The beginning was okay. The ending was great the in between was ok at best. I had to continuously call to find out how it was going and communication was lack luster. I didn't receive my truck on time, my break light was not replaced. Corey at Fairfield was very informative as soon as i talkted him about the situation, he got involved and made everything smooth after i got pissed off at the guy from Antioch store. Fairfield mikes will get 5 stars from me, but Antioch will get 2 because of the great work they did on the truck -3 for non communication not making the target date
Excellent service, well done!
Was not repaire at the shop I wanted it to be repaired at. Plus I don’t like to be told that I no not know what I am talking about.
This was the second time I had the same agent to assist me with the car problems. She had a good customer rapport, exceptional personality. I was always updated with what was going on with the vehicle and the next steps to be done. The people who fixed the car did a good job.
The only negative thing I can say is, that instead of changing the back drivers side light, they tried to salvage it by buffing it out. Now, there's light scratching where they used something abrasive
Too big of a gap above rear lights and frame.
When it rains, water will go into electricas causing a severe
Safety hazard. Lawsuit most likely will follow if not
I appreciate the updates and the clean car when I picked it up.
Very good work done to my car great timely responses great on the updates over all a perfect business thank you And everyone at the front desk was a great help in Louis was great
Call me ****-****-xxxx questions to ask
The work was done great, but please inform the front desk about pickup arrangements.
This is one of the most efficiently run businesses that I have encountered in recent years! The front desk personnel were always pleasant and helpful and the updates on costs and repairs helpful. Thanks for your servicing!
the work was done very fast and the employees are very helpful! the wor was done and it seems like nothing happened!
The updates and finish estimate dates were perfect. I would definitely recommend this business to any one wondering where they should repair their vehicle . Very pleased with every aspect of their work .
Great service and quick turn around.
The door lock does not work with the key.
Estimate and reception staff were as exceptional as the excellent work done on my car. Quality service as provided by your staff are equally important as the work done. Thank you for a great experience during a difficult time.
Thank you for all your help with my insurance and my car! Thank you very much
Good customer service and did an excellent job of fixing the the damage car.
Communication to the customer was regular and informative. The staff was always polite, professional, and helpful.