The experience was great from start to finish. I would refer my friends and family.
The gentleman that evaluated my car and explained the process was clear and so pleasant!! The Enterprise rep was also a delight!
Thought it couldn't gey any better until picking up my vehicle....so easy ...5 minutes.
All extremely efficient.
Initially I had one problem with the jumping on my tail light however they took it right back in made the necessary adjustments and all the gaping on all of the replacement parts looks flush and seamless. The painting looks great The partnership with the rental car and the insurance company and the entire staff of keenan,made my experience hassle-free they were polite and trustworthy and got the job done within a timely fashion. I am very pleased with the job so far
Both the branch and regional managers were really customer friendly and oriented
I truly love Keenan- they are friendly warm caring people -they did an excellent job on my car- I will bring my car to Keenan every time.
Kind, friendly, supportive staff. Makes the process easy and painless
The staff was amazing and my car looked great. The staff kept me up to date on my repairs throughout the process. I am very happy with the company and I will definitely come here with all my car troubles.
This is the best place every......service was fast and easy. And they are very nice people. It was almost to good to be true
The employees were very courteous and caring. I was quite pleased to receive my vehicle sooner than it had been estimated to be repaired and it looks Great!
Thank you for the excellent service and timely matter in which my car was repaired.
Fast service friend staff
You were able to blend the paint without painting the entire bumper
And looks good, I hope it will look that way in a few months.
You guys did an amazing job and I also appreciated my car being cleaned. That was amazingly nice.
Thanks for a pleasant and trouble free experience. Your good reputation is well deserved. I won't hesitate to recommend you to my friends when they are in need of an auto body repair shop. I hope to not require auto body service in future, but if I do I will be happy that you're there. First Class all the way!
Great job, very quick service, work looks perfect. Very pleased with the whole process. The girls in the office are super nice and helpful.
That Carl guy is awesome!
A smooth experience and the job completed on time as estimated.
Thank you for a great service!
Fantastic team at Keenan. Have used them a few times and always great service. Terica is awesume.
I was in a bad accident that did a lot of damage to my car. I was very upset but Carl from Abra / Keenan Auto Body made me feel as good as possible, under the circumstances. He explained everything that was going to happen in order to make me whole again. He always made the time to take my calls and answer my questions. The young lady who answered the phone always made me feel special and ready to help me too. I would not hesitate to recommend your company to everybody in need. Thank you for the great experience .
I'm content with the repairs and customer service from the front desk and the manager were extremely friendly.
But the thing that ruined the overall service was that there were signs of attempted vandalism in my car. I have a wallet in the glove compartment that contains store club cards and first thing I noticed was that they were removed some of cards from the glove compartment and placed them on my cupholder. Another sigh was that the trunk was accessed and left dirtied with vegetation and personal items left scattered all around. I have an equipment bag with camera accessories in the trunk that I know for a fact that it hasn't been open for months but upon receiving back the car, the bag was opened and all the items in the bag were thrown all around in the trunk.
Thankfully nothing was highly valued and I don't think anything was stolen. Overall I would not recommend my friends or associates to come to the facility for any repairs without removing their personal belongings.
very unhappy with everything
I was able to pick my car 15 minutes prior to opening. This was greatly appreciated. Thank you.
Maybe earlier and extended hours would be helpful.
The work was great. The staff was friendly, and courteous. Th
Everyone was very professional, friendly, and willing to help. By far the best body shop I've ever been too. Job well done. Very pleased with the service.
My car looks like new everyone I spoke with was wonderful
I love how great my car looks and runs. If I ever have a problem with any of my cars I would definitely come back to Keenan! Also I will be recommending them to anyone in need. Very happy customer ????????
I would recommend your company to family and friends
Everything seems to be great it looks great and even on both sides and paint is wonderfully matched thanks i will recomend u if someone needs body work?
Nice place and great people
Very personable - they realize its a difficult time and really help ease any fears or answer any questions
I appreciate the way I received updates that kept me aware of where the process of repairing my car was and how smoothe the process went.
