Automated text messages should coincide with progress of the car including when it is ready for pick up
Everything looks good and I can't even tell that the car was in a accident
Really appreciated the messages I received from Keenan about the progress being made in the repairs.
Someone can call me at ****-****-xxxx too much to go into detail on a survey
The entire Keenan / ABRA staff was courteous, spelled out comprehensively what needed to be done with my vehicle, provided prompt updates on the status of my car, and even took the extra time to confirm an issue with my insurance company while I waited. The quality of the work is exceptional, and they even cleaned the car for me! Iwill gladly bring my car to Keenan for any body repair I may need in the future! Thank you Keenan!
Other than the traffic getting there, everything about the service was made so easy! In and out!
The car was delivered today with a poorly executed paint job. Bubbles in the paint, over spray onto the molding, an actual chip in the new paint. Poorly executed, poor quality control. I can't believe that this vehicle was actually delivered to a customer like this.
I am now waiting to hear back from the manager.
Great work as always, and the staff is very professional
Easiest car repair experience ever!
I have reported the problems previously. I realize they tried to fix the issues, and even though the repairs were done well and eventually completed, the hassle we went through was unacceptable and not something I would prefer to do again.
Great service, friendly people, just an overall great experience and I am very thankful my car was in good hands, I'd recommend this auto body shop to anyone.
The car was super clean, too!! Everything was fabulous
I must compliment Keenan for your current updates from beginning
to the completion of my vehicle.
Great communication and delivery on what they promised.
Checking in with me regarding progress of repairs was very helpful. I was better able to plan my week knowing about progress.
Couldn't be more pleased. Wouldn't take any of our cars anywhere else! Professional and impeccably capable. A great team to work with.
Service was quick and efficient. Car was returned spotless.
The service was quick, efficient and of great quality. Everyone updated me on the status, and delivery was right on time.
I was happy with frequent update on the status of the repair.
PROFESSIONAL. Tou guys kept me informed from setting up my appointment to returning my vehicle. Your employees were all professional, curtious, and it felt like I was talking with old friends. Your email updates, in my vehicles status, kept my mind at ease. I particularly liked the valet service. You dropped off my rental, picked up my vehicle, and then returned my vehicle when it was complete. I hope my car never gets hit again, but if it does, you guys will be my go to repair shop. Thsnk you so much for making a rough time not so rough.
Awesome! thank you very much.
Great service. They kept us well informed of the progress of our car.
Service was excellent. Was kept informed- updated everyday by text. No red tape! Thank You!
I was very impressed with how they kept me up to date with the progress. Also that they completely cleaned the car. Great job!????
Shelton was fantastic, and the car looks great
Very professional and courteous service. I was particularly impressed by the realtime updates about my car.
The final bill was 1524 and the estimate was 1034. Also my front grille is all pushed in and that was not loke that when I dropped it off
Car looked beautiful. Repair and service was done professionally and on time.
Excellent service and pleasant, helpful staff - they made a somewhat stressful situation easy and painless!
Your staff was excellent.
The communication throughout the repair process was outstanding. The work appears to be of high quality and the job was done exactly as described. All the staff was friendly and extremely helpful. Would definitely use Keenan again!
Vehicle Make : Volkswagen
Your team was so friendly and helpful throughout the entire process and my car looks better than new! Thank you!
Shelton, was a very nice young man. Very curteous and helful. He called me everyday and kept me up to date with everything that was being done to my car. I also got text messages also. I don't have any complaints about your shop and yes, I would recommend you to my friends and family.
Thank you so much for everything.
Elia M Santos-Bereza
So far so good! Wheel alignment seems much better than my last.
They were very attentive and kept me informed about the progress almost every day. Very professional
I was happy that the car was completed before the established date and the repairs were done without any issues.
I was so impressed with the level of customer service that was provided. It was great to have the rental delivered to my home. Shelton's attention and communication on my job exceeded all of my expectations. He was fantastic. I would definitely recommend Keenan to all of my contacts. And the car looked beautiful after being repaired.
