Customer Service was excellent. I was always notified along the .
Vehicle Make : Mini Cooper
I did not notice some damage from an earlier accident on the other side of my car. Because of this I didn’t get the damage repaired. I wish I had all the damage repaired
They were polite, they worked directly with my insurance, and they went above and beyond the baseline repair to make sure my vehicle looked finished and clean.
Got a bolt from the body shop in my tire resulting in a blowout and damage to my custom rims.
Mary always takes care of every detail for me. I feel calm and confident when my car needs work, thanks to her.
Thank you for getting the car done ahead of schedule! And the great communication and progress updates.
I am so happy My 2012 Acura MDX looks like the day I brought it. The paint job is a perfect blending of new paint to original paint.
The whole inside of the MDX was detailed to perfection. I felt like I was driving home in a new car.
I appreciated the updates by email and telephone.
I prefer Mike's Auto Body Lafayette 100% more then Mike's Auto Body, Walnut Creek
Thank you Judy E
All I can say is a Job well done. The repair done on my car was so undetectable it looks like my car never got wrecked.
We are very pleased with your outstanding customer service and workmanship - the car looks like new! Brian Tilley was a pleasure to work with. We appreciated his attention to detail and he also offered us options to keep costs down, explaining everything clearly and making sure we were satisfied. We received regular updates by text so we knew the status of the work. Thank you so much!
I was treated like a very special customer. They kept me informed daily on the progress of my repair and finished exactly on time. My car was immaculate when I picked it up. Thanks Juan!
Vehicle Make : Volkswagen
I loved that my car was amazingly cleaned upon return!!
They were very professional. They kept me informed about the progress and changes. The result was a car that was as good as new.
Everyone was helpful, professional and friendly to work with. My bumper looks great. Thank you for a job well done.
Excellent customer service experience!
Brian and his fellow employees were very professional and provided excellent customer service. They provided me with daily up-dates and my car was ready on the date they promised. I am very happy with the quality of work and I will recommend Brian and his team to family and friends.
Juan was great! I love having my car back.
Quality job, the car looks great! But really appreciated the service! I was kept informed, the timeline was clear and accurate, and the staff and technicians were helpful, courteous, and thorough. Couldn’t ask for a better experience!
Vehicle Make : Mercedes Benz
I felt the people in Lafayette were dishonest and very poor communicating with me re status of my car. After getting an estimate for a new bumper cover I asked specifically about painting and was told the part was already painted and not to worry. After I gave them my car, they removed the bumper and when they looked at the new part realized it needed to first be repaired and then painted. They basically held my car hostage saying they would put it back together “as best they could” and I could pick it up or I would have to pay for the painting. This should not have been my problem and appears to be “bait and switch”. I will not do business with your company again, will not hesitate to pass on my experience to friends and colleagues, and will certainly relate my experience on social media.
Just job well done with good personal service.
The staff has been amazing. So patient and kind, they've gone out of their way to make me feel welcome. I'll recommend in a heartbeat