by the speed in which the repairs were finished!
Great experience. Super friendly staff. Would definitely recommend to friends!
Very pleased with the staff and the quality of work.
The repair is fine, but the customer service is poor. Timely repair is the problem.
Very satisfied with the professional and courteous service.
They went above and beyond my expectations.
Everyone was very nice. I liked the updates by text. I would recommend this business for repairs to others. Excellence service.
If I ever need something fixed again , I'll be there
Very friendly n good quality
If anything comes up I'll contact you.
Everyone there did there best to make you feel reassured you were in good hands. Very pleasant, quick, and efficient. Thank you.
Very nice job on the body work!
Nice work, communication and follow up. I'm very pleased.
Excellent experience all around. Staff were all extremely pleasant. Thank you for top notch service.
Thank you so much for excellent service.!
The team was really get to work with. They kept me posted frequently on the status of my car and did a phenomenal job on the repair. I will recommend them to anyone who needs collision repair done.
Thanks for all your hard work very clean and needy done. Look's good would come back if needed. Easy place to do busines thanks
Thanks so much, I appreciate all the updates on the progress of my car, it really looks great!!
The work done looks great. Completed when promised and kept well informed of the progress. Thanks.
Car is not completely fixed
I showed up a day early by mistake to drop my van off for repairs and it didn't faze them a bit. They took me early and did a great job with the repairs. If I hadn't seen the damage before hand I wouldn't believe it was ever in an accident. You guy's were great.
Mechanics did an absolute amazing job on the repair to my car. I was worried that you could see the color difference but when I went to pick up my car I couldn't even tell anything happened to my car. Very impressed with the business and would definitely refer people to their company. Job well done
Perfect customer service from all and they all knew what they were talking about.
Thank you so much
Great job and completed quickly
Thanks for being so efficient and hassle free!
The best overall bodyshop experience I've ever had.
My car was in and out quickly and efficiently. The work done was great and I loved the texts updating me on the progress. I highly recommend!
The car looks great!! Better than new. Thanks fortaking care of my baby.
Very satisfied with the collision repairs!
very fast service... thanks!
I truly appreciate the updates. Great job. My car looks brand new. Thank you. God bless
Your communication is great! Brandi and Scott were fantastic and very friendly. Certainly made an inconvenient situation bearable. Thank you!
Customer service was awesome!! Fast turn around with getting my vehicle repaired & did a wonderful job!
Mirror was not completely painted. I appreicated the extension on rental and quick service.
Service was outstanding !!! From the time I walk in the door and the young lady took care of everything that need to get my car repairs underway.
The repairs was completed in the time and manner that was promise.
I would rate them with 10 out of 10
Excellent customer service seamless experience . Would recommend to everyone I come in contact with . Thank you Greg , Matt and staff !!!
I knew I was going to be late picking up my car and they volunteered to wait for me that meant a lot
Outstanding professional service
Just that- A job well done. Thanks
If I know of anyone that would need service, I will send them your way.
the staff was very helpful and the service was fast
They did a wonderful job!!
Just an excellent experience. Everything was so effecient. The team there was fantastic. I would use them again for sure.
All employees were very helpful and respectful throughout the process. My car was handled with car and the repair job looks good.
Vehicle Make : Mitsubishi
Great work, very professional and completed in a timely manner. Thank you very much.
Great service and very fast!!
The process was seamless, from the drop off of the vehicle to be repaired, the rental car being there waiting, and the return of the rental upon the delivery of our repaired vehicle. Repairs looked great, and the people were a pleasure to deal with. Can't think of any improvements to be made. Job well done.
Great job on fixing my bumper! And I really appreciate you guys cleaning my car and even buffing out paint marks.
Very kind and respectful. Very good on communicating progress and keeping me inform. Willing to do anything for customer satisfaction. Great experience overall
I am very happy with the work done and I was not expecting you to clean my truck the way you did. Again thank you
Great job and quick repair.
Fast and courteous service