When I dropped off the car, I reported that the car had developed a coolant leak, which neede to be repaired. It was not repaired, and I had to return the car to have it addressed. Other than that, the car looked great.
Sheldon was a pleasure to work with and all repairs addresses.
Your company took care of all aspects of the
repair and keep me informed of the progress and scheduling
Everything was great! Thank you and thank you to the young man who brought me the rental and returned my car. He was wonderful and very helpful.
Thank you for an outstanding job
Very good repair done. Shelton Dukes was very professional and provided excellent customer care coordination...he deserves a raise!
Repairs were done in a timely manner, I was kept informed either by text or phone call, I liked the valet service and Shelton was very professional and courteous.
Very professional and thorough. KEpt me informed as to the status of my repair. The repair looks great and they cleaned my car inside which it needed badly - I was very happy about that.
We are happy with the repair and time frame. Thank you!
Car looked great, but the compartment where I store my change was empty. I usually keep it full of quarters for parking. Other than that, quick and great service.
Beautiful work. Good communication. Easy to work with. No surprises.
Quick and fast. Meg was extremely helpful. Second time i brought my xterra in. Extremely satisfy
From start to finish, this was by far the best experience I have ever had with an auto repair shop! Shelton Dukes was a great help in answering questions, keeping me informed and delivering my car. The results were also amazing, would recommend Keenan to anyone! Keep up the great work!
I think they did a great job
The daily updates were great. I appreciate the job well done.
Len and Meg are awesome people.
All associates were extremely friendly. I appreciated the updates via phone and text. The work was excellent, couldn't even tell where the damage was. It was also completed in a timely manner
Meg and especially Joe were great. We truly appreciate the help with our out of pocket repair to our daughters car.
Vehicle Make : Volkswagen
Complete miscommunication between text messages from Keenan and actual progress/readiness.
Car was returned in unclean state so that the assessment of repairs was very difficult to perform.
They were very professional and the job was great!
I wouldn't trust my car to anyone but Keenan. They are communicative, professional and extreamly helpful. They exceeded all my expectations.
Meg at the front desk was very informative and accommodating.
Excellent communication. Work was done without issue
Not only did they do a great job on the repairs, they detailed the car which I did not expect. It was a pleasant surprise.
Vehicle Make : Mini Cooper
Excellent communication! Thank you.
There is clear coat paint all over the windshield making it extremely dangerous to drive as the sun hits it causing a glare and you can't see anything in front of you!
Terrible that they would put on a vlear coat without covering the windshield !
Passenger side mirror does not work. Pls call me @****-****-xxxx
Loved the whole experience. They kept me well informed day by day by text messages. Will definitely use Keenan again.
Although the repair looked good, it would seem that my car was accidentally dented in an area that was not being repaired. The dent was repaired the same day without any additional charge, but it was an inconvenience.
Outstanding customer service and follow through - from start to finish - you made this process so easy!!! Thank you!
Dr. Laura P Clark
North Wales, PA
Very professional staff. Job done vwry well.
Job was done Ina timely manor without compromise to quality or attention to details. Would like to of had a option for a complete detail at an additional cost but that's for another time. Thanks for a job well done.
The valet service was fantastic and the work done on my car was great!
Vehicle Make : Volkswagen
From start to finish Keenan kept me informed on the progress and My car looks great!
I really appreciated the text message communications, as well as the phone calls from the office staff, regarding the completion of my repairs. I was happy as well as that Keenan were able to complete my repairs prior to the original date estimate.
Work done extremly well and on time. They kept us informed through the whole process.
Amazing group of people. Most courteous, timely, correct and honest service you can get. I always recommend them. Every one is extremely professional, nice, polite and always helpful.
Thank you every thing seems to be satisfactory
Great service, great company - overall excellent experience ! Thank you!
Great service and very friendly and responsive staff.
Thank you for every email, text message and call. I really appreciated the communication. It keep me at ease.
Everyone was very friendly.
Excellent work beautifully done. The car actually looks like the day I drove it off the Glanzman lot! Thank you for the professional job and excellent customer service and follow-up.
