Vehicle Make : Lexus
Do NOT take your car to Gerber Collision and send me an email if you want more information (my username at gmail.com). This was the worst experience I have ever had with an auto body to the point I am going out of my way to write a review (which I have never done). To summarize my experience in one word – GARBAGE. Below is my whole experience broken down:
Customer Service – There is NONE! From the front office to corporate, everyone who works for this company doesn’t seem to care about the customer or quality of their work. George at the Pittsburgh office didn’t seem to care that my truck wasn’t done right when I went to pick it up the first time. I ended up filing a corporate complaint and NO ONE followed up with me. The lady at the front desk is the only one who was nice and seemed to care.
Workmanship – The paint was over buffed and polished (not sure which) that in the sunlight the paint would turn gray (on a black SUV) and you would see swirl marks everywhere. There was paint over-spray so the new auto body has to paint my door which wasn’t even part of the accident. The backup sensors were pushed in on the bumper from not being installed right and the bumper was not aligned up correctly. The quarter panel had small dents from the work not being done right. There was white compound all over the SUV and they didn’t even detail my car. One of my favorite parts was the taillight wasn’t even screwed in all the way! They had the SUV twice and still couldn’t get the job done right. The work was estimated to be done in 7 days and overall this took around 22 days. My SUV had to go to another auto body to be completed and done correctly.
Communication – So text messages alerts are awesome until you find out that they are not correct and your car isn’t ready when it says it is. During the second round of trying to fix my SUV, I had to call them for updates instead of them calling me.
Body Shop Review Pre Auth