Thanks for the great work! Also thanks for vacuuming my rugs, appreciate it!!
customer satisfication is what i have gotten when dealing with Keeenan keep up the good work
Got my car back Monday, first off the car was filthy dirty. There were dirty hand prints all over my steering wheel, doors, and seats. My car was not vacuumed even though I'm almost certain that it's a standard for most auto body shops. Before my body damage was fixed there was a dirty bumper stretched out on the inside of my car and they couldn't even vacuum out the seats. Next, the most important issues that I discussed with Arrika, while doing a walk through, we're not addressed. When I got my car back the car was vibrating and idling just as it was immediately after the accident. My husband took it back and the only option they offered was to bring it to a Chevy dealership to have it looked at. It is my belief that this matter should have been discussed with us before the car was given back to us. Even our insurance agent agreed that Keenan should have never given the car back knowing how it was running. Thirdly, which isn't as important to me, was the shabby paint job on the front bumper, there is visible paint chips which to me says it was not thoroughly inspected before it was returned. Not happy with the service that was provided, I entrusted my car and my Family's safety with Keenan and they dropped the ****. My insurance company took my car to Faulkner Toyota and I specifically wanted to have the work done at Keenan, I had my car towed there (out of pocket)because I believed that Keenan would do a good job and that I could trust them to not to put me back in an unsafe vehicle. I'm now regretting my decision.
The work on the car is fine, but I don't think you need to send so many messages. They are disruptive at work.
Everybody I talked to was great! They were very friendly and helpful. I had an accident so getting my car fixed wasn't really a pleasant thing but your team made it such a great experience. Thank you!
I really appreciated the almost daily updates. Also the speed in which the repairs were completed
Great workmanship ! People had great personalities especially Carl
This was my first time here and while I hope it's my last, should I or anyone else need your services I wouldn't hesitate to recommend you. Everyone was helpful and friendly and the work lol's terrific.
I want to expecially thank Karl he kept me informed on how my car was progressing and I want to thank the crew because they done an excellent job on my car and if anybody ever needed any body work I would definitely refer them to Keenan Auto Body great job fellas and females if there are any thank you
Every body was very professional
Everyone was great. My car is beautiful. If I ever need body work on my car, I will definitely come back. Thank you all again.
The car turned out nice. They did a great job.
Vehicle Make : Volkswagen
I appreciated the texted updates. Staff always friendly, informative and helpful
Thanks for doing such a good job on my car and having such a welcome enviornment. It made me happier handing my car to you after my accident!
Vehicle Make : Volkswagen
Excellent service by team and they did such a fantastic job on my car i cant say enough im bragging to everyone. I want THANK EVERYONE. Best experience from beginning to end !!!
Good service and I enjoyed the updates. Thank you
Great service ; friendly staff
Keenan's AutoBody kept me abreast to anything and everything that was happening as it related to my repairs. I checked in after receiving an email to see if I could get an idea of how much longer it would take, and a young woman named Erika was very polite, informative and full of personality. The team and Keenan's did a great job.
Great staff- very accommodating and easy to work with.
Thank you so much for a great job well done my car looks brand new and surely feels like new. Thank you
Great work. Even better customer service!
Keenan and associates did a great job start to finish. Everyone was efficient and courteous especially the woman at the counter. I was very pleased.
Thank You .to all involved in my truck repair ..Looks Great..
The service and communication was really exceptional. The entire process was hassle free which was reassuring and convenient. An overall good experience that I would recommend to other people!
For the amount of time my car was in, the work is of poor quality. There is black glue inside the car, the trim is crooked and patched badly, there is damage to my radio and gear shift. Not to mention personal items were broken. I will be issuing a complaint with the insurance company. I will be forwarding them pictures of the 'work' that was done.
Everything was done right on time. I was kept up To date on everything that was going on. Everything was explained to me when I picked up my car. Overall just a smooth painless process.
I found the experience with the service of my car to be exceptional. In spite of my car being hit in the car accident this was an overall excellent experience!!!
The text message updates everyday were a great touch. Everyone that I dealt with was beyond courteous. Your company has a family of amazing employees that exemplify the epitomy of excellent customer service. It was a pleasure dealing with your company!
Shawn and Carl were easy to talk to, polite, made the process easy from drop off to pick up and our car looks fabulous. am highly recommending Keenan to all. Shawn and Carl are Two wonderful assets to Keenan!