Everyone at Keenan was very helpful and professional. I love their proactive system of communicating status to customers: you never have to wonder what's going on.
You always do excellent work, and I thank you!
Thank you very much, the car was clean and the job was excellent
Great experience! Contacts very professional. Good communications and the car looks great. Would certainly recommend your company.
Good team there. Comprehensive and thorough.
People were courteous & professional.
I liked the updates--no need to call company. Kayla was pleasant and informative. I was happy with the rental service. And most of all---everything was handled for me by the company.Yes, my experience was Job well done. G. Neilson
Keep doing what you're doing
Everyone I came into contact with was extremely helpful and considerate. I would highly recommend using Keenan Auto Body to anyone who is in need of body work for their car.
The quality of the work is excellent. The entire process was so smooth with the rental car, communication with my insurance company and updates. Thanks for a great experience!
contact via email better than trying phone messages
The concierge service was awesome. A loaner car and repair car were delivered and picked up from my home. The repaired car was perfect and clean. Thank you so much.
Job well done. Thank you.
Exceptional customer service. Very nice job on repairs.
I am not pleased. I brought my car home today, but you haven't finished the agreed upon job - and I already paid more than my estimate stated in cash. I will have to bring it back next week for you to finish it. It's already been here a week. This is very disappointing. I do appreciate that the woman behind the service desk and the young man from the autobody dept who helped me were both friendly and professional. Unfortunately, your intake service estimator person was not nearly as professional nor accurate with my bill.
Representatives were very insulting--accusing me of insurance fraud and failing to listen to my questions. I got a lame apology and decided to let them do the work due to the convenience of location and not having to look around further.
The repair experience was professional,
timely, and stress free from start to finish.
95% was top notch but I was surprised that the glass wasn't vacuumed out of the affected area.
The repairs took a bit longer than expected, but things look good and I was very happy with the service whereby the car was driven to me to make the exchange with my rental, since I was some distance from the shop itself.
Very impressed from start to finish.
Everyone was very helpful and caring. I would recommend Keenan to anyone who needs work done on their car. Thank you!!
You were incredibly responsive and made things so easy!
The work looks great, the car was cleaned prior to returning it which was very nice. The only thing i didn't receive was a walk through of the repairs BEFORE I drove away. I would like to have had the opportunity to review the work with someone BEFORE i drove away.
This was my very first experience with your company. However, everyone was so courteous and informative about my auto repair. Kayla is a sweetheart:).
Very Nice & courteous employees. Thanks.
The work done itself seems just fine. The only reason I am not "completely" satisfied is due to what happened at pick up. First, no one walked with me to my car to show me what was done. I just was given my keys to leave. So, once I went out on my own to inspect the car, I noticed the inside was really dirty. It had been raining, I understand. Any previous experience we've had at other collision centers have cleaned out the inside of the cars...even detailed once they were done. Now, my car is brand new and didn't really need it, and maybe you all don't do business that way, which is fine. But, there was a paper mat put down on the drivers side floor. I spotted right away all Of the mud and dirt all over the floor underneath of it and dirt/Jean transfer on my leather drivers seat. Now, if someone put the mat down, they would have seen all of that mud and dirt. We knew it was not mine, as it was a big man shoe print. And I had just had the car cleaned by the dealership before bringing it in. Instead of cleaning it, they left it and covered it up. I went back inside they were nice and they handled it right away and wiped it. But, I shouldn't have had to point that out. With the car being only 3 weeks old when dropping it off, I would have expected it to be in the condition it was (cleanliness wise) in at drop off, if not better. Other than that incident, everyone was very friendly and helpful. Thank You.
unbelievable service. On top of every detail. Always letting you know each day what's going on with the car. Great people to deal with.
I received constant updates as the work progressed. The work was completed quickly and completed on the date promised. The car was delivered clean on the inside and out. I appreciate the valet service and all of the personnel that I communicated with were professional and friendly.
I am quite happy with the results and service. One can never say that Keenan does not follow up. I really like the consistent updates all the way through the process. Kayla is awesome!
Work was done in a professional manner. All contact with Keenan was also very professional. Would use again.