The work was completed quickly and it looks great. EVERY person I came in contact with was a true pleasure to meet and work with. All 10's in my book. Thanks Keenan!
Extremely fast courteoys seevicw
They finished the repairs very quickly and it doesn't look like there was ever any damage. They also were very expeditious in getting me to sign all of the required paperwork so that I was able to make it to work on time. They also offered any assistance in getting a rental car. I wish all companies had such good customer service. I would definitely recommend them to anyone needing work.
Staff was so friendly and patient. If I ever need work again I would completely trust them to do. Appreciate all they did to go above and beyond!
very professional and wonderful customer service.
Very happy. Perfect match on a difficult color
I waited two months to have my car fixed while on vacation so I wouldn't need a rental car. I dropped it on early Friday, and was told it would be done Thursday, maybe Friday of the next week (when I would be on vacation/Monday was 4th of July which was included in the time estimate). I was given updates until thursday, then got nothing. Not until I called saturday, when I was supposed to have my car by, was I told there was an issue with the parts that arrived. I then had to scramble to find a rental on sunday, where most places are closed, and had to pay $130 for a rental until I got my car back on Tuesday. I understand rental isn't covered under my inusrance, but it would not have been needed if a cheap supplier was not used. A reliable supplier would have ensured the right parts, and I am the only one that had to pay because of it
Everyone was so nice especially Aarika. Thank you.
Wonderful and caring customer service.
My car was fixed in a timely manner and I really liked that I was given updates through text message. The staff was welcoming and friendly, I felt comfortable and like all my questions and concerns were answered. My car looked like brand-new when I went to pick it up. The staff took the time to talk to me and answer questions even though I got there right before closing. I never felt rushed. I will definitely recommend them to friends and family
just keep up the good work.
Will b back for future adjustments
very nice very professional always checked up and let me know how my vehicle was making out , would definitely go back
Car looks great after repairs and everything was completed in a timely manner and I was informed about every step along the process. Pretty sure they vacuumed the inside of my car as well!
Fast, quickquick, and everyone kept me up-to-date. Thank you!
Service was excellent and very professional.
very pleasant staff! And very fast work
I absolutely loved the one stop shopping with Keenan, Geico, and Enterprise all working together. Friendly people helped to make it a great experience. I was kept well informed of the work progress
Repairs was done quick.i had no issues with anything.
Great customer service all around
Your staff is very professional and after hearing compliments about your company from others, I fully agree.
Amazing and fast service!
My car looked great, couldn't be happier
Keenan Auto did a great job on my car. They kept me in the loop with every step and even stayed open a Saturday so I can pick it up when it was completed.
I had a few questions on the repair job and the staff were able to take care of two small issues ,all was resolved within a short time .
Yes I would recommend your service to everyone I know.
Stop sending automatic messages out on Saturday mornings at 7am! Extremely annoying!!!!
The car looks great and was completed on time. Everyone at Keenan was friendly and professional. I'd say that we have two " polished machines".
They were courteous and professional. I have no regrets
Vehicle Make : Volkswagen
Best customer service I've had in a long time if not ever.
Vehicle Make : Volkswagen
I appreciated the updates, professionalism, and overall experience. My car runs better than ever and I am greatful. Thank you!
This is not my first time using the company. I have used them several times before. The associates are warm and welcoming,eager to assist you with whatever is needed. The experience was great and the service was good. I will definitely recommend to others.
The fact that no matter how concern I was or how much I call they helped me to understand where the repair process was and they didn't make me feel like I was bothering them. Sorry I don't have her name but she answered every time Awsome job
Everyone was great the service was the best and my car does not look like it even was hit and they are fast.thank you so much
Finished before quoted, fast, efficient, friendly and well organized company. I'm impressed.
The service was timely, professional,and the car looks amazing, like it did the day a purchased it from the dealership.
Good customer service and great repair job!
I couldn't be happier with our experience.
Please give my appreciation and thank you to the team of Keenan Auto Body. You guys did an awesome job. The interior was cleaned and vacuumed which I did not expect, because I brought it in dirty and exterior was also washed and clean. The bumper job was superberb, like brand new. I give you guys 5star rating or 10 even . Thank you.