Kayla was awesome. She kept me updated daily on my car. Repairs were completed timely.
The job was done so quickly and everyone was incredibly accommodating. While I hope to not be back, if I ever have to be, I'll choose Keenan.
We had a great experience. Everyone was professional.
Still waiting for part to complete door repair otherwise ok
Customer service was great. The folks at Keenan really helped me out with a car rental issue and returned my car to me sooner than originally stated. Very happy with Keenan!
Iam very satisfied with your service, I wouldn't hesitate to use it again.
Kayla and Meg were very helpful, communicative and extremely easy to connect with.
Kayla in particular is very engaged and customer focused. Just a pleasure to deal with!
The area on the body of the car over the tire ,the bend (line is not matching up together with the bumper
Everyone was so nice and professional. The car was done faster than I expected and the work was done perfectly. All and all I am very pleased and will be recommending Keenan to friends and family. Thanks
They left an inch long paint run!!
Service team was very friendly and helpful.
The front of the shop staff was very cooperative,especially Margaret.
Meg, Dave, and the others at the North Wales shop were extremely helpful and friendly. Also, the service was excellent throughout the repair process, including daily updates. I would highly recommend Keenan to others.
They washed my old truck and vacuumed the interior
Friendly people. Great follow up and constant information on status. Easy to work with
email feedback on progress of repairs was appreciated
Staff friendly and easy to work with.
the car looked great... thank you
Friendly, knowledgeable and accommodating!
We've got a new body shop now!
Terrific & fast service & we loved the email updates!
I was appreciative of the constant communication regarding the status of my car repairs. The completed work looks great.
I appreciate the update throughout the repair process. The repair was done beautifully. thank you for your help during this stressful time.
Megan the receptionist is absolutely amazing at doing her job. I felt completely comfortable calling and asking questions to her. Loved the reminders of the updates on my cars. Couldn't ask for better service.
Vehicle Make : Volkswagen
Kayla was wonderful!
Vehicle Make : Volkswagen
I was told my vehicle would have been done in 3 to 5 days, it took 8 days. I received e-mails saying it was going well with no delays. The last e-mail I received was that they were on the "last mile". So I emailed Keenan's that I would be the next day to pick it up. That's when I got a call saying that they were running behind and it was going to take a couple more days. When my car was finally finished and picked it up I noticed my spare tire in my trunk was not put back in its proper location, so I had to put it back in its spot in my trunk. I also noticed a peg was broken on my rear hack, which I'm waiting for the replacement part to come in to get fixed.
Great job folks! Keep up the awesome work
excellent service and customer focus....
The staff were very professional and nice to deal with through this process. I have used your company in the past.
This is not a fair question. I am very pleased with the experience with Keenan, and will recommend you to everyone I know. Meg and the manager (Tom?) were outstanding in their customer service and very sympathetic to the reason I was there.
That said, there were two hiccups:
****) Before I even dropped off my car to be repaired, I received a phone call from someone in the shop saying my repair was completed and I could pick up my car.
2) When I did pick up my car, the right rear door was out of alignment and had to be sent back into the shop twice to be corrected. This only delayed me about 30 minutes.
Neither one of these was more than a small nuisance, and does not impact my opinion of your shop or staff. Although, I probably will caution people to carefully inspect their car when they pick it up, relaying this experience.
Bottom line, I would give you a 95 out of 100. Meg did a great job managing my expectations and keeping us informed, all with an excellent attitude. Tom exuded customer service and made me feel very comfortable entrusting my wife's car to your care. I knew he would deliver on his initial promise that I would be satisfied with the repair. And, even with the minor issue with the door, he was immediately apologetic and made sure the issue was corrected immediately. He also reminded me several times during my inspection that should I discover any issues after I get the car home that he would make it right.
I hope these comments are helpful and that you will relay my satisfaction to Meg and Tom.
Excel a ant service car looks like new
I didn't get my car back until a month after my accident. I kept getting told it would be by the end of the week, and then it would be another week, and then another week. Apparently getting parts took forever?! And then, when I picked up my car, there were three new scratches in the doors. Keenan has said that they will fix then for me, but this means more time with my car in the shop. AND, this should never have happened! I am not happy at all.
Left tail light is out again. I'm wondering if accident may have caused a short of some sort.
Car was fixed, clean and the entire process was smooth and easy. Thank you!
The team provided very quick service and very professional! No complaints with the work done to the car,they kept me up to date with the process and were very friendly.
They were a pleasure to deal with and kept me updated along the way. The work done was great! I would not hesitate to use them again.
Thanks for doing such a great job so quickly! The car looks terrific!
Driver door does not close properly. It was not realigned.
Great job. terrific service!!
I was impressed with how up to date I was kept while my car was being repaired.Leonard was a pleasure to work with. Very curtious and informative.
Thanks for the updates and completing the work on schedule.
Good, communication was strong and pleasant service
I just contacted Meg stating my thankfulness for their fine service. The office staff was great as well as shop people. My Escape seems to be working well although I haven't had much time to drive it since I picked it up yesterday. However, if "something" wasn't right, I am certain you would be right there to repair it. Thank you again for making what was not a pleasant experience (my first car accident ever and I am an old lady!)as pleasant as it could be. You are good people. In my experience in other areas, good service people are hard to find.
Great job, short amount of time with rental. Great to have my car back nicely fixed. Thank you.
You kept me informed all the way and my car was delivered clean as a Whistle as they say.
Customer Service was beyond amazing! Receiving emails and telephone calls every step of the way, and explaining what was going on. I have not seen customer service like this in many, many years! Keep up the good work, and Leonard is a true asset to your company.
Still have to look at repair job in sunlight, only bad thing was Enterprise Car Rentals, but not your fault.
The valet was very friendly and polite!
longer delays that expected. But I don't believe they were the fault of Keenan.
Awesome communication - I loved the frequent updates from Meg. Also loved that you arranged the rental. The whole experience from start to finish was easy and wirry free. Thanks. Will highly recommend Keenan!
It took longer than anticipated and then longer still. But service was excellent otherwise. No need to contact me.
Everything was handled very efficiently. Car was repaired promptly.
Thank you, it was a pleasure doing business with you.
Meg at Keenan was phenomenal. She kept me updated at all times and made me feel comfortable even though I do not live in the area where my car was repaired. I appreciated her emails and the text updates Keenan offers. I would definitely recommend this business to others!
Great service! Hopefully I won't need to return anytime soon, but if I do, I know it will be a pleasant experience.
The auto team did a great job on my body work, vehicle looks brand new.
Phil, Meg and there associates did a great job.
Fast and efficient. Thank you!
Will always recommend your business.
I was 100% delighted with the service. The daily updates were wonderful, your front desk person, Margaret was awesome. My car was ready for pick up in 4 days and was totally detailed. Loved your service and will recommend Keenan.
Everyone did a great job working with me, keeping me updated in the repair process, getting me a car rental to recovering my left behind garage door opener. I would highly recommend KEENAN to any of my friends who might need car repair work.
Very nice to have such service as to have you bring my finished car to me. Especially on such a rainy day. Thank you.
Very easy to work with. They arranged the rental. Took my car to be state inspected. They sent me emails at every stage letting me know the status of the work. Super friendly and professional in the shop. I was greeted by every employee even the specialists doing the body and paint work. And they vacuumed and wiped down the interior of my car. I would recommend this shop to any of my local friends. Good businesses are hard to find. Thank you Meg and Phil.
customer service was exceptional
Keenan Auto Body was great. I was given daily email updates about my car. They were very helpful with the rental car as well. I highly recommend them!
Communications were very good with the front desk. Original appraisal 1200....final bill: 4500. One must assume that they blew the repair on the two doors and had to replace, adding 2000 in parts alone. None of the estimates (including Audi's) every included 2 doors replaced. No satisfactory explanation given as to what happened and why they had to replace these doors. State Farm had authorized. If I were paying out of my pocket I would have been very upset.
Great customer service and timely communication.
A very professional job was completed to my satisfaction..
Employees were very nice and helpful!