My Car looks Brand New! Thank You! To Everyone At Keenan
Dropped my car for body damage to the passenger side on a Monday got it back that friday. Rental and insurance issues were done very easy while dropping the car off at keenan. But when I received my car back that Friday my car charger was broken completely torn apart and placed back into my center console as if it never happen. As far as the repair to my vehicle so far so good.
Appreciate the numerous updates
Everyone was so nice and helpful. The service was great and professional and they kept me up to date throughout the process. The car looks great! Thanks for the beautifully cleaned car as well- it was a wonderful surprise and looks like new both inside and out!
The txt messages that get sent out are useless, the communication was awful and my truck took 4 days lounger then was told it would take.
The people who helped me were outstanding !
I will like to say I am very very grateful of the job y'all did. I'm so satisfied with the customer service as well as the labor work. Thank yall so much
Thank you did great job !
My jeep was repaired beyond expectation. It looked good and it was cleaned up as well. Excellent job.
Couldn't be more satisfied.... Everyone and everything far exceeded expectations! I would come back in a heartbeat!
Great communication about status of my vehicle. I am very happy with my service that I received!
I had a wonderful experience at Keenan's. My car was dropped off Tuesday and ready to be picked up on Thursday. I couldn't believe it.
the paint matched perfectly. There are no signs of the car ever being damaged. I even got it back washed and detailed. I was not expecting that!!!
The staff was very friendly and professional. She took the time out to review the life time warranty, another bonus I was not expecting.
I have already referred friends and family to Keenan's.
From start to finish my repair experience was phenomenal. Keenan's Auto Body kept me up to date through the entire process. Geico made the transactions flawless. My Enterprise rental agent was informative and professional. All three companies worked together and were communicating throughout the process. I'm extremely happy and Thankful to everyone involved. The service men at Keenan's were Amazing with the condition they returned my vehicle. I never had to have body work done in my car. I was not expecting my vehicle to be detailed upon return. For that alone, I am thankful and impressed. My experience has been Great. Thank You to ALL involved!!!
The staff ensured I was satisfied with the work done to my vehicle. The staff was very courteous & costumer service driven as a shop. The text message option kept me informed on a daily basis on the status of my vehicle.
The process was quick. The car was repaired and returned to us without any issues. Each step of the way we were kept informed of the status of the car.
The time frame was good. The work was good. The customer service was also good
The work performed was excellent. The paint job blends with the rest of the vehicle and doesn't look 2-toned. They even went the extra step to paint my license plate screws on my front bumper. And I was pleasantly surprised to find my interior cleaned and vacuumed. I rate this job a perfect 10. Thank you!
I started receiving text messages and then they suddenly stopped. Would have liked to receive them rather than the email. Everything was great! Very fast and easy.
The entire staff who I encountered were kind, informative, efficient, and enjoyable to interact with. I was very happy with the communication about my repairs and with the timeliness of the repairs.
Everyone was extremely nice and they did a fantastic job on my car. Looks great!
Vehicle Make : Volkswagen
I sincerely appreciate all the help I received from Keenan Auto Body. They made the whole process quick and simple. I also really appreciated getting daily phone calls from Carl about the progress of my car. It is nice to know that Keenan's cares about its customers.
First st class work very satsified
Always friendly and amazing service!!!
I have never been to a business with the most upbeat and pleasant team. The service was fast and efficient. Nice and clean office and lot. I would recommend everyone I know to come to Keenan!!!!! Thank you
It was great how they keep you updated through the entire process. And the staff couldn't be more friendly. Couldn't be more happy
I really appreciate that my car was in good care and that extra services, such as in and out car wash, were provided at no cost.
First rate customer service and my car looks great after the repairs.
Appreciate being kept updated daily as to how repair was coming along!
Ms. Areeka was very assuring and pleasant, she made me feel very comfortable leaving my repair in th Ed hands of Keenan.
I would like to thank all of Keenan for an awesome repair, and special thanks regarding Ms. Areeka's above satisfactory customer service.
I certainly hope I spelled Ms. Areeka name correctly, if not, please forgive me...
Excellent service that was also very timely.
We were very satisfied with your service and the work that was done on the truck. However, when the truck was brought in it had at least a quarter tank of gas, but when I got the truck back it was on E.
They did a terrific job, I am very please with the service and friendly atmosphere.
Repair looks great.
I was expecting car to have been washed (detailed)
Truck still had tape glue on front windshield from painting the roof I assume.
All in all happy with the work
Nothing needs to be done. Would still return if ever needed again.
They greeted me well, helped me out with information helpful towards my situation. The area was very convenient to where I work and live. Love how they cleaned the inside and outside of my car.
Great bunch of friendly, courteous and professional people. They go out of their way to treat you with respect and complete satisfaction. Very customer oriented. Thankyou
Car looks great well done
Everybody was friendly and professional. Very satisfied with the outcome, would definitely use them again.
The repair job was done quick and efficient and ahead of schedule. Thanks
The car looks brand new. I like how they always kept me up to date. Very professional.
The constant communication was a wonderful feature! I never had to wonder where we were in the process. Start to finish (which was very quick!) every one was wonderful. Especially Aricka and Vince, professional & polite.
Vehicle Make : Volkswagen
YOU GOT RID OF THE SMALL FOLDERS WITH THE POCKETS!!!!!! I have been a long time customer, and I always look forward to this folder at the end of my visit because I keep all of my papers in them in my glove box. Other than this issue, I am completely satisfied!
Vehicle Make : Mitsubishi
This was my first experience with Collision Repair; they helped me to remain calm throughout the process by keeping me updated with progress at each step
I like that you cleane my car. It was really really dirty and you took the time to clean it well. I have been coming to your facilities since my Mercury Marnier and your services was great then and the services is great now. So thank you.
They took good care of my car. It came back to me as if there was no damage at all. Great job too everyone. Thank you !!!
keenan's is a friendly and understanding place. They take care of the customer and always there to answer any questions. Their work is outstanding and I will continue to recommend and come back to them.
car was ready sooner tha I expected. Car looks good as new. Thanks to all at Keenan !
I loved The up dates va text and call.
Vehicle Make : Volkswagen
We have had Keenan repair our vehicle before and Keenan consistently provides professional attention to the customer from the moment you enter and are greeted by staff. They take great care in answering all your questions and addressing your concerns.
Vehicle Make : Mitsubishi
Job well done with outstanding customer service
The staff was very courteous and helpful.
Everything was outstanding!
Personnel very friendly. I was kept update on the progress of the repairs.
All of my dealings with the staff were great. They were friendly and professional!
Thank you for the great work done on the car!!! Your staff is excellent and very professional!!! I hope to never get in an accident again but if I do your shop will be the first place I call!!! Thank you again
Communication and updates were great. I had an opportunity to talk about how I wanted certain aspects handled. Aarika and the team were courteous, professional and very helpful.
Excellent costumer service
Excellent customer service!
Awesome job awesome service
Quality of work was outstanding. I was very pleased with keeping me informed as to status of my vehicle. A very proactive, professional and courteous team. I will definitely recommend to all of my family and friends to have their work done at Keenan 's. Thankyou Arrika Douglas!!!
No added comments.I thought you did a great job.I liked the text. updates on my car.
Carl, Sheri, Aarika and the rest of the team at Keenan's are nothing short of amazing. Professional, friendly, and speedy service. I'm highly impressed and will DEFINITELY refer my friends and family to them for any future needs. Thanks again for everything. You made this experience as simple as possible! I am extremely grateful!
I will only deal with keenan auto body they do outstanding work and everyone who works there are extremley nice and helpful
You guys are the best, no question about that. Everybody is so polite and professional
Your staff was very friendly and helpful. Our family has always used your company and will continue to do so when needed. Thank you
Excellent service and super quick!
You guys did a great job. 100% satisfied.
Very polite and professional employees.
My car was super clean inside and out when I picked it up....thank you!
The body looks great customer service was friendly with smiles and respect.
First class operation. Everyone I spoke to, was extremely nice and helpful. I was kept well informed every step of the way. I will tell friends and family about Keenan's. Thanks
This is the second time I've been there, I will not go anywhere else....fabulous job as always . Car looked amazing inside and out
This was my second time using Keenan Auto Body , and my second experience was every bit as good as my first,I felt right at home and happy about leaving my Baby in their hands. Keep up the good work you guys have a great team keep up work.
The receptionist was extremely helpful with the entire process from calling the rental and making sure I receive